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101. Supply Chain Management, Second
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102. Leadership Secrets of Attila the
$83.95 $62.44
103. Construction Jobsite Management
$97.14 $39.99 list($112.95)
104. Statistics for Management and
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105. Business Plans Kit for Dummies
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106. The Discipline of Market Leaders:
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107. The Strategy-Focused Organization:
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108. The Art and Science of Leadership
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109. Delivering Knock Your Socks Off
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110. Operations Management : An Integrated
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111. Gung Ho! Turn On the People in
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112. Modern Investment Management:
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113. Human Resource Management (8th
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114. Power Up : Transforming Organizations
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115. Leadership is an Art
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116. International Business: An Integrated
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117. Visualizing Project Management
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118. How to Start a Magazine
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119. Coaching for Improved Work Performance,
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120. How to Make Your Business Run

101. Supply Chain Management, Second Edition
by Sunil Chopra, Peter Meindl
list price: $110.00
our price: $110.00
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Asin: 013101028X
Catlog: Book (2003-05-01)
Publisher: Prentice Hall
Sales Rank: 33206
Average Customer Review: 4.8 out of 5 stars
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Book Description

For advanced undergraduate and MBA courses in Supply Chain Management. This book brings together the strategic role of the supply chain, key strategic drivers of supply chain performance, and the tools and techniques for supply chain analysis. Every chapter gives suggestions that managers can use in practice and all methodologies are illustrated with an application in Excel.Fully updated material keeps the book on the forefront of supply chain management.Distribution networks (Chapter 4); Sourcing (Chapter 13), discusses different sourcing activities including supplier assessment, supplier contracts, design collaboration, and procurement; Price and revenue management (Chapter 15); Early coverage of designing the supply chain network—after developing a strategic framework, readers can discuss supply chain network design in Chapters 5 and 6 and then move on to demand, supply, inventory, and transportation planning; Information Technology in the Supply Chain (Chapter 17).For business professionals managing the supply chain. ... Read more

Reviews (5)

5-0 out of 5 stars Good reference material for practitioners
I found this book to be a great source of reference for managers. It is not really a good teaching source, as I thought it already starts with a fair amount of assumed previous knowledge and jargon.

The sections that are most well developed are the ones on inventory management and transportation logistics, where I found examples that were directly applicable to situations I encountered in a retail environment. The portion on forecasting was not as useful, and the part on e-business seemed somewhat contrived. Overall, this is the best reference I have found that does not require a heavy amount of mathematical familiarity.

4-0 out of 5 stars Excellent book overall but...
I refered and used this book in 2 grad level courses. The first was a business school course on SCM (with an above average quantitative focus for a B-school course) and again for a fully quatitative SC Engineering course. While I was initially very impressed with the book, using this over 2 semesters has raised a few gripes.

For the qualitative issues on SCM {make no mistake, these 'fluff' aspects are very important} there is no other equal. Chopra and Meindl do an outstanding and comprehensive job. They also bring out the importance of using scientific, quantitative techniques for SCM. This however is where my gripes start.

Having brought out the importance of quantitative tools for use in SCM, they do only a moderate job on explaining these tools. For example, the chapter on forecasting (only the most simple and commonly used models are explained) is unnnecessarily complex and confusing. The topics covered are adequete but need revision. Treatment of inventory management also could be more detailed and better explained.

This is an excellent book but for more comprehensive learning (if you want an understanding of the quantitative aspects too), I think this book needs supplementing (say with course notes) or another book like "Modeling the Supply Chain" by Shapiro.

5-0 out of 5 stars Peter Meindl - The Godfather of modern supply chain mgt
Written by one of the leading minds in the field, Peter Meindl of I2 technologies has a lot to teach. This is an excellent text and as a fellow Dallas/Ft. Worth resident, I would enjoy meeting him. If you are an MBA student with a concentration in Operations Management, this text should be required.

Meindl, a management team member of I2, has helped develop I2 into the undisputed champion in enterprise software. While SAP may have the market share with their archaic DOS based application, I2 has windows functionality and everything that matters. They have raised the bar with their supply chain knowledge, leading solutions, and collaborative knowledge in supply chain strategy. This text will give you a big step forward in becoming a Supply Chain leader.

5-0 out of 5 stars CLEAR AND CONCISE TEXT WITH GOOD CASES
Although this book is written more for MBA students, the flow and texture of this book should be well-received by those who are not at post-graduate level. For practising managers, like me, I find a great deal of my knowledge gap is filled when reading this book. As the first reviewer mentioned, this book complements a rudimentary text and a more detailed one available in the market, perhaps I may add that it also compliments well with a latest supply chain textbook "Modeling The Supply Chain" which also pairs well with Chopra and Meindl's book because the former offers quite a good spectrum of case studies that supports the text. Some of the numerical exercises seem to come from live cases, too, which led me to appreciate that exercises built in this text are not neccessarily academic ones. I strongly recommend this to international practitioners and students alike since the cases that flow along with the textbook are of international genre.

5-0 out of 5 stars Tactical approach for Supply Chain
While Handfield and Nichols book may be over-introductory, the better analytical book must be "Designing and Managing the Supply Chain" by Simchi-Levi (1999). Some researchers want more mathematics might jump to "Logic of Logistics" by Simchi-Levi directly. To fill the gap of those 3 books (Handfield vs. Simchi-Levi (SCM) vs. Simchi-Levi (Logic of Logistics), Chopra and Meindl compile almost every issues in Supply Chain Management (SCM) that you can find in publications in this single book. This book is the best compromise between tactics and strategics. Cases and analysis are presented with respect to the topic of each chapter. Only high school mathematics are more than enough to understand the analytical tools they proposed. Readers may opt for this book either the first book in SCM or supplementary book for your further research/study. Chopra and Medindl book is a good support to your "Design and Managing SCM" by Simchi-Levi and I think it can be substituted if you need only one book. Good for both practitioners and educators. ... Read more


102. Leadership Secrets of Attila the Hun
by Wess Roberts
list price: $12.95
our price: $9.71
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Asin: 0446391069
Catlog: Book (1990-02-01)
Publisher: Warner Books
Sales Rank: 11423
Average Customer Review: 2.96 out of 5 stars
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Book Description

Classic insight for modern times.

The world's foremost producer of personal development and motivational audio programs now offers a completely unique approach to learning leadership skills.

Most programs on leadership present the successes of contemporary men and women as role models for study. While valuable lessons can be learned from their examples, few models or success stories reveal the true essence of their leadership abilities or can anticipate the special circumstances, conditions, or situations that you deal with as a manager.

In the runaway bestseller Leadership Secrets Of Attila The Hun, author Wess Roberts draws from the imaginary thoughts of one of history's most effective and least beloved leaders, Attila the Hun, to discover leadership principles you can apply to your own situation. In a uniquely creative and entertaining approach to a most serious task, "Attila" reveals his principles for successful morale building, decision making, delegating and negotiating, and gives advice on overcoming setbacks and achieving goals. ... Read more

Reviews (28)

4-0 out of 5 stars A Good Read!
Wess Roberts draws on the life experiences of the leader of the Mongol hordes to craft imaginative monologues on leadership - an attribute as valuable today as when Attila united the Huns in 415 AD. The advice is general. Its effectiveness probably depends on how well you apply it, although the idea of a historic icon of barbaric vengeance counseling us in cultural sensitivity seems a bit of a stretch. While the treatment is certainly colorful, you might worry about ways some modern-day chieftains could misuse Roberts' principles to justify their own Visigoth approach to management. We from getAbstract recommend this book to those looking for new and interesting ways to approach the perpetual management issues of team-building, inspiring loyalty, setting goals, and achieving objectives.

1-0 out of 5 stars Pretentious
This book was entirely too pretentious to read. He should have tried to write in the active voice and with a reasonable vocabulary. I bought it used for less than a dollar plus shipping--I got wripped off.

1-0 out of 5 stars Great work if you can get it
What a country this is! How else to explain this book? Take an historical figure about whom little is known, ascribe certain banalities about leadership to him, jazz it up with some colorful language, set it in a guidebook format with short chapters and lots of bullets--and sell huge numbers of copies! Get Ross Perot to endorse it!

This book cries out for a spoof--heck, it already seems like a spoof. I'm thinking of taking a few days to write "Leadership Secrets of Spongebob Squarepants" and see how it sells.

5-0 out of 5 stars Great leadership primer
Sure, if you're looking for an in-depth treatise on Attila or Leadership you are bound to be disappointed. I have read this book numerous times and have assigned it to my subordinate managers as required reading. In every case those people have been pleasantly surprised with how easy it is to read, understand and apply to improve their leadership and management practices. It gets individuals interested in picking up other, more detailed works on leadership and management that they might not have been drawn to in the first place.

1-0 out of 5 stars Do Not Waste Your Time: Low-Brow Business
Well... where to begin??? Wess Roberts is really a good example of an initial interesting idea milked and warped to horrible proportions; neither the historical metaphor nor the advice he gleans from it really ascends above the line of a comic book. Read the "Economists" review of this book and their trashing of its author -- who appears to be rather less than he appears. I can add little except to say that I bought it in a rush in an airport and then after the first page I realised there was something terribly wrong with this book (it is written for about someone who has a 12 year old reading comprehension level).

If you are a person who sees the world in a Manichean world view of "good and evil"/ "us and them" then you may ultimately see some kind of value in this book. All research however indicates that a successful business relationship is formed on the basis of honesty, trust and committment to a win-win relationship with the client. Without that fundamental understanding business and corporations do not advance. Those companies that practise the Attila mindset will ultimately remain Neanderthals and will condemn themselves to always being small-time, cheesy presenters with a life time of believing in the simplistic explanations for complex behaviour.

I would have given it a 0 if I could have. This book has the distinction of not even being worthy to grace the shelves of my personal business library. Spend your money on Drucker or even Napolean Hill. You will get a better return. ... Read more


103. Construction Jobsite Management 2e
by William R. Mincks, Hal Johnston
list price: $83.95
our price: $83.95
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Asin: 140180912X
Catlog: Book (2003-09-05)
Publisher: Thomson Delmar Learning
Sales Rank: 263009
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Book Description

This book deals with all facets of construction project management from the contractors point of view.It examines the duties that are handled by the project manager, construction superintendent, and construction engineer throughout the progress of a job, from the configurations of a project team through project closeout.A hallmark of this book is its dedicated focus on the activities of jobsite personnel that includes helpful techniques and procedures for effectively managing a project from start to finish.The clear, concise language in which it is written makes this book an essential introduction to the real world of effective management techniques. ... Read more


104. Statistics for Management and Economics
by Gerald Keller, Brian Warrack
list price: $112.95
our price: $97.14
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Asin: 0534391869
Catlog: Book (2002-07-15)
Publisher: Duxbury Press
Sales Rank: 35641
Average Customer Review: 3 out of 5 stars
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Book Description

STATISTICS FOR MANAGEMENT AND ECONOMICS is the worldwide best selling business statistics text. It is currently being used at hundreds of colleges and universities throughout the world. This text teaches students how to apply statistics to real business problems through the authors' unique three-step approach to problem solving. Students learn to IDENTIFY the right technique by focusing on the relationship between the problem and data type. They then learn to COMPUTE the answer either by hand, using Excel, or using MINITAB. Finally, they INTERPRET the results in the context of the problem. This approach enhances student comprehension as well as practical skills, and offers maximum flexibility to instructors wishing to teach concepts by hand or with the computer, or by using both hand and computer methods. ... Read more

Reviews (5)

5-0 out of 5 stars My Bible
This book became my statistics bible. After never attending any statistics classes at the University, I was suddenly forced to work with multiple regressions at work. This book helped me understand all about statistics that I needed for my business purposes. The examples are very helpfull to understand what the tests actually do and how you can solve your own inference problems. I read the whole book in about 10 days (2 hours a day) at the beach and now work mainly with the overviews in the last chapters when I have a problem to solve at work.

1-0 out of 5 stars A lot of ambiguity and errors
I had to use this edition as text book for my Statistics Course in an MBA Program and found multiple errors and ambiguities in describing basic concepts. Lack of rigurousity in presentation is pervasive. Although an engineer by formation, I found this book a terrible reading as an initiation in statistics!

1-0 out of 5 stars Warning don't go near the 5th edition
The 5th edition of this book, available still in many places, is one awful book. The instructions for most of the Minitab examples are incomplete and in many cases worthless. Many explanations are superficial and the tie in to the overall statistical picture is weak. I have heard the 6th is better, the 5th should not have been printed.

4-0 out of 5 stars Basic an clearly understandable
This book covers a wide area of fields necessary for business and economic students. It also explains how to go on if necessary conditions are violated. Time-series analysis, which is very important for economic students, are not covered to the extent as other topics, but it nevertheless gives a good introduction of other statistical concepts necessary for understanding following books on time series analysis. For my opion there are a little bit to much exercises than necessary, for an autodidactic study but enough for class room work. A very fine feature is that there never come up terminologies which has not been discussed before and one can use MS-Excel.

4-0 out of 5 stars It's a very usefull book
It's realy usefull for to problem solving. It helps to learn easly to solve the problems with Excel. ... Read more


105. Business Plans Kit for Dummies (With CD-ROM)
by Steven D.Peterson, Peter E.Jaret
list price: $34.99
our price: $23.09
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Asin: 0764553658
Catlog: Book (2001-01-15)
Publisher: For Dummies
Sales Rank: 10248
Average Customer Review: 5 out of 5 stars
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Book Description

While Business Plans For Dummies covers the strategy of putting a business plan together, Business Plans Kit For Dummies covers how to put a business plan to work! This kit covers business plans for every stage (and every type) of business: e-business, sole proprietorships, small businesses, service companies, high-tech companies, non-profits -- even business plans for middle managers and restructuring a company. It emphasizes methods for obtaining funding and sources to tap for capital, and explains how to formulate business plans according to the planned business model -- bricks-and-mortar vs. e-business. It also includes updated terminology and jargon from the business planning and venture capital industries, and shows you how to gear specific plans for businesses in different phases of development (i.e., startup, expansion, etc.). ... Read more

Reviews (3)

5-0 out of 5 stars Business Plans Kit for Dummies (With CD-ROM)
Business Plans For Dummies covers the strategy of putting a business plan together, Business Plans Kit For Dummies covers how to put a business plan to work! This kit covers business plans for every stage (and every type) of business: e-business, sole proprietorships, small businesses, service companies, high-tech companies, non-profits -- even business plans for middle managers and restructuring a company. It emphasizes methods for obtaining funding and sources to tap for capital, and explains how to formulate business plans according to the planned business model -- bricks-and-mortar vs. e-business. It also includes updated terminology and jargon from the business planning and venture capital industries, and shows you how to gear specific plans for businesses in different phases of development (i.e., startup, expansion, etc.).

5-0 out of 5 stars OK Book...VALUABLE CD!! REALLY VALUABLE!
The book itself is a very basic rundown of starting a business running and keeping it going. The info presented is quite basic, and not very detailed. BUT, the enclosed CD is FULL, FULL, FULL of forms, government documents, sample by-laws, etc., etc., etc. Having all these forms at your disposal is invaluable. It's a terrific book and CD.

5-0 out of 5 stars An Essential Planning Guide
Like a lot of people, I am a BIG fan of the first Business Plans for Dummies book. It got me started thinking about going out on my own a few years ago. Well, this new Kit book is a great addition. It's particularly useful as a real hands-on guide to putting together a business plan and then making it work. Every chapter has checklists and other forms that take you through the process step by step, as well as "case study" type examples that really bring the information alive. It's full of updated examples of businesses that have succeeded (and how they did it.) And it also contains terrific analyses of business plans that didn't quite make it (and why.) As a small business owner myself, I was surprised to learn as much as I did from the chapter devoted to small businesses. UNLIKE a lot of other business planning books, this one tackles the subject with real authority along with a great sense of humor. I think this is an essential book for anyone who is putting together a business plan for the first time. I even used the trial business planning software that comes on the CD-ROM to choose the program that would work best for our company. And that's made completing the business planning process even smoother. ... Read more


106. The Discipline of Market Leaders: Choose Your Customers, Narrow Your Focus, Dominate Your Market
by Michael Treacy, Fred Wiersema
list price: $15.00
our price: $10.20
(price subject to change: see help)
Asin: 0201407191
Catlog: Book (1997-01-01)
Publisher: Perseus Books Group
Sales Rank: 10206
Average Customer Review: 4.33 out of 5 stars
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Reviews (18)

5-0 out of 5 stars How to Select, Focus, and Dominate
The message of this important book is that "no company can succeed today by trying to be all things to all people. It must instead find the unique value that it alone can deliver to a chosen market. Why and how this is done are the two key questions the book addresses." The authors focus with rigor and precision on three different "disciplines": operational excellence, product leadership, and customer intimacy. It remains for any company (for any organization, for that matter) to determine which of the three should be its primary discipline but all are obviously important...indeed interdependent. Nonetheless, one discipline should be pre-eminent. The authors examine dozens of companies which have concentrated primarily on one of the three "disciplines" so that they can select their customers and then narrow their focus inorder to gain and sustain dominance within their respective marketplaces. I think this book will be of substantial value to executives in any organization but of greatest value to those in organizations which are small-to-midsize. Unless they have dysfunctional management and/or defective products, their mastery of that discipline will enable them to compete more effectively against larger organizations which (obviously) have greater resources available. My own view is that as B2B and B2B2C continue to increase at exponentially greater velocity, leadership of ANY market will require mastery of customer intimacy and at least one (but preferably both) of the other two disciplines. In that event, the insights which Treacy and Wiersema share will be even more valuable.

4-0 out of 5 stars Common sense marketing perspective
Winning firms focus on one of three customer value disciplines: product leadership, customer intimacy, or operational excellence. Trying to be all things to everybody is tantamount to being nothing for anyone. If your firm can't get its act together, you'll find this an inspiring book that makes a compelling case that success is only possible by having the courage to focus on specific tasks & disciplines. This seems very elementary, but I've observed many firms that refused to choose what they wanted to be, ensuring that they became nothing. This book is helpful in positioning exercises.

I have two concerns about the book. 1, it doesn't need to be this long in order to get the central idea across. 2, I'm becoming increasingly convinced that this model is counterproductive in a Geoff Moore tornado period. If you're in a high-tech tornado, wait until Main Street before applying discipline.

Aside from these caveats, I still find the simple model presented in this book as being useful in analyzing market approaches. You have to understand the model in order to know when it isn't appropriate. Product Managers, sales, marketing and product development staff need to be aware of this book and its ideas.

5-0 out of 5 stars Not just for the sales and marketing folks!
This business book should be in EVERY marketing and sales professional's library. In one reading of less than four hours you can understand the distinct value disciplines that define your company. And, just as important, you can recognize the value disciplines of your customers and competition. But, you don't have to be strictly a sales person. I'm my company's Chief Technology Officer and I felt the book was very valuable - after my CEO made me read it!
The message of The Discipline Of Market Leaders is that no company can succeed today by trying to be all things to all people. It must instead find the unique value that it alone can deliver to a chosen market. Why and how this is done are the two key questions the book addresses,
Three concepts are introduced that every business finds essential:
1. the value proposition - implicit promise to deliver a particular combination of values - price, quality, performance, etc.
2. value-driven operating model - combination of operating processes, manage-ment systems, business structure, and culture that allows a company to deliver on its value proposition.
3. value disciplines - three desirable ways in which a company combines operating models and value propositions to be the best in their markets. THIS is the key take away from this book.
Three distinct value disciplines:
1. operational excellence - provide middle-of-the-market products at the best price with the least inconvenience - value proposition is low price and hassle-free service.
2. product leadership - offering products that push performance boundaries - value proposition is offering the best product, period.
3. customer intimacy - delivering NOT what the market wants but what specific customers want - value proposition the best solution for the customer with all the support needed to get the maximum value from our products.
The selection of a value discipline is a central act that shapes every subsequent plan and decision a company makes, coloring the entire organization, from its competencies to its culture.
If a company is going to achieve and sustain dominance, it must decide where it will stake its claim in the marketplace and what kind of value it will offer to its customers.
markets, the only established way to improve value to customers is to cut process. If you haven't started thinking about cutting your way to leanness, it's going to cost you later.
High quality is the cost of admission to the market. Without it, you're not even in the ballpark.
Four new premises underlie successful business practice today:
1. companies can no longer raise process in lockstep with higher costs
2. companies can no longer aim for less than hassle-free service
3. companies can no longer assume that good basic service is enough
4. companies can no longer compromise on quality and product capabilities
These four points are critical to the book and to how you must think about value. It is true - we can no longer charge for high quality - it IS expected. By delivering superior value, companies change their customers' expectations. In effect, these companies became market leaders NOT by fulfilling old-fashioned ideas of value, but by getting their business to master one band in the value spectrum. They believed in three important truths that characterize the new world of competition:
1. Different customers buy different kinds of value. You can't hope to be the best in all dimensions, so you choose your customers and narrow your value focus.
2. As value standards rise, so do customer expectations; so you can stay ahead only by moving ahead.
3. Producing an unmatched level of a particular value requires a superior operating model - "a machine" - dedicated to just that kind of value.
Four rules that govern market leaders' actions:
1. Provide the best offering in the marketplace by excelling in a specific value disci-pline.
2. Maintain threshold standards on other dimensions of value.
3. Dominate your market by improving value year after year,
4. Build a well-tuned operating model dedicated to delivering unmatched value.
The operating model is the market leader's ultimate weapon in its quest for market domination. Value comes from choosing customers and narrowing the operations focus to best serve those customers. Customer satisfaction and loyalty are simply the by-product of delivering on a compelling value proposition - not the drivers behind it. When a company selects and pursues one of the value disciplines, it ceases to resemble its competitors.
Customer-intimate companies demonstrate superior aptitude in advisory services and relationship management. This is an incredibly difficult concept for sales and marketing professionals to grasp. They want the largest market possible. If you are customer-intimate, your market is one company at a time. This calls for hard work. Customer-intimate companies don't deliver what the market wants, but what a spe-cific customer wants. The customer-intimate company makes a business of knowing the people it sells to and the products and services they need. It continually tailors its products and services, and does so at reasonable prices. The customer-intimate company's greatest asset is, not surprisingly, its customers' loyalty.
Customer-intimate companies don't pursue transactions; they cultivate relationships.
They tailor their mix of services or customize the products, even if it means acting as a broker to obtain these services and products from third parties or co-providers.
Where to begin? Start with the last chapter and take a close look at Figure 11. From that point I realized my company's value discipline. The rest fell neatly into place.

5-0 out of 5 stars A Must for Every business owner
In Business studies, we were taught that to succeed with our business we should be able to provide best product/service, best prices and superb customer service. The results are mainly unsatisfactory because while we try to master all three aspects, we fail in all of them.

This book will teach you for the first time how to succeed with "imperfection" along with customers blessings.

You dont have to provide your customer with the best product AND best price AND best service, just choose one of those values (depending on your target market and long term objectives) and focus all your resources on developing this value. The book is backed with real life stories from some of the leading firms and the values they have chosen to focus on.

This book is a must for every business owner.

5-0 out of 5 stars Highly Recommended!
Authors Michael Treacy and Fred Wiersema make it clear that market leading companies all concentrate on creating value for their customers. Then they focus on specific cases from Nike to Johnson & Johnson. No company, including yours, can succeed by trying to be all things to all people. Companies must ascertain the unique value - be it price, quality or problem solving - they can deliver to a specific market. The book proves that comparisons are not odious if they are interesting, and the comparisons it offers are intriguing indeed. Anecdotes and case histories cover companies that are market leaders today - AT&T, Intel, Airborne Express - and companies that used to be market leaders. The authors offer you three choices: lead with low costs, great products or outstanding ability to solve customers' problems. But if you are going to lead, you have to pick a direction and implement a management strategy that supports it, a lesson eased along by the clarity of the writing. We from getAbstract recommend this book to executives who are seeking advice on trumping their markets. ... Read more


107. The Strategy-Focused Organization: How Balanced Scorecard Companies Thrive in the New Business Environment
by Robert S. Kaplan, David P. Norton
list price: $29.95
our price: $19.77
(price subject to change: see help)
Asin: 1578512506
Catlog: Book (2000-09)
Publisher: Harvard Business School Press
Sales Rank: 5661
Average Customer Review: 4.42 out of 5 stars
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Amazon.com

In their previous book, The Balanced Scorecard, Robert Kaplan and David Norton unveiled an innovative "performance management system" that any company could use to focus and align their executive teams, business units, human resources, information technology, and financial resources on a unified overall strategy--much as businesses have traditionally employed financial management systems to track and guide their general fiscal direction. In The Strategy-Focused Organization, Kaplan and Norton explain how companies like Mobil, CIGNA, and Chemical Retail Bank have effectively used this approach for nearly a decade, and in the process present a step-by-step implementation outline that other organizations could use to attain similar results. Their book is divided into five sections that guide readers through development of a completely individualized plan that is created with "strategy maps" (graphical representations designed to clearly communicate desired outcomes and how they are to be achieved), then infused throughout the enterprise and made an integral part of its future. In several chapters devoted to the latter, for example, the authors show how their models have linked long-term strategy with day-to-day operational and budgetary management, and detail the "double loop" process for doing so, monitoring progress, and initiating corrective actions if necessary. --Howard Rothman ... Read more

Reviews (19)

5-0 out of 5 stars The Perilous "Journey" to Breakthrough Performance
If you have not already read Kaplan and Norton's The Balanced Scoreboard, I presume to suggest that you do so prior to reading this book. However, this sequel is so thoughtful and well-written that it can certainly be of substantial value to decision-makers in any organization (regardless of size or nature) which is determined to "thrive in the new business environment." Research data suggest that only 5% of the workforce understand their company's strategy, that only 25% of managers have incentives linked to strategy, that 60% of organizations don't link budgets to strategy, and 85% of executive teams spend less than one hour per month discussing strategy. These and other research findings help to explain why Kaplan and Norton believe so strongly in the power of the Balanced Scorecard. As they suggest, it provides "the central organizing framework for important managerial processes such as individual and team goal setting, compensation, resource allocation, budgeting and planning, and strategic feedback and learning." After rigorous and extensive research of their own, obtained while working closely with several dozen different organizations, Kaplan and Norton observed five common principles of a Strategy-Focused Organization:

1. Translate the strategy to operational terms

2. Align the organization to the strategy

3. Make strategy everyone's job

4. Make strategy a continual process

5. Mobilize change through executive leadership

The first four principles focus on the the Balanced Scorecard tool, framework, and supporting resources; the importance of the fifth principle is self-evident. "With a Balanced Scorecard that tells the story of the strategy, we now have a reliable foundation for the design of a management system to create Strategy-Focused Organizations."

After two introductory chapters, the material is carefully organized and developed within five Parts, each of which examines in detail one of the aforementioned "common principles": Translating the Strategy to Operational Terms, Aligning the Organization to Create Synergies, Making Strategy Everyone's Job, Making Strategy a Continual Process, and finally, Mobilizing Change Through Executive Leadership. Kaplan and Norton then provide a "Frequently Asked Questions" section which some readers may wish to consult first.

There are many pitfalls to be avoided when designing, launching, and implementing the program which Kaplan and Norton present. These pitfalls include lack of senior management commitment, too few individuals involved [or including inappropriate individuals at the outset], keeping the scoreboard at the top, too long a development process (when, in fact, the Balanced Scorecard is a one-time measurement process), treating the Balanced Scorecard as an [isolated] systems project, hiring consultants lacking sufficient experience with a Balanced Scorecard, and introducing the Balanced Scorecard only for compensation. When organizations experience one or more of these pitfalls, their key executives can soon become impatient, confused, frustrated, and ultimately, opposed to Balanced Scorecard initiatives. It is imperative to understand both what the Balanced Scorecard must be (e.g. cohesive and comprehensive) and what it must not be (e.g. fragmented and episodic). Kaplan and Norton correctly note that the journey they propose "is not easy or short. It requires commitment and perseverance. It requires teamwork and integration across traditional organizational boundaries and roles. The message must be reinforced often and in many ways." Those who are determined to achieve organization-wide breakthrough performance are fortunate to have Kaplan and Norton as companions every step of the way during what is indeed a perilous "journey."

5-0 out of 5 stars Extremely detailed, highly informative, dryly written
The Strategy-Focused Organization

Building on their Balanced Scorecard approach, Kaplan and Norton have developed an impressive framework in The Strategy-Focused Organization for the implementation of strategy. They have found that 90% of strategic initiatives fail due not to formulation but to implementation difficulties. Successful implementation of strategy requires all parts of an organizations to be aligned and linked to the strategy, while strategy itself must become a continual process in which everyone is involved. The Balanced Scorecard, originally seen by the authors as a measurement tool, is now presented as a means for implementing strategy by creating alignment and focus.

Financial measures report on lagging financial indicators. The Balanced Scorecard aims to report on the drivers of future value creation. The book shows in detail how this is done from four perspectives: Financial, customer, internal business perspective, and learning and growth (these are outlined on p.77). These four perspectives produce a highly detailed framework when combined with the five principles of a strategy-focused organization: 1: Translate the strategy to operational terms. 2: Align the organization to the strategy. 3: Make strategy everyone's everyday job. 4: Make strategy a continual process. 5: Mobilize change through executive leadership.

Absorbing every detail of this book will require many hours. The sheer detail of this complex system requires considerable attention, perhaps more than some readers can muster, but clearly distinguishes this work from many books full of business fluff. The style tends to be turgid and pedantic while being admirably complete. Readers can grasp the essence of the book's central points by reading only Chapter 1 (Creating the Strategy-Focused Organization), Chapter 3 (Building Strategy Maps), and Chapter 8 (Creating Strategic Awareness). Skip quickly through the chapters in Part Two: Aligning the Organization to Create Synergies. This section is the least engaging of the five. The balanced scorecard approach to strategy will appeal to those with a systematizing frame of mind. The book is filled with complex diagrams of corporate processes consisting of interrelated boxes and forces.

This approach is extremely detailed and complex. It requires a major commitment and effort. Though the authors claim it can be implemented by smaller organizations, this will be more challenging than for large companies who can commit a team full time to working out the details.

Much of the value of the approach may lie not so much in following through on completely working out the balanced scorecard but on absorbing the lessons regarding organizational integration across silos and the importance of clarity about mission, strategy, and goals. The balanced scorecard is one way to achieve and implement this clarity but not the only way. Another would be continual reiteration of these (as in Confessions of An Extraordinary Executive). Some companies may benefit from strict use of this system, including finding units of measurement for its implementation. Others will gain much from applying the insights without such a formal and complete implementation.

5-0 out of 5 stars A "Must Read" for Executives!
If you are an executive don't fail to read this. Kaplan and Norton's Balanced Scorecard approach has had a tremendous impact on thinking in the executive suite. Buy and read a copy today. I have bought copies for all of my clients.

Michael Beitler
Author of "Strategic Organizational Change"

2-0 out of 5 stars Overblown and impractical
Having used the BSc a few times in my work, I expected this to be a hepful addition to my knowledge base in the area. I found that it added little to the author's other published tomes and to his articles in journals like HBR. Although the basic concept is sound, the implementation challenges are dealt with as you'd expect from an ivory tower-based profesoor and are several steps removed from the challenges that most of my real-world, and smaller company clients, need to address. I truly felt as though I didn't get my money's worth with this purchase and I should have stuck with the materials I already had by the author that was available in other forms. I would have saved time, money and a degree of frustration.

4-0 out of 5 stars A must have tool for business improvement
If you're attempting to improve the way you do business, this book is a must have. It is a little dry so you have to be committed to using the concepts presented. If you can manage to stick with it, you will reap the benefits of the BSC. Good Luck! ... Read more


108. The Art and Science of Leadership (3rd Edition)
by Afsaneh Nahavandi
list price: $87.40
our price: $87.40
(price subject to change: see help)
Asin: 0130458120
Catlog: Book (2002-08-12)
Publisher: Prentice Hall
Sales Rank: 133163
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109. Delivering Knock Your Socks Off Service
by Ron Zemke, Kristin Anderson
list price: $18.95
our price: $12.89
(price subject to change: see help)
Asin: 081440765X
Catlog: Book (2002-10-01)
Publisher: American Management Association
Sales Rank: 36166
Average Customer Review: 4.42 out of 5 stars
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Book Description

The best-selling front-line customer service book ever published is now better than ever. More than a decade after the debut ofDelivering Knock Your Socks Off Service, this newly revised edition introduces readers to the next generation of first-class service strategy.Applying the winning Knock Your Socks Off formula to the new demands of 21st-century business, the third edition features all-new chapters onDelivering Knock Your Socks Off E-Service, Creating Trust with Your Customer, and Service Recovery Expectations, plus new and updated stories,real-world examples, and new illustrations by cartoonist John Bush. And as always, Delivering Knock Your Socks Off Service reveals how to:

* See things from the customer's point of view * Become a fantastic fixer and a powerful problem solver * Cope with "customers from hell" * And avoid The 10 Deadly Sins of Customer Service

Today's customer is smarter, more demanding, and more mobile than ever. Once again, Delivering Knock Your Socks Off Service delivers thestrategies, techniques, and tips that will keep those customers coming back. ... Read more

Reviews (12)

5-0 out of 5 stars It's not Brain Surgery ¿ So why is it so hard to do well?
"Knock Your Socks Off" is an easy to read, well-organized, thorough introduction to the crucial aspects of providing excellent customer service. I kept it on the corner of my desk and read it during lunch hours. The 31 short chapters (approx. 150 pages) can be finished in just a week or two. I intend to pass it along to the Customer Service Reps that work for me as "required reading" (or maybe even splurge and buy them their own copy!)

The book is organized in Four Parts:

1. The Fundamental Principles of Knock Your Socks Off Service - includes the RATER factors: Reliability, Assurance, Tangibles, Empathy, Responsiveness.
2. The How To's of Knock Your Socks Off Service - honesty, rules, doing the right thing, listening, asking questions, winning words and soothing phrases, telephone tips, writing skills, details, thank-yous.
3. The Problem-Solving Side of Knock Your Socks Off Service - how to fix problems, fix the person, apologize, and handling nasty customers.
4. Knock Your Socks Off Service Fitness - Taking Care of You - how to stay calm, professional, and competent and how to have fun doing it

Whether you're new to the business of providing customer service or a seasoned pro, this book will give lots of great advice and a positive perspective on the challenges of providing good customer service. I plan on using the book to help set goals and establish metrics for improving service at my company.

5-0 out of 5 stars Packed With Knowledge!
In Delivering Knock Your Socks Off Service, Performance Research Associates - with some editorial help from Ron Zemke - highlight the main principles and techniques involved in providing great customer service and resolving customer problems. This lively book features many short chapters, cartoons, bulleted axioms and what-to-do examples. However, much of the information seems very familiar, like a juiced-up version of hints, tips and advice that have appeared in many other customer service books. Thus, it has a kind of déjà vu quality. While someone who is experienced in this field may find the information here too familiar, we recommend this accessible volume as a great introduction to customer service.

5-0 out of 5 stars Packed with Knowledge!
In Delivering Knock Your Socks Off Service, Performance Research Associates - with some editorial help from Ron Zemke - highlight the main principles and techniques involved in providing great customer service and resolving customer problems. This lively book features many short chapters, cartoons, bulleted axioms and what-to-do examples. However, much of the information seems very familiar, like a juiced-up version of hints, tips and advice that have appeared in many other customer service books. Thus, it has a kind of déjà vu quality. While someone who is experienced in this field may find the information here too familiar, we recommend this accessible volume as a great introduction to customer service.

4-0 out of 5 stars Great for those joining the service line for the first time
After two weeks of joining the service business I was eagerly looking for a book that discusses about delivering good--if not exceptional--service. My conclusion is that this book will meet your expectations if you are new to the business--just like me.

The authors provided many suggestions and recommendations in ways of delivering quality service. I read this book in the span of two-three months, and by the time I finished reading, I realized that I have been doing pretty much most of the things that the authors are suggesting. And based on my customer service feedback, the authors are pretty correct. So, I walked away knowing that I have been doing the right things and a few more ideas of how to improve my service level.

I would have given a five-star if I can find some of the chapters being elaborated further, such as those towards the end of the book. For example, I would like the chapter (Chapter 20) on Exceptional Servic Is in the Details being further elaborated as I found I need some suggesstions for carrying my service level to another level. Nevertheless, the book does give me some hints on areas to look into.

In conclusion, I would recommend this book to those who join the service industry for the first time and want to get some ideas on providing quality service. And for those who are searching for more, you will be refreshed and walk away with some good suggestions and pointers.

5-0 out of 5 stars Great Customer Service Builds Profits
Authors' research proves that those who sell and serve with a smile make more money: successful service organizations had lower marketing costs, fewer upset and complaining customers, and more repeat business.

Customers vote with their feet and beat a path only to doors of companies that serve them well.

How-to implementation that can show rookies and pros enviable customer service comes in 31 short, punchy knock-your-socks-off chapters with anecdotes, cartoons, inspirational pep talks, and concrete examples to make messages clear and fun to learn. ... Read more


110. Operations Management : An Integrated Approach
by R. DanReid, Nada R.Sanders
list price: $110.95
our price: $110.95
(price subject to change: see help)
Asin: 0471347248
Catlog: Book (2004-03-12)
Publisher: John Wiley & Sons
Sales Rank: 453035
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Book Description

Focusing on how Operations Management (OM) fits into the business environment, this book takes OM beyond the factory setting by illustrating how OM is everywhere. By approaching the subject in an applied fashion, it introduces readers to all aspects of OM and allows them to immediately apply that knowledge to the business environment. Continuing on the success of the first edition, this new edition includes increased use of spreadsheets, more problems and case studies, and new and expanded coverage of the role of OM in the organization. In addition, it covers such current topics as Enterprise Resource Planning (ERP) and periodic order review. ... Read more


111. Gung Ho! Turn On the People in Any Organization
by Ken Blanchard
list price: $20.00
our price: $13.60
(price subject to change: see help)
Asin: 068815428X
Catlog: Book (1997-10-08)
Publisher: William Morrow
Sales Rank: 3171
Average Customer Review: 4.54 out of 5 stars
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Book Description

Ken Blanchard and Sheldon Bowles, co-authors of the New York Times business bestseller Raving Fans, are back with Gung Ho! Here is an invaluable management tool that outlines foolproof ways to increase productivity by fostering excellent morale in the workplace. It is a must-read for everyone who wants to stay on top in today's ultra-competitive business world.

Raving Fans taught managers how to turn customers into full-fledged fans. Now, Gung Ho! brings the same magic to employees. Through the inspirational story of business leaders Peggy Sinclair and Andy Longclaw, Blanchard and Bowles reveal the secret of Gung Ho--a revolutionary technique to boost enthusiasm and performance and usher in astonishing results for any organization. The three principles of Gung Ho are:

  • The Spirit of the Squirrel
  • The Way of the Beaver
  • The Gift of the Goose

These three cornerstones of Gung Ho are surprisingly simple and yet amazingly powerful. Whether your organization consists of one or is listed in the Fortune 500, this book ensures Gung Ho employees committed to success.

Gung Ho! also includes a clear game plan with a step-by-step outline for instituting these groundbreaking ideas. Destined to become a classic, Gung Ho! is a rare and wonderful business book that is packed with invaluable information as well as a compelling, page-turning story.

Management legend Ken Blanchard and master entrepreneur Sheldon Bowles are back with Gung Ho!, revealing a surefire way to boost employee enthusiasm, productivity, and performance and usher in astonishing results for any organization.

Raving Fans brilliantly schooled managers on how to turn customers into raving fans. Gung Ho! now brings the same magic to employees. Here is the story of how two managers saved a failing company and turned in record profits with record productivity. The three core ideas of Gung Ho! are surprisingly simple: worthwhile work guided by goals and values; putting workers in control of their production; and cheering one another on. Their principles are so powerful that business leaders, reviewing the manuscript for Ken and Sheldon, have written to say, "Sorry. Ignored instructions. Have photocopied for everyone. I promise to buy books, but can't wait. We need now!" Like Raving Fans, Gung Ho! delivers. ... Read more

Reviews (80)

5-0 out of 5 stars Great Book and Here's Another!
Ken Blanchard and Sheldon Bowles have created another classic. In a highly effective parable, they provide a blueprint any leader can use to create organizational excitement in just about any type of organization. The most positive characteristics of this book, like all Blanchard books, are the underlying values and wholesome philosophies that drive the message home at each juncture along the way. Whether a person is leading a small work group, a department, a division, or an entire company, he or she will find many useful ideas in this easy-to-read book.

Another book, with a foreword by Ken Blanchard, that I have just finished is also destined to be a classic alongside GUNG HO! I highly recommend everyone - not just people in leadership positions - read WINNING WAYS: FOUR SECRETS FOR GETTING GREAT RESULTS BY WORKING WELL WITH PEOPLE, by Dick Lyles. Dr. Lyles is a protégé of Blanchard and Bowles and this book proves that he, also, has mastered the art of parable writing. This book contains tips that will help anyone be more powerful and charismatic in their dealings with other people.

5-0 out of 5 stars It will make you believe in yourself and your staff
I joined a new company almost two years ago. Many management people over me were required to read "Gung Ho". I asked to read it and found it thought-provoking, but the three concepts exciting. I've lived those three concepts for the past year and just recently was put in charge of a group seven staff-members. As I recalled the book and the basic concepts, I took it down and read it afresh. As I had practiced, I began teaching the three basic concepts without telling my staff what they are doing. Now my next step is to let them in on the secret. I know "people" are watching me and that's okay. My team is succeeding. With these three concepts in my daily plan of action, I know I will pass the test of a new supervisor as well as have helped create a great winning team. The staff themselves are the winners. The book explains in extremely simple but motivating language how to work together, take control of your actions, and praise one another when we "do good". The book "Gung Ho" is a great birthday or Christmas gift.

4-0 out of 5 stars You may be able to take something from it
Managers may not be able to enact all of the principles of Gung Ho, but they will be able to walk away with some valuable insight in the world of motivation and performance. If your not sure if you really want this book or not I would recommend that you go for it. There is truly nothing to lose and the reading is entertaining and informative. Every person will be able able to take something from this book and be able to apply it to their work environment.

4-0 out of 5 stars economics class
The book gung Ho by Ken Blanchard and Sheldon Bowles is a great book for managment. It is excellent in the way it simply defines a way to significantly improve your management skills by focusing in the 3 principles. the principles could be used in personal life as well as your profesional life. It is so great that it helps create organization and to use practice using techniques on a daily basis. I recommend this book to anyone who is interested in improving their work style. This book is also easy to read and understand.

4-0 out of 5 stars Simple But Useful
Gung Ho! is a book related to management. Although the concepts in the book are simple, it is important to everyone, especially those are in the management field. The three underlying principles are The Spirit of the Squirrel, The Way of the Beaver and The Gift of the Goose. They are parables of the importance of making employees understand their roles, the conflict between directing the tasks to employees and empowerment by management, and the importance of appreciation to employees respectively.

In my view of point, I think Gung Ho! is a revolutionary technique to boost enthusiasm and performance and usher in astonishing results for any organization. The principles are the tips to increase productivity by fostering excellent morale in the workplace. For example, employees will be loyal to the company if they gain job satisfaction from their worthwhile work. Positive reinforcements such as appreciation (i.e. say ¡§well done¡¨ when those have good performance) and empowerment can motivate employees to improve and have a better performance.

To conclude, Gung Ho! is easy to read but useful for everyone. The writers convey the important management strategies to the readers by using simple story and parables. I think it is a good time for the company, the management team and the employees to refresh and understand their roles so that they can have a good relationship which can benefit as a whole. ... Read more


112. Modern Investment Management: An Equilibrium Approach
by BobLitterman, Bob Litterman
list price: $129.95
our price: $81.87
(price subject to change: see help)
Asin: 0471124109
Catlog: Book (2003-07-03)
Publisher: Wiley
Sales Rank: 52590
Average Customer Review: 3 out of 5 stars
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Book Description

PRAISE FOR Modern Investment Management

"This powerful book brilliantly discovers the routes to superior investment results in the roots of economic theory. In the process, it combines elegance of presentation with the highest levels of lucidity. The authors offer lessons that neither the scholar nor the investor-in-action can afford to ignore."
––Peter Bernstein, bestselling author of Capital Ideas: The Improbable Origins of Modern Wall Street and Against the Gods: The Remarkable Story of Risk

"In Modern Investment Management: An Equilibrium Approach, Bob Litterman and his colleagues at Goldman Sachs Asset Management provide the reader with a gentle introduction to modern financial theory and a survey of their own monumental contributions to theory and practice. The role of the late Fischer Black is amply noted."
––Harry M. Markowitz, 1990 Nobel Prize Laureate in Economics

"This comprehensive guide to equilibrium investing is perhaps the finest demonstration of the relevance of financial theory to investment practice. Both the academy and industry owe a huge debt to this exceptionally talented team for reuniting their paths. Study this book carefully and keep it close at hand if you are serious about investing or teaching about it."
––Mark Kritzman, Managing Partner, Windham Capital Management Boston and Research Director, The Research Foundation of the Association for Investment Management and Research (AIMR)

"This book develops a powerful framework for making better investment decisions. The equilibrium approach frees you up to focus on what you know, without being blinded by what you don’t know."
––Andre Perold, Professor, Senior Associate Dean, Faculty Director
Harvard Business School

"An invaluable investment manual ably supported by the highest-quality financial theory, but well peppered with common sense. The fund manager and the institutional investor ignore this book at their peril. It will be a key reference book for our pension plan."
––David Morgan, Chief Executive, Coal Pension Trustees Services Ltd.

"This novel and ambitious book breaks new ground in demonstrating how modern investment theory can be refined and adapted to practice. The authors’ experience as investment professionals in a sophisticated institutional setting lends much credibility to their skillful blending of rigorous analysis, intuition, and real-world application."
––Robert F. Stambaugh, Ronald O. Perelman Professor of Finance
The Wharton School, University of Pennsylvania ... Read more

Reviews (2)

1-0 out of 5 stars Oldschool
Nicely written from a journalistic perspective but rather old fashioned. Many mistakes and deliberate false claims in order to suit product interests of Goldman Sachs. Examples:

In the chapter on asset liability management there is always an analytical case for equities. However the only reason is that GS does not allow duration as a choice variable. Otherwise beta (in their formula) would become one and the optimal equity allocation is zero. Accidental? I doubt it.

They also claim to have found (earlier) a better method than Stambaugh on dealing with missing data. However either you publish or you shut up.

Waste of time for serious quants

5-0 out of 5 stars The definitive equilibrium investing title
My highest commendations to the asset management team at Goldman Sachs. They have come together and created a highly comprehensive tome that covers all the bases within the realm of modern investment theory. Their solid equilibrium approach is applied to all areas, from traditional investments to alternative asset classes, from institutional funds to private wealth, using analysis and real world applications. Incredibly thorough, extremely recommended. ... Read more


113. Human Resource Management (8th Edition)
by R. Wayne Mondy, Robert M. Noe, Shane R. Premeaux, Judy Bandy Mondy
list price: $97.33
(price subject to change: see help)
Asin: 0130322806
Catlog: Book (2001-05-15)
Publisher: Pearson Education
Sales Rank: 162388
Average Customer Review: 4.0 out of 5 stars
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Book Description

This best-selling survey of contemporary human resource management offers a balance of practical and applied material as well as underlying Human Resource Management theory.It reflects the latest information, including the impact of global competition and rapid technological advances that have accelerated trends such as shared service centers, outsourcing, and just-in-time training. A wealth of actual company examples demonstrates how concepts are being used in today's leading-edge organizations.For all Human Resources personnel and managers. ... Read more

Reviews (2)

5-0 out of 5 stars Now this is a good textbook
This was a simply stated book that gave common sense examples.

The chapters were easy to understand without having to have your professor explain everything.

There are a couple of chapters that seem like they should be reorganized, and a couple of chapters that should be put in a different order. Overall though, this is a very good book to help you understand Human Resource Management.

3-0 out of 5 stars Creative multimedia tie-ins, but getting dated?
I suspect that a new edition will be out shortly.Some of the Internet links sprinkled throughout this book are broken, and the text frequently refers to conditions as they were, "as of mid-1997."Hopefully, the authors will employ a proofreader/style editor, as the sytnax is awkward in a few places.That said, this is a good introductory book.The creative integration of Internet links and video case studies ("On Location at Showtime," and ABC News reports on business trends and issues) add to the value of the text.An Internet site allows instructors to develop an on-line syllabus for students to view and download.Key terms are set on the margins in blue print, repeating their definitions from the text.Summaries at the end of each chapter do the same, and include questions designed to verify reader knowledge of major concepts.The book dwells at length on diversity issues, which is appropriate, given the plethora of Exceutive Orders, Supreme Court decisions, and legislation mandating various EEO/affirmative action practices in the HR field.The chapters on recruitment, selection, and training are the strongest in the book, and cover the topics in a fair amount of depth. The chapter on labor unions reveals a pro-union bias; otherwise, the book is ideology-free.Overall, this is a more than adequate treatment of the subject, and is quite serviceable. ... Read more


114. Power Up : Transforming Organizations Through Shared Leadership
by David L.Bradford, Allan R.Cohen
list price: $29.95
our price: $19.77
(price subject to change: see help)
Asin: 0471121223
Catlog: Book (1998-02)
Publisher: Wiley
Sales Rank: 281325
Average Customer Review: 3.5 out of 5 stars
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Amazon.com

Stemming from research in their previous book, Managing for Excellence, David Bradford of Stanford University and Allan Cohen of Babson College have developed a new "leadership system" based on reciprocal behavior between managers and subordinates. In Power Up: Transforming Organizations Through Shared Leadership, they diagram this model and show corporations how to adopt it. Blasting the fundamental assumption that leaders are responsible for everything within a company (and any unit therein), they suggest that management actually is the responsibility of everyone and offer ways to encourage such behavior even when resistance exists. ... Read more

Reviews (3)

5-0 out of 5 stars God is in the details and this book captures the key ones
I am biased in my report in that I know the book intimately.I can only say that I am aware of no other leadership book that has captured the correct essence of where human leadership is and where it could go.

Yes, read the stories, and the author's words, but I challenge you to look beyond all that they have thankfully given us as simple stories and realize the potential of the type of leadership that they call post-heroic leadership.Forget the label of this leadership they communicate and instead listen to underlying message of Power Up.

John P. Kotter once wrote a poem that goes something like this..."beyond the yellow brick road of naiveté, past the muggers land of cynicism, there lies a narrow path whose entrance is hard to find and poorly lit.Once found staying on such a path is even harder. Undertaking such a path is a moral undertaking.We need many more to take such a path...many, many more."Power Up describes a way that might help you see your way down your own path better and a way that is good for all mankind.

I have always said that this book will never be a best seller, because that just means that a lot of people read it, but I believe that hundreds of thousands of years from now it will still be revered as a great work in promoting the understanding of improving human leadership.It will get there I think, because of those few souls who read it and understand.

I will fight by your side if your purpose is good, and I follow you if your path is pure.

Focus,
Thundering Eagle

1-0 out of 5 stars ugh!
This book is one of the worst business books I have ever read. The authors are clearly on the gravy train trying to sweep up some more consultancy dollars.

This book basically breaks leadership up into two schools, the heroic school and the post-heroic school. The way it works is really simple. Anything bad, belongs in the heroic school, and anything good is post-heroic! WOW! This book is very one-sided and does not even try to entertain the notion that the most effective style of leadership can vary depending upon the situation. It continuously hammers home a certain style of leadership never exploring the situations where different approaches are effective.

I strongly recommend that if one wants to learn and think about leadership, read about leaders!....and by the way, the kind of leaders that we all admire do not even fit into this post-heroic category! This idealistic kind of approach recommended by academics lacks practical real-world substance, and only has value in a classroom.

I am considering using this book to prop up my dining table!

4-0 out of 5 stars Can't be this simple?
The authors make the impossible seem very possible in this excellent book. The differences between heroic and post-heroic leadership is well defined through stories involving real people. Can an organization switch from heroic to post-heroic leadership, sure, but it is not easy. Somehow this book and its ideas make that ideal a bit more reasonable. Only for managers and leaders who are ready to go out on a limb and turn everything they thought they knew upside down. Good luck. ... Read more


115. Leadership is an Art
by MAX DEPREE
list price: $15.95
(price subject to change: see help)
Asin: 0440503248
Catlog: Book (1990-08-10)
Publisher: Dell
Sales Rank: 30278
Average Customer Review: 4.1 out of 5 stars
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Book Description


In what has become a bible for the business world, the successful CEO of Herman Miller, Inc., explores how executives and managers can learn the leadership skills that build a better, more profitable organization.
... Read more

Reviews (21)

5-0 out of 5 stars Send Out Your Resume
I thought that Leadership is an Art was an excellent book. It was concise and a very easy read. Through his example of the Herman Miller Co. DePree showed how an employer can, by sharing in potential and utilizing employee creativity, benefit the company as a whole. It is leadership that can help individuals reach their potential. DePree brought up and interesting type of leadership called roving leadership. These are the leaders that are there when we need them. This book reminds us that as a leader, it is important to be an enabler of others. After all, if those you lead are not successful and do not reach their potential, you as a leader are not successful either. Read this book and you will seriously consider sending your resume to the Herman Miller Co.

5-0 out of 5 stars Excellent Quick Read
Max Depree does a great job of fulfilling the purpose for which he wrote "Leadership is an Art". His how-to, self help book is grounded on a solid foundation of leadership philosophy. Everyone should read this book, for there is not a person alive who will do anything other than benefit from it at work or in their everyday lives. I highly recommend it.

Also recommended: A book that is not at all one of the many books in competition with "Leadership is an Art" that you should go on to read is Norman Thomas Remick's "West Point: Thomas Jefferson: Character Leadership Education" for an education on the philosophical foundations of Max Depree's "Leadership is an Art" that everyone can understand.

5-0 out of 5 stars Art of Leadership, New lessons on each raeding of this book
One of those books that needs to be read many times. For each time you read it you learn something new. Take the author's advice and keep a pencil next to you, and use the double spaced lines and extra margin room to take notes. Truly a joy to read. Takes leadership and to where it belongs an art form, for each one of us how we get to the end is a bit different. In his introduction DePree suggests that you not only read this book but that you finish it. By finishing it he means understand and apply what you have learned from this book, notice he wants you to learn, not necessarily to be taught.
I truly believe that is why DePree wrote this book. He wrote it so that others could learn about leadership. To him leadership is indeed an art because leadership centers on people and relationships therefore it is difficult to define. When people look at a piece of art (painting, sculpture, or what have you) we all see something a little bit different than the person standing next to us. True we may all see the same piece of art but to each one of us it means something a little different, the colors, structure, the symbolism they all speak to us in different ways. Leadership is indeed that, there are a few cornerstones of leadership but the application of those cornerstones is the art of leadership.

3-0 out of 5 stars Not my cup of tea
Max Depree basic theme is that although there are leadership principles to be learned, there is a certain mysticism about leadership that is more tribal than scientific and more a weaving of relationships than a amassing of leadership.

Depree talks about diversity, issues of the heart and spirit, integration, being vulnerable and empowerment, but he does so as a business man who realizes that the purpose of a business is to make a profit. Depree discovered that by taking care of his employees, and making them owners in the process he can achieve greater employee loyalty, more creativity, and hence, greater prophets. The danger is that non-businessman (i.e., politicians and pastors) will take these noble ideas and abdicate their leadership.

4-0 out of 5 stars OK, so you don't have to cut throats to succeed in business
Max Depree hit a home run with this small, but persuasive book. His basic theme is that although there are leadership principles to be learned, there is a certain mysticism about leadership that is more tribal than scientific and more a weaving of relationships than a amassing of leadership.

Depree talks about diversity, issues of the heart and spirit, integration, being vulnerable and empowerment, but he does so as a business man who realizes that the purpose of a business is to make a profit. Depree discovered that by taking care of his employees, and making them owners in the process he can achieve greater employee loyalty, more creativity, and hence, greater profits. The danger is that non-businessman (i.e., politicians and pastors) will take these noble ideas and abdicate their leadership. ... Read more


116. International Business: An Integrated Approach
by John J. Wild, Kenneth L. Wild, Jerry C.Y. Han
list price: $105.00
our price: $105.00
(price subject to change: see help)
Asin: 0130353116
Catlog: Book (2002-07-24)
Publisher: Prentice Hall
Sales Rank: 212516
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Book Description

This book's dynamic portrayal of international business (cross-functional and integrated in approach) makes its content lively, topical, and enjoyable. It includes examples of companies from around the world in order to provide an unbiased, global perspective on business. Clear, straightforward explanations of challenging material are supported by informative illustrations that give readers easy access to this subject.Chapter topics include culture in business, politics and law in business, business in other economies, international trade, foreign direct investment, international financial markets and monetary system, acquiring business resources, and managing the international business.For anyone who wants to understand international business—and fully appreciate how business is conducted today. ... Read more


117. Visualizing Project Management : A Model for Business and Technical Success (with CD-ROM)
by KevinForsberg, HalMooz, HowardCotterman
list price: $50.00
our price: $31.50
(price subject to change: see help)
Asin: 047135760X
Catlog: Book (2000-04-14)
Publisher: Wiley
Sales Rank: 76201
Average Customer Review: 4.5 out of 5 stars
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Book Description

"The authors technical skill and work-environment experience are abundantly apparent in the real-world methodology they bring to the study and understanding of the importance of project management to the success of any organization."–From the Foreword by Norman R. Augustine. Chairman of the Executive Committee, Lockheed-Martin Corporation

Effective project management is an essential skill in virtually every professional and technical setting and, like any skill, it is best mastered through the right combination of in-depth, expert training and hands-on experience.

Visualizing Project Management, Second Edition is todays best resource for both. Delivered by a trio of authors whose combined project management experience is unequaled in the field–a team that has been an integral part of the development of project management from the 1950s to the present–the processes and techniques in this landmark book have been confirmed through the experiences of over 30,000 working project managers and over 100 corporations.

Profound in its simplicity yet unique in its completeness, the integrated approach presented in Visualizing Project Management focuses on the four essential elements of project management:

1. Common Vocabulary: Terms and jargon are defined as they are introduced, minimizing the vocabulary problems that can lead to conflict and undermine otherwise successful teamwork.

2. Teamwork: Each of the fundamentals of real teamwork–from common conduct to shared rewards–is discussed, along with strategies to strengthen this vital component.

3. The Sequential Project Cycle: Valuable lessons are provided to enable you to develop a template for project-unique tactics as well as achieve project-to-project continuity.

4. Management Elements: The authors provide all the techniques and tools you need to guide a project to its successful conclusion–the achievement of stated objectives, within budget and time constraints.

Visualizing Project Management shows you how to breathe life into each of these inanimate project elements. The result is a working guidebook for total project management success–and a tangible model for moving your organization and career forward into the exciting new millennium.

An Integrated Approach to Results-Oriented Project Management

Better . . . Faster . . . Cheaper . . .

Todays take-no-prisoners competitive environment has made this the project management mantra for 2000 and beyond. Enlightened project managers know: Unless you can identify accurately the correct benchmark and correctly isolate how to surpass it, your organization will succeed only in producing a better, faster, cheaper failure.

The bestselling Visualizing Project Management first set the standard for effective project management in 1996, and introduced models that have been adopted by over 100 leading government and private organizations. In this Second Edition, the authors have revised the tools and techniques that changed the foundations of project management in order to help you better understand, compete, and win in todays lightning-fast global business arena.

A few short years ago, the insights and ideas in Visualizing Project Management invented the wheel. Now, its pioneering authors refine your understanding of the project management wheel, as they simplify and clarify the complexities of project management and system engineering.

Also includes a dynamic CD-ROM–Visual Project Management (Visual PM)–providing an interactive software version of the books revolutionary process model, a guided tour of a commercial project cycle, vocabulary definitions, sample document templates, and more. ... Read more

Reviews (22)

5-0 out of 5 stars Weighty in its Simplicity
Rarely do I read a book that is weighty in its simplicity while being exhaustive in its subject treatment. Visualizing Project Management succeeds where many have failed.

The book focuses on the five common elements of every successful project: a common vocabulary, teamwork, a plan, leadership and management.

Starting with the project requirements, it details the correct way to plan, schedule and control projects. These elements do not naturally occur, particularly in complex technical projects. The techniques and tools presented are applicable throughout the project lifecycle.

The book is full of illustrations, which clarify the techniques being discussed. The best idea I found book was the Cards on the Wall technique, which calls for each team member to attach each WBS (Work Breakdown Structure) to a wall and interconnect the dependencies with yarn. The resulting interaction, I found, encourages group thinking and project buy-in, while anticipating the unanticipated.

There is also a great section on Earned Value, a powerful and effective tool for the early detection of slippages and cost overruns. As the authors correctly note, "If you can't measure it, you can't manage it."

Aspiring project managers and executives responsible for supervising it in their organizations should read this book. It will help them successfully understand and apply the project management process in their pursuit of "better, faster, and cheaper."

5-0 out of 5 stars Comments by Max Wideman
Visualizing Project Management: A Model for Business and Technical Success" by Kevin Forsberg, Hal Mooz and Howard Cotterman, second edition, has much added material since the first edition. It is still my recommended first choice for those seeking a better insight into the role of project management, and I have read quite a few books on project management since that first edition. The book introduces many new concepts to the discipline, including an "orthogonal" model of the project management life cycle and its related processes which provides a conceptual basis for the book. It draws distinctions between the technical, business and budget aspects of project management work, one often confused for another by many would-be practitioners, yet it emphasizes the need for close alignment of these three aspects. The author's "Vee" model nicely bridges the gap between those whose primary focus is on the decomposition of the project for definition and control purposes during the project's planning period, and those whose focus must be on the integration of the various components during the production period of the project. But perhaps Chapter 4 warmed my heart the most - dedicated, as it is, to "Project Vocabulary" and the need to communicate clearly! I find the book easy to read, well illustrated, and very sensible. It is a valuable resource for students and practitioners alike.

5-0 out of 5 stars A practical guide, full of insights
I found this to be an excellent book, particularly for those of us trying to make sense out of the wide range of project management approaches. It is a valuable compliment to the Project Management Institute's PMBOK, which is functionally based and organized as categories of required knowledge. Visualizing Project Management is behavior based and provides a project manager and the project team a roadmap for success and a resource for solving problems. Since project management often encounters the intersection of one or more processes, three-dimensional models are used to clarify these often confusing relationships. Many of these relationships include the technical development or systems engineering aspects and they are plainly conveyed so that the non-technical person can benefit. The section on project control is refreshing. Most books represent project control as only a reactive process to bad news. These authors emphasize proactive project control, establishing the proper control systems, yet are appropriately reactive with corrective action when things go wrong. Overall, an enlightening approach to complexity and technical project management.

5-0 out of 5 stars Call to Arms
In his foreward to Visualizing Project Management (second edition), Norman Augustine, retired Chairman and CEO of Lockheed Martin, reminds us of the unfortunate high incidence of failures in IT projects. Mr. Augustine then notes the key role of the project manager in producing success or failure. This book was published in 2000, and I maintain that the failure rate is still too high. In fact, I'll use the book's concepts to very briefly analyze a failed NASA project later in this review. First though, why and how can this book help?
What's unique about this book is that it contains, all at once, a call to arms, weapons handbooks, and mechanisms for producing a battle plan for YOUR project.
The call to arms is conveyed successfully through the many high-level diagrams, and of course the message behind the diagrams. For example, the orchestra metaphor (each musician is a team member and the project manager is the conductor) is one of the most powerful images. The "common vocabulary" (score) keeps everybody on track. Further, the key system engineering concept of the project manager pulling diverse specialties (strings, percussion, etc.) together is illustrated. Chapter I has an explicit call to arms (Why is Project Management a Critical Issue?); the rest of Part I and two chapters of Part II set up the rest of the framework needed to use the weapon handbooks and create the battle plan.
Weapons in the arsenal of the project manager are the Project Cycle and the (ten) Project Management Elements in Part II. This handbook-type information should be reformatted to be more usable. The current very basic numbering scheme, and the interspersed exercises make reference difficult. A separate workbook could be published with the exercises. While much of this information is familiar, there are some real zingers that show more depth of experience than many other project management books. For example, the emphasis on project control (one of the elements) is indeed different from "most project management texts (which) describe project control as comparing actuals to plan (status)." You actually need corrective action! The authors (and I) "were flabbergasted to find that the word "requirements" did not even appear"...."in a well-respected reference from the project management field".
And the battle plan? That is the "orthogonal" project model - with an axis made up of nine elements as the spokes of a wheel (project leadership being the tenth, on the rim) and the project cycle on the axle. You'll have to get the book to appreciate the applicability of the model. But that is the only the first "generic" battle plan. It has to be worked and applied in YOUR organization. No more "we used to have a project management plan, somewhere".
The authors' preface mentions that Chapter 9 (Applying the Process) has been added to address the Internet time goal of "better, cheaper, faster". The book has numerous case descriptions. I've applied some of the book's concepts to the WIRE case study. NASA's Wide-Field Infrared Explorer (WIRE) mission failed soon after launch on March 4, 1999 when the telescope/cryostat ejected prematurely. NASA has published some very valuable lessons learned (by the way, the book highlights the need for "lessons learned to get into the hands (and minds) of those who would benefit most")... One of NASA's lessons can be related to the orchestra metaphor: "WIRE failed because people could not or would not communicate well with each other. ...These folks feared oversight and criticism and hid behind organizational boundaries". Another lesson concerns the risks in shortcutting the project cycle: the "belief that we pushed the faster, better, cheaper paradigm too hard, such that key corners were cut too closely." So heed the call to arms, master the weapons, and create your own battle plan. We'll win more battles if we really apply the lessons of this book.

1-0 out of 5 stars Horrible - A Waste of Time and Paper!
I recently started with new company and needed some reference materials on project management. This book was intriguing because I thought it would allow me to use a right-brained approach to understand the topic (ie visualization). Instead, I got dissertation from the school of MBA managerial double-speak. Nothing in this book is clearly written. You will spend hours trying to figure out what these clowns are trying to say. An example from page 119:

"At each level, the DA&R process is driven by higher level requirements, constaints of approved baselines such as the utilities provided to the structure and the influences of users and stakeholders at the system level and at every level of decomposition to the level under construction."

No, I am not making this up, this is what these authors pass off as writing.

In my opinion, these two authors, and some of the reviewers that gave this book high marks, are in a profession that needs to build its reputation by making what they do seem complex and scientific. Absolute bunk! ... Read more


118. How to Start a Magazine
by James B. Kobak, James Kobak
list price: $29.95
our price: $29.95
(price subject to change: see help)
Asin: 0871319276
Catlog: Book (2002-09)
Publisher: M. Evans and Company
Sales Rank: 32542
Average Customer Review: 4.5 out of 5 stars
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Book Description

The magazine business is an entirely unique industry.It might even be said that every magazine is, in fact, its own business—what works for Playboy is very different than what works for Vogue. The key is in knowing how the business works, and then adapting to fit your idea. James Kobak has the know-how to teach you just that, with over fifty years of experience and several successful startups under his belt. He has written this book to help a new generation of magazine publishers avoid reinventing the wheel, and to let them learn from someone else’s missteps and heartaches instead of their own.

The book starts with the basics: why there is a constant need for new magazines, what makes for a successful magazine, and the life cycle that all magazines go through.Then it plots out, step by step, what is involved in starting a magazine: how to test the concept for a new magazine, produce a pilot issue, develop a business plan, assemble a staff, raise money, and more.Next the book helps you develop an organizational plan: who’s in charge of what, how the various departments get their jobs done, and how they interact with each other.Finally, Kobak covers how a magazine’s strong brand can be used to expand into other areas, such as database marketing, book publishing, and the Internet.

Peppered throughout with immutable laws of magazine publishing, real-life examples, helpful charts, and 168 things you must do, the book concludes with appendices on the history of the business, sources of information, major suppliers and consultants, a glossary of terms, and other necessary facts and information about this growing industry. ... Read more

Reviews (6)

4-0 out of 5 stars A wealth of information
So you want to start a magazine? It won't be easy..it won't be fast--and it definitely won't be cheap!

Author James Kobak took up the unthankful task of trying to write a user-friendly guide to a profession that many magazine publishers study for four years or more at a university or college.

For the most part, Kobak does a pretty good job. He is obviously enthusiastic about the subject. He has been direct witness to the start-up and/or purchase of many magazines. So he knows his subject.

The reader faces one big challenge. Reading this book is like scraping the top off a mountain. Once the reader moves past the initial "you can do it" enthusiasm of the first few chapters, s/he is immediately faced with the immensity of the task that starting a magazine may present. By the time Kobak closes up his last few chapters with the drudgery of statistics, bookkeeping and forecasting, the shackles of optimism will have rolled away from the reader's demeanor and the reality of his/her endeavor will stare him/her boldy in the face.

There is so much information crammed into the 300-some pages of this book that I ran my highlighter dry trying to capture it all. Kobak writes in an unintimidating style for those new to publishing. That said, however, the information is sometimes muddled by sloppy editing and the author's occasional lapses of clarity in his writing.

For its wealth of information alone, this is a must read for anyone who plans on starting a publishing venture without going the college route. Kobak eplains very clearly that starting a magazine is not inexpensive. Perhaps that is why he priced his book so reasonably. So that we readers could learn that fact first.

4-0 out of 5 stars A relief...
Every single book that I'd ever picked up about the magazine business was pretty cut-n-dry and hard to understand (vocabulary wise) with entirely too many numbers that made me go "???" But this book was conversational and informative. I found out some things that I didn't know about from the magazine I was writing for. It's a great way to learn about the magazine business if you're starting it on your own or just to understand the behind-the-scenes of what the owners do. He lost me in the end with the numbers but I still enjoyed it.

5-0 out of 5 stars Great for Experienced Publishers Too....
How to Start a Magazine is a must read for anyone thinking about starting a magazine, and anyone currently in the business. While the book targets the wanna-be publisher, it is also one of the best books I have read for experienced magazine professionals too. Kobak masterfully describes all of the key competencies of magazine publishing in a straight forward no nonsense manner. Unlike many texts on this subject, this book is full of practical real-life examples of what to do, and what watch out for. The author also does an excellent job of exploring how to expand the business of established magazines into international markets, book publishing, list rentals and custom publishing. This book is well worth your time and money.

4-0 out of 5 stars First half great. Second half wanting.
Unlike the more down-to-earth Starting And Running A Successful Newsletter or Magazine, this book is targeted for the up-scale magazine publisher wannabe. Still, it is a worthy addition to anyone serious about publishing for profit.

I have researched high and low for statistical data regarding circulation promotion. This book is the only one that provided quality information that can be used to guage one's prospects after test marketing. This information will prove intensely valuable when I get game and small livestock farming in the test marketing stage.

He also provided great advice regarding establishing the scope to insure you provide what your readers want, with the operative word WANT instead of need. To a degree, of course, he slips into consultant mode, but this wasn't too distractive.

It was only as he got into the later chapters that I felt like he was too intent on getting readers to hire consultants than in providing content for the reader.

James does a great job in explaining the life cycle of periodicals and why so many die after having outlived their usefullness.

I encourage all who consider publishing to buy this book when they buy Cheryl Woodard's.

5-0 out of 5 stars A must read for people in magzine business
A very readable account which gives perspective on the nature of the business, its pitfalls and surprises. It encapsulates a wealth of experience in pithy sentences and straightforward format. A must for anyone serious abut the magazine business or with even a gleam of becoming a publisher in his or her eye. ... Read more


119. Coaching for Improved Work Performance, Revised Edition
by Ferdinand F. Fournies
list price: $15.95
our price: $11.16
(price subject to change: see help)
Asin: 0071352937
Catlog: Book (1999-11-15)
Publisher: McGraw-Hill
Sales Rank: 37300
Average Customer Review: 4.5 out of 5 stars
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Book Description

Managing employees in today’s rapidly evolving workplace can sometimes feel like negotiating a minefield. Such recent new trends as flextime, telecommting, 360-degree feedback, the flattening of hierarchies, and the increased use of temps and contract workers present tough new challenges for supervisors in every field. This timely, completely revised and updated edition of Ferdinand Fournies’s classic management coaching "bible" shows you proven ways to get workers to perform at the highest level while eliminating the self-destructive kinds of behaviors that have become increasingly prevalent in recent years.
In this book, you’ll be taught specific face-to-face interventions you can use to enhance performance in every kind of workplace situation--from sales to creative brainstorming. There are also interventions uniquely suited to resolving problems ranging from low productivity to absenteeism to conflicts between individuals. You’ll learn precisely what to say and do so that each person you supervise will want to give you his or her best work--even when that person was previously thought to be a "problem employee." Packed with brand-new case studies from Fournies’s latest research into the dynamics of the modern workplace, this classic guide takes all the guesswork out of becoming the kind of inspired, "hands-on" manager that every company today is looking for!
... Read more

Reviews (10)

5-0 out of 5 stars Coaching for improved work performance
If you are responsible for the day-to-day supervision or management of human resources in your company this book is a must. This book will help you deal with your employees performance and redirect their behavior in ways not taught in a traditional classroom setting. This book, from a legal and humane perspective, outlines the perfect way to manage a group of people, shedding the need to deal with attitudes or personalities and dealing with the behavior-based performance issues that result in measurable improvement. Your employees and your company will greatly appreciate the techniques outlined in this book, and it will keep you out of trouble at the same time. If you are in management of people, this is the most important book you can ever read. More important than any other single managerial aspect, redirecting people's behavior through coaching is your prime respponsibility. You get paid for what your people do, they are your scorecard. You do not have to be an expert in whatever aspect of the business you are engaged, you must get things done through others and help them be successful. Your people are your experts, and when they fail, you fail. This book should be required reading in every college management program, simply because this book encompasses the real nature of what managers will be getting paid to do for the remainder of their careers. Buy it. You won't be sorry.

5-0 out of 5 stars My success using Coaching.
As a consultant for small companies, I have found using Ferdinand F. Forunies' book,"Coaching for Improved Performance" an outstanding success. It has been very well accepted and an easy read for "Leads". The Coaching Analysis prepares them to then know when to use the Coaching discussion. New people to the supervision field come not knowing what to do. After reading the book and seeing the "Face to Face" video are ready to be trained in working with their employees for improved performance. I have not found any material that comes close to this material as a training vechical. I have used this material for over 15 years.

1-0 out of 5 stars Coaching for Improved Work Performance
No No No. I have read these reviews and read the book. It's very important to make this distinction clear. If you are a coaching professional or interested in becoming a personal or business coach DO NOT get this book. In this book "coaching" is just another word for "managing." If you are truly interested in learning how to work with someone on THEIR agenda (vs. imposing yours or the company's on to them) and if you are truly interested in helping people achieve progress in areas they want to develop then go to another book (i.e. Coaching: Evoking Excellence in Others by Flaherty). To Fournies defense, he wrote this book before the modern coaching movement (i.e. CoachU, ICF, etc) took hold. But, books tend to stay around and his definition of coaching pollutes the desired meaning of modern coaching professionals.

However, if you are a manager in a traditional hiearchy and you are looking for "tricks" and "techniques" then maybe this book is for you--but I can think of MANY better books for being an effective manager.

5-0 out of 5 stars A "Must Have" for new and seasoned managers alike!
There are so many challenges in being a manager in today's world and so little time to figure out how to deal with them all. This great little book provides a very pragmatic approach for improving work performance. Too many books provide general guidance that tends to fall apart during implementation. The methods in this book work and don't require months before you see the results. If you have performance problems with even one worker, you need this book!

4-0 out of 5 stars Ferd shows us how it is done on the line, every day
To me, this one is a classic. I have introduced the "Book of Ferd" to many of the younger managers in my department, with encouraging results. "Coaching" puts the problem of people management where it belongs, in the lap of the manager, but remarkably (and atypically) provides specific direction as to "what to do differently" in order to overcome the unproductive behaviors of either (or both) the manager or the subordinate. The author provides templates and practical examples on how to handle the actual interview situation (a.k.a. the "confrontation")-- one of the most useful aspects of the book. Some of these examples deal with especially surly and insubordinate employees, and the author shows in dialog form how they can be dealt with in real time-- something they don't cover in engineering school. The only criticism I would make is that some of the strategies described in the book are most directly applicable to managers who are dealing with production or sales people; situations where output can be readily measured. In the case of employees such as engineers or R&D personnel, where evaluating performance is not so simple, the author punts by saying that if you have a hard time finding an objective measure of job performance, it means that "you haven't found a way to measure it yet". Not too helpful. Having said this, however, from experience, many of the performance problems we encounter in technical management are not so different from those found on the production line. By applying the techniques described in the "Book of Ferd" any manager can feel much more confident and deal more effectively with problem--and high-performing--employees. ... Read more


120. How to Make Your Business Run Without You: Streamline Your Business Operations to Pave the Way for More Business, Bigger Profits, and a Business That Virtually Runs Itself
by Susan M. Carter, Susan Carter
list price: $38.00
our price: $32.30
(price subject to change: see help)
Asin: 0967029104
Catlog: Book (1999-09-01)
Publisher: Nasus Pub
Sales Rank: 15699
Average Customer Review: 3.89 out of 5 stars
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Book Description

How To Make Your Business Run Without You is a how-to resource for small business owners and entrepreneurs to effectively streamline operations that will pave the way for more business, bigger profits and a business that virtually runs itself. Through step-by-step chapters, Author Susan Carter advances readers from the high-risk potential of 'owning their own jobs' to the freedom and control of 'owning their own businesses.' A must read for any owner or self-employed professional who is eager to move from start-up status to ongoing success. ... Read more

Reviews (9)

4-0 out of 5 stars A handy guide for running a business
I found the book to be concise, with excellent examples and exercises that stretched my thinking. After being in business for 15 years, there were still excellent ideas on employee motivation, and niche marketing.

A worthwhile book, and one I refer to often.

5-0 out of 5 stars I Paid $165 per hour to have someone do this for me!
After owning a jewelry store for 20 years with 16 employees I had a consulting company come into my store. 30% of what they did is exactly what this book shows you what to do.

I have since sold my store and am a consultant in the jewelry industry helping people run a better buisness. I MAKE the stores I visit get two books:

How to make a business run without you by Susan Carter and
The E-Myth Revisited by Michael Gerber.

Both books are about why small businesses fail and what to do about it. The E-Myth is the phsychology of how to run a business so it runs without you but Susan Carters book is a step by stpe on how to actually do it.

In a snapshot, it's this: If you can't leave your business because you're "the only one who can do it", think again. Take bank depsoits. Write down exactly how to make the depsoit, where to get the forms, which bank to take it to, where to enter the data.

If you did this on your job, coulsn't soemone else take over?

After doing this, for the last few years of owning my store, I didn't have a job. The employees ran the store.

The best part of this book is the center section, Susan lays out exactly what each chapter of your store operations manual should look like.

Did you know that MOSt McDonals franchises do 100% of their potential after only being open 30 days? Why? because of the operations manual for that franchise.

$[money] for a lifetime of knowledge? Worth it? Buy it and let it sit on a shelf and it's worthless.

Buy it and use it and you get ONLY 5 hours more with your family per week (that's 250 hours per year), is that worth $[money]?

i think so. For me I sold my store and am doing what I love, helping others have their store run without them...

1-0 out of 5 stars Not worth the money
The first half of this book is totally worthless and the "doggy shop" analogies are condescending and "stupid." The second half as some useful outlines to writing a business operation manual...this book is DEFINITELY NOT worth the price. It is only about 130, paperback. I was expecting a textbook FULL of "how to" suggestions. Save your money for something else.

5-0 out of 5 stars No other comment but...GREAT!!
The best business book I've ever read!!
Susan discussed the subjects thoroughly but also spesifically. She explained it so clearly, even an idiot may become a millionaire.
It's really applicable in every field of business.
Susan...four thumbs up!!

5-0 out of 5 stars How To Make Your Business Run Without You
This book is a must for any business owner. Why pay big consultant fees when you can walk through the process as described in this book. This is truly the best How To book I have ever seen. And the author writes in such a way, it is as though you are conversing as she teaches you how to run your business instead of letting it run you. I'm in my third year of business and I owe a great deal of credit to Carter. It's like having my own personal consultant. Kudos! Five stars! ... Read more


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