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$13.97 $12.54 list($19.95)
141. Maximum Achievement
$0.89 list($25.00)
142. A Sportsman's Life: How I Built
list($17.95)
143. Anthony Robbins' 'Power-Talk'
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144. DON'T WORRY MAKE MONEY : Spiritual
$9.60 $1.99 list($12.00)
145. How to Supervise People : Techniques
$17.65 $10.99 list($25.95)
146. Titan : The Life of John D. Rockefeller,
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147. Joy At Work: A Revolutionary Aproach
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148. Matthew Kelly Live
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149. Generosity Factor (TM), The
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150. NLP : The New Technology of Achievement/Cassettes
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151. Customers for Life : How to Turn
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152. Be Heard Now!: How to Speak Naturally
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153. Developing The Leader Within You
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154. The One Minute Manager Meets the
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155. Discover Your Sales Strengths:
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156. The Wisdom of Teams : Creating
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157. The One Minute Apology : A Powerful
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158. The Six Sigma Way: How Ge, Motorola,
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159. The Procrastinator's Handbook
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160. Get Clark Smart

141. Maximum Achievement
by Brian Tracy
list price: $19.95
our price: $13.97
(price subject to change: see help)
Asin: 0671869752
Catlog: Book (1993-08-01)
Publisher: Simon & Schuster Audio
Sales Rank: 105765
Average Customer Review: 4.76 out of 5 stars
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Book Description

BECOME THE ARCHITECT OF YOUR OWN FUTURE

One of America's top professional speakers and seminar leaders, Brian Tracy has been a consultant and trainer for hundreds of corporations large and small. His bestselling audio and video programs have been translated into 14 languages and are used in 31 countries. More than one million people have attended his programs on success, sales effectiveness and personal fulfillment.

Now in Maximum Achievement, Tracy presents a proven system of powerful ideas and principles you can use to rapidly improve your life. He has combined insights and methods from psychology, philosophy, metaphysics and human potential research to create a unique program that will:

* Streamline your focus for maximum results
* Remove mental barriers that stand in the way of your dreams
* Provide you with the essential conditions for change
* Develop superior relationships in your personal and professional life

By following the principles of Maximum Achievement's Master Plan, you can build a foundation for a life of happiness, health, harmony and prosperity. ... Read more

Reviews (49)

5-0 out of 5 stars My personal favorite Self Improvement Book
I've read around 20 books on personal achievement, self improvement, and psychology this year and out of all those books, this book is my favorite. It has everything. After reading this book, not only will you have a greater knowledge of human behavior but you will also apply these incredible concepts into your living. One of my favorite chapters was the goal setting. Tracy not only shows you how to set goals but most importantly, especially to people who feel lost in this world, he guides you to discover what is your ultimate passion in life.

I thought I knew what I wanted in life but still had doubts but after reading this book, I feel much more confident in my goals and dreams of becoming who I truly want to be. Get this book. This book will help you find purpose in life. With a purpose, you will begin to live life with ultimate bliss. Good luck.

5-0 out of 5 stars No Fluff, Just FAST RESULTS!
I have a library of over 100 self helpbooks plus tapes and have attended allthe seminars. Clearly, Brian Tracy is the best. If you only have the time to read one book, this should be that one book. The techniques work and work fast. You will learn how to enhance all areas of your life. Most other books repeat the same things, not Brian. I also highly recommend the audio tape program, Pyschology of Achievement and the Pyschology of Selling by Brian and SuperSelf by Charles Givens, probably one of the most under rated books out there on personal development.

5-0 out of 5 stars A complete book
This great book by Brian Tracy will teach you that you need to know to become successful in all areas of your life. Very complete. An outstanding work by Tracy.

5-0 out of 5 stars Should be 10 stars - Amazon, you need to go back to 10 stars
This is a remarkable work by Brian Tracy who is indeed a remarkable man. As Tracy tells us, he was quite a problem in his younger years, dropped out of high school and with no education was relegated to low paying deadend jobs.

But then something changed in Tracy. He went into straight commission selling seeing an opportunity to write his own paycheck and met some very successful salesmen. He learned how to sell and sell well, but more importantly, he learned the miracle of personal development. He went to work on himself and the rest as they say is history.

In MAXIMUM ACHIEVEMENT, Brian Tracy will show you everything you need to make rapid advances in your life. Personally, socially, with your career, in relationships and more.

I remember when Amazon used to give ten stars. If they were still doing that MAXIMUM ACHIEVEMENT would be a true 10 star book. And there are not many books that I would say that about.

MAXIMUM ACHIEVEMENT is Brian Tracy's best work.

5-0 out of 5 stars Tracy's first and maybe best program
I bought this book about 10 years ago and have been a fan of Brian Tracy ever since. This guy knows how to bring out the best in people. Although Brian Tracy has written many books, this was his first and in my opinion, his best.

Great book that will change your life. ... Read more


142. A Sportsman's Life: How I Built Orvis by Mixing Business and Sport
by Leigh Perkins, Geoffery Norman, Geoffrey Norman, Doug Ordunio
list price: $25.00
(price subject to change: see help)
Asin: 0787123374
Catlog: Book (1999-11-01)
Publisher: Audio Literature
Sales Rank: 1658129
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Book Description

When Leigh Perkins bought the Orvis Company in 1965, the fly-fishing and bird-hunting outfitter was a sleepy business with annual sales that had leveled off at $500,000. Over the next thirty years Perkins built Orvis's annual sales to $100 million by revolutionizing the catalog retail industry and reshaping the company's tradition-bound culture. He achieved this by blending his love of nature with his business acumen and bringing the commonsense approach he learned in the streams and on his hunts to his boardroom decision making.
The basic principles he used to run his business include:

The Customer Is Always Right. . .Even When You Know Damned Well He's Wrong: Perkins put such a high priority on customer service that he would personally man the phones at the height of the holiday season each year to keep in touch with his customers.

Product Excellence: Perkins made sure that everything Orvis sold was of the highest quality--even if that meant he had to fight the US government to get access to embargoed Chinese bamboo for fly rods.

Empower Your Employees: By promoting from within, and by empowering his employees to solve problems without manager involvement, Perkins built a loyal and talented team.
Living the outdoor life his catalog popularized, Perkins traveled all over the world to fish and hunt, from Argentina to New Zealand, while devoting his resources to conservation causes worldwide.
... Read more

143. Anthony Robbins' 'Power-Talk' : Learn to Use Power of Questions! (Audio Cassette)
list price: $17.95
(price subject to change: see help)
Asin: 1559271949
Catlog: Book (1992-03-15)
Publisher: Audio Renaissance
Sales Rank: 262821
Average Customer Review: 5 out of 5 stars
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Book Description

A breakthrough in the psychology of personal and professional success!
What are the secrets to creating lasting change and improving your personal and professional life? Anthony Robbins offers a wealth of powerful ideas and strategies that you can use immediately to increase your income, influence others more effectively, improve your health, eliminate your fears and experience more joy and fulfillment every day of your life!
Tape # 1: Learn to use the power of questions!
Anthony Robbins shares with you the amazing power of questions to refocus any situation so that the answer is always success.
Tape # 2: An interview with Dr. Barbara De Angelis
Bestselling author of Secrets About Men Every Woman Should Know and How To Make Love All The Time, Dr. De Angelis talks with Tony about creating lasting love in your life, offering the same principles she has shared with thousands of people in her seminars, books, and radio and television programs.
Special Bonus
A booklet summary is included, featuring highlights from A Brief History Of Time, Stephen W. Hawking's bestselling story of the quest for ultimate knowledge and the secrets of the universe.
... Read more

Reviews (4)

5-0 out of 5 stars The power of questions
My success got on the fast track as soon as I harnessed the power of questions. Ia sked am questions and pm questions. Stuff works.

I have to admit, I wasn't too excited about my life at first but once I started asking myself, "What could I be excited about" I found reasons to be excited and that led to taking action.

I also enjoyed the interview with Barbara DeAngelis. Great stuff!

5-0 out of 5 stars For Barbara De Angeles fans and people who want LOVE!
I really enjoyed this tape set because of the process of learning how to create better questions and asking them.

What would it be like if you created a set of

POWER QUESTIONS that could instantly change your life?

The interview with De Angeles will provide the listener with an insight into her drive as a relationship expert.

5-0 out of 5 stars Excellent
I think what Tony does is spectacular. He has helped me so much and I would recommend his books and tapes to everyone, and I have. I need help though, if any one out there knows of an address to where I could write him please let me know. I want to know the steps he took,career wise, to get where he is today because I would love to do what he does. If anyone could help me I would greatly appreciate it. Thank you. Rebecca Hartmann. E-Mail address is edhar@Bellsouth.net. Thanks again.

5-0 out of 5 stars mind power
This book realy helped me understaind that the mind organizes it's expectations by past experiences , and expectations are what shape your world. this can be counterd by finding new refrances, and remembering past succeses ... Read more


144. DON'T WORRY MAKE MONEY : Spiritual and Practical Ways to Create Abundance and More Fun in Your LIfe
list price: $12.00
(price subject to change: see help)
Asin: 0671580760
Catlog: Book (1997-11-01)
Publisher: Sound Ideas
Sales Rank: 626597
Average Customer Review: 3.84 out of 5 stars
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Reviews (25)

5-0 out of 5 stars Make Money and Be Happy?
In "Don't Worry, Make Money" Dr. Richard Carlson truly shows the way fear and worry can limit a person's life. But this book is not just a financial guide for future millionaires or a get rich quick book.

I think, "Don't Worry, Live Better" would probably be a better title. In fact, it is a book of self-help psychotherapy. It presents 100 different specific tips for living a more abundant life with less worry, which in turn will help you make more money. It helps to make your life less stressful, how to keep things in the proper perspective and maximize your daily productivity.

I can honestly say that this book has helped me overcome some fears that have plagued me my entire life. And the difference in my life is amazing. Join! And don't worry, be happy!

3-0 out of 5 stars 100 ideas on how to live a more abundant life
Presented are 100 different ideas for living a more abundant life with less worry, which in turn will help you make more money. Sample chapters: Become Less Reactive and More Responsive; Surround Yourself with Experts; Ask for What You Want; Work on "Knowing" instead of "Believing;" Let Go of Fearful Thoughts; Lighten Up.

An inspiring little book you can read on the run (chapters are short). It's based on the simple premise that people have an innate capacity for happiness and when happy, we are much more competent, productive, and creative. It's a kind of roadmap of the various, often unconscious, distractions that create internal anger, depression and especially worry. When aware of these negative distractions, we are able to deal with each one more effectively and our lives are greatly improved.

Carlson, a practicing psychologist and stress consultant, makes a powerful point that we have two psychological modes most of the time: Reactive and responsive. The reactive mindset impairs our judgement and decision -making; we are overly critical and negative. The responsive state of mind is relaxed; we see the big picture; we are flexible, calm and at our best. Your level of success is a direct relationship with the amount of time you spend in the responsive state of mind.

A good, fast read that will pick you up and maybe change you for the better.

5-0 out of 5 stars This book may be this author's best work...
If Richard Carlson writes something, I'm going to make it a point
to read it . . . His DON'T SWEAT THE SMALL STUFF is one of
my all-time favorite books, and I also learned from what followed
this effort (DON'T SWEAT THE SMALL STUFF AT WORK, DON'T
SWEAT THE SMALL STUFF FOR MEN and WHAT ABOUT THE BIG
STUFF?).

I had not previously read one of his earlier efforts, DON'T WORRY, MAKE MONEY, so when a friend asked me if I wanted to borrow it, I said "yes" with great enthusiasm . . . and I'm glad that I did . . . this well might be the best book he ever wrote, but then again, I find myself thinking that after finishing whatever he has written.

DON'T WORRY is much more than about how to make money . . . its
subtitle perhaps says it all: SPIRITUAL WAYS TO CREATE
ABUNDANCE AND MORE FUN IN YOUR LIFE . . . I got soooo
many fine ideas here, ranging from dealing with stress caused
by my finances to marketing myself professionally--and a whole
lot in-between.

You may not become a millionaire after reading DON'T WORRY;
however , you'll get a lot of practical ways as to what you need
to do to take the first step.

There were many worthwhile passages; among them:
Over and over again I hear people telling me about the book they are going to write, the savings account they are about to open, the business they are going to start, or the charity they are planning to help. But, in many instances, these plans and dreams keep getting put off until "the conditions are right." One of the most powerful messages I can share with you, one that I'm absolutely certain of, is this: In almost all cases, the conditions you are waiting for will not be significantly different next week or next year. Don't worry that the conditions have to be perfect. The truth is, you are still going to have to take the first step! If you take it now,
instead of later, you'll be many steps closer to your dreams by
this time next year.

My only word of caution is to be sure to get permission before
offering your help. Be gentle and patient. Not everyone wants
or is ready for help. And that's okay. Don't take it personally.
Everyone is at a different place in their life.

Consider the amount of mental and emotional energy expended
in commiseration. It's a lot. This is energy that could be spent in creative ideas or quiet reflection. This is energy that might be used to solve a problem, implement an idea or market a product. This energy is the source of your abundance. It's yours, and it's free. When you make the decision to stop commiserating, you free up this energy--instantly. New thoughts begin to emerge; new, exciting ideas rise to the surface.

5-0 out of 5 stars Early book by author, but perhaps his best
If Richard Carlson writes something, I'm going to make it a point
to read it . . . His DON'T SWEAT THE SMALL STUFF is one of
my all-time favorite books, and I also learned from what followed
this effort (DON'T SWEAT THE SMALL STUFF AT WORK, DON'T
SWEAT THE SMALL STUFF FOR MEN and WHAT ABOUT THE BIG
STUFF?).

I had not previously read one of his earlier efforts, DON'T WORRY,
MAKE MONEY, so when a friend asked me if I wanted to borrow
it, I said "yes" with great enthusiasm . . . and I'm glad that I
did . . . this well might be the best book he ever wrote, but then
again, I find myself thinking that after finishing whatever he
has written.

DON'T WORRY is much more than about how to make money . . . its
subtitle perhaps says it all: SPIRITUAL WAYS TO CREATE
ABUNDANCE AND MORE FUN IN YOUR LIFE . . . I got soooo
many fine ideas here, ranging from dealing with stress caused
by my finances to marketing myself professionally--and a whole
lot in-between.

You may not become a millionaire after reading DON'T WORRY;
however , you'll get a lot of practical ways as to what you need
to do to take the first step.

There were many worthwhile passages; among them:
Over and over again I hear people telling me about the book they are
going to write, the savings account they are about to open, the
business they are going to start, or the charity they are planning to
help. But, in many instances, these plans and dreams keep
getting put off until "the conditions are right." One of the most
powerful messages I can share with you, one that I'm absolutely
certain of, is this: In almost all cases, the conditions you are
waiting for will not be significantly different next week or next
year. Don't worry that the conditions have to be perfect. The truth
is, you are still going to have to take the first step! If you take it now,
instead of later, you'll be many steps closer to your dreams by
this time next year.

My only word of caution is to be sure to get permission before
offering your help. Be gentle and patient. Not everyone wants
or is ready for help. And that's okay. Don't take it personally.
Everyone is at a different place in their life.

Consider the amount of mental and emotional energy expended
in commiseration. It's a lot. This is energy that could be spent in
creative ideas or quiet reflection. This is energy that might be used
to solve a problem, implement an idea or market a product. This energy
is the source of your abundance. It's yours, and it's free. When you
make the decision to stop commiserating, you free up this
energy--instantly. New thoughts begin to emerge; new, exciting
ideas rise to the surface.

5-0 out of 5 stars Opened up my eyes!
I used to think that the only way to make more money was to work longer, later and more. I spent all the time at work, worked o.t. and even worked a second job to supplement my income. What I acomplished was to burn myself out!

I also fell into the trap of the more I made, the more I spent. I was on a treadmil, going nowhere.

This excellent book by Dr. Carlson will have you working less and enjoying it more. You will learn to delay gratification, live within your means, sock away money for emergencies and most importantly, spend more quality time with your family and loved ones. ... Read more


145. How to Supervise People : Techniques for Getting Results through Others
by DONALD LADEW
list price: $12.00
our price: $9.60
(price subject to change: see help)
Asin: 0375406050
Catlog: Book (1999-03-23)
Publisher: Random House Audio
Sales Rank: 665014
Average Customer Review: 3.5 out of 5 stars
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Book Description

How to Supervise People is a step-by-step guide that teaches the proven secrets of inspiring others to perform with pride...of delegating effectively and watching productivity climb.You'll learn how to empower your team members and staff to take ownership of their jobs and work better with one another. This friendly interactive format is ideal for team or individual use. ... Read more

Reviews (2)

4-0 out of 5 stars A Good Read!
Donald P. Ladew's book is exactly the sort of manual that all supervisors should have. While the ideas are not generally new, they are effective. The book concisely presents many tools for supervisors. You don't need to sort through jargon - just turn to the thorough, step-by-step lists and scan them for quick reference. The simple and easy-to-follow techniques provide all of a supervisor's essential tools. Experienced supervisors can use this book to refine their skills and improve any weak areas, while neophytes can use it to supplement their knowledge as they gain experience. We at getAbstract recommend this book to supervisors at all levels and to employees hoping to be promoted to supervisory roles. If you keep this straightforward guide in your top desk drawer and refer to it regularly, you can sound like an expert anytime.

3-0 out of 5 stars The sixty-minute Supervisor
The edition of this book that I read is part of the 'Sixty -Minute Training Series' published by the National Press Publications, a division of the Rockhurst College Continuing Education Center, Inc.It's the type of book that is handed out at two-day training seminars for new supervisors, i.e. heavy on bulleted lists and self-assessment quizzes, and somewhat light on content.

What does it mean to be a supervisor at a large to medium-size corporation, trapped as we are between the rock of upper management and the hard place inhabited by the people we are supposed to supervise?For one thing, it means we don't get much respect.Here is a direct quotation from the feedback section of my company's March newsletter:

"I see little contribution to our company's success when it comes to any employee in a supervisory/area leader role!"

Supervisors also don't get very much training (my company is a refreshing exception to this rule-although I'm not sure it helped in my case). Many of us come up through the technical ranks without a clue as to how to manage people instead of computers or warehouse stock or company finances.Therefore books like "How to Supervise People" can play an important role.This particular book, written by Donald P. Ladew, has valuable (although terse) guidelines in areas such as demonstrating leadership, handling people, team-building, and communication.At the beginning of each chapter, the author tells us what we're going to learn.Then the bullets and summaries come flying at us.We are given a brief pause to write up a plan, or reflect on the qualities of a supervisor we admire, or take a self-assessment quiz.The chapter then ends with yet another summary of what we should have learned.Biff.Bam.Boom. The End---an example of what the back cover calls an 'interactive format'.

I think books like "How to Supervise People" are particularly valuable for a quick review when I'm trying to solve a stressful, possibly long-term problem.It gives me a chance to organize my thoughts, come up with a plan to achieve a positive outcome (instead of giving in to my natural tendency to strangle the person who is causing the problem), and reflect on what I'm really trying to accomplish. Here is a list of the basic qualities that this book feels a supervisor should possess.I think it's a good one:

"1. Be an advocate for the people who report to you. 2. Be fair without playing favorites or being a 'pal.' 3. Create an environment where work can be accomplished. 4. Provide stability during times of change. 5. You must have courage."

Maybe I should post the above list on the wall of my cubicle, for those times when someone else claims that we supervisors make "little contribution"! ... Read more


146. Titan : The Life of John D. Rockefeller, Sr. (Cassette/Abridged)
by RON CHERNOW
list price: $25.95
our price: $17.65
(price subject to change: see help)
Asin: 0375402802
Catlog: Book (1998-05-12)
Publisher: Random House Audio
Sales Rank: 314175
Average Customer Review: 4.51 out of 5 stars
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Amazon.com

The patrician accent of George Plimpton (author of Truman Capote and The X Factor), with its edge of aristocracy and money, is perfectly suited for telling the rags-to-riches story of America's most famous businessman and philanthropist. Indeed, Plimpton seems to positively relish the superlatives that describe the life of John D. Rockefeller, who was far and away one of the most calculating, secretive, competitive, merciless, and talented figures ever to dominate the free market. Showing, early on, his keen attachment to hard work and keeping accounts, Rockefeller started out as an accountant in Cleveland. From there he went into the produce business, and then on to oil. By the time he was 31, he was the most powerful oil refinery owner in the world. His strategies for suppressing competition and controlling all aspects of the oil business while still paying attention to the smallest details make for dramatic listening in this well-documented and accessible narrative. Plimpton recounts how Rockefeller was the ultimate clutch player, calm in the face of adversity, a manager who was constantly searching for talented people and another way to grow Standard Oil into a megalithic modern corporation. Ultimately his rapacious business practices would make him head of the most powerful monopoly in America and the richest man in the world. Plimpton's engrossing reading of Titan brings out the human side of Rockefeller, a man of contradictions who was greedy yet giving, a capitalist villain and a do-gooder. A teetotalling Baptist, he began giving to charity when he was earning just a few dollars a week. As his wealth grew, so too his financial gifts. In the end, Rockefeller's philanthropic acts rivaled the precedents he set as a businessman. The oil baron died just short of his last goal--to reach the age of 100--but the indelible imprint he made on America's financial landscape will live on into the 21st century. (Running time: six hours, four cassettes) --A.E.D. ... Read more

Reviews (117)

5-0 out of 5 stars The parallels to Gates and MSFT are an interesting subtext
I am in awe of Ron Chernow for writing a long and thorough biography that I absolutely could not put down. Rarely have I finished such a long book in such a short period of time. Chernow manages to show how complex Rockefeller's personality and motives, were, and he helps us to avoid the all-too-easy cliches about the rich and powerful. Yet while revealing the complexity, he is never boring, didactic, or long-winded.

I found it interesting to compare Rockefeller and Standard Oil to Bill Gates and Microsoft. Both men are powerful, rich, misunderstood, certain that their actions are ethical and good for their country and the economy, and dedicated to helping those who are less fortunate. Both men vow(ed) to give away most of their fortune. Both have been attacked by their own government, and villified in the press. Both dominate media coverage of business. And, like Rockefeller, Gates is a brilliant strategist who defies easy cliches and shallow descriptions. You can see goodness in either man, and you can also see evil. The beauty of Chernow's biography is that he allows us to see both sides of Rockefeller, without ever landing on either side himself.

Regardless of my thoughts on the parallels, I highly recommend this bio. Four friends are receiving it as their Christmas gift from me.

3-0 out of 5 stars The Two Sides of Titan
Like its hero, Titan: The Life of John D. Rockefeller has two sides. At times the almost novelesque book is insufferable. The text is dense and dizzying, making anyone who is not an economist feel incompetent and mind-boggled. At certain points, I needed to reread a sentence maybe two or three times because I either did not understand economic principle being displayed or because of my sheer lack of interest. When I was almost ready to quit with the constant analysis of the oil industry and Rockefeller's economic strategy, Chernow brought out the more personal side of the book, delving into Rockefeller's private life using uncommon and interesting anecdotes. It is quite obvious that Rockefeller's religious beliefs and family history greatly contributed to his transformation into the titan that will forever be remembered in American history. Chernow both proved my preconceived notions of the frugal and hard businessman that Rockefeller seemed to be and then surprised me, revealing the kinder, more spiritual Rockefeller who is oddly likable. I both loved and hated him. Like Chernow states, "what makes him so problematic- and why he continues to inspire such ambivalent reactions- is that his good side was every bit as good as his bad side was bad. Seldom has history produced such a contradictory figure. We are almost forced to posit, in helpless confusion, at least two Rockefellers: the good, religious man and the renegade businessman, driven by baser motives." So like its protagonist, Titan has two sides, its solid factual analysis of Rockefeller's business that perhaps only an economist could enjoy, and its warm-hearted account of Rockefeller's unexpected traits, which is far more appealing.

3-0 out of 5 stars Strong intoduction, bland filler
This book starts out strong, describing in rich detail the rise of one of America's wealthiest men. Very interesting. However, I had to engage in a type of self-coercion to pick the book up after about 100 pages. I hate to call it "filler," but I have to call a spade a spade.

4-0 out of 5 stars Story of an American Icon
In the biography of John D. Rockefeller Sr., Ron Chernow exposes the man behind the myth. Chernow shows both Rockefeller's ruthless nature and his religous beliefs. Even though the book at points was long wordy and long I still found it to be enjoyable. This book does give you a really broad insite to his business pratices and the history of the Standard Oil Company.

5-0 out of 5 stars Five solid stars, THE book on J.D. Rockefeller Sr.
The other reviews have basically said it for me: this is the definitive book on the founder of Standard Oil. While most biographies of Rockefeller Sr. have been either suspiciously laudatory or equally dubiously contemptuous, Chernow takes the middle ground. Ultimately, Chernow seems to fall more on the side of liking Rockefeller, and employs the somewhat cliche perspective that could fairly be called "modern contextualist"- from which Rockefeller is not much more than a product of his times. However, the slight overuse of this particular biographical "voice," if you will, is but one element of what is really a monumental biography of a fascinating person. Chernow is a very readable biographer who evidently has a deep understanding of American business. (Chernow also wrote "The House of Morgan" - an account of the development of the various offshoots of J.P. Morgan's banking empire which, although very good, lacks Titan's intense focus and analysis.) I heartily recommend Titan. ... Read more


147. Joy At Work: A Revolutionary Aproach To Fun On The Job
by Dennis W. Bakke
list price: $26.00
our price: $17.68
(price subject to change: see help)
Asin: 0976268612
Catlog: Book (2005-03-30)
Publisher: PVG
Sales Rank: 89743
Average Customer Review: 4.5 out of 5 stars
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Amazon.com

Dennis Bakke was co-founder and eventually CEO of AES, a large energy company which grew to over $8 billion in annual revenue and over 40,000 employees. Bakke's Joy at Work is in part, a CEO memoir, as it chronicles AES's growth, complete with anecdotes about boardroom confrontations, employee relations, and new openings of production facilities. Joy at Work goes beyond the standard business tale, though: Bakke believes in moral values as ends in themselves, as opposed to means towards the end of greater financial return, and he's not afraid to say it.

A number of authors in recent years have made the case that companies which embody humanistic values, and which nurture uplifting cultures, come to house happier, more productive employees. "Values" should be embraced, the argument goes, because they lead to better business results. Bakke shuns such thinking. He wants "values" for values' sake--because he believes they are an integral part of the human experience, and one that daily work should incorporate. He argues that financial return is only one good alongside others. As Bakke writes at one point in Joy at Work: "Why should enriching shareholders be more important than producing quality products and selling them to customers at fair prices?"

Readers who start off sympathetic to Bakke's worldview will likely enjoy Bakke's book. "Joy at Work" is situated perfectly within values-led business literature, alongside books like Howard Schultz’s Pour Your Heart Into It, the Body Shop's Anita Roddick (Take It Personally) and Ben & Jerry's Double Dip, by the ice-cream guys. Joy at Work provokes questions and warrants a read, if, for no reason other than its impressive string of blurbs from friends of the author: Everyone from President Bill Clinton to Seattle Seahawks coach Mike Holmgren vouches for Bakke and his gospel. --Peter Han ... Read more

Reviews (8)

2-0 out of 5 stars More sparkle than substance
As a career coach and consultant, I naturally gravitated toward a book with the title Joy at Work. The subtitle promised an "approach" to "fun on the job."

However, the book gets only two stars because the title appears misleading. Joy at Work is not about how *you* the indvidual can have fun -- it's more of a memoir. You'll even find family photos in the middle of the book!

What makes Bakke'sAES unique are values, premised on a core concept: Workers feel happier when they have more control over their environment. When they have control, they take ownership, so you need fewer supervisors. Workers have fun *and* the company gets profitable.

Frankly, some of Bakke's ideas aren't unique. Why have sick leave? Just let workers stay home when they're sick. Well, at least one large software company has had this policy for years, according to an acquaintance who worked there.And the notion of empowering workers has a familiar ring, too.

Are workers really happy? Does a CEO really know? When Bakke argues for a leaner workplace (which I agree *is* more fun), he sounds remarkably like Jack Welch.

On page 156, Bakke questions why shareholder values should drive the firm. Why not focus on employees, he seems to be asking.But on page 210, Bakke wishes he'd sought more equity than debt, selling more shares more frequently.Maybe I'm missing something, but investors will be more likely to buy stock if the company focuses on making them, the shareholders, richer.

So bottomline, this book won't help an ordinary person who's perched on the corporate ladder. You have to be a CEO(with a supporting Board and staff) to implement these values that presumably bring "joy."A manager could create only temporary, smaller-scale changes.

My biggest criticism: Books today are judged by their cover.Nothing on the book's jacket gives a hint that Bakke operates from a system of strong religious values, which he mentions in the text from time to time.The Postscript (pages 246-277 -- 10% of the book) has been titled "The Master's Joy." It is certainly appropriate for an author to present his religious views and values -- but please tell the reader up front, before we buy a copy or even check one out of a library.

Actually we get some clues if we read the 9 endorsements on the back cover, an eclectic mix of individuals ranging from Bill Clinton to a football coach to a US Senator.Inside the book are 15 more endorsements, from a church pastor, Chuck Colson of prison ministries, and an NFL quarterback.Only one of the 24 endorsements seems to be from a woman: the androgynously named Lynn Sharp Paine.

Appendix A provides a "Case Study" which is really a timeline, presented honestly. Of special note: AES's initial offering price was $19.25 in 1991. The stock hit an all-time high of $70.62 in October 2000 and then plummeted to $5 a share in February 2002. In June 2002 Bakke retired from the company.It would be interesting to hear how these trends would be discussed in a top MBA classroom.

2-0 out of 5 stars Dull and Dry with Few Insights
I've read the other positive reviews here on this work, and I must respectfully disagree.I purchased this volume with great expectations, and was sadly disappointed. Perhaps the main reason for my negative response is that this title came across to me as a Christian-oriented guide to management.For me, the best part of the book was the short postscript at the end.It was the only portion that was clearly faith-based.

Bakke here offers some insights that may be helpful to leaders in secular management, but individuals wanting a specifically Christian perspective should look elsewhere.

5-0 out of 5 stars Revolutionary.Refreshing.Real.
I regard most new books aimed at business leaders as recycled drivel.But Bakke's work stands out, and it could indeed be the seedling for a revolution in business culture, particularly in light of recent spectacular corporate failures.

Revolutionary: Early in the book, Bakke backs up and offers a brief history of the Industrial Revolution and its impact on current corporate structures - hierarchy, hourly wages, corporate specialists (i.e. accounting, purchasing, contracting), policy manuals, centralized decision-making, etc.Then he explains how these forces have removed personal initiative, measured risk-taking and a sense of contribution from workers, thus removing "joy" from the workplace.He replaces it with genuine respect for all workers, allowance for mistakes, and giving everyone an opportunity to make key decisions that can impact the whole company.He argues AGAINST the fundamental belief that return on shareholder value is the primary goal of a corporation.

Refreshing: Bakke makes the case for values over profits - even if adherence to corporate values means missed opportunities or forgone profits.In the post Enron/Tyco/WorldCom era, there has been renewed emphasis on values.But Bakke provides lengthy examples of how to identify, proclaim, teach and maintain on-going conversations about a company's values.He does away with the concept of our work life being differentiated from the rest of our life - if most people's goal in life is to "make a positive contribution in the world," the workplace should provide an opportunity for such goals.

Real:Unlike many academics that dream up such ideals in a vacuum, Bakke's lab for developing these revolutionary concepts is a global energy company with 40,000 employees, over $8 billion in revenues and operations in 31 countries (read, "cultures!"), where he served as co-founder and CEO.He is candid about how difficult and stressful it was to put these ideas into action, struggles with his board, and mistakes made along the way by himself and others he empowered.He provides actual excerpts from communications with employees, shareholders and clients.And in a helpful appendix, he differentiates between "a conventional approach" and "the joy at work approach" to dealing with compensation, auditing, employees, boards and other issues that leaders must address daily.

5-0 out of 5 stars I'd Like to Work for/with Him
Back more years ago than I can count on all my fingers and toes I remember an organizational theory teacher saying that the Roman Catholic church was easily the most successful organization of all time. One of the mail reasons, he said, was that the Catholic Church essentially had three layers in its chain of command: priest, bishop, pope.

At the time I was working for a computer company as an engineer and had eleven layers in the chain of command just to get out ot the plant I was in, and who knos how many more to get to the president. This one of those computer companies that completely missed the PC revolution and is now still alive but pretty sickly.

What attracted me to this book was reading a page where Mr. Bakke said that the corporation he founded had a three layer chain of command. I then went on to read of his concept of management of a company. He believes in empowering the worker to a greater extent than anyone I've read before.

In this book he presents a workplace vision that he apparently carried out in the formation of a quite large company. I am left with the feeling, however, that the company became a reflection of Mr. Bakke rather than the principles that he describes in the book. As I look at the AES web site now, I see words like "Focus on Performance" and little mention of Mr. Bakke, apparently he is not even a director. Certainly the structure of the company as he founded it would make it a joy to work there. I wonder if it still is.

This book is very interesting to read. It's more attuned to the individual starting or running a company than to the person working eleven or fifteen layers down.

5-0 out of 5 stars Should be called "Joy at Life"
It is interesting how finding Joy at Work results in finding Joy in Life.A very inspiring book which make one realize that not matter what their station is within an organization, that one person can make a difference.Bakke's principles are my guiding light in finding "Joy at Work" ... Read more


148. Matthew Kelly Live
by Matthew Kelly
list price: $15.00
our price: $10.20
(price subject to change: see help)
Asin: 1929266030
Catlog: Book (1999-12-15)
Publisher: Beacon Publishing
Sales Rank: 228969
Average Customer Review: 4 out of 5 stars
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Book Description

Since late 1993, more than one million people have attended Matthew Kellys talks, seminars, and retreats in forty-six countries around the world.With his keen sense of humor and heart-warming charm, Kelly seems to effortlessly elevate and energize people to pursue the highest values of the human spirit.

Matthew Kelly Live is a collection of two talks recorded in Cincinnati, Ohiothe first in October of 1998 entitled, Leadership, Success, Christianity, and the Future, and the second in September of 1999 entitled, What Are You Doing?

From amidst an age inordinately preoccupied with doing and having, Kellys message rings out with a truth that is unmistakably attractive and challenging"What you become is infinitely more important than what you do, or what you have."Words cannot describe the enormity of this young mans gift.His ability to articulate matters of the soul is nothing short of a phenomenon.

Time is Matthew Kellys best friend.His message is both timely and timeless.His example is inspiring and necessary.His passion for life is assuring and challenging.Now just 2 years old, it is certain that he will continue to be, with increasing influence, one of the most sought-after and endearing Christian voices of our time.

"Hearing Matthew Kelly speak changed my life," is a compliment often paid to this young man.We hope these tapes offer you a life-changing perspective. ... Read more

Reviews (4)

1-0 out of 5 stars No connection
Did not feel that it was deep- did not give enough of himself

5-0 out of 5 stars A TRULY Life Altering Message
Of all of the inspiring tapes I have listened to and books I have read this one is simply the best! I have lent my copy to both my mother and mother-in-law and they both said the same thing Matthew Kelly's message is fabulous. I intend to give copies of this to as many people as I can, especially young people, they really need to hear this encouraging message. This is one set of tapes you will NEVER regret purchasing. You may regret not purchasing several copies though.

5-0 out of 5 stars Changing my life...
The Book ,Rhythm of Life, dramatically changed mine for the better.
This book lead me to find deep questions in my soul and where to get some anwsers.
I can only thank god I bought this
book,andI hope you love it as much as I do.
Five stars .....

5-0 out of 5 stars Matthew Kelly Live
This is one of those wonderful audio tapes that you just get lost in. Matthew Kelly speaks in terms you can relate to and understand from the depths of your heart. His thoughts and stories give you the confidence to take charge of your existence! Life is about believing in the best, being true to yourself, being true to those around you and, above all, walking the Christian path in your everyday life. Spreading that same confidence and joy to others.

Once you listen to the audio, listen again. And again. Each time you pop it into your tape player you will find more and more that you can relate to, be thankful for and aspire to improve on.

As with all of Matthew Kelly's works, its truly FOOD FOR THE SOUL. I highly recommend it!!! ... Read more


149. Generosity Factor (TM), The
by Ken Blanchard, S. Truett Cathy
list price: $19.99
our price: $19.99
(price subject to change: see help)
Asin: 0310247977
Catlog: Book (2002-08-01)
Publisher: Zondervan
Sales Rank: 537514
Average Customer Review: 5.0 out of 5 stars
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Book Description

In the tradition of the mega-bestseller, The One Minute Manager, author Ken Blanchard and fast-food entrepreneur S. Truett Cathy (Chick-fil-A) create a parable that demonstrates the virtues of generosity, in contrast to selfishness and greed.Read by Fred Stella. ... Read more

Reviews (6)

5-0 out of 5 stars The Path to Contentment, Fulfillment and Social Change
"The Generosity Factor" may be the best of Ken Blanchard's many fine teaching novels. Through the use of an appealing story, Blanchard and Cathy challenge their readers to leave behind the capitalistic corporate model of materialism, that encourages greed and hording. Their recommended alternative is not a socialistic governmental model of regulation, redistribution and dependence, but the Biblical stewardship pathway of earning, giving and empowering. This encompasses more than treasure but includes time, talent, and touch. The authors refer to this as "The Generosity Factor" and they see it as the path to contentment, fulfillment and positive social change.

For this work Blanchard seems to raise his writing skills as a novelist. His characters are still stereotypical and his ending idyllic (which he admits) but there is a better dialogue flow between the personalities. The values of "The Generosity Factor" so counters our current cultural flow that they can't be ignored and their promise of a greater way of life dare us to embrace them. This book is good for the soul. I'm planning to order a case of these books to give away to others!

5-0 out of 5 stars The Generosity Factor
This is a book you can read in one to two hours, but what great wisdom you will get from it.So many times when we think of giving, we only think of giving money.Many people do not have a lot of money to give, but we all have some we can give.We forget there are other things we can give that cost us nothing- in their book they tell us there are four things we can give -Time, Talent, Treasure, Touch.

Each of us have some of these things we can give.So many times it is the little things that mean so much - a hug, a card or a phone call.

We live in a world where we are taught everything is about me.It's great to read books like this that say it's not about me.It's about adding some sunshine into others lives, about lending a helping hand when someone is down and out.Thank you Ken Blanchard and S. Truett Cathy for this wonderful story of how we can each be happier by helping others.
Jeanetta Bearden Pollard author of "Mrs. Claus Shares Stories From the Heart."

5-0 out of 5 stars Very nice book
Once again the motivational writer Ken Blanchard proved that he can motivate people very much. This time he chose to talk about GENEROSITY through three characters : a driver, a broker and an executive which is our morale story from this wonderful book.
The excecutive advices the Broker that "there are actually four things one can give and in my mind they are all of equal significance = Time,Talent,Treasure and Touch". And then he makes it easier for the Broker by deciding to demonstrate an example of each mentioned above.
Reading this book you'll get the opportunity to meet some of the nicest human beings on earth. Don't miss out...it will only take you about 1 and a half hours to read it all and a lifetime to live by what you're gonna learn inside this remarkable book.

5-0 out of 5 stars Thought i was through my phase on this sort of book
A fable, a modern fiction, a true story - who cares.....the real story is about you and what you can do.

Great wrap at the end. And if you can get past any nervousness you may have (like me) on the subject of unconditional faith then it's well worth reading and passing on - inspiring sounds too corny a word nowadays for what is, actually, an old fashioned book - but i've taken the day off to read it again so it must have hit me good.
Thank you Ken and Truett - i will try, hard, you have reached me.
XX

5-0 out of 5 stars A well-written book and very challenging to all of us
I loved reading the real-life stories of people who "made it" and then gave something back.It made me want to help people no matter what station in life I'm at.The desire to give it all - all the time comes from knowing who we are and there's an awareness deep inside that just spills over.It makes us view the world as an opportunity to care, not just a place to get mine.I think a lot of executives are missing this ingredient in their lives and this book would be of great assistance. ... Read more


150. NLP : The New Technology of Achievement/Cassettes
list price: $16.00
our price: $10.88
(price subject to change: see help)
Asin: 0671796380
Catlog: Book (1993-06-01)
Publisher: Simon & Schuster Audio / Nightingale-Con
Sales Rank: 106986
Average Customer Review: 4.52 out of 5 stars
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Book Description

TRAIN YOUR MIND TO WORK FOR YOU!

The world's foremost producer of personal development and motivational audio programs now introduces the most powerful mind technology for self-change developed in the last twenty years.

Anthony Robbins has called it "an incredibly powerful tool." Time magazine described it as "an all-purpose self-improvement program and technology." Now you can learn the powerful secrets of Neuro-Linguistic Programming, or NLP, a practical, scientifically tested method of changing the way you think and behave faster and more easily than ever before.

With NLP training you can take total control of your mind/body machine to:

* Wipe out irrational fears
* Gain lasting self-esteem almost instantly
* Change lifelong habits
* Relieve inner conflicts
* Learn techniques for self-motivation

A groundbreaking audio program that will rid your mind of unwanted obstacles to success, NLP: The New Technology of Achievement gives you the tools you need to improve your performance in every area of your life. ... Read more

Reviews (29)

5-0 out of 5 stars Great book
For the last 12 or 15 years I have been a keen reader of Self-help, self improvement books, ranging from Selfhypnosis, creative visualization and meditation. This one is far the best I have ever read. After the short introduction, the rest of the book takes you through the basics of NLP. Each chapter is covered by excercises that with their implementation convinces even the sceptic, that NLP truely is the New Technology of Achievement. It's not just a book to be read, but a book to be experienced. The impact of the excercises will fast benefit in all aspects of ones life. Dont just read it, TRY IT.

4-0 out of 5 stars Never mind that last guy the book is good
First let me make a statement about the last reviewers objections. First, hey nobody in NLP claims that this stuff is all air-tight and scientific. "The map is not the territory." This is one way of saying BS is fine if its a useful model. Second, this is not a re-hash of the tremendous book Psycho-Cybernetics in which Maltz has us spend 30 days a night visualizing ourselves with all the behaviors, emotions, and achievments we wish we would have in order to supply a new self-image to our instinctive "success mechanism". (Of course there are many other very interesting ideas and recommendations in that book.) The exercises in this book has us make movies or pictures in our mind, experiment with shifting parameters (submodalities) like size, color, brightness, speed, and border to alter our way we feel about things. As another example it has us rapidly blend pictures from a cue condition to a desired self image (swish pattern). Now I must mention that the Review Synopsis above doesnt seem to describe this book at all to me. Business mettings? Maybe a little. Mostly this book is a self-help book for people who are not really sick in the head but would like to improve their motivation, goal reaching, control over their emotions, persuasiveness, and self-image. The last reviewers objection that there is a lot of mumbo jumbo is a good point. It turns me a little off too... but you can also make the same point about other great self-help books like Psycho-Cybernetics or Think and Grow Rich which believe that there is mystical knowledge floating around in space waiting to be picked up by a tuned-in unconscious mind. Just skip the obvious nonsense. If that kind of BS really bothers you, then you can read Tony Robbins, but on the other hand this book I think is better organized and more fun than his.

5-0 out of 5 stars Great NLP program. Possibly the best
This program by NLP Comprehensive is one of the very best programs on how to use NLP effectively and achieve rapid change.
I ordered this first as an audio tape program from Nightingale-Conant and then bought the print version.

Each tape/chapter is like having your own individual coach and and builds on the previous information.

My daughter used one of the techniques to improve her ability in the classroom and as a cheerleader. My son was struggling to make the footbal team until he used these methods. My wife and I have used them in our professions and they have made a significant difference.

I also recommend the tape program NLP Mastery by Charles Faulkner which is also available here at Amazon.

Many NLP books and tapes are hard to follow. Faulkner et all make learning these techniques easy for anybody even high school cheerleaders and football players.

5-0 out of 5 stars A complete course on NLP from real experts!
If you were to buy only one book on NLP then NLP: The New Technology of Achievement should be that one book. The book is 12 chapters and 350 pages. It includes a 21 day Unlimited Achievement program.

Although edited by Steve Andreas and Charles Faulkner, this program features the full NLP Comprehensive team of Falkner, Kelley Gerling, Gerry Schmidt, Tim Hallbom, Suzi Smith, and Robert McDonald.

You will learn what NLP is and why iti s so effective in getting results quickly. You will learn how to get motivated. You will learn a accelerated process to uncover your mission and you will learn a 4 step goal achievement process to achieve your goals.

You will learn how to build more satisfying, rewarding relationships and how to develop powerful persuasion strategies.
Tim Hallbom and Suzi Smith show you how to overcome fears and phobias in minutes and build self confidence.

Robert McDonald shares a special NLP skill to create self
esteem while Charles Faulkner shows you how to develop and maintain a positive mental attitude with special NLP techniques and how to build pervasive attitudes and create new possibilites that are the keys to peak performance.

This book is excellent and will help you achieve allof your goals.

5-0 out of 5 stars A balanced and refined book
I bought this book wanting an introduction to NLP and I received more than I asked for. Not only is it an excellent introduction to the history and concepts of NLP, but it is filled with excercises. You can get as hands-on as you want to with this book, choosing only to read it or to do the excercises once or many times. In fact, for true NLPers I'm sure these excercises become second nature. Also, I feel that the authors have done a lot of experimenting with each technique and have done a good job diluting what works. What is refreshing to me is that some religions use some of these techniques and NLP separates their techniques from religion. In fact, you can go ahead and apply it to whatever you're doing. This book has inspired me to make some changes in my life and has gotten me interested again in things that had become dormant. ... Read more


151. Customers for Life : How to Turn That One-Time Buyer into a Lifetime Customer
list price: $16.99
our price: $11.55
(price subject to change: see help)
Asin: 0553470272
Catlog: Book (1991-10-01)
Publisher: Random House Audio
Sales Rank: 350338
Average Customer Review: 4.65 out of 5 stars
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Book Description

The art of developing the long-term customerrelationships that are the lifeblood of everysuccessful enterprise.
"Sewell's fundamentals are toan entrepreneur what the three R's are to ateacher...required reading." -- Harvey Mackay,author of Swim with the Sharks
... Read more

Reviews (20)

4-0 out of 5 stars Customer for Life
Summary:

We live in a customer economy. Customers control the way of doing business. It is necessary for the company to put customer¡¦s need at the core. This book provides many practical tactics to turn what customer needs into actions.

Structurally, this book can be divided into three aspects: customer, employees and physical environment. And in each aspect, author will introduce some interesting tactics. For customer aspect, Carl suggests that company should ask customer their preference instead of just assuming what customer like. For employees aspect, Carl realizes that ¡§if you want your employees to be polite to your customer, you have to be polite to your employees¡¨. For physical environment aspect, Carl thinks that ¡§every impression is important¡¨, therefore all physical environment even a restroom should be treated well.

Comment:

Advantages:

Although minor, still need to care

For a student, this book really gives us many practical way of doing business as well as the proper manner when dealing with customers.
One of the insight that this book bring to me is ¡§although minor, still need to care¡¨. Customer will not very appreciate if company does all thing right, since customer think it is company¡¦s responsibility to do so. Also, customer will dissatisfy if company does not do well in a minor aspect such as toilet because customer will afraid how a company treat customer good if they cannot treat toilet well. Overall speaking, this book can give reader understand this concept.

Linkage between customer, employees and physical environment

After reading the whole book, I understand more about the relationship of customer, employees and physical environment. Employees and physical environment are two vital elements which are influence customers directly. Therefore, if company want to retain and satisfy customers, it is critical for them to put effort the aspects of employees and physical environment.

Disadvantage:

Some ideas may not be applied in other industries

Since the author run the business of car dealers, the content inevitable focus on car dealer. This may reduce the attractiveness of this book since some of the tactics cannot apply to other industry.

5-0 out of 5 stars Customer for Life means business for life
If you want to keep your customers and bring in new ones this is the book for you. Carl not only knows that customers are the life blood of a business but how the employees are a key to it. If you want your dealership (or any business) running at top speed, this is the book to read. I highly recommend it to my dealership clients.

5-0 out of 5 stars A must read if you want to get better!
I manage a car dealership, and our management team is going to have every employee in the dealership read the book and report on what they learned. It will change their thinking, just like it changed our thinking. It will change yours too. We MUST look at every transaction as a piece to a bigger picture puzzle, and this book reminds us of the the "how's" and "why's."

PS. Even if you are not in the "car business", this book will change the way you think about interacting with people. Simply put, it makes you want to give 110% in everything you do.

5-0 out of 5 stars Customers for Life
If you just take a portion of what Carl Sewell has done to build his business and implement it into your business, you will see amazing positive results! This book is required reading for my employees!

4-0 out of 5 stars Customer for life
Summary:

We live in a customer economy. Customers control the way of doing business. It is necessary for the company to put customer¡¦s need at the core. This book provides many practical tactics to turn what customer needs into actions.

Structurally, this book can be divided into three aspects: customer, employees and physical environment. And in each aspect, author will introduce some interesting tactics. For customer aspect, Carl suggests that company should ask customer their preference instead of just assuming what customer like. For employees aspect, Carl realizes that ¡§if you want your employees to be polite to your customer, you have to be polite to your employees¡¨. For physical environment aspect, Carl thinks that ¡§every impression is important¡¨, therefore all physical environment even a restroom should be treated well.

Comment:

Advantages:

Although minor, still need to care

For a student, this book really gives us many practical way of doing business as well as the proper manner when dealing with customers.
One of the insight that this book bring to me is ¡§although minor, still need to care¡¨. Customer will not very appreciate if company does all thing right, since customer think it is company¡¦s responsibility to do so. Also, customer will dissatisfy if company does not do well in a minor aspect such as toilet because customer will afraid how a company treat customer good if they cannot treat toilet well. Overall speaking, this book can give reader understand this concept.

Linkage between customer, employees and physical environment

After reading the whole book, I understand more about the relationship of customer, employees and physical environment. Employees and physical environment are two vital elements which are influence customers directly. Therefore, if company want to retain and satisfy customers, it is critical for them to put effort the aspects of employees and physical environment.

Disadvantage:

Some ideas may not be applied in other industries

Since the author run the business of car dealers, the content inevitable focus on car dealer. This may reduce the attractiveness of this book since some of the tactics cannot apply to other industry. ... Read more


152. Be Heard Now!: How to Speak Naturally and Powerfully in Front of Any Audience
by Lee Glickstein
list price: $18.95
our price: $12.89
(price subject to change: see help)
Asin: 1564556409
Catlog: Book (1998-10-01)
Publisher: Sounds True
Sales Rank: 261028
Average Customer Review: 4.36 out of 5 stars
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Book Description

Be Heard Now! Lee Glickstein

Teaches you the same powerful skills Lee Glickstein has used to transform thousands of ordinary people into confident, effective public speakers.Includes a complete exercise for creating your own compelling talk. ... Read more

Reviews (11)

5-0 out of 5 stars Becoming a Great Speaker
I have been speaking professionally for 3 years. Prior to that, I spent years speaking in Toastmasters and other non-paid forums. I have read numerous books on public speaking, but by far my favorite is Lee Glickstein's Be Heard Now! The tape complement's the book very well.

Once you get beyond the nuts and bolts of public speaking, you are ready for learning the art of this craft. Lee Glickstein takes you to there. Although there are a few nuts and bolts (he gives what I think is the best formula for structuring a speech, especially how to make your opening remarks), most of the book goes to the subtleties of great speaking-building rapport with your audience. He also makes the profound observation that rapport comes more in the silence between spoken words than the words themselves. You can read the connection in the eyes of your audience. Lee Glickstein shows you how. Finally, he talks about the concept of "Speaking Circles" - similar to Toastmasters in some ways but with an even more of a supportive slant.

This book and tape can take you from being a good speaker to a great one.

5-0 out of 5 stars Lose the fear of public speaking!
Lee Glickstein offers a unique approach to public speaking. No more canned, "polished" acts in front of a group! Who likes to memorize, anyway?? BE HEARD NOW involves becoming more connected to your audience, which in turn creates an authentic, fresh message each and every time you speak to a group. Yes, there are preparations to be made before you speak but it doesn't work to copy someone else's style or words. The idea in this book is to bring out your own creative, genuine style when you speak. And, by weaving personal stories and anecdotes from your own life into a message you truly feel compelled to talk about, you can draw rapt attention from your audience. It's a wonderful, refreshing approach to speaking from the heart. I loved this audio tape. I've listened to it a dozen times. I used the techniques in a recent promotional opportunity at work and was chosen hands above the other candidates. It works!

2-0 out of 5 stars Too much waffle, not enough meat!
Did I listen to a different tape from the one that most listeners awarded five stars? I found it full of new age waffle that certainly wouldn't help me prepare a speech. I did find a few useful tips on tape 2, but it was a long time to wait!

5-0 out of 5 stars Great help for turning fear into fuel for public speaking.
This tape augments Glickstein's book and provides a comprehensive roadmap for turning fear into a joyful strengh for those who want to be more effective in communicating - whether to small groups or to large audiences. He clues you in to the power of your own essence when you use it to to both receive and give as you interact with the audience. Also great tips on structuring your talk.

5-0 out of 5 stars Terrific Tape
This tape is a wonderful work that will help you connect with your audience. You might find some of the techniques far removed from the beaten path of traditional speech coaches, and that's okay. Lee Glickstein has figured out how to really build a personal bond with audiences that transcends the traditional rules of thumb. Read the book. Listen to the tape. You'll be amazed with the results. ... Read more


153. Developing The Leader Within You
by John C. Maxwell
list price: $18.99
our price: $12.91
(price subject to change: see help)
Asin: 0785266526
Catlog: Book (2001-01-09)
Publisher: Nelson Books
Sales Rank: 148929
Average Customer Review: 4.61 out of 5 stars
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Book Description

In this repackaged bestseller John Maxwell examines the differences between leadership styles, outlines principles for inspiring, motivating, and influencing others. These principles can be used in any organization to foster integrity and self-discipline and bring a positive change.

Developing the Leader Within You also allows readers to examine how to be effective in the highest calling of leadership by understanding the five characteristics that set “leader managers” apart from “run-of-the-mill managers.”

In this John Maxwell classic, he shows readers how to develop the vision, value, influence, and motivation required of successful leaders.

... Read more

Reviews (31)

4-0 out of 5 stars A Leader is Born!
A leader is always Born and as far as the belief goes 'Leos are Born Leaders' - However, the concept of this Book by John Maxwell is Developing a Leader within. This requires a motivation, a vision and an influence as the writer shares the principles of management through real life anecdotes, charts and graphs. A truly inspiring book that reveals wiz ways to excel and be a Leader. Interesting strips portray Leadership qualities with real life examples and sure, this becomes a quick 'glance read' chirping the zeal in to strife for successive climb. I've always recommended Management Quotes book of Pramod Batra and so is this Book on top of my Charts. Influence always make a big difference and this book implies the influential tricks to scale high to be a leader. Maxwell's techniques prove to be genuine stuff and anyways, the picked topics speak wide :

1. Influence - Defining Leadership qualities
2. Attitude - It really makes a big difference
3. Positive Change - foster integrity and self-discipline
4. Priorities - Defining goals
5. Integrity & People - Developing ties

Becoming a person of Influence is another Book of Maxwell that is thought-provoking and a Leadership technique of 'Influence' pays big dividends in longer run. A worthwhile life lesson to boost up self confidence and keep on high spirits with 'Developing the Leadership qualities' by John Maxwell. A sure fire way to adopt the techniques and surface the best in you.

5-0 out of 5 stars An inspiring inspiration for aspiring leaders
Developing the Leader Within You was a first rate book with an outstanding amount of useful and applicable knowledge. Dr. Maxwell guides the reader through the steps they need to become a leader such as solving problems effectively, learning to appreciate people, developing the right attitude and improving your leadership abilities and various other categories. One of the aspects I found useful was small activities interspersed within the chapters. These proved to be a way to gauge your progress at developing skills and also a nice break from reading the book. One of the most useful sections, to me, was the one on developing people. Dr. Maxwell provided specific ways in which leaders can motivate people and also tactics to avoid because they can de-motivate people. One of the traps I noticed myself falling into was thinking that success was based on luck, not planning. After reading this book I now realize that I do not have to wait around for a lucky break, but I can take action to make success happen. The book was easy to read and stayed away from text book like content. Dr. Maxwell interjected numerous quotes and stories which helped to keep my interest. He chose quotes from Charlie Brown to President Eisenhower to everyday people he encountered. Not only was the content helpful, but discovering fun bits of trivia was exciting. The only fault I found with this book was that Dr. Maxwell was sometimes a little vague in his descriptions on how to address certain issues. But as I read the book and understood his message more fully, I realized that he wants the readers to figure out the solutions for themselves. He provides the framework for us to become better leaders but each of us has to chose the best way for our personal styles. If you want to enhance your leadership ability, become better at working with people, or just improve yourself in general, I highly recommend this book. You will not be disappointed.

5-0 out of 5 stars everything you wanted to know about becoming a better leader
Whether you are an established leader or just getting started, there is something in here that will benefit you. By clearly defining leadership and its five levels, Maxwell starts you off with a strong understanding of the type of leader you can become, and how close you currently are to achieving it.

He then brings clarity to the obstacles that may be in your path and shows you how to clear them out of the way. He helps you to set your priorities, check your integrity, learn how to initiate positive change, and become a problem solver. He stresses the importance of attitude, people, vision and self-discipline. In the end, he shows you not only how to develop your own leadership ability, but how to start developing others as well.

Though sometimes choppy in its presentation, with maybe a few too many quotes and cliches, the content here is top notch. If you are a Maxwell reader, you will see repeats of this material in his other books. But then, some things are worth repeating.

Larry Hehn, author of Get the Prize: Nine Keys for a Life of Victory

1-0 out of 5 stars Do Not Waste Your Money
This book is a bore and contains no useful information.
The book has so many quotes of others that it seems the author couldn't develop an original thought were he paid to.
Save your money or spend it on something worthwhile - this isn't.

5-0 out of 5 stars Enlightening and enjoyable
"Developing the Leader within You" by John C. Maxwell was a very enlightening book to read. It is designed to advise you how to be a leader and where to begin. I also found the book to be a good reminder of things that I should be doing in everyday life when interacting with people. I think sometimes we need to be reminded how important it is to have a positive attitude, integrity, and get to know those with whom you interact; people skills can go a long way. Mr. Maxwell made the book enjoyable by relating the topics to situations and people that he knew.
I enjoyed the research facts of how many people with terminal illnesses were still living due to a positive attitude compared to those who have a negative attitude. It wasn't like some books that try to dictate to you. He also used a mix of Charlie Brown from the Peanuts comic strip and other well-known individuals like Abraham Lincoln to help illustrate his points.
I'm not currently a leader within my company but this gives me a place to start and to practice some of the topics mentioned before I have to. Throughout the book you notice a few topics mentioned over and over showing their importance such as influence, people, and how the leader develops before his followers. I think something else John C. Maxwell does that is great is he has exercises for you to participate in while going through the book. So you're doing more than reading you're interacting. The one thing that is going to stick in my mind is "We are responsible for our attitudes". I sometimes forget its something I do have control over. I was reading this for a class but I would recommend this book to anyone to read, not just for those in the leadership world. ... Read more


154. The One Minute Manager Meets the Monkey
by Kenneth Blanchard
list price: $18.00
our price: $12.24
(price subject to change: see help)
Asin: 0671660772
Catlog: Book (1988-06-13)
Publisher: Simon & Schuster Audio
Sales Rank: 228398
Average Customer Review: 4.59 out of 5 stars
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Book Description

Get that monkey off your back!

Start with a monkey. It comes from your subordinates shifting their responsibility to you -- until you're working for them! How does the successful manager keep monkeys off his back? In this lively, provocative seminar, two of today's foremost consultants show you:

* How to recognize monkeys before they land on your back
* How to stop your subordinates from imposing unnecessary time demands on you
* Why "an honest day's work for a fair day's pay" does not apply to managers
* The real answer to the Manager's Lament: "where does all the time go?"
* Why you should be on the golf course on Saturday instead of at the office

Be a smarter, tougher and better manager!

Together and separately Kenneth Blanchard and William Oncken have trained and consulted with America's largest corporations. Now they bring their unique style and hard-hitting program to audio -- to help you take charge of your job and your life. ... Read more

Reviews (17)

4-0 out of 5 stars A new way to work less and be more efficient
The one minute manager's symbol, a one-minute readout from the face of a modern digital watch, is intended to remind each of us to take a minute out of our day to look into the faces of the people we manage. The monkey manger's symbol a stressed manager overwhelmed by a desk full of problems, is intended to remind us to constantly discipline ourselves to invest our time on the most vital aspects of management rather than dilute our effectiveness by "doing more efficiently those things that shouldn't be done in the first place." What follows, is a story of a manger who worked long hours and never seemed to get caught up with all the work he had to do. He learned about monkey management and how not to take initiative away from his people so they can care for and feed their own monkeys. In the process, he learned to be more effective in dealing with his own manager and the demands of his organization. The performance of his department drastically improved, as did the prospects for his career. The authors hope is that you will use what you learn in this book to make a difference in your life and the lives of the people you interact with at work and at home.

5-0 out of 5 stars Just to Sum it up..
The One Minute Manager's symbol- a one-minute readout from the face of a modern digital watch- is intended to remind each of us to take a minute out of our day to look into the faces of the people we manage. And to realiz