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$11.16 $3.99 list($15.95)
101. Pour Your Heart into It : How
$9.75 $8.04 list($13.00)
102. Love Is the Killer App : How to
$121.95 $39.50
103. Price Theory and Applications
$11.16 $7.99 list($15.95)
104. Getting Past No : Negotiating
$15.61 list($22.95)
105. Secrets of the Millionaire Mind
$19.01 $18.72 list($27.95)
106. The Secrets of Economic Indicators:
$103.95 $40.00
107. Microeconomics : Principles and
$10.50 $0.35 list($14.00)
108. She Wins, You Win: The Most Important
$16.47 $14.95 list($24.95)
109. Think Big, Act Small : How America's
$131.95 $53.49
110. Managerial Economics with InfoTrac
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111. The Art of M&A: A Merger Acquisition
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112. The Heart of Change: Real-Life
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113. Macroeconomics : Principles and
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114. The Art of Innovation : Lessons
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115. Wooden on Leadership
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116. Heart of a Leader : Insights on
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117. Macroeconomics
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118. Getting Them to Give a Damn :
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119. Bringing Out the Best in People
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120. Jack: Straight from the Gut

101. Pour Your Heart into It : How Starbucks Built a Company One Cup at a Time
by Howard Schultz
list price: $15.95
our price: $11.16
(price subject to change: see help)
Asin: 0786883561
Catlog: Book (1999-01-13)
Publisher: Hyperion
Sales Rank: 3372
Average Customer Review: 4.37 out of 5 stars
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Book Description

The success of Starbucks Coffee Company is one of the mostremarkable business stories in decades, growing from a single retailstore on Seattle's waterfront to a company with more than one thousandstores nationwide and a new one opening every business day. Starbucks haseffected a fundamental change in American life, turning coffee into anational obsession and establishing the coffee bar as a new fixture ofMain Street - a home away from home for millions of Americans. In PourYour Heart Into It, Howard Schultz, the CEO of Starbucks, shares thepassion, values, and inspiration that drive the success of thisfascinating company. Schultz gives credit for the growth of Starbucks toa foundation of values seldom found in corporate America - values thatplace as much importance on the company's employees as they do onprofits, as much attention to creativity as to growth. Schultz tells thestory of Starbucks in chapters that illustrate the principles which havemade the company enduring, such as "Don't be threatened by people smarterthan you," "Compromise anything but your core values," "Seek to renewyourself even when you are hitting home runs," and, most simply,"Everything matters." For entrepreneurs, marketers, managers, andStarbucks' loyal customers, Pour Your Heart Into It gets to the heartof a company that, according to Fortune magazine, "has changedeverything...from our tastes to our language to the face of Main Street." ... Read more

Reviews (81)

4-0 out of 5 stars An insightful read - much better than the typical CEO tract
I was pleasantly surprised as that number of insights I picked up in Howard Schultz' tale. He and Dori Jones Yang really appeared to have connected in the writing of this book. There's an effortless flow in the telling that gives you a 'fly on the wall' insider's feel without getting bogged down in coffee arcania or management dribble.

Schultz walks you through some of the thought processes and actions that led to important advancements in Starbucks' success with their customers. And, he's not afraid to point out when he's been dead wrong. He's strong enough to admit being dead set against the Frappuccino & totally missing the boat on what ended up being a blowout product for the company.

One comment - it's hard for me to reconcile Schultz' recent fixation on the Internet, going so far as ruminating about buying Williams-Sonoma for its online potential, with the clear-headed thoughts expressed in this book. [Yes, let's see...I'll have a latte and this leather couch, thanks.] Throughout the book, Schultz shows a complete understanding of a company's need to please Wall Street via growing profits, and also is quite clear of having to evaluate each decision by asking "Will it strengthen or dilute the brand?"

5-0 out of 5 stars You will never look at Starbucks the same way again
This is one of the best business biographies I have ever read. It is truly inspiring. One simple, and telling, output from reading this book on a plane was that as soon as we landed I headed to the local airport Starbucks for a latte. I rarely even drink coffee! So powerful are the imagery and the passion for coffee in his story that you can almost smell the roasted dark beans, feel them running through your fingers, hear the sounds of the espresso machine and taste the coffee itself!

Why is this imagery so important? Because behind the corporate image of a relentless pac-man like machine churning out new locations at a rate slightly above the national birth rate it seems, is a simple vision of passion for coffee combined with Italian neighborhoods and a warm and friendly place where the worlds best coffee and social friendship intermix. That is what Starbucks was all about.

The book itself is a remarkable insight into this journey. It was even more special for me, as I grew up with Starbucks - literally. When Howard talks about the vision he had to treat even his part time employees with full benefits and ownership in the company through stock, I know it was more than just a nice sounding corporate manta, it really worked. Friends I went to high school with in Bellevue in the mid to late 1980's worked at the first stores, and raved about this little coffee company and couldn't imagine working anywhere else. So, from firsthand experience I can tell you that what he says about the passion and vision coming to life in Seattle is all true

While company history is quite interesting, and the book itself just hums and glides without ever getting mundane, the real gems are in the emotional reality Howard displays. He talks about being overwhelmed to tears, about the rejection he faced while trying to get funding for his fledgling company, about the naysayers and others who nearly took it all away, and the struggle with having a hand in everything and slowly letting go. You know that you are reading about a real person, someone who came from a poor neighborhood in Brooklyn with working-class roots, not an image generated by a large corporations PR spin doctors

The value of people, so often lost in corporate bureaucracy, is evident here. Starbucks grew because it struck an emotional chord with people. He knew that in order for the company to be successful he needed people who shared the values. This is often spoken of, and rarely practiced in the corporate world where systems, forecasts, processes and other such tools become the focal point, and the simple fact that all results come through people is lost. He speaks throughout the book of people who helped him, coached him, mentored him, challenged him, and made the company what it was. One quote in particular summarizes his views: "If people relate to the company they work for, if they form an emotional tie to it and buy into its dreams, they will pour their heart into making it better." (Page 6) This theme comes through in every decision.

Overall, this is a wonderful book, and is truly inspiring. I would work for him tomorrow, if it really still is the way it's portrayed here. I encourage you to read this book and see your neighborhood Starbucks in a new light.

1-0 out of 5 stars Try Working at Starbucks
This is an interesting read if looked at as a fictional account of business. As a frustrated Starbucks employee, there are many an urban legend about how great we are supposed to be treated. Howard should go to work as a barista in one of his own stores, have customers insult him, throw drinks back at him and do all of the cleaning chores expected of the people making him his millions. As for the "One Drink at a Time", I wish that were true. We are expected to whip out drinks within mere seconds of them being ordered. Don't believe all the gospel of Howard. It ain't all that he thinks it is cracked up to be.

5-0 out of 5 stars A great read
OK. I don't read a lot of books. I am an entrepreneur. This book was great. I always liked starbucks coffee but now I have an in depth understanding of how truly amazing a company Starbucks is. You will not be dissappointed!

5-0 out of 5 stars Good Book to Read for those who Wish to Develop Own Business
You can see from this book how Howard Schultz upheld his belief in good coffee quality from the begining. Also, he was so committed to bring in new experience to his customers which was a very important marketing strategy nowadays. The book is easy to read and has given the reader a lot of inspirations! ... Read more


102. Love Is the Killer App : How to Win Business and Influence Friends
by TIM SANDERS, GENE STONE
list price: $13.00
our price: $9.75
(price subject to change: see help)
Asin: 1400046831
Catlog: Book (2003-07-22)
Publisher: Three Rivers Press
Sales Rank: 1653
Average Customer Review: 4.15 out of 5 stars
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Book Description

Are you wondering what the next killer app will be? Do you want to know how you can maintain and add to your value during these rapidly changing times? Are you wondering how the word love can even be used in the context of business?

Instead of wondering, read this book and find out how to become a lovecat—a nice, smart person who succeeds in business and in life.

How do you become a lovecat? By sharing your intangibles. By that I mean:
Your knowledge: everything that comes from all the books that I’ll encourage you to devour.
Your network: the collection of friends and contacts you now have, which I’ll teach you how to grow and nurture.
Your compassion: that human warmth you already possess—in these pages I’ll convince you that you can show it freely at the office.

What happens when you do all this?
* You become a rich source of information to all around you.
* You are seen as a person with valuable insight.
* You are perceived as generous to a fault, producing surprise and delight.
* You double your business intelligence in one year.
* You triple your network of personal relationships in two years.
* You quadruple the number of colleagues in your life who love you like family.

In short, you become one of those amazing, outstanding people to whom everyone turns, who leads rather than follows, who never runs out of ideas, contacts, or friendship.

Here’s the real scoop: Nice guys don’t finish last. They rule!


From the Hardcover edition.
... Read more

Reviews (75)

4-0 out of 5 stars Fast read, helpful book with good insights...
I heard Tim Sanders speak recently at a young leaders conference in Atlanta and it was on this very idea ("Love is the Killer App"). So while I was already introduced to the general idea of the book, it was more helpful for me in reading it because I had heard this guy speak and had seen his audacious personality!

Let me just say this: everything you read in the book is truly lived out in Tim, the man. I'm not a Business major, but I am a Communication major in college right now and this book gave great insights to not just good-business models and principles but good social-people skills as well.

I wish he had talked more in the book about the scarcity mentality (in which he spoke on -- along with talking about the content in this book) because that for me, was the most interesting thing in this whole "Love is the killer app" approach.

Despite this, the book is solid and is good for not just the Business folk but for every person who would call themselves a human being. I'm an aspiring 21-year-old lovecat myself, and Tim is an encouraging role model for me and for the future of American leaders and followers! Thanks Tim!

5-0 out of 5 stars Showing a Little Love Can Go a Long Way in Business
Yahoo's Tim Sanders describes in Love is the Killer App how he stumbled on a very successful philosophy. Sanders advocates taking a true interest in someone's career or business and trying to help them through introductions and advice with no specific expectation of remuneration. He says that first, you will be perceived as an expert of sorts (for knowing what or who you know) and second that the person will feel somewhat endeared to you for thinking of them. The benefits, he suggests, in the long run will reward you.

Sanders also suggests that you read as much as possible, so that you have a little bit of knowledge about any subject that could come up. He stresses that books are far more useful than newspapers/magazines/etc. as they extrapolate on their subject and are able to provide an abundant source of additional information should the need arise (though he does point out that magazines do have particular value in some instances).

All-in-all the book does have some valuable suggestions and is definitely worth reading. Some of his suggestions are very specific to sales people for service industries and may be difficult to implement if you work for a product-centric company or are not in sales. Most suggestions, though, are universal. If you want a way to be happier, have more professional acquaintances, and go further in life, this book should be a definite addition to your reading list.

5-0 out of 5 stars The Lovecat Way!
Lovecats. That is what Tim Sanders tells us we need to be in order to be successful in today's world. Sanders, Chief Solutions Officer at Yahoo!, takes his message on the road as he consults with executives at top corporations on marketing and Internet strategy.

"Love is the Killer App," is a thesis on networking. Sanders stresses that the way to win friends and influence people is to give them value first. He advises to share your intangibles - your compassion and your knowledge with people with whom you want to do business. This is being a Lovecat.

Sanders goes on to illustrate the importance of learning as much as possible so that you have something of value to share. His formula for this is to read books - all the time! And, while reading, outline the book and understand the key points or "Big Statement" the author intended to make. Then, when you meet someone, find out what interests them and what challenges they face, and share what you have learned that would be relevant for them.

Through this little book, Sanders shares his own key to success - Nice guys rule!

5-0 out of 5 stars Compassion, Abundance and Love as Business Success Tools
Sanders, Tim. Love Is the Killer App: How to Win Business and Influence Friends (New York: Crown Business/Random House, 2002). A high-level Yahoo exec discusses compassion, abundance, and love as a business success tool. Young and hip, and very in tune with my views.

5-0 out of 5 stars Nice Smart People Prevail
This book is an interesting book which shows: As business people we need to update ourselves continuously with knowledge and love... It also shows strategies to better read and consume a business book... It is really helpful for the people who believe in human touch and sharing... I feel that i am not alone in this world after i read this book... Read the book you will get lots of good business book recommendations also...
Some people again made some comments about the writing of the book... if you are interested to read literature go and buy Lord Byron or Shakespeare... The writer tries to share his passion and some people write comments about the language of the book... Be sincere... sincerity comes with human mistakes...

thanks ... Read more


103. Price Theory and Applications
by Steven Landsburg
list price: $121.95
our price: $121.95
(price subject to change: see help)
Asin: 0324059795
Catlog: Book (2001-07-20)
Publisher: South-Western College Pub
Sales Rank: 29320
Average Customer Review: 5 out of 5 stars
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Book Description

Intermediate microeconomics is both fun and intellectually challenging in this new edition, written by the author of The Armchair Economist, the popular trade book that explains basic economics to the general public. The text provides an exceptionally friendly and application-rich presentation, combined with a rigorous and careful development of microeconomic theory. All of the standard topics of intermediate price theory are included, as well as innovative topics such as alternative normative criteria, efficient asset markets, contestable markets, antitrust law, human capital, and the demand for public goods. A unique unifying theme of social welfare is used with little higher-level mathematics. ... Read more

Reviews (5)

5-0 out of 5 stars Excellent book for beginners
This is one of the best books I have ever read. Anyone who is just beginning with microeconomics, should start with this book. It is very simple and goes right to the point.

5-0 out of 5 stars Very readable and challenging textbook
This is an excellent textbook for any intermediate level price theory or microeconomics course. The author is right when he says beginning students should find it easy to grasp and advanced students will find the material challenging and thought provoking. The portion devoted to a review of elementary topics is small, and I would not recommend this book as an introduction to economics. Any undergraduate who encounters this book should breathe a sigh of relief - it is definitely one of the better texts in the subject. Instructors looking for a good textbook would do well to choose this one.

The "study guide" that is sometimes packaged with the textbook is not entirely useful; the number of problems actually in the textbook should be more than sufficient. Overall, this is a great survey of price theory with Landsburg's signature examples and interesting applications.

5-0 out of 5 stars I agree! Excellent textbook!
I recommend this book for some undergraduate student to take an intermediate microeconomics! Lucid explanation and some pictures are the finest.His another work, Armchair economist,is also nice. Randsburg did many good jobs!

5-0 out of 5 stars Excellent text
I have only read two textbooks in my life that I would recommend to the public in general. This is one. If you have never studied economics, start here. Extremely readable. Note in particular the discussion on whether college should be outlawed (Chapter 9, "Knowledge and Information"), the tragic story of Treasury Bill #GS7-2-179-46-6606-1 (Chapter 17, "Allocating Goods over Time") and the Pigs-in-the-Box problem (Chapter 12, "Game Theory"). Don't succumb to the Nash equilibrium! Read Price Theory.

5-0 out of 5 stars great!!
One of the best books on Price Theory. He really elucidates the subject matter. The questions given at the end of the chapters challenge you to the limit. ... Read more


104. Getting Past No : Negotiating Your Way from Confrontation to Cooperation
by WILLIAM URY
list price: $15.95
our price: $11.16
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Asin: 0553371312
Catlog: Book (1993-01-01)
Publisher: Bantam
Sales Rank: 5064
Average Customer Review: 4.88 out of 5 stars
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Reviews (25)

5-0 out of 5 stars Best of Breed
I have read extensively on negotiation, including everything written by folks affiliated with the Harvard Negotiation Project. I think that _Getting Past No_ is the best of all the books.

Its conciseness is deceptive. The concepts expressed are profound. For example, I cannot count the number of clients to whom I have explained the concept of BATNA (best alternative to a negotiated agreement, i.e. what you do if the negotiations fail) before we head into a session of mediation or other negotiation. I have reread this book several times at widely spaced intervals and have found it better than I remembered each time.

I think this particular book is also much more helpful to those who participate in negotiations that are less structured than labor or arms negotiations that are highly choreographed than was _Getting to Yes_, which at times seemed to assume that all players in the negotiation would be using the same text.

5-0 out of 5 stars Impasse Blockbusting
In his superb book, William Ury builds on the pricipals first put forth in his first book with Roger Fisher, "Getting To Yes." In "Getting Past No" Ury discusses the nuances and niceties of negotiating using a joint problem solving approach which is "interest based" rather than being "rights based" or "power based." Ury explains that the challenge is to convert a confrontational situation to a cooperative creative problem solving process, that integrates the parties in a negotiation into a cooperative mode, that results in the best long term agreements.

The specific wonder of this book, is its focus on what to do, when you don't know how to get past a problem. Ury calls his method the "Breakthrough Strategy" and is virtually totally as applicable for mediators as it is for negotiators. In fact, several times, Ury mentions that a mediator may assist the process.

Simply put, Ury contends that there are basically 5 things that one needs to do to preserve smooth negotiations and to break through an impasse if it occurs. He calls these 'steps' by the following designations: "Go To The Balcony", "Step To Their Side", "Reframe", "Build Them A Golden Bridge" and "Use Power To Educate." These simple concepts are extremely useful tools for negotiators and mediators alike.

There is no disappointment in this book. The approach and the writing style are just superb. Once again, the Harvard Group, especially William Ury, have produced a book that anyone can gain from and is almost a must for those in dispute resolution and negotiation on a day to day basis.

5-0 out of 5 stars Extremely Helpful
This is probably the most useful book I've ever read. I'm kicking myself for not reading it sooner. 1000 thanks to Dr. Ury. This is one title you will never regret buying.

5-0 out of 5 stars Worth it's Weight in Gold
This book doesn't claim to be a book on LISTENING, and yet it subtly explains and beautifully uses the key elements of listening.
This book doesn't claim to be a book on DIALOGUE, and yet it subtly explains and beautifully uses the key elements of dialogue.
This book doesn't claim to be a book on APPRECIATIVE INQUIRY, and yet it subtly explains and beautifully uses the key elements of appreciative inquiry.
This book doesn't claim to be a book on ASSERTIVE COMMUNICATIONS, and yet it subtly explains and beautifully uses the key elements of assertive communications.
This book doesn't claim to be a book on SYSTEMS THINKING, and yet it subtly explains and beautifully uses the key elements of systems thinking.
This book doesn't claim to be a book on MENTAL MODELS, and yet it subtly explains and beautifully uses the key elements of mental models.
This book DOES claim to be a book on NEGOTIATION, and is clearly the best of the best. The book beautifully shows how one can effectively use all of the above skills during everyday negotiations
All the examples are crystal clear and convincing. Read it, refer to it often and profit from it.

4-0 out of 5 stars Easy to read book for beginners
It is the best book for the beginners to learn negotiations by in a day. The book is easy to read and to the point. For advance readers I will recommend "Essentials of negotiation by Lewicki et al" ... Read more


105. Secrets of the Millionaire Mind CD : Mastering the Inner Game of Wealth
by T. Harv Eker
list price: $22.95
our price: $15.61
(price subject to change: see help)
Asin: 0060776579
Catlog: Book (2005-03-01)
Publisher: HarperAudio
Sales Rank: 261927
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106. The Secrets of Economic Indicators: Hidden Clues to Future Economic Trends and Investment Opportunities
by Bernard Baumohl
list price: $27.95
our price: $19.01
(price subject to change: see help)
Asin: 013145501X
Catlog: Book (2004-09-03)
Publisher: Wharton School Publishing
Sales Rank: 39860
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Book Description

Every day, stocks, bonds, and currencies bounce wildly in response to new economic indicators. Money managers obsess over those statistics, because they provide crucial clues about the future of the economy and the financial markets.

Now you can use these indicators to make smarter investment decisions, just like the professionals do.You don't need an economics degree, or a CPA... just this easy-to-use book.

Former TIME Magazine senior economics reporter Bernard Baumohl has done the impossible: he's made economic indicators fascinating.

Using real-world examples and stories,Baumohl illuminates every U.S. and foreign indicator that matters.Where to find them.What they look like. What the insiders know about their track records. And exactly how to interpret them.

Whether you're an investor,broker, portfolio manager, researcher, journalist,or student, you'll find this book indispensable.Nobody can predict the future with certainty. But The Secrets of Economic Indicators will get you as close as humanly possible.

What the numbers really mean...

...to stocks, bonds, rates, currencies, and you

Ahead of the curve: spotting turning points

Calling recessions and recoveries in time to profit from them

Leading indicators: where's the economy really heading

Decoding initial unemployment claims, housing starts, the yield curve, and other predictors

Beyond the borders

Why foreign indicators are increasingly important—and how to use them

Making sense of indicators in conflict

What to do when the numbers disagree

Finding the data

Free web resources for the latest economic data ... Read more


107. Microeconomics : Principles and Applications
by Robert E. Hall, Marc Lieberman
list price: $103.95
our price: $103.95
(price subject to change: see help)
Asin: 032426044X
Catlog: Book (2004-01-07)
Publisher: South-Western College Pub
Sales Rank: 48308
Average Customer Review: 5.0 out of 5 stars
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Book Description

This is a no-nonsense principles book that emphasizes economic theory and applications.The book is a study tool for students and the pedagogical approach and in-text features were chosen to reinforce that theme. It provides students with a picture of economics as a unified discipline, a set of interrelated tools and ideas that can be used to look at the world in a different way, and the less-is-more approach has been carefully crafted in both content and supporting pedagogy to keep students focused on learning and applying the central ideas used in economic analysis.It teaches students how to use analytical processes in developing their own economic analysis skills.Hall/Lieberman's careful focus on core theoretical ideas, as well as their systematic application of theoretical tools to timely real-world questions, conveys the message that economics is an integrated, powerful body of knowledge that can be used to address domestic and global issues. ... Read more

Reviews (1)

5-0 out of 5 stars excellent for review
In this study guide, Hall and Lieberman provide an excellent accompaniment to their brilliant text. All the exercises are very clear, as is the answer key, which gives one the opportunity to see where one went wrong in aparticular concept. The scope of the study guide is exactly the same asthat of the book. Basically, if you can do everything in the guide, youhave mastered their concepts. ... Read more


108. She Wins, You Win: The Most Important Strategies for Making Women More Powerful
by Gail Evans
list price: $14.00
our price: $10.50
(price subject to change: see help)
Asin: 1592400590
Catlog: Book (2004-05)
Publisher: Gotham
Sales Rank: 210110
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Book Description

The New York Times bestselling author of Play Like a Man, Win Like a Woman tells women the ONE RULE they need to know in order to succeed in business.

In her first book, Gail Evans showed women how to get ahead in the workplace by learning the unwritten rules of business that men "wrote" and play by. In She Wins, You Win, Gail takes her empowering approach to corporate success a step further by telling women that it isn't enough to understand the men's rules—women must create their own.In SHE WINS, YOU WIN Gail shares the secrets of:

· The importance of being a team player—and how to set up your own winning team
· When it's okay to break the rules
· How to use the resources already at your disposal much more powerfully
· Rainmaking, and why it's absolutely essential to women's success
· When to stay quiet and when to share information
· Why women should forget networking and start "webbing"
· Why you have to watch our for Silent Treatment Sophie and Queen Bea
· Why you don't have to play golf

Whether you're a top executive or an entry-level assistant, She Wins, You Win will give you the tactics and strategies you need to attain your career goals. ... Read more


109. Think Big, Act Small : How America's Best Performing Companies Keep the Start-up Spirit Alive
by JasonJennings
list price: $24.95
our price: $16.47
(price subject to change: see help)
Asin: 1591840767
Catlog: Book (2005-05-05)
Publisher: Portfolio Hardcover
Sales Rank: 3611
Average Customer Review: 5.0 out of 5 stars
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Book Description

Is it possible for a company to grow its revenues and profits by 10percent ormore for atleast ten consecutive years, not counting acquisitions? That’s an incrediblyhigh bar forgrowth and profitability, one that 99.99 percent of American companies can’tmeet— including the famous ones that routinely land on magazine covers.

Management expert Jason Jennings screened 100,000 companies to identify ninelittle- known firms that have delivered stellar performance for a full decade or more,despite theups and downs of the economy. And, as he reveals in his new book, thesesuperstars havea lot in common despite their wide range of industries, which includes software,foodservices, medical supplies, and sporting goods.

It turns out that the best long-term performers all combine the strengths of abigorganization with the hunger of a start-up. They build excellent relationshipswith theircustomers, suppliers, workers, and shareholders. They groom future leaders atall levels.They balance their short-term goals with their long-term visions. And they teachtheirmanagers to get their hands dirty.

Jennings did extensive interviews at his nine featured companies to find outexactly howthey consistently increase revenue and profits without using manipulation orgimmickry.He reveals their unique approach to leadership and shows how any company, nomatterwhat size or industry, can benefit from following their examples.

Think Big, Act Small may be the most powerful management book sinceGood to Great and Execution. ... Read more

Reviews (3)

5-0 out of 5 stars A Business Novel--Read for Pleasure, Read for Profit
Telling the stories of nine companies, in a manner both fascinating and insightful, Jennings's has created a true business novel.You'll want to take this book on vacation for pleasure and then bring it home for profit.

5-0 out of 5 stars Prudent Business Advice for any Business
I can't remember the last time I've considered a business non-fiction book a "page turner", but Jason Jennings has accomplished what very few writers in this genre do. His wit, combined with articulate facts, make "Think Big, Act Small" a much better read than similar books. However, what really encapsulated me were candid, yet invigorating details about what differentiates so-so businesses from the shockingly sparse few companies who actually maintain steady, consecutive growth along with increased profits year after year. Free from scandal, quiet, humble, down-to-earth CEO leadership appears to be one pervasive factor for a success formula. Incredibly, Jennings and his staff conduct face-to-face interviews with these precious leaders of the featured corporations more as if it were a coffee clutch than a business profile. Casual, laid-back and approachable, the words they speak aren't about themselves at all. Rather, their sage advice regarding the prosperity of their respective companies proves "big" dreams are still attainable while "acting small" as they genuinely focus on what's best for all.
As the owner of a successful computer company, one other surprise were the parallels seen within our own business. Namely, of the successful companies featured in the book, more than half are some of our BEST customers. This may be a perfect fit for any proactive sales organization. You'll be hooked from the start so this is just bonus material well worth the price of admission itself.
This book is a must read for anybody even slightly interested in learning about what makes today's best businesses tick.

5-0 out of 5 stars Jennings' Most Important Book...Thus Far
Jennings' highly innovative, at times refreshingly unorthodox thinking was evident in his previously published books,It's Not the Big That Eat the Small...It's the Fast That Eat the Slow (co-authored with Laurence Haughton) and then Less Is More: How Great Companies Use Productivity As a Competitive Tool in Business.

As I read this volume, I was reminded of at least some of the material in Sun Tzu's The Art of War and, especially, the strategies recommended in a section called "Estimates" in Samuel B. Griffith's superb translation. For example: "All warfare is based on deception. Therefore, when capable, feign incapacity; when active, inactivity. When near, make it appear that you are far away; when far away, that you are near. Offer the enemy a bait to lure him; feign disorder and strike him. When he concentrates, prepare against him; where he is strong, avoid him. Pretend inferiority and encourage his arrogance. When he is united, divide him. Attack when he is unprepared; sally out when he does not expect you." You get the idea.

Jennings is a staunch and eloquent advocate of this principle: Do much more and do it much better, faster, and do it with less. OK, but how? The answer to that question was revealed by rigorous and extensive research which he and his two associates (Brian Solon and Greg Powell) conducted. They began with 70,000 companies as candidates for designation as the best performing companies in the U.S. Among all of them, which have increased their revenue and profits by at least 10% for ten years or longer? Only nine qualified: Cabela's, Dot Foods, Koch Industries, Medline Industries, O'Reilly Automotive, PETCO Animal Supplies, SAS Institute, Sonic Drive-in, and Strayer Education.

Back to "How?" Jennings identifies ten "Building Blocks" which, in combination, explain why each of those in an obviously mixed bag of companies has been and continues to be a best performer (i.e. among the top one-hundredth of 1% of all U.S. companies). It would be a disservice to both Jennings and to those who read this brief commentary to list them and then comment on each out of the context within which Jennings so skillfully presents them. Suffice to say that all organizations (regardless of their size or nature) need to have all ten Building Blocks as a core foundation on which to increase their revenue and profits by at least 10% and then continue to do so year after year after year.

How revealing that the CEOs whom Jennings and his research associates interviewed indicate little (if any) interest in any of Sun Tzu's deception strategies...nor in what their competitors are up to, for that matter. They seem wholly preoccupied with sticking to their own "knitting," focusing on what their companies can do best, how to do it even better, and thereby deliver even greater value to their customers. Also, each seems determined to nourish and enhance the quality of life as well as standard of living of everyone involved in the enterprise. This is precisely what Jennings means when referring to building communities, Building Block #9. Employees, customers, and allies should be viewed as "partners" and treated as such.

Ultimately, one of the most formidable challenges for those in any organization is to achieve and then maintain an appropriate balance of "thinking BIG" while "acting small." Hence the importance of Section Three, "The Quad: A Self-Evaluation and Ranking," in which Jennings "breaks down the title of the book into four scenarios, each represented by a quadrant":

TSAS Think Small, Act Small
TSAB Think Small, Act Big
TBAB Think Big, Act Big
TBAS Think Big, Act Small

He applies this template to each of the ten Building Blocks. It remains for each reader to complete the self-evaluation, one which helps to measure her or his own organization's current situation. The details of this exercise are best revealed within the text, pages 189-201.

I highly recommend this book for reasons previously indicated but also because I cannot recall a prior time since the Great Depression when it was more difficult for companies to increase their revenue and profits by at least 10% for ten years or longer. Consider these statistics which Michael Gerber shares in his recently published E-Myth Mastery: "Of the 1 million U.S. small businesses started this year [2005], more than 80% of them will be out of business within 5 years and 96% will have closed their doors before their 10th birthday." Chilling statistics indeed. Here in a single volume is a rigorous analysis of how nine quite different companies have achieved and then sustained their "full economic and human potential."

How important and potentially valuable is this book? Please re-read the statistics provided by Gerber. ... Read more


110. Managerial Economics with InfoTrac College Edition
by Mark Hirschey
list price: $131.95
our price: $131.95
(price subject to change: see help)
Asin: 0324183305
Catlog: Book (2002-06-28)
Publisher: South-Western College Pub
Sales Rank: 16894
Average Customer Review: 5.0 out of 5 stars
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Book Description

The tenth edition of this market-leading text continues its tradition of providing a solid foundation of economic understanding for use in managerial decision making.It offers a practical treatment of economic theory and analysis in an intutive, calculus-based format.Its focus is on presenting those aspects of economic theory and analysis that are most relevant to students of business administration, and a wide variety of examples and simple numerical problems are used to illustrate the application of managerial economics to a vast assortment of practical situations.The nature of the decision process and the role that economic analysis plays in that process are emphasized throughout.This major revision is designed to maximize accessibility for a student audience with little or no background in economics, and no previous training in calculus. ... Read more

Reviews (1)

5-0 out of 5 stars This is a really good book
Economics does not have to be dry and boring, and Hirschey proves it.I especially like the fact that the book explains economic theory in plain English and then shows how it works with real-world examples.This is a really good book.No wonder its a best-seller. ... Read more


111. The Art of M&A: A Merger Acquisition Buyout Guide
by Stanley FosterReed, Stanley Foster Reed, Alexandra Reed Lajoux
list price: $125.00
our price: $78.75
(price subject to change: see help)
Asin: 0070526605
Catlog: Book (1998-12-31)
Publisher: McGraw-Hill
Sales Rank: 18373
Average Customer Review: 4.9 out of 5 stars
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Book Description

The Art of M&A, Third Edition, is the leading answer book in today's fast-changing, enormously complex merger world. Written in a handy, easy-reference Q&A format, this no-nonsense handbook covers everything from the early stages of locating a suitable target--or finding that you are a target--through the postmerger trials of turning multiple companies into one.

Synopses of nearly three dozen landmark cases give real life insights into legal rulings from previous high profile mergers. Over the past decade, The Art of M&A has helped thousands of executives make sound decisions. Now, let it provide all the information you will need to buy or sell companies, whether public or private, domestic or foreign. ... Read more

Reviews (10)

5-0 out of 5 stars Great Reference Book
This is a fantastic reference tome for anyone involved with M&A. As a private equity Associate, I have found this book to be invaluable on multiple levels as both a reference guide for securities law, as well as for procedural issues such as sample formats for term sheets, DD check lists, etc.

Also, while it is a dense read, I think this would be invaluable for people just entering either Investment Banking or Private Equity to read as an introduction to the rules, regulations and procedures surrounding mergers/acquisitions.

4-0 out of 5 stars A Definitive Manual for M&A Transactions
If you only were allowed to have one book on this subject in your library, this is the one that you want. It gives good coverage to all of the important topics needed to evaluate, price and execute a transaction. The footnotes at the end of each chapter are an excellent reference. It also benefits from a very detailed index. The Q&A format of the text is a bit unusual for a work of this type, but is actually quite useful when browsing or quickly finding the key theme of each paragraph or section. It also contains a good selection of sample documents and checklists. Overall, it delivers a lot of high quality information the investment banking professional can really use.

5-0 out of 5 stars Yes, this is a very focused topic, but it is a great book!
The very size of this book on such a specialized topic may seem daunting. However, the writing is so lively and the organization by question and answer is so easy to use that you will find this a very useful and comprehensive handbook.

It is NOT a theory laden textbook. Rather, it is a very useful and practical guide to the field and will help the careful reader avoid many pitfalls. There are many ways to make mistakes in buying companies and this book can open your eyes to quite of few of them. In fact, if you are the target of a buyout, this book can be of special importance and interest.

I admit to being fascinated by this topic so take that into consideration when evaluating what I say about this book. But even so, mergers and acquistions are so much in the news (for good and ill) that it can only help to get more background on what is really going on and how these deals are (or at least should be) put together.

The book reads MUCH shorter than its size and is fairly comprehensive on the subject - from the methods in selecting candidates for acquisition to what to do when you are a target of an acquisition to some very specialized topics. It also deals with M&A issues with both public, private, and even family firms.

Honestly, I am surprised at how glad I am that I bought this book. It is terrific.

5-0 out of 5 stars Highly Practical
I have been an M&A practitioner for twenty years and rarely have I found a book that is as readable and useable as this one. The author is able to synthesize difficult concepts and communicate them in a highly user friendly way.

5-0 out of 5 stars Very thorough
Very detailed source for information on mergers, acquisitions and buyouts. The question and answer format is a great way to identify the information that you need. This book really is a handbook; I wouldn't encourage reading it cover to cover, but to use it as more of a reference book. The footnotes at the end of each chapter are useful to finding more in depth information, and the book gives a generous number of websites which you can consult. ... Read more


112. The Heart of Change: Real-Life Stories of How People Change Their Organizations
by John P. Kotter, Dan S. Cohen
list price: $24.95
our price: $16.47
(price subject to change: see help)
Asin: 1578512549
Catlog: Book (2002-08-01)
Publisher: Harvard Business School Press
Sales Rank: 4696
Average Customer Review: 4.2 out of 5 stars
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Amazon.com

The Heart of Change is the follow-up to John Kotter's enormously popular book Leading Change, in which he outlines a framework for implementing change that sidesteps many of the pitfalls common to organizations looking to turn themselves around. The essence of Kotter's message is this: the reason so many change initiatives fail is that they rely too much on "data gathering, analysis, report writing, and presentations" instead of a more creative approach aimed at grabbing the "feelings that motivate useful action." In The Heart of Change, Kotter, with the help of Dan Cohen, a partner at Deloitte Consulting, shows how his eight-step approach has worked at over 100 organizations. In just about every case, change happened because the players were led to "see" and "feel" the change. In one example, a sales representative underscores a sense of urgency to change a manufacturing process by showing a videotaped interview with an unhappy customer; in another, a purchasing manager makes his point to senior management about corporate waste by displaying on the company's boardroom table the 424 different kinds of gloves that the company had procured through different vendors at vastly different prices. Well written and loaded with real-life examples and practical advice, The Heart of Change towers over other change-management titles. Managers and employees at organizations both big and small will find much to draw from. Highly recommended. --Harry C. Edwards ... Read more

Reviews (15)

5-0 out of 5 stars Worth the time to read...then pass it on.
I will admit to being skeptical when I was first introduced to this book. I had not read the original book, "Leading Change" by John Kotter for the same reason that I was reluctant this time...books that focus on change mangement are generally too dry and formula driven. This book was also driven upon the 8-step process highlighted in the first book.

However, I was told that the book focused this time more on the behavior changes of people that are needed to make change successful...and from experience, I knew that getting employees to really want to make a change makes all the difference to a successful change effort.

The book uses stories to describe how to educate and motivate others to accept change through the 8-step process. If you just look at the eight steps, they appear dry and built on well-worn cliches. Increase Urgency, Build the Guiding Team, Get the Vision Right, Communicate for Buy-In, Empower Action, Create Short-Term Wins, Don't Let Up, and Make Change Stick. Certainly, anyone that has led change can figure this out.

However, I found the stories to be very practical in describing the concept of See, Feel, Change that is needed by all employees to really embrace the change emotionally and not just logically. They have to want to change their own behaviors, not just for the project, but forever. The story I could relate to the most was "The Boss Goes to Switzerland". I have seen this happen numerous times for others and myself.

This book has practical content that can be referred to over and over again...I will use this book each time a new change initiative gets underway. Recommended for all business leaders.

4-0 out of 5 stars The Heart of Change
As the title indicates it's a "how to" book of real life stories of how people changed their organizations. This is not a quick fix-it remedy book. It has real take-away values and merits applicable not only for the corporate environment but for any organization where people are recognized as the key to success through change. Kotter introduces his book with the premise that people are more willing to change if shown a "truth that will influence their feelings" rather than be bombarded with analytical data that force them to change their thinking. He then introduces his 8-step process which will lead to successful large-scale change. To further validate his viewpoint Kotter includes examples of real stories of individuals(managers, tech people, presidents, etc) who succeeded in bringing about positive change to their companies of course sometimes after much frustration and repeating of certain steps. I strongly recommend this book for those who are "change agents." The book also lists an interactive site for additional tips to one's personal change effort. The book is dynamic and forceful and an excellent resource for those organizations/communities of practice with the vision for the future and a "heart for change."

4-0 out of 5 stars Show, don't tell
If you've ever felt like you're not powerful enough to make needed changes in your organization, this book has a powerful message for you: Approach change in the right way and you'll make things happen.

Filled with real-life stories, this book offers lots of inspiration. Perhaps the strongest anecdote is the story of an executive presentation made by a mid-level manager and an intern about revamping a wasteful purchasing process. Instead of cranking out a fancy report, the manager and intern filled a box of 424 different pairs of gloves (with attached price tags ranging from $5-$17) that the company was buying. Then they dumped the box on the boardroom table, clearly making a point that this process needed to be fixed.

The moral: Communicate change by appealing to emotions. And often, emotions are stirred by showing people, not just telling them.

A solid read.

4-0 out of 5 stars Good book, plus...
This is a good book. But, I also recommend "Strategic Organizational Change" by Beitler.

4-0 out of 5 stars Change Management - an Oxymoron?
In this book Kotter explains how people change less because they are given analysis and facts about why change is needed and more because we show them a truth that influences their feelings. This concept is not adopted by all those writing on change management. Yet it is a concept that does fit with my experience. Unless the facts, figures, and general information presented by those wanting to effect change is compelling enough to generate the feelings that change is a requirement, then change will not happen. Kotter puts it this way: See, Feel, Change. So the information and analysis must be geared toward the "seeing," and the "feeling" in order to prompt people to change. If we do not actively pursue the task of driving necessary change, change management becomes an oxymoron - change forced upon us becomes chaos and we do not manage the change, it manages us.

One of the things I enjoyed most about reading this book was the clear and logical layout with the interesting web-page navigation graphics. Also the case studies from "real life" gave practical examples of what successful change might look like in our companies. His eight steps to successful change are: 1. Increase Urgency, 2. Build the Guiding Team, 3. Get the Vision Right, 4. Communicate for Buy-In, 5. Empower Action, 6. Create Short-Term wins, 7. Don't let up, 8. Make Change Stick.

All of this helps in building a practice of Shaping the Corporate Culture, which is, of course, near and dear to our hearts at dbkAssociates. Many of the insights in this book will be of practical use to us and to our clients. ... Read more


113. Macroeconomics : Principles and Policy, 2004 Update
by William J. Baumol, Alan S. Blinder
list price: $95.95
our price: $95.95
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Asin: 0324201656
Catlog: Book (2004-07-06)
Publisher: South-Western College Pub
Sales Rank: 38871
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Book Description

This text remains a proven leader in the world of economics. Since introducing the aggregate supply/ aggregate demand model as a fundamental tool for learning economics over two decades ago, in this edition William J. Baumol and Alan S. Blinder continue their long tradition of equipping students with the knowledge and tools they need to apply modern economics to their world.Hallmark features include one of the strongest policy treatments on the market and a careful and in-depth focus on the most important economic tools students should retain after the course is over. ... Read more


114. The Art of Innovation : Lessons in Creativity from IDEO, America's Leading Design Firm
by Tom Kelley, Tom Peters, Tom Peters
list price: $29.95
our price: $19.77
(price subject to change: see help)
Asin: 0385499841
Catlog: Book (2001-01-16)
Publisher: Currency
Sales Rank: 7846
Average Customer Review: 3.98 out of 5 stars
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Amazon.com

IDEO, the world's leading design firm, is the brain trust that's behindsome of the more brilliant innovations of the past 20 years--from the Applemouse, the Polaroid i-Zone instant camera, and the Palm V to the "fat" toothbrushfor kids and a self-sealing water bottle for dirt bikers. Not surprisingly,companies all over the world have long wondered what they could learn from IDEO,to come up with better ideas for their own products, services, and operations.In this terrific book from IDEO general manager Tom Kelley (brother of founderDavid Kelley), IDEO finally delivers--but thankfully not in the step-by-step,flow-chart-filled "process speak" of most how-you-can-do-what-we-do businessbooks. Sure, there are some good bulleted lists to be found here--such as thesecrets of successful brainstorming, the qualities of "hot teams," and, towardthe end, 10 key ingredients for "How to Create Great Products and Services,"including "One Click Is Better Than Two" (the simpler, the better) and "GoofProof" (no bugs).

But The Art of Innovation really teaches indirectly (not to mentionenlightens and entertains) by telling great stories--mainly, of how the bestideas for creating or improving products or processes come not from laboriouslyorganized focus groups, but from keen observations of how regular people workand play on a daily basis. On nearly every page, we learn the backstories ofsome now-well-established consumer goods, from recent inventions like the PalmPilot and the in-car beverage holder to things we nearly take for granted--likeIvory soap (created when a P&G worker went to lunch without turning off hissoap mixer, and returned to discover his batch overwhipped into 99.44 percentbuoyancy) and Kleenex, which transcended its original purpose as a cosmeticsremover when people started using the soft paper to wipe and blow their noses.Best of all, Kelley opens wide the doors to IDEO's vibrant, sometimes wackyoffice environment, and takes us on a vivid tour of how staffers tackle a designchallenge: they start not with their ideas of what a new product should offer,but with the existing gaps of need, convenience, and pleasure with which peoplelive on a daily basis, and that IDEO should fill. (Hence, a one-piece children'sfishing rod that spares fathers the embarrassment of not knowing how to teachtheir kids to fish, or Crest toothpaste tubes that don't "gunk up" at themouth.)

Granted, some of their ideas--like the crucial process of "prototyping," orincorporating dummy drafts of the actual product into the planning, to work outbugs as you go--lend themselves more easily to the making of actual things thanto the more common organizational challenge of streamlining services oroperations. But, if this big book of bright ideas doesn't get you thinking ofhow to build a better mousetrap for everything from your whole business processto your personal filing system, you probably deserve to be stuck with themousetrap you already have. --Timothy Murphy ... Read more

Reviews (49)

3-0 out of 5 stars Less than expected
The Art of Innovation is the story of the famous Palo Alto based design firm, IDEO. The book is easy to read and moves quickly. The author, Tom Kelley, is the brother of founder David Kelley. Tom is the General Manager and is an ex-management consultant. This is important because the book really devolves into a light treatise on business management practices. This makes sense since given Tom Kelley's responsibilities at IDEO and his background. It also explains the Tom Peter's Foreword. If you like Tom Peter's books, you will enjoy this book.

If you are looking for real insights into the IDEO design process you will be disappointed. Most of the insights are of a personnel management nature, and even those are at a relatively high level. Mr. Kelley pokes more than a few veiled barbs at the slow industrial giants who simply cannot compete with the brain power and management prowess at IDEO. That may sound sarcastic, but Mr. Kelley's pride in his company often crosses that fine line into arrogance.

There are a few actual projects described to point out how valuable a certain IDEO practice is. There are repeated references to IDEO's contribution to the invention of the Apple mouse and follow-up work on the Microsoft Mouse. Also, a great deal of time is spent talking about the redesign of the common shopping cart that was done in one week for a segment on Nightline. I know that IDEO has had many important clients and recent important projects. Perhaps they can't talk about them because of non-disclosure agreements. There are color pictures of some products at the beginning of each of 15 chapters but often there is no mention of those products in the text. Some black & white photographs of products and the IDEO workspaces also accompany the text. There are no diagrams or illustrations.

A great deal of the book outlines the emphasis that IDEO puts on the treatment of their employees and their penchant for quick and frequent prototyping as a key to success. All projects start by assigning a "hot" team and letting them brainstorm and prototype their way into some great ideas. No details are given on how the teams are formed or managed.

This book is for you if you are looking for a light management practices book and just a little insight into a premier design firm. You will probably be disappointed if you want to find out how products are designed or what specific processes are used to manage the design process. You also will not get a great deal of competitive information about IDEO. The book assumes that you have at least a general idea of what Industrial Design is about.

Tom Kelley admits that workshops about the "IDEO way" have been turned into a profit center. They give seminars on how to organize product development at client companies. I could see IDEO including this book with their seminar, or perhaps they could give it to a prospective client to whet their appetite. It definitely leaves you wanting more information. I am left wondering, "How much is that seminar, and will they let me in?"

5-0 out of 5 stars Innovation for Fun as Well as Profit
There are dozens of excellent books which discuss innovation. This is one of the best but don't be misled by the title, "Lessons in creativity from IDEO, America's leading design firm." Unlike almost all other authors of worthy books on the same subject, Kelley does NOT organize his material in terms of a sequence of specific "lessons"...nor does he inundate his reader with checklists, "executive summaries", bullet points, do's and don'ts, "key points", etc. Rather, he shares what I guess you could characterize as "stories" based on real-world situations in which he and his IDEO associates solved various problems when completing industrial design assignments for their clients. "We've linked those organizational achievements to specific methodologies and tools you can use to build innovation into your own organization...[However, IDEO's] 'secret formula' is actually not very formulaic. It's a blend of of methodologies, work practices, culture, and infrastructure. Methodology alone is not enough." One of the greatest benefits of the book is derived from direct access to that "blend" when activated.

It is extremely difficult to overcome what James O'Toole characterizes, in Leading Change, as "the ideology of comfort and the tyranny of custom." He and Kelley seem to be kindred spirits: Both fully understand how and why truly innovative thinking encounters so much resistance within organizations. Whereas O'Toole suggests all manner of strategies to overcome that resistance, Kelley concentrates on the combination ("blend") of ingredients which, when integrated and then applied with both rigor and passion, may (just may) produce what Jobs once referred to as "insanely great." What both O'Toole and Kelley have in mind is creating and sustaining an innovative culture, one from within which "insanely great" ideas can result in breakthrough products and (yes) services.

"Loosely described", Kelley shares IDEO's five-step methodology: Understand the market, the client, the technology, and the perceived constraints on the given problem; observe real people in real-life situations; literally visualize new-to-the-world concepts AND the customers who will use them; evaluate and refine the prototypes in a series of quick iterations; and finally, implement the new concept for commercialization. With regard to the last "step", as Bennis explains in Organizing Genius, Apple executives immediately recognized the commercial opportunities for PARC's technology. Larry Tesler (who later left PARC for Apple) noted that Jobs and companions "wanted to get it out to the world." But first, obviously, create that "it."

Kelley and his associates at IDEO have won numerous awards for designing all manner of innovative products such as the Apple mouse, the Palm Pilot, a one-piece fishing mechanism for children, the in-vehicle beverage holder, toothpaste tubes that don't "gunk up" in the cap area, "mud-free" water bottles for mountain bikers, a small digital camera for the handspring Visor, and the Sun Tracker Beach Chair.

With all due respect to products such as these, what interested me most was the material in the book which focuses on (a) the physical environment in which those at IDEO interact and (b) the nature and extent of that interaction, principally the brainstorm sessions. In the Foreword, Tom Peters has this in mind when explaining why Kelley's is a marvelous book: "It carefully walks us through each stage of the IDEO innovation process -- from creating hot teams (IDEO is perpetually on 'boil') to learning to see through the customer's eyes (forget focus groups!) and brainstorming (trust me, nobody but nobody does it better) to rapid prototyping (and nobody, but nobody does it better...)." Whatever your current situation, whatever the size and nature of your organization, surely you and it need to avoid or escape from "the ideology of comfort and the tyranny of custom." Granted, you may never be involved in the creation of an "insanely great" product but Kelley can at least help you to gain "the true spirit of innovation" in your life. I join him in wishing you "some serious fun."

5-0 out of 5 stars This is the way I would run my company
This should be the first book you read when you get out of college. Much of what Tom Kelley says would probably make your boss turn away, going against many theorems taught in management classes.

But just maybe he is re-defining the perfect environments for the the ideas that change the way we interface.

5-0 out of 5 stars a handbook of innovation
It is a handbook for innovation, the book share the experience of IDEO, the methods and the work practice to generate new ideas and the process of turning ideas to product. The first one is observation, people many ignore this point or pay little attention on that point. Tom mentioned a point that, we should user-oriented. Observed people how actually use a product instead of only interview them. Because some of customers are lacking product knowledge they cannot express the difficulty of using the product, even they do not fully utilize the product, so you may only get limited insight from interviewing them only.
I know that many people know the term of Brainstorming, which is a method of ideas generation. However, how to have a good brainstorming is a difficult task.

The third process is making prototype. It helps to solve the problem in 3-D, and let you know the problem or mistake in early stage of the process.

The last insight is about the quality of the team members. They should broad in their skills and interests, deep in their knowledge and experience in one or more disciplines. All these could enhance the cross-pollination. All they should accept the divest within the team.

1-0 out of 5 stars Waste of time.
Reading this book is a waste of time. I know, It is tough to explain how someone can do innovating thinking etc. But this book does not help any. Read books on mindmapping instead. ... Read more


115. Wooden on Leadership
by JohnWooden
list price: $22.95
our price: $15.61
(price subject to change: see help)
Asin: 0071453393
Catlog: Book (2005-04-05)
Publisher: McGraw-Hill
Sales Rank: 309
Average Customer Review: 5.0 out of 5 stars
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Book Description

"Team spirit, loyalty, enthusiasm, determination. . . . Acquire and keep these traits and success should follow."

--Coach John Wooden

John Wooden is without question one of the most respected and honored sports coaches in our nation's history. But it wasn't winning games that drove him; it was ensuring that, regardless of the final score, his players always put forth their utmost effort and performed to the best of their abilities.

One of the lesser-known aspects of Wooden is the notebooks in which, beginning in 1948, he regularly recorded his thoughts, inspirations, and life lessons. In Wooden on Leadership, the legendary coach and his longtime collaborator Steve Jamison combine the best of those notebooks with Wooden's far-more-celebrated Pyramid of Success to create a leadership skills guide designed to help anyone develop character, conviction, and remarkable achievement.

Whether discussing teamwork ("It takes 10 hands to score a basket"), organization ("Don't mistake activity for achievement"), or even discipline ("Use the carrot as a stick"), it constructs a masterful template for confronting limitations and achieving personal success in virtually any setting or situation.

... Read more

Reviews (2)

5-0 out of 5 stars The Best on Being The Best
John Wooden is undoubtedly one of the best leaders one can learn from. In this book he makes the statement that what he misses most about basketball is teaching. Well after reading this book, you see without a doubt that his teaching days are definitely not over. Only the students have changed. Instead of teaching young men as in the past, his audience knows no age limit, gender, or job title. This gentleman is much more than just a coach, but is a living example of the type of leader the world needs now more than ever. His pyramid should be required knowledge for anyone who aspires to be a leader. Well written, as are all his works with Steve Jamison, it is a book to be referred to often, read and re-read. Thanks Coach.

5-0 out of 5 stars Great book
Author and former coach John Wooden in this book continues to share his great vision and framework for leadership and inspiration. The author proposes and provides the reader with a fantastic guide behind the skills and fundamentals of leadership. From personal experiences, he establishes an easy to read book that I highly recommend. ... Read more


116. Heart of a Leader : Insights on the Art of Influence
by Ken Blanchard
list price: $14.99
our price: $10.19
(price subject to change: see help)
Asin: 1562924885
Catlog: Book (2004-03-25)
Publisher: Chariot Victor Pub
Sales Rank: 12697
Average Customer Review: 4.71 out of 5 stars
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Reviews (7)

4-0 out of 5 stars Easy to read
This book is very readable and gets some new thought processes working.

5-0 out of 5 stars Good Advice
I purchased the e-book of "Heart of a Leader." The book is chock full of great tips for a variety of situations with the justification for each tip. It is an excellent reference for any supervisor or manager.

5-0 out of 5 stars Easy Reader
Blanchard takes a "Chicken Soup" approach in this book, capturing the essence of the leadership parables told in his previous works in simple, concise summary format. This is a great reminder for those who have read the other works, or a great introduction for those who haven't. Either way, the essence of Blanchards' winning approach to working with, and getting things done through people is superbly presented.

5-0 out of 5 stars The Heart Of A Leader
This book is very good with clarity to the point. Short and simple pages to read right through to being a true leader in work, relationships, and working to be successsful in managing people. If a person is a manager already they can be a true leader by believing in their associates to support others to reach theirs goals too! Anytime an associate wants to grow and learn in the company they work for a manager must let them excel. This only benefits the person and the company as well. Work needs to have fun and humor bringing out the best in their people and customers. This book definately covers the heart of a leader with much integrity having genuine people skills.

4-0 out of 5 stars One Minute McNuggets


76 Management McNuggets from the master of the genre. If you like the soft side of management to be short and sweet, this is the book for you. You get a Ken Quote on the left and a one-pager explanation on the right. Great reading for the john.



-- Mark Kelly, coauthor of MASTERING TEAM LEADERSHIP: 7 ESSENTIAL COACHING SKILLS ... Read more


117. Macroeconomics
by Olivier Blanchard
list price: $124.00
our price: $124.00
(price subject to change: see help)
Asin: 0130671002
Catlog: Book (2002-08-13)
Publisher: Prentice Hall
Sales Rank: 62949
Average Customer Review: 4.18 out of 5 stars
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Reviews (11)

2-0 out of 5 stars Mediocre learning tool
Olivier Blanchard (M.I.T.) clearly knows his macro stuff, but he has a hard time articulating some of the more basic - and thus fundamental - elements of macro theory. Blanchard's explanation of the key IS-LM relation is very weak, very confusing- Mankiw does a much neater job. This book is full of complicated algebra and thus will be a huge headache for anyone who doesn't love the more tedious realms of math. Reading through the text, the content frequently waffles between inane digressions and examples, and equally useless mathematical derivations. I do give this book credit, 2 stars that is, for being comprehensive; it covers more than any comparable book.

4-0 out of 5 stars Fine *textbook* but.....
This publication is obviously a quite thought-out textbook and is well-organized in its content. However, I do _not_ recommend it as a review text for those somewhat weak in mathematics. The book is loaded with graphs and equations that might thwart those former students wishing to review their macroeconomics or just desiring a good home reference for same.

For neophytes or those long out of college (30-years-plus in my case), I suggest a good basic "principles of economics" text (and maybe some remedial algebra books and/or classes) before taking on more (relatively) advanced works such as this.

However, the book is nevertheless interesting and actually has quite a few graphs, etc easily understandable by any reasonably intelligent person.

5-0 out of 5 stars undergrad macro text full of intuitions
Unlike the graduate textbook (Lectures on Macroeconomics), this undergraduate textbook is full of economic intuitions, comparable to microeconomic textbooks of Varian's.
Especially, if you have an interest in Macroeconometic practices (books such as Ray Fair's...), Blanchard's is much better than Mankiw's, I believe.
First edition contained the exciting (but short...) section on identification problem and differentiation between causality and correlation. Those issues are of much more importance than they look when you actually "do" something with the macroeconmic issues.

4-0 out of 5 stars Good Intermediate Macro Book
This book is an appropriate tool for an intermediate macroeconomics course-guess where I used it! The "Core" of the book is broken up into three sections: the short run (IS/LM), the medium run (IS/LM-AD/AS), and long run (Solow). This is very helpful and provides a natural progression.

Blanchard does skim over some of the more basic stuff, especially, as somebody mentioned, with the IS/LM model. For this reason I think it is very appropriate for an intermediate course where somebody probably has already learned some of the fundamentals in an introductory course. Unfortunately I felt that the Solow model was not in the depth that I would like, especially with respect to mathematics.

On that note, the book doesn't use a high level of mathematics, but the equations are there, and your algebra should definitely be up to par. This also provides a nice transition to those looking to take an advanced micro or macro course, as things tend to involve more and more mathematics as one goes on.

Overall, a good book, lacking in a spot or two, but a good textbook overall.

3-0 out of 5 stars Look at Mankiw's text
The content of Blanchard (3rd edition) may be all very well, but the layout and typography are such a hodgepodge as to be quite distracting and intimidating. The CD is only Windows-compatible, and judging from the description strikes me as rather more a nuisance than an asset (it might have been put in a pocket iside the cover, but no such luck). For a clearer and altogether more pleasant presentation, take a look at Gregory Mankiw's Macroeconomics, 5th edition. A quick check indicated it was perhaps a bit less thorough (Mankiw doesn't mention the problems with non-performing loans in the Japanese banking system; Blanchard does), but one has to draw the line somewhere, and there is something to be said for allowing the instructor a bit more flexibility to introduce examples. ... Read more


118. Getting Them to Give a Damn : How to Get Your Front Line to Care about Your Bottom Line
by Eric Chester
list price: $19.95
our price: $13.57
(price subject to change: see help)
Asin: 1419504584
Catlog: Book (2005-05-01)
Publisher: Dearborn Trade, a Kaplan Professional Company
Sales Rank: 6136
Average Customer Review: 5.0 out of 5 stars
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Reviews (1)

5-0 out of 5 stars Much-Needed Book, Right on Target
If you are a business owner employing people between the ages of 16 and 24, buy, read, absorb, and apply this book. If you are a manager or supervisor in any kind of company where you are responsible for employees between the ages of 16 and 24, buy, read, absorb, and apply this book. If you are the confused parent of one or more children between the ages of 16 and 24, buy, read, absorb, and apply this book. If you are an educator of students between the ages of 16 and 24, buy, read, absorb, and apply this book. Are we communicating here?

OK, your first reaction is the profanity in the book title. Live with it! You will find the word a few places in the text, but it's there to make a point. Yes, the writing is punchy, direct, and pushes the envelope of your thinking. However, so do the attitudes and behavior of your young people. We older folks (let's say that term refers to all us gray beards over 35) need to wake up and smell the differences between today's young workers and their counterparts in previous generations. They are different, and must be managed differently. Learn how and succeed. Ignore the lessons of this book and continue to pour profits down the drain by recruiting, training, recruiting, training, recruiting, training, ad nauseum.

Eric Chester is respected as the leading authority on this age group, assuming that anyone can be an expert on kidployees. As a consultant and author in the workforce field, I'm very comfortable telling you that the man is right-on in his writing as he is in his speaking. He'll grab you at the beginning of the book and hold your attention with anecdotes (some from his own life) and lessons learned. In page after page, Chester presents knowledge, insight, techniques, and advice that-if heeded-can substantially strengthen a manager's effectiveness.

In the first of five well-organized sections of the book, you'll gain valuable perspectives about the 16-24 year olds (Generation Why), noting how and why they're different...and how the difference can be a powerful asset for your company. Subsequent sections address how to attract, keep, and connect with this important employee group. The last section offers important insight into some employers who get it right...why and how. An index supplements the text, enabling you to go back to particular sections for refresher readings.

You will be amazed at how much the author has packed into this comfortably-sized book.
After you're finished with your first reading, you'll probably be inspired to buy copies for other managers in your organization. Wait. I take that back. That inspiration will come to you before you've finished with the book. It hit me somewhere about half through the pages.

Warning: if your competitor uses this book and you do not, you are in big trouble!
... Read more


119. Bringing Out the Best in People
by Aubrey C. Daniels
list price: $21.95
our price: $15.36
(price subject to change: see help)
Asin: 0071351450
Catlog: Book (1999-12-21)
Publisher: McGraw-Hill
Sales Rank: 25155
Average Customer Review: 4.48 out of 5 stars
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Book Description

The classic bestseller on performance management is updated to reflect changes in today's working environment. When an employer needs to know how to gain maximum performance from employees, renowned behavioral psychologist--Aubrey Daniels is the man to consult. What has made Daniels the man with the answers? His ability to apply scientifically based behavioral stimuli to the workplace while making it fun at the same time.

Now Daniels updates his ground-breaking book with the latest and best motivational methods, perfected at such companies as Xerox, 3M, and Kodak. All-new material shows how to: create effective recognition and rewards systems in line with today's employees want; Stimulate innovations and creativity in new and exciting ways; overcome problems associated with poorly educated workers; motivate young employees from the minute they join the workforce. ... Read more

Reviews (21)

5-0 out of 5 stars Wow! It will change the way you manage your staff! Great!
One of the very best, if not the best, books on motivating a group of people that I have ever read. I've just started implementing some of the stratagies and I'm already seeing positive results. The book is easy to read and understand.

5-0 out of 5 stars Breakthrough in business literature
Business is characterized by a lot of common sense solutions. But in fact, the many books that are released articulate only the particular view and experiences of the author. A scientific based book about how to understand and change behavior in organizations was lacking. Aubrey Daniels has made the remarkable accomplishment of writing a book that is both strongly based in the science of behavior analysis, as easy to read and to use. This is one of the best books that has been written about business, also because it demonstrates that business is behavior.

Drs. M.M. Rietdijk, Nyenrode University, The Netherlands

5-0 out of 5 stars The most "a-ha" moments I've had in a long time
Wow - This book, if you are willing to listen, will help you become aware of what is going on around you. At least, it did for me. Every couple of pages, I found myself saying "oh .. oh yes.. of course!" If nothing else, this book made me realize that I'm not crazy nor am I alone; that my environment, particularly the standard salary compensation system, really is de-motivating. No wonder I and so many others often struggle with procrastination!

The concepts are explained very well and he does a very nice job drawing out the implications to specific examples that most readers will immediately relate to. This book was one of the most satisfying reads I've had in a long time.

5-0 out of 5 stars Read it today
I'm very happy I picked up this book. This book opened my eyes to how people work. With this book I now more prepared and I am more confident with how I now deal with people. I recommend this to anyone who is any leadership role, this book helps you understand people and how to get the best out of them. not just get something out of them, but getting best from what they have to offer. and as leaders, thats what we want from our people. get it today!

5-0 out of 5 stars Skinner Would be Proud
Dr. Daniels brings the subject of behavior analysis to a level where human resource managers can understand the concepts of performance management and actually apply his principles of scientific employee management. For anti-behaviorists (those who fear being controlled by the human tendency to adapt behavior in order to receive rewards and avoid punishment) this book is a nightmare. Daniels succinctly describes the behavior analysis process and how employers can use it to improve organizational effectiveness and efficiency by "pinpointing" job performance standards and incentive programs. A must read for any manager. His chapter on incentive plans was particularly insightful and illustrates the fallacies of most reward systems. ... Read more


120. Jack: Straight from the Gut
by Jack Welch, John A. Byrne
list price: $29.95
our price: $19.77
(price subject to change: see help)
Asin: 0446528382
Catlog: Book (2001-09)
Publisher: Warner Business Books
Sales Rank: 3236
Average Customer Review: 3.75 out of 5 stars
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Amazon.com's Best of 2001

It's hard to think of a CEO that commands as much respect as Jack Welch. Under his leadership, General Electric reinvented itself several times over by integrating new and innovative practices into its many lines of business. In Jack: Straight from the Gut, Welch, with the help of Business Week journalist John Byrne, recounts his career and the style of management that helped to make GE one of the most successful companies of the last century. Beginning with Welch's childhood in Salem, Massachusetts, the book quickly progresses from his first job in GE's plastics division to his ambitious rise up the GE corporate ladder, which culminated in 1981. What comes across most in this autobiography is Welch's passion for business as well as his remarkable directness and intolerance of what he calls "superficial congeniality"--a dislike that would help earn him the nickname "Neutron Jack." In spite of its 496 pages, Jack: Straight from the Gut is a quick read that any student or manager would do well to consider. Highly recommended. --Harry C. Edwards ... Read more

Reviews (226)

4-0 out of 5 stars Jack, Over the Top Results
REVIEW: If one word could sum up Jack Welch's career at GE it might be "results". And this is why many people will want to read this book. It is basically an autobiography of Jack Welch's GE years and does not dwell on deap management theory. Those readers expecting a lot of new business theory or to learn how to repeat Jack's performance by reading about his secret methodology may be disappointed.

The management insights that Jack does reveal seem to me to be generally built on fairly well established (but poorly executed) management practices. Jack has just embraced them and used focussed passion coupled with an obsession on people to execute superbly and produce great results. For example, some of his major initiatives could be said to have been derived from existing management principles: 1) "No. 1 or 2" Jack admits is derived from Peter Drucker, 2)I believe six sigma is derived in part from Motorola, 3) "Boundaryless behaviour" can said to be based on Peter Drucker's observation that there are no profit centers inside an organization, and 4) Jack was clearly not an early pioneer on "E-business". Yet he recognized the opportunities and produced results from them. The book probably won't become a classic, but it is still recommended reading for today's and tomorrow's managers and especially those interest in the man himself.

STRENGTHS: The book is a fairly easy and interesting read full of anecdotes and insites. It does a great job of showing the management task as art and discipline that can be learned, improved, and mastered rather than as personal charisma or other common stereotypes of leadership.

WEAKNESSES: The minor weaknesses of the book relate to Jack's strong, competitive personality (and maybe ego) that show through in his writing. Despite that author's initial disclaimer to read "I" as meaning "we" I found Jack's lack of distinction between himself and GE to be minorly annoying. Parts of the book are filled with phrases like "I bought this $$$$$ company" when clearly "We" is appropriate [I know, I'm nit-picking]. Second (and this is almost excusable in an autobiography) Jack rarely gave the "other side" of the story when discussing major GE crises. For example, he never explains the EU's reasons for blocking the Honeywell merger, assuming that it is so obviously wrong it's not worthy of explaination.

5-0 out of 5 stars His advice may seem obvious to some, but...
His advice may seem obvious to some, but how often is it actually practiced? I shouted "yeah!" to myself over and over as I read a couple chapters of this book.

For example: the chapter about rating and rewarding his employees was excellent. For example, giving Class A employees 3x the salary increases over Class B employees-- Great!! Giving NO increases to Class C employees, and getting rid of them sooner rather than later...what can I say, I LOVE IT!!

He's so right about the fact that it's more cruel to let Class C workers attain and maintain an certain income level (that they are not really worthy of), and waiting til they're older, with a large mortgage and kids in college before finallly telling them that they're not making the grade.

I've worked with some people in the high-paying tech arena that, because of either blatant incompetence, bad attitude, and/or pure laziness, never should have gotten to where they are today. As far as I'm concerned, some never should have gotten past working in the food service industry.

Eventually those people *do* get weeded out (I'm seeing it happen right now in this economy). Sooner is better than later, both for the employer and the employee. I also enjoy not having to work with those types.

3-0 out of 5 stars I am almost ashamed to keep this book on our shelves
I must say I am disappointed in this book. Mr W. clearly takes much credit for the success of GE. Although a strong leader in any organization can make a big difference, it looks disgustingly fake when he tries to take all credit for success. If you are a critical reader you will most likely see through the tireless self promotion that went on with W.

I cannot waste any more time on this book, so I must end this review here, but there are good parts of this book. To find out about those, read someone else's reviews.

3-0 out of 5 stars Inside scoop on GE
A good book to get the inside "going ons" from a CEO's perspective. If you have interest in GE and the happenings through Mr. Welch's eyes this is a good read.

I was hoping to get a little more insight and direction regarding the key elements of running an extremely successful business. Outside of the "people are everything" and weed out the bottom feeders, there was little practical knowledge to be taken from the book and used by manager "want-to-be" types.

4-0 out of 5 stars Buy the book used
I guess it's not bragging if you can do it - and he did. It is difficult to argue GE's success over the past 20 years. Mr. Welch took a 12 billion company and made it into a 500 billion dollar business. Without even using a computer!! Regarding the portion of the book were he talks about assigning E-trainers for all the top executives in the company, all I have to say is rank does have its privileged, It must be nice to have a techie hold your hand if you are an executive and computer illiterate.
It is hard to believe that it wasn't until 1999 that Jack Welch sent his first email. A multimillionaire who isn't connected....
I am not sure if it is ignorance or apathy?

In Mr Welch's defense, I am not sure how the author could have gotten around referencing everybody he worked with or for.
If you can get through that part of the book, there are some things in the rest of the book that are of value. I listened to the book on tape so it wasn't so bad.
He does talk about real people and real problems that he encountered throughout his career and what it took to get the job done working within the environment HE created.
If you are not a business person or just wondered what it is like at the top, here are a dozen of the key ideas Mr Welch talks about in his book.

Stretch jobs
The runway of a person,
The vitality curve of a career
Differentiation being a key value to getting ahead
"boundaryless" operations
Blackbelt employees
Plane crash scenario: Who will run the company
Having a deep bench: When a replacement was needed
Fix, Close or Sell areas of business that are not performing well
Being #1 or #2 in your field
The 6 sigma quality movement
Finance: People and dollars are the movable parts, while the people hold the depth of knowledge
Not to mention a smattering of, golf, tennis and ping pong stories.

Overall I would say buy the book used or borrow it from a friend - 4 stars ... Read more


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