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61. Do What You Are : Discover the
$118.95 $65.59
62. Organizational Behavior
$45.00 $42.74
63. Value Stream Management
$133.00 $34.00
64. International Management: Managing
$115.95 $42.00
65. Small Business Management: An
$126.00 $93.99 list($150.00)
66. Competence at Work : Models for
$13.59 $13.16 list($19.99)
67. 48 Days To The Work You Love
$8.96 $5.70 list($9.95)
68. 29 Leadership Secrets From Jack
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69. Getting Past No : Negotiating
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70. Managing the Unexpected: Assuring
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71. The Power of Your Subconscious
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72. Secrets of the Millionaire Mind
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73. Modern Control Engineering (4th
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74. The New CFO Financial Leadership
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75. The Five Temptations of a CEO:
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76. The Directory Of Executive Recruiters
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77. Corporate Information Strategy
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78. Milady's Standard: Fundamentals
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79. Management Information Systems,
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80. What is Lean Six Sigma

61. Do What You Are : Discover the Perfect Career for You Through the Secrets of Personality Type--Revised and Updated Edition Featuring E-careers for the 21st Century
by Paul D. Tieger, Barbara Barron-Tieger
list price: $18.95
our price: $13.26
(price subject to change: see help)
Asin: 0316880655
Catlog: Book (2001-04-01)
Publisher: Little, Brown
Sales Rank: 2393
Average Customer Review: 3.91 out of 5 stars
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Book Description

For over 10 years, Do What You Are has helped hundreds of thousands of people find the job that suits their personality type best. Using workbook exercises, the book provides specific job search strategies, including information on how to harness the power of the Internet to conduct the most efficient and effective job search. It lists the wide array of occupations that are popular with your personality type, including today's hottest career tracks in growth areas such as e-commerce, biotechnology, new media, and telecommunications.Throughout, the authors provide savvy career advice and highlight the strengths and pitfalls of each personality type with real-life examples. ... Read more

Reviews (70)

3-0 out of 5 stars 2.9 stars ~ possibly useful for you
This book is a well-written and highly accessible introduction to the Meyer-Brigg's 16 personality type system.

As an INFP type, it was a relief to read in print a reflection of my own sentiments I've expressed to others about my own views (in lieu of my personality): how I can't get a job doing just ANYthing that's "hot"; that I have to feel I'm fueling something I believe is truly meaningful; etc. So, this book can help with issues like self-acceptance through this validation. But, I am another INFP among many that is a bit tired of being portrayed as the Human Resources type or that social occupations are generally a best fit.

This is may help you identify some of your general needs from your career. But, if you truly have a problem with vocational guidance then you will probably need a heck of a lot more than this book.

3-0 out of 5 stars I waste of my time
The first few chapters (1-4) of the book kept me intrested. Once, I started reading Chapter 5-20, the information became confusing to me: Dominant function, Auxiliary function and 3rd and 4th functions, etc..
The author repeats alot of the info. over and over again on all the chapters. I truly didn't find this book helpful at all.

5-0 out of 5 stars Insightful approach
I have long been a follower of MBTI, I have applied it in several ways - personal relationships, professional relationships, etc.. but in recent months I have really been questioning if my job is "right" for me.. This book sheds tremendous light on the concept of type as it pertains to career happiness. It is a MUST read for those who are already intrigued by MBTI studies and a DEFINITE read for those who are unhappy in the workplace and just starting to put a plan of action together.

4-0 out of 5 stars Awesome Guide to MBTI Types
This is a great book for those who are trying to figure out their Myers-Briggs type. It has very detailed descriptions for each type complete with workplace examples, and wisely instructs the reader to read each type's description before deciding which one they fit. This is much more accurate and interesting than if the book just had the MBTI test. The book also goes in-depth, explaining to the reader which functions of the type are most dominant and how this makes a difference in problem-solving in an occupation. However, the book does have quite a lot of reading just to get to the career information (about half of which I skimmed). The career information is not very in-depth, but with only 16 types this is understandable. The reader should know that other things factor into choosing a career, which will help in narrowing down the large listing of career possibilities under their type.

3-0 out of 5 stars Doubts about Validity
I was VERY disappointed with the "occupations" selection according to type in this book. My type, if I remember correctly, is Introverted Judging Sensing Whatever... and the list of recommended occupations was lacking in the extreme. I didn't find any one job that appealed to me, that said "this is you." In fact, I've tried many of the careers listed for my type (high school teacher, counselor, social worker) and I [wasn't good at] those jobs. And I reviewed the Type questionnaire and still obtained the same answer. So...

..I'd like to re-iterate this to all career counselors: just because a person is introverted and compassionate does NOT make that person a people-person! This kind of stereo typing drives me crazy. I might be in touch with my feelings, but that doesn't make me want to touch someone else's!

Enough about me. This book is well written, but overall I strongly doubt the soundness of personality-typing. I know that psychological testing has found the tests valid, but as with all psych testing, the outcomes are very subjective.

My recommendation: If you want to know more about the type of work that would be ideal for you, check out anything written in the vein of Holland's RIASEC typology. ... Read more

62. Organizational Behavior
by John R.Schermerhorn, James G.Hunt, Richard N.Osborn
list price: $118.95
our price: $118.95
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Asin: 047120367X
Catlog: Book (2002-06-15)
Publisher: Wiley
Sales Rank: 33043
Average Customer Review: 3.2 out of 5 stars
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Book Description

The theme of this edition is The High Performance Organization. Ethics and social responsibility, workforce diversity, technology, entrepreneurship, and skill-building are some of the important topics emphasized. Schermerhorn's new edition is intended for the Organizational Behavior course taught at most 2-year and 4-year colleges. ... Read more

Reviews (5)

2-0 out of 5 stars There are much better books out there
· Very little focus on individual behavior in organizations - I know this is not a psychology text, but, Jex (2002), or one of the other psych authors (Osland, 2000) could have used for this course with much better coverage and not alter the course objectives to a great extent.
· For a 2003 edition of text, the citations were very much out of date. The chapter on leadership for example (Chapter 14, which had a total of 53 citations) had only seven references within the last five years; 1998 or greater.
· I am not of the opinion that this was a graduate text. The stories, pictures, essay and "effective manager" were not intellectual in their added information. In many cases the added material didn't correspond to the text (see chart on page 48 and subsequent text explanation). Another example would be on page 157 they ask the reader to refer to Figure 8.2 and then explain the chart with text that isn't even related to the major sections of this chart.
o Not one of the Effective Manager boxes has references; where did all this good advice come from?
· Typo's abounded in the text, they always do - but check out page 233 Chapter summary - it's not the right chapter; this appears agan with chapter 19. I really had the feeling that this was written by three people who did not do a line-by-line update of the 7th edition.
· Of very serious concern would be the author's inclusion of sources in their writing. This infuriated me to no end. Page 63 under Gender "However, women are reported to be more conforming and to have lower expectations of success than men do." That is a very serious statement and it contains no citation - what reports, who, where, when? Another example is on page 85 when discussion perceptual differences in managers and employees - not citations given, even when stating that the differences are significant.
o Just to show that I did not cull these examples only from the front of the book, Pg 274 "Recent work on the linkages among corporate culture and financial performance reaffirms the importance of an emphasis on helping employees adjust to environment." What recent work, by who, saying what? This is just poor scholarship in my humble student estimation.

3-0 out of 5 stars Boring to death
This textbook is so boring that although I made an A in the class, I couldn't wait to finish it. It uses too many technical words, it makes reference to subjects that students with a few courses in Human Resources know already. It would be better if it offered some real life examples. If you are a teacher looking for a textbook, please keep looking! If you are a student whose teacher assigned you this book..... I am sorry for you!

5-0 out of 5 stars Adjunct Professor Uses For All His Classes
This is an outstanding book. It is very easy reading, organized and it communicates information to the student. It is loaded with easy following diagrams which reinforce the material, and it is loaded with real world Corporate America and Military Organizational Behavior examples to support the text work. It has an OUTSTANDING CASE Section which again reinforces the material and makes the student apply the concepts learned in the chapters. Also, this text is complete with alot of Personal Assessment Exercises which make you think about the type of person you are, how to improve yourself in working with others. I've used in now for 3 different schools and the students enjoy it...Mainly for the Easy Reading and the way it introduces the concepts. Price is IRRELEVANT. You can go spend $40 on an Organizational Behavior text and you won't get anything out of it because it is poorly written, no cases and no assessments. Highly recommend for any instructor who wants his students to learn. Great reference book also. Don't sell it!!!

5-0 out of 5 stars Excellent book
I'm reading this book only because it is required for my class, but in reading it, had I known about its quality, I would have purchased it anyhow. It's a very expensive book (and I do doubt whether it's worth $100--but then, I think books are overpriced nowadays)--but the content is very good. Maybe the difference between the previous reviewer and me is that I don't know much about organizational behaviour and haven't compared it to other books in this field.

1-0 out of 5 stars I hope you don't have to read this book.
The only reason you should buy and read this book is if it isrequired reading for a class. You are buying an advertisement for Fast Company Magazine. The writing is sketchy at best, and the examples are vague. You get access to their Web site for online tests, but the site is poorly done with typographical errors. There are other better texts on organizational behavior. ... Read more

63. Value Stream Management
by Don Tapping, Tom Shuker, Tom Luyster
list price: $45.00
our price: $45.00
(price subject to change: see help)
Asin: 1563272458
Catlog: Book (2002-06-01)
Publisher: Productivity Press Inc
Sales Rank: 64490
Average Customer Review: 5 out of 5 stars
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Reviews (7)

5-0 out of 5 stars An Excellent Tool for all!!
This book has helped in all areas of our business. We are incorporating it into all of our processes!! Wonderful training tool for any organization.

5-0 out of 5 stars Great tools for Leaning your facility
This book gave me great insight to re-initialized our lean efforts. We have been so busy and got caught up in the value stream mapping craze and kaizen events, but little impact. This book did a superb job in laying out the eight steps, with all the forms, templates necessary to ensure sustainable results. Great work by the authors!

5-0 out of 5 stars Great Selection of Lean Tools
There are a considerable number of very useful tools contained in this book that we used immediately. This book allowed us to put in a process of lean implementation, simple in nature, and very effective.

5-0 out of 5 stars Move Beyond Mapping...Value Stream Management
Great basic, easy to follow plan for implementing lean. Takes us far beyond just the mapping craze. Highly recommended for small and large organizations.

5-0 out of 5 stars The Lean Book for Lean
What I found most beneficial in this book were the ready to use forms/worksheets/templates that I used with my lean team immediately. As a supervisor, this gives the structure for implementing lean, just what is needed, when it is needed. Lean design and very, very practical! ... Read more

64. International Management: Managing Across Borders and Cultures
by Helen Deresky
list price: $133.00
our price: $133.00
(price subject to change: see help)
Asin: 0130090530
Catlog: Book (2003-01-01)
Publisher: Prentice Hall
Sales Rank: 222698
Average Customer Review: 4 out of 5 stars
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Book Description

This globally oriented book covers the most current research and trends in International Management. It offers comprehensive and integrative cases that illustrate the actual behaviors and functions required for successful cross-cultural management at the strategic and interpersonal level. Includes numerous boxed features that relate concepts to real-world practice. Also includes experiential exercises for self-test.For professionals in international business. ... Read more

Reviews (1)

4-0 out of 5 stars Great book describing culture
Excellent Book. I was impressed on how the author was able to showthe various difficulties that are faced and how one can go about managing them. Real scenarios helped a lot in understanding the difficulties better in International relations. ... Read more

65. Small Business Management: An Entrepreneurial Emphasis with CD-ROM
by Justin G. Longenecker, Carlos W. Moore, J. William Petty
list price: $115.95
our price: $115.95
(price subject to change: see help)
Asin: 032406554X
Catlog: Book (2002-03-07)
Publisher: South-Western College Pub
Sales Rank: 26424
Average Customer Review: 3.67 out of 5 stars
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Book Description

Small Business Management has been the best-selling small business management text for more than three decades, helping to guide generations of readers into the ranks of business owners and entrepreneurs.The authors' diverse academic backgrounds in management, marketing and finance bring a balanced approach to covering all aspects of starting and running a small business.Adopters praise the text edition after edition for its timely coverage, enjoyable and practical presentation, interesting examples, and its wealth of additional resources. ... Read more

Reviews (3)

3-0 out of 5 stars It's... OK.
The presentation of this book is excellent; It holds the reader's interest quite well. However, despite a recent "update", it shows it's age when the author regularly goes off on dot-com tangents, bringing the internet up in contexts that I believe the last few years have proven are not viable. Good grief, ppl. This isn't freaking 1997! We need a business text, not the wet dreams of a bunch of computer geeks turned businessmen! Anyways, if you are looking for a text with a lot of depth, look elsewhere. This book is to business textbooks what Quickbooks(c)(R)(TM) is to accounting software. In short, don't waste your money, unless you need it for a class. If so, be happy. If your prof teaches out of this, your tests will be very easy.

4-0 out of 5 stars Very Good book for small businesses
It is good and it has a lot of tips to be succesfull in your business. It is easy to read and understand and it has many web sites addreses.

4-0 out of 5 stars Good cases, nice layout but slanted towards SBM positively.
The cases are very good & a nice change of pace from the usual dry textbook reading. The color layout helps direct the reader towards points of interest and it is broken up into sections that are extremely readable. There is a definite slant toward the positive side of Small Business entrepreneuralship-not much is mentioned on the negative aspects. ... Read more

66. Competence at Work : Models for Superior Performance
by Signe M. Spencer, Lyle M. Spencer
list price: $150.00
our price: $126.00
(price subject to change: see help)
Asin: 047154809X
Catlog: Book (1993-03)
Publisher: Wiley
Sales Rank: 113945
Average Customer Review: 4.83 out of 5 stars
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Book Description

Provides analysis of 650 jobs, based on 20 years of research using the McClelland/McBer job competence assessment (JCA) methodology. Includes generic job models for entrepreneurs, technical professionals, salespeople, service workers and corporate managers. Defines JCA and describes in detail how to conduct JCA studies. Suggests future directions and uses for competency research. ... Read more

Reviews (6)

5-0 out of 5 stars Essential & Exceptional
The phrase 'essential reading is a cliche', however, this is truly essential reading for anyone seeking to understand competencies.

Not bed-time time reading; this is a technical book for HR professionals. Detailed and lucid (although the neophyte may prefer to start with something a little lighter, eg some emotional intelligence work by Goleman).

A good index and bibliography.

5-0 out of 5 stars Required reading to become a true competency expert
I have studied and used dozens of books on the topic of competencies, and many are useful, but this is the one I return to most often. My copy of this book is ragged, dog-eared, coffee-stained, and marked by many colored tabs for quick reference. Competence at Work changed my approach to human resources, and I actually earned some national honors and recognition for innovations in assessment and workforce planning by using it as a guide. It yields an effective understanding of competencies and how to apply them in processes such as recruiting, selection, development, performance management, succession, and workforce planning.

Some insights and tools in the book are particularly valuable:

Criterion sampling:
Compare high performers to average performers in order to understand how each performance group achieves their different levels of success.

Operant measures:
Measure how people operate in the real world as opposed to how they respond to a list of multiple-choice items. It describes Behavioral Event Interviewing (BEI) as the preferred approach, but you might have to access other sources for a complete understanding of the BEI.

Competency definitions and scales:
These alone are worth the price of the book. Based on behaviors that are empirically related to performance in a wide variety of jobs, they provide a quick-start to comparing performance groups and developing competency models, and they provide a framework for both assessing and developing competencies in people.

The principles and methods outlined in this book allow one to construct and apply competency models and human resource practices that get results. If I could have only one book on human resources, it would be this one! If I could have only three, the other two would also be by Spencer: Reengineering Human Resources and Calculating Human Resource Costs and Benefits.

5-0 out of 5 stars Good competence guideline
This book present the components of the job competence assessment approach,including the competency dictionary, which lists, defines, and provides scoring criteria that can help you predict superior performance for most jobs,It's provided to step by step guidelines on how to use the dictionary in all types of
You will understand what is competence from this book!I strongly recommendation!

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5-0 out of 5 stars An Essential Primer on Competence
Lyle Spencer has written a book that is lucid, well-organized, and a concise reference on human competence. If this was history, you would know that he had been there and had not merely interviewed those who were. This is so because his work is informed by original research. Spencer begins the presentation within a framework of competence that is criterion-referenced. The competence dictionary is organized around competency clusters that are well-defined and behaviorally anchored. But theory is not left to wrestle with the reader's experience. Spencer provides the practioner with a guide that takes the user through all steps in the conduct of a competency study. Spencer closes with a set of generic competency models that the practioner can tailor to his or her client before drawing the reader's attention to the variety of applications that study data may serve. Though a bit pricey, you can purchase it with the knowledge that it will stand up well as your single source of reference.

5-0 out of 5 stars This book changed how I do my job as a trainer.
This book gives a comprehensive competency dictionary using behaviorally anchored rating scales for each competency. It also gives step by step guidelines on how to use the dictionary in all types of HR decision making. It is clearly written and is based on years of extensive research. Using this book eliminates the need to use expensive and dependency creating consulting services. Every HR professional should have it on their shelf. Moreover, as a training professional, if I had to choose 2 books to have on my bookshelf, I would choose this book and Performance Consulting by Dana Gaines Robinson. ... Read more

67. 48 Days To The Work You Love
by Dan Miller
list price: $19.99
our price: $13.59
(price subject to change: see help)
Asin: 0805431888
Catlog: Book (2005-01-01)
Publisher: Broadman & Holman Publishers
Sales Rank: 4419
Average Customer Review: 5.0 out of 5 stars
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Book Description

48 Days to the Work You Love is not about finding a new job. It is about finding out what you are going to "be." According to Dan Miller, failing to make that fundamental discovery is why so many people find themselves in jobs they hate. But the great news is this book will lead you to the vocation you will love.

Dan Miller will help you see clear patterns form fromwhich you can make successful career and job decisions by understanding your God-given skills and abilities, personality traits, values, dreams, and passions. These patterns create a compass for you. Finding the work you love is finding the fulfillment of your calling. ... Read more

Reviews (3)

5-0 out of 5 stars Understand Yourself First
In reading this I was reminded of the old saying, "To thine own self be true." I first thought that this was a book on how to find a new and better job in 48 days.

Instead it's a book on self discovery. It's how to find, look at, and understand your own skills, abilities, personality traits, values, dreams, and passions.

Once you understand where you are and where you're coming from, you have the basis for making some decisions about where you want to go. Then you can use this knowledge to find a better job, to start a business or whatever.

Dan Miller then covers the fundamentals of finding the new job, or the new business. It's an interesting combination of a self-help and business advice.

5-0 out of 5 stars This is an essential for anyone in the workplace!
How wonderful to find a book that gives hope and direction to all of us in the workplace.As Dan Miller says in his book, "The fruits of a fulfilling life - happiness, confidence, enthusiasm, purpose and money - are mainly by products of doing something you enjoy, with excellence, rather than things we seek directly."He also made me understand that I should decide what kind of life I want, then plan my work around it.What wonderful wisdom!If you are feeling like you aren't getting all you want out of your career and life, READ THIS BOOK!

5-0 out of 5 stars Excellent Book !!!
A great book, that blends both common sense and reality together concering finding meaningful work. If you think your work situation is awful, I would suggest this book.I hate to use this common uesed phrase, but it allowed me "think outside the box." ... Read more

68. 29 Leadership Secrets From Jack Welch
by RobertSlater
list price: $9.95
our price: $8.96
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Asin: 0071409378
Catlog: Book (2002-09-28)
Publisher: McGraw-Hill
Sales Rank: 42309
Average Customer Review: 2.5 out of 5 stars
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Book Description

The first concise book of essential Welch-isms, abridged from the bestselling Get Better or Get Beaten

Jack Welch built a career out of fighting waste. 29 Leadership Secrets from Jack Welch follows in Welch's footsteps, boiling the legendary CEO's leadership successes down to 29 strategies that made GE the world's most competitive company­­and Welch the world's most successful and admired CEO.

This all-in-one Welch reference updates material from Robert Slater's bestselling Get Better or Get Beaten, and is today's ultimate fast-paced, no-nonsense handbook on the ways of Jack Welch. It taps into the heart of Welch's courage, innovation, and leadership success by examining simple leadership secrets that include:

  • Managing less is managing better
  • Make quality the job of every employee
  • Have global brains and vision
... Read more

Reviews (2)

2-0 out of 5 stars The Ideas are 5 Star but the Book is 2 Stars
This book reminds me of the best seller "Who Moved My Cheese". They are both written in oversized font and are about 100 pages long and both cover simple messages. If the books were in a regular font they would be 30 pages??

Please do not get me wrong. But it is just a feeling one gets that they have been had, sold a bill of goods which is just a summary with comments for $10. Somebody has written down a list of XX number of principle ideas or management techniques, and then expanded each idea to fill the 100 (30 real) pages. It would be almost as effective to just make a list of them on one or two pages.

The upshot of all this is do not buy this book, but by Jack's book "Straight from the Gut", or buy Slater's book: "Jack Welch & The G.E. Way".

I prefer Jack's own book, and to me it beats many more sophisticated business books hands down. Business is not black and white. Almost every day there is one crisis or problem or another, and Jack's story puts it all together plus conveys the energy and excitement that he brought to the job. Something is lost in the list approach.

Jack in Toronto

3-0 out of 5 stars I wonder . . .
There are many books about Jack Welch and all of them show and teach the corporate strategies and tactics this legendary manager implemented while at GE. Most of those titles portrait Welch as the successful business person everybody would like to be. However, I would like to warn the reader that the professional success of famous CEOs cost them their families. It's hard to believe how Welch was able to manage thousands of relations with millions of people at GE, while on the other side he failed on a relation with only one person: his wife. By the way, how many wives has he had??? Is that success??? In which planet???

Now about the book . . . it's a good title but only read it if you have never before read a title about Jack Welch or GE; if you had, it's more about the same old stuff, and I would recommend your spending your money in a smarter way. ... Read more

69. Getting Past No : Negotiating Your Way from Confrontation to Cooperation
list price: $15.95
our price: $11.16
(price subject to change: see help)
Asin: 0553371312
Catlog: Book (1993-01-01)
Publisher: Bantam
Sales Rank: 5064
Average Customer Review: 4.88 out of 5 stars
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Reviews (25)

5-0 out of 5 stars Best of Breed
I have read extensively on negotiation, including everything written by folks affiliated with the Harvard Negotiation Project. I think that _Getting Past No_ is the best of all the books.

Its conciseness is deceptive. The concepts expressed are profound. For example, I cannot count the number of clients to whom I have explained the concept of BATNA (best alternative to a negotiated agreement, i.e. what you do if the negotiations fail) before we head into a session of mediation or other negotiation. I have reread this book several times at widely spaced intervals and have found it better than I remembered each time.

I think this particular book is also much more helpful to those who participate in negotiations that are less structured than labor or arms negotiations that are highly choreographed than was _Getting to Yes_, which at times seemed to assume that all players in the negotiation would be using the same text.

5-0 out of 5 stars Impasse Blockbusting
In his superb book, William Ury builds on the pricipals first put forth in his first book with Roger Fisher, "Getting To Yes." In "Getting Past No" Ury discusses the nuances and niceties of negotiating using a joint problem solving approach which is "interest based" rather than being "rights based" or "power based." Ury explains that the challenge is to convert a confrontational situation to a cooperative creative problem solving process, that integrates the parties in a negotiation into a cooperative mode, that results in the best long term agreements.

The specific wonder of this book, is its focus on what to do, when you don't know how to get past a problem. Ury calls his method the "Breakthrough Strategy" and is virtually totally as applicable for mediators as it is for negotiators. In fact, several times, Ury mentions that a mediator may assist the process.

Simply put, Ury contends that there are basically 5 things that one needs to do to preserve smooth negotiations and to break through an impasse if it occurs. He calls these 'steps' by the following designations: "Go To The Balcony", "Step To Their Side", "Reframe", "Build Them A Golden Bridge" and "Use Power To Educate." These simple concepts are extremely useful tools for negotiators and mediators alike.

There is no disappointment in this book. The approach and the writing style are just superb. Once again, the Harvard Group, especially William Ury, have produced a book that anyone can gain from and is almost a must for those in dispute resolution and negotiation on a day to day basis.

5-0 out of 5 stars Extremely Helpful
This is probably the most useful book I've ever read. I'm kicking myself for not reading it sooner. 1000 thanks to Dr. Ury. This is one title you will never regret buying.

5-0 out of 5 stars Worth it's Weight in Gold
This book doesn't claim to be a book on LISTENING, and yet it subtly explains and beautifully uses the key elements of listening.
This book doesn't claim to be a book on DIALOGUE, and yet it subtly explains and beautifully uses the key elements of dialogue.
This book doesn't claim to be a book on APPRECIATIVE INQUIRY, and yet it subtly explains and beautifully uses the key elements of appreciative inquiry.
This book doesn't claim to be a book on ASSERTIVE COMMUNICATIONS, and yet it subtly explains and beautifully uses the key elements of assertive communications.
This book doesn't claim to be a book on SYSTEMS THINKING, and yet it subtly explains and beautifully uses the key elements of systems thinking.
This book doesn't claim to be a book on MENTAL MODELS, and yet it subtly explains and beautifully uses the key elements of mental models.
This book DOES claim to be a book on NEGOTIATION, and is clearly the best of the best. The book beautifully shows how one can effectively use all of the above skills during everyday negotiations
All the examples are crystal clear and convincing. Read it, refer to it often and profit from it.

4-0 out of 5 stars Easy to read book for beginners
It is the best book for the beginners to learn negotiations by in a day. The book is easy to read and to the point. For advance readers I will recommend "Essentials of negotiation by Lewicki et al" ... Read more

70. Managing the Unexpected: Assuring High Performance in an Age of Complexity
by Karl E.Weick, Kathleen M.Sutcliffe
list price: $29.95
our price: $19.77
(price subject to change: see help)
Asin: 0787956279
Catlog: Book (2001-07-03)
Publisher: Jossey-Bass
Sales Rank: 25297
Average Customer Review: 5 out of 5 stars
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Book Description

High reliability organizations (HROs) such as ER units in hospitals or firefighting units are designed to perform efficiently under extreme stress and pressure. Using HROs as the model for the 21st century organization, Karl Weick and Kathleen Sutcliffe show readers how to respond to unexpected challenges with flexibility rather than rigidity and to reduce the disruptive effects of change by using tools such as sensemaking, stress reduction, migrating decisions, and labeling. Introducing the powerful new concept of "mindfulness," the authors outline five qualities of the mindful organization and the organizational skills needed to achieve them. Each concept is clearly expressed in vivid case studies of organizations that demonstrate mindful practices in action.

A Book in the University of Michigan Business School Series

Voted Best HR Book of 2001 by ... Read more

Reviews (2)

5-0 out of 5 stars Captivating - A Must Read for Practitioners and Scholars
Weick and Sutcliffe have accomplished the rarest of feats - they have created a book that suggests a viable research agenda for scholars and has tremendous practical relevance for managers. Their approach is also decidedly process-based and suggests different routes to high performance through capabilities for anticipating and detecting the unexpected as well as for resilience and managing the unexpected, which offers a nice contrast to more static and structure-based frameworks. Weick and Sutcliffe breathe life into these processes through rich and varied case examples. Another extremely appealing feature of the book is (Chapter 4 - Assessing Your Capabilities for Assured Performance) its attempt to measure these processes through various "audits." While these measures are only suggestive, they provide academic and practitioner alike with a great reference point for developing their own instruments. Chapter 6 offers a number of sound recommendations delivered with punch for the manager attempting to apply the principles of the book. The book also has significant implications for human resource management practitioners and scholars as it suggests a new way for designing human resource practices (e.g., training) and a new set of mechanisms (i.e., mindfulness) by which these practices may lead to improved performance. All in all, an insightful, provocative, and cogent book.

5-0 out of 5 stars A Leatherman for the complex organization
I have read and enjoyed several of Weick's books and articles on organizational performance. For the most part, they were difficult, but insightful works on how people in organizations behave. But it was not easy to translate the insights I gleaned from Weick's work into tools and strategies to improve the performance of the organization which employs me (a small hospital).

In Managing the Unexpected, Weick and coauthor Sutcliffe have written a short book that summarizes the insights gained from studying high reliability organizations (HROs) and details "doable" strategies to enable other organizations to improve their own reliability. The book's use of several case studies, detailing of key strategies and techniques, and chapter summaries make it a quick and interesting read. What is most valuable, though, is that a person working in an HRO, or an organization that should aspire to such a status, can immediately take the techniques and strategies detailed in the book and start to use them to improve the organization's performance and reliability.

Despite the fact that this book offers concrete strategies to improve organizational performance, it admits right from the start that successful HROs are extremely complex organizations. The authors allow the reader to appreciate that the success of these organizations in delivering quality products and services under often adverse circumstances is due to cadres of employees with diverse perspectives, skills, and expertise, that respect the complexity of the organization, and are willing to allow important decisions to be made by the individuals with the greatest understanding of the current situation.

Thus, although Managing the Unexpected provides concrete tools and strategies for improving organizational performance, it also emphasizes the importance of mindfulness for employees working in HROs, or organizations endeavoring to such status. Mindfulness includes working constantly to be aware of the complexity of the organization, its environment, and that our expectations and plans for the future may be erroneous. This emphasis on mindfulness and disciplined awareness makes the reader aware that although the tools and strategies presented by the authors may seem simple, to be effective they must be used by individuals who have worked diligently to understand their organization, its employees, and the organization's environment.

Managing the Unexpected is a welcome book for those of us who have always marveled at the success of our organizations in delivering quality goods and services in chaotic environments. It is not a quick fix that will send you to organizational nirvana with mindless platitudes. No, it is more like an organizational Leatherman that you keep on your belt at all times with the understanding that successful complex organizations are always needing to be fine tuned with a wide variety of skills, tools, and awareness. ... Read more

71. The Power of Your Subconscious Mind, Revised Edition
list price: $7.99
our price: $7.19
(price subject to change: see help)
Asin: 0553583182
Catlog: Book (2001-01-02)
Publisher: Bantam
Sales Rank: 2472
Average Customer Review: 4.43 out of 5 stars
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Book Description

This book will give you the key to the most awesome power within your reach!

This remarkable book has already helped readers the world over achieve the seemingly impossible just by learning how to bring the incredible force of the subconscious under their control.Now you, too, can learn these powerful techniques for changing your life simply by changing your beliefs.

Dr. Murphy combines time-honored spiritual wisdom with cutting-edge scientific research to explain the influence of the subconscious mind on everything you do. And he presents simple, practical, and proven-effective exercises that can turn your mind into a powerful tool for improving your everyday life. Filled with inspiring real-life success stories, this invaluable user's guide to your mind will unlock the secrets to success in whatever endeavor you choose.

Inside you'll discover how to use the subconscious mind to:
* Increase health and even cure the body of many common ailments
* Get the promotion you want, the raise you need, the recognition you deserve
* Build the confidence to do the things you never dared -- but always wanted -- to do in life
* Develop friendships and enhance existing relationships with co-workers, family, and friends
* Strengthen your marriage or primary love relationship
* Overcome phobias, compulsions, and bad habits
* Learn the secret of "eternal youth" and much, much more!

With this book as your guide, there are no limits to the prosperity, happiness, and peace of mind you can achieve simply by using The Power of Your Subconscious Mind.
... Read more

Reviews (96)

5-0 out of 5 stars This is the most valuable book I have ever bought
The application of the knowledge in the book positively changed my life forever. There is one thing you can't get in life and that is something for nothing. But I read this book as a result of a recommendation from someone else. I applied the techniques in this book and in less than 6 months moved into a wonderful new home, in a wonderful new city, got over a rather difficult personal setback, left an unfulfilling professional position and had the shadow of limitation forever removed from my mind.

This book was first written in 1963 and the author passed away more than 20 years ago. Yet, the substance of this book promotes itself. Like many other readers, I plan to buy multiple copies of this book and give it to loved ones.

All I can say is buy this book, in a determined fashion commit yourself to using the knowledge within this treasured piece and pass it on to someone else so they can benefit.

My only disappointment after reading this book and seeing the results of applying his advice was that Mr. Murphy could not receive a letter from me as a thank you for revealing some powerful truths of life to me and so many others.

5-0 out of 5 stars The best book I have ever read.
Let me tell you that this is the best book I have ever read and quite literally saved me life. Two years ago I pondered a simple question. Why were some people happy while I was so miserable? I got an account with and ordered all the books I could to find to answer the question and I stumbled upon this book. I read it then and thought, 'yeah right this can't possibly be true.' I just could not believe that you could create your destiny with your thoughts. I thought that the book was ludicrous and a waste of time, so I put it down.

About 6 months afterward I picked up with an open mind. This time I practiced the techniques just to see what would happen. My first goal was to become more confident. Through a disciplined program of visualization and autosuggestion I accomplished the goal. The strange thing was that I didn't even realize it was happening because the subconscious mind is so subtle. One day while I was around a lot of people I stopped for a minute and thought, 'Why aren't I nervous?' My confidence problem disappeared right there. Then I began working on different goals one of which was overcoming a fear I had and the techniques worked perfectly again. This is when I really began to believe that there was something to this stuff. Once you realize that anything you could ever want in your life you can get, you are just filled with a mystical sense of awe. The only drawback to this is the difficulty required. I can tell you now that I still am not completely changed. It takes a lot of time and discipline to change your mental patterns, but everyday you just need to keep believing and doing the techniques. It's easy to lose faith and think it's not working, but all you need is that first success and you will be a believer. Start small and then work your way up to bigger goals and everything around you will fall into place. The last thing I want to say is that you need to truly DESIRE to change. It won't be easy, but 'keep on until day breaks and the shadows flee away...'

Good luck and Peace.

1-0 out of 5 stars HORRIBLE
Sure read books on the subconscious mind then use those ideas to make you own cheap dumb ass book.

5-0 out of 5 stars A Winner!!!.
People, ANYTHING! WRITTEN,at all by the late great,Joseph Murphy will be a help and a blessing to you and your life in all areas.
He uses,scriptures from the Bible, some metaphysical terminology and scientific knowledge to give you as much information or ability to beleive and recognise TRUTHS that are as old as creation.L-O-V-E is key, Trust, belief, faith, but he puts everything in such an easy to understand, down to earth manner that it's for everyone,and ANYONE can understand it. The choice is yours; are you of a spiritual background or way of thinking? scientific?,new age? This book is for YOU!. For we are all "one". AND SO IS WHAT CREATED AND KEEPS THIS UNIVERSE AND ALL PLANETS ECT... IN OPERATION. There is no wrong choice in purchasing ANY of Murphy's books. SO BUY AS MANY AS YOUR POCKETS CAN AFFORD, you won't be sorry.

5-0 out of 5 stars This book got me out of the biggest hole
I was working crappy temp jobs not earning much money, not having any luck getting in to my chosen career while I was reading this book.
It taught me not to worry about my crap situation because so long as I believed I would get what I wanted (and if I walked around acting like I already had it) then it would happen.
A few months passed, I went travelling, had a ball but spent all my money. Got home to find I had been kicked out of my room (which was a dingy hole anyway) so I had to go and live on my friends floor. I was barely getting bar work, and then one day that totally dried up. And in the same day I was also told a possible job on the horizon was also not going to happen.
All my savings were gone and I was living off my credit card and I could get no work as all the bars' business was dead. No one was taking anyone on. And there was no temp work either because of the Xmas holidays.
My friends were getting worried that I would have to return to my home country (and therefore financial safety) But that wasn't the only thing worrying them. They were worried because after every set back, I just smiled and said it'll be OK. I'm not worried. And I wasn't. They thought I was nuts.
A day after all the poo hit the fan I got a random idea to call this guy I hadn't called for months about a job (before my holiday I was calling him every 2 weeks and he kept saying, no not yet no not yet)
So I called him, he said when can you come in?
I got the job (a freelance position so I had the possibility to either make a lot or a little money)
I made the equivalent of $7438 US in my first month. And the work has never dried up since.
All my problems were solved and I never worried once because I had faith that I would get that perfect job I had imagined while reading the book.

What can I say but this book did it for me, it will do it for you too if you have faith.

72. Secrets of the Millionaire Mind CD : Mastering the Inner Game of Wealth
by T. Harv Eker
list price: $22.95
our price: $15.61
(price subject to change: see help)
Asin: 0060776579
Catlog: Book (2005-03-01)
Publisher: HarperAudio
Sales Rank: 261927
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73. Modern Control Engineering (4th Edition)
by Katsuhiko Ogata
list price: $117.00
our price: $117.00
(price subject to change: see help)
Asin: 0130609072
Catlog: Book (2001-11-13)
Publisher: Prentice Hall
Sales Rank: 151388
Average Customer Review: 4.43 out of 5 stars
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Book Description

This comprehensive treatment of the analysis and design of continuous-time control systems provides a gradual development of control theory—and shows how to solve all computational problems with MATLAB. It avoids highly mathematical arguments, and features an abundance of examples and worked problems throughout the book.Chapter topics include the Laplace transform; mathematical modeling of mechanical systems, electrical systems, fluid systems, and thermal systems; transient and steady-state-response analyses, root-locus analysis and control systems design by the root-locus method; frequency-response analysis and control systems design by the frequency-response; two-degrees-of-freedom control; state space analysis of control systems and design of control systems in state space. ... Read more

Reviews (7)

5-0 out of 5 stars Formulas done right
This book is very good. I really like the way the formulas are given, with all the variables immediatelly defined. When reading it was amazing. As the questions arose in my mind as to what something meant, the next sentence or two satisfied my curiosity.
While other books tend claim that a piece of information is "beyond the scope of this text" (yet then expect knowledge of the topic), Ogota takes a couple of extra paragraphs to explain the basics of what is needed for better understanding.

5-0 out of 5 stars Control system design the way it was meant to be!
This is an excellent controls text. All concepts are beautifully explained and developed. The examples in the book are clear and concise and the exercises cover a broad range of control system design applications. One of the greatest perks of this book is the extensive coverage of MATLAB applications to control system design. Not only do you learn how to do it mathematically but you learn how to program and let MATLAB aid you. You get double the learning for the price of one text!

5-0 out of 5 stars Art of modern control in one masterpiece!!!
First of all, the book is written by an extraordinary authority in the field, one of few such professionals in the world. It covers the whole subject of modern control engineering, so if You know most of it, what is in the book, You know a lot of the subject. There are many clear and precise physical models, block diagrams, MatLab instructions, the results given by a computer, the problems solved or/and explained by the language of mathematics and theory of control. ALL IN ONE. The book is The Art of Modern Control Engineering. However, You have to have at least some physical and mathematical bases to learn and see the beauty and art of it all.

4-0 out of 5 stars Feedback Analysis & Design
I used this book for two semesters. The only downside is that this book is too thick, but the new edition looks better. I found the MATLAB program(s) very useful, in addition to a bunch of solved sample problems at the end of each Chapter. I have been told that the latest edition has information on Signal Flow Graphs (Mason's Rule), which is very critical if you are analysing the topic of Controls from an Electrical Engineer's point of view.

5-0 out of 5 stars One of the best books in control theory
The most comprehensive textbook in control theory.very well explained and each chapter has at least a dozen of solved excersices. MATLAB is being used extensively to learn control applications.It can be used also as an introduction to advanced control. HIGHLY RECOMMENDED. ... Read more

74. The New CFO Financial Leadership Manual
by Steven M.Bragg
list price: $95.00
our price: $95.00
(price subject to change: see help)
Asin: 0471210765
Catlog: Book (2003-09-12)
Publisher: Wiley
Sales Rank: 46107
Average Customer Review: 5 out of 5 stars
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Book Description

Praise for The New CFO Financial Leadership Manual

"Steve Bragg has done it again! This manual shows what a CFO needs to do to truly add value. It should be mandatory reading for all CFOs who want to play a strategic role in their organizations."
–Janice M. Roehl-Anderson, Partner
Deloitte Consulting

"This timely guide will help CFOs master the right thinking and management skills. An effective tool for navigating today’s corporate financial waters."
–Clint Davies, Principal
Berry, Dunn, McNeil & Parker

"An excellent reference book and good reading besides. This book is a how-to for new and experienced CFOs. It is one place for new CFOs to get information on how to start in their job as well as continuing reference on many issues–such as personnel, accounting and reporting, banking, credit, taxes, and so on."
–Gail W. Sevier, CPA
Member/Manager of Marrs, Sevier & Company LLC ... Read more

Reviews (1)

5-0 out of 5 stars Everything you need to know in finance - superb!
I found this book very complete and comprehensive as a reference source. It covers the strategic and operational perspectives of the finance function. This is one of the best "CFO" books, together with "CFO Architect" and "CFO Handbook". A little bit overpriced - I would have put it in the US$60 range. Reading this book is like taking an advanced course in preparing yourself for the CFO career. It is very didactic and straightforward. A recommendation for the author: in a future edition, you might consider expanding on the topics of international finance, value based management and corporate restructurings. ... Read more

75. The Five Temptations of a CEO: A Leadership Fable
by Patrick M.Lencioni
list price: $22.95
our price: $15.61
(price subject to change: see help)
Asin: 0787944335
Catlog: Book (1998-09-14)
Publisher: Jossey-Bass
Sales Rank: 4523
Average Customer Review: 4.41 out of 5 stars
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Reviews (39)

4-0 out of 5 stars Good first book, but not his best
Patrick Lencioni has a talent for cutting through the complexities of leadership and teamwork to highlight core principles then presenting them in easily digestible fictional form. In this book (in the UK going by the title of Five Temptations of a Manager) technology company CEO Andrew O'Brien has a mysterious encounter with an unlikely mentor on a deserted commuter train the night before the annual meeting of the board of directors. He's in trouble but doesn't understand why. The enigmatic Charlie leads him through an exploration of five "temptations" that often trip up ambitious executives: Choosing status over results; choosing popularity over accountability; choosing certainty over clarity; choosing harmony over productive conflict; choosing invulnerability over trust. Easily read in a single sitting, this book conveys the temptations effectively in fable form, followed by a summary and discussion by Lencioni. This may not be a comfortable book for some leaders to read. It doesn't let them off the hook for any of a company's problems. The message is timely as CEOs exit failing companies with massive severance packages. If you read only one of Lencioni's books, you will probably find his style further developed and even more effective in his second book, The Four Obsessions of an Extraordinary Executive, or his third, The Five Dysfunctions of a Team.

5-0 out of 5 stars Excellent management book for any type of leader
I was thrilled to pick up this management book that not only had excellent principles, but an intriguing and enthralling storyline that kept me interested all the way to the finish. Five Temptations of a CEO proves an easy read-but certainly not lessons easily tossed aside. These are principles I'll keep with me-regardless of what job or leadership position I may occupy.

The story begins with a struggling CEO, Andrew O'Brien, on the eve of a big, year-end board meeting. Strange occurrences lead Andrew to take the metro system home that evening-and it's on the train where he encounters Charlie, a custodial engineer with a wealth of advice.

Andrew learns from Charlie five temptations that every manager, CEO, teacher, parent or coach might face along their way to success. These are basic temptations that seem very simple-and really are simple. Charlie teaches him that its not in looking for solutions in technology, budget, financials and other usual suspects common to a CEO, but in the common, everyday wisdom that every leader must have.

And for those readers who don't appreciate a good story-or who are just used to the textbook style management books-the five temptations are listed in a summary and self-assessment section in the back. But I won't spoil the ending...

4-0 out of 5 stars widely applicable
This book was short, sweet, and to the point. Although it is focused on CEO as the prototype, this really points to anyone in a leadership and managrial role. The fable is illustrative, and the flow chart and short didactic at the end spells out the key message. It's worth pulling out and quickly reviewing once or twice a year to check back into your own personal growth and areas that still need improvement

4-0 out of 5 stars A great little FABLE!
I am amazed at some of the negative reviews about this great little book. I guess these negative people are not familiar with what a FABLE is? I think this book hits all of us executives right in the face with what we all struggle with. I think this is a must read (no, you will not feel like you have just read Atlas Shrugged after you are finished) for all execs, or people who aspire to lead organizations. I am excited to read the rest of the collection

1-0 out of 5 stars Why can't I give a 0 star ?
This is the crapiest anti-motivational book I ever got to read.
It is a story of Andrew who is a CEO and who meets with an old man one night in the train. The old man is a janitor and his father was a CEO (whatever)so the janitor, CEO's son (Gosh)starts
mentoring Andrew on how he should run his company.
If this janitor was smart enough to motivate a CEO how come he
ended up being a janitor in the first place?!?

I thought, to be a writer you have to be born as a writer but only now I realized that anyone can be a writer and Patrick
Lencioni is the worst one from the ones I've read.

Am I just being paranoid or is the today's literature following
today's music fate ?!? ... Read more

76. The Directory Of Executive Recruiters 2005-2006: The Most Comprehensive Resource Of Executive Search Professionals Available (Directory of Executive Recruiters)
by Kennedy Information Inc, Inc. Kennedy Information
list price: $49.95
our price: $42.46
(price subject to change: see help)
Asin: 1932079335
Catlog: Book (2004-11-18)
Publisher: Kennedy Information
Sales Rank: 14554
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77. Corporate Information Strategy and Management:Text and Cases
by Lynda M Applegate, Robert D. Austin, F. WarrenMcFarlan, Lynda Applegate, Robert Austin, F. Warren McFarlan
list price: $122.18
our price: $122.18
(price subject to change: see help)
Asin: 0072456728
Catlog: Book (2002-10-11)
Publisher: McGraw-Hill/Irwin
Sales Rank: 47364
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Book Description

Corporate Information Strategy and Management: Text and Cases 6/e by Applegate, Austin and McFarlan is written for students and managers who desire an overview of contemporary information systems technology (IT) management.It explains the relevant issues of effective management of information services activities and highlights the areas of greatest potential application of the technology.No assumptions are made concerning the reader’s experience with IT, but it is assumed that the reader has some course work or work experience in administration or management.This text is comprised of an extensive collection of Harvard Business cases devoted to Information Technology. ... Read more

78. Milady's Standard: Fundamentals for Estheticians
by Joel Gerson, Janet D'Angelo, Shelley Lotz
list price: $80.95
our price: $76.09
(price subject to change: see help)
Asin: 1562538365
Catlog: Book (2003-06-30)
Publisher: Milady
Sales Rank: 78079
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Book Description

Now in its ninth edition, Miladys Standard Textbook for Professional Estheticians has been thoroughly revised to include the most up-to-date information available today. This updated text contains all the essential information needed to ensure greater success for students taking the state board examinations.For the first time, this text is presented in full-color, incorporating a brand new, user-friendly four-color design that will help students learn the common links between the concepts and principles of skin care.Over 500 new full-color photographs and illustrations support the text content and include new step-by-step photographs for many of the procedures presented.All new photos have been incorporated in the chapter on skin disorders and diseases, special esthetic procedures, client consultation and skin analysis, and color theory and cosmetic techniques. A running glossary in each chapter helps the student become familiar with the language of skin care, and procedural notes and safety tips help to reinforce concepts.Expanded discussion on safety and sanitation topics reflects changes made in OSHA rulings and decontamination and infection control.Added discussion on advanced topics including AHAs, BHAs, glycolic, and microdermabrasion techniques give students exposure to those skills that will make them more marketable.Miladys Standard Fundamentals for Estheticians is the essential textbook for basic esthetics training. ... Read more

79. Management Information Systems, Fourth Edition
by Effy Oz
list price: $107.95
our price: $107.95
(price subject to change: see help)
Asin: 0619213221
Catlog: Book (2004-08-16)
Publisher: Course Technology
Sales Rank: 97773
Average Customer Review: 4.0 out of 5 stars
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Book Description

This text is a revision of our highest-level, most strategic, introduction to MIS text. What sets this book apart from others is its managerial focus and its unique case approach. In addition, the new, fourth edition has been revised for currency throughout and offers new end of chapter real world cases. ... Read more

Reviews (8)

3-0 out of 5 stars Decent introduction to MIS, but misses on some issues
I used this book in a graduate level course on MIS.It was a decent introduction to the subject, but I would really expect the book to be used more at an undergraduate level; as others have noted, it does not delve too deeply into any areas.

My biggest complaint about this book is that it simply misses the point on a couple of issues, both technical and business.Its discussion of internet technologies contains many of the "newbie" mistakes one would expect from someone just learning about HTML, HTTP, XML, and web programming, especially Java.It also has a section in one chapter that goes into marketing and in my opinion misinterprets some of the foundational concepts.

Two things I do like about the book are
1. It covers ethical issues within MIS, which is a developing topic and one that deserves attention.Every chapter has anectdotal stories highlighting ethical delimas.
2. Each of the 5 Parts of the book starts with a case introduction, and each chapter starts with an expansion or continuation of that case.The case exemplifies some of the issues that will be discussed on subsequent pages, and brings a level of reality to the subject that I enjoyed.

Not a bad book, but by the same token requires an instructor who really knows the subject well to separate the good parts from the bad for the students.

5-0 out of 5 stars The second edition is great!
The 2nd edition of this book (whose cover is NOT shown here) is great

3-0 out of 5 stars It's Pretty neat.
This book has a great cover, however I was thrown a little by the pages. and, oh yea it's a little outdated.


5-0 out of 5 stars The Best!
The best textbook for anyone who wants to learn about information technology and its business implementation. Very readable, informative, and entertaining.

5-0 out of 5 stars Great textbook. Clear. Well written.
Excellent textbook for anyone who wants to learn about contermorary information systems. Explains the Internet and e-commerce in clear, jargon-free language. ... Read more

80. What is Lean Six Sigma
by Michael L. George, David Rowlands, Bill Kastle
list price: $12.00
our price: $9.00
(price subject to change: see help)
Asin: 007142668X
Catlog: Book (2003-10-27)
Publisher: McGraw-Hill
Sales Rank: 5354
Average Customer Review: 5 out of 5 stars
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Book Description

A quick introduction on how to use Lean Six Sigma to improve your workplace, meet your goals, and better serve your customers.

Lean Six Sigma combines the two most important improvement trends of our time: making work better (using Six Sigma) and making work faster (using Lean principles).In this plain-English guide, you’ll discover how this remarkable quality improvement method can give you the tools to identify and eliminate waste and quality problems in your own work area.

Packed with diagrams, cartoons, and real-life examples, What is Lean Six Sigma? reveals the “four keys” of Lean Six Sigma and how they apply to your own job:

  • Delight your customers with speed and quality
  • Improve your processes
  • Work together for maximum gain
  • Base decisions on data and facts

You’ll see the big picture of what your company hopes to gain with Lean Six Sigma, how it may affect your work area, and what it can mean to you personally.

... Read more

Reviews (1)

5-0 out of 5 stars A Must Read!
The authors did a great job on the book. I read it on an airplane earlier this week and really enjoyed it. It is very well written - very understandable at a novice level and insightful at the "supposed expert" level. I think it is
a "must read" for everyone in an organization deploying Lean Six Sigma or anybody interested in improving the economic value of their business. ... Read more

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