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1. Marketing Management
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2. The Leadership Challenge, 3rd
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3. Project Management: A Systems
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4. Leading Change
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5. The One Minute Manager Anniversary
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6. Development First: Strategies
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7. It's Your Ship: Management Techniques
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8. Lean Thinking : Banish Waste and
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9. Leader As Coach: Strategies for
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10. Managing Transitions: Making the
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11. The Strategy Process (4th Edition)
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12. The Six Sigma Handbook, Revised
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13. Retailing Management W/Student
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14. Leadership and the One Minute
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15. Quantitative Analysis for Management
$133.00 $69.99
16. Organizational Behavior: A Diagnostic
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17. Strategic Logistics Management
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18. Management of Organizational Behavior:
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19. The Balanced Scorecard: Translating
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20. Management Accounting: A Strategic

1. Marketing Management
by Philip Kotler
list price: $135.00
our price: $135.00
(price subject to change: see help)
Asin: 0130336297
Catlog: Book (2002-05)
Publisher: Prentice Hall
Sales Rank: 2674
Average Customer Review: 4.21 out of 5 stars
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Book Description

This worldwide best-selling book highlights the most recent trends and developments in global marketing-with an emphasis on the importance of teamwork between marketing and all the other functions of the business. It introduces new perspectives in successful strategic market planning, and presents additional company examples of creative, market-focused, and customer-driven action.Coverage includes a focus on customer relationship management, partner relationship management, the Internet and its effects and uses, brand building and brand asset management, alternative go-to-market channels, and marketing around the globe. Chapter topics discuss building customer satisfaction, market-oriented strategic planning, analyzing consumer markets and buyer behavior, dealing with the competition, designing pricing strategies and programs, and managing the sales forceFor marketing managers who want to increase their understanding of the major issues of strategic, tactical, and administrative marketing-along with the opportunities and needs of the marketplace in the years ahead. ... Read more

Reviews (34)

4-0 out of 5 stars The "Bible" of Marketing
Phillip Kotler's Marketing Management is the the classic MBA marketing text. It's comprehensive and encyclopedic--that means its not an easy read. Kotler's writing style could be described as a list of lists. Each topic is parsed into its elements and he then recites all possible attributes.

The book has an enormous market share, which means it comes with every possible ancilliary product (for instructors who adopt the book) such as videos and power points. Because Prentice Hall sells so many of this book, they can afford to issue new editions on an accelerated, two-year cycle. The good news from this is it allows them to move with the times (in this edition, they've eliminated all the trivial "Did you know ...?" sidebars that detracted from the seriousness of the last "Millennial Edition." The bad news (from a student point of view) is that you may be forced to buy new, because used copies won't be correct.

However, this is one book that you'll want to keep on your professional library shelves--it's as much a reference as a text. All other marketing texts either derive from Kotler or distance themselves from this book, so you might as well go to the source.

4-0 out of 5 stars IT RAMIFIED EVERY ASPECT OF MARKETING
Using a variety of case-study analyses, this "Marketing Management" elaborated on the principal concepts of 21st Century marketing. Post-graduate students, as well as practising professionals will find it useful. Its specialized chapters did their best in ramifying every aspect of marketing. Information is everywhere; although that its versatility led to the boring repetition of strategies.
This book is simple and well-written. It is very good; but in comparison, the "Principles of Marketing", which is cheaper and comes with an attached CD-ROM, (and was written by Gary Armstrong and this same Philip Kotler) offers much more for less money.

5-0 out of 5 stars Marketing Management
The eleventh edition of this bestselling marketing management text reflects the recent trends and developments in global marketing. It emphasizes the importance of teamwork between marketing and all other functions of the business.

5-0 out of 5 stars For teaching
Generally useful and apply to real life situation

3-0 out of 5 stars Broad Focus
Kotler is a name synonomous with marketing. I have several of his books and have enjoyed them very much. It is a broad focus though. It doesn't dig very deep into specific industries of course. If you happen to be looking for restaurant marketing specific book recommendations, there are several at the Quantified Marketing Group website at www.quantifiedmarketing.com. We have several complimentary restaurant marketing resources and book recommendations there. ... Read more


2. The Leadership Challenge, 3rd Edition
by James M.Kouzes, Barry Z.Posner
list price: $19.95
our price: $13.96
(price subject to change: see help)
Asin: 0787968331
Catlog: Book (2003-07-25)
Publisher: Jossey-Bass
Sales Rank: 2216
Average Customer Review: 4.64 out of 5 stars
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Book Description

When it was initially written in 1987, few could have predicted that The Leadership Challenge would become one of the best-selling leadership books of all time. Now, faced with the new challenges of our unpredictable global business environment, Jim Kouzes and Barry Posner--two of the country's premier leadership experts--have completely revised and updated their classic book. Building on the knowledge base of their previous books, the third edition of The Leadership Challenge is grounded in extensive research and based on interviews with all kinds of leaders at all levels in public and private organizations from around the world. In this edition, the authors emphasize that the fundamentals of leadership are the same today as they were in the 1980s, and as they've probably been for centuries. In that sense, nothing's new. Leadership is not a fad. While the content of leadership has not changed, the context has-and in some cases, changed dramatically.

... Read more

Reviews (33)

5-0 out of 5 stars Guidelines and Parameters for the Perilous Journey Within
I recently re-read this brilliant book before proceeding to Kouzes and Posner's more recently published Encouraging the Heart. I highly recommend both and suggest that they be read in the order in which they were written. Those of us who presume to review books such as this one can merely indicate their breadth and depth of substance as well as their stimulation of thought about the material presented. For example, Kouzes and Posner identify what they call "five leadership practices common to successful leaders" and then suggest ten "behavioral commitments" among those leaders studied. Here they are:

Practice: Challenge the process
Commitments: (1) Search for opportunities and (2) Experiment and take risks

Practice: Inspire a shared vision
Commitments: (3) Envision the future and (4) Enlist others

Practice: Enable others to act
Commitments: (5) Foster collaboration and (6) Strengthen others

Practice: Model the way to the desired objectives
Commitments: (7) Set the example and (8) Plan small wins

Practice: Encourage the heart of everyone involved
Commitments: (9) Recognize individual contribution and (10) Celebrate accomplishments

Those who conduct "360 Feedback" programs could do much worse than to base evaluations on criteria suggested by these practices and commitments. They provide the thematic infrastructure of the material which Kouzes and Posner present within seven Parts. The first introduces key concepts and terms: "Knowing What Leadership Is Really All About." Each of Parts Two-Six is devoted to one of the five Practices. Kouzes and Posner conclude with Part Seven, "The Beginning of Leadership', followed by two appendices which enable the reader to complete "The Personal Best Questionnaire" before reviewing "The Leadership Practices Inventory."

There are dozens of outstanding books on leadership and this is one of the best. I am especially impressed by the balance Kouzes and Posner maintain throughout between theory and practice. More specifically, they introduce and explain various core concepts and then draw upon real-world situations to illustrate those concepts. Obviously, "Encouraging the Heart" (Part Six) introduces ideas which Pouzes and Posner develop in much greater depth in a sequel volume which bears the same name. They conclude this book as follows: "We have said that leaders take us to places we have never been before. But there are no freeways to the future, no paved highways to unknown, unexplored destinations. There is only wilderness. If you are to step into the unknown, the place to begin is with the exploration of the inner territory." Those who agree (as do I) with these final remarks are urged to check out David Maister's Practice What You Preach, Tim Sanders' Love Is the Killer App, David Whyte's The Heart Aroused, and Larry Davis' Pioneering Organizations.

5-0 out of 5 stars Had to read this one again
I read the original book a few years ago and found the information very inspirational. I was happy to see the updated printing has chapters on corporate downsizing and covered the loss of jobs due to increased technology in the workplace. Now more than ever companies have to work smarter with fewer employees and this book has the insight on getting that job done. I also recommend reading Rat Race Relaxer: Your Potential & The Maze of Life by JoAnna Carey a great week-by-week guide to motivating employees.

5-0 out of 5 stars A wonderful thesis on the leadership practices
This is a book about bringing out the best in oneself and in the other people. A must read for anyone trying to achieve self-fulfillment and improve their impact on the world.

Most other books on this topic talk about well-known personalities, but this one focuses on the underlying leadership practices using examples of ordinary people as the leaders, in turn emphasizing that each one of us can choose to become a leader. Some books are for a sail-through reading while others are for digesting. "The Leadership Challenge" requires slow chewing and a deliberate assimilation of the teachings and research presented, for the new learnings to become an acquired habit or a second nature. My top-most learning is that leadership is not a place or a peak to be conquered, but rather a skill with which the journey through one's life can become far more fulfilling. The Leadership practices as presented are independent of one's position in an organization, and can be exercised at all levels.

It is about interactions, relationships and what one does to inspire others for uplifting their performance and efficiency. Similarly, it talks about practicing leadership skills in one's own personal life by credible communications, setting standards and expectations, and following fair means to achieve these. Leadership is indeed everyone's business, to seek continuous improvements and not become stagnant in one's life.

"The Leadership Challenge" book stands apart from others by giving examples of ordinary people who overcame their own adverse circumstances to make a differences to others around them. If everyone learns and practices the art of Leadership as presented, it will provide an inner fulfillment by realizing one's own full potential while improving the overall state of affairs in the world.

5-0 out of 5 stars "Unequivocally superior book on leadership"
As other reviewers have commented; there is a ton of information in this book. I will add; tons of fantastic information! This is a book I have been reading sporadically for the past nine months. Why have I taken so long to read it? I will read it for a while, put it aside, read another book, then return to this one. It is profound. The only book on leadership better than this (maybe): Principle Centered Leadership.

The copy I read was the first edition. I've skimmed through this edition and found that the authors have added websites and other informative stuff to keep it up to date.

Each time I've returned to this book I wonder: why did I ever put it down? If you are a manager or an aspiring leader, like me...Read this one. You'll be glad you did. I know for a fact, this book is required reading for certain business majors.

5-0 out of 5 stars The foundation for all the others
I know that it's a cliche to call anything other than the Bible, a "Bible," but this is The Leadership Bible, nonetheless. If this is not in your library and a large part of your leadership journey, you are way way way behind the curve. Kouzes and Posner have been conducting some of the most significant leadership reasearch on the planet for over 20 years--and you'll find all that accumulated wisdom in this book. ... Read more


3. Project Management: A Systems Approach to Planning, Scheduling, and Controlling
by HaroldKerzner
list price: $80.00
our price: $80.00
(price subject to change: see help)
Asin: 0471225770
Catlog: Book (2003-01-31)
Publisher: Wiley
Sales Rank: 19640
Average Customer Review: 3.32 out of 5 stars
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Book Description

* Completely revised and streamlined for course use including expanded problems and exercises.
* Content has been refocused on the critical aspects of project management.
* Supplemented by instructors packages for both academic use and corporate trainers, includes online PowerPoint(r) presentations, student workbook, instructor's manual, and a new book of case studies.
... Read more

Reviews (28)

5-0 out of 5 stars The Best Made Even Better!
I have relied on this book for years as the single source for the critical project management information I've needed. The only way the author could have improved it is by streamlining some of the content. I bought my copy of the 8th edition - and he has done just that! This book has been completely revised and streamlined! It is still the best source of information for the PMI Certification Exam. I rely on it almost daily as an off-the-shelf reference while I'm on the job! If you have skipped buying Kerzner's book in the past because you've seen it all - now's the time to upgrade your library.

5-0 out of 5 stars The Source for Project Management Questions
If you have questions on any aspect of Project Management, this is the book to consult. From organizational behavior and structure to planning, scheduling and controlling processes vital to the successful practice of project management. Most of the vital issues are discussed in a thorough, thoughtful way.

If the book has a weakness, it is in the area of Integration - in my mind, the most difficult section of the PMP exam. The book is not only written as an undergraduate and graduate students, but also functional and senior managers. Its structure reveals the author's apparent belief that the practice of project management is more behavioral than quantitative.

His first five chapters lay the foundation for an understanding of project management principles. Chapters 6 through 8 deal with support functions of conflict and time management; chapters 9 and 10 deal with management support. Quantitative approaches to planning, time, cost and performance are developed in Chapters 11 to 15. Chapter 16 deals discusses trade-offs. The balance of the book deals with advanced topic and future trends.

If your budget limits you to the purchase of one project management, this is the one to own.

1-0 out of 5 stars This book is not a how to.
I had to use this book for a project management class. I can safely say that everyone taking the course dislikes this book. I could see this being used as a reference later on after one has a good foundation built in project management but as for someone looking to break in to the subject, without someone who is experienced in PMP standing over you explaining the confusing charts and graphs, this book would bore someone to the point that the rewards of project management aren't worth the torture of having to read this book.

2-0 out of 5 stars Not engaging, too repetitive, and ineffectual bulleted lists
I am a 2nd-year MBA student taking a course in Project Management, and this is the required text for the course. The professor insists that this is the preferred text for PM courses at other universities, but everyone in the class (the professor included) is thoroughly unimpressed by this book.

The first half of the book focuses largely on soft skills, and is mainly a rehash of the topics covered in a basic organizational behavior class, or even a psychology or sociology class. The material covered is very dry and very repetitive, and is almost entirely solid text, with few diagrams to illustrate the points of the discussion. The author also makes excessive use of verbose bulleted lists. Normally, I appreciate bulleted lists as an easy to read, concise way of conveying information, but this author often composes each bullet point as its own paragraph. Such an approach defeats the purpose of using bullets in the first place.

The second half of the text does improve somewhat over the first half. It begins an explanation of the more tangible aspects of project management, including the creation of work breakdown structures, scheduling projects, making budget projections, and applying techniques to keep a project on track. However, the style of writing is still quite thick, and makes for a slow read.

As of now, I have limited exposure to project management, and I have read no other books to which I can compare this one. However, I would be surprised if there isn't a better book on the market. Kerzner's book will eventually give you the information you're seeking, but you'll have to work hard to get there, and you'll need to wade through a lot of excess to get to the real meat of the topic.

5-0 out of 5 stars Comprehensive. One stop for Project Management knowledge.
Several people I have talked to seem to have mixed feelings about this book. Most never get past the first few pages in the book and many are afraid not to have this book prominently displayed on their desks. The latter is to avoid someone mistaking them for a junior project manager.

The best way to review this monumental book on project management is to list the most common arguments for and against the book.

The book presents comprehensive knowledge of project management that you can substitute only by purchasing several books on the subject by other authors. Dr. Harold Kerzner is also one of the most respected experts on Project Management. Dr. Kerzner now has several companion books to supplement this main text book. One area that the book was considered lacking in the past was with regards to case studies. You can now buy his latest book that is dedicated to covering just case studies. The writing style is extremely easy to read and follow. Once you read his explanation on any topic, you will find that it is hard to disagree with him because his explanations are very compelling.

The reasons many people have disliked the book - the book is too boring to read, it is too long a book, it is a compilation of bullet lists, there are not enough case studies (or problems/exercises), etc. I can't say anything about the first complaint because it is actually true but if you are in the middle of a project and have a burning question, I can promise you that is isn't so boring to pull up the relevant section in the book and find a reasonable explanation to your question. The book is very long because it is an exhaustive treatment of the Project Management field. There is no reason to read it in one sitting. Regarding being a compilation of bullet lists, it does seem that way. But when you have been in project management for a while and have an appreciation for the difficulty of the field, the lists don't get in the way. The author has enough explanations surrounding the bullet lists that I never found them annoying. To address the complaints regarding case studies, problems/exercises, there is now a book dedicated to case studies and I believe there have always been workbooks that he authored which contained more problems/exercises.

A good approach to follow regarding the usage of this book is to buy it early on in your career but stop after reading just the first few chapters. As you are gaining experience and have been exposed to a majority of the project management field, it is time to refer to this book more often. I have followed the book through several editions over the years and looked up various topics as questions popped up in my mind while going through a project. I am yet to finish the whole book (this is my 7th year reading the various editions of his book) after all these years but I didn't expect to. It is a great reference book and I have been using it as one.

There are better books to read on project management if you looking for a quick overview. 'The Little Black Book of Project Management' by Michael Thomsett comes to mind along with 'Project Management - Planning and Control' by Rory Burke. If you are looking for help with the PMP preparation, I highly recommend 'PMP Exam Prep' by Rita Mulcahy. Read my review on her book for more detailed information on taking the exam.

IIL offers several Project Management classes that are taught by excellent instructors if you like what you read in this book and are looking for more of the same. A copy is given out as part of the class materials (for some of their classes). I hope you benefit from reading this book as much as I did and thanks for your patience. This is indeed a difficult book to review. ... Read more


4. Leading Change
by John P. Kotter
list price: $24.95
our price: $16.47
(price subject to change: see help)
Asin: 0875847471
Catlog: Book (1996-01-15)
Publisher: Harvard Business School Press
Sales Rank: 1617
Average Customer Review: 4.55 out of 5 stars
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Reviews (47)

5-0 out of 5 stars Make Change Irresistibly Attractive
The leaders of some organizations have no idea how to make successful changes, and are likely to waste a lot of resources on unsuccessful efforts. Professor Kotter has done a solid job of outlining the elements that must be addressed, so now your organization will at last know what they should be working on.

On the other hand, if you have not seen this done successfully before, you may need more detailed examples than this book provides or outside facilitators to help you until you have enough experience to go solo. I suspect this book will not be detailed enough by itself to get you where you want to go.

Here's a hint: The Harvard Business Review article by Professor Kotter covers the same material in a much shorter form. You can save time and money by checking this out first before buying the book.

I personally find that measurements are very helpful to create self-stimulation to change, and this book does not pay enough attention in that direction. If you agree that measurements are a useful way to stimulate change, be sure to read The Balanced Scorecard, as well, which will help you understand how to use appropriate measurements to make more successful changes.

If you want to know what changes to make, this book will also not do it for you. I suggest you read Peter Drucker's Management Challenges for the 21st Century and Peter Senge's Fifth Discipline.

Good luck!

5-0 out of 5 stars THE Standard for Organizational Change
This book was recommended to me as being the standard for organizational change, and that recommendation was close to the mark. For any project manager who is involved in the mechanism of change, this is one book that should be right at the top their 'short list.'

This may seem like a strong statement, but reading this book can be life changing. Its concepts apply across many other business ideas, and it is particularly useful for implementing project management into an organization.

Lots of resources are wasted on unsuccessful efforts because often the leaders of some organizations don't know how to implement successful changes. The thought process gets tied up in the existing bureaucracy and remains stalled, going nowhere. In Leading Change, Professor Kotter has performed a commendable job of outlining all the elements that must be addressed. He identifies the most frequent mistakes in effecting change, and suggests eight steps to overcoming obstacles.

The author offers some good business essentials, but also adds a solid structure for implementation that can be applied across organizational cultures. Following his recommendations should make it easier for an organization to know what they should be working on and how to progress to the next steps.

There are good books that may be more recent than this, but you would do yourself and your organization a disservice if you passed this book by just based on that. As stated earlier, this book lives up to its reputation of being the standard for organizational change.

4-0 out of 5 stars One of the Best
I agree with some of the earlier reviews that recommend this book along with "Execution" by Bossidy & Charan, "Strategic Organizational Change" by Beitler, and "Good to Great" by Collins.

This book is a little light on practical tools, but it does offer a good overview for managers who are dealing with change.

5-0 out of 5 stars Recommended
One of the great books on self help practical leadership that has come out in recent years. You can complete your philosophical knowledge on leadership of character by going on to read the Remick book, "West Point: Jefferson: Character Leadership..." when you finish Kotter's "Leading Change".

4-0 out of 5 stars How to lead change
Kotter's eight-step formula for leading change provides some practical and valuable strategies, but it does not get to the core of the problem. When an organization hires and retains only those who have made the commitment to do their best regardless of the circumstances, then complacency is never a serious problem and the leader does not need to falsely impose a sense of urgency. I recommend this book, and suggest Optimal Thinking: How to be your best self is read along with it. We are integrating Optimal Thinking into our company (mission statement and culture) and moving away from the old paradigm of managers and employees to the new optimized paradigm of corporate optimizers. ... Read more


5. The One Minute Manager Anniversary Ed : The World's Most Popular Management Method
by Kenneth H. Blanchard, Spencer Johnson
list price: $19.95
our price: $13.96
(price subject to change: see help)
Asin: 0688014291
Catlog: Book (1982-09-01)
Publisher: William Morrow
Sales Rank: 3728
Average Customer Review: 4.12 out of 5 stars
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Book Description

For more than twenty years, millions of managers in Fortune 500 companies and small businesses nationwide have followed The One Minute Manager's techniques, thus increasing their productivity, job satisfaction, and personal prosperity. These very real results were achieved through learning the management techniques that spell profitability for the organization and its employees.

The One Minute Manager is a concise, easily read story that reveals three very practical secrets: One Minute Goals, One Minute Praisings, and One Minute Reprimands.

The book also presents several studies in medicine and the behavioral sciences that clearly explain why these apparently simple methods work so well with so many people. By the book's end you will know how to apply them to your own situation and enjoy the benefits.

That's why The One Minute Manager has continued to appear on business bestseller lists for more than two decades, and has become an international sensation.

... Read more

Reviews (97)

4-0 out of 5 stars Got a few minutes?
"The One Minute Manger" by Kenneth Blanchard and Spencer Johnson teaches the readers the three skills to achieving effective management. Although the keys to being an effective and successful manager, as described by Blanchard and Johnson, seems unbelievably simple, they will strike an understanding chord among most people who have ever managed and supervised employees. Not because managers typically follow the principles, but precisely because these simple principles are ones that they intuitively know they should be practicing yet do not because of lack of conviction in the methods, worry about changing management styles, low level of interest, or apprehension that they will take too much time.

Not to fear, Blanchard and Johnson address these concerns in their short simple book. The allegory starts off with a young man in search of an effective manager. Initially disillusioned by the managers he encounters, who are only results-oriented at the expense of the employees or only people-oriented at the expense of the organization, the young man discovers The One Minute Manager. The young man learns from The One Minute Manager and the people whom he manages the philosophy of the one-minute management style. The authors gradually convince the readers through examples, anecdotes, explanations, and quotable quotes why and how their three principles, when followed appropriately, actually work. A brief guideline list accompanies each of the three management skills: the "one minute goal setting," "one minute praising," and "one minute reprimand." There is even a concise flow chart to help solidify the management principles into one page near the end of the book; no doubt, designed to be cut-out or photocopied and posted in every manager's office. By the end of the short 60 minutes required to finish the book, most readers will be convinced to at least test out the method. After all, the title of the book already suggests that time commitment is not an issue; one can become an effective manager by investing a short 60-second of time. When one reads the book, this really translates to several 60-second intervals per day, but the amount of time will be much less than what most managers are used to.

More effective management in significantly less time? Is it possible? The authors certainly make a compelling yet uncomplicated and clear case for this. One does have to wonder if this is too easy. Will it work for managing all types of people in all types of organizations? How about the slackers? Or the employee who is the wrong fit for the job, doesn't have the appropriate training, or lacks motivation? How about the company with a long tradition of top-down management style? The book doesn't get mired in the details or specifics of every possible variation or situation; instead it attempts to provide the general strategies of effective management. The simple message of the book is to focus on making people feel valued which will lead to greater self-motivation and increased productivity for the individual and organization. As the One Minute Manager best described it, "People who feel good about themselves produce good results." And because they are not difficult to understand, learn, or implement, the skills can be readily used by most managers immediately.

The book is not only for managers of people. The message from the book is relevant to anybody interacting with people or when managing your own work and life. For example, I can utilize the skills to not only manage the people who report to me, but also in working with my colleagues or my supervisor, although the lesson on reprimanding may be less applicable in such situations. The most useful setting to apply the skills, perhaps, is when teamwork is involved, such as in committees, meetings, and group projects. This is when setting goals and timelines are critical and working effectively with colleagues, including giving praise and constructive criticism, is paramount to success. Furthermore, I can even see me being a One Minute Manager to myself, be it in the work environment, personal life, educational pursuits, or participation in hobbies. Who wouldn't want to be happier and have better results in all of these activities? I wouldn't mind impressing my boss more, fulfilling all my New Year's resolutions, or running a marathon in 3 hours and 15 minutes. After reading "The One Minute Manger", most readers will want to be a One Minute Manager tomorrow.

5-0 out of 5 stars Simple and Fast
A quick read because the concepts it describes are simple yet powerful. "The One Minute Manager" has evolved into a management classic since its first edition in 1981. Managers will take three precepts from this book: Efficient Goal Setting with employees, Praise, and Reprimands. In other words, make sure your people know precisely what they are to do, and then give them feedback whether they meet those expectations or not. That's it. Simple and effective. It takes an hour to read "The One Minute Manager", consider it an investment.

5-0 out of 5 stars Here's what I think about it...
The book is not a comprehensive management tool but nonetheless contains good basic concepts all managers should use or at least give a great deal of thought to. A short, easy read that has many nuggets of wisdom, I give it five stars. Other self-help books I liked include "The Multifidus Back Pain Solution."

5-0 out of 5 stars Just A Minute
The ideas in One Minute Manager are very effective for anyone who feels stretched to the limit by the daily demands of modern business. The advice is both simple and to the point so it means less time analyzing the lesson and more time implementing tips that can improve your overall performance. I highly recommend this book to seasoned managers as well as those who aspire to join the ranks of management.

Rat Race Relaxer: Your Potential & The Maze of Life by JoAnna Carey is another great book for companies to share with employees because it offers entertaining stories and goal oriented advice about improving your workplace and your life.

5-0 out of 5 stars Best management style out there--Bar None!
This should be in the library of all managers and those aspiring to be leaders. It keeps accountability straight; and promotes initiative and quality in all involved. I find that this method gives each person in my command a sense of worth and it is very respectful of that person's ideas and performance. Better than any other style of management. ... Read more


6. Development First: Strategies for Self-Development
by David B. Peterson, Mary Dee Hicks
list price: $16.95
our price: $14.41
(price subject to change: see help)
Asin: 0938529137
Catlog: Book (1995-06-01)
Publisher: Personnel Decisions Inc
Sales Rank: 266069
Average Customer Review: 5 out of 5 stars
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Book Description

Development First is concise guide that provides practical ways to integrate development with your responsibilities and goals so you can do your job better, now and in the future."First" is an acronym for the five simple steps that can help drive your development. ... Read more

Reviews (1)

5-0 out of 5 stars Career and personal development planning made easy!
This book has no-nonsense suggestions and practical tips on how to take charge of your personal development. I'm more cognizant of my behavior and the positive and negative forces that affect my development at work and in life. The FIRST model the authors use helps me remember that my development is continual, involving myself *and* interaction with others, and I am always evolving. I was really challenged to be honest with myself, and the action steps and suggestions for involving others have helped me be more accountable for moving my career the direction I want it to go. Easy-to-read, motivating, and challenging! (Leader As Coach by the same authors is also a good read. ... Read more


7. It's Your Ship: Management Techniques from the Best Damn Ship in the Navy
by USS Benfold, Captain D Abrashoff former commander
list price: $24.95
our price: $16.47
(price subject to change: see help)
Asin: 0446529117
Catlog: Book (2002-05)
Publisher: Warner Business Books
Sales Rank: 2694
Average Customer Review: 4.5 out of 5 stars
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Amazon.com

Other than the sobering fact that real lives are regularly at stake, running a navy ship is a lot like running a business: leaders of both must get the most out of their crews to operate at peak efficiency and complete the tasks at hand. As commander of the highly acclaimed USS Benfold, Captain D. Michael Abrashoff irrefutably demonstrated how progressive management can succeed at sea; in It's Your Ship, he translates his methods into an approach that can also be applied by land-bound captains of commerce and industry. Describing "the ideas and techniques that I used to win my sailors' trust and, eventually, their enthusiastic commitment to our joint goal of making our ship the best in the fleet," Abrashoff cites embarrassing failures along with subsequent triumphs to illuminate the keys to his accomplished 20-month tenure aboard the guided missile destroyer. His suggestions: lead by example; listen aggressively; communicate purpose and meaning; create a climate of trust; look for results, not salutes; take calculated risks; go beyond standard procedure; build up your people; generate unity; and improve your people's quality of life. While hardly original on the surface, Abrashoff's course should provide practical direction and inspiration for any leader hoping for similarly positive results in similarly rigid organizations. --Howard Rothman ... Read more

Reviews (48)

5-0 out of 5 stars Inspirational and Practical
I was fortunate enough to hear the author speak once at work. He provides the inspiration and can-do attitude that empowers people that they can make a difference. He is so effective because he has done it. He could have never changed his part of the Navy unless, his employees, unless he led them through the change himself. He led from the front and backed up his employees. He could have never pulled things off without having the courage to make mistakes and learn. He provides excellent examples of managing up and down the organization...something every leader needs. It is also a skill every employee wants to see in their leader. It was refreshing to see Abrashoff apply his daily learnings to his work. Each time a new risk was taken, whether the risk was successful or not, the author applied the learnings for the next opportunity, readying his team to learn from their trials.

This book is easy to read and practical...a leadership guide that all leaders should read. This will be a must read for my team.

5-0 out of 5 stars It's Your Ship, a floating leadership benchmark.
Whether your organization is on dry land or floating somewhere in the Pacific Ocean, if your performance levels rely on human beings, "It's Your Ship" is a must read.

In business, all too often the human element is overlooked. Human relations is generally reguarded as soft skills, which organizations do not value. However, it is my opinion and apparently Mike Abrashoff's also, that organizations have alot to gain by successfully implementing these so-called soft skills.

The author, Captain D. Michael Abrashoff, teaches what he refers to as grassroots leadership. He uses behavior modification, empowerment, and team building techniques to transform a mediocre performing group into the best damn ship in the navy.

A billion dollar naval warship is not the typical organizational setting. However, the author uses his experience as commander of the U.S.S. Benfold (a nuclear powered naval destroyer) to teach effective management skills to all who lead organizations on dry land.

Abrashoff also teaches the importance of putting the needs of your subordinates before your own. Throughout the book Mike continually challenges the status quo for the good of his group.
The author describes a practical but all too uncommon leadership style that decentralizes authority and empowers people to make their own decisions.

D. Michael Abrashoff is the kind of leader that we all want to have and to be. However, a lack of courage, resistance to change, and status quo keep many of us from attaining Abrashoff's level of leadership greatness.

"It's Your Ship" offers the answers to the valuable managerial question of, how do you motivate employees to achieve high levels of performance.

"It's Your Ship" is a truly inspirational story of how effective leadership can transform any organization into a high powered and high performing team.

5-0 out of 5 stars It's Your Ship: Management Techniques from the Best Damn Shi
I picked this up as I had been part of the Navy and was interested to see what Captain Abrashoff offered in Management philosophy. The reading turned out to be a great pleasure and an informative one. The techniques and processes he used, translate to different industry managements, not just the military. I am a CIO and have provided this book to the Managers of the department. Management techniques are not one time events, but need to be developed as part of the company culture, Captain Abrashoff's offerings are what we are trying to instill in our culture.

5-0 out of 5 stars Best Damn Book on Leadership Ever Written
As a long-time Air Force Instructor who specializes in teaching leadership courses, I was stunned at the simplicity and wildly effective techniques described in this book. Captain Abrashoff simply followed his heart, and in the process, not only nearly transformed the Navy but created allegiances so herculean that you'd think you were reading Greek mythology. Nothing fancy here--a committed leader, determined to do what makes sense and what makes his people feel most empowered and personally satisfied. His eager crew knocked the socks off every existing comparable ship in the fleet, but that wasn't his best legacy. His greatest gift as a leader was his willingness to learn and to change as needed--and that, as uncomplicated as it sounds, created physical and emotional miracles. More than once, I reached for the tissue box, and more than once, I asked Providence to bless him and anyone else who was determined to lead as he did and does. Easy to read, brief, and magnetically compelling, this is a magnificent primer for every person who leads or who aspires to do so one day. I have read many dozens of books on leadership for my profession, but this one blows every single one of them "out of the water". Read and heed, and your abilities as a great inspiration and guide will multiply exponentially. Extraordinary!

5-0 out of 5 stars Practical Experience
Captain D. Michael Abrashoff changed the way the Navy does business. He proved that by making the crew the team, his ship could outperform all the others in the entire fleet. While that didn't start as his goal, his leadership insights quickly spread throughout the US Navy based on the Benfold's operational performance. It's also a book about treating the members of the team as important contributors, and well as people. The book is about leadership, from a practical, reproducible point of view. ... Read more


8. Lean Thinking : Banish Waste and Create Wealth in Your Corporation, Revised and Updated
by James P. Womack, Daniel T. Jones, James Womack, Daniel Jones
list price: $28.00
our price: $18.48
(price subject to change: see help)
Asin: 0743249275
Catlog: Book (2003-06-10)
Publisher: Free Press
Sales Rank: 1809
Average Customer Review: 4.44 out of 5 stars
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Amazon.com

In the revised and updated edition of Lean Thinking: Banish Waste and Create Wealth in Your Corporation, authors James P. Womack and Daniel T. Jones provide a thoughtful expansion upon their value-based business system based on the Toyota model. Along the way they update their action plan in light of new research and the increasing globalization of manufacturing, and they revisit some of their key case studies (most of which still derive, however, from the automotive, aerospace, and other manufacturing industries).

The core of the lean model remains the same in the new edition. All businesses must define the "value" that they produce as the product that best suits customer needs. The leaders must then identify and clarify the "value stream," the nexus of actions to bring the product through problems solving, information management, and physical transformation tasks. Next, "lean enterprise" lines up suppliers with this value stream. "Flow" traces the product across departments. "Pull" then activates the flow as the business re-orients towards the pull of the customer's needs. Finally, with the company reengineered towards its core value in a flow process, the business re-orients towards "perfection," rooting out all the remaining muda (Japanese for "waste") in the system.

Despite the authors' claims to "actionable principles for creating lasting value in any business during any business conditions," the lean model is not demonstrated with broad applications in the service or retail industries. But those manager's whose needs resonate with those described in the Lean Thinking case studies will find a host of practical guidelines for streamlining their processes and achieving manufacturing efficiencies. --Patrick O'Kelley ... Read more

Reviews (25)

5-0 out of 5 stars Good Conceptual Overview of Eliminating Waste in Producing
Unlike most cost-reduction books, Lean Thinking has a strong conceptual underpinning for thinking about improving your operations. The authors move beyond the narrowest application of the lean manufacturing model (the original Toyota system) to explore key concepts like value (what do the customers want? as opposed to what do they choose from the limited options we give them?), flow (continuous production is faster and more efficient than batch processing), pull (letting immediate demand determine what is produced rather than sales projections), and perfection (thinking through the ideal way to do things, rather than just improving from where you are today somewhat). Providing this conceptual framework makes it easier to understand the benefits of operating a lean enterprise. People who did not understand the message in Direct from Dell would find Lean Thinking to be a useful framework.

One of the strengths of this book is that it is deliberately full of examples of companies which took traditional methods in existing plants and converted them into lean operations. I know of no other set of case histories half as useful on this subject.

The key limitation of this book is that most people new to lean manufacturing would not be able to implement solely using the book as a guide. The conceptual perspective, while being uniquely valuable, leaves the inexperienced person with few guideposts. Some of the key requirements are simply described as "get the knowledge" and so forth. As a follow-up, I suggest that the authors team with those who have done this work and write a hands-on guide. Much more benefit will follow.

If you are interested in understanding how a new business model of how to provide your products and/or services might work and what the benefits might be, Lean Thinking is a good place to start. Most executives and operations managers have never seriously considered going from batch to cell-based production. This will open your eyes to the potential.

Based on my many years of experience with improving business processes, you will actually need to go visit some of the companies cited to fully understand the issues and what must be done. I know that visits to Pratt & Whitney can be arranged and are very insightful. You might try to start with that one.

One area may turn you off. The cited examples moved forward pretty ruthlessly. That may not be your cup of tea. You may be reminded of some of the early reengineering. My own experience is that such changes can be done in a more positive and constructive way. Stay open to that possibility as you read the cases. They basically all use command and control to create more flexibility. You can also use other methods like those encouraged in The Soul at Work and The Living Company to create these kinds of results. Keep that in mind.

I recommend that everyone who uses batch and sequential operation methods read this book. It will open your eyes to great potential to grow faster and more profitably.

5-0 out of 5 stars This is the business bible!
As a strategic planning consultant, I recommend 'Lean Thinking' to all of my clients. Some mistakenly view this book as a 'how to' for manufacturing companies. While it is, it is also much more. It is an attitude about business strategy. Waste, in any type of company, drains profits in one of two ways: as direct costs that they can see today, and as indirect costs when waste discourages repeat business. For any business manager worth his or her six figure income, this book is a must read.

1-0 out of 5 stars Great, if you like stories about business.
I'm not sure who the audience is for Lean Thinking. Call me naïve, but I assumed it was written by Womack and Jones to help organizations analyze their business processes and eliminate muda (Japanese for "waste"), thereby improving overall performance. However, after reading almost 250 pages of anecdotal success stories, the chapter entitled "Action Plan," where one would assume resides the punch-line of the text, I was met by the profound advice to "Get the knowledge" by hiring one of the numerous experts in North America, Europe or Japan, and read some of the "vast literature" available on lean techniques. Reminds me of the Steve Martin joke where he tells you how to be a millionaire. "First, get a million dollars."

After reading Lean Thinking, I'm struck by the irony that while the authors recommend removing waste from the manner by which your products are delivered to the end customer, they don't take their own advice. The text could have been distilled from 384 pages down to five or six, since there's no real substantive instruction on how to implement lean principles. Then again, maybe I completely misinterpreted the intent of the authors as to their audience and it really was written for the business historian who enjoys reading about how Pratt & Whitney started in 1855. That must be it, because after I ponder the title, I realize that Lean Thinking is for just that, thinking. What I really wanted was a book entitled Lean Doing.

5-0 out of 5 stars A Roadmap for Efficient Value Creation
Would you like to double productivity, cut development time by 60%, reduce inventory by 65%, reduce throughput time by 95%, reduce capital investment while doubling sales? Pre-existing assets, technologies, practices, organizations and concepts often cause enormous waste, i.e. activity which does not create value. This exciting book is about a way to do more and more with less and less - to create value instead of waste.

Lean Principles
1. Accurately understand VALUE (needs and preferences) from the customer's perspective.

2. Perform VALUE STREAM analysis. This will reveal three types of actions: 1) those that create value, 2) those that do not create value but are unavoidable in the present situation and 3) those that don't create value and are immediately avoidable.

3. After eliminating avoidable waste activities, make the remaining activities continuously FLOW. This requires the elimination of departmentalized "high speed" batch-and-queue "efficiency". It requires quick changeovers, "right-sizing" and close coupling of operations without buffers. The authors state that the results are always a dramatic reduction of effort and improvement in throughput.

4. Because of the radical reduction achieved in throughput time, you now are capable of Just In Time operations. You can now let the customer PULL the product.

5. Finally search for PERFECTION. Perfection is, of course, impossible. But the effort compels progress.

"Just Do It"
The lean approach is to "just do it" with dedicated cross functional product teams which often include suppliers and customers.

The beauty of this system is that it won't work at all unless everything works properly all the time. Thus 100% performance becomes an absolute requirement.

The authors present a number of very interesting case studies in which dramatic results were obtained. They conclude with advice as to how to get started - including a list of available resources. This book is especially well-suited to operations managers, but will also benefit any executive in a company that relies upon operational excellence as a part of their strategy.

(Robert Bradford is CEO of Center for Simplified Strategic Planning and co-author of Simplified Strategic Planning)

5-0 out of 5 stars Russian edition of Lean thinking
This book was translated and published in Russia in January 2004. We find that it will be interesting and usefull for russian managers and companies. ... Read more


9. Leader As Coach: Strategies for Coaching & Developing Others
by David B. Peterson, Mary Dee Hicks
list price: $19.95
our price: $16.96
(price subject to change: see help)
Asin: 0938529145
Catlog: Book (1996-02-01)
Publisher: Personnel Decisions Inc
Sales Rank: 26532
Average Customer Review: 5 out of 5 stars
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Book Description

'Leader As Coach' is a straight-forward, practical book that can help you lead your people and your organization to greater success.

The tips and practices in 'Leader As Coach' will enable you to sharpen your coaching skills so that you can attract and retain the talent you need for success, foster growth in others, provide effective feedback, orchestrate learning opportunities, and groom high-potential performers. After all, your people are your most important asset.

Within these pages you’ll find:
--Five high-impact strategies for effective coaching.
--Useful insights on how to deal with resistance and motivate others.
--Hundreds of tips and action steps to make you a better coach. ... Read more

Reviews (2)

5-0 out of 5 stars Professional Coaching
Our company recently hosted a presentation from David Peterson, one of the authors of Leader as Coach. His audience was a small group of HR managers and Training consultants. He provided us with a no nonsense, credible approach to coaching managers and leaders. The title of his presentation was quite true to that title, providing us with a clear vision of the state of the art and insights into the state of the practice.

David and Mary Dee's book, Leader as Coach, is the foundation for one of the clearest and most well-reasoned approaches to Coaching I have seen after a decade in this business. But don't stop with this book. Go on from here to Personnel Decisions International's Development FIRST and Supervisor's Handbook

5-0 out of 5 stars This book has been my guide for my active research project.
This book has been both inspirational and motivational for me. I love the quotes and have used them when sending memos to people involved in my Masters active research project. The few colorful pictures are beautiful and representative of reaching high for the stars. The texture of the paper used is similar to a magazine's. I almost felt I was reading one, which felt more like leisure reading. The book is short, easy to read, and to the point. I've taken much of the advise while I've engaged as a leader in my project. I've made efforts to become a better listener, give positive feedback, inspire people to take risks, and built a bond of trust. I learned that I have to model the good habits I'd like others to practice. The strategies suggested are a must for people in the business world and adminstrators or leaders in education. The book is practical for anyone who assumes a leadership role and does not know how to begin the process. Thumbs up! ... Read more


10. Managing Transitions: Making the Most of Change
by William Bridges
list price: $16.95
our price: $11.86
(price subject to change: see help)
Asin: 0738208248
Catlog: Book (2003-05)
Publisher: Perseus Publishing
Sales Rank: 3990
Average Customer Review: 4.44 out of 5 stars
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Book Description

From the most trusted voice on transition, a revised edition of the classic practical guide to dealing with the human side of organizational change.

The business world is a place of constant change, with stories of corporate mergers, layoffs, bankruptcy, and restructuring hitting the news every day. Yet as veteran consultant William Bridges maintains, the situational changes are not as difficult for companies to make as the psychological transitions. In the best-selling Managing Transitions, Bridges provides a clear understanding of what change does to employees and what employees in transition can do to an organization.

Directed at managers and employees in today's corporations, Bridges shows how to minimize the distress and disruptions caused by change. Managing Transitions addresses the fact that it is people who have to carry out the change. When the book was originally published a decade ago, Bridges was the first to provide any real sense of the emotional impact of change and what can be done to keep it from disrupting the entire organization. With new information and commentary on layoffs, corporate suspicion, and the increasing tumult in the business world, Managing Transitions remains the definitive guide to dealing with change. ... Read more

Reviews (18)

5-0 out of 5 stars Managing Transitions: Making the Most of Change
Leading a full-time staff of 20 people and over a 1000 volunteers, and having read a number of books on change, I have found William Bridges book extremely helpful. Many talk about change without thinking about the people that change can effect. William helps us understand that change is situational, while transition is emotional. He puts flesh and bones on change.

This book is well organized, breaking down transition into three phases. Phase I: "The Letting Go Stage", Phase II: "The Neutral Zone" and Phase III: "The New Beginning" In each phase William helps us understand what to anticipate and gives us extremely practical advice and checklists.

I also enjoy the awesome quotes throughout the book. Here are some great qoutes from Phase II:

"It's not so much that we're afraid of change or so in love with the old ways, but it's the place inbetween that we fear... It's like being between trapezes." Marilyn Ferguson

"It takes nine months to have a baby, no matter how many people you can put on the job." American saying

"An adventure is only an inconvience rightly understood. An inconvience is only an adventure wrongly understood." C.K. Chesterton

Get the book. It is well worth your investment. It will help you with your greatest asset: PEOPLE.

5-0 out of 5 stars Answers the question: Why most organizational change fails?
William Bridges is one of the world's leading experts in the area of managing the human side of change. Bridges originally introduced the notion of "transition" in his first book, Transitions: Making Sense of Life's Changes (1980), which was a primer on coping with the tumultuous life changes we all face on a personal level. In Managing Transitions, Bridges applies the concept of transition within the context of organizational change.

Bridges asserts that transition is not synonymous with "change." A change occurs when something in the external environment is altered. In an organizational setting this would include changes in management, organizational structure, job design, systems, processes, etc. These changes trigger an internal psychological reorientation process in those who are expected to carry out or respond to the change. Transition is this internal process that people must go through in order to come to terms with a new situation. Unless transition occurs, change will not work.

Bridges believes that the failure to identify and prepare for the inevitable human psychological adjustments that change produces is the largest single problem that organizations encounter when they implement major change initiatives.

Unfortunately, many managers, when confronted with predictable change-induced resistance by those charged with implementing a change, respond in punitive and inappropriate ways that only serve to undermine the change effort. Due to their lack of understanding of transition, they do not possess the skills to facilitate it effectively.

Leaders and managers often assume that when necessary changes are decided upon and well planned, they will just happen. Unless the transition process is handled successfully by management, all that careful decision making and detailed planning will matter little.

We must face the fact that for a change to occur, people must own it. Unless people go through the inner process of transition, they will not develop the new behavior and attitudes the change requires. Change efforts that disregard the process of transition are doomed.

Bridges presents the reader with a simple three-phase transition model that eliminates much of the mystery surrounding the human side of change. He then provides would-be change agents with a series of checklists that serve as a road map for managing transitions in the real world.

Both research and experience remind us that although a change can be implemented quickly, the psychological process of transition takes time. Transitions can take a very long time if they are not well managed. Few organizations can afford to wait that long for the results.

The good news is that leaders can learn basic transition management strategies. Armed with these skills, they can lead employees through complex and difficult changes with renewed energy and purpose, and can actually accelerate the process of transition.

With as many as half of all major organizational change efforts failing, leaders must learn new strategies and skills that will increase the odds of success. Bridges has provided us with a toolkit for managing the human side of change that is well worth considering.

5-0 out of 5 stars A Must Read!
This is one of the most succinct and clearly written business books you will ever read. Author William Bridges uses language with care and precision, delivering the goods without any superfluous jargon. He cites many welcome quotations on change and innovation from a wide range of writers and thinkers whose work is not usually found in business books. He places these quotations in context with aptly chosen examples of recent business transitions, bringing intelligence and sensibility to a subject too often addressed only with clichés and cant. Only those who have read many business books can fully appreciate the value of such an approach. Others will merely find that they are able to read this book from cover to cover without at any point having to wonder what the author really means to say. Managing transitions is really about helping people deal with fear and uncertainty - the key is to build trust and confidence. Everything Bridges says flows from that common sense insight, and seems obvious and necessary once he says it, though it may not seem as evident to you until you read his book. We highly recommends that you do so.

1-0 out of 5 stars crap
if you think this book is good, then you are bad.

5-0 out of 5 stars MANAGING change and more!
This book shows you how to MANAGE transitions and why transitions fail. It is an excellent read. If you want to know how to make the MOST of change, you have to be an Optimal Thinker. So read Optimal Thinking: How To Be Your Best Self too. ... Read more


11. The Strategy Process (4th Edition)
by Henry Mintzberg, Joseph B. Lampel, James Brian Quinn, Sumantra Ghoshal
list price: $140.00
our price: $140.00
(price subject to change: see help)
Asin: 0130479136
Catlog: Book (2002-08-02)
Publisher: Prentice Hall
Sales Rank: 60629
Average Customer Review: 4.33 out of 5 stars
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Reviews (3)

3-0 out of 5 stars decent book
This book is an ok book. The cases are very interesting and they were the best part of the book. The readings in the first half of the book were random at times and generally not that good. Mintzberg has a great grasp of the concepts, but the book does not do well at conveying them.

5-0 out of 5 stars Excellent business book
This is the kind of book that everyone who wants to be a business administrator should read. It is a compilation of diferents articles most of them from HBR and each unit has some real cases which explain the theme better.

5-0 out of 5 stars Very good book.
I managed to read it throughly and study most of the cases presented on this book. This book is a very actual source of information to learn and expand existing knowledge. I give 5-stars due to the fact that it is rich in its contents. ... Read more


12. The Six Sigma Handbook, Revised and Expanded : The Complete Guide for Greenbelts, Blackbelts, and Managers at All Levels
by ThomasPyzdek
list price: $89.95
our price: $62.96
(price subject to change: see help)
Asin: 0071410155
Catlog: Book (2003-03-20)
Publisher: McGraw-Hill
Sales Rank: 10881
Average Customer Review: 4.08 out of 5 stars
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Book Description

The most comprehensive Six Sigma reference available, now revised and expanded

Completely rewritten and reorganized, this second edition of The Six Sigma Handbookcovers all the basic statistics and qualityimprovement tools of the Six Sigma quality management system. This new edition reflects the developments in Six Sigma over the past few years and will help maintain the book's position as the leading comprehensive guide to Six Sigma.

Key changes to this edition include:

  • New chapters on DFSS (Design for Six Sigma); Minitab, the most popular statistical software for Six Sigma; Six Sigma philosophy and values; flowcharting; and SIPOC
  • Coverage of the core problem-solving technique DMAIC (Define, Measure, Analyze, Improve, Control)
  • Dozens of downloadable, customizable Six Sigma work sheets
  • New material on important advanced Six Sigma tools such as FMEA (Failure Mode and Effects Analysis)
... Read more

Reviews (13)

5-0 out of 5 stars The Complete Guide to Six Sigma
The title says it all. Thomas Pyzdek covers everything that one needs to know to successfully implement six sigma concepts. After a brief introduction of the history behind six sigma, Pyzdek provides a detailed summary of the tools, methodologies and techniques necessary to successfuly tackle a six sigma project. Both "soft and hard" tools are described. The methodology is understandable. Pyzdek takes special care to explain where specific techniques can (and cannot) be applied. This is especially helpful for the reader that has forgotten more then they remember about statistics.

Pyzdek is ideallly suited to write this book. He is one of a limited few authors that has a strong statitical education coupled with an in-depth knowledge of business. PLUS he can write.

I strongly recommend this book to anyone that is serious about making improvements through the application of six sigma methodology. Everything that ones needs to know is here in one book. And for those that need additional information the references are excellent.

5-0 out of 5 stars Not Just Another Statistics Tome
I have been doing Six Sigma projects for GE worldwide for over six years. I was very pleased to find a book that doesn't pontificate about the benefits of Six Sigma without telling the practitioner what to do on a Monday morning. The organization of the tools using the DMAIC framework is especially useful for the beginning BB who is trying to make sense of the weeks of training while they are executing their projects.

Some sections, such as the TVM and Risk and Reliability analysis, are missing from the usual BB training and are welcome additions for extending the traditional Six Sigma methodology to 'Lean' type projects.

Screen shots of Minitab and Excel make it a useful resource for refreshing techniques learned long ago.

The application of reliability analysis to call center abandonment rates is an interesting application of known techniques to a new area.

"The Six Sigma Handbook" is one of only a few reference books on Six Sigma that I have at my desk.

3-0 out of 5 stars Reviewing for CSSBB? - use Breyfogle
If you are studying for the Six Sigma Black Belt certificate I recommend you use Breyfogle's book as your general reference. Breyfogle's book is more complete and structured in the exams format so its easier to study and reference during the exam.

Good luck.

5-0 out of 5 stars Complete and Helpful
We have taken the time to extensively read and assess the best selling texts on the topic of Six Sigma. We find this text to be the most complete and helpful for those who desire to be certified as a six sigma professional and for those who are certified and need a complete manual to use as a reference. Our firm uses it for all three levels of Six Sigma Certification training. The value ad of this text is that it also includes valuable topics all managers need if they want to improve the performance of their divisions, departments or lines of supervision. Thumb through it and let your own curiosities be your judge. You will not be disappointed.

5-0 out of 5 stars Six Sigma Handbook That Gets Used 6 times a week
I've had more than a few occasions to use this text. It is excellently
written and provides a great mix of pragmatic and technical topics that
have helped me on several different 6S teams I'm working. Can't say that
I've read it cover to cover, but can say that it is an excellent handbook.
I'll bet I'm averaging a half-dozen accesses a week.

Joe Maciulla
Manager, Engineering and Advanced Programs QA
Raytheon Missile Systems ... Read more


13. Retailing Management W/Student Tutorial CD-ROM
by MichaelLevy, Barton A Weitz
list price: $120.31
our price: $120.31
(price subject to change: see help)
Asin: 0072553928
Catlog: Book (2003-02-14)
Publisher: McGraw-Hill/Irwin
Sales Rank: 48814
Average Customer Review: 4 out of 5 stars
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Book Description

Retailing has become a high-tech, global industry. Retailing Management covers the latest developments in information technology for retailers. It also covers current trends and practices in international retailing.

An interactive website offers additional resources for the reader.

... Read more

Reviews (2)

4-0 out of 5 stars Basic introduction with a few bright spots
This book serves as a basic introduction to retail, though it often feels like "baby talk". It basically describes, without much analysis, the types of policies retailers adopt in several areas including merchandising, inventory management, ordering, HR, finance, store layout, etc. Good as a reference to what others are doing, but not at the cutting edge of retail.

4-0 out of 5 stars A realistic review of Retailing....
RMgmt is a great book with valuable case studies from people with REAL experience.

From concept to info systems, the book helps the reader really understand the critical areas of a retail business and the virtal measures ... Read more


14. Leadership and the One Minute Manager : Increasing Effectiveness Through Situational Leadership
by Ken Blanchard, Patricia Zigarmi
list price: $20.00
our price: $13.60
(price subject to change: see help)
Asin: 0688039693
Catlog: Book (1999-10-06)
Publisher: William Morrow
Sales Rank: 4600
Average Customer Review: 4.45 out of 5 stars
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Reviews (20)

5-0 out of 5 stars Great book for any leader or manager
This is an excellent book on situational leadership. It outlines what would seem to be a simple process to becoming a situational leader. The examples given are relevant and the book was very easy to read. The most valuable concept I learned from the book was the concept of "different strokes for the same folks," meaning that you can use different leadership styles with the same person depending on the task at hand. The only thing I didn't really care for about this book was the way in which it was written. The whole book consists of conversations between "the entrepreneur," the "one minute manager," and the subordinates of the one minute manager. It was kind of cheesy at some times, but it got the point across loud and clear.

5-0 out of 5 stars The Best of the "One Minute Manager" Series
Don't let the title or the number of pages fool you. This small volume packs substance. Situational management was not a fad. As recently as 1999, Peter Drucker (in his book "Management Challengers for the 21st Century") emphasized that despite the apparent hunger for learning "the one best way to manage, one such method does not exist." Producing desirable results is the goal of management; how to manage varies tremendously according to differences in situations.

This book goes well beyond espousing the idea of "different strokes for different folks." Becoming a situational leader involves:

1. Starting with goals that are clear to both the manager and the people who will help accomplish them.

2. Working with her people to diagnose their "competence" and "commitment" to accomplish those goals. Diagnosis preceds effective management methods.

3. Contracting with each person on each of the tasks and jointly deciding which leadership style will likely be most effective.

4. Following through to provide the agreed-upon leadership style until either (i) enough progress or (ii) lack of suitable progress warrants a change in leadership style.

The book presents a practical model for diagnosing each person's level of development with regard to achieving each major goal.

One other note: Despite its "leadership" title, the book addresses one-on-one supervision methods. If you're looking for a book that addresses how to create and sustain a "vision" that will drive your organization forward, this is not that book. It is, however, the most practical presentation of situational management that I've read.

5-0 out of 5 stars Clear and simple book on situational leadership
I am a fan of the One Minute Manager series, having read "The One Minute Manager" and the "The One Minute Manager Meets the Monkey." This book tells the story of an "entrepreneur" who seeks advice from the One Minute Manager. In the process, it covers the basics of situational leadership in a concise, easy to read style. The text covers the four basic leadership styles -- directing, coaching, supporting, and delegating. It also discusses matching a leadership style appropriate for various development levels. Like the other One Manager Manager books, I see myself re-reading and referencing this text. Highly recommended.

4-0 out of 5 stars Treat Right!
Always a great fan of Ken Blanchard, I find this book with its Teaching Techniques to the Leaders who need to understand the basic style of 'Treat Right' to its employees and not walk blind to the belief 'Everyone should be treated Equally'. One Minute Manager hit the stands but this book has additional skills to increasing Effectiveness through situational leadership.The authors focus on enhanced motivation to individual employees and apply better management skills to get the most desired results from them. To begin with 'Goal Setting' brings in a commitment for accompliment and make the individual understand their duties to reach target goals. Written in a conversational manner, easy to read and understand, the book makes manager bring out the best by 'Be competitive and commited' motto. Like a stand-by Guide to Leaders, the contents help Leaders to derive best performance. How to delegate, support and direct them is the key factor that nevertheless motivates for better fruitful results. Apart from this book, I also recommend 'First Break All the Rules'. A good Pick for any Leader and to be used as quick reference and must to be on office-bookshelf. Nice Guide.

5-0 out of 5 stars Getting the basics right
Even though it is a quick read this book still is a very worth while read for managers and assistant managers alike. It is not a book about intricate system building or a new innovative style. It is all about doing basic management the right way. About how to get your mind set for looking at people as potential heroes in stead of hawking after peoples failures, while also being honest with them. And yes! It does work. People are happier and they become more productive. If you are caught in the trap of focusing on weakness and failure, this book could change your world around - and make you a much better and more productive manager. If you are already tuned in on trying to get the best out of your people, this book can offer you some easy steps to how to stay on the right track. I have the audio book and play it every day on my way to/ from work (together with "First - break all the rules"). Not that I cannot remember the simple and easy to follow steps that are suggested - but to make sure that I never - ever - slip over to the dark side. The book may seem common-sense to some. However, in my view trying to focus on the basics, just makes the book better. Maybe one small caution - do not expect to be able to mange your team literally "one minute" at the time. There are other important (and time consuming) aspects of managing than the ones covered here. But one-minute-managing may be just what you need to free up some of your time for those other tasks. ... Read more


15. Quantitative Analysis for Management and Student CD-ROM, Eighth Edition
by Barry Render, Ralph M. Stair, Michael E. Hanna
list price: $135.00
our price: $135.00
(price subject to change: see help)
Asin: 0130783862
Catlog: Book (2002-06-12)
Publisher: Prentice Hall
Sales Rank: 124249
Average Customer Review: 3.33 out of 5 stars
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Book Description

This best-selling volume has long been considered one of the most user accessible books for management science. The new edition retains and updates the traditional, comprehensive coverage of past editions but now adds spreadsheet-based problem solutions to most chapters. In addition, the book is now packaged with free software.The authors provide a comprehensive introduction to quantitative analysis, probability concepts and applications and decision theory models, as well as forecasting, control models, linear programming models and applications, transportation and assignment models, integer programming, goal programming, nonlinear programming, and branch and bound models, network models, project management, lines and queuing theory models and statistical quality control.For those interested in a comprehensive, yet accessible presentation of QM for management. ... Read more

Reviews (3)

1-0 out of 5 stars A book for graduates--Not undergrads
After the first week of our class falling behind, my professor mentioned to our class that this book was the wrong format for undergrads. So this book is only good as the teacher and the students. It's easy to read, but hard to understand. And, the CD-ROM was not user-friendly enough, but had an awesome integration into MS Excel. I aced all of my math classes in college (undergrad), but this class...I'm not gonna to ace. But if you aced all math classes and you're using this book for a grad class, then go for it. Otherwise, find another book.

5-0 out of 5 stars Great Book
I had one of the worst instructors on the planet this semester. I literally had to teach myself this entire course.
This book made it so much easier. Great diagrams, simple explanations. I ended up with an A.

4-0 out of 5 stars Easy to follow
This book is easy to follow and the included cd makes solving the problems easy. It also has online links for each chapter. ... Read more


16. Organizational Behavior: A Diagnostic Approach (7th Edition)
by Judith R. Gordon
list price: $133.00
our price: $133.00
(price subject to change: see help)
Asin: 0130328472
Catlog: Book (2001-06-19)
Publisher: Prentice Hall
Sales Rank: 88081
Average Customer Review: 2.5 out of 5 stars
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Reviews (4)

1-0 out of 5 stars Excessive examples, choppy writing, poor proofreading
The book provides useful diagnostic tools and challenging activities and case studies. However, the writing style of the author is poor and very choppy, making it difficult to follow the material. The author uses an excessive amount of real-world examples, but does little justice to covering and explaining the theory and concepts of the subject material.

I purchased a used 7th edition of this text book through Amazon.com. The pervious owner of my book (a student, I assume) noted several errors in the book. For example, in Chapter 3, "The Diverse Workforce:...", page 81, heading "INDIVIDUAL VALUES AND ATTITUDES", subheading "Values", paragraph 2, sentence 1, the published text states:

"Core values are more susceptible to change, and peripheral values are less susceptible (to change)."

However, the sentence in my text book was manually corrected by the previous owner (at the direction of an instructor at another educational institution, I assume) to read:

"Core values are less susceptible to change, and peripheral values are more susceptible (to change)."

When I first read the sentence, I could not agree with what the author had stated. So I did a search on Google.com and verified from other sources that the author had incorrectly stated this premise.

In Chapter 9, Activity 9-5 Behavior Description Questionnaire, page 319, the book provides a table for scoring a 30 statement behavior questionnaire. The activity requires one to select between an A or B statement which is characteristic of their own behavior. However, item number 6 in the scoring table shows two A answers, and item number 7 in the scoring table shows two B answers, making it impossible to obtain an accurate assessment of one's behavior pattern, unless one is able to clearly understand the subject material and correct the scoring table.

These are just a few of the errors noted in the 7th edition of this publication. It appears the author has not adequately proofread the final product.

2-0 out of 5 stars Reads like a textbook
This book is required reading for a Masters level course, which is the only way it will ever get read. In a subject area bulging at the seams with real-life, practical hindsight, this book truely shows the difference between academia and those working stiffs who are just trying to make a living.
I will say one thing however - the teacher made the class enjoyable. I was sitting there in class one evening, enjoying the reparte between student and teacher, when I realized:
"Hey! I'm actually learning something here."

2-0 out of 5 stars Old style type and graphics, writing doesn't flow.
It's not a book that makes you want to read it, I find myself just skimming through it. The author can barely go a page without mentioning "the dot-com global workplace", I find that very annoying. There are some interesting case studies but she doesn't give any suggested outcomes so the reader is left wondering what is the best course of action.

5-0 out of 5 stars Wonderful
I uses this book on Master degree and is really what I'm waiting. One of the most indicated book for people that is taking Oranizational Behavior. ... Read more


17. Strategic Logistics Management
by James R Stock, DouglasLambert
list price: $129.69
our price: $129.69
(price subject to change: see help)
Asin: 0256136874
Catlog: Book (2000-12-28)
Publisher: McGraw-Hill/Irwin
Sales Rank: 141722
Average Customer Review: 4.0 out of 5 stars
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Book Description

Notable changes occurring in the global marketplace since the publication of the first three editions of this book (1982, 1987, and 1993) have included e-commerce and widespread use of the Internet, growth of supply chain management, a continued explosion of computer and information technology worldwide, development of 24-hour markets with many organizations operating worldwide, and a continued corporate emphasis on quality and customer satisfaction. Trade agreements such as North America Free Trade Agreement (NAFTA), European Union, ASEAN and Mercosur have enabled corporations to implement regional, if not entirely global, logistics strategies. The fourth edition of Strategic Logistics Management has been significantly expanded to reflect these and the many other changes that have occurred, as well as to include state-of-the-art logistics information and technology. The basic tenets of the previous editions have been retained, but new material has been added to make the book more managerial, integrative, and "cutting edge." Strategic Logistics Management is still the only text that takes a marketing orientation and views the subject from a customer satisfaction perspective. While emphasizing the marketing aspects of logistics, it integrates all of the functional areas of the business as well as incorporating logistics into supply chain management. This book has been extensively revised and updated in the areas of technology, global coverage, and transportation. This book features brand new chapters on Supply Chain Management (Ch 2) and Measuring and Selling the Value of Logistics (Ch 17). ... Read more

Reviews (5)

4-0 out of 5 stars Fourth Edition Selected for Graduate Course
I reviewed six different texts in preparing for a graduate level course in International Logistics at Baruch College before deciding on Stock and Lambert's Fourth Edition.This text combines currency, and breadth and depth in a way that is most relevant to the manner in which I wish to conduct the class.It provides a useful and usable reference to the students after the course is completed.Furthermore, the related web site has been very helpful in utilizing this text.I will complement the text for certain modules (i.e., E-Commerce, Culture Change, Logistics as a Career). One always needs, no matter who the author, to provide relevant current material from other sources.A big thanks goes to Stock and Lambert for this text.

5-0 out of 5 stars Excellent Logistics Textbook
I have used this book as the primary text for my Supply Chain Management class at the College of New Jersey. My students are Junior and Senior undergraduate level students in the School of Business. The book provided excellent coverage of all major aspects of the logistics discipline.

I believe that the book would also be appropriate at the graduate school level. There are excellent case studies that can be expanded into worthwhile class discussions or projects.

The supplemental material for instructors is very helpful in preparing for lectures.

3-0 out of 5 stars Useful concepts, but outdated in nature
I used this textbook for a recent college course.I was very disappointed because the book was published in 1992 when the computer was a novel concept "for the future of logistics management".If you can getby this "minor" point, there are other good points to be learnedin warehousing and inventory managment that are useful.In short: A goodreference book.

3-0 out of 5 stars Only good as a reference book
This is not so much a text book for students, but rather a cook book for consultants. I found it boring to read and very superficial. But, as a reference guide in your professional carrier, it is probably quite useful.

5-0 out of 5 stars This is definitely for the mathematically minded logistician
This book focusses on each and every aspect of Logistics managementstarting from generating an order for a product/commodity right through themanufacturing process, waehousing, inventory management, transportation andcustomer service. It goes into a little more detail when it comes toinventory management incorporating some basic mathematics and algorithms.It explains each and every step of the logistics "supply chain"process with great detail and finesse. This book can almost (not entirely)replace a swag of other logistics books within its genre. A perfect textfor any logistics/industrial engineering curriculum. ... Read more


18. Management of Organizational Behavior: LeadingHuman Resources (8th Edition)
by Paul Hersey, Kenneth H. Blanchard, Dewey E. Johnson
list price: $110.00
our price: $110.00
(price subject to change: see help)
Asin: 0130175986
Catlog: Book (2000-10-03)
Publisher: Prentice Hall
Sales Rank: 2743
Average Customer Review: 4.8 out of 5 stars
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Book Description

Used by more than a million people throughout the world, this highly readable book provides a comprehensive examination of the applied behavioral sciences, and focuses on fundamental ideas which have stood the test of years of application in academic, business, not-for-profit and administrative environments.Complete coverage of motivation and behavior, situational leadership, building effective relationships, planning and implementing change, leadership strategies, the organizational cone and integrating situational leadership with the Classics.For individuals interested in expanding their knowledge of, and proficiency in leadership strategies. ... Read more

Reviews (5)

5-0 out of 5 stars Management of Organizational Behavior: Leading Human Resourc
Used by over 1 million students worldwide, this book provides a comprehensive examination of the applied behavioural sciences, and focuses on fundamental ideas which have stood the test of years of application in different environments.

5-0 out of 5 stars Goes where few texts dare to go: the real-world
I recommend this to managers as much as students.

Sure, the price seems like a lot of cash to shell out at first. But trust me, it is worth it. I had to read it for a Management class, and it started of like a typical OB text, illustrating the history of management studies (Taylor to Maslow to Mayo to Likert to ...). Good stuff, but pretty dull. Then, Hersey et al went where most scholars, even the supposedly worldly MBA types, fear to tread: real-world application!

The text covers all of the material covered Blanchard's "One Minute Manager," "Putting the One Minute Manager to Work," and a shelf load of other books. It also does a great job introducing Blanchard and Hersey's Situational Leadership, where the manager matches leadership behavior to a report's ability level and motivation. This replaces "Leadership and the One Minute Manager," and delves much deeper into the topic.

Hersey et al also cover:
- Behavioral shaping, and positive and negative reinforcement quite nicely
- Communications skills necessary to lead reports
- Power building, and using effective power bases ...
- The list literally goes on and on.

I use the concepts I was first exposed to here day in and day out. They work. My OB professor told us that, if he would be limited to just one book on management, he would choose this one. And, five years later, I agree. I am very glad that I did not sell this book back to the campus bookstore. I consult the book at least once a week while pondering both thorny and maundane problems with my employees.

You see, Dr. Davis? Some of us do listen.

5-0 out of 5 stars All about Leadership!!! Must read!
This book is one of my favorites! It leads you first through a complete review of management and leadership theories, then introduces the authors' famous SITUATIONAL LEADERSHIP model and theory. This book goes into great depth about the sit-lead model and theory, and is a great read. Want to be a better leader??? Read the book by the experts! ...

5-0 out of 5 stars Organized!
I was first introduced to Situational Leadership in the military quite a few years ago. This book did a great job of dusting off the cobwebs in the memory and proving that Situational Leadership is still a viable means of leading your people.

The book provides an overview of various management and human behavior theories, such as Maslow, Herzberg, Schein, Argyris, and McGregor. Then, fits them into a nice model deemed Situational Leadership. I must say that I've read the majority of the theories already and they do fit. Plus, if followed, the model is very effective in helping a leader in real world situations.

If you buy this book, you receive a host of valuable information. I think, besides involving you with the Situational Leadership model, the best attributes are the extensive lists of additional reading that are provided to you at the end of each chapter, and at the end of the book. If you're on a journey to better yourself as a manager and leader, the exhaustive list is well worth the price of the book. It saves you from buying the duds and "fadish" management/leadership books on-line without the ability to have them in your hands prior to purchase. Plus, the book gives you a good preview to the information contained in a book before you buy it.

All in all, if you're going to invest some time and money in a management/leadership book, definitely buy this book. You need to know this information and have it at your fingertips if you're going to survive in the organizational human behavior world as a leader.

4-0 out of 5 stars How it is all linked
(!! This comment is based on the 7th edition !!)
If you know your way around organisational theory, and if you were surprised by the straightforwardness of 'The One Minute Manager', than this may be your next best buy.
The authors not only bring together several theories, but they also explore how they are linked, and what they mean in practice (after all, they are behaviorists).

If you are looking for a more theoretical underpinning of 'why the story of The One Minute Manager is so true!', you may find the answers in this book. ... Read more


19. The Balanced Scorecard: Translating Strategy into Action
by Robert S. Kaplan, David P. Norton
list price: $35.00
our price: $23.10
(price subject to change: see help)
Asin: 0875846513
Catlog: Book (1996-09-01)
Publisher: Harvard Business School Press
Sales Rank: 4039
Average Customer Review: 3.92 out of 5 stars
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Book Description

Here is the book--by the recognized architects of the Balanced Scorecard--that shows how managers can use this revolutionary tool to mobilize their people to fulfill the company's mission.More than just a measurement system, the Balanced Scorecard is a management system that can channel the energies, abilities, and specific knowledge held by people throughout the organization toward achieving long-term strategic goals.

Kaplan and Norton demonstrate how senior executives in industries such as banking, oil, insurance, and retailing are using the Balanced Scorecard both to guide current performance and to target future performance.They show how to use measures in four categories-financial performance, customer knowledge, internal business processes, and learning and growth-to align individual, organizational, and cross-departmental initiatives and to identify entirely new processes for meeting customer and shareholder objectives.

The authors also reveal how to use the Balanced Scorecard as a robust learning system for testing, gaining feedback on, and updating the organization's strategy.Finally, they walk through the steps that managers in any company can use to build their own Balanced Scorecard.

The Balanced Scorecard provides the management system for companies to invest in the long term-in customers, in employees, in new product development, and in systems-rather than managing the bottom line to pump up short-term earnings.It will change the way you measure and manage your business.

... Read more

Reviews (38)

5-0 out of 5 stars Overcome Poor Communications and Bureaucracy for New Actions
The Balanced Scorecard looks at the important issues of alignment, coordination, and effective implementation. Most business thinkers like to start with the big picture, and end there. As a result, most ideas for going in a new direction are quickly diluted by misunderstanding, falling back on old habits, and lethargy. Since Peter Drucker first popularized the idea of business strategy, there have been vastly more strategies conceived than there have been strategies successfully implemented as a result. Much attention has been paid to devising better strategies in the last four decades, and little to implementing strategies. The big pay-off is in the implementation, and The Balanced Scorecard is one of handful of books that provide important and valuable guidance to explain what needs to be done to successfully execute strategy. You must have more measures, and different measures than the accounting system provides. You also need to link measures and compensation to the key tasks that each person must perform. This book is simply the Rosetta Stone of communicating and managing strategy. The Balanced Scorecard is the beginning of the practical period of maturity in the field of business strategy. Read this book today to enjoy much more prosperity! I also recommend that you read The Fifth Discipline, The Fifth Discipline Handbook, and The Dance of Change to understand more about the context in which you are trying to make positive change. These four books are excellent companions for each other.

5-0 out of 5 stars Book that spawned a core business approach
This book is a seminal work that has significantly affected the way businesses frame and execute strategy.

In a nutshell, the authors show you how to view your business strategy, drivers and key indicators in four dimensions - financial, external (customer satisfaction), internal (processes) and learning/growth. They then show you how to link these to your strategies and develop and execute plan for transforming them into action and results.

The good and the bad. First, the good - before Kaplan and Norton published this book there was no standardized method for framing and measuring what's important. This book rectifies that. Also, the ideas first introduced have been embraced and extended to the point that a book search of similar titles returns over 2600 hits, and a google search using 'balanced scorecard' as a keyword returns ten time that many. This is a clear indication of how influential this book is and remains eight years after publication. But those are simple statistics. What's important about this book is many of the other resources that have sprang from it assume that you are familiar with the concepts and approach in this book.

The bad - the writing style, as noted by others is ponderous. That does not diminish the concepts and approach. It is also showing its age, but only because of the body of work that this book has inspired, which has greatly extended and refined the basic ideas. You will still need to read this book to get the most out of the body of work that is based upon it. Also note that even Kaplan and Norton, the authors, have extended this work into strategy maps and a 'strategy-focused organization' paradigm.

Overall this book has - and will continue to - influence thinking. The ideas set forth are still evolving and have been embraced by some of the largest (and smallest) companies on the planet. If you are new to this material I recommend visiting Balanced Scorecard Institute (ASIN B00006CKQ2) for introductory information, and Balanced Scorecard Online (ASIN B00006DBZ5) for more detailed material.

5-0 out of 5 stars Be a Top Performer
If you want to rise to the top in your business and career you need to have a great system for managing results. The management cycle involves defining objectives, assigning responsibilities, developing performance standards, evaluating results, and developing improvements where necessary.

There may be many layers or hierarchies of organizational objectives, such as Corporate, Branch, Department, Team, and Individual. A good management system will capture all of the organizational objectives, and all will be linked to the overall business strategy. One helpful tool for capturing organizational objectives is the Balanced Scorecard. This system
uses measures in four major categories:

1. FINANCIAL PERFORMANCE

2. CUSTOMER SATISFACTION

3. INTERNAL BUSINESS PROCESSES

4. LEARNING AND GROWTH REQUIREMENTS

The actual measures selected are highly dependent upon the type of business and should be carefully developed to ensure proper
results are obtained. The goal is to select measures that best relate to the overall company strategy. As such, each scorecard will be unique. I have used a Balanced Scorecard and highly recommend them to help organize the complex assemblage of organizational objectives into a unitary whole. This fantastic book tells you everything you need to know. Highly recommended!

3-0 out of 5 stars Once a 5 star essential, but now slightly outdated
Kaplan and Norton are the visionaries behind the Balanced Scorecard (BSc), and this is their first book on the subject. BSc as Kaplan and Norton conceived of it was focused on measurement, specifically measuring variables that had some linkage to corporate financial results so that the direction of the organization could be determined prior to the occurrence of a bad quarter or two. THE MEASURES OF ANY MANAGEMENT CONCEPT ARE ITS ADOPTION AND ITS STAYING POWER, AND KAPLAN AND NORTON'S BSc IS AN OVERWHELMING SUCCESS.

BUT companies that enacted BSc's started to tie them to corporate strategies, making them strategic management tools and not just measurement tools. One of the advancements was to tie define measures that measured the success of strategic intent as defined by specific objectives and goals. Another was to create cause and effect maps of the objectives, called "strategy maps."

Measurement is, of course, still an important part of the BSc, but the process of determining what to measure begins higher up the strategic ladder. KAPLAN AND NORTON THEMSELVES CHRONICLE THE GROWTH OF BSc INTO A STRATEGIC MANAGEMENT TOOL IN THEIR SUBSEQUENT WORK.

So, this book is a bit outdated, though it is still a useful introduction. However, I recommend that you try:
* Strategy Maps: Converting Intangible Assets into Tangible Outcomes by Kaplan and Norton

* The Strategy-Focused Organization: How Balanced Scorecard Companies Thrive in the New Business Environment, also by Kaplan and Norton

* Balanced Scorecard Step-by-Step: Maximizing Performance and Maintaining Results by Paul R. Niven

And a good introductory article to the idea of strategy mapping is "Using the Balanced Scorecard as a Strategic Management System", a Harvard Business Review article by Kaplan and Norton that is also available on Amazon.

2-0 out of 5 stars OK
The book is somewhat helpful, but given the current conditions, it is no longer applicable. I would rather go for the new book Six Sigma Business Scorecard, which is a surprisingly good modification and has a new revolutionary theme to it. ... Read more


20. Management Accounting: A Strategic Approach
by Wayne J. Morse, James R. Davis, Al L. Hartgraves
list price: $123.95
our price: $118.95
(price subject to change: see help)
Asin: 0324119976
Catlog: Book (2002-04-03)
Publisher: South-Western College Pub
Sales Rank: 100879
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Book Description

Morse is not just a cost determination management text.Taking a much more strategic approach, this text focuses on the full range of cost drivers within the value chain instead of the distinctions between product/non-product costs and unit-variable/fixed costs. ... Read more


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