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$13.97 $12.54 list($19.95)
141. Maximum Achievement
$0.89 list($25.00)
142. A Sportsman's Life: How I Built
list($17.95)
143. Anthony Robbins' 'Power-Talk'
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144. DON'T WORRY MAKE MONEY : Spiritual
$9.60 $1.99 list($12.00)
145. How to Supervise People : Techniques
$17.65 $10.99 list($25.95)
146. Titan : The Life of John D. Rockefeller,
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147. Joy At Work: A Revolutionary Aproach
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148. Matthew Kelly Live
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149. Generosity Factor (TM), The
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150. NLP : The New Technology of Achievement/Cassettes
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151. Customers for Life : How to Turn
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152. Be Heard Now!: How to Speak Naturally
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153. Developing The Leader Within You
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154. The One Minute Manager Meets the
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155. Discover Your Sales Strengths:
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156. The Wisdom of Teams : Creating
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157. The One Minute Apology : A Powerful
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158. The Six Sigma Way: How Ge, Motorola,
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159. The Procrastinator's Handbook
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160. Get Clark Smart

141. Maximum Achievement
by Brian Tracy
list price: $19.95
our price: $13.97
(price subject to change: see help)
Asin: 0671869752
Catlog: Book (1993-08-01)
Publisher: Simon & Schuster Audio
Sales Rank: 105765
Average Customer Review: 4.76 out of 5 stars
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Book Description

BECOME THE ARCHITECT OF YOUR OWN FUTURE

One of America's top professional speakers and seminar leaders, Brian Tracy has been a consultant and trainer for hundreds of corporations large and small. His bestselling audio and video programs have been translated into 14 languages and are used in 31 countries. More than one million people have attended his programs on success, sales effectiveness and personal fulfillment.

Now in Maximum Achievement, Tracy presents a proven system of powerful ideas and principles you can use to rapidly improve your life. He has combined insights and methods from psychology, philosophy, metaphysics and human potential research to create a unique program that will:

* Streamline your focus for maximum results
* Remove mental barriers that stand in the way of your dreams
* Provide you with the essential conditions for change
* Develop superior relationships in your personal and professional life

By following the principles of Maximum Achievement's Master Plan, you can build a foundation for a life of happiness, health, harmony and prosperity. ... Read more

Reviews (49)

5-0 out of 5 stars My personal favorite Self Improvement Book
I've read around 20 books on personal achievement, self improvement, and psychology this year and out of all those books, this book is my favorite. It has everything. After reading this book, not only will you have a greater knowledge of human behavior but you will also apply these incredible concepts into your living. One of my favorite chapters was the goal setting. Tracy not only shows you how to set goals but most importantly, especially to people who feel lost in this world, he guides you to discover what is your ultimate passion in life.

I thought I knew what I wanted in life but still had doubts but after reading this book, I feel much more confident in my goals and dreams of becoming who I truly want to be. Get this book. This book will help you find purpose in life. With a purpose, you will begin to live life with ultimate bliss. Good luck.

5-0 out of 5 stars No Fluff, Just FAST RESULTS!
I have a library of over 100 self helpbooks plus tapes and have attended allthe seminars. Clearly, Brian Tracy is the best. If you only have the time to read one book, this should be that one book. The techniques work and work fast. You will learn how to enhance all areas of your life. Most other books repeat the same things, not Brian. I also highly recommend the audio tape program, Pyschology of Achievement and the Pyschology of Selling by Brian and SuperSelf by Charles Givens, probably one of the most under rated books out there on personal development.

5-0 out of 5 stars A complete book
This great book by Brian Tracy will teach you that you need to know to become successful in all areas of your life. Very complete. An outstanding work by Tracy.

5-0 out of 5 stars Should be 10 stars - Amazon, you need to go back to 10 stars
This is a remarkable work by Brian Tracy who is indeed a remarkable man. As Tracy tells us, he was quite a problem in his younger years, dropped out of high school and with no education was relegated to low paying deadend jobs.

But then something changed in Tracy. He went into straight commission selling seeing an opportunity to write his own paycheck and met some very successful salesmen. He learned how to sell and sell well, but more importantly, he learned the miracle of personal development. He went to work on himself and the rest as they say is history.

In MAXIMUM ACHIEVEMENT, Brian Tracy will show you everything you need to make rapid advances in your life. Personally, socially, with your career, in relationships and more.

I remember when Amazon used to give ten stars. If they were still doing that MAXIMUM ACHIEVEMENT would be a true 10 star book. And there are not many books that I would say that about.

MAXIMUM ACHIEVEMENT is Brian Tracy's best work.

5-0 out of 5 stars Tracy's first and maybe best program
I bought this book about 10 years ago and have been a fan of Brian Tracy ever since. This guy knows how to bring out the best in people. Although Brian Tracy has written many books, this was his first and in my opinion, his best.

Great book that will change your life. ... Read more


142. A Sportsman's Life: How I Built Orvis by Mixing Business and Sport
by Leigh Perkins, Geoffery Norman, Geoffrey Norman, Doug Ordunio
list price: $25.00
(price subject to change: see help)
Asin: 0787123374
Catlog: Book (1999-11-01)
Publisher: Audio Literature
Sales Rank: 1658129
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Book Description

When Leigh Perkins bought the Orvis Company in 1965, the fly-fishing and bird-hunting outfitter was a sleepy business with annual sales that had leveled off at $500,000. Over the next thirty years Perkins built Orvis's annual sales to $100 million by revolutionizing the catalog retail industry and reshaping the company's tradition-bound culture. He achieved this by blending his love of nature with his business acumen and bringing the commonsense approach he learned in the streams and on his hunts to his boardroom decision making.
The basic principles he used to run his business include:

The Customer Is Always Right. . .Even When You Know Damned Well He's Wrong: Perkins put such a high priority on customer service that he would personally man the phones at the height of the holiday season each year to keep in touch with his customers.

Product Excellence: Perkins made sure that everything Orvis sold was of the highest quality--even if that meant he had to fight the US government to get access to embargoed Chinese bamboo for fly rods.

Empower Your Employees: By promoting from within, and by empowering his employees to solve problems without manager involvement, Perkins built a loyal and talented team.
Living the outdoor life his catalog popularized, Perkins traveled all over the world to fish and hunt, from Argentina to New Zealand, while devoting his resources to conservation causes worldwide.
... Read more

143. Anthony Robbins' 'Power-Talk' : Learn to Use Power of Questions! (Audio Cassette)
list price: $17.95
(price subject to change: see help)
Asin: 1559271949
Catlog: Book (1992-03-15)
Publisher: Audio Renaissance
Sales Rank: 262821
Average Customer Review: 5 out of 5 stars
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Book Description

A breakthrough in the psychology of personal and professional success!
What are the secrets to creating lasting change and improving your personal and professional life? Anthony Robbins offers a wealth of powerful ideas and strategies that you can use immediately to increase your income, influence others more effectively, improve your health, eliminate your fears and experience more joy and fulfillment every day of your life!
Tape # 1: Learn to use the power of questions!
Anthony Robbins shares with you the amazing power of questions to refocus any situation so that the answer is always success.
Tape # 2: An interview with Dr. Barbara De Angelis
Bestselling author of Secrets About Men Every Woman Should Know and How To Make Love All The Time, Dr. De Angelis talks with Tony about creating lasting love in your life, offering the same principles she has shared with thousands of people in her seminars, books, and radio and television programs.
Special Bonus
A booklet summary is included, featuring highlights from A Brief History Of Time, Stephen W. Hawking's bestselling story of the quest for ultimate knowledge and the secrets of the universe.
... Read more

Reviews (4)

5-0 out of 5 stars The power of questions
My success got on the fast track as soon as I harnessed the power of questions. Ia sked am questions and pm questions. Stuff works.

I have to admit, I wasn't too excited about my life at first but once I started asking myself, "What could I be excited about" I found reasons to be excited and that led to taking action.

I also enjoyed the interview with Barbara DeAngelis. Great stuff!

5-0 out of 5 stars For Barbara De Angeles fans and people who want LOVE!
I really enjoyed this tape set because of the process of learning how to create better questions and asking them.

What would it be like if you created a set of

POWER QUESTIONS that could instantly change your life?

The interview with De Angeles will provide the listener with an insight into her drive as a relationship expert.

5-0 out of 5 stars Excellent
I think what Tony does is spectacular. He has helped me so much and I would recommend his books and tapes to everyone, and I have. I need help though, if any one out there knows of an address to where I could write him please let me know. I want to know the steps he took,career wise, to get where he is today because I would love to do what he does. If anyone could help me I would greatly appreciate it. Thank you. Rebecca Hartmann. E-Mail address is edhar@Bellsouth.net. Thanks again.

5-0 out of 5 stars mind power
This book realy helped me understaind that the mind organizes it's expectations by past experiences , and expectations are what shape your world. this can be counterd by finding new refrances, and remembering past succeses ... Read more


144. DON'T WORRY MAKE MONEY : Spiritual and Practical Ways to Create Abundance and More Fun in Your LIfe
list price: $12.00
(price subject to change: see help)
Asin: 0671580760
Catlog: Book (1997-11-01)
Publisher: Sound Ideas
Sales Rank: 626597
Average Customer Review: 3.84 out of 5 stars
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Reviews (25)

5-0 out of 5 stars Make Money and Be Happy?
In "Don't Worry, Make Money" Dr. Richard Carlson truly shows the way fear and worry can limit a person's life. But this book is not just a financial guide for future millionaires or a get rich quick book.

I think, "Don't Worry, Live Better" would probably be a better title. In fact, it is a book of self-help psychotherapy. It presents 100 different specific tips for living a more abundant life with less worry, which in turn will help you make more money. It helps to make your life less stressful, how to keep things in the proper perspective and maximize your daily productivity.

I can honestly say that this book has helped me overcome some fears that have plagued me my entire life. And the difference in my life is amazing. Join! And don't worry, be happy!

3-0 out of 5 stars 100 ideas on how to live a more abundant life
Presented are 100 different ideas for living a more abundant life with less worry, which in turn will help you make more money. Sample chapters: Become Less Reactive and More Responsive; Surround Yourself with Experts; Ask for What You Want; Work on "Knowing" instead of "Believing;" Let Go of Fearful Thoughts; Lighten Up.

An inspiring little book you can read on the run (chapters are short). It's based on the simple premise that people have an innate capacity for happiness and when happy, we are much more competent, productive, and creative. It's a kind of roadmap of the various, often unconscious, distractions that create internal anger, depression and especially worry. When aware of these negative distractions, we are able to deal with each one more effectively and our lives are greatly improved.

Carlson, a practicing psychologist and stress consultant, makes a powerful point that we have two psychological modes most of the time: Reactive and responsive. The reactive mindset impairs our judgement and decision -making; we are overly critical and negative. The responsive state of mind is relaxed; we see the big picture; we are flexible, calm and at our best. Your level of success is a direct relationship with the amount of time you spend in the responsive state of mind.

A good, fast read that will pick you up and maybe change you for the better.

5-0 out of 5 stars This book may be this author's best work...
If Richard Carlson writes something, I'm going to make it a point
to read it . . . His DON'T SWEAT THE SMALL STUFF is one of
my all-time favorite books, and I also learned from what followed
this effort (DON'T SWEAT THE SMALL STUFF AT WORK, DON'T
SWEAT THE SMALL STUFF FOR MEN and WHAT ABOUT THE BIG
STUFF?).

I had not previously read one of his earlier efforts, DON'T WORRY, MAKE MONEY, so when a friend asked me if I wanted to borrow it, I said "yes" with great enthusiasm . . . and I'm glad that I did . . . this well might be the best book he ever wrote, but then again, I find myself thinking that after finishing whatever he has written.

DON'T WORRY is much more than about how to make money . . . its
subtitle perhaps says it all: SPIRITUAL WAYS TO CREATE
ABUNDANCE AND MORE FUN IN YOUR LIFE . . . I got soooo
many fine ideas here, ranging from dealing with stress caused
by my finances to marketing myself professionally--and a whole
lot in-between.

You may not become a millionaire after reading DON'T WORRY;
however , you'll get a lot of practical ways as to what you need
to do to take the first step.

There were many worthwhile passages; among them:
Over and over again I hear people telling me about the book they are going to write, the savings account they are about to open, the business they are going to start, or the charity they are planning to help. But, in many instances, these plans and dreams keep getting put off until "the conditions are right." One of the most powerful messages I can share with you, one that I'm absolutely certain of, is this: In almost all cases, the conditions you are waiting for will not be significantly different next week or next year. Don't worry that the conditions have to be perfect. The truth is, you are still going to have to take the first step! If you take it now,
instead of later, you'll be many steps closer to your dreams by
this time next year.

My only word of caution is to be sure to get permission before
offering your help. Be gentle and patient. Not everyone wants
or is ready for help. And that's okay. Don't take it personally.
Everyone is at a different place in their life.

Consider the amount of mental and emotional energy expended
in commiseration. It's a lot. This is energy that could be spent in creative ideas or quiet reflection. This is energy that might be used to solve a problem, implement an idea or market a product. This energy is the source of your abundance. It's yours, and it's free. When you make the decision to stop commiserating, you free up this energy--instantly. New thoughts begin to emerge; new, exciting ideas rise to the surface.

5-0 out of 5 stars Early book by author, but perhaps his best
If Richard Carlson writes something, I'm going to make it a point
to read it . . . His DON'T SWEAT THE SMALL STUFF is one of
my all-time favorite books, and I also learned from what followed
this effort (DON'T SWEAT THE SMALL STUFF AT WORK, DON'T
SWEAT THE SMALL STUFF FOR MEN and WHAT ABOUT THE BIG
STUFF?).

I had not previously read one of his earlier efforts, DON'T WORRY,
MAKE MONEY, so when a friend asked me if I wanted to borrow
it, I said "yes" with great enthusiasm . . . and I'm glad that I
did . . . this well might be the best book he ever wrote, but then
again, I find myself thinking that after finishing whatever he
has written.

DON'T WORRY is much more than about how to make money . . . its
subtitle perhaps says it all: SPIRITUAL WAYS TO CREATE
ABUNDANCE AND MORE FUN IN YOUR LIFE . . . I got soooo
many fine ideas here, ranging from dealing with stress caused
by my finances to marketing myself professionally--and a whole
lot in-between.

You may not become a millionaire after reading DON'T WORRY;
however , you'll get a lot of practical ways as to what you need
to do to take the first step.

There were many worthwhile passages; among them:
Over and over again I hear people telling me about the book they are
going to write, the savings account they are about to open, the
business they are going to start, or the charity they are planning to
help. But, in many instances, these plans and dreams keep
getting put off until "the conditions are right." One of the most
powerful messages I can share with you, one that I'm absolutely
certain of, is this: In almost all cases, the conditions you are
waiting for will not be significantly different next week or next
year. Don't worry that the conditions have to be perfect. The truth
is, you are still going to have to take the first step! If you take it now,
instead of later, you'll be many steps closer to your dreams by
this time next year.

My only word of caution is to be sure to get permission before
offering your help. Be gentle and patient. Not everyone wants
or is ready for help. And that's okay. Don't take it personally.
Everyone is at a different place in their life.

Consider the amount of mental and emotional energy expended
in commiseration. It's a lot. This is energy that could be spent in
creative ideas or quiet reflection. This is energy that might be used
to solve a problem, implement an idea or market a product. This energy
is the source of your abundance. It's yours, and it's free. When you
make the decision to stop commiserating, you free up this
energy--instantly. New thoughts begin to emerge; new, exciting
ideas rise to the surface.

5-0 out of 5 stars Opened up my eyes!
I used to think that the only way to make more money was to work longer, later and more. I spent all the time at work, worked o.t. and even worked a second job to supplement my income. What I acomplished was to burn myself out!

I also fell into the trap of the more I made, the more I spent. I was on a treadmil, going nowhere.

This excellent book by Dr. Carlson will have you working less and enjoying it more. You will learn to delay gratification, live within your means, sock away money for emergencies and most importantly, spend more quality time with your family and loved ones. ... Read more


145. How to Supervise People : Techniques for Getting Results through Others
by DONALD LADEW
list price: $12.00
our price: $9.60
(price subject to change: see help)
Asin: 0375406050
Catlog: Book (1999-03-23)
Publisher: Random House Audio
Sales Rank: 665014
Average Customer Review: 3.5 out of 5 stars
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Book Description

How to Supervise People is a step-by-step guide that teaches the proven secrets of inspiring others to perform with pride...of delegating effectively and watching productivity climb.You'll learn how to empower your team members and staff to take ownership of their jobs and work better with one another. This friendly interactive format is ideal for team or individual use. ... Read more

Reviews (2)

4-0 out of 5 stars A Good Read!
Donald P. Ladew's book is exactly the sort of manual that all supervisors should have. While the ideas are not generally new, they are effective. The book concisely presents many tools for supervisors. You don't need to sort through jargon - just turn to the thorough, step-by-step lists and scan them for quick reference. The simple and easy-to-follow techniques provide all of a supervisor's essential tools. Experienced supervisors can use this book to refine their skills and improve any weak areas, while neophytes can use it to supplement their knowledge as they gain experience. We at getAbstract recommend this book to supervisors at all levels and to employees hoping to be promoted to supervisory roles. If you keep this straightforward guide in your top desk drawer and refer to it regularly, you can sound like an expert anytime.

3-0 out of 5 stars The sixty-minute Supervisor
The edition of this book that I read is part of the 'Sixty -Minute Training Series' published by the National Press Publications, a division of the Rockhurst College Continuing Education Center, Inc.It's the type of book that is handed out at two-day training seminars for new supervisors, i.e. heavy on bulleted lists and self-assessment quizzes, and somewhat light on content.

What does it mean to be a supervisor at a large to medium-size corporation, trapped as we are between the rock of upper management and the hard place inhabited by the people we are supposed to supervise?For one thing, it means we don't get much respect.Here is a direct quotation from the feedback section of my company's March newsletter:

"I see little contribution to our company's success when it comes to any employee in a supervisory/area leader role!"

Supervisors also don't get very much training (my company is a refreshing exception to this rule-although I'm not sure it helped in my case). Many of us come up through the technical ranks without a clue as to how to manage people instead of computers or warehouse stock or company finances.Therefore books like "How to Supervise People" can play an important role.This particular book, written by Donald P. Ladew, has valuable (although terse) guidelines in areas such as demonstrating leadership, handling people, team-building, and communication.At the beginning of each chapter, the author tells us what we're going to learn.Then the bullets and summaries come flying at us.We are given a brief pause to write up a plan, or reflect on the qualities of a supervisor we admire, or take a self-assessment quiz.The chapter then ends with yet another summary of what we should have learned.Biff.Bam.Boom. The End---an example of what the back cover calls an 'interactive format'.

I think books like "How to Supervise People" are particularly valuable for a quick review when I'm trying to solve a stressful, possibly long-term problem.It gives me a chance to organize my thoughts, come up with a plan to achieve a positive outcome (instead of giving in to my natural tendency to strangle the person who is causing the problem), and reflect on what I'm really trying to accomplish. Here is a list of the basic qualities that this book feels a supervisor should possess.I think it's a good one:

"1. Be an advocate for the people who report to you. 2. Be fair without playing favorites or being a 'pal.' 3. Create an environment where work can be accomplished. 4. Provide stability during times of change. 5. You must have courage."

Maybe I should post the above list on the wall of my cubicle, for those times when someone else claims that we supervisors make "little contribution"! ... Read more


146. Titan : The Life of John D. Rockefeller, Sr. (Cassette/Abridged)
by RON CHERNOW
list price: $25.95
our price: $17.65
(price subject to change: see help)
Asin: 0375402802
Catlog: Book (1998-05-12)
Publisher: Random House Audio
Sales Rank: 314175
Average Customer Review: 4.51 out of 5 stars
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Amazon.com

The patrician accent of George Plimpton (author of Truman Capote and The X Factor), with its edge of aristocracy and money, is perfectly suited for telling the rags-to-riches story of America's most famous businessman and philanthropist. Indeed, Plimpton seems to positively relish the superlatives that describe the life of John D. Rockefeller, who was far and away one of the most calculating, secretive, competitive, merciless, and talented figures ever to dominate the free market. Showing, early on, his keen attachment to hard work and keeping accounts, Rockefeller started out as an accountant in Cleveland. From there he went into the produce business, and then on to oil. By the time he was 31, he was the most powerful oil refinery owner in the world. His strategies for suppressing competition and controlling all aspects of the oil business while still paying attention to the smallest details make for dramatic listening in this well-documented and accessible narrative. Plimpton recounts how Rockefeller was the ultimate clutch player, calm in the face of adversity, a manager who was constantly searching for talented people and another way to grow Standard Oil into a megalithic modern corporation. Ultimately his rapacious business practices would make him head of the most powerful monopoly in America and the richest man in the world. Plimpton's engrossing reading of Titan brings out the human side of Rockefeller, a man of contradictions who was greedy yet giving, a capitalist villain and a do-gooder. A teetotalling Baptist, he began giving to charity when he was earning just a few dollars a week. As his wealth grew, so too his financial gifts. In the end, Rockefeller's philanthropic acts rivaled the precedents he set as a businessman. The oil baron died just short of his last goal--to reach the age of 100--but the indelible imprint he made on America's financial landscape will live on into the 21st century. (Running time: six hours, four cassettes) --A.E.D. ... Read more

Reviews (117)

5-0 out of 5 stars The parallels to Gates and MSFT are an interesting subtext
I am in awe of Ron Chernow for writing a long and thorough biography that I absolutely could not put down. Rarely have I finished such a long book in such a short period of time. Chernow manages to show how complex Rockefeller's personality and motives, were, and he helps us to avoid the all-too-easy cliches about the rich and powerful. Yet while revealing the complexity, he is never boring, didactic, or long-winded.

I found it interesting to compare Rockefeller and Standard Oil to Bill Gates and Microsoft. Both men are powerful, rich, misunderstood, certain that their actions are ethical and good for their country and the economy, and dedicated to helping those who are less fortunate. Both men vow(ed) to give away most of their fortune. Both have been attacked by their own government, and villified in the press. Both dominate media coverage of business. And, like Rockefeller, Gates is a brilliant strategist who defies easy cliches and shallow descriptions. You can see goodness in either man, and you can also see evil. The beauty of Chernow's biography is that he allows us to see both sides of Rockefeller, without ever landing on either side himself.

Regardless of my thoughts on the parallels, I highly recommend this bio. Four friends are receiving it as their Christmas gift from me.

3-0 out of 5 stars The Two Sides of Titan
Like its hero, Titan: The Life of John D. Rockefeller has two sides. At times the almost novelesque book is insufferable. The text is dense and dizzying, making anyone who is not an economist feel incompetent and mind-boggled. At certain points, I needed to reread a sentence maybe two or three times because I either did not understand economic principle being displayed or because of my sheer lack of interest. When I was almost ready to quit with the constant analysis of the oil industry and Rockefeller's economic strategy, Chernow brought out the more personal side of the book, delving into Rockefeller's private life using uncommon and interesting anecdotes. It is quite obvious that Rockefeller's religious beliefs and family history greatly contributed to his transformation into the titan that will forever be remembered in American history. Chernow both proved my preconceived notions of the frugal and hard businessman that Rockefeller seemed to be and then surprised me, revealing the kinder, more spiritual Rockefeller who is oddly likable. I both loved and hated him. Like Chernow states, "what makes him so problematic- and why he continues to inspire such ambivalent reactions- is that his good side was every bit as good as his bad side was bad. Seldom has history produced such a contradictory figure. We are almost forced to posit, in helpless confusion, at least two Rockefellers: the good, religious man and the renegade businessman, driven by baser motives." So like its protagonist, Titan has two sides, its solid factual analysis of Rockefeller's business that perhaps only an economist could enjoy, and its warm-hearted account of Rockefeller's unexpected traits, which is far more appealing.

3-0 out of 5 stars Strong intoduction, bland filler
This book starts out strong, describing in rich detail the rise of one of America's wealthiest men. Very interesting. However, I had to engage in a type of self-coercion to pick the book up after about 100 pages. I hate to call it "filler," but I have to call a spade a spade.

4-0 out of 5 stars Story of an American Icon
In the biography of John D. Rockefeller Sr., Ron Chernow exposes the man behind the myth. Chernow shows both Rockefeller's ruthless nature and his religous beliefs. Even though the book at points was long wordy and long I still found it to be enjoyable. This book does give you a really broad insite to his business pratices and the history of the Standard Oil Company.

5-0 out of 5 stars Five solid stars, THE book on J.D. Rockefeller Sr.
The other reviews have basically said it for me: this is the definitive book on the founder of Standard Oil. While most biographies of Rockefeller Sr. have been either suspiciously laudatory or equally dubiously contemptuous, Chernow takes the middle ground. Ultimately, Chernow seems to fall more on the side of liking Rockefeller, and employs the somewhat cliche perspective that could fairly be called "modern contextualist"- from which Rockefeller is not much more than a product of his times. However, the slight overuse of this particular biographical "voice," if you will, is but one element of what is really a monumental biography of a fascinating person. Chernow is a very readable biographer who evidently has a deep understanding of American business. (Chernow also wrote "The House of Morgan" - an account of the development of the various offshoots of J.P. Morgan's banking empire which, although very good, lacks Titan's intense focus and analysis.) I heartily recommend Titan. ... Read more


147. Joy At Work: A Revolutionary Aproach To Fun On The Job
by Dennis W. Bakke
list price: $26.00
our price: $17.68
(price subject to change: see help)
Asin: 0976268612
Catlog: Book (2005-03-30)
Publisher: PVG
Sales Rank: 89743
Average Customer Review: 4.5 out of 5 stars
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Amazon.com

Dennis Bakke was co-founder and eventually CEO of AES, a large energy company which grew to over $8 billion in annual revenue and over 40,000 employees. Bakke's Joy at Work is in part, a CEO memoir, as it chronicles AES's growth, complete with anecdotes about boardroom confrontations, employee relations, and new openings of production facilities. Joy at Work goes beyond the standard business tale, though: Bakke believes in moral values as ends in themselves, as opposed to means towards the end of greater financial return, and he's not afraid to say it.

A number of authors in recent years have made the case that companies which embody humanistic values, and which nurture uplifting cultures, come to house happier, more productive employees. "Values" should be embraced, the argument goes, because they lead to better business results. Bakke shuns such thinking. He wants "values" for values' sake--because he believes they are an integral part of the human experience, and one that daily work should incorporate. He argues that financial return is only one good alongside others. As Bakke writes at one point in Joy at Work: "Why should enriching shareholders be more important than producing quality products and selling them to customers at fair prices?"

Readers who start off sympathetic to Bakke's worldview will likely enjoy Bakke's book. "Joy at Work" is situated perfectly within values-led business literature, alongside books like Howard Schultz’s Pour Your Heart Into It, the Body Shop's Anita Roddick (Take It Personally) and Ben & Jerry's Double Dip, by the ice-cream guys. Joy at Work provokes questions and warrants a read, if, for no reason other than its impressive string of blurbs from friends of the author: Everyone from President Bill Clinton to Seattle Seahawks coach Mike Holmgren vouches for Bakke and his gospel. --Peter Han ... Read more

Reviews (8)

2-0 out of 5 stars More sparkle than substance
As a career coach and consultant, I naturally gravitated toward a book with the title Joy at Work. The subtitle promised an "approach" to "fun on the job."

However, the book gets only two stars because the title appears misleading. Joy at Work is not about how *you* the indvidual can have fun -- it's more of a memoir. You'll even find family photos in the middle of the book!

What makes Bakke'sAES unique are values, premised on a core concept: Workers feel happier when they have more control over their environment. When they have control, they take ownership, so you need fewer supervisors. Workers have fun *and* the company gets profitable.

Frankly, some of Bakke's ideas aren't unique. Why have sick leave? Just let workers stay home when they're sick. Well, at least one large software company has had this policy for years, according to an acquaintance who worked there.And the notion of empowering workers has a familiar ring, too.

Are workers really happy? Does a CEO really know? When Bakke argues for a leaner workplace (which I agree *is* more fun), he sounds remarkably like Jack Welch.

On page 156, Bakke questions why shareholder values should drive the firm. Why not focus on employees, he seems to be asking.But on page 210, Bakke wishes he'd sought more equity than debt, selling more shares more frequently.Maybe I'm missing something, but investors will be more likely to buy stock if the company focuses on making them, the shareholders, richer.

So bottomline, this book won't help an ordinary person who's perched on the corporate ladder. You have to be a CEO(with a supporting Board and staff) to implement these values that presumably bring "joy."A manager could create only temporary, smaller-scale changes.

My biggest criticism: Books today are judged by their cover.Nothing on the book's jacket gives a hint that Bakke operates from a system of strong religious values, which he mentions in the text from time to time.The Postscript (pages 246-277 -- 10% of the book) has been titled "The Master's Joy." It is certainly appropriate for an author to present his religious views and values -- but please tell the reader up front, before we buy a copy or even check one out of a library.

Actually we get some clues if we read the 9 endorsements on the back cover, an eclectic mix of individuals ranging from Bill Clinton to a football coach to a US Senator.Inside the book are 15 more endorsements, from a church pastor, Chuck Colson of prison ministries, and an NFL quarterback.Only one of the 24 endorsements seems to be from a woman: the androgynously named Lynn Sharp Paine.

Appendix A provides a "Case Study" which is really a timeline, presented honestly. Of special note: AES's initial offering price was $19.25 in 1991. The stock hit an all-time high of $70.62 in October 2000 and then plummeted to $5 a share in February 2002. In June 2002 Bakke retired from the company.It would be interesting to hear how these trends would be discussed in a top MBA classroom.

2-0 out of 5 stars Dull and Dry with Few Insights
I've read the other positive reviews here on this work, and I must respectfully disagree.I purchased this volume with great expectations, and was sadly disappointed. Perhaps the main reason for my negative response is that this title came across to me as a Christian-oriented guide to management.For me, the best part of the book was the short postscript at the end.It was the only portion that was clearly faith-based.

Bakke here offers some insights that may be helpful to leaders in secular management, but individuals wanting a specifically Christian perspective should look elsewhere.

5-0 out of 5 stars Revolutionary.Refreshing.Real.
I regard most new books aimed at business leaders as recycled drivel.But Bakke's work stands out, and it could indeed be the seedling for a revolution in business culture, particularly in light of recent spectacular corporate failures.

Revolutionary: Early in the book, Bakke backs up and offers a brief history of the Industrial Revolution and its impact on current corporate structures - hierarchy, hourly wages, corporate specialists (i.e. accounting, purchasing, contracting), policy manuals, centralized decision-making, etc.Then he explains how these forces have removed personal initiative, measured risk-taking and a sense of contribution from workers, thus removing "joy" from the workplace.He replaces it with genuine respect for all workers, allowance for mistakes, and giving everyone an opportunity to make key decisions that can impact the whole company.He argues AGAINST the fundamental belief that return on shareholder value is the primary goal of a corporation.

Refreshing: Bakke makes the case for values over profits - even if adherence to corporate values means missed opportunities or forgone profits.In the post Enron/Tyco/WorldCom era, there has been renewed emphasis on values.But Bakke provides lengthy examples of how to identify, proclaim, teach and maintain on-going conversations about a company's values.He does away with the concept of our work life being differentiated from the rest of our life - if most people's goal in life is to "make a positive contribution in the world," the workplace should provide an opportunity for such goals.

Real:Unlike many academics that dream up such ideals in a vacuum, Bakke's lab for developing these revolutionary concepts is a global energy company with 40,000 employees, over $8 billion in revenues and operations in 31 countries (read, "cultures!"), where he served as co-founder and CEO.He is candid about how difficult and stressful it was to put these ideas into action, struggles with his board, and mistakes made along the way by himself and others he empowered.He provides actual excerpts from communications with employees, shareholders and clients.And in a helpful appendix, he differentiates between "a conventional approach" and "the joy at work approach" to dealing with compensation, auditing, employees, boards and other issues that leaders must address daily.

5-0 out of 5 stars I'd Like to Work for/with Him
Back more years ago than I can count on all my fingers and toes I remember an organizational theory teacher saying that the Roman Catholic church was easily the most successful organization of all time. One of the mail reasons, he said, was that the Catholic Church essentially had three layers in its chain of command: priest, bishop, pope.

At the time I was working for a computer company as an engineer and had eleven layers in the chain of command just to get out ot the plant I was in, and who knos how many more to get to the president. This one of those computer companies that completely missed the PC revolution and is now still alive but pretty sickly.

What attracted me to this book was reading a page where Mr. Bakke said that the corporation he founded had a three layer chain of command. I then went on to read of his concept of management of a company. He believes in empowering the worker to a greater extent than anyone I've read before.

In this book he presents a workplace vision that he apparently carried out in the formation of a quite large company. I am left with the feeling, however, that the company became a reflection of Mr. Bakke rather than the principles that he describes in the book. As I look at the AES web site now, I see words like "Focus on Performance" and little mention of Mr. Bakke, apparently he is not even a director. Certainly the structure of the company as he founded it would make it a joy to work there. I wonder if it still is.

This book is very interesting to read. It's more attuned to the individual starting or running a company than to the person working eleven or fifteen layers down.

5-0 out of 5 stars Should be called "Joy at Life"
It is interesting how finding Joy at Work results in finding Joy in Life.A very inspiring book which make one realize that not matter what their station is within an organization, that one person can make a difference.Bakke's principles are my guiding light in finding "Joy at Work" ... Read more


148. Matthew Kelly Live
by Matthew Kelly
list price: $15.00
our price: $10.20
(price subject to change: see help)
Asin: 1929266030
Catlog: Book (1999-12-15)
Publisher: Beacon Publishing
Sales Rank: 228969
Average Customer Review: 4 out of 5 stars
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Book Description

Since late 1993, more than one million people have attended Matthew Kellys talks, seminars, and retreats in forty-six countries around the world.With his keen sense of humor and heart-warming charm, Kelly seems to effortlessly elevate and energize people to pursue the highest values of the human spirit.

Matthew Kelly Live is a collection of two talks recorded in Cincinnati, Ohiothe first in October of 1998 entitled, Leadership, Success, Christianity, and the Future, and the second in September of 1999 entitled, What Are You Doing?

From amidst an age inordinately preoccupied with doing and having, Kellys message rings out with a truth that is unmistakably attractive and challenging"What you become is infinitely more important than what you do, or what you have."Words cannot describe the enormity of this young mans gift.His ability to articulate matters of the soul is nothing short of a phenomenon.

Time is Matthew Kellys best friend.His message is both timely and timeless.His example is inspiring and necessary.His passion for life is assuring and challenging.Now just 2 years old, it is certain that he will continue to be, with increasing influence, one of the most sought-after and endearing Christian voices of our time.

"Hearing Matthew Kelly speak changed my life," is a compliment often paid to this young man.We hope these tapes offer you a life-changing perspective. ... Read more

Reviews (4)

1-0 out of 5 stars No connection
Did not feel that it was deep- did not give enough of himself

5-0 out of 5 stars A TRULY Life Altering Message
Of all of the inspiring tapes I have listened to and books I have read this one is simply the best! I have lent my copy to both my mother and mother-in-law and they both said the same thing Matthew Kelly's message is fabulous. I intend to give copies of this to as many people as I can, especially young people, they really need to hear this encouraging message. This is one set of tapes you will NEVER regret purchasing. You may regret not purchasing several copies though.

5-0 out of 5 stars Changing my life...
The Book ,Rhythm of Life, dramatically changed mine for the better.
This book lead me to find deep questions in my soul and where to get some anwsers.
I can only thank god I bought this
book,andI hope you love it as much as I do.
Five stars .....

5-0 out of 5 stars Matthew Kelly Live
This is one of those wonderful audio tapes that you just get lost in. Matthew Kelly speaks in terms you can relate to and understand from the depths of your heart. His thoughts and stories give you the confidence to take charge of your existence! Life is about believing in the best, being true to yourself, being true to those around you and, above all, walking the Christian path in your everyday life. Spreading that same confidence and joy to others.

Once you listen to the audio, listen again. And again. Each time you pop it into your tape player you will find more and more that you can relate to, be thankful for and aspire to improve on.

As with all of Matthew Kelly's works, its truly FOOD FOR THE SOUL. I highly recommend it!!! ... Read more


149. Generosity Factor (TM), The
by Ken Blanchard, S. Truett Cathy
list price: $19.99
our price: $19.99
(price subject to change: see help)
Asin: 0310247977
Catlog: Book (2002-08-01)
Publisher: Zondervan
Sales Rank: 537514
Average Customer Review: 5.0 out of 5 stars
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Book Description

In the tradition of the mega-bestseller, The One Minute Manager, author Ken Blanchard and fast-food entrepreneur S. Truett Cathy (Chick-fil-A) create a parable that demonstrates the virtues of generosity, in contrast to selfishness and greed.Read by Fred Stella. ... Read more

Reviews (6)

5-0 out of 5 stars The Path to Contentment, Fulfillment and Social Change
"The Generosity Factor" may be the best of Ken Blanchard's many fine teaching novels. Through the use of an appealing story, Blanchard and Cathy challenge their readers to leave behind the capitalistic corporate model of materialism, that encourages greed and hording. Their recommended alternative is not a socialistic governmental model of regulation, redistribution and dependence, but the Biblical stewardship pathway of earning, giving and empowering. This encompasses more than treasure but includes time, talent, and touch. The authors refer to this as "The Generosity Factor" and they see it as the path to contentment, fulfillment and positive social change.

For this work Blanchard seems to raise his writing skills as a novelist. His characters are still stereotypical and his ending idyllic (which he admits) but there is a better dialogue flow between the personalities. The values of "The Generosity Factor" so counters our current cultural flow that they can't be ignored and their promise of a greater way of life dare us to embrace them. This book is good for the soul. I'm planning to order a case of these books to give away to others!

5-0 out of 5 stars The Generosity Factor
This is a book you can read in one to two hours, but what great wisdom you will get from it.So many times when we think of giving, we only think of giving money.Many people do not have a lot of money to give, but we all have some we can give.We forget there are other things we can give that cost us nothing- in their book they tell us there are four things we can give -Time, Talent, Treasure, Touch.

Each of us have some of these things we can give.So many times it is the little things that mean so much - a hug, a card or a phone call.

We live in a world where we are taught everything is about me.It's great to read books like this that say it's not about me.It's about adding some sunshine into others lives, about lending a helping hand when someone is down and out.Thank you Ken Blanchard and S. Truett Cathy for this wonderful story of how we can each be happier by helping others.
Jeanetta Bearden Pollard author of "Mrs. Claus Shares Stories From the Heart."

5-0 out of 5 stars Very nice book
Once again the motivational writer Ken Blanchard proved that he can motivate people very much. This time he chose to talk about GENEROSITY through three characters : a driver, a broker and an executive which is our morale story from this wonderful book.
The excecutive advices the Broker that "there are actually four things one can give and in my mind they are all of equal significance = Time,Talent,Treasure and Touch". And then he makes it easier for the Broker by deciding to demonstrate an example of each mentioned above.
Reading this book you'll get the opportunity to meet some of the nicest human beings on earth. Don't miss out...it will only take you about 1 and a half hours to read it all and a lifetime to live by what you're gonna learn inside this remarkable book.

5-0 out of 5 stars Thought i was through my phase on this sort of book
A fable, a modern fiction, a true story - who cares.....the real story is about you and what you can do.

Great wrap at the end. And if you can get past any nervousness you may have (like me) on the subject of unconditional faith then it's well worth reading and passing on - inspiring sounds too corny a word nowadays for what is, actually, an old fashioned book - but i've taken the day off to read it again so it must have hit me good.
Thank you Ken and Truett - i will try, hard, you have reached me.
XX

5-0 out of 5 stars A well-written book and very challenging to all of us
I loved reading the real-life stories of people who "made it" and then gave something back.It made me want to help people no matter what station in life I'm at.The desire to give it all - all the time comes from knowing who we are and there's an awareness deep inside that just spills over.It makes us view the world as an opportunity to care, not just a place to get mine.I think a lot of executives are missing this ingredient in their lives and this book would be of great assistance. ... Read more


150. NLP : The New Technology of Achievement/Cassettes
list price: $16.00
our price: $10.88
(price subject to change: see help)
Asin: 0671796380
Catlog: Book (1993-06-01)
Publisher: Simon & Schuster Audio / Nightingale-Con
Sales Rank: 106986
Average Customer Review: 4.52 out of 5 stars
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Book Description

TRAIN YOUR MIND TO WORK FOR YOU!

The world's foremost producer of personal development and motivational audio programs now introduces the most powerful mind technology for self-change developed in the last twenty years.

Anthony Robbins has called it "an incredibly powerful tool." Time magazine described it as "an all-purpose self-improvement program and technology." Now you can learn the powerful secrets of Neuro-Linguistic Programming, or NLP, a practical, scientifically tested method of changing the way you think and behave faster and more easily than ever before.

With NLP training you can take total control of your mind/body machine to:

* Wipe out irrational fears
* Gain lasting self-esteem almost instantly
* Change lifelong habits
* Relieve inner conflicts
* Learn techniques for self-motivation

A groundbreaking audio program that will rid your mind of unwanted obstacles to success, NLP: The New Technology of Achievement gives you the tools you need to improve your performance in every area of your life. ... Read more

Reviews (29)

5-0 out of 5 stars Great book
For the last 12 or 15 years I have been a keen reader of Self-help, self improvement books, ranging from Selfhypnosis, creative visualization and meditation. This one is far the best I have ever read. After the short introduction, the rest of the book takes you through the basics of NLP. Each chapter is covered by excercises that with their implementation convinces even the sceptic, that NLP truely is the New Technology of Achievement. It's not just a book to be read, but a book to be experienced. The impact of the excercises will fast benefit in all aspects of ones life. Dont just read it, TRY IT.

4-0 out of 5 stars Never mind that last guy the book is good
First let me make a statement about the last reviewers objections. First, hey nobody in NLP claims that this stuff is all air-tight and scientific. "The map is not the territory." This is one way of saying BS is fine if its a useful model. Second, this is not a re-hash of the tremendous book Psycho-Cybernetics in which Maltz has us spend 30 days a night visualizing ourselves with all the behaviors, emotions, and achievments we wish we would have in order to supply a new self-image to our instinctive "success mechanism". (Of course there are many other very interesting ideas and recommendations in that book.) The exercises in this book has us make movies or pictures in our mind, experiment with shifting parameters (submodalities) like size, color, brightness, speed, and border to alter our way we feel about things. As another example it has us rapidly blend pictures from a cue condition to a desired self image (swish pattern). Now I must mention that the Review Synopsis above doesnt seem to describe this book at all to me. Business mettings? Maybe a little. Mostly this book is a self-help book for people who are not really sick in the head but would like to improve their motivation, goal reaching, control over their emotions, persuasiveness, and self-image. The last reviewers objection that there is a lot of mumbo jumbo is a good point. It turns me a little off too... but you can also make the same point about other great self-help books like Psycho-Cybernetics or Think and Grow Rich which believe that there is mystical knowledge floating around in space waiting to be picked up by a tuned-in unconscious mind. Just skip the obvious nonsense. If that kind of BS really bothers you, then you can read Tony Robbins, but on the other hand this book I think is better organized and more fun than his.

5-0 out of 5 stars Great NLP program. Possibly the best
This program by NLP Comprehensive is one of the very best programs on how to use NLP effectively and achieve rapid change.
I ordered this first as an audio tape program from Nightingale-Conant and then bought the print version.

Each tape/chapter is like having your own individual coach and and builds on the previous information.

My daughter used one of the techniques to improve her ability in the classroom and as a cheerleader. My son was struggling to make the footbal team until he used these methods. My wife and I have used them in our professions and they have made a significant difference.

I also recommend the tape program NLP Mastery by Charles Faulkner which is also available here at Amazon.

Many NLP books and tapes are hard to follow. Faulkner et all make learning these techniques easy for anybody even high school cheerleaders and football players.

5-0 out of 5 stars A complete course on NLP from real experts!
If you were to buy only one book on NLP then NLP: The New Technology of Achievement should be that one book. The book is 12 chapters and 350 pages. It includes a 21 day Unlimited Achievement program.

Although edited by Steve Andreas and Charles Faulkner, this program features the full NLP Comprehensive team of Falkner, Kelley Gerling, Gerry Schmidt, Tim Hallbom, Suzi Smith, and Robert McDonald.

You will learn what NLP is and why iti s so effective in getting results quickly. You will learn how to get motivated. You will learn a accelerated process to uncover your mission and you will learn a 4 step goal achievement process to achieve your goals.

You will learn how to build more satisfying, rewarding relationships and how to develop powerful persuasion strategies.
Tim Hallbom and Suzi Smith show you how to overcome fears and phobias in minutes and build self confidence.

Robert McDonald shares a special NLP skill to create self
esteem while Charles Faulkner shows you how to develop and maintain a positive mental attitude with special NLP techniques and how to build pervasive attitudes and create new possibilites that are the keys to peak performance.

This book is excellent and will help you achieve allof your goals.

5-0 out of 5 stars A balanced and refined book
I bought this book wanting an introduction to NLP and I received more than I asked for. Not only is it an excellent introduction to the history and concepts of NLP, but it is filled with excercises. You can get as hands-on as you want to with this book, choosing only to read it or to do the excercises once or many times. In fact, for true NLPers I'm sure these excercises become second nature. Also, I feel that the authors have done a lot of experimenting with each technique and have done a good job diluting what works. What is refreshing to me is that some religions use some of these techniques and NLP separates their techniques from religion. In fact, you can go ahead and apply it to whatever you're doing. This book has inspired me to make some changes in my life and has gotten me interested again in things that had become dormant. ... Read more


151. Customers for Life : How to Turn That One-Time Buyer into a Lifetime Customer
list price: $16.99
our price: $11.55
(price subject to change: see help)
Asin: 0553470272
Catlog: Book (1991-10-01)
Publisher: Random House Audio
Sales Rank: 350338
Average Customer Review: 4.65 out of 5 stars
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Book Description

The art of developing the long-term customerrelationships that are the lifeblood of everysuccessful enterprise.
"Sewell's fundamentals are toan entrepreneur what the three R's are to ateacher...required reading." -- Harvey Mackay,author of Swim with the Sharks
... Read more

Reviews (20)

4-0 out of 5 stars Customer for Life
Summary:

We live in a customer economy. Customers control the way of doing business. It is necessary for the company to put customer¡¦s need at the core. This book provides many practical tactics to turn what customer needs into actions.

Structurally, this book can be divided into three aspects: customer, employees and physical environment. And in each aspect, author will introduce some interesting tactics. For customer aspect, Carl suggests that company should ask customer their preference instead of just assuming what customer like. For employees aspect, Carl realizes that ¡§if you want your employees to be polite to your customer, you have to be polite to your employees¡¨. For physical environment aspect, Carl thinks that ¡§every impression is important¡¨, therefore all physical environment even a restroom should be treated well.

Comment:

Advantages:

Although minor, still need to care

For a student, this book really gives us many practical way of doing business as well as the proper manner when dealing with customers.
One of the insight that this book bring to me is ¡§although minor, still need to care¡¨. Customer will not very appreciate if company does all thing right, since customer think it is company¡¦s responsibility to do so. Also, customer will dissatisfy if company does not do well in a minor aspect such as toilet because customer will afraid how a company treat customer good if they cannot treat toilet well. Overall speaking, this book can give reader understand this concept.

Linkage between customer, employees and physical environment

After reading the whole book, I understand more about the relationship of customer, employees and physical environment. Employees and physical environment are two vital elements which are influence customers directly. Therefore, if company want to retain and satisfy customers, it is critical for them to put effort the aspects of employees and physical environment.

Disadvantage:

Some ideas may not be applied in other industries

Since the author run the business of car dealers, the content inevitable focus on car dealer. This may reduce the attractiveness of this book since some of the tactics cannot apply to other industry.

5-0 out of 5 stars Customer for Life means business for life
If you want to keep your customers and bring in new ones this is the book for you. Carl not only knows that customers are the life blood of a business but how the employees are a key to it. If you want your dealership (or any business) running at top speed, this is the book to read. I highly recommend it to my dealership clients.

5-0 out of 5 stars A must read if you want to get better!
I manage a car dealership, and our management team is going to have every employee in the dealership read the book and report on what they learned. It will change their thinking, just like it changed our thinking. It will change yours too. We MUST look at every transaction as a piece to a bigger picture puzzle, and this book reminds us of the the "how's" and "why's."

PS. Even if you are not in the "car business", this book will change the way you think about interacting with people. Simply put, it makes you want to give 110% in everything you do.

5-0 out of 5 stars Customers for Life
If you just take a portion of what Carl Sewell has done to build his business and implement it into your business, you will see amazing positive results! This book is required reading for my employees!

4-0 out of 5 stars Customer for life
Summary:

We live in a customer economy. Customers control the way of doing business. It is necessary for the company to put customer¡¦s need at the core. This book provides many practical tactics to turn what customer needs into actions.

Structurally, this book can be divided into three aspects: customer, employees and physical environment. And in each aspect, author will introduce some interesting tactics. For customer aspect, Carl suggests that company should ask customer their preference instead of just assuming what customer like. For employees aspect, Carl realizes that ¡§if you want your employees to be polite to your customer, you have to be polite to your employees¡¨. For physical environment aspect, Carl thinks that ¡§every impression is important¡¨, therefore all physical environment even a restroom should be treated well.

Comment:

Advantages:

Although minor, still need to care

For a student, this book really gives us many practical way of doing business as well as the proper manner when dealing with customers.
One of the insight that this book bring to me is ¡§although minor, still need to care¡¨. Customer will not very appreciate if company does all thing right, since customer think it is company¡¦s responsibility to do so. Also, customer will dissatisfy if company does not do well in a minor aspect such as toilet because customer will afraid how a company treat customer good if they cannot treat toilet well. Overall speaking, this book can give reader understand this concept.

Linkage between customer, employees and physical environment

After reading the whole book, I understand more about the relationship of customer, employees and physical environment. Employees and physical environment are two vital elements which are influence customers directly. Therefore, if company want to retain and satisfy customers, it is critical for them to put effort the aspects of employees and physical environment.

Disadvantage:

Some ideas may not be applied in other industries

Since the author run the business of car dealers, the content inevitable focus on car dealer. This may reduce the attractiveness of this book since some of the tactics cannot apply to other industry. ... Read more


152. Be Heard Now!: How to Speak Naturally and Powerfully in Front of Any Audience
by Lee Glickstein
list price: $18.95
our price: $12.89
(price subject to change: see help)
Asin: 1564556409
Catlog: Book (1998-10-01)
Publisher: Sounds True
Sales Rank: 261028
Average Customer Review: 4.36 out of 5 stars
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Book Description

Be Heard Now! Lee Glickstein

Teaches you the same powerful skills Lee Glickstein has used to transform thousands of ordinary people into confident, effective public speakers.Includes a complete exercise for creating your own compelling talk. ... Read more

Reviews (11)

5-0 out of 5 stars Becoming a Great Speaker
I have been speaking professionally for 3 years. Prior to that, I spent years speaking in Toastmasters and other non-paid forums. I have read numerous books on public speaking, but by far my favorite is Lee Glickstein's Be Heard Now! The tape complement's the book very well.

Once you get beyond the nuts and bolts of public speaking, you are ready for learning the art of this craft. Lee Glickstein takes you to there. Although there are a few nuts and bolts (he gives what I think is the best formula for structuring a speech, especially how to make your opening remarks), most of the book goes to the subtleties of great speaking-building rapport with your audience. He also makes the profound observation that rapport comes more in the silence between spoken words than the words themselves. You can read the connection in the eyes of your audience. Lee Glickstein shows you how. Finally, he talks about the concept of "Speaking Circles" - similar to Toastmasters in some ways but with an even more of a supportive slant.

This book and tape can take you from being a good speaker to a great one.

5-0 out of 5 stars Lose the fear of public speaking!
Lee Glickstein offers a unique approach to public speaking. No more canned, "polished" acts in front of a group! Who likes to memorize, anyway?? BE HEARD NOW involves becoming more connected to your audience, which in turn creates an authentic, fresh message each and every time you speak to a group. Yes, there are preparations to be made before you speak but it doesn't work to copy someone else's style or words. The idea in this book is to bring out your own creative, genuine style when you speak. And, by weaving personal stories and anecdotes from your own life into a message you truly feel compelled to talk about, you can draw rapt attention from your audience. It's a wonderful, refreshing approach to speaking from the heart. I loved this audio tape. I've listened to it a dozen times. I used the techniques in a recent promotional opportunity at work and was chosen hands above the other candidates. It works!

2-0 out of 5 stars Too much waffle, not enough meat!
Did I listen to a different tape from the one that most listeners awarded five stars? I found it full of new age waffle that certainly wouldn't help me prepare a speech. I did find a few useful tips on tape 2, but it was a long time to wait!

5-0 out of 5 stars Great help for turning fear into fuel for public speaking.
This tape augments Glickstein's book and provides a comprehensive roadmap for turning fear into a joyful strengh for those who want to be more effective in communicating - whether to small groups or to large audiences. He clues you in to the power of your own essence when you use it to to both receive and give as you interact with the audience. Also great tips on structuring your talk.

5-0 out of 5 stars Terrific Tape
This tape is a wonderful work that will help you connect with your audience. You might find some of the techniques far removed from the beaten path of traditional speech coaches, and that's okay. Lee Glickstein has figured out how to really build a personal bond with audiences that transcends the traditional rules of thumb. Read the book. Listen to the tape. You'll be amazed with the results. ... Read more


153. Developing The Leader Within You
by John C. Maxwell
list price: $18.99
our price: $12.91
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Asin: 0785266526
Catlog: Book (2001-01-09)
Publisher: Nelson Books
Sales Rank: 148929
Average Customer Review: 4.61 out of 5 stars
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Book Description

In this repackaged bestseller John Maxwell examines the differences between leadership styles, outlines principles for inspiring, motivating, and influencing others. These principles can be used in any organization to foster integrity and self-discipline and bring a positive change.

Developing the Leader Within You also allows readers to examine how to be effective in the highest calling of leadership by understanding the five characteristics that set “leader managers” apart from “run-of-the-mill managers.”

In this John Maxwell classic, he shows readers how to develop the vision, value, influence, and motivation required of successful leaders.

... Read more

Reviews (31)

4-0 out of 5 stars A Leader is Born!
A leader is always Born and as far as the belief goes 'Leos are Born Leaders' - However, the concept of this Book by John Maxwell is Developing a Leader within. This requires a motivation, a vision and an influence as the writer shares the principles of management through real life anecdotes, charts and graphs. A truly inspiring book that reveals wiz ways to excel and be a Leader. Interesting strips portray Leadership qualities with real life examples and sure, this becomes a quick 'glance read' chirping the zeal in to strife for successive climb. I've always recommended Management Quotes book of Pramod Batra and so is this Book on top of my Charts. Influence always make a big difference and this book implies the influential tricks to scale high to be a leader. Maxwell's techniques prove to be genuine stuff and anyways, the picked topics speak wide :

1. Influence - Defining Leadership qualities
2. Attitude - It really makes a big difference
3. Positive Change - foster integrity and self-discipline
4. Priorities - Defining goals
5. Integrity & People - Developing ties

Becoming a person of Influence is another Book of Maxwell that is thought-provoking and a Leadership technique of 'Influence' pays big dividends in longer run. A worthwhile life lesson to boost up self confidence and keep on high spirits with 'Developing the Leadership qualities' by John Maxwell. A sure fire way to adopt the techniques and surface the best in you.

5-0 out of 5 stars An inspiring inspiration for aspiring leaders
Developing the Leader Within You was a first rate book with an outstanding amount of useful and applicable knowledge. Dr. Maxwell guides the reader through the steps they need to become a leader such as solving problems effectively, learning to appreciate people, developing the right attitude and improving your leadership abilities and various other categories. One of the aspects I found useful was small activities interspersed within the chapters. These proved to be a way to gauge your progress at developing skills and also a nice break from reading the book. One of the most useful sections, to me, was the one on developing people. Dr. Maxwell provided specific ways in which leaders can motivate people and also tactics to avoid because they can de-motivate people. One of the traps I noticed myself falling into was thinking that success was based on luck, not planning. After reading this book I now realize that I do not have to wait around for a lucky break, but I can take action to make success happen. The book was easy to read and stayed away from text book like content. Dr. Maxwell interjected numerous quotes and stories which helped to keep my interest. He chose quotes from Charlie Brown to President Eisenhower to everyday people he encountered. Not only was the content helpful, but discovering fun bits of trivia was exciting. The only fault I found with this book was that Dr. Maxwell was sometimes a little vague in his descriptions on how to address certain issues. But as I read the book and understood his message more fully, I realized that he wants the readers to figure out the solutions for themselves. He provides the framework for us to become better leaders but each of us has to chose the best way for our personal styles. If you want to enhance your leadership ability, become better at working with people, or just improve yourself in general, I highly recommend this book. You will not be disappointed.

5-0 out of 5 stars everything you wanted to know about becoming a better leader
Whether you are an established leader or just getting started, there is something in here that will benefit you. By clearly defining leadership and its five levels, Maxwell starts you off with a strong understanding of the type of leader you can become, and how close you currently are to achieving it.

He then brings clarity to the obstacles that may be in your path and shows you how to clear them out of the way. He helps you to set your priorities, check your integrity, learn how to initiate positive change, and become a problem solver. He stresses the importance of attitude, people, vision and self-discipline. In the end, he shows you not only how to develop your own leadership ability, but how to start developing others as well.

Though sometimes choppy in its presentation, with maybe a few too many quotes and cliches, the content here is top notch. If you are a Maxwell reader, you will see repeats of this material in his other books. But then, some things are worth repeating.

Larry Hehn, author of Get the Prize: Nine Keys for a Life of Victory

1-0 out of 5 stars Do Not Waste Your Money
This book is a bore and contains no useful information.
The book has so many quotes of others that it seems the author couldn't develop an original thought were he paid to.
Save your money or spend it on something worthwhile - this isn't.

5-0 out of 5 stars Enlightening and enjoyable
"Developing the Leader within You" by John C. Maxwell was a very enlightening book to read. It is designed to advise you how to be a leader and where to begin. I also found the book to be a good reminder of things that I should be doing in everyday life when interacting with people. I think sometimes we need to be reminded how important it is to have a positive attitude, integrity, and get to know those with whom you interact; people skills can go a long way. Mr. Maxwell made the book enjoyable by relating the topics to situations and people that he knew.
I enjoyed the research facts of how many people with terminal illnesses were still living due to a positive attitude compared to those who have a negative attitude. It wasn't like some books that try to dictate to you. He also used a mix of Charlie Brown from the Peanuts comic strip and other well-known individuals like Abraham Lincoln to help illustrate his points.
I'm not currently a leader within my company but this gives me a place to start and to practice some of the topics mentioned before I have to. Throughout the book you notice a few topics mentioned over and over showing their importance such as influence, people, and how the leader develops before his followers. I think something else John C. Maxwell does that is great is he has exercises for you to participate in while going through the book. So you're doing more than reading you're interacting. The one thing that is going to stick in my mind is "We are responsible for our attitudes". I sometimes forget its something I do have control over. I was reading this for a class but I would recommend this book to anyone to read, not just for those in the leadership world. ... Read more


154. The One Minute Manager Meets the Monkey
by Kenneth Blanchard
list price: $18.00
our price: $12.24
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Asin: 0671660772
Catlog: Book (1988-06-13)
Publisher: Simon & Schuster Audio
Sales Rank: 228398
Average Customer Review: 4.59 out of 5 stars
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Book Description

Get that monkey off your back!

Start with a monkey. It comes from your subordinates shifting their responsibility to you -- until you're working for them! How does the successful manager keep monkeys off his back? In this lively, provocative seminar, two of today's foremost consultants show you:

* How to recognize monkeys before they land on your back
* How to stop your subordinates from imposing unnecessary time demands on you
* Why "an honest day's work for a fair day's pay" does not apply to managers
* The real answer to the Manager's Lament: "where does all the time go?"
* Why you should be on the golf course on Saturday instead of at the office

Be a smarter, tougher and better manager!

Together and separately Kenneth Blanchard and William Oncken have trained and consulted with America's largest corporations. Now they bring their unique style and hard-hitting program to audio -- to help you take charge of your job and your life. ... Read more

Reviews (17)

4-0 out of 5 stars A new way to work less and be more efficient
The one minute manager's symbol, a one-minute readout from the face of a modern digital watch, is intended to remind each of us to take a minute out of our day to look into the faces of the people we manage. The monkey manger's symbol a stressed manager overwhelmed by a desk full of problems, is intended to remind us to constantly discipline ourselves to invest our time on the most vital aspects of management rather than dilute our effectiveness by "doing more efficiently those things that shouldn't be done in the first place." What follows, is a story of a manger who worked long hours and never seemed to get caught up with all the work he had to do. He learned about monkey management and how not to take initiative away from his people so they can care for and feed their own monkeys. In the process, he learned to be more effective in dealing with his own manager and the demands of his organization. The performance of his department drastically improved, as did the prospects for his career. The authors hope is that you will use what you learn in this book to make a difference in your life and the lives of the people you interact with at work and at home.

5-0 out of 5 stars Just to Sum it up..
The One Minute Manager's symbol- a one-minute readout from the face of a modern digital watch- is intended to remind each of us to take a minute out of our day to look into the faces of the people we manage. And to realize that they are our most important resources. The Monkey Manager's symbol- a harried manager overwhelmed by a deskful of problems- is intended to remind us to constantly discipline ourselves to invest our time on the most vital aspects of management rather than dilute our effectiveness by "doing more efficiently those things that shouldn't be done in the first place." What follows is a story about a harried manager who worked long, hard hours, yet never quite seemed to get caught up with all the work he had to do. He learned about monkey management and how not to take initiative away from his people so they can care for and feed their own "monkeys." In the process, he learned to be more effective in dealing with his own manager and the demands of his organization. The performance of his department drastically improved as did the prospects for his career. The authors hope is that you will use what you learn in this book to make a difference in your life and the lives of the people you interact with at work, and at home.

5-0 out of 5 stars Great Advise!
Great advise to new managers. I really could relate to the story. Both helpful and validating.

1-0 out of 5 stars How to make money by stating the bleedin' obvious
Take a "humourous" title, take one sentence (in this case : Don't take too much responsibility for things) and write an entire book about it - don't forget to include quotable phrases that mean nothing. This is the perfect recipe for getting money out of the easiest (and most populous) demographic in America : the incompetent middle manager.

5-0 out of 5 stars Absolutely Fantastic! Will kickstart your career
Buy the book or better yet listen to the tape then watch the change in your attitude Monday morning.

A good meter for a manager to know if he has too many monkeys is by comparing e-mail inbaskets, since that is where so many of us spend much of our time nowadays. My own is usually over 300 items while my staff's is usually under 20. I thought about each of these as a monkey and then also thought back over all the one-on-one conversations I had had with each of them (7 people). In most cases, it was usually left that I would do something next, and that fits in perfectly with this book. True to the book and the tape, I spend countless hours to catch up, only to fall further behind.

The book is pretty good, but the tape is far superior. There are two tapes; the first one is a speech by Bill Oncken Jr, and he is just a fantastic story-teller. He really brings to life the story of the manager whose staff is all waiting on him, the stress he feels, and the revelation that hits him when he sees them golfing when he goes in on the weekend. Of course this is all written before the days of e-mail, but it still works. You can feel the energy in his voice rising as he turns his life around and puts all the monkeys back where they belong, and the final line where he gets the whole audience to shout "HOW'S IT GOING?!" to the new monkey-owner is a great ending.

The second tape is Ken Blanchard delivering the rest of the material, and while he's entertaining, it's not nearly as good as Oncken's "day-in-the-life" tale. He ties the material back to the One-Minute Manager, and touches on some psychological issues.

They also stress that this isn't just an exercise in delegating and taking work off the manager's hand, it is just as important as a developmental process for the subordinate.

As a side-note, it's interesting that there is no mention anywhere in the book of Spencer Johnson, the co-author of the original book The One Minute Manager, who invented the system. In all the author biographies and Thank-You's, he is never mentioned, I wonder if he and Blanchard had a parting of company. And the book itself makes almost no mention at all about what One-Minute Manager is all about, it seems just a way to put a popular title to a book about monkey management,
although I think this monkey manual is the better book. ... Read more


155. Discover Your Sales Strengths: How the World's Greatest Salespeople Develop Winning Careers
by Benson Smith, Tony Rutigliano
list price: $18.98
our price: $12.91
(price subject to change: see help)
Asin: 1586214551
Catlog: Book (2003-02)
Publisher: Time Warner Audiobooks
Sales Rank: 453273
Average Customer Review: 3.58 out of 5 stars
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Book Description

In the ever-changing world of sales, there is no single, sure- fire, tried-and-true method that can be readily imitated by anyone to miraculously improve performance. In fact, the world's best salespeople are not characterized at all by their technique. But they do share one common trait: Successful sales reps use their individual aptitudes to succeed in their work environment. DISCOVER YOUR SALES STRENGTHS is an extraordinary program built upon the concept that every person already possesses the tools necessary to become an amazing salesperson.Grounded in extensive Gallup research conducted over 40 years and based on hundreds of thousands of interviews with sales managers, salesmen, and consumers, it teaches individuals to focus on personal strengths and talents, and then guides them to transform those assets into solid sales skills-and successful careers. ... Read more

Reviews (12)

4-0 out of 5 stars Strengths & Sales = Gallup Delivers
Once again the Gallup organization, specifically Benson Smith and Tony Ruttigliano, deliver a good usable book to help improve your career based on strengths. This book begins with Gallup's common message, based on research, that if you focus on what you are good at; you will get better at it. This book continues on showing you what makes up a these strengths, based on a combination of talents which cluster together and come out as things like Competition, Empathy, and Command. This book will allow you to focus more on how you are wired, and what you have, than what you do not, and will never have.

Most importantly this book gives you access to your 'Top Five' strengths, or patterns for success. These strengths, ranging from Harmony to Woo, will show you how you alone are as unique as 1 in 30 million people. The book could have been 5 stars if Gallup would have provided more patterns of strength and how they work in sales careers, they only give you a few morsels from their vault of knowledge and what patterns and combinations of strengths work in sales. They do let you in on the fact that Competition, Command and Empathy were themes commonly found in successful sales-agents.

Overall this book is an A-, another great work from Gallup based on research, not just theory.

Joseph Dworak

1-0 out of 5 stars don't buy the e-book version - doesn't have strengthsfinder
I bought the adobe e-book version, and complications aside, found out that it does not come with the access code to Gallup's online utility "StrenghtsFinder".
All the print versions come with this access code; the online utility is essential to getting the most of the book. Without the StrengthsFinder Tool, the book is worthless, unless the reader has taken the online test from other sources, like the "Now Discover your Strengths" book from Gallup.

1-0 out of 5 stars Duplicates 'Now, Discover Your Strengths'
DO NOT buy this book if you've already read the Gallup Organization's earlier book, 'Now, Discover Your Strengths' by Buckingham. They're almost identical and you really learn nothing new in 'Sales.' Having taken the StrengthFinders tests for both books, I found that 3 of 5 strengths were the same for me. In addition, I found that 'Sales Strengths' did nothing to tell me what sales environment or type of sales I should be in. The authors did a poor job of applying the theoretical strengths to practical sales environments and telling me that if I have x strength I should seek y sales job. Overall, the 'Sales' book read like a very long instruction guide to the test. Caveat emptor...

5-0 out of 5 stars Good book for developing salesmanship
I would recommend this book along with the Sales Bible as books that can help you to transform you sales career. I run a very successful business buying and selling on ebay and this book contains a lot of techniques that will help you develop the characteristics you will need to succeed in sales.

5-0 out of 5 stars Best book I have ever read on Sales
Bar none, this is the best book you will ever read about the art of selling. Moreover, this book will change the way you think about hiring, training, managing and motivating anyone who is responsible for bringing new customers to your organization and keeping those customers engaged.

See of you can answer this question from the book correctly:
What do the top sales and marketing professionals have in common?
a. Experience and background
b. Education and training
c. Great presentation skills
d. Aggressive closers
e. None of the above

If you guessed "e", you are correct. According Gallup's extensive research spanning 30 years and interviews with 250,000 sales people, over 1 million customers and 25,000 sales managers, this is what the top sales people have in common:
• They were in the type of sales job where they were able to use their top talents every day
• They developed their own unique selling style based on their top talents
• They had a productive relationship with their manager.

Since the top 25 % of the sales force accounts for 57% of the sales revenue in most organizations, the more sales people get to use their top talents, the more likely they are to build a sustainable and profitable customer base.

So, how do you discover your individual strengths and talents? One of the unique features of this book is that you go to an Internet site and take an assessment that will immediately tell you what your top five strengths are. What I found intriguing is that these strengths are much more practical than the strengths I have seen in any other kind of assessment instruments. You can then use the book to determine how to put these strengths to work for you so they become true talents. (By focusing on these strengths I have increased my own productivity by 100%!!)

The other thing I really liked about this book is the easy to read format and the fact that the author includes great real world stories and examples of how top sales people used their talents to excel in their job. The author, Benson Smith, who started his career as a successful salesperson with a Fortune 500 medical device company and eventually became the CEO, writes in clear business language and does not spend a lot of time espousing complicated theories. If anything, the book is too short and leaves you wanting more.

The book also talks about the key role that managers play in insuring the success of the sales effort. The chapter on management should be required reading for anyone who is a manager or thinks they want to become one. (You will also find this chapter extremely helpful if your current manager is less than ideal.)

I have spent over 20 years in the medical and pharmaceutical industry in sales, management, marketing and training. Over the last 9 years, I have had a successful business focused on performance development consulting and training. This book has inspired me to rethink my approach. I hope it will do the same for others in my profession. Most organizations tie training to "improvement opportunities." Gallup's research has found that training will be far more productive if you focus on strengths and how to build them into true talents. ... Read more


156. The Wisdom of Teams : Creating the High-Performance Organization
by Jon R. Katzenbach, Douglas K. Smith
list price: $12.00
our price: $9.00
(price subject to change: see help)
Asin: 1559949678
Catlog: Book (1994-02-01)
Publisher: HarperAudio
Sales Rank: 191225
Average Customer Review: 3.73 out of 5 stars
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Book Description

How can you tap into the tremendous benefits of teamwork in the workplace? The authors of this take-charge audio tell you how as they combine real-life examples with solid, managerial advice. Learn how to analyze the dynamics of teamwork while laying out the ground rules for achieving high-performance goals where you work. A timely work no one in business or government can afford to miss. ... Read more

Reviews (11)

5-0 out of 5 stars A strong working guide to team development and support.
This book is the result of research into why teams are important, what separates effective from ineffective teams, and how organizations can tap the effectiveness of teams to become high-performance organizations. Liberally citing research efforts in 47 specific organizations, Katzenbach and Smith share their insights into what makes teams work.

They emphasize teams as an important part of a three part cycle leading to a high-performance organization: a) shareholders who provide opportunities, b) employees who deliver value, and c) customers who generate returns. The performance targets in the high-performance organization are multidimensional, impacting all three cyclic contributors. Teams provide real benefits to employees, the result being an impact throughout the cycle. If employees increase the value they deliver, customers will increase the return, allowing shareholders to increase the opportunities available to employees.

Central to the thesis is their defini! tion of team, concentrating on "a small number of people with complementary skills who are committed to a common purpose, performance goals, and approach for which they hold themselves mutually accountable." [45] The distinction is far more than semantic. Working groups who do not share all of these characteristics are not to be considered teams. "Unlike teams, working groups rely on the sum of 'individual bests' for their performance. They pursue no collective work products requiring joint effort. By choosing the team path instead of the working group, people commit to take the risks of conflict, joint work-products, and collective action necessary to build a common purpose, set of goals, approach, and mutual accountability" [85]

Katzenbach and Smith aren't completely negative toward working groups. On the contrary, they cite numerous situations in which the working group offers the most effective approach. But for turning ourselves into high-performanc! e organizations, the limitations of working groups must be ! overcome, and the power of teams must be harnessed, through increased risk. "People who call themselves teams but take no such risks are at best pseudo-teams." [85]

THE WISDOM OF TEAMS describes a Team Performance Curve that correlates team effectiveness against the performance impact of the team, resulting in the organizational path from working group, to pseudo-team, to potential team, to real team, and ultimately to high-performance team. The working group describes the organization of least team effectiveness, although not without performance impact. The performance of working groups, in fact, can be very effective owing to the individual contributions of the group members.

The pseudo-team - high team effectiveness, but usually less performance effectiveness - "has not focused on collective performance and is not really trying to achieve it." [91] The result is an organization that produces fewer results because of the forced team interactions. Th! e members are actually slowed down compared to the contribution they would make without the team overhead - as members of a working group. "In pseudo-teams, the sum of the whole is less than the potential of the individual parts." [91]

The "group for which there is a significant, incremental performance need, and that really is trying to improve its performance impact" [91] is the potential team. Higher up the Performance Team Curve in terms of both team and performance effectiveness, the potential team can be extremely effective when targeted at a problem or process for which a team approach makes sense. Unfortunately, in addition to the results attributable to individuals on the team, the increased performance brought about by the potential team is largely attributable to luck. Still lacking from potential teams are the commitment to a common purpose and working approach, as well as the mutual accountability inherent in real teams.

Finally, the high-p! erformance team "is a group that meets all the conditi! ons of real teams, and has members who are also deeply committed to one another's personal growth and success." [92] With a little reflection, any of us who has ever experienced working on a high-performance team knows it. We also quickly recognize how rare such opportunities have been. THE WISDOM OF TEAMS is a guidebook to creating a high-performance organization built around high-performance teams.

Teams must have the right blend of complementary skills, including technical or functional expertise, problem-solving and decision making skills, and interpersonal skills. "It is surprising how many people assemble teams primarily on the basis of personal compatibility or formal position in the organization." [48] The authors warn, however, that too much emphasis can be placed on skill mixes too early in the team process. In their research, they "did not meet a single team that had all the needed skills at the outset. (They) did discover, however, the power o! f teams as vehicles for personal learning and development." [48] As long as the right team dynamics are present, the necessary skills will materialize or develop.

The authors focus specific attention on the creation of teams at the top. "Team performance at the top of the organization is more the exception than the rule." [217] They cite several specific misguided beliefs that they find lead to lessened team effectiveness at the top: 1) the purpose of the team can't be differentiated from the purpose of the organization, 2) "membership in the team is automatic," [218] 3) the role of each team member is predefined by their functional position in the organizational hierarchy, 4) executives spending discretionary time on team activities is inefficient, and 5) the effectiveness of the team depends only on open communication. "This (last) all-too-common misconception equates teamwork with teams." [221]

These beliefs create obstacles to effecti! ve team performance. "The most practical path to build! ing a team at the top, then, lies not in wishing for good personal chemistry, but in finding ways for executives to do real work together." [230] Katzenbach and Smith are citing these problems particularly for the top, although they apply just as well to teams throughout the organization. Their prescription for breaking through these obstacles includes "carving out team assignments that tackle specific issues," "assigning work to subsets of the team, "determining team membership based on skill, not position," "requiring all members to do equivalent amounts of real work," "breaking down the hierarchical pattern of interaction," and "setting and following rules of behavior similar to those used by other teams." [230-234]

Katzenbach and Smith have provided a quick-injection standards program for teams. For quality professionals attempting to improve processes in their organization model, the authors have provided mater! ials at all three levels. Their definition of team - with its focus on complementary skills, mutual accountability, common approach, and shared goals - can be used as the basis for a Teams Policy Statement.

Making use of this book in our organizations will allow us to move beyond calling a group of people a team hoping it will motivate and inspire them. It allows us to move forward toward high-performance organizations with a process-based approach to continuously improving team effectiveness.

5-0 out of 5 stars Why and How to Work in Teams
A good balance of case studies, step-by-step procedures, and advice for people who want or need to work in teams but are accustomed to working in organizational "stovepipes" or matrix organizations. People who have successful experience working in Integrated Product Teams and Integrated Product and Process Development (IPPD) Environment will find the principles and processes familiar. This book dates back to 1992 and reads a lot like a Harvard Business Review article, only of book length. The Department of Defense used this book as a source reference for their IPPD guide, and Integrated Product Teams have "taken off" since that time and are integral to DoD acquisition programs today. Nevertheless, this book is still worthwhile. The DoD did a thorough job of taking the "how to" information from this book and expanding on it to great detail. The mistake they made was to leave out the "why." The case studies, omitted by DoD, really put you in the middle of successful teams to the point that they will make you want to be on a team like the ones in the book. That is the missing element when converting an organization to a team-based work environment... step by step instructions are not enough. To succeed, the team members have to want to work in this difficult but rewarding manner. That is the main value of this book: it puts you in the picture and makes you want to succeed at teaming.

1-0 out of 5 stars Complete waste of time
This book is a complete waste of time. In 40+ years I have never seen a published piece of work that is this poorly written. There is no way you can draw any conclusion about team effectiveness from the disjointed, incomplete cases prsented. Before these authors create another disaster I would recommend that they take a basic writing course. The book would only been midly anoying had the author understood how to form a basic english sentence.

My recommendation - rather than buy this book just throw your money in the garbage.

4-0 out of 5 stars Good book, solid content
This book does not present any real "revolutionary" ideas that will blow you away with originality, what it does do is lay out the things that make teamwork work. Since so much in business nowadays requires teamwork, the book has a valuable and timely message. Recommended.

1-0 out of 5 stars Boring
The message: real teams are good. The authors rave about all the great things a well functioning team can accomplish and give several examples.

The authors set out to figure out what makes a real team and how people that put these together do it. It is a worthwhile purpose. The problem is that the "insights" revealed are old and rather useless. For example, the authors found that teams that had clearly stated goals performed better than teams that had not agreed on common goals. If this is news to you, you should buy the book.

1 star out of 5 ... Read more


157. The One Minute Apology : A Powerful Way to Make Things Better
by Ken Blanchard, Margret McBride
list price: $16.00
our price: $11.20
(price subject to change: see help)
Asin: 0060538244
Catlog: Book (2003-01)
Publisher: HarperAudio
Sales Rank: 845271
Average Customer Review: 2.86 out of 5 stars
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Book Description

With his phenomenal bestsellers The One Minute Manager and Raving Fans, Ken Blanchard changed the way we approach management, leadership, and customer service. Now Blanchard, along with coauthor Margret McBride, presents a concept that, when implemented properly, is one of the most powerful actions for improving company and employee morale. This is also a book that can extend well beyond the business realm and can repair relationships that we thought were broken forever.

Using Blanchard's signature breezy style, The One Minute Apology tells the story of a Young Man who wants to help his mentor, a company president, face and deal with some crucial mistakes he has made. For advice, the Young Man turns to a family friend, the One Minute Manager. What begins as a beautiful country weekend turns into an enlightening few days when he discovers what it truly means to apologize effectively when we have done something wrong. Through this engaging parable, Blanchard and McBride teach readers step-by-step how to accept responsibility for their errors and deal with the cause of the damage while maintaining a genuine sense of integrity.

Destined to join Ken Blanchard's other groundbreaking classics, The One Minute Apology offers businesspeople -- and just about anyone -- a cogent and clear-headed way of approaching one of life's most perplexing dilemmas: how to accept that we have made a wrong decision and how to correct it by making a meaningful apology. The techniques described in this simple but profound story will have significant results at work and at home.

... Read more

Reviews (28)

4-0 out of 5 stars A good book, not just for business...
I have to admit: this is only the second ONE MINUTE MANAGER book I have read. While I appreciate the brevity and conciseness Blanchard uses in these books, I find the stories he wraps these messages in to be, well, trite. That said, I found THE ONE MINUTE APOLOGY to be of interest enough to overlook that drawback. Sure, it's still a rather silly story delivering the message, but the message itself is solid, rock-solid.

A recurring complaint of the ONE MINUTE MANAGER approach is that it routinely over-simplifies complex subjects. Well.... yeah, it does, and thank goodness. Life is complicated enough. Business moreso. What people need, what people want are simple solutions to help them solve problems or at least get STARTED solving a problem. This is where the ONE MINUTE APOLOGY is successful: it takes a very complex (and emotional) issue and gives the reader a very easy step-by-step approach to making amends when it's appropriate and necessary.

Is there more to the act of "apologizing"? Are people affected by others' actions more deeply than this book implies? Is it more difficult to really show someone you've offended that you've truly changed your ways? Perhaps.

But this book goes a long way in helping people start down the road to reconciliation by offering up a simple way to say "I'm sorry" in a meaningful manner.

4-0 out of 5 stars A Bit Much
I have enjoyed reading the One Minute Manager series of books and cut my teeth on Ken Blanchard's situational management style in undergraduate school. That said, some of these stories abecoming a bit cliche.

Blanchard does a good job of illustrating how an apology is not effective unless it is coupled with sincere change. The current business environment can use all the ethical advice it can get, so I gave this 4 stars for that. This book is ideal to pass around to co-workers and subordinates that do not normally read and need to receive printed advice in small doses. Serious scholars of management philosophy would be better suited to go elsewhere.

On the plus side, you could easily read this book in the bookstore while waiting for your son to pick out a CD.

1-0 out of 5 stars Simplistic garbage!
This book fails on all fronts. The message is too trite to be of any value and the writing style is an insult to me.

The "One Minute Manager" was bad enough but this latest entry in the series is just grasping at straws. Ken, it is time to retire..... Please.

1-0 out of 5 stars A Major Disapointment
As a professor of business ethics and management I was very encouraged when I came across Blanchard's latest book. Managers are often faced with situations where they do make the wrong decisions due to poor judgement or lack of proper data; This will never change. But on the other hand how they handle these situations after the fact often becomes a matter of ethics (and good sound management). A key tool in these situations is an apology (in all of its various forms).

To bad Blanchard took the very critical and complex tool of the apology and made it into a trivial "pop-science". Making material readable is very important, but making it trival is totally unacceptable and does a tremendous disservice to the reader and the material.

1-0 out of 5 stars The world is not that simple!
The subject of apologies is much more complex than Ken and Margret would lead you to believe. The subject is a serious issue that needs to be handle in that fashion. It cannot be handled as a fairytale/bedtime story.

At this rate in a couple of years Ken will be coming out with books like "The One Minute President", "The One Minute Hostage Negotiation", "The One Minute Brain Surgeon",... ... Read more


158. The Six Sigma Way: How Ge, Motorola, and Other Top Companies Are Honing Their Performance
by Peter S. Pande, John Lescault, Robert P. Neuman, Roland R. Cavanagh
list price: $24.00
our price: $16.32
(price subject to change: see help)
Asin: 0972446273
Catlog: Book (2003-06-01)
Publisher: American Media International
Sales Rank: 508922
Average Customer Review: 4.57 out of 5 stars
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Book Description

Six Sigma is a system for improving the quality of organizational processes. It was originally developed at Motorola in the 1980's and has become one of the most widely discussed and reported trends in business over the past two years, thanks largely to the phenomenal successes of the Six Sigma program at one of the world's most successful companies, GE. GE CEO Jack Welch, has been preaching about and implementing the Six Sigma philosophy throughout GE, and credits the program with millions of dollars in annual cost savings and product quality improvements. ... Read more

Reviews (21)

4-0 out of 5 stars Insightful!
Continual improvement is the key to survival in today's business climate, and as companies like GE and Motorola have proven, Six Sigma is a useful tool for ingraining the quest for perfection in an organization. After reading The Six Sigma Way, you'll probably be ready to jump out of your chair and immediately follow in these companies' footsteps by launching a Six Sigma initiative of your own. The authors, three consultants who teach firms to implement Six Sigma efforts, convincingly extol the money-saving and efficiency-enhancing virtues of the holistic approach. This book offers a lot of jargon and complex concepts, but the material is presented in easily understood charts and lists, and there are plenty of concrete examples. We [...] recommend The Six Sigma Way to managers who have heard wondrous tales of Six Sigma, but would like a more down-to-earth explanation of how it can be used and the benefits it offers.

5-0 out of 5 stars How to Achieve "Practically-Perfect Quality of Performance"
Over the years, I have worked with dozens of small-to-midsize companies, all of which were in dire need of improving one or more of the following: cost reduction, culture change, customer retention, cycle-time reduction, defect reduction, market-share growth, productivity improvement, and product-service development. You can thus understand why I was curious to know to what extent (if any) Six Sigma could be helpful to small-to-midsize companies.

By now we have become well aware of the success of Six Sigma initiatives at major international corporations such as ABB, Allied Signal/Honeywell, Black & Decker, Dow Chemical, Dupont, Federal Express, General Electric, Johnson and Johnson, Kodak, Motorola, SONY, and Toshiba. Once having read this book, I am convinced that -- with certain modifications -- Six Sigma could perhaps be even more valuable to small-to-midsize companies which, obviously, have fewer resources. What exactly is Six Sigma? The authors provide this definition: "A comprehensive and flexible system for achieving, sustaining, and maximizing business success. Six Sigma is uniquely driven by close understanding of consumer needs, disciplined use of facts, data, and statistical analysis, and diligent attention to managing, improving, and reinventing business processes."

The authors identify what they call "hidden truths" about Six Sigma:

1. You can apply Six Sigma to many different business activities and challenges -- from strategic planning to operations to customer service -- and maximize the impact of your efforts.

2. The benefits of Six Sigma will be accessible whether you lead an entire organization or a department. Moreover, you'll be able to scale your efforts, from tackling specific problems to renewing the entire business.

3. You'll be prepared to achieve breakthroughs in these untapped gold mines of opportunity -- and to broaden Six Sigma beyond the realm of the engineering community.

4. You'll gain insights into how to strike the balance between push and pull -- accommodating people and demanding performance. That balance is where real sustained improvement is found. On either side -- being "too nice" or forcing people beyond their understanding and readiness -- lie merely short-term goals or no results at all.

5. The good news is, Six Sigma is a lot more fun than root canal. Seriously, the significant financial gains from Six Sigma may be exceeded in value by the intangible benefits. In fact, the changes in attitude and enthusiasm that come from improved processes and better-informed people are often easier to observe, and more emotionally rewarding than dollar savings.

The authors organize their material as follows: Part One: An Executive Summary of Six Sigma; Part Two: Gearing Up and Adapting Six Sigma to Your Organization; Part Three: Implementing Six Sigma -- The Roadmap and Tools; and finally, The Appendices: Practical Support. According to Jack Welch, "The best Six Sigma projects begin not inside the business but outside it, focused on answering the question -- how can we make the customer more competitive? What is critical to the customer's success?...One thing we have discovered with certainty is that anything we do that makes the customer more successful inevitably results in a financial return for us."

If anything, it is even more important for small-to-midsize companies (than it is for the GEs of the world) to answer these two questions correctly and then track and compare their performance in terms of what their customers require. The well-publicized objective of Six Sigma is to achieve practically-perfect quality of performance (ie 3.4 defects for every million activities or "opportunities") and this is indeed an ambitious objective. Collins and Porras, authors of Built to Last, would probably view it as the biggest of Big Hairy Audacious Goals (BHAGs). In that book, they assert that the most successful and admired companies have the ability -- and willingness -- to simultaneously adopt two seemingly contrary objectives at the same time. Stability and renewal, Big Picture and minute detail, creativity and rational analysis -- these forces, working together,, make organizations great. This "we can do it all" approach they call the "Genius of the And."

Pande, Neuman, and Cavanagh suggest that all manner of specific benefits can result from following "the Six Sigma way." For example, Six Sigma generates sustained success, sets a performance goal for everyone, enhances value to customers, accelerates the rate of improvement, promotes learning and "cross-pollination", and executes strategic change. All organizations (regardless of their size or nature) need to avoid or escape what the authors refer to as the "Tyranny of Or." Here in a single volume is about all they need to seek "practically-perfect quality of performance." Whether or not they ultimately reach that destination, their journey en route is certain to achieve improvement which would otherwise not be possible.

3-0 out of 5 stars A Breakthrough in "Boundaryless Thinking"
From livejournal notrealnews

Jack Welch, the retired CEO of General Electric, has hailed his recent affair with Harvard Business Review reporter Suzy Wetlaufer as a breakthrough in the business concept of "Boundaryless Thinking". "I could have easily spent the rest of my life trapped in the narrow view that my marriage meant lifelong monogamy," said Welch, a smug look on his face, "but with boundaryless thinking, I was able to take the concept of marriage in a whole new direction. Just like the things I did at GE."

Boundaryless thinking was one of the tenants that allowed Welch to get GE out of the failing appliances business and into the credit business, which now comprises more than half of GE's corporate makeup. It was a concept Welch highly stressed and touted in his autobiography "Jack: Straight from the Gut." He intends to follow it up with a new book, "Cheating on your wife the Six Sigma Way: How CEO's of GE, Motorola, and Other Top Companies are Honing Their Extramarital Performance".

1-0 out of 5 stars What a load of c***!
I never read the book, but the CD is such a masterfully "abridged" version of the book that it manages to tell you for hour HOW WONDERFUL six sigma is, while totally neglecting to tell you WHAT SIX SIGMA ACTUALLY IS, or HOW IT IS IMPLEMENTED. In short, the CD contains nothing but self-marketing bull. If you have money to waste, go buy it.

4-0 out of 5 stars The Six Sigma Way
The book was very easy to follow. I found it especially helpful that the Six Sigma Way gave tips as to which chapters should be read for each level of Six Sigma implementation. Since my company already had it implemented and I was only reading the book for an understanding of what my company was doing, I was able to skip the unneeded portions about implementation. This was a big time saver. ... Read more


159. The Procrastinator's Handbook
by Rita Emmett
list price: $17.95
our price: $12.21
(price subject to change: see help)
Asin: 155927655X
Catlog: Book (2001-05-01)
Publisher: Audio Renaissance
Sales Rank: 101634
Average Customer Review: 4.38 out of 5 stars
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Book Description

Is procrastination blowing away your career plans? Exploding your goals? Blasting away your self-esteem? Bursting your relationships?

Almost everyone procrastinates. For some the impact can be serious, causing damaged relationships at home and at work. For most people, procrastination is a troublesome habit they know they should be able to overcome. Rita Emmett is the one to inspire us to get started.
With advice drawn from her own experience and that of people she has met at her acclaimed seminars, Emmett empowers procrastinators to identify the behavioral styles and patterns they use for putting things off, apply proven antiprocrastination tips and techniques for achieving goals, and develop strategies to move forward when stuck or reverting to patterns.

As a recovering procrastinator, Emmett knows firsthand how procrastinators think, the circumstances that trigger and sustain putting-off behavior and what procrastinators need and want. The Procrastinator’s Handbook is designed for use at home, at work, or while traveling. In Rita Emmett’s hands, self-improvement is as entertaining as it is rewarding.
... Read more

Reviews (42)

5-0 out of 5 stars A Great Book for Yourself or as a Gift
It's hard to imagine ANYONE who wouldn't get a lot out of this book...

THE PROCRASTINATOR'S HANDBOOK speaks to the most common attitude, or habit, in the human condition today. With every page I turned, not only did I see myself, but dozens of other folk I've known over the years. It's almost as if the pages were made of tinfoil.. they reflect so much! I've already decided that much of my holiday shopping will be handled by a bulk order of this delightful publication.

Just about everyone I know is, or has been, one of the types of procrastinators Rita Emmett outlines in this book. This includes myself, of course. (Until I heard about this book, I thought all procrastinators were my subjects, and I was their Queen.) As I read, I made a mental list of all the wonderful people I know who would benefit from the clear, self-affirming, logical tips, and "Extra Credit" tasks Rita presents. I also bookmarked the many pages that gave me sound plans for attacking both the physical and mental clutter that generate so much unnecessary stress.

My favorite element of the book is its "just folks" tone. There is never the sense that the author, nor the audience, is immune to the menial, the drudgey or the mundane tasks common to modern life. Rita speaks of scrubbing her kitchen walls, rather than attack a typing task she despised. How many books these days assume their audience to be "above" such real-life chores? How often does one get a suggestion about the least distasteful time for getting laundry folded? It's almost as if Rita is chatting with me over coffee at my kitchen table.. or hers, since my house isn't "ready for company" yet. We're "just folks" together, and she shares with us her experience of real life and how to make it more satisfying.

Another element of the book that I find most appealing is her refusal to sugar coat the unpleasant truth. She writes that, "Life seems to overflow with" unpleasant tasks, the stuff we just know we won't want to do, but must, if we wish to be considered functional human beings. The tasks are just there, though sometimes we're unable to find anything appealing in the doing of the task. Rita reminds us that we can "change our minds to change the game," and focus on the time AFTER completion of the task, where we're able to simply bask in the glow of a job (well) done. If basking isn't enough for you, Rita gives us a great starter list of rewards we can promise ourselves for gritting our teeth and plowing through those tasks. When you approach things this way, there's really nothing one cannot get oneself to do. In fact, thanks to Rita, I'm going to resume my efforts to get started on graduate school and end ten (well, okay, seventeen) years of putting THAT off.

I believe a lot of us in this "modern" generation are pulling away from Mom's Homespun Wisdom, and Rita does a significant service to her audience by bringing some of that back to us, in a most affirming, considerate, noncritical way. She tells us to get the worst stuff out of the way early in the day, so as to eliminate dread, and put a shinier glint on whatever follows. I know MY mom encouraged me to do that as well, but coming from Rita, it's not so hard to hear.

So... I say, get your hands on this book right away, make a pot of coffee, grab a highlighter or some bookmarks, and even your holiday shopping list, and sit down to a TERRIFIC read.

5-0 out of 5 stars A real gem
This is a wonderful book full of very helpful suggestions and important common sense wisdom about human nature, whether or not you consider yourself to be a procrastinator. I saw myself in the book many times - definitely one of the "I want it all procrastinators" she describes, and also one who fills life with far too many maintenance activities and far too few life-enriching ones - and I gained much encouragement a) from her acknowledgement that my foibles are known territory, common to many, and b) from her many "c'mon, you can do it" suggestions for solutions to these problems.

I "read" the audio tape version of this book, and also very much enjoyed the author's delivery of her ideas. She sounds like a real person, and a nice person. And unlike many other motivational audio tapes, I never once got the sense that the author was just reading back what she had written - instead, it was a lot like what I imagine her speaking engagements must be like. Highly recommended! Thanks a lot, Rita.

2-0 out of 5 stars Don't waste your money or time
This book is a waste of money. 5% advice, 95% fluff you've read in other help books. At least get this book from the library, but don't buy it. It isn't worth the money.

4-0 out of 5 stars Getting Started
As other reviewers have pointed out, this book is more a pep talk than a program of action. Its proposals for action won't be any surprise (make a list, set a timer and commit to doing a specific thing for an hour) and the little quotes at the end of every chapter run the gamut from truly inspirational to trite. However, everyone knows what they should be doing; the book aims to make you feel that you can actually do it. To that extent, it's very successful. You finish it feeling energized and capable of doing anything. Time will tell whether the feeling lasts, but at the moment I feel empowered and ready to take on a host of new things. Thanks, Rita Emmett!

1-0 out of 5 stars Easy reading, shallow content
If you are serious about ending your procrastination then do not waste MORE of your time reading this book. The author gives plenty of tips, common sense advice, and even famous quotes but in a very disorganized and unstructured manner. The whole book is like a long pep talk, full of good intentions but failing to solve the problem: your procrastination. I'm sure that you've tried most of the tips in this book (writing a To Do List, planning your work, scheduling, etc.) so it does not make sense to buy a book that basically tells you to try them again. Oh, you'll try them for a week or two (again, for the n'th time), and then go back to procrastinating, because that's what we procrastinators do! We start something and then never finish it! In the back cover, Frank McCourt (author of Angela's Ashes) calls it a "light-hearted book", proving that even the editor knows this is not a serious book on procrastination, and uses McCourt's comment to sell the book as easy reading, but definitely not serious content. I recommend Neil Fiore's NOW HABIT. It's deeper, structured and a serious read. Not a "light-hearted handbook". ... Read more


160. Get Clark Smart
by Clark Howard
list price: $18.98
our price: $12.91
(price subject to change: see help)
Asin: 078687015X
Catlog: Book (2002-04-01)
Publisher: Hyperion Audio
Sales Rank: 537518
Average Customer Review: 4.14 out of 5 stars
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Book Description

Suze Orman meets the Tightwad Gazette in this book from America's leading money-saving expert.

What are the 3 secrets to building long-term wealth?

What are the 5 things that no one thinks of before buying a home?

How can you save up to 40% on the car of your dreams?

How can you get long distance telephone service for almost nothing?

Clark Howard answers all these questions and many more in Get Clark Smart. With practical tips and on-line resources, Howard helps readers to get rich by saving money in unexpected places and investing those savings creatively. Howard has a passion for saving money and a zealot's enthusiasm for sharing everything he's learned. His strategies for getting rich by saving wisely will turn readers into financial wizards. ... Read more

Reviews (14)

3-0 out of 5 stars A good overview of many consumer issues...
There are about 72 different topics discussed in this book from buying a house and car, to identity thief and timeshares. Each topic is 3 or 4 pages long and this is an easy book to read. If one topic doesn't interest you you can skip over it to the next. Also this book can be used as a reference book. the author apparently has a radio call in show where he answers consumer questions. I have never heard the show apparently its not carried in our area. So I had no preconceived notions about the author before reading the book. The subtitle to the book is the "ultimate guide to getting rich from America's money saving expert." Clark Howard may be the country's money saving expert, but this book is not a guide to getting rich. The subtitle is misleading and ironic since the author is crusading against the misleadings of consumers by various companies. The information contained in the book is worth while, but the book is not a getting rich book. There are plenty of web sites listed in the book and if one topic was of particular interest to you, further reasearch would be needed.
There are many money savings tips in the book, but I didn't count them to see if there were "hundreds" as the book's cover claims. The book is very informative, covers many diverse topics and is worth the price of less than $12 on Amazon.com, but I felt that the subtitle and cover claims are over the top.
Overall its a 3.5

5-0 out of 5 stars Comprehensive, but easy to follow
I didn't expect much from another book of financial advice -- but, I was pleasantly surprised. Not only do Clark Howard and Mark Meltzer cover many areas, but they write in a very clear, concise manner. There are a number of useful financial tips I have already used to save a not inconsiderable amount of money. More importantly, the book will be a great reference tool for my future purchases. Thanks Clark & Mark!

5-0 out of 5 stars Chock full of wise money advice
Just finished reading this book. It's somewhat mis-titled. It's not really a get rich book. It's more of a be careful and wise with your money.

This book covers things like car buying and leasing advice, how not to be taken and get a good deal, investing basics, insurance, home buying and renting, travel advice, Time-Shares, Health Clubs, etc.

Clark Howard is personally responsible for saving me $900 through this book and his radio show, all by doing simple stuff. I heard on his show about the Retirement Savings tax credit that I had failed to take in 2002 and probably would have missed this year. I will make sure to claim it this year and file an amended return last year. That was $400 saved. In the book, he also gave me a source (Costco) to shop for auto insurance that will save me $500 a year for slightly better coverage than I have now. I have checked around at many other companys and never found an offer nearly as good.

The writing is casual, fun, and full of anecdotes of how either Clark or his listeners have used his advice to save money. There's an incredible amount of common sense advice to save and protect you from getting ripped off. All of it is practical and easy. Nothing goofy like only buying 10 year old cars or recycling dental floss.

Read the book, listen to the radio show, and start saving your hard earned money!

4-0 out of 5 stars A must-have for your reference shelf
My brother-in-law had loaned this book to my dad, but I found it extremely handy for someone in my situation: a nearly-graduated college student getting ready to join the "real world." From buying a car to getting out of debt, Clark Howard shares practical tips to help you save money and be a smart shopper. While I may not get rich from reading this book, it has definitely helped to steer me in the right direction!

4-0 out of 5 stars good consumer reference; NOT a get-rich guide
Clark Howard provides solid advice on topics such as buying a new or used car, buying a home, buying a computer, buying insurance. There's probably not much here you haven't seen elsewhere, but it is presented in a consolidated & readable fashion. The most useful part of the book is Howard's advice on documentation -- how to write effective letters & protect your rights in dealing with creditors and service providers. The focus of the book is much more on making informed purchasing decisions and on protecting your rights as a consumer than it is on getting rich. ... Read more


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