Book Description

This book offers a penetrating review of the morals and values that shape the Korean business personality; cultural "keys" thatturn Koreans on and off, and how best to communicate with them. Korean Business Etiquette will show what really makes Koreanworkers tick-and how to do business the Korean way. With its authoritative scholarship, practical insights, and guidelines for foreign workers,this book is truly a "must read" for anyone doing business in Korea now or in the future. ... Read more

Reviews (1)

Case studies on all aspects of the Travel & Tourism Industry
A must for anyone working in the Travel & Tourism Industry. Packed with several examples of actual legal cases. A little prior knowlege regarding legal verbage is helpful, but not necessary. Good resource for the Traveler and for those in the industry. ... Read more

Book Description

Since its original publication, Japanese Etiquette & Ethics in Business, the pioneering work on the subject, has been the standard guide for Westerners doing business with the Japanese--either here or abroad.In this new edition Boyd Lafayette De Mente, who has been living and working in Japan for more than twenty-five years, examines those characteristics that epitomize the Japanese character and business personality. De Mente explains how concepts from daily life extend to dealings in business and how loyalty to the family and nation applies to professional relationships as well.

Throughout this book De Mente offers invaluable advice to Westerners wishing to do business with the Japanese. In an all new chapter De Mente compares the Japanese and Western approaches to business pointing out the strengths and weaknesses of each.This is the one book on Japanese business structure and practices that offers explanations for what appears to many foreigners to be confusing and contradictory behavior by their Japanese counterparts. As part of a rationale for Japan's economic achievements, De Mente has formulated "Japan's Five Commandments for Success," which he presents here for the first time.No other hook is as informative about the cultural factors that shape business practices in Japan. The insights that De Mente has gathered as the results of his long experience in Japan are presented on every page. No one who goes East with the intention of doing business with the Japanese should do so without first consulting Japanese Etiquette & Ethics in Business.

"I am delighted to see this revised and expanded edition of a book that has become something of a classic over the decades. Boyd De Mente's long experience in Japan . . . has given him a keen insight into the cultural factors that shaped and still control management practices in Japan."
-- Yasutaka Sai, Vice President International Japan Management Association

"This book is 'must' reading for anyone with even a marginal interest in Japan and Japanese business."
-- William K. Nickoson, President Asia Dynamics (Japan) Ltd.

"Until foreign businesspeople fully understand and learn how to cope with the cultural factors underlying Japanese society, particularly such elements as discrimination and egotism, they will not be able to understand or work effectively with the Japanese. Boyd De Mente's Japanese Etiquette & Ethics in Business provides the basis for this understanding, along with practical advice on bridging cultural differences."
-- John Artise, Vice President Drake Beam Morin, Inc.

Reviews (4)

More useful for doing business *in* Japan
Content: DeMente seems to know what he's talking about (this author was recommended to me by an instructor in Chinese culture). Although I've dealt with Japanese business people for many years, I've not been to Japan, and therefore have no basis to completely judge the book's content. Based on what I do know, though, this book is best read as instruction in how to deal with Japanese business people when doing business *in Japan* (as opposed to doing business with Japanese companies and their representatives in the U.S.).

Structure: Overly repetitive, poorly structured and in some places, clearly outdated. The last criticism is to be expected given the dramatic change of status Japan has undergone in the past decade. The first two criticisms might be ameliorated by two factors: One, my own preferences are certainly playing a large role here. I prefer to have information delivered in a logical (to me) and concise manner. This is especially true for an instructive book -- one would expect creative writing to contain flourishes. Two, perhaps this *is* creative writing, and DeMente is showing the reader what dealing with a Japanese mindset is really like.

Japanese Ethics and Business
This is one of the best books I have read on Japanese Business and Ethics. The author gives an explanation on the character of the japanese. Explains the differences between doing business the japanese way and the western way.The author gives a history of the japanese and gives stories on how the japanese think and act. You will gain so much knowledge from this book about the japanese. I will recommend this book to anyone that is going to do business in Japan or with the japanese in their own country. A must read.

Effective Use of Stories
Not only is the author knowledgable about the topic, but I like the manner in which he makes his points through real life anacdotes. I use the same technique in my book: The Constant-Sum Approach to Business Success".

This is a must read book for people doing business in Japan.
Superficially, Japan and the US are quite similar: In their cities, there are tall modern buildings, well dressed people hurrying to appointments while talking on cellular phones as well as the hustle and bustle of any large Western city. These similarities will seduce nearly every American who seeks to do business in Japan into thinking that the business practices of the country will be the same as in the US. The truth is that the cultural differences are so vast and subtle that they are often beyond the comprehension of the majority Americans. In Japan, there is a high expectation of a certain standard of business etiquette and failure to achieve this standard could doom any hopes of doing business in that country. And, unfortunately, many Americans, unknowingly, are unable to avoid this pitfall. The Japanese language is rich with expressions that conceptualize certain feelings or attitudes that are literally very foreign to Westerners but are key to the Japanese way of seeing things. De Mente's explanations of these phrases and sayings are both useful vocabulary lessons as well as effective insights into the Japanese business mentality. When my friends ask me for advice on conducting business in Japan, I regularly refer them to this book for a quick heads-up on business etiquette and ethics prior to their visit. Without exception, everyone reported that the book gave them the additional perception and savvy that was especially helpful in understanding and dealing with their Japanese counterparts. In addition to giving basic insight on the how-to's of doing business in Japan, De Mente's book could a valuable primer for our diplomats and trade representatives who seek to improve relations with our important Asian neighbor. I have read many books on this topic and have found none to have the depth and the richness as this one. After reading this book, one will naturally seek additional information in De Mente's many other books on this subject. Even if you are able to afford a cultural consultant to dispense expensive advice you will find Japanese Etiquette and Ethics in Business to be a thoughtfully written handbook that gives much insight into the ways of doing business in that country. ... Read more

Reviews (7)

Etiquette
It's a good, short, simply worded guide to modern business etiquette.

This book will give you an unfair advantage!
Whether you are looking for a new job, beginning a career, entering the world of business for the first time, or building a business, today you need all the advantages you can get. Often, these advantages come from so-called "soft" skills, which we ignore at our peril.

From this book you'll learn how to use unspoken communication skills to send the right message in any business situation. Whether you want help with the impression you create as you enter a room, the message of your language skills or your ability to hold a conversation, you'll find it in this invaluable book.

As the saying goes, you never get a second chance to make a first impression. Make the most of your only chance by reading and practising the advice in "How to make a million dollar first impression". It's a great investment in yourself!

Good precise content.
The content of this book is really precise and to the point. The book could easily been 400 pages long by adding fluffly material if the authors wanted. But they have packed everything into 162 pages giving us only the powerful stuff. It makes for fast reading and doesn't bore you or make you go to sleep. It gave me back my moneys worth. And then some more.

I suggest everyone who has to meet a lots of people during their work to read this book.

Fair or Not, That's the Way It Is
For many readers, this could well prove to be the most valuable book they have read in recent years. Why? Because Goldman and Smythe address a number of issues which frequently determine whether or not an ambitious person succeeds or fails in creating opportunities to pursue her or his career objectives. Do not be misled by the heavy emphasis on the importance of first impressions. Fair or not, unfavorable first impressions are almost always permanent impressions and there may never be second impressions. As Goldman and Smythe explain with meticulous care, almost all unfavorable impressions could have been avoided. I think they would agree with me that favorable first impressions soon prove worthless if they are the result of deception or hypocrisy. Their focus is correctly on common-sense preparations to make favorable first impressions which are authentic and can serve as a "bridge" to subsequent relationship development.

All of us have had extensive experience with those whom I call "dazzlers." You know the type. They have mastered all of what Goldman and Smythe recommend. Their first impressions are not only favorable but luminescent but prove (as we eventually discover) too good to be true. I suspect the title of this book was selected for marketing purposes. Ignore the title. The book is really not about monetary values or objectives. Rather, as already indicated, it is about doing everything possible (with integrity) to progress beyond an initial encounter. In other words, to "stay in the game" (whatever the game may be) and thereby to be able to "take your best shot" (whatever the target may be). The narrative is especially well-written. The advice is anchored in a wealth of real-world experience. And the 18 "Gold Nuggets" distributed throughout the 20 Parts are eminently practical.

For example, in Chapter 3, Goldman and Smythe cite research which suggests that first impressions are based on the following criteria:

53 percent is visual (e.g. physical appearance and body language)

38 percent is tone of voice

7 percent is what we actually say

Quarrel with the percentages but the implications are undeniable. I have examined other research data which suggest that, during a telephone conversation, tone of voice has 4-5 times more impact during an initial contact than does what is actually said. Once again, the implications are undeniable. Goldman and Smythe even include a section (Part 19) which discusses "Techno-etiquette: communication in the electronic age" and explain how to use a cell phone without annoying people around you, how to make your FAX correspondence flawless, why your e-mail may be fast but shouldn't be sloppy, and what the e-mail do's and don'ts are to be "techno-savvy."

Obviously, I think very highly of this book. Everyone can derive substantial benefit from it but it will be especially valuable to those now completing their education who are beginning to interview for jobs; also, to those involved in sales or customer service; also, to those well into a career who need assistance with effective networking while exploring opportunities elsewhere; finally, to those who feel they are taken for granted, under appreciated, perhaps even invisible. in their current position. Goldman and Smythe can help anyone to create opportunities which, without favorable and authentic first impressions, would otherwise be in inaccessible. If you have no need of their assistance, buy the book for those who do. They will be favorably impressed and forever grateful.

The book everyone should read BEFORE their 1st impression!
How To Make A Million Dollar First Impression is worth a million dollars - no question about it. Presented in an easy to read and even easier to follow format, the book provides simple tips for improving your communication skills, physical presentation and overall self confidence. If you could pick just three of the suggestions in the book and impliment them, you will see an immediate improvement in the first impresion you make on people everyday. An invaluable resource for folks of any age. ... Read more

Book Description

Ann Marie Sabath, the "Ms. Manners of the Midwest," according to USA Today, offers to-the-point solutions to the most commonly asked business etiquette questions. She helps readers overcome moments of indecision, giving them the ability to function with the confidence that the impression they are making is a positive one. She helps us avoid that oh so embarrassing office faux pas, or unintentional inappropriate behavior, or appearance blunders that could lead to ridicule, social seclusion or even business disaster. This book thoroughly examines: the art of getting people to talk; proper attire; correct correspondence including rules about email; pleasing phone manners with tips about voicemail; dealing with decision-makers; handling social occasions and situations with ease and grace; international courtesy including the dos and taboos; and many business occasions where knowing the correct thing to do will pay off. ... Read more

Reviews (6)

Nothing New
I didn't find this book terribly useful. Most of the concepts presented in the book were common sense and did not specifically apply to business. The book centered around typical social etiquette (which certainly applies in the business world), but did not provide much business-specific guidance. I found that most of the concepts were covered in general etiquette publications. I was also disappointed to find that the book did not provide specific solutions for breaches in business etiquette. I guess I was looking for some nice catch-phrases and replies for the business user. I do think the book was simple to read, and might be a good book for newcomers to American business etiquette.

The author should stick to 'American' business etiqutte.
This is an easy to read booklet; I read it while waiting at the airport in Madrid to catch my flight back to the USA.

Ann Marie Sabath, like many of us Americans, knows what is right and wrong in our country 'etiquettely speaking;' however, she is presumptuous when she gives 'international' business etiquette advice.

I agree with the reviewer, who was born and raised in Hong Kong, who says that Ms. Sabath is giving etiquette advice about the Chinese without the proper knowledge of the culture. For a person to really know the etiquette of a country, he should have been born in that country and/or have lived in it for a number of years.

Being born in a country AND living in it, however, is the best way to know 'the customs and etiquette' of a particular country. Ms. Sabath should stick with 'American' business etiquette.

One of the best guides to business etiquette on the market.
Ann Marie Sabath has a way of getting directly to the point, making this book an excellent reference for anyone wondering about the rules of etiquette in the workplace. Her book deals with the issues that most executives need to know. At a time when informality and familiarity seem to rule, Sabath's book clarifies what is appropriate for the reader's success both personally and professionally. If anyone wants to know how to "climb the slippery ladder of success", as Sabath says, just let them read this book.

Excellent guide through the world of business do's & don'ts.
I found this book very easy to use, and extremely helpful in navigating the always-changing boundaries of what is considered good business etiquette. It shows that manners in everyday business life can make the difference between average and outstanding success within your company and in the world of business in general.

A great book for learning how to get ahead in business!!
As a recent college graduate, I have started working for one ofthe big five public accounting firms. This book helped me tune intomy organization's business casual and e-mail culture. I especially liked the way Sabath wrote this book in a very quick and concise manner. ... Read more

Book Description

What Women Need to Know to Succeed in International Business

From meeting protocol and sexual harassment to dining and gift giving, the rules for conducting business abroad can be dramatically different from those at home—and they can also vary from country to country. But with this indispensable resource, you'll have everything you need to successfully interact with your business counterparts, whether you're doing business in Caracas, Calcutta, or Copenhagen. Bestselling author Roger Axtell combines his 30 years of experience working abroad with the advice of three cross-cultural consultants to provide you with guidance and specific advice on:

• Survival —Knowing the culture, protocol, safety, and staying healthy
• Cultural differences —A country-by-country listing of the rules for proper dress, speech, table manners, etc.
• Climbing the career ladder —Resources listing the best schools, courses, and language training, advice on finding mentors, and more
• Personal issues —Dating rules in different cultures, balancing an international career and family life, dealing with harassment and discrimination

Reviews (3)

great exploration of gender equity issues
my middle school students have found this book useful because
it not only discusses gender issues in the world of business,
but also offers strategies how U.S. women can be successful in
cultures with even less equitable relations between the genders than our own country.

Outstanding Resource for Military Spouses on OCONUS Tours
Great information for preparing for an overseas tour. It includes a wealth of information, country-specific tips, wonderful checklists to help you prepare for the overseas tour, and an extensive reference list to continue your pre-travel research. It will alert you to cultural nuances at your destination so that you can be prepared to present yourself effectively and avoid possible embarrassment. If you plan to work (or even become involved in the native community abroad), I highly recommend this book-- it will ensure you are better prepared and confident, so you'll enjoy your overseas adventure.

"Must read" for businesswomen planning to travel overseas.
Our consulting staff recommends this book to every women planning to be, or already involved in international trade. Female business executives must realize that they will, at least for the next few years, be forced to operate in a "man's world". To help with this enigma, this excellent publication reviews the social and business protocol for most of the countries to which women might be traveling on business. There are also important tips on how to travel safely and what types of wardrobes are most acceptable and attractive in foreign countries. This is an outstanding publication that also happens to be enjoyable reading. John R. Jagoe, Director, Export Institute ... Read more

Book Description

This Sourcebook helps the students to develop the international perspective that is requisite in business today.This book is a collection of original case studies and exercises that teaches how to work effectively and comfortably with individuals who may not share the same belief systems, values, or communication styles.The material in this book covers many of the potential problem areas that confront international managers and domestic managers working with different ethnic groups. These include human resource issues, financial and economic situations that cause stress, and consumer behavior in new and unfamiliar environments. "Sourcebook" emphasizes some of the issues and concerns students need to be aware of when dealing with other cultures, and the importance of studying in-depth the culture, history, politics, and geography of an area. ... Read more

Book Description

POWER ETIQUETTE What You Don't Know Can Kill Your Career Can table manners make or break a mega-merger? Can a faxing faux-pas derail a promising business relation-ship? Can an improper introduction cost you a client? Can manners (or lack of them) really kill a career? Absolutely. In an era when companies are competing on the basis of service, manners are much more than a social nicety -- they're a crucial business skill. In fact, good manners are good business. This no-nonsense "manners reference" refreshes readers on everyday etiquette and makes sure they're on their best behavior. It provides quick guidance on such pertinent and timely topics as: *telephone, e-mail, and Internet etiquette * table manners *grooming and business dress * written communications * gift giving * resumes and interviews * making introductions * public speaking * networking, and more.DANA MAY CASPERSON (Santa Rosa, CA) is president of Professional Resource Institute, an image and etiquette consulting firm with clients including Pacific Bell and Ritz-Carlton hotels. She frequently addresses associations, corporations, and museums on etiquette and protocol. ... Read more

Reviews (1)

A good overview for the busy business person
Do you know the proper way to enter and leave a limousine? You will if you read Dana May Casperson's book.

While including many of the basics you'd expect in an etiquette book, she also covers subjects such as:

* tea meetings * video conferencing * teleconferencing * chairing meetings * cultural courtesies * travel safety * physical disabilities * using a concierge

Interspersed throughout the text are Q & A's specific to the topic under discussion. One of the questions she deals with, often missing from books on manners, is tipping maids in hotels.

I have a special interest in this because I spent a year working as a hotel maid when I was in college. Sad to say that the majority of hotel guests do NOT leave tips. Casperson suggests $1 to $1.50 per person/day.

She also addresses those of us who work at home by suggesting we have a least 2 'knock 'em dead' outfits available at all times. Everyone will need to meet with a client or attend a lunch at some point, so this makes sense.

This suggestion is also good for anyone who has to travel for business. Having a few outfits you can pull together at a moment's notice and knowing that they fit properly and look good will make anything unexpected seem a breeze. This goes for men, too!

Another suggestion is to have an 'emergency kit' in your desk, briefcase, and/or car. This would consist of:

* extra socks or pantyhose * deodorant * toothbrush, toothpaste, & breath mints * a sewing kit/safety pins * makeup/shaving supplies/facial tissue * nail file/nail clippers/hand cream * hairbrush/comb * a small address book with phone numbers, email, etc. of clients, doctor & family member for emergencies

There's also an entire section about corporate gifting. Many companies do not allow employees to accept gifts or only allow gifts under a certain dollar amount.

This part of the book includes many suggestions for gifts as well as the proper use of your business name/logo on gifts.

There are a few places where I think she dropped the ball. I don't think it's a good idea to include your home address, phone and fax number in your email signature file. For those working at home, especially women, it could be dangerous.

I also disagree with her suggestion to take a hostess gift when you're staying at someone's home for a weekend. I think it's OK to bring something small like chocolates or a bottle of wine, just as you would when invited to dinner. But, it's always better to send a 'thank you' gift after you return home so you are able to select something appropriate to your host's home, interests, and tastes.

Is this the best book of business etiquette? Not in my opinion. But, I read & collect etiquette books so I'm biased.

Letitia Baldrige's New Complete Guide to Executive Manners is longer and more in-depth. As the social secretary for First Lady Jacqueline Kennedy, she's also an in-demand speaker on subjects such as "Business Protocol" and "Executive Presence." Some find her old-fashioned, but she's my personal favorite.

If you want a good, quick, basic overview of what's-what for proper business manners, then Power Etiquette is a worthwhile book with over 180 pages of information.

A note: Casperson has absolutely no sense of humor. Both Letitia Baldrige and Miss Manner's have a breezy way of writing about etiquette that removes the stuffiness. Unfortunately, you couldn't find a spark of wit here it you had a map. ... Read more

Download Description

In this book, you will be introduced to the basics of Chinese culture. You will discover how to initiate contact, what to expect in meetings, and how to behave there. You will learn the way the Chinese approach negotiations, discover how you can respond to them, and learn how to negotiate a successful conclusion. You will also find out how to socialize for success, how to cope with specific problems of living and working in China, and the best way to treat Chinese visitors to your organization. You are given practical advice throughout on business etiquette, and on how to fit into Chinese cultural expectations in order to achieve your goals. An appendix briefly explains Chinese history, and then considers recent economic, political, and social changes. If you fit any one of the following descriptions, this book will provide valuable help to you in your chosen field: - I am a business person and I am thinking of moving into the China market to buy or sell, or I already buy or sell in China, or I am contemplating investing in China.- I work for the government and I would like to know more about China, its business practices, and how to deal with the Chinese I meet.- I am a university professor and I teach a course about doing business in China, or the Chinese economy and society, or cross cultural management problems, or law and international negotiating practices.- I am a student and I am studying China, or taking courses about cross cultural management, or doing business in China, or international business studies, or negotiating abroad.For author bio and photo, reviews and a reading sample, go to bosonbooks.com ... Read more

Reviews (2)

A really good book
This is an excellent book for those who want to do business with China, whether buying, selling or investing there. It is full of practical advice and I thought was well worth the money - it will pay for itself over and over again.

When West meets East
When West meets East
-Two cents from a Chinese

Chinese Business Etiquette and Culture is a most persuasive book on Chinese culture and society I've ever read. Mr. Bucknall is really an expert on China!

Just as proclaimed in the preface, "...how to improve your behaviour to achieve greater success is explained in the context of Chinese culture. The information is practical and provided in a simple and direct way."

In this book, you can find many practical and interesting examples of cultural shocks westerners would expect in China. For example, in China, "man in a green hat " is a metaphor that his wife or lover has an affair with another guy. Amusingly, I personally happen to have read a true story elsewhere: " Several years ago, a Washington state agricultural delegate used green hats as presents in China*. No recipient bothered to put on it." Another example is about Guanxi -- a network of personal relationships with Chinese characteristic, which I bet will be of immense interest to business men. I absolutely agree with the author that Guanxi is the secret of being successful in China.

Many business tactics are taught, which deeply impressed me, an individual born and raised in China. One instance is negotiating skills covered in depth. You may also be interested in learning about Chinese business law from this book.

Although the good news is that Chinese people are more and more understanding towards foreign cultures because of globalization, there is one thing that I can't refrain from not telling: the bloody history between China and Japan in the war from 1937 till 1945. The Nanjing Massacre is a typical example. The most exasperating thing to us Chinese is that until today the Japanese has never formally apologized for their atrocity in the war . A Canadian liquor trader's experience* in Shanghai is a good lesson to those ignorant of that history. He told Chinese reporters that he was confident in the marketing prospect of his products in China because they were very popular in culturally similar Japan. His liquor never sold well.

However, you may find yourself overwhelmed by the large number of details, a very small part of which are even minor to us Chinese. One such example is Not to Ask about the Weather. In my opinion, this is a small drawback of this book.

Highly recommend!... ... Read more

Book Description

Throughout the ages, plenty of people have written and spoken about success and excellence. But leave it to contemporary philosopher and popular business speaker Tom Morris to gather the best of it into a universal tool kit for achieving nearly any goal.From a clear CONCEPTION of what we want, to a stubborn CONSISTENCY in pursuing our vision, to a CAPACITY to enjoy the process, The Art of Achievement outlines a simple framework that will lead readers down a road of excellence. Peppered with quotes from great thinkers and successful people, such as Plato, Aristotle, Einstein, and Churchill, The Art of Achievement helps readers map out new paths to better health, greater efficiency, and deeper satisfaction. Tom Morris's previous business titles, If Aristotle Ran General Motors and True Success, have each sold 18,000 hardcovers and more than 50,000 paperbacks. ... Read more

Reviews (5)

Good thinking
Great book of thought-provoking ideas. If you need to reflect on where you are in life, and where you want to go next, this book provides some insightful questions - not answers.

Agesless Wisdoms Integrated into a Practical Success Guide
This book does the reader a great service. With Tom's academic background he has searched the wisdoms of the ages to bring you a practical framework which will guide you in creating success in your life and business. His entertaining presentation style comes across in his writing, making this book very intriguing. It is a book that should be read and re-read as one implements the 7 C's of success. I will recommend this book to students and executives to give them an edge in making their careers and lives more successful. An inspiring and uplifting book. It will motivate you to achieve your dreams. It is "must have" for everyone's library.

A True Success Book At Last!
I am sorely disappointed that many of the major bookstores are not carrying The Art of Achievement.

It should be proudly displayed on the New Book stand in all its glory!

I've read other "success" oriented books and I can honestly say that Tom Morris latest book carries a depth far surpassing the majority. Although the subtitle "Mastering the 7 Cs of Success in Business and Life" may sound typical and perhaps a bit trite the vast amount of wisdom, insight, spirit and inspiration within these pages brings one to a point of realization, comfort and hope other pop books on success simply cannot touch!

If you have not been able to win friends and influence people. If your cheese has been moved and eaten up. If your prayer of Jabez is left unanswered it's time you to learn how to master the 7 c's of success!

-Kerry

The Art of Achievement Fulfills its Implied Promise
To gain maximum value from this book the reader must read it slowly and think seriously about its contents. Although I, in my own writings, have addressed many of the topics Tom Morris discusses, I was stimulated to view the ideas from a philosophical perspective and in so doing it deepened my understanding of the 7 Cs Morris talks about. Although Tom Morris's perspective is philosophical, the value of his ideas are quite practical. In short, I recommend this book highly.

Wise, Very Wise --- Best Tom Morris Book So Far
Tom Morris's "The Art of Achievement: Mastering the 7 Cs of Success in Business and Life" is a superb book. The book is very concise, about 195 pages including the Preface and Introduction, but it is absolutely brimming with insights into what it takes to achieve big goals and, more generally, fulfillment in life as a whole.

The book is structured around 7 conditions that Morris sees as helpful to the achievement of any goal one might set for himself. These 7 conditions are a Clear Conception, Confidence, Concentrated Effort, Consistency, Commitment, Character and the Capacity to Enjoy the process. Each part of the book fleshes out exactly what each of these conditions entails. Here are some of my favorite quotes. From the section on a Clear Conception, "Our choices are always broader than our past. The best adventures in life need to be chosen, not from a predetermined menu based on what we've done already, but rather out of our deepest sense of who we are and how we can contribute to the world" (pg 31). On Confidence, a quote from La Rochefoucauld, "There is a form of eminence that does not depend on fate; it is an air that sets us apart and seems to portend great things; it is the value that we unconsciously attach to ourselves; it is the quality that wins us the deference of others; more than birth, position, or ability, it gives us ascendance" (pg 41). On Character, "Aristotle stressed that human beings are always in a state of becoming. What we are becoming is determined largely by what we are doing day after day" (pg 152). And a few pages later, from Iris Murdoch, "But if we consider what the work of attention is like, how continously it goes on, and how imperceptibly it builds up structures of value round about us, we shall not be surprised that at crucial moments of choice most of the business of choosing is already past...... The moral life, on this view, is something that goes on continually...." (pg 154). On the Capacity to Enjoy the process, "Love is always connected to learning. All of us can look back on the times in our lives where we have had the most intense enjoyment and see that they were times of great learning - learning a new sport, a new job, learning about a new person, or learning new things about a person already clsoe to us. Love and learning go together" (pg 166).

This is a truly profound meditation on how the world works and what it takes to achieve true sucess in any endeavor. It's the kind of book I will come back to when I have questions about what I need to do to achieve a goal I have set for myself. ... Read this book!... ... Read more

Reviews (7)

Loaded with Valuable Advice, Highly Readable
For anyone working in a business environment where making the right impression is important, this book is a worthwhile read. Sales professionals, managers and executives, and practically anyone in contact with others in a "white collar" environment will benefit from this handbook. I would particularly recommend this publication for graduates-both college and high school-entering the job market. Following the advice in these pages will undoubtedly energize your career advancement more quickly.

In twelve chapters, Ramsey, a 30-year business etiquette specialist with 30 years of speaking and seminar experience, presents a wide range of essential topics. In spite of the fact that the author has been in business for three decades, the material presented is current and relevant to today's business environment.

Ramsey begins with a chapter on first impressions, then moves into how to introduce yourself and others, engage in appropriate conversation, and dress properly in both professional and business casual modes. The chapter on phone courtesy is comprehensive; I wish it could be read by everyone I call or who calls me! The electronic etiquette section is fundamental now, but some readers will pick up a couple of tips here. Other chapters deal with business correspondence, office etiquette, gift-giving, dining, and doing business internationally.

In each chapter, the topics are presented in bite-sized chunks that make for easy reading and digestion of the volume of information provided. A blank page section at the conclusion of each chapter gives the reader a convenient place to make notes about other learnings or things to remember. While an index might have helped this book be even more useful, the table of contents is arranged in a way that makes specific information easy to find. This is a book you'll keep for future reference.

Roger Herman, author of "How To Choose Your Next Employer" and other books.

Concise and To the Point
I teach classes on 'Business Etiquette' to the management trainees of large international corporations and I have referred to Ms. Ramsey's book quite often when putting together my workbooks for my training sessions. So many etiquette books are large and cumbersome but this book is something I can carry on a plane with me and review before my next class.

I became aware of Ms. Ramsey and her work after she purchased my video, 'American Dining and Entertaining Etiquette; Manners for the Table.' She was also teaching classes on business etiquette and wished to show my video to her students as part of their lesson on 'dining etiquette.' I was honored that she wanted to do this! She then told me about her book which I immediately purchased.

Ms. Ramsey's book is concise, informative and very well organized. Congratulations on a work well done.

A 21st Century Approach To Manners
My hats go off to Ms. Ramsey for an excellent book on business manners. It's written in a very down-to-earth way making it easy to pick up tips at a glance. I especially enjoyed reading Manners That Sell knowing that this author "walks the walk" about what she writes.

The perfect business etiquette book
This book has it all - Lydia Ramsey describes in clear detail everything important in business etiquette, including how to dress, correspond, converse, dine, conduct meetings, introduce, exchange business cards, leave messages, give gifts, lead, participate in meetings, and enter into the many other interactions that contribute to the image of a business. The reader gains an understanding of good manners in business that bring about confidence, good relationships, and success in business interactions. I especially enjoyed the tips that put others at ease and set the stage for important discussions in business meetings as well as the chapter on doing business internationally. This book will be extremely useful as an etiquette reference book for business leaders as well as for young executives just joining a business. Reading the book gives confidence and lets one move ahead in business interactions, knowing that the best impression has been made and that the most effective atmosphere has been created for the important business discussions to follow.

Fabulous, just fabulous
In my business, I see scores of books with potential value to the business world. I can say without reservation that Lydia Ramsey's newest publication, MANNERS THAT SELL, outshines anything I have seen in a very long time. Easy to read, interesting, and most importantly, filled with critical information you don't get anyplace else, this book is an absolute must for anyone remotely thinking about success in today's business world. In other words, if you want to get in, or stay in a customer's door, don't leave home without MANNERS THAT SELL! ... Read more

Book Description

This second book in the Attention to Detail series is the sister publication to Attention to Detail: A Gentlemans Guide to Professional Appearance and Conduct.Like the first, it covers the basics of grooming, proper business attire, interviewing and business etiquette... from a womans perspective. ... Read more

Reviews (17)

Great gift for women!
I got the men's version of this for my son and decided that my daughter could also use some good professional advice. This book is great and is just as helpful as the one for guys. My wife even approves of the fashion advice in here!

If You're a Woman in Business You Need this Book
It's about time! We women think we have it all wrapped up when it comes to fashion, but what's up with all the "fashion don'ts" you see in every office? I loved this book, it gave me so many great tips and advice. Let's face it, women in business are still a relatively new phenomenon. This guide helps you learn how the rules of the game are played. It's not just the right brief case, it's also the right way to act in a meeting, how to shake hands with a new colleague (so many women do that awful "dead fish" thing). I'm glad I'm "in the know" now and I've recommended Greenleaf's guide to other women friends-- they'll have to buy their own copy though, I won't lend this one out.

Simple, Easy to Read
This guide is a very simple and easy to read guide for women who need some extra advice creating the right look and improving their appearance.

not worth it at all
Save your money - there's really nothing new here.

Thanks!
My mentor at work gave me a copy of this book my first day on the job. Thank you for this guide, I fell much better about myself and what to say and do when I'm in the office. ... Read more

Reviews (4)

That explains why..............
We lived with an Exchange Student from Chile this year. So many pages of this book had me thinking "So, that's why....." It answered many questions I didn't even know to ask.

A must for foreigners in Chile
As an anthropologist and long-time resident of Chile, I strongly recommend this book to anyone who plans to spend time here. In fact, I've made it required reading in a 'culture course' I teach for North American university students here in Chile. This book is not another travel guide, but rather an insightful and very accessible look into the intracacies of Chilean culture. A quick look through the table of contents shows its range of topics, and the Cultural Quiz at the end is a must!

An accurate and entertaining view of the Chilean "lifestyle"
I was very lucky to have the opportunity to read this book. Being a Chilean myself, it was very interesting to learn about the way foreigners see us, particularly after living in the US for a couple of years. It is impressive how accurate the facts are, and the way they are presented is quite entertaining. I was very surprised to know that the authors were not native Chilean. My American fiancé bought this book in an attempt to understand me better, gain knowledge about my country, and to lean about traditions and customs of my people and society. He could not have gotten something better for this purpose. I think he now understands more about many of the things I do or the way I am. He has never been in Chile (yet), but I think that after reading the book things will make more sense, and it is an excellent guide to the daily life in that part of the world. I would recommend to start reading another section different from chapter one, which is the most difficult to read, particularly for somebody who is not familiar with Chile, and is planning to go there.

Excellent Resource
What a find! Being the child of a Chilean-American couple, I've spent a lot of time learning about the 'everyday life' and culture of Chile- although I readily confess to not being an expert. Reading this book was like a light bulb going on over my head! All of the sudden I understood a lot of things I'd noted on my visits with my father's family, but never really understood (like why they call turtlenecks Beatles!) I highly recommend this book to anyone who will be spending a lot of time in Chile. I've given it to my new husband to read, so he'll have a better understanding of the country when we go visit. Its a truly great resource! ... Read more

Book Description

Afternoon tea is one of the fastest-growing trends in America. Hotels, country inns, and tearooms are reviving this most relaxing repast. The customs and courtesies associated with serving tea are new to many Americans eager to use tea as an alternative to the business lunch or dinner, or as a social event. This book, written by one of America's foremost authorities on etiquette and protocol, is a fanciful, but correct, guide to the pleasures of tea -- at home and for business purposes. Filled with tea facts, history and etiquette, the book provides the simple rules that will help all readers glide through the most formal or casual tea, with aplomb. Tea rooms and shops, hotels and inns, tea importers, and Ms. Johnson's own licensed protocol consultants will be promoting this book outside bookstores. ... Read more

Reviews (5)

Finally a book with everything...
I am starting a small catering business doing tea parties! This book is perfect! It has everything you always wanted to know about preparing, enjoying and serving tea. From the different types of tea from Cream Tea to High Tea and what to do with the tea bag after you've taken it out of your tea cup. I highly recommend this book to anyone wanting to serve and to enjoy a proper afternoon of tea. Thank you for being so thorough.

Good Reference on tea entertainment
I find this book very useful and informative. The author presents the material in a concise and down to earth manner. The etiquette portion of this book contains do's and do not's that leaves no questions. The tone of the book is conversational just like the topic it explains. If you are thinking about having a tea party for the first time or attending to one, this book is a must read!

This book was a pure delight
I enjoyed this book so well, I'm sending a copy to my sister. The Simple pleasures in life can be the greatest. Graciousness in easy to read and apply form.

An excellent guide for etiquette in the 90's.
This book is an excellent follow-up to Mrs. Johnson's miniature book "The Little Book of Etiquette". It primarily focuses on etiquette in the tea room, but it also discusses everyday etiquette as well as business etiquette. This is an easy to understand, user-friendly book. A must for anyone who loves to take tea.

You Don't Need to be Miss Manners to Like This Book!
What a useful book! This book did not talk down to me, nor did I feel like I had to be a Miss Manners to enjoy this book. It helped me plan a wedding shower for my sister; every quest complimented me after and wanted a copy of the book. ... Read more

Reviews (4)

5 Steps to Great First Impressions
This book starts with a self-examination. I like the opening quiz, because it turns this book from a simply good book into a valuable reference tool.

By determining up front what your particular personal weaknesses or areas of concentration should be regarding professional presence, you can skip through chapters and find exactly what you need. It's enabling you to 'write your own prescription' with regard to professional presence.

I especially liked the chapter on virtual presence, since our world is becoming increasingly e-based. As an Image Consultant, I often consult on verbal and non-verbal communication issues with individual clients and companies, and it's surprising how much of the 'high tech' in our world decreases the 'high touch'. It's also surprising how many people inadvertently violate what should be common sense rules with regard to phone presence, email and more.

The chapter on business etiquette gives great basic knowledge, not the 'flavor of the day' in important situations like business travel and office romances.

All in all, this book has a good blend of basic knowledge, updated rules for use in our e-world, and savvy advice from two people who definately know what they are talking about.

If you are working in a business of your own or in corporate America, this is a great reference book to add to your library. It will definately help you identify areas of concern and make interaction with a coach or consultant more productive, as you can show them the results of the initial quiz and use that as a starting point for discussion.

I'll continue to use this book in my coaching practice and with both individual and corporate clients. Great tool!

Nothing New Here
While the topic is enticing, "5 Steps to Professional Presence: How to Project Confidence, Competence, and Credibility at Work", by Susan Bixler and Lisa Scherrer Duga, fails to deliver. The (extremely obvious) tips that are given are fine if one endeavors to be an 'empty suit', as none go to the root of honest and actual confidence, competence, and credibility at work -- all of which require actual knowledge and capability. Skip this one and try one of the 1000s of books out there that can help you achieve your personal and professional goals, such as Stephen Covey's "The 7 Habits of Highly Effective People" or Dale Carnegie's "How to Win Friends and Influence People".

Not bad.
While the book is called "Professional Presence," it should more properly be titles "Positive Professional Presence" because it provides advice on how not to be a jerk in your on the job interpersonal relationships (live and mechanical interaction with employees, bosses, clients). I bet everyone works with a couple people who are desperately in need a book like this. Others can probably still pick up a few tips.

I don't think there's anything ground-breaking in here, or that can't be found in other books. But still, it's well organized, clearly written, up to date, and there's a good balance of straight-forward advice and illustrative anecdotes (which are reasonably entertaining). This is probably a good choice if you haven't already bought other similar titles, but may be superfluous if you have.

Recommended if you DON'T own "Professional Presence" already
I'm certainly NOT knocking this book, you'll find highly valuable info in here. BUT, it should have just been a revised version of "Professional Presense" (Which is out of print for some odd reason) since it's almost the exact same book! Even the first chapters have the exact same stories, with just some words changed here and there. So, if you already own "Professional Presence" there's really very little updated info to justify buying this book as well. It's just a restructured version, that's really all it is. For those being exposed to Susan Bixler's spot-on knowledge of presenting a professional presence, I have found NO OTHER expert who simplifies it as well as she does! This book WILL live up to it's title, provided you actually apply and immerse yourself into the materiel. I took one star away, only becuase it's a new title on virtually the same book. ... Read more

Book Description

In the course of sixteen years of cultural consulting, author GwynethOlofsson has received hundreds of letters, faxes and e-mails asking for advice ondeciphering the confusing—and sometimes strange—customs of colleagues andcustomers from other cultures.When in Rome or Rio or Riyadh... is a comprehensiveselection of these queries and her insightful replies.She has chosen the topics bestrelated to the 33 countries with the largest gross domestic product—those in whichbusiness is likely to be done. Topics include getting acquainted, making a goodimpression, eating and drinking, communication, time, roles and relationships, and ethics. ... Read more

Book Description

Our popular 4-booklet, spiral bound, series "21st Century Pocket Guides to Proper Business Protocol" ... now combined into one handy perfect-bound book!

The same four sections: "Creating First Impressions That Can Lead to Lasting Impressions," "Make the Work Environment Work for You," "Rules for the Wired," and "Have Office Will Travel: Doing Business in Social Settings and on the Road" are now in one easy-to-carry-on-the-road book

Updated content, new technology sections! ... Read more

Reviews (2)

Your guide.....if you have not attended a private school
Excellent brief guide for business begginers or for those who have not attended a private school and want to improve their general manners in life. Brilliant spots on general concerns. If you do not feel sure about yourself, this is also a brilliant little guide for the millenium to succeed in public. Worth of a try. Pequeña guía básica de toma de contacto con protocolo general de negocio. Buen comienzo.

excellent quick-and-dirty handbook
This tiny little book provides an excellent short but surprisingly thorough overview of what one needs to know about business etiquette. Kennedy does a good job of bringing traditional etiquette into today's world without resorting to sarcasm and without losing the small niceties that are the mark of good manners. I now use this book as a text in introductory public communication courses to guide freshman in understanding appropriate professional behavior. It's the best brief etiquette book out there. ... Read more