Book Description

Organize a powerful, effective business presentation and deliver it with style! Say it with Presentations helps you define why you're giving the presentation and the audience you need to convince. This compelling, comprehensive presentation toolkit tells you when, why, and how to use humor, and, yes, silence to get your points across...how to make the most of visuals...set up facilities and equipment...and rehearse to communicate your confidence, conviction and enthusiasm, and much, much more.

Reviews (6)

Not With It
This book is more in tune with older thought on delivering presentations than it is with today. I also found the hand drawings of trying to make putting winning graphics together as child's play somewhat silly. There are many other better books out there, such as "Presentation Skills for Managers" that are more in tune with the times, and less like treating the reader as a child. I found Mr. Zelazny's other book "Say It With Charts" to be more useful.

Successful Presentations
This book is the best and gave me valuable tips to make effective presentation. Knowing how to communicate effectively, I can improve my teaching style. When I translate text pages into a brief presentation visual, my creativity enhance.

Reccomend highly
If you have to do presentations, chances are you don't have much time to wade through literature about how. Many books exist on the subject; this has got to be one of the best - covers basically all you need to know about How and Why rather than What. Zelazny helps the reader to find his/her own way, which is ultimately better than being spoon fed as in the disappointingly dry "McGraw-Hill One Day Workshop on Presentation Skills"

Buy this book if you rely on giving presentations for your job. Even if you are facing a one-off crisis presentation, this book can be read fast enough to offer concrete help immediately.

Oh - it's fun an humorous too. But a bit expensive.

Useful, but just for beginners
I am a strategic consultant and I founded the book too simple. It is highly recomended (together with "Say it with charts") if you are brand new in a consultancy firm or, because of your job, you occasionally have to do professional presentations and you want to acquire a basic methodology. It is a good book for starters, but presentations is kind of an art and it is a skill difficult to get.

Real help for you, the presenter
Say It With Presentations steps beyond the "How to give a speech" story of its peers. Gene shows us what works, why it works, and, most importantly, how we can all make it work. I have not seen a better book for giving business presentations than this and don't expect to find one.

The secret is simplicity.

Following his own advice, Gene makes the book simple and has simple examples and arguments for ideas that are soooooo tempting to complicate.

This is not a book to read. It is a manual to review, a guide to follow, a resource for self help, and a reminder of the rights of the audience.

Most importantly, it is fun to refer back to constantly both before and after presentations. ... Read more

Book Description

Getting stuck is an integral part of business because the most ambitious and rewardingwork is often the hardest to undertake. The challenge is knowing how to get unstuck.Inthis dynamic and pragmatic handbook, Keith Yamashita and Sandra Spataro share theinsights, methods, stories, and best practices of the extraordinary leaders they haveworked with at business giants such as IBM, Sony, Disney, HP, and Nike.

In immediately accessible terms, they identify the symptoms of being stuck, introducereaders to the Serious Seven states of "stuck"—from "Overwhelmed" to "Exhausted" to"Alone"—and offer dozens of in-the-moment tools, techniques, and examples to generateimmediate ideas, whether you need to back up in order to move forward, motivate astruggling team, change your goals, or inspire yourself with a clearer picture of whereyou’re headed.

With a handy trim size, a vivid two-color interior, and memorable images that speaklouder than words, Unstuck is a book for anyone who wants to get themselves ortheir team motivated and moving in the time it takes to fly from New York to D.C.Designed to be flipped through, read in chunks, and returned to again and again,Unstuck is an innovation in business literature. ... Read more

Reviews (24)

A very user friendly book for your business.
This book caught my eye immediately with the vibrant cover and it's small size. I read this book cover to cover the first time I picked it up. Then I went back through it and followed the instructions on solving my own problems. Throughout the book, there are descriptions of various problems and where to turn in the book to help you solve what you need fixed. It's very interactive and it has great graphics. This is a book that you won't be bored with. I would recommend this book for anyone - from the CEO to the new guy. Although no book can fix your problems for you, UNSTUCK is the best guide around to help you.

A great plane read.
This is a perfect book for anyone whose slammed with work, headed onto a plane, and seeking fresh ideas. The authors, a designer and Grad Professor, take the reader through a self-guided tour of organizational design and leadership 101. There's no predicatable narrative to the book, as many pages contain provocative questions with corresponding page numbers. While this may leave some readers lost, those that embrace the unique design and layout of the book won't be disappointed. My whole team is hooked on several pages from the book and unlike most traditional business books (zzz...), we're really using Unstuck.

Great book for teambuilding
Unstuck is the perfect book to use for a teambuilding exercise. Pass the book out to each member and let them read it in their own way. Not only is the book short, but you don't even have to read it cover to cover -- the authors encourage readers to take a non-linear approach and suggest paths to becoming unstuck. Gather up the troops and compare the experiences. Did everyone identify the same problems with the team? What types of ideas were sparked by reading of the book?

Much of what the authors say is common sense. But, sometimes common sense is the first thing that's lost when things start to go wrong. Unstuck is more fun to read than most of the business type books out there, but it also includes references to more serious and in-depth resources. Plus, it looks good on a bookshelf.

Get out of that rut!
This book came just at the right time. My group at work, and really my whole company, was just "stuck." I cannot motivate the whole company, but the ideas in Unstuck can help to motivate my group and get us out of the rut we have been in. Some of the ideas are not new, but sometimes it is easy to forget how to get motivated and how to motivate others and a reminder is all that is needed.

Unstuck is not a huge, tedious "business" book. It is small, quick to read, helpful and funny. It contains practical diagnostic tools and solutions that are as applicable to everyday life as they are to the workplace.

A good how-to guide for getting your team out of a rut
Unstuck is a great book for helping to get your team or your business back on track. Maybe you're not living up to your potential, or you sense there is a problem, but you're not sure what it is or how to fix it. With Unstuck, you first spend a little time diagnosing why you're stuck. The categories are explained really well, so it is easy to see where you fall. Once you know where your problem is coming from, there are over 100 pages of tools, techniques, and examples, including short case studies, that will help you get unstuck. What makes this book fun to read, in addition to the great design, is the fact that once you know what your problem is, it gives you page numebr for the ideas that will best help you. It is sort of like a choose-your-own-adventure book for grown-ups. Or you can read it all the way through for all of the ideas. The only thing that I wished were different was that I was searching for help getting out of a rut in my own life, and Unstuck focused on helping groups with problems. ... Read more

Book Description

Would you like to know the secrets to making all the money you’ll ever want?

Now, two mega-bestselling authors with decades of experience in teaching people how to achieve extraordinary wealth and success share their secrets. Mark Victor Hansen, cocreator of the phenomenal Chicken Soup for the Soul series, and Robert G. Allen, one of the world’s foremost financial experts, have helped thousands of people become millionaires. Now it’s your turn.

Is it possible to make a million dollars in only one minute? The answer just might surprise you. The One Minute Millionaire is an entirely new approach, a life-changing “millionaire system” that will teach you how to:

* Create wealth even when you have nothing to start with.
* Overcome fears so you can take reasonable risks.
* Use the power of leverage to build wealth rapidly.
* Use “one minute” habits to build wealth over the long term.

The One Minute Millionaire is a revolutionary approach to building wealth and a powerful program for self-discovery as well. Here are two books in one, fiction and nonfiction, designed to address two kinds of learning so that you can fully integrate these life-changing lessons. On the right-hand pages, you will find the fictional story of a woman who has to make a million dollars in ninety days or lose her two children forever. The left-hand pages give the practical, step-by-step nonfiction strategies and techniques that actually work in the real world. You’ll find more than one hundred nuts-and-bolts “Millionaire Minutes,” each one a concise and invaluable lesson with specific techniques for creating wealth.

However, the lessons here are not just about becoming a millionaire—they are about becoming an enlightened millionaire and how to ethically make, keep, and share your wealth. Whether your goal is less than a million dollars or that amount many times over, there’s never been a better time to achieve abundance. Let The One Minute Millionaire show you the way. ... Read more

Reviews (136)

Amazon you need to give more stars. On a scale from 1-5,
This book is at least a 10.

Seriously, I have long been a fan of both Mr. Allen and Mr. Hansen. This book is great. It combines both fiction with non fiction and as a result you have a mega best seller and super book that can create powerful results for people who actually read and use the concepts in the book.

The fictional story is inspiring and really not that far off what others have done. It reminds me of Allens excellent book "The Challenge", how Allen took three people straight out of the unemployment lines. People who were broke and frustrated and showed them how to earn $5,000 in real estate in three months.

So the fictional part is no really so fictional at all. The non fictional part is the best of Allen and Hansen and delivered in a new and exciting way. You'll learn how to use the internet, real estate and n etwork marketing.

Overall, a great book. Inspiritional, motivational and educational. Certaintly better than reading JBQ's antiquated and boring nonsense.

Good book. Highly recommended.

Powerful and inspiring
Robert Allen and Mark Victor Hansen have scored another winner with The 1 Minute Millionaire. I have many tapes from Hansen that were promoted by SMI many years ago. And I have read some of Robert Allens books, most notably Multiple Streams of Income, Nothing Down and Creating Wealth.

I'm in network marketing and am h appy to see prominent people like Robert Allen, Mark Victor Hansen, Robert Kiyosaki, Brian Tracy and others promoting this concept of wealth creation.

As everybody knows by now, The 1 Minute Millionaire is both fictional and non fictional. The fictional part is a story about a mother who must create income quickly. The non fiction part showcases Hansen's and Allen's most famous strategies. As a result this book is both inspiring and educational.

I recommend The 1 Minute Millionaire for anyone. It can change your life.

Six degrees of separation
This book is better than the Wealthy Barber or any of the Kiyosaki books that are written in this type of "make believe" style.

However I was left with two questions: Where do you get a mentor like the one in the book for free? Not to mention, friends like that? Friends that will work for free and support you unconditionally

2.5 - 3 stars - It has some good points

Unique and Powerful Book!
This book was required reading in my Network Marketing organization, and I had the great pleasure of reading and leading a book discussion on this wonderful book.

Mark Victor Hansen and Robert G. Allen have written a synergistic, life-changing book. It's a quick read--most of the sections on the left-hand side of the page are 4 pages long or less--and the lessons are powerful. The right side of the pages (the story side) are compelling. And it's ingenious that they thought to write the book to take advantage of the cumulative effect of symbolism and emotion along with practical information.

If you're more logical and left-brained: The "right side brain" pages are a short story about a young woman, newly widowed, challenging her rich and (rather stereotypically heartless) in-laws for the right to raise her children. Some of the characters' actions will seem illogical and unrealistic. However, if you buy this book I would strongly ask you to suspend the "left brain" belief for a moment to let the core of the lesson come through for you. In the end the short story will further illuminate the lessons on the "Left Hand" pages and will bring them into sharper focus, because you would have put those lessons into practice by visualizing and feeling along with the character.

For the predominantly right-brained (like me): this isn't a heavy book. The sections are short, and the 24 AHA's are especially illuminating and helpful. The rest of the book has great suggestions for creating sources of income (of which Robert Allen is especially famous for), and for integrating those changes within yourself to better yourself and others around you (as Mark Victor Hansen is fond of teaching). After reading the short story, the "left hand" pages will bring everything you learned by "feeling" through the story into even greater focus.

All in all, this is a great book to add to your library. If you've read any of the RichDad series and Robert Allen's Multiple Streams of Income, you'll definitely want this in your arsenal.

Definitely a winner!
What appealed to me about this great book by Allen and Hansen is that it offers both fiction and non fiction, it is entertaining and enlightening and the timing couldn't be better.

People who think this is "hokey" or "feel good" just don't get it. Perhaps too much left brain training and I am curious as to how they are doing financially.

The 1 Minute Millionaire is a great book. It will inspire and educate you. This is must read, especially after listening to the democrats. ... Read more

Book Description

Human systems and organizations move in the direction of what they study--is the premise and focus of this practical handbook.The book is composed of generic interview questions central to the "Discovery" phase of the Appreciative Inquiry process.Appreciative interview questions such as those discussed in this book seek to discover who and what the organization is, at its best. ... Read more

Reviews (2)

When there is no one else - use this book !
Approach this book as a point of departure for writing your own unique questions and you will be delighted. I was !

Whenever possible, I always move towards engaging members of the community or team or organization with which I'm working in the co-writing of the appreciative protocol. Such a co-constructionist approach invariably leads to more vibrant language, terms and phrases that are part of the culture yet expand it - and generally a better set of questions than anything I produce on my own. (and of course such a process also builds internal capability!)

But sometimes my best efforts to enage the client system come to no avail and so I find myself sitting in my hotel room in front of my laptop, facing a blank page. It is at those moments that this book really shines for me. The questions listed here serve as a stimulant, a point of departure and as a surrogate for a co-creator(s).

If you understand Appreciative Inquiry, and if you have learned the skills of question development, then this book is a gem for those times when no one else is around. !

Not So Good
Appreciative Inquiry (AI) is a means of planning change by focusing on the positive rather than the negative in organizations (or in an individual's life for that matter). The Discovery phase (Step 1 in the process) relies in large measure on obtaining input from stakeholders and that in turn requires having the right questions to encourage people to open up positively about past experience, the present situation, and future hopes and dreams.

This "encyclopedia" lists sample questions, usually three per topic, on a variety of issues that are arranged alphabetically (like an encyclopedia). I have two problems. One is that the topics might have better been grouped, e.g., those dealing with Mission and Vision, those dealing with Marketing (customers, products, quality), and so on. The other problem I have is that the questions after a while all sound somewhat similar. This would have been a more useful book, I think, if more space had been devoted to how to frame and ask questions. That particular chapter is rather brief but helpful.

Unfortunately the last 70 pages (of a 150-page book) could have been almost entirely eliminated. A chapter gives a template for a sample interview. It then makes it concrete by simply adding the phrase "the Human Resources Department at XYZ company" in the "Company Name" space of the template. There then follow four copies of the same blank template for the reader's use. Why four copies I don't know, unless the reader doesn't have a computer or copy machine. Is one supposed to cut out each copy for use? One simple chapter explaining the template would have been fine. The "sample interview" was a total waste, as were the four copies of the same template presented earlier.

While, as a planning consultant I think AI is a good tool for information gathering and assessment, I don't think I would find myself reaching for this book on a regular or even seldom basis.

I think the book to be written has to do with gathering positive information from people but also dealing with negative information. People will share positive experiences and hopes and are too infrequently asked for them, but they will also want to "vent" with negative information and an AI researcher needs to know how to react to and absorb and use that as well. The danger is that AI becomes a reaction to negativity (we all love to complain) and so simply tips the scales in the other direction rather than achieving balance in gaining people's contributions for change. ... Read more

Book Description

Like other aspects of business, good advertising is the result of hard work and careful planning.Creating good advertising is an enormous challenge. Imaginative and refreshingly honest, Advertising 3e continues the tradition of providing readers with a solid understanding of advertising strategy. The table of contents is designed to follow the same process that advertising agencies follow. ... Read more

Book Description

What’s Your Type at Work?

Are you one of those organized people who always complete your projects before they are due? Or do you put off getting the job done until the very last possible moment? Is your boss someone who readily lets you know how you are doing? Or does she always leave you unsure of precisely where you stand? Do you find that a few people on your team are incredibly creative but can never seem to get to a meeting on time? Do others require a specific agenda at the meeting in order to focus on the job at hand?

Bestselling authors Otto Kroeger and Janet Thuesen make it easy to recognize your own type and those of your co-workers in Type Talk at Work, a revolutionary guide to understanding your workplace and thriving in it. fully revised and updated for its 10th anniversary, this popular classic now features a new chapter on leadership, showing you how to be more effective on the job. Get the most out of your employees—and employers--using the authors’ renowned expertise on typology. With Type Talk at Work, you’ll never look at the office the same way again! ... Read more

Reviews (2)

Finding Ways to Communicate
All personality books offer generalizations and this is no different. The authors, however, do acknowledge the limitations of the Myers-Briggs test (in contrast to Please Understand Me, a worthless book). I had my staff take the MB test to see how they scored and then had them read and use the book in exercises to understand how their communication with and peception of others is affected by their personality. It was an interesting process and got them to realize that some of their interpersonal conflicts start in their head. A good choice for team building and organizational development.

USEFUL MATERIAL CONNECTING TYPE WITH WORK
This is just one of the books that shows you how to use personality/psychological type at work and is worth reading. It covers nearly all issues we face in the modern workplace like communicating with co-workers, handling stress in the workplace, ethics, time management etc. all from a Type perspective. Kroger and Thuesen do a good job at explaining how Extroverts handle things differently from Introverts, Sesates from iNtuitives, Feelers from Thinkers, & Judgers from Perceivers. Apart from this, in between it gives various tips on how people with different preferences can better understand and work with each other. It also tells interesting tales about the happenings in the workshops they conduct and how they explain to people that its because of their personality differences that conflicts arise and what they could do to prevent them. It even has some jokes at the end of the book.

I thought that the cream of the book was the descriptions of the 16 personality types. My type description was extremely accurate and insightful and three or four of the points mentioned in that seemed shocking to me because they described what went on in my mind and its something only I knew about.

But beware - It isn't so good on finding out what your type is.

Overall, a good read! ... Read more

Book Description

Step-by-step guide to creating compelling, memorable presentations

A chart that once took ten hours to prepare can now be produced by anyone with ten minutes and a computer keyboard. What hasn't changed, however, are the basics behind creating a powerful visual - what to say, why to say it, and how to say it for the most impact. In Say It With Charts, Fourth Edition --the latest, cutting-edge edition of his best-selling presentation guide -- Gene Zelazny reveals time-tested tips for preparing effective presentations. Then, this presentation guru shows you how to combine those tips with today's hottest technologies for sharper, stronger visuals. Look to this comprehensive presentation encyclopedia for information on:

* How to prepare different types of charts -- pie, bar, column, line, or dot -- and when to use each
* Lettering size, color choice, appropriate chart types, and more
* Techniques for producing dramatic eVisuals using animation, scanned images, sound, video, and links to pertinent websites ... Read more

Reviews (11)

Good Little Book With Many Useful Ideas.
If you're interested in getting ideas on how to present ideas graphically, this is a good little book. As many other reviewers have pointed out, several of the articles were prepared by graphic designers (some by hand in fact) and not computer graphics packages. If you're looking for suggestions on how to present ideas graphically, this is perfectly fine,... even useful. However, if you're looking for information on how to prepare graphics using Excel, you're out of luck (however, there are dozens of other books that can help you). That's just not what this books is about. Instead, the book gives you several suggestions for expressing the relationship between various activities (flow charts, diagrams, etc) illustrating performance timelines (bar graphs, area graphs, etc), and other information. However, where this book really shines, is in showing you how to incorporate various illustrations into your graphics to make them truly unique and informative. The benefit of this book is in teaching you how to conceptialize and develop unique graphics -- not in telling you how to produce generic off-the-shelf graphics. I'd recommend this book, along with "Information Graphics" by Harris and "Digital Diagrams" by Bounford, to anyone interested in learning more about charts. Overall Grade: B+/A-

Great ideas
This book is a good arsenal to every executive who need to communicate in the form of charts. It opens up the minds to possibilities beyond cut and paste from Excel.

However I do agree with one of the reviewer that most of the charts in the books are drawn by graphic designers. This mean that although we can learn the most appropriate chart to use from the book, the is no way of making those charts with our basic computer software.

The message in the book is clear; great charts are more of science than arts.

helpful - nothing more need be said
Full disclosure - I used to work at IBM and as an entry level consultant with an MBA there the first thing you are is the .ppt whipping post. That being said, the IBM training program covers many of the concepts from this book. Why?? Simple, they work. Is it the be all and end all? No. The only thing that can help you assemble good content is practice, practice, practice - with a healthy dose of constructive criticism from someone that knows what they are talking about. I just got through a days worth of presentations last Friday to one of the most senior technology people at a major government agency. All I can say is that I really, really, really wish that the people presenting before and after me had taken 5 mintues to review this book before getting in front of that crowd - it would have prevented some spectacular flamouts.

Dissapointing
They have better charts in Excel templates.

Good for reference
I have to agree with one reviewer that the presentation of the information throughout some of "Say it with Charts" was a little childish. However, I found the reference pages to be quite valuable for helping you think outside the box of the types of charts and graphics that you put together to represent the message. ... Read more

Book Description

Why is the gap so great between our hopes, our intentions, even our decisions-and what we are actually able to bring about? Even when we are able to make important changes-in our own lives or the groups we lead at work-why are the changes are so frequently short-lived and we are soon back to business as usual? What can we do to transform this troubling reality?

In this intensely practical book, Harvard psychologists Robert Kegan and Lisa Laskow Lahey take us on a carefully guided journey designed to help us answer these very questions. And not just generally, or in the abstract. They help each of us arrive at our own particular answers that can solve the puzzling gap between what we intend and what we are able to accomplish. How the Way We Talk Can Change the Way We Work provides you with the tools to create a powerful new build-it-yourself mental technology.

... Read more

Reviews (5)

Superb treatment of the subject
The authors do a wonderful job of tying the science of languages and communication to the business of work and life. Filled with great examples from the world, it is easy to understand and digest.

Recommend also: "The Leader's Guide: 15 Essential Skills" (Ponder) and "7 Habits" (Covey)

Like a mirror to see yourself in
This book does for business leaders and their teams what the 7 Habits (Covey) did for individuals back in the 90s, but it goes a step forward: it's packed with case studies. I won't add to the discussion about the Seven Languages for Transformation, since my fellow reviewers have already gone into extensive detail about them. The key concept that the book left me was the idea of diving into conflicts to have them "solve" you, as opposed to running away from them or trying to solve them. The basis for this idea has to do with the learning opportunities that a conflict has to offer, and the opportunities of self-discovery to dig out blatant inconsistencies between what we say we care about and what our language and actions actually shows.

Overall, the book is a very easy read, whether you do it in order to seriously implement its suggested methodology (and it is one serious set of ideas it carries) or just as a mirror to help you laugh at your so-called professional commitments.

Basic psychology for business people
Did you ever hear of something called "secondary gain"?

"Secondary gain" is the "hidden", possibly unconscious, reason why a person acts in a way that may, to an external observer, appear to be self-defeating. For example, Joe Bloggs frequently, and apparently sincerely, expresses a desire to lose weight - but he never does.
Why?
Because Joe has an unspoken belief that he will be safe from mugging so long as he looks big enough to wrestle a bull.

This isn't exactly rocket science. The genius of this book is that Kegan and Lahey have taken the "secondary gain" principle and repackaged it (without the usual psycho-babble) in a way that, hopefully, will appeal to the business community at large.

To this end they have developed a means by which people can quickly and easily - if they are willing - uncover what the authors call the "competing commitment" that undermines a person's declared commitment in a given situation.

For example, manager Fred Katz has the declared commitment of empowering his subordinates. Yet he briefs his people on a strictly "need to know" basis (and of course only Fred knows what his people "need" to know).

Using Kegan and Lahey's approach, described in detail in this book, Fred might discover that he has a competing commitment to gain promotion by demonstrating his indispensability. This he can only achieve, as he sees it, by keeping his people dependent on him as the one person in the department who has access to the "big picture".

Will this self-knowledge guarantee that Fred changes his behaviour?
Not necessarily. But at least he has a better understanding of his situation and is in a position to look for ways of achieving *both* commitments (empowerment AND promotion) in a constructive and non-conflicting manner.

Along with the main thrust of the book, the authors make a number of observations that are absolutely key elements of better management skills, including:

- sometimes it's better to let a problem ride, giving yourself a chance to learn from it, rather than trying to "fix" every little blip the moment it appears
- "The changing that people do because others make them costs an organisation a very dear price and is much shorter lived than the changing people do because they have first changed their minds"

This is a book that EVERY manager can benefit from reading, even those who think they have already achieved optimum performance.

My one criticism of the book - the reason why I have only given it four stars - is that flow of the text is regularly interrupted by lapses into poor grammar and sentence construction. And this despite, one assumes, the attentions of a professional editor.
How, for example, did this paragraph ever get into print?:

"But how exactly might we further creating and practicing this language in real life work (as opposed to merely illustrating it)?"

And a few lines later:

"Whatever salable [sic] product they have produced ..."

Surely even a basic scan of the text with a decent spelling/grammar checker would have been sufficient to pick up items like this?

Tools for removing Roadblocks to change
As author of the book "The evolving Self", Kegan is amongst the select few that have written about life's transformations. He really figured out how and why people are "committed" to resist change. Now Kegan offers tools to "transform" from one level to the next. Most of the time, when confronted to change, a little voice inside us will tell us why not the change. According to Kegan & Lahey, this voice speaks with 7 tongues. One could even say that these "voices" make us immune to change. Luckily, for each of the 7 languages, this book offers a powerful antidote.

What I like about the book is that it's practical. It includes exercises and models that you can apply in your day to day practice. As such I recommend it to people who want to get through a transformational stage themselves (as a how-to book) or who want to help others.

What I regretted is that there in no reference section nor any footnotes (contrary to Kegan's other excellent books). In other words, this book makes it seem that the authors "invented" all this, while there are several other books (including my own) that offer solutions to several of the roadblocks mentioned here. To make the reader aware that there are other books helping to get through roadblocks, I especially want to mention Donald Mitchell's "The 2,000 percent solution", which is more practical for a business context. But to be fair, this book also includes some new material I haven't seen elsewhere.

Recommended!

Patrick E.C. Merlevede - author of "7 Steps to Emotional intelligence"

Seven International "Languages"
Kegan and Lahey explain that their book "is about the possibility of extraordinary change in individuals and organizations. It locates an unexpected source of boundless energy to bring these changes into being" and then assert that "if we want deeper understanding of the prospect of change, we must pay closer attention to our own powerful inclinations not [italics] to change. This attention may help us discover within ourselves the force and beauty of a hidden immune system, the dynamic process by which we tend to prevent change, by which we manufacture continuously the antigens of change." I am convinced that most human limits are self-imposed...that in Pogo's words, "We have met the enemy and he is us." The authors do indeed focus on what they call "an unexpected source of boundless energy" which significant change requires.

Throughout the book, they examine what they call "Seven Languages for Transformation" and suggest how to gain fluency in each. Four are Internal Languages: Commitment, Personal Responsibility, Competing Commitments ("Diagnosing the Immunity to Change"), and Assumptions We Hold ("Disturbing the Immunity to Change"). Fluency in these four enables us to build "The New Machine." There are also three Social Languages: Ongoing Regard, Public Agreement, and Deconstructive Criticism. Fluency in these three enables us to maintain and upgrade "The New Machine."

It is important to keep in mind that we communicate with others as well as with ourselves in three primary ways: body language, tone of voice, and content (ie what we verbalize). Decades of scientific research reveals that, in face-to-face contact, body language has the greatest impact, followed (at a significant distance) by tone of voice and then content. In voice-to-voice contact (eg during a telephone conversation), tone of voice has perhaps three times greater impact than does what is verbalized. I mention all this by way of suggesting that HOW we communicate with others and (especially) with ourselves has a major impact on behavior. Hence the importance of replacing a negative attitude. with a positive attitude. For example, to replace the Language of Complaint with the Language of Commitment.

What the authors provide is a cohesive and comprehensive process by which to recognize, understand, and then eliminate various barriers to personal and then to organizational change. In recent years, organizations throughout the world have invested hundreds of millions (billions?) of dollars in the improvement of systems of various kinds. What is sometimes overlooked or at least underestimated (at great cost in terms of hours as well as dollars) are the negative attitudes of those involved in change initiatives. Kegan and Lahey eloquently and convincingly suggest specific strategies to transform those attitudes through fluency in seven "languages" within the curriculum of what they view as a "new technology" of learning. Those who share my high regard for this book are urged to check out O'Toole's Leading Change and Senge's The Dance of Change. ... Read more

Reviews (2)

An Experiential Approach describes this OB book well.
Osland, Kolb, and Rubin continue to make a fine book better. The buyer is well advised to think about the title before making a purchase. Organizational Behavior: an Experiential Approach makes clear that much of the text will be devoted to things like "Learning Style Inventories," "Thematic Apperception Tests," "Past Experience Inventories", "Active Listening Exercises," Case Studies, Role Plays, and the like. Many of these exercises may be easily completed and scored by the reader. Some, like the Thematic Apperception Test, are difficult for the reader to score accurately, but not impossible. Many of the exercises, such as active listening, require a partner, and some simulations require a larger group to complete the work.

The introductory text to the experiential exercises at the end of each chapter is well written and instructive. In a few words the authors make valuable points about perception, motivation, leadership, decision-making and problem solving, group work, and team development. They have in mind the professional manager who has on-the-job experience; a younger reader might find it difficult to relate to the tone and style of the book, which is aimed at a literate, educated, intelligent audience.

College professors, many of whom are a finicky lot, have adopted this book for their organizational behavior courses for over twenty years. That they continue to select this text is testimony to its enduring appeal and value.

For those readers who want a more conventional approach to the subject of organizational behavior, Stephen Robbins has written a variety of OB books that are comprehensive, readable, and even entertaining. Robbins covers more ground than Osland, but has less room for personal application of the material.

The reader who wants to learn from concrete experience, reflective observation, abstract conceptualization, and active experiementation will find Organizational Behavior: an Experiential Approach an excellent resource for further study and application.

An Excellent Book!
An Excellent Book.. A Must For All The Managers In Any Organistaion. ... Read more

Reviews (3)

Very satisfied!
Shipment was timely and well packaged. Thank you! Will buy again

Excellent teaching text
Have used this text (2nd and now 3rd editions)to teach business ethics classes at the graduate and undergraduate levels for several years. It is well written and popular with students. Case studies represent the spectrum of ethics issues found in business today. The foundational ethics theory is clearly articulated, appropriate and sufficient.

A comprehensive overview of business ethics
In Ethics and the Conduct of Business, Boatright presents a well thought out and comprehensive study of Business and Ethics. Tracing the historical foundations of business ethics and deeply examining the moral, legal, and economic prespectives proves to be a worthwhile reading experience. Sometimes and bit dry but easily understood with worthy case examples, I would reccomend this book to any interested party. ... Read more

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In Presenting to Win: Persuading Your Audience Every Time, the world's #1 presentation consultant shows how to connect with even the toughest, most high-level audiences--and move them to action. Jerry Weissman shows presenters of all kinds how to dump tho ... Read more

Reviews (13)

It's really presenting to win
You may be a skilled presentator, but your so called "support material" may be working against you. I give presentations almost every day since I work as a consultant and the audience response is better since I started following the book's advise. The book's writting is easy to understand and can be read very fast. The advice the author gives is easy to follow and it translates into achievements in real life. This book should be required reading for everybody in college, I'm giving it to the personnel under me as required reading. It's a great book. It has some typos and as verything it could be improved, but it's a great book.

The real story in presenting
I teach courses in business writing, including lessons on presentations. When students ask for good books to continue learning, this is the book I recommend for presentations. I also suggest that it will help them with all of their communications at work. The ideas in the book are simple yet powerful. For example, the most important communications we do at work is convincing others, and a powerful way to do that is to tell them a story. It is fundamental human nature that storytelling awakens, relaxes, and engages those who are listening.

Unfortunately, the editing and packaging of the book are not as well done as is the presentation of the main ideas. The author has had one audience for years: entrepreneurs who are trying to convince bankers to back their IPOs. The publisher tried to take his ideas and make them applicable and accessible to all business people everywhere. They did not quite succeed, for a variety of reasons.

The text uses vocabulary and figures of speech that exclude those who are not older, male, American, entrepreneurs in Silicon Valley. It uses basic words (graphics, verbal) in ways I found confusing. It has errors in grammar and punctuation, as well as inconsistent ways of presenting material. The book includes an unnecessary color insert. The end of the book received much less editorial attention than did the beginning of the book. As I read the first parts of the book, I was usually smiling and saying, "Ah hah!" As I read the latter parts of the book I found myself occasionally frowning and asking, "Huh?" And the whole book is replete with intrusive "sideboxes" that repeat parts of the text. I find this distracting and insulting. I know publishers love them, but I think their reasons for using them have more to do with "doing what everyone else is doing" than with proven efficacy for the intended audience. Overall I would say it's an adequate first draft of an excellent book.

The usefulness of the ideas in this book almost justifies giving it a rating of 5 stars. The price is good, too. But an adjustment is necessary due to the audience bias, lackluster editing, and obtuse publishing. Despite all this, it is a very useful book on real-world business communication.

Real information you can use!
I purchased this book after the executives of my company raved about Jerry Weissman's work in helping them prepare for our IPO. Unlike many other books on this topic, I found it to be very useful because it provided a framework that was simple yet creative. The real-world examples he uses are great and they make it a more interesting read for those of us who enjoy learning more about the techniques used by successful people. Jerry is starting to conduct public seminars in the Bay Area but if you can't make it to a seminar, the book is a great alternative.

Packed with Knowledge!
The lessons in this excellent book should be studied and applied by everyone who has to give presentations. In terms of audience connection and persuasive technique, Abe Lincoln must have known everything here (except, perhaps, the details of PowerPoint). And that's good, because you don't need anything new or fancy to give a great presentation, you just need a message and clear instructions on how to deliver it - so, here they are. The book is cleanly written with pop-out boxes, sample graphics and corporate examples. Anyone who ignores its powerful basic rules will fail at presenting. Failure means boring the audience and leaving them unconvinced and unwilling to hear more. This is your cure for those blues. The book's flaw is the author's tedious self-promotion, but he's a former TV guy, so what the heck do you expect? The bottom line, we attest, is that what he says, you need to know.

It seems having no typos isn't one of the deadly sins
Its a good book, but full of typos. Excessive typos creates will a subconscious skepticism of the credibility of the author while reading. It's ironic that a book on effective presentation contains so many typos, I would say more than I can will remember from any book at from a major publisher.

(The typos above were intended.) ... Read more

Book Description

Real estate titan, bestselling author, and TV impresario Donald J. Trump reveals the secrets of his success. Over the years, everyone has urged Trump to write on this subject, but it wasn't until NBC and executive producer Mark Burnett asked him to star in The Apprentice that he realized just how hungry people are to learn how great personal wealth is created and first-class businesses are run.

In Trump: How To Get Rich, Trump tells all -- about the lessons learned from The Apprentice, his real estate empire, his position as head of the 20,000-member Trump Organization, and his most important role, as a father who has successfully taught his children the value of money and hard work.

With his characteristic brass and smarts, Trump offers insights on how to:

• Invest wisely
• Impress the boss and get a raise
• Manage a business efficiently
• Hire, motivate, and fire employees
• Negotiate anything
• Maintain the quality of your brand
• Think big and live large

Plus, The Donald tells all on the art of the hair! ... Read more

Reviews (147)

The Worst Book Ever Written
Yes, this is the worst book that I have ever read - I would imagine the worst book ever written. For someone that brags endlessly about being a perfectionist, he should be embarrassed. If you want to spend your money to have Trump brag non-stop and then ultimately learn nothing, this is the book for you. There have to be at least 30 pictures of the guy. He somehow manages, between headings and chapter spacing to add an extra 100 pages to the book. One word: pathetic.

Very good read but not exactly true to its title
This book is everything that you would expect it to be: well written, entertaining, full of insight into Trump and his accomplishments. However, it is missing one essential ingredient: any formula for how to get (financially) rich as the title states/implies. I use the word "imply" as well because the title does not specifically have to mean how to get financially rich. The underlying theme of the book is to find the field you are happy in and work hard at what you do. Of course, that in and of itself will not make everyone financially independent. However, throughout the book Trump continually speaks about the strong relationships he has with not only his family (ex-wives included), but with his employees, who tend to be very loyal to him and the Trump organization. But in the end, I was entertained and enjoyed reading the various stories and loved that each chapter was no more than a few pages, which helps prevent boredom on any particular subject that one may not find interesting.

Attention to detail and seeing the big picture...
Personally, years ago, the first time I read about "The Donald", there was something about him that I really liked - I couldn't actually put my finger on exactly what it was, but there was an instant admiration, and a clear, instinctive impression that he was straight forward, honest and tremendously hard working. A true American character.

Through the media we watched his well-publicised divorce from Ivana, and his near bankruptcy in the realm of 9.2 billion dollars. At that time, particularly here in Australia, we had our own 80's millionaires fall from grace, and the public at large loved every minute of it. As a society, we love to see the mighty fall; it seems to be in our natures. But unlike some of our fallen entrepreneurs, The Donald came back and came back with a vengeance, which was an astonishing feat, and for me, very inspiring. Unlike some of my friends and family, I enjoy watching the reality television show, The Apprentice - its value lies in its believable portrayal of the business world and the skill and personality required to survive in that world. This is what prompted me to read Trump's latest memoir, and without reservation, I was thoroughly impressed.

The book is organized in six parts: Business and Management, Career Advice, Money, The Secrets of Negotiation, The Trump Lifestyle and Inside the Apprentice. One can glean from these pages a wealth of advice to achieve success and potential wealth. This advice is from a man who has succeeded many times over, rising from the ashes of defeat like the proverbial phoenix. The writing style is breezy and chatty, as if you were sitting in front of the man in his office. Some of his anecdotes are entertaining to the point where I actually laughed out loud. My favourite chapter would have to be, A Week in the Life, written in a diary format hour by hour through a five-day week. From this one gets a true picture of the man's immense energy level and genuine passion for what he does every day. In fact I was a little exhausted after finishing the chapter and amazed at his capacity for work. And this is the secret: dogged hard work, attention to detail and grasping the big picture. I believe he would be a hard man to work for because he's such a perfectionist, but the experience would be well worth the time and potential anguish.

Because the writing is simple and flowing, the book can be properly read in a few hours. His advice is practical and can be applied immediately. Reading How to get Rich was absolutely an afternoon well spent. Highly recommended.

Thin gruel
Trump is a fascinating character and great at being a celebrity. He's a big believer in the American Dream, and one can't fault him for that. This book is interesting if you approach it wanting to hear his voice in your head and get a little inspiration to keep moving and working toward your own dreams. If you're looking for specific advice or detailed plans, go elsewhere. This is not a book for deep thoughts.

Great look inside Donald's business dealings
Short, concise, and to the point. That's the way the book is written and that's the way I like it. Get to the point, don't B.S., then move on. The brief sections makes it easy to read and reference. Just like his buildings, the layout and design of this book makes it enjoyable.
I don't believe he's given away all of his secrets, but it's very interesting to see what goes on in the day in the life of Donald Trump. I also beleive he was hamming it up a bit (probably to some perspective clients, lenders, and customers), but that's ok. I wouldn't expect anything less.
The way he describes handling obstacles that cross his path is actually inspiring. It kind of keeps things in perspective. He may deal in millions, but I figure anyone's obstacles can be overcome if they use his processes with dealing with them.
Even if you don't like him, it's fascinating to see how his life works (and that's just the part he let's us see). I, for one, appreciate the doors being open for others. ... Read more

Amazon.com

If Dilbert and Tom Peters ever attended the same party, they'd probably find themselves in opposite corners. The cynical cartoon character would have a hard time in Peters's upbeat, high-energy world of "Cool-Beyond-Belief." The Brand You50 is Peters's manifesto for today's knowledge workers. It joins his Reinventing Work series, which includes The Projects50 andThe Professional Service Firm50.

In The Brand You50, Peters sees a new kind of corporate citizen who believes that surviving means not blending in but standing out. He believes that "90+ percent of White Collar Jobs will be totally reinvented/reconceived in the next decade" and that job security means developing marketable skills, making yourself distinct and memorable, and developing your network ability. His list-filled prescriptions cover everything; for example, "You are Your Rolodex I: BRAND YOU IS A TEAM" (no. 22), "Consider your 'product line'" (no. 25), "Work on your Optimism" (no. 35), "Sell. SELL. SELL!!!" (no. 47). While the book is overwhelming at times--its hyperactive typography pretty much shouts at you--any baby boomer thinking about his or her career will find much to consider. --Harry C. Edwards ... Read more

Reviews (45)

Worth the money even if you just read one page
It is thought provoking and an interesting read. Tom Peters has an abrupt rock-n-roll style that tells you what he means in a minimum of words. This is just one of his trademarks.

"Brand You 50" is a challenging read for anyone currently employed or seeking employment. This book gives guiding words to help you reinvent your workplace and make it a place for the type of success you are after, whatever that may be. A must read for anybody who wants to know about career management in the next century.

Peters - Love Him or Hate Him
For more than a decade, Tom Peters has come to represent a push against the envelope of normal boring white collar work - so why should he change direction now? The Brand You 50 is the first volume in a number of of books that Peters plans to write over the next while under the umbrella moniker of 'Reinventing the Work'.

Again employing his trademark in-your-face style, Peters takes his 'Circle of Innovation' one step further by providing the reader with some great, whacky, and often off-the-wall ideas about how to thrive in the work world of tomorrow today.

While not quite worthy of a five star rating, I found this book to be entertaining, if not engrossing. It was easy to pick up and read tidbits over and over agian. I found the 'Todo' ideas at the end of every chapter (& I use this term loosely) to be the most valuable part of the book.

The mechanics where a little disoriented, and the presentation was real and meaningful, if not a little raw at times. If you have never read TP before, you might find this volume a little offensive and strong, but once past the rough exterior, I imagine most readers will not only learn something, but also come away with lots of ideas for personal use.

With this being an indicator of the flavor of the remaining '50' books, I suspect that we're in for a roller coaster ride in the world as TP sees it.

Rah Rah, not How-to
Professor Peters is/was a Harvard professor of business who concentrated on researching and teaching competitiveness. I liked his serious books and text books. He's a really high energy speaker and has a quite lucrative business in coaching. Therefore, I should not be surprised that this little book is full of gimicky fonts, colors, buzz words... and is closely associated to the sales-oriented web site of the same name. Maybe there's good content there, but the presentation screams: motivational, not content-rich. And that's what I think the book is good for.

daily snippets
I just got this as part of my daily readers. One tip a day keeps the creditors away.

Unconventional book
The message of this book is conveyed, in a sense, by the way it is written. Tom Peters uses lots of exclamation points (!!!), words in all caps (LIKE THIS!!!), different font faces and font sizes to demonstrate his message that we must be different, we must be bold and energetic, in order to make ourselves distinctive in the working world. The book is divided into fifty mini-chapters that each contain a lesson on how to "brand" ourselves.

What is "branding"? It's developing a talent or a skill that you become known for -- one that will give you job security even if you find yourself skipping from job to job. Peters urges you to become an expert at something, to become the "best" at some aspect of your job. And you make your talent known by being a little bit rebellious, unconventional, and fun.

However, some may think this book is a bit too cheerful and optimistic. It reads like a relic of the outrageously high-flying dot-com days, when people could skip from job to job and demand higher and higher salaries each time they moved. Those days are over. A new sobriety prevails. But even if their persuasive power is somewhat diminished in this moribund economy, Peters' lessons still have some value -- the value of being an individual, being unique and trumpeting your accomplishments in myriad ways.

For a slightly harder-edged look at the working world, try reading my book, "The Rules of Ruthlessness," which offers a different view of making yourself distinct in your career. Some of my strategies resemble those that Tom Peters advocates. "The Rules of Ruthlessness" is available here on Amazon.com -- ... ... Read more

Amazon.com

Organizational guru Ken Blanchard has long had a knack for writing management books that are easy and fun to read (The One Minute Manager, plus 11 other bestsellers). Now, in his latest, he becomes (with the help of three coauthors) something of a novelist, relating the saga of the Riverbend Warriors, a come-from-behind boys' hockey team, to teach a broader lesson about the importance of, and the key dynamics behind, good teamwork in organizations of every sort.

High Five! starts with otherwise exemplary exec Alan Foster losing his job because--you guessed it--he isn't a team player. Unemployed, bored, and demoralized, he decides to coach his fifth-grade son's failing hockey team into better shape. But it's not until he enlists the help of Miss Weatherby, an aging African-American retired teacher and champion girls' basketball coach that things really start to turn around. As we follow the struggle of the increasingly well-oiled Warriors machine as they drill, strategize, and bond their way through the season, we learn some of the fundamental lessons of what makes good teams--and good team-building by coaches and managers. Among them are "repeated reward and repetition," the guiding notion that "none of us is as smart as all of us," and four key traits that shall here remain undisclosed (hint: their acronym spells PUCK).

As fiction goes, don't expect high literature here. But to its credit, the book's ending isn't 100 percent happy, either. If you worry that the aged but whip-smart Weatherby might die at the end, don't--instead, she becomes perhaps the world's first octogenarian, black female management consultant. As books on teamwork go, Blanchard's latest is on the lighter side, but it still packs a fair share of commonsense wisdom when it comes to putting together, motivating, and sustaining work teams worthy of the Stanley Cup. And it may even have inaugurated a new fiction genre: the organizational tearjerker. --Timothy Murphy ... Read more

Reviews (28)

I'm a Raving Fan for High Five
Typical. That may be the best word to describe Ken Blanchard's recent book, High Five. It's typically written and, as typical for Blanchard, easy to comprehend the point he is trying to make. The story is one of a displaced (fired) Alan Foster, a great performer but horrible team member. Foster has the incorrect notion that individual production is more important than company performance. Too often, people in business and sports begin to believe their production is essential to the team when in fact there production is breaking down the team. High Five takes you into the concept of teamwork with a look at Alan Foster's fifth grade son and his hockey team. They are the cellar dwellers and with good reason...no teamwork. With the help of an aged woman and a bit of introspection, Foster helps turn a band of underachievers into a team worthy of a championship. As a coach of elementary-aged students and a manager of people, High Five is a helpful, instructional tale that will benefit me greatly in both roles. There's a reason for the terms "team sports" and "sports teams". Football, basketball, hockey, baseball, soccer...they are all driven by a team. Michael Jordan is a great example of a star who shined the brightest when he adapted his individual talents to the goals and values of the team. This same concept works in your company, in your department and in your office. To beat the competition, it takes everyone working together...as a team. Ken Blanchard continues to underwhelm me with his style and overwhelm me with his message. You'll be a Raving Fan for teamwork when you read High Five.

High Five Ho-Hum
The management principles illustrated in this book are sound but could be more effectively displayed on a poster.Blanchard lists basic principles that have been the staple of many management books in the past decade: hire good people, define goals, provide the tools staff need, encourage teamwork, and reward achievement. Knowing what needs to be done is not the problem; knowing how to implement the principles is the challenge, and it's precisely that challenge that Blanchard ducks. My impression was that the book was not carefully written or researched. Take, for instance, the scene in which member of the boys' hockey team is rushed to the hospital with a closed head injury. The boy is unconscious, and Blanchard has an EMT administer codeine "so he won't wake up and thrash around." Sorry, Ken -- but how long the victim of a head injury is unconscious is a key diagnostic tool. Sedatives that prolong unconsciousness or supress the respiratory system would not be administered in an ambulance. This gaffe made me wonder how much care the author took with other information -- and whether or not the physician-author of "Who Moved My Cheese?" read the book carefully before writing his glowing endorsement. All in all, a disappointing work.

Sounds Good In Theory
I would love to go to work everyday as a member of a high performing team. The book has good ideas in theory, but it seems next to impossible to actually make them work. The real reason behind the book though is the fact that people will get farther when working together. I think that is what all the parable books are trying to tell us, to look at things from a different perspective.

Also check out the book Rat Race Relaxer: Your Potential & The Maze of Life by JoAnna Carey, it will show you how to look at the rat race fom a whole new angle -- what do you want in return for running the race?

Motivating quick read
This is a great book to share with your team members to inspire them and to help them learn how to work together more effectively. It's easy to read and will lead to great conversations.

Sounds good in theory
I would love to go to work everyday as a member of a high performing team. The book has good ideas in theory, but it seems next to impossible to actually make them work. The real reason behind the book though is the fact that people will get farther when working together. I think that is what all the parable books are trying to tell us, to look at things from a different perspective. Also check out the book Rat Race Relaxer: Your Potential & The Maze of Life by JoAnna Carey, it will show you how to look at the rat race fom a whole new angle -- what do you want in return for running the race? ... Read more

Reviews (73)

a must read for people of all ages
This quick and easy read is a life-skills book suitable for ordinary and extra-ordinary people, professionals, non-professionals, basically people of all ages. Unlike many other books on the market today that are trendy, this book is a "timeless" treasure with a practical, common sense approach. In most corporations, personal accountability is one of the top 10 core competencies, and the QBQ! book, together with its support tools (licensing agreement, training program, posters, etc.) provide the foundational pieces for organizations to create the culture of "personal accountability"; it cannot be mandated. Organizations need to embrace the notion of "flying the plane differently" (Stacey's story, page 28), and provide the environment for employees to translate this concept into their daily work life.

From a personal viewpoint, QBQ! helps individuals deal with change in their life and eliminate victim thinking that holds people back from being their best. QBQ! provides the "how to" steps to have a peaceful and successful life.

Key themes that support both corporate as well as personal success include "How do I let go of that which I cannot control?", and "I can only change me." This little book has helped me tremendously both as a business person/consultant in my work, and personally. I am so glad I discovered it. Others I have shared this book with have told me it has "changed their life". A must read, and one that you will want to share with others.

Meat mixed with brevity and wit
QBQ! really give some meaty solutions to the problems of blame, victim thinking, and procrastination. It's a quick read with short chapters which I just love. I am able to reread the book or just a few chapters and immediately go use the content on the job. It teaches how to ask questions that enable one to practice personal accountability and how to take ownership. It also makes me aware of what questions to not ask. So much that happens at work requires a response of accountability - not blame and finger pointing. Clearly we need our politicians to ready this book. Unlike many popular biz books that just provide parables and fictional story lines, QBQ! provides a tremendous "how to" so it can become part of my daily walk. The supporting stories are fun and real life.

QBQ! continues to work
As a district mgr in a retail firm, I find it necessary to stay on top of my personal accountability game. It's easy - as John Miller writes in QBQ! - to slip into blame and victim thinking. We have big goals and quotas and we all want to win, but it's easy to ask the worng questions like "When will others carry their weight?" and "Why can't corporate support us more?" But then I work to create what Miller calls QBQs - questions that help me e