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$14.93 $12.25 list($21.95)
161. Nice Girls Don't Get Rich : 75
$60.76 $57.14 list($79.95)
162. Professional Real Estate Development
$13.97 $12.42 list($19.95)
163. Profit by Investing in Real Estate
$146.00 $34.80 list($151.00)
164. Cost Accounting: A Managerial
$8.21 $2.99 list($10.95)
165. 1001 Ways to Reward Employees
$123.00 $41.89
166. Multinational Business Finance,
$133.95 $49.99 list($138.95)
167. Investment Analysis and Portfolio
$23.10 $21.95 list($35.00)
168. The Balanced Scorecard: Translating
$78.75 $68.63 list($125.00)
169. New Trading Systems and Methods
$139.95 $44.00
170. Consumer Behavior
$120.00 $46.99
171. Modern Management (9th Edition)
$112.00 $42.99
172. Leadership in Organizations (5th
$125.40 $44.60
173. Economic Development (8th Edition)
$9.00 $5.84 list($12.00)
174. What Is Six Sigma?
$13.60 $8.99 list($20.00)
175. Leadership and the One Minute
$18.48 $11.95 list($28.00)
176. Lean Thinking : Banish Waste and
$23.10 $22.75 list($35.00)
177. The Fifth Discipline Fieldbook
$19.77 $19.76 list($29.95)
178. My Life as a Quant : Reflections
$15.60 $14.94 list($26.00)
179. The 8th Habit : From Effectiveness
$130.67 $70.00
180. Electronic Commerce 2004: A Managerial

161. Nice Girls Don't Get Rich : 75 Avoidable Mistakes Women Make with Money
by Lois P. Frankel
list price: $21.95
our price: $14.93
(price subject to change: see help)
Asin: 044657709X
Catlog: Book (2005-05-10)
Publisher: Warner Business Books
Sales Rank: 1750
Average Customer Review: 5.0 out of 5 stars
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Book Description

After her terrific success revealing the mistakes women make that sabotage their careers, Dr. Lois P. Frankel is back to reveal the 75 mistakes women make that prevent them from achieving financial success. From executive to entry level, single to married, every woman needs to know the subconscious behavior that prevents her from developing a healthy and successful relationship with money--from depending on men for financial advice or support to a reluctance for negotiating. Frankel offers help in recognizing these self- defeating behaviors--as well as financial and investment advice and tips to help women claim wealth and riches. ... Read more

Reviews (9)

5-0 out of 5 stars A Must Read!
This book is excellent and offers many tips on how to save and stop spending your money.In one day I have implemented 5 of her suggestions and all ready I feel better about my self and saving money.A book that all women need to read, and also the high school and college girls.
Definately a must read!!!

5-0 out of 5 stars Nice Girls Don't Get Rich: 75 Avoidable Mistakes Women Make
Regardless of your age or economic situation this book has something of value for everyone.Dr. Frankel is practical, to the point, and her suggestions for financial freedom are easy to implement. This is the perfect gift to send your newly graduating daughters out into the world as well as your women friends that may need some help.

5-0 out of 5 stars Buying this book is a great investment for your future!
This is a must read for any "girl" - teenager to senior citizen.Dr. Frankel offers straight forward strategies and advice on how to play the game of getting rich. The book is like a great buffet where you can pick and chose any chapter and feel well nourished.She gives you coaching tips that assure your financial and personal growth. The book is rich in priceless words of wisdom!

4-0 out of 5 stars Everyone can get richer!
The title really could be amended to, "Seventy-five mistakes that can benefit just about anyone."

Nearly everyone has made at least one of these mistakes (okay, maybe Donald Trump never did).But I think Frankel offers more than a collection of mistakes and "if onlys." She's got some good ideas you won't find everywhere.

My favorites:

Brainstorm with big picture thinkers -- and then get advice from the nitpickers.

Get out of your safety zone (no guts, no glory).

Listen to your intuition.

Just these three could save you the price of the book -- and there are many, many more.

5-0 out of 5 stars Another winner!
Once again, Dr. Frankel points out the mistakes made by "too-nice" women that limits their wealth and self-esteem, and offers common-sense solutions to help them break out of the old routines and assert and protect themselves. The advice is specific, with examples, and addresses every case scenario. Good, solid advice your mother never told you (or even knew!). ... Read more


162. Professional Real Estate Development
by Richard B. Peiser
list price: $79.95
our price: $60.76
(price subject to change: see help)
Asin: 0874208947
Catlog: Book (2003-01)
Publisher: Urban Land Institute
Sales Rank: 17961
Average Customer Review: 3.67 out of 5 stars
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Book Description

Thoroughly updated, the second edition of Professional Real Estate Development explains the nuts and bolts of the real estate development industry. You will learn how to develop and manage five types of real estate products: land, residential, office, industrial, and retail uses. Focusing on small-scale projects, the authors show you practical methods for developing each major type of real estate, including feasibility analysis, design and construction, financing, marketing, and management. Photos, site plans, diagrams, and case studies provide examples of actual projects and how the process works. Information is specific and detailed, with costs, rents, and financing information included by product type ... Read more

Reviews (3)

2-0 out of 5 stars ULI Guide
For its high price, you may want to seriously think about your needs. If your intention is to buy a book for a broad overview of the development process with a somewhat academic approach, then this may be right for you. If you are builder or someone with prior real estate brokerage/service experience, you may find this too ivory tower and not practical. This book was a bit theoretical for my taste.

Although this book has been reprinted recently, all the data dates back to the late-1990's. Social and economic data are perhaps presented for illustrative purposes only, however, it is a bit disheartening.

There are some interesting project data, financial models and checklists, but frankly, the reader could figure those out on his/her own with some common sense and marginal experience in the industry.

Bottom line -- my suggestion is to review the book at the public library before you buy.

4-0 out of 5 stars principles & history
Interestingly, I ended up reading this book like a fiction -- from cover-to-cover. And, it was a fun read. I particularly enjoyed some of the insightful stories of real estate development history, which is clearly a part of our American heritage.

However, I thought the real-life applications of the book's suggestions were victimized by this type of presentation. Certain "case studies" were presented along side a theoretical "how-to" processes to develop properties; these seemed entertaining and thoughtfully presented, rather than real life cookie cutter. And, in many cases, I knew a famous property and became more informed of its origins and characteristics. But it did not unfortunately go the next step to discuss mistakes made, lessons learned, or successful components to highlighted -- which good case studies should endeavor. Moreover, it did not spend much time on architectural issues or financing arrangements that may have solved problems specific to the properties.

I would suggest to any potential Amazon customer to purchase this book only in conjunction with another more hardcore building book and/or architecture book.

5-0 out of 5 stars An Excellent Overview Of The Development Process
I am a 66 year old developer with several successful projects under my belt. This is a fine book for beginning, intermediate, and yes, advanced developers. The best I've ever read, and I've got bookshelves full of them. Also, for a modest fee, you can download from the publisher the software used for the financial illustrations in the book. I had to learn this material the hard way, because when I started out, there weren't any good books on development. If you want to be a developer, start here. If you're an experienced developer, you'll learn a lot from this book. I congratulate the authors for putting in such an immense amount of work. ... Read more


163. Profit by Investing in Real Estate Tax Liens : Earn Safe, Secured, and Fixed Returns Every Time
by Larry B. Loftis
list price: $19.95
our price: $13.97
(price subject to change: see help)
Asin: 0793195179
Catlog: Book (2004-11-01)
Publisher: Dearborn Trade, a Kaplan Professional Company
Sales Rank: 5590
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Book Description

An investment alternative that gives fixed returns of 10 to 25 percent.


Profit by Investing in Real Estate Tax Liens introduces an investment alternative that is safe, secured by real estate, administered by the government, involves no brokers, is enforced by state law, and gives fixed returns.

Selling tax liens or tax deeds (depending on the state) are the two ways that counties across the country bring delinquent property taxes up-to-date.This investment is one of the least publicized and safest ways of investing in real estate, designed to give the investor either a fixedreturn, as in the case of investing in tax liens, or a property for 10 to 50 cents on the dollar, as in the case of a tax deed sale.In most situations, the property is ultimately transferred free of any liens, such as mortgages.

Profit by Investing in Real Estate Tax Liens also debunks the common myth that tax delinquent properties are run-down and shows that liens exist on every type of property.Author Larry Loftis, an attorney and active investor, has purchased liens on properties owned by Julius "Dr. J" Erving, Hector "Macho" Camacho (world champion boxer), Chase Manhattan Bank, LaSalle National Bank, and even a building whose major tenant was the local sheriff's department!

In this authoritative guide, Loftis helps investors avoid the pitfalls while answering all the key questions they need to consider:
* What's the difference between investing in tax liens and tax deeds?
* How does an investor go about bidding at tax sales?And what is the process?
* What are the different requirements in each state?
* Where are the greatest risks in this kind of real estate investing?

For investors eager to get started, Loftis's action plan provides details on the next steps to take, while real-life examples in every chapter bring the concepts down to earth. ... Read more


164. Cost Accounting: A Managerial Emphasis (10th Edition)
by Charles T. Horngren, George Foster, Srikant M. Datar
list price: $151.00
our price: $146.00
(price subject to change: see help)
Asin: 0137605544
Catlog: Book (1999-07-02)
Publisher: Prentice Hall
Sales Rank: 104528
Average Customer Review: 4.33 out of 5 stars
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Book Description

This acclaimed, market-leading book embraces the basic theme of "different costs for different purposes." Cost Accounting reaches beyond cost accounting procedures to consider concepts, analyses, and management.Coverage includes discussions on cost-volume-profit analysis; job costing methods; activity-based costing; variance analysis; process costing; the Internet and World Wide Web; organization structure; supply chain; the value-chain concept; and more. For those interested in cost accounting, economics, and corporate finance. ... Read more

Reviews (21)

5-0 out of 5 stars A standard text for cost accounting
If you are looking for a single volume "bible" on cost accounting, this is likely the best book in print today to fit that bill. It is comprehensive in scope yet has many strengths to ease comprehension and aid readability.

The topics are grouped in six main sections each with several chapters on that topic. Since it is unlikely that you will read this reference / text book left to right as you would a novel this organization helps in finding what you are looking for and focusing on the area(s) of interest.

There are many helpful illustrations and a good use of color as well as chapter summaries and all the exercises you could ever hope for.

A very excellent feature is the use of application problems that take you step-by-step through building an Excel spreadsheet. This is tremendously useful.

The web support is also a good help as well as the streaming video vignettes.

I honestly find this topic very interesting and the 11th edition of this book to be a very valuable resource.

3-0 out of 5 stars Good definitions, bad examples.
I find this book very difficult to understand. Too often, there are formulas written right into sentences, and not in any special order. I would much prefer that the definition for a particular term is given in a sentence, then have the formula off to the right, or in the middle of the page, separated from the definition. This book gives very good definitions of terms, but very poor examples of the exercises that are given in the back of the chapters for review. In the chapter, there is maybe one type of problem, yet in the back of the chapter, 10 different problems too different from the given example.

5-0 out of 5 stars Cost Accounting-A Managerial Emphasis by Horngren et al.
In graduate school, I utilized this text. In addition, the work
was helpful in preparing for and passing the Uniform CPA Exam.
There is good coverage of cost-volume analysis, equivalent
units, margin analysis and other important topics for qualifying
examinations i.e. CPA Exam. The tables and graphical
presentations are helpful as are the problem sets. This work is
for the serious student in accounting.The course requires some
serious study, particularly in the area of process costing.

5-0 out of 5 stars the best costing book
I've studied cost accounting for 2 years in Hong Kong. The first year I used a really bad text book named 'Costing', I hated studying Costing. However after using the 'Cost Accounting: A Managerial Emphasis (10 Edition)', I become interested in Costing and Management Accounting. And deceide to have CMA exam in future. THIS BOOK IS REALLY GOOD ONE.

5-0 out of 5 stars Highly recommended.
Book was received as described and was shipped on time. AAA+ ... Read more


165. 1001 Ways to Reward Employees
by Bob Nelson
list price: $10.95
our price: $8.21
(price subject to change: see help)
Asin: 156305339X
Catlog: Book (1994-01-15)
Publisher: Workman Publishing
Sales Rank: 4479
Average Customer Review: 4.08 out of 5 stars
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Book Description

Finally, managers are catching on to something employees already know: What really motivates a person to perform are those thoughtful, unexpected gestures that signify real appreciation. This chock-full guide to rewards of every conceivable type for every conceivable situation, written by management specialist Bob Nelson, offers over a thousand innovative ideas beyond the expected raise and/or promotion. Illustrations throughout. ... Read more

Reviews (24)

4-0 out of 5 stars Useful guide for rewards of every type
Heard the taped version of 1001 WAYS TO REWARD EMPLOYEES,
written and read by Bob Nelson . . . the author says that what most
motivates people who work is recognition--and not just money! . . . he
then presents a most useful guide to rewards of every conceivable type
for virtually any situation . . . the ideas include the spontaneous gesture
of praise to formal company-wide programs and just about everything
in-between.

These ideas, in particular, made a great deal of sense to me:

Works who must stay late at TIME INC. get cab fare home.

Marion Laboratories annually takes all employees and guests to see
a Kansas City Royals game.

Chevron keeps a Treasure Chest brimming with gifts so supervisors
can reward employees on the spot.

Every Christmas, the Walt Disney Company opens Disneyland for
employees and families only--with executives running the park.

My only disappointment in the book was in the author's narration . . . he
lacked any real enthusiasm for the task, and this is one time that it
would have been much better had anybody else been the reader.

5-0 out of 5 stars The Best Book for rewrading Employees
Employees are the assets of a company. If you want to earn more profit and success, employees are the tools for helping you. Thus, treating them in the best way is a must for you to success. Thus, this book can give you many ideas.

In the book, it provides many monetary and non-monetary rewards methods, such as recognition and profit incentivs. Besides, it provides many real examples for each method in order to make the theory more easy to understand!

Besides, the book is very interest because it let me to know that even give a flower or a greeting card to your staff can also improve thier relationship and enhance their morale.

After i read this book, i use it in my business. It makes me suprise that it really improve human relationship and my staff are very happy when i encourage them by few words or some low-price souvenirs.

All in all, i think every employer should read this book because it can gives you many ideas to reward your staff.

1-0 out of 5 stars This is a book for morons
very sad book attempting to manipulate employees with the most pathetic ploys.

5-0 out of 5 stars Best of the bunch -- easy to read, a must-have
I've had this book for almost 10 years, and as an HR professional, it's a requirement in my library. I also have 1001 Ways to Energize... Must-haves. They both get borrowed frequently so I have to really wallpaper my name all over the books in order to get them back. Which sometimes I don't but they are cheap enough to buy again. So easy to read, they help get the creative juices flowing... for all HR consultants and itnernal advisors as well as managers!

3-0 out of 5 stars Good book, but information is dated
This book is badly in need of revision. Many of the ideas mentioned in the book either are no longer in use due to their dollar cost, or belong to companies which blew up (or were bought out) in the dot-com bust and early 21st-century economic collapse. As an example, Tandem Computers - and all of the six things attributed to it - no longer exist. Not only has HP (which bought out Compaq, which had acquired Tandem) stamped out those behaviours (every last one of them!), but it has eliminated or drastically scaled back all of the rewards attributed to it in this book.

Fun is out if it costs any money, and that's probably pretty common everywhere. ... Read more


166. Multinational Business Finance, 10th Edition
by David K. Eiteman, Arthur I. Stonehill, Michael H. Moffett
list price: $123.00
our price: $123.00
(price subject to change: see help)
Asin: 0201785676
Catlog: Book (2003-07-21)
Publisher: Addison Wesley
Sales Rank: 62403
Average Customer Review: 3.67 out of 5 stars
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Book Description

The Ninth Edition of this market leader communicates the complexities of international finance clearly and authoritatively.The book features a streamlined presentation, expanded attention to emerging markets, several new chapters, and four new decision cases with an emerging-markets focus.An accompanying new Casebook by Michael Moffett includes in-depth decision cases keyed to the coverage in the Eiteman text. The authors have a knack for communicating the complexities of international finance to today's students in a manner that is clear and understandable.For anyone interested in business. ... Read more

Reviews (3)

2-0 out of 5 stars Good, yet not good enough.
This book gives plenty of background into international finance. Unfortunately, it has some big flaws, in my opinion. First, there are not enough calculation examples. Second, there are too few questions at the end of each chapter. In addition, you must go to the author's website for the solution. Once you get there, you will be surprised to find out that the author has only solved maybe two out of eight problems. That's annoying. I do not recommend this book. Take a class from another professor who uses a different text book.

4-0 out of 5 stars The International Financial Environment
Discuss the changing world attitude toward multinational corporations and identify the evidence cited which sheds new light on the old attitude that multinational companies crowd-out local firms.

5-0 out of 5 stars tests
tests, guidelines, most important points ... Read more


167. Investment Analysis and Portfolio Management
by Frank K. Reilly, Keith C. Brown
list price: $138.95
our price: $133.95
(price subject to change: see help)
Asin: 0324171730
Catlog: Book (2002-10-18)
Publisher: South-Western College Pub
Sales Rank: 22732
Average Customer Review: 3.89 out of 5 stars
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Book Description

The purpose of this book is to help you learn how to manage your money to derive the maximum benefit from what you earn.Mixing investment instruments and capital markets with the theoretical detail on evaluating investments and opportunities to satisfy risk-return objectives along with how investment practice and theory is influenced by globalization leaves readers with the mindset on investments to serve them well. The material is intended to be rigorous and empirical yet not overly quantitative.We continue with unparalleled international coverage, newly rewritten and reorganized derivatives material to be more intuitive and clearer, three additional chapters on derivatives pricing for those who want more detail, rewritten material on multifactor models of risk and return, and new CFA problems for more practice on computations concerning investment decisions. To manage money and investments, one needs to learn about investment alternatives and develop a way of analyzing and thinking about investments that will be of benefit and allow a foundation as new tools and investment opportunities become available.Reilly/Brown provide the best foundation, used extensively by professionals, organizations, and schools across the country.A great source for those with both a theoretical and practical need for investment expertise. ... Read more

Reviews (18)

4-0 out of 5 stars Very thorough! The only real book on PORTFOLIO MANAGEMENT
I would have given Reilly's book a five (5) star if its explanation had been slightly simpler and there were key check figures / solutions for chapter exercises & problems at the back. The coverage on most topics in both "Investment" and "Portfolio" parts has been written in much depth supported by research from various well-known journals. I have 3 editions of this same book (1989, 1997 and 2001 - the one just before this edition) and each time Reilly has improved & updated it a great deal. This is the ONLY textbook which really examines the subject of PORTFOLIO MANAGEMENT in detail (especially on bond & derivatives) unlike other texts which merely "introduce" the subject after covering the Investment Analysis part in some depth. Eventhough it is meant for those who have some knowledge of finance or basic investment, its comprehensiveness makes it a great reader for those who want to know more about the subject e.g advanced undergraduate in business. Excellent text for those pursuing MBA in Finance or CFA professional qualification but will require some asssitance in getting the problem figures checked. Overall, a fantastic piece of work; unfortunately not meant for self-study...

4-0 out of 5 stars Excellent compendium of theory and practice
Whether encountered through an MBA equity analysis course or the CFA program, Investment Analysis will be an indispensable reference book for investment analysts, fund managers, and finance professionals for years to come. Although it is not an introductory finance text, it covers most of the basics. The book also delves on esoterica about derivatives, value investing, hydrid securities, and hedging. All in all, Investment Analysis is a good textbook that will be appreciated by academics, professionals and students alike.

5-0 out of 5 stars Prof. Reilly is awesome!
Buy this book! GO IRISH and GO AIM XVIII!!! (aim.nd.edu)

4-0 out of 5 stars Perfect intro
It is perfect for an introduction, and shows you the way where to learn more

4-0 out of 5 stars Traditional, but not mainstream finance
As an introduction to traditional finance, this is a very good book. Most recent financial innovations that got a company like Enron into trouble are not covered, however. In addition, other off-balance sheet products that are financings or are fungible with bonds aren't covered. For instance, total return swaps and the exploding credit derivatives market are ignored, and that is a shortcoming in a book on portfolio theory and the capital markets.

Credit derivatives and total return swaps are used to round out and diversiry both equity and bond portfolios. Tavakoli has written an excellent book on these products: "Credit Derivatives" (Second Edition). ... Read more


168. The Balanced Scorecard: Translating Strategy into Action
by Robert S. Kaplan, David P. Norton
list price: $35.00
our price: $23.10
(price subject to change: see help)
Asin: 0875846513
Catlog: Book (1996-09-01)
Publisher: Harvard Business School Press
Sales Rank: 4039
Average Customer Review: 3.92 out of 5 stars
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Book Description

Here is the book--by the recognized architects of the Balanced Scorecard--that shows how managers can use this revolutionary tool to mobilize their people to fulfill the company's mission.More than just a measurement system, the Balanced Scorecard is a management system that can channel the energies, abilities, and specific knowledge held by people throughout the organization toward achieving long-term strategic goals.

Kaplan and Norton demonstrate how senior executives in industries such as banking, oil, insurance, and retailing are using the Balanced Scorecard both to guide current performance and to target future performance.They show how to use measures in four categories-financial performance, customer knowledge, internal business processes, and learning and growth-to align individual, organizational, and cross-departmental initiatives and to identify entirely new processes for meeting customer and shareholder objectives.

The authors also reveal how to use the Balanced Scorecard as a robust learning system for testing, gaining feedback on, and updating the organization's strategy.Finally, they walk through the steps that managers in any company can use to build their own Balanced Scorecard.

The Balanced Scorecard provides the management system for companies to invest in the long term-in customers, in employees, in new product development, and in systems-rather than managing the bottom line to pump up short-term earnings.It will change the way you measure and manage your business.

... Read more

Reviews (38)

5-0 out of 5 stars Overcome Poor Communications and Bureaucracy for New Actions
The Balanced Scorecard looks at the important issues of alignment, coordination, and effective implementation. Most business thinkers like to start with the big picture, and end there. As a result, most ideas for going in a new direction are quickly diluted by misunderstanding, falling back on old habits, and lethargy. Since Peter Drucker first popularized the idea of business strategy, there have been vastly more strategies conceived than there have been strategies successfully implemented as a result. Much attention has been paid to devising better strategies in the last four decades, and little to implementing strategies. The big pay-off is in the implementation, and The Balanced Scorecard is one of handful of books that provide important and valuable guidance to explain what needs to be done to successfully execute strategy. You must have more measures, and different measures than the accounting system provides. You also need to link measures and compensation to the key tasks that each person must perform. This book is simply the Rosetta Stone of communicating and managing strategy. The Balanced Scorecard is the beginning of the practical period of maturity in the field of business strategy. Read this book today to enjoy much more prosperity! I also recommend that you read The Fifth Discipline, The Fifth Discipline Handbook, and The Dance of Change to understand more about the context in which you are trying to make positive change. These four books are excellent companions for each other.

5-0 out of 5 stars Book that spawned a core business approach
This book is a seminal work that has significantly affected the way businesses frame and execute strategy.

In a nutshell, the authors show you how to view your business strategy, drivers and key indicators in four dimensions - financial, external (customer satisfaction), internal (processes) and learning/growth. They then show you how to link these to your strategies and develop and execute plan for transforming them into action and results.

The good and the bad. First, the good - before Kaplan and Norton published this book there was no standardized method for framing and measuring what's important. This book rectifies that. Also, the ideas first introduced have been embraced and extended to the point that a book search of similar titles returns over 2600 hits, and a google search using 'balanced scorecard' as a keyword returns ten time that many. This is a clear indication of how influential this book is and remains eight years after publication. But those are simple statistics. What's important about this book is many of the other resources that have sprang from it assume that you are familiar with the concepts and approach in this book.

The bad - the writing style, as noted by others is ponderous. That does not diminish the concepts and approach. It is also showing its age, but only because of the body of work that this book has inspired, which has greatly extended and refined the basic ideas. You will still need to read this book to get the most out of the body of work that is based upon it. Also note that even Kaplan and Norton, the authors, have extended this work into strategy maps and a 'strategy-focused organization' paradigm.

Overall this book has - and will continue to - influence thinking. The ideas set forth are still evolving and have been embraced by some of the largest (and smallest) companies on the planet. If you are new to this material I recommend visiting Balanced Scorecard Institute (ASIN B00006CKQ2) for introductory information, and Balanced Scorecard Online (ASIN B00006DBZ5) for more detailed material.

5-0 out of 5 stars Be a Top Performer
If you want to rise to the top in your business and career you need to have a great system for managing results. The management cycle involves defining objectives, assigning responsibilities, developing performance standards, evaluating results, and developing improvements where necessary.

There may be many layers or hierarchies of organizational objectives, such as Corporate, Branch, Department, Team, and Individual. A good management system will capture all of the organizational objectives, and all will be linked to the overall business strategy. One helpful tool for capturing organizational objectives is the Balanced Scorecard. This system
uses measures in four major categories:

1. FINANCIAL PERFORMANCE

2. CUSTOMER SATISFACTION

3. INTERNAL BUSINESS PROCESSES

4. LEARNING AND GROWTH REQUIREMENTS

The actual measures selected are highly dependent upon the type of business and should be carefully developed to ensure proper
results are obtained. The goal is to select measures that best relate to the overall company strategy. As such, each scorecard will be unique. I have used a Balanced Scorecard and highly recommend them to help organize the complex assemblage of organizational objectives into a unitary whole. This fantastic book tells you everything you need to know. Highly recommended!

3-0 out of 5 stars Once a 5 star essential, but now slightly outdated
Kaplan and Norton are the visionaries behind the Balanced Scorecard (BSc), and this is their first book on the subject. BSc as Kaplan and Norton conceived of it was focused on measurement, specifically measuring variables that had some linkage to corporate financial results so that the direction of the organization could be determined prior to the occurrence of a bad quarter or two. THE MEASURES OF ANY MANAGEMENT CONCEPT ARE ITS ADOPTION AND ITS STAYING POWER, AND KAPLAN AND NORTON'S BSc IS AN OVERWHELMING SUCCESS.

BUT companies that enacted BSc's started to tie them to corporate strategies, making them strategic management tools and not just measurement tools. One of the advancements was to tie define measures that measured the success of strategic intent as defined by specific objectives and goals. Another was to create cause and effect maps of the objectives, called "strategy maps."

Measurement is, of course, still an important part of the BSc, but the process of determining what to measure begins higher up the strategic ladder. KAPLAN AND NORTON THEMSELVES CHRONICLE THE GROWTH OF BSc INTO A STRATEGIC MANAGEMENT TOOL IN THEIR SUBSEQUENT WORK.

So, this book is a bit outdated, though it is still a useful introduction. However, I recommend that you try:
* Strategy Maps: Converting Intangible Assets into Tangible Outcomes by Kaplan and Norton

* The Strategy-Focused Organization: How Balanced Scorecard Companies Thrive in the New Business Environment, also by Kaplan and Norton

* Balanced Scorecard Step-by-Step: Maximizing Performance and Maintaining Results by Paul R. Niven

And a good introductory article to the idea of strategy mapping is "Using the Balanced Scorecard as a Strategic Management System", a Harvard Business Review article by Kaplan and Norton that is also available on Amazon.

2-0 out of 5 stars OK
The book is somewhat helpful, but given the current conditions, it is no longer applicable. I would rather go for the new book Six Sigma Business Scorecard, which is a surprisingly good modification and has a new revolutionary theme to it. ... Read more


169. New Trading Systems and Methods (Wiley Trading)
by Perry J.Kaufman
list price: $125.00
our price: $78.75
(price subject to change: see help)
Asin: 047126847X
Catlog: Book (2005-02-25)
Publisher: Wiley
Sales Rank: 16133
Average Customer Review: 4.0 out of 5 stars
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Book Description

Get the bestselling guide to trading systems, now updated for the 21st century.

For more than two decades, futures traders have turned to the classic Trading Systems and Methods for complete information about the latest, most successful indicators, programs, algorithms, and systems. Perry Kaufman, a leading futures expert highly respected for his years of experience in research and trading, has thoroughly updated this bestselling guide, adding more systems, more methods, and extensive risk analysis to keep this the most comprehensive and instructional book on trading systems today. His detailed, hands-on manual offers a complete analysis, using a systematic approach with in-depth explanations of each technique. This edition also includes a CD-ROM that contains the TradeStation EasyLanguage program, Excel spreadsheets, and Fortran programs that appear in the book. ... Read more

Reviews (1)

4-0 out of 5 stars Good Tools
Actually a 4.5 star. Not the same remixed crap that bloats a traders library. Useful strats that actually work not just in theory but where it counts....in your portfolio. ... Read more


170. Consumer Behavior
by Roger D. Blackwell, Paul W. Miniard, James F. Engel
list price: $139.95
our price: $139.95
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Asin: 0030211085
Catlog: Book (2000-07-06)
Publisher: South-Western College Pub
Sales Rank: 151107
Average Customer Review: 5.0 out of 5 stars
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Book Description

This text contains diverse and balanced coverage of consumer behavior research in theory and application from some of the pioneering authors in this field. Ideal for one-term courses in consumer behavior offered by both marketing and psychology departments. This was the first text to integrate behavioral science with the decision orientation of the business school. ... Read more

Reviews (1)

5-0 out of 5 stars The bible of consumer behavior!
This is the foremost consumer behavior text in the world.

I would highly recommend this book for all students and professionals interested in marketing and the study of what makes consumers buy. ... Read more


171. Modern Management (9th Edition)
by Samuel C. Certo
list price: $120.00
our price: $120.00
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Asin: 0130670898
Catlog: Book (2002-02-15)
Publisher: Prentice Hall
Sales Rank: 44409
Average Customer Review: 4.33 out of 5 stars
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Book Description

This book provides a clear, concise, current, and comprehensive approach to the basic skills of business management. It presents traditional concepts, important contemporary issues, and timeless insights into applying management know-how—all toward the goal of achieving organizational success.Management: Adding Digital Focus. Managing: History and Current Thinking. Corporate Social Responsibility and Business Ethics. Management and Diversity. Meeting the Global Challenge. Principles of Planning. Making Decisions. Strategic Planning. Plans and Planning Tools. Fundamentals of Organizing. Responsibility, Authority, and Delegation. Managing Human Resources. Organizational Change and Stress. Fundamentals of Influencing and Communication. Leadership. Motivation. Groups, Teams, and Corporate Culture. Understanding People: Attitudes, Perception, and Learning. Principles of Controlling. Production Management and Control. Information and the Internet. Competitiveness: Quality and Innovation Management's Digital Dimension. For managers at all levels. ... Read more

Reviews (3)

5-0 out of 5 stars The "Foundation" of Knowledge For Successful Management
This book is one of the best foundation establishers I've read. I am the Chief of Strategy for a major headquarters and currently teach for three universities in such subjects as Strategic Management, Business Policy and Strategy, Business Communications, Supply Chain Management, and Production Operations Management. The point of that statement is that this book that I use on the job, as well as, to some degree in each course I teach. It is well written, organized, and provides outstanding tables and figures to clearly articulate the concepts. This is a desk-reference that will get lot's of handling. A must read!

4-0 out of 5 stars good starter book for new mangers and students in business
author has good grasp of management in 21 century. What tools and skills will be needed

4-0 out of 5 stars Great book for any human resources program.
I learned a lot from each chapter.

Great summaries about corporations in the public eye.

Good case history and citing of heuristics

for running any good learning organization.

You learn the basics for Management 2000.

My professor, Jack Trabin used this book

for the University of Phoenix.

I really enjoyed learning about the various theories and paradigms for Modern Managers.

Being a Manager of a Real Estate Company myself,

I found the case histories useful for analysis

and my papers. Being a human resource Trainer,

this book will teach students the basics.

A book for the future CIO's, CEO's and HR Directors within us all. ... Read more


172. Leadership in Organizations (5th Edition)
by Gary A. Yukl
list price: $112.00
our price: $112.00
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Asin: 0130323128
Catlog: Book (2001-06-07)
Publisher: Prentice Hall
Sales Rank: 41772
Average Customer Review: 4.6 out of 5 stars
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Book Description

The most comprehensive survey of major theories and research on leadership and managerial effectiveness in organizations with practical suggestions for improving skills.Balancing theory and research with applications, the book addresses controversies and differing viewpoints about leadership effectiveness with a focus on the question of what makes a person an effective leader. Covering charismatic and transformational leadership as well as influence processes, it asks readers to identify effective and ineffective behavior by managers and to suggest ways to handle the situation. The fourth edition of Leadership in Organizations has been revised to reflect the progress that has been made in understanding leadership since the first edition. It provides more guidelines and recommendations for improving effectiveness without prescribing how a manager must behave. And, it covers "hot" topics, such as charismatic and transformational leadership, influence processes, leading teams, and leading change.An essential reference on management and leadership for every professional manager. ... Read more

Reviews (5)

5-0 out of 5 stars Good Amazoner!
Didn't respond to email but did send the book and I'm very happy with the book! I would definitely recommend! Thank you!

4-0 out of 5 stars weLEAD Book Review ...
Yukl uses his expertise and credibility to write an outstanding book focusing on managerial leadership rather than social or parliamentary leadership. He attempts to include information on both the theory and practice of leadership in modern organizations. This valuable text also includes many recommendations and guidelines for improving the effectiveness of managers and leaders. The book includes a number of cases in an attempt to help the reader understand real world organizational problems and applications. This is a book that is primarily written and mostly reads like a college text book and is indeed used by a number of universities in their managerial or leadership programs. However, it is easy to read and does an excellent job of including the most informative and relative literature, studies and theories available today. Highly recommended for anyone interested in the study of organizational leadership, leading teams, leading change or studying follower-based approaches toward leadership.

5-0 out of 5 stars Marc! Au Contrare!
Not worth curling up to a fire with? ...

For me, after a year or more I still read some portion or another of this book nearly every week for the rich survey of ideas and theories it provides, often finding something that fits what I'm concerned about, and then springboarding into buying another book or digging out original research articles and papers to dig deeper.

If you want to be widely informed about the full continuum of theory and research in leadership and organizations, this book will become a familiar resource, and a top choice for curling up to a fire one evening when alone and just paging through and finding something new or old you just have to read and think about some more.

Okay, perhaps Marc is more of a fun guy than me, but everything about leadership, and this book is full and pressed down overflowing with the material, interests me deeply.

4-0 out of 5 stars The text book behind the popular works!
Yukl's text on leadership brings together the vast amount of research that's been done on the subject. His volume is and readable--although not the type of book you'd want to curl up by the fire with.

I really appreciate that Yukl always finds something good about to say about any theory he's critiquing!

5-0 out of 5 stars Leadership Defined
Gary Yukl hits dead center of the leadership target. His work begins with the issue of defining leadership and tackling the difference between management and leadership. Laced throughout with extensive reference and research material the book clearly moves from definition of leadership through different levels of leadership to top strategic leadership practices. His lessons and practices are both valuable and usable.

Readers will be treated to detailed, relevant discussions of the each leadership issue discussed within the book. Within each issue, Mr. Yukl, glides through the basis of the theories and then details realities of how to achieve the results suggested by those theories. Within several topics, he provides cases studies and questions about those case studies for the reader's consideration. The result is a practical, working manual about leadership.

Between the discussions of the leadership issues and the practices there is something here for all readers. More importantly, there is plenty or information within the covers of this book that truly matters. Anyone with a leadership role of any type should read this book. ... Read more


173. Economic Development (8th Edition)
by Michael P. Todaro, Stephen C. Smith
list price: $125.40
our price: $125.40
(price subject to change: see help)
Asin: 0201770512
Catlog: Book (2002-07-17)
Publisher: Addison Wesley
Sales Rank: 165614
Average Customer Review: 4.6 out of 5 stars
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Book Description

This best-selling text offers a unique policy-oriented approach that uses models and concepts to illustrate real-world development problems. Retaining its hallmark accessibility throughout, the Eighth Edition uses the most current data, offering full coverage of recent advances in the field, and featuring a balanced presentation of opposing viewpoints on today's major policy debates.

Economic Development includes extensive country-specific examples, with particular attention given to economic dislocations throughout Asia, Russia, and Brazil. Updated Country Case Studies and Comparative Case Studies allow students to apply concepts to specific developing nations. ... Read more

Reviews (5)

3-0 out of 5 stars Not really much economics
While Michael Todaro's text is widely used, as another reviewer points out, it is as much political "science" and sociology as economics. I am an economics professor and I have taught Economic Development courses from this text and had to repeatedly bring the perspective of neo-classical economics which was lacking or misconstrued. This text is closer to neo-Marxist than neo-classical.

If you wish to gain the insights of economics, I would recommend "The Elusive Quest for Growth : Economists' Adventures and Misadventures in the Tropics" by William Easterly.

5-0 out of 5 stars Gives meaning to "development" ...... 5++
Todaro and Smith cover the major issues and influences of poverty in the third world, as we know it today.

With development having many different meanings and underdevelopment been a concept that many theories, especially economic ones, ignore, this book is exceptional in its analysis of the third world and the need for development, both economically and socially; the role of women and children in poverty is raised and discussed, as the important issue that it is, .... and more than often is ignored AND possible solutions to underdevelopment are suggested.

Additionally, much emphasis is placed on specific country examples, which are extremely interesting and useful from a study point of view, and Todaro and Smith further the cause for underdevelopment issues with their key characteristics of development.

An excellent resource for students, or anyone else, interested in development issues ..... 5+++.

5-0 out of 5 stars Accessible and Comprehensive
The greatest problem facing economists today (I should say "facing the world today") is how to create wealth in the poorest countries of the world. This introduction to the subject is accessible to any reader, even those with very limited previous knowledge of economics. The book begins with a critical summary of current development theories and then takes on a number of policy questions, with case studies. Each chapter ends with discussion questions and the publisher maintains a web site with useful quantitative and graphing exercises (with answers).

Michael Todaro writes from a left-of-center perspective and is more ideological than most textbook writers. However, he presents other points of view and presents them pretty fairly in my opinion. And I have to say that he scores some pretty big points against the neoclassical theorists by showing that their assumptions are frequently at odds with reality.

While some of Todaro's more stridently ideological statements can be annoying, I know of no other book that provides such a comprehensive, well organized, and engagingly written introduction to economic development.

5-0 out of 5 stars A very readable introduction to developmental economics.
Todaro in this book presents what is quite possibly the easiest to understand introduction to developmental economics that the world has to offer. He does not provide quick answers but a logical and well thought out conception of the complexities of the problems in a format that although not wholly excluding mathmatics, uses it only in appendixes, etc. to explain problems-- which leaves the book open to a wider audience (and also does not allow its readers into the overly simplistic answers that too much mathmatics sometimes hints at....) In my studies of development, this book more often than any other served as a quick reference and fairly handy bibliography. I recommend this book to any undergraduate student or student of public policy the world over. It should be a classic.

5-0 out of 5 stars The best book on the complexities of economic development.
Todaros's text on the complexities a developing country must face and consider to lead itself out of poverty and backwardness gets better with every edition, now on its sixth. It is the only book I have found that, with unsurpasssed dexterity, combines economics, sociology and political science into a unifying frame that should be required reading for policymakers and government throughout the developing world. His writing style, clarity of exposition and long-term vision are absolutely second to none. ... Read more


174. What Is Six Sigma?
by Peter S. Pande, LawrenceHolpp, Pete Pande, Larry Holpp
list price: $12.00
our price: $9.00
(price subject to change: see help)
Asin: 0071381856
Catlog: Book (2001-10-26)
Publisher: McGraw-Hill
Sales Rank: 5635
Average Customer Review: 4.36 out of 5 stars
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Reviews (11)

4-0 out of 5 stars Worth the time
This book is an excellenct introduction for those who just need to 'catch up' with eveyone else talking Six Sigma. It is an easy-read, well-written synopsis of Six Sigma and Six Sigma implementation. It is not an indepth look at statisitcs, SPC or implementation--there are plenty of books out there for that, several by the same author, but it is a very helpful book that I will keep in my library and have already worn the cover by lending it to colleagues.

3-0 out of 5 stars Six Sigma Overview
If you are looking for a book to take you from no knowledge of Six Sigma to a very elementary level of knowledge, this could be useful. I found myself feeling like I was reading a company brochure for Six Sigma that was too long. The book falls into a middle ground of not having enough information to be useful in implementing Six Sigma yet might have too much for the average person.
I originally thought this would be a great book to give to people that congratulate me on being a Six Sigma Black Belt, that they once took Karate but never got that far, to understand Six Sigma. After thinking about the level of knowledge of many people regarding basic statistics I think as simple as this book is it may be over the general person's comfort level. I'm afraid it might cause people to shut down from feeling overwhelmed. If they have basic statistical skills, they should have no problem understanding this though.
Maybe the book is perfect for people being asked to participate in Six Sigma initiatives or working with a company that is implementing Six Sigma. I would be uncomfortable giving this to somebody with no Six Sigma knowledge and not being available to discuss it with them, hold their hand through it. If you have a real interest in Six Sigma, pick up one of the "heavier" books, including The Six Sigma Way by the same author. You can skim through it and get this same information. If you want more information it will be there, no need to buy another book.

4-0 out of 5 stars Interesting, But Apparently Not Sufficiently Persuasive
This book circulated at my company while decisions were being made as to what management consultant vehicle to pursue. I thought it was quite interesting, and was ready to seek the training, become a black belt and so forth -- but our firm decided to go with Three Rho, because it's twice as efficient for half the price. Such is life. Rho Rho Rho.

5-0 out of 5 stars All The 6 Sigma Basics and Just the Basics
Of the Six Sigma books I've read, this is the one I'd recommend most highly. It will give you the basic "tools" of Six Sigma in a compact, useable form. I feel that this would be an excellent text for corporate training on Six Sigma, certainly for an introductory course.

A quick read of the reviews on Amazon will give you a feel for why people are skeptical of 6 Sigma: the feel-good tone of most writing on 6 Sigma and the insistence that it "is not a flavor-of-the-month management trend" make many of us suspect that 6 Sigma is not much more than hollow jargon and acronyms.

Lets accept that these criticisms are valid and further that many "practitioners" are just self-aggrandizing or worse. But that still leaves us with the essential difficulties of positive change in any organization: you need to overcome assumptions that your organization's subculture may not even realize it has. What a corporation does by accepting Six Sigma is that it empowers people to gather data to challenge what "everybody knows". Most importantly, it sets a very high quality standard, which reinforces the sanctioning of data-driven change.

The authors of "What is Six Sigma" put it very well early on: "proactive management means making habits out of what are, too often, neglected business practices: defining ambitious goals and reviewing them frequently, setting clear priorities, focusing on problem prevention rather than firefighting, and questioning why we do things instead of blindly defending them."

I feel that the greatest flaw in Six Sigma is that many practitioners and even the books permit the basics to be lost in the shuffle. If one listens to people talk about Six Sigma, its easy to forget that a critical part of Six Sigma is that the data comes first, not the solution. I often hear co-workers say "we need to finish this project to improve our six sigmas" or "if we could get rid of this server we'll all get our green belts".

The term Six Sigma is derived from statistics and many books gloss over the statistics and move right on to basic project management techniques or how to overcome objections to Six Sigma. This book gives a clear and brief explanation of how to calculate standard deviations and includes a handy table to help with determine "sigma levels". Every Six Sigma book should respond to the challenge raised by this book and also include this information in the first 10 pages.

Finally, I recommend this book because it is concise and to-the-point. I feel that the fluff and/or Machiavellian advice in many of the other books just feed into people's healthy skepticism and distract people from the beauty of Six Sigma: the challenge to strive for near-perfect quality and the sanction to use statistics to cut through the inertia in our work lives.

I would also recommend Michael Lewis' "Moneyball" (ISBN 0393057658) as a companion book. Lewis (author of "Liar's Poker") uses Wall Street trading as an analogy to explain why the Oakland As baseball team is one of the successful teams with much less money than most. But I also see an analogy relevant to the topic of Six Sigma. "Moneyball" shows how one can achieve superior results by testing what everyone thinks they know with fact gathering and rigorous analyses. Moneyball and "What is Six Sigma" may prove to be an inspiring combination.

5-0 out of 5 stars Perfect Company Primer
This short but insightful guide is the perfect reading assignment prior to a Six Sigma implementation. The book provides a brief overview of what Six Sigma is, who does what and how the most successful companies have implemented Six Sigma using the DMAIC process (Define, Measure, Analyze, Input, and Control)
If you are thinking of implementing Six Sigma. Keep this little book on your desk or in your back pocket for immediate reference. We use a copy at my office to gain an organizational understanding of Six Sigma. In the future we will implement Six Sigma, using some of the basic principles outlined here. ... Read more


175. Leadership and the One Minute Manager : Increasing Effectiveness Through Situational Leadership
by Ken Blanchard, Patricia Zigarmi
list price: $20.00
our price: $13.60
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Asin: 0688039693
Catlog: Book (1999-10-06)
Publisher: William Morrow
Sales Rank: 4600
Average Customer Review: 4.45 out of 5 stars
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Reviews (20)

5-0 out of 5 stars Great book for any leader or manager
This is an excellent book on situational leadership. It outlines what would seem to be a simple process to becoming a situational leader. The examples given are relevant and the book was very easy to read. The most valuable concept I learned from the book was the concept of "different strokes for the same folks," meaning that you can use different leadership styles with the same person depending on the task at hand. The only thing I didn't really care for about this book was the way in which it was written. The whole book consists of conversations between "the entrepreneur," the "one minute manager," and the subordinates of the one minute manager. It was kind of cheesy at some times, but it got the point across loud and clear.

5-0 out of 5 stars The Best of the "One Minute Manager" Series
Don't let the title or the number of pages fool you. This small volume packs substance. Situational management was not a fad. As recently as 1999, Peter Drucker (in his book "Management Challengers for the 21st Century") emphasized that despite the apparent hunger for learning "the one best way to manage, one such method does not exist." Producing desirable results is the goal of management; how to manage varies tremendously according to differences in situations.

This book goes well beyond espousing the idea of "different strokes for different folks." Becoming a situational leader involves:

1. Starting with goals that are clear to both the manager and the people who will help accomplish them.

2. Working with her people to diagnose their "competence" and "commitment" to accomplish those goals. Diagnosis preceds effective management methods.

3. Contracting with each person on each of the tasks and jointly deciding which leadership style will likely be most effective.

4. Following through to provide the agreed-upon leadership style until either (i) enough progress or (ii) lack of suitable progress warrants a change in leadership style.

The book presents a practical model for diagnosing each person's level of development with regard to achieving each major goal.

One other note: Despite its "leadership" title, the book addresses one-on-one supervision methods. If you're looking for a book that addresses how to create and sustain a "vision" that will drive your organization forward, this is not that book. It is, however, the most practical presentation of situational management that I've read.

5-0 out of 5 stars Clear and simple book on situational leadership
I am a fan of the One Minute Manager series, having read "The One Minute Manager" and the "The One Minute Manager Meets the Monkey." This book tells the story of an "entrepreneur" who seeks advice from the One Minute Manager. In the process, it covers the basics of situational leadership in a concise, easy to read style. The text covers the four basic leadership styles -- directing, coaching, supporting, and delegating. It also discusses matching a leadership style appropriate for various development levels. Like the other One Manager Manager books, I see myself re-reading and referencing this text. Highly recommended.

4-0 out of 5 stars Treat Right!
Always a great fan of Ken Blanchard, I find this book with its Teaching Techniques to the Leaders who need to understand the basic style of 'Treat Right' to its employees and not walk blind to the belief 'Everyone should be treated Equally'. One Minute Manager hit the stands but this book has additional skills to increasing Effectiveness through situational leadership.The authors focus on enhanced motivation to individual employees and apply better management skills to get the most desired results from them. To begin with 'Goal Setting' brings in a commitment for accompliment and make the individual understand their duties to reach target goals. Written in a conversational manner, easy to read and understand, the book makes manager bring out the best by 'Be competitive and commited' motto. Like a stand-by Guide to Leaders, the contents help Leaders to derive best performance. How to delegate, support and direct them is the key factor that nevertheless motivates for better fruitful results. Apart from this book, I also recommend 'First Break All the Rules'. A good Pick for any Leader and to be used as quick reference and must to be on office-bookshelf. Nice Guide.

5-0 out of 5 stars Getting the basics right
Even though it is a quick read this book still is a very worth while read for managers and assistant managers alike. It is not a book about intricate system building or a new innovative style. It is all about doing basic management the right way. About how to get your mind set for looking at people as potential heroes in stead of hawking after peoples failures, while also being honest with them. And yes! It does work. People are happier and they become more productive. If you are caught in the trap of focusing on weakness and failure, this book could change your world around - and make you a much better and more productive manager. If you are already tuned in on trying to get the best out of your people, this book can offer you some easy steps to how to stay on the right track. I have the audio book and play it every day on my way to/ from work (together with "First - break all the rules"). Not that I cannot remember the simple and easy to follow steps that are suggested - but to make sure that I never - ever - slip over to the dark side. The book may seem common-sense to some. However, in my view trying to focus on the basics, just makes the book better. Maybe one small caution - do not expect to be able to mange your team literally "one minute" at the time. There are other important (and time consuming) aspects of managing than the ones covered here. But one-minute-managing may be just what you need to free up some of your time for those other tasks. ... Read more


176. Lean Thinking : Banish Waste and Create Wealth in Your Corporation, Revised and Updated
by James P. Womack, Daniel T. Jones, James Womack, Daniel Jones
list price: $28.00
our price: $18.48
(price subject to change: see help)
Asin: 0743249275
Catlog: Book (2003-06-10)
Publisher: Free Press
Sales Rank: 1809
Average Customer Review: 4.44 out of 5 stars
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Amazon.com

In the revised and updated edition of Lean Thinking: Banish Waste and Create Wealth in Your Corporation, authors James P. Womack and Daniel T. Jones provide a thoughtful expansion upon their value-based business system based on the Toyota model. Along the way they update their action plan in light of new research and the increasing globalization of manufacturing, and they revisit some of their key case studies (most of which still derive, however, from the automotive, aerospace, and other manufacturing industries).

The core of the lean model remains the same in the new edition. All businesses must define the "value" that they produce as the product that best suits customer needs. The leaders must then identify and clarify the "value stream," the nexus of actions to bring the product through problems solving, information management, and physical transformation tasks. Next, "lean enterprise" lines up suppliers with this value stream. "Flow" traces the product across departments. "Pull" then activates the flow as the business re-orients towards the pull of the customer's needs. Finally, with the company reengineered towards its core value in a flow process, the business re-orients towards "perfection," rooting out all the remaining muda (Japanese for "waste") in the system.

Despite the authors' claims to "actionable principles for creating lasting value in any business during any business conditions," the lean model is not demonstrated with broad applications in the service or retail industries. But those manager's whose needs resonate with those described in the Lean Thinking case studies will find a host of practical guidelines for streamlining their processes and achieving manufacturing efficiencies. --Patrick O'Kelley ... Read more

Reviews (25)

5-0 out of 5 stars Good Conceptual Overview of Eliminating Waste in Producing
Unlike most cost-reduction books, Lean Thinking has a strong conceptual underpinning for thinking about improving your operations. The authors move beyond the narrowest application of the lean manufacturing model (the original Toyota system) to explore key concepts like value (what do the customers want? as opposed to what do they choose from the limited options we give them?), flow (continuous production is faster and more efficient than batch processing), pull (letting immediate demand determine what is produced rather than sales projections), and perfection (thinking through the ideal way to do things, rather than just improving from where you are today somewhat). Providing this conceptual framework makes it easier to understand the benefits of operating a lean enterprise. People who did not understand the message in Direct from Dell would find Lean Thinking to be a useful framework.

One of the strengths of this book is that it is deliberately full of examples of companies which took traditional methods in existing plants and converted them into lean operations. I know of no other set of case histories half as useful on this subject.

The key limitation of this book is that most people new to lean manufacturing would not be able to implement solely using the book as a guide. The conceptual perspective, while being uniquely valuable, leaves the inexperienced person with few guideposts. Some of the key requirements are simply described as "get the knowledge" and so forth. As a follow-up, I suggest that the authors team with those who have done this work and write a hands-on guide. Much more benefit will follow.

If you are interested in understanding how a new business model of how to provide your products and/or services might work and what the benefits might be, Lean Thinking is a good place to start. Most executives and operations managers have never seriously considered going from batch to cell-based production. This will open your eyes to the potential.

Based on my many years of experience with improving business processes, you will actually need to go visit some of the companies cited to fully understand the issues and what must be done. I know that visits to Pratt & Whitney can be arranged and are very insightful. You might try to start with that one.

One area may turn you off. The cited examples moved forward pretty ruthlessly. That may not be your cup of tea. You may be reminded of some of the early reengineering. My own experience is that such changes can be done in a more positive and constructive way. Stay open to that possibility as you read the cases. They basically all use command and control to create more flexibility. You can also use other methods like those encouraged in The Soul at Work and The Living Company to create these kinds of results. Keep that in mind.

I recommend that everyone who uses batch and sequential operation methods read this book. It will open your eyes to great potential to grow faster and more profitably.

5-0 out of 5 stars This is the business bible!
As a strategic planning consultant, I recommend 'Lean Thinking' to all of my clients. Some mistakenly view this book as a 'how to' for manufacturing companies. While it is, it is also much more. It is an attitude about business strategy. Waste, in any type of company, drains profits in one of two ways: as direct costs that they can see today, and as indirect costs when waste discourages repeat business. For any business manager worth his or her six figure income, this book is a must read.

1-0 out of 5 stars Great, if you like stories about business.
I'm not sure who the audience is for Lean Thinking. Call me naïve, but I assumed it was written by Womack and Jones to help organizations analyze their business processes and eliminate muda (Japanese for "waste"), thereby improving overall performance. However, after reading almost 250 pages of anecdotal success stories, the chapter entitled "Action Plan," where one would assume resides the punch-line of the text, I was met by the profound advice to "Get the knowledge" by hiring one of the numerous experts in North America, Europe or Japan, and read some of the "vast literature" available on lean techniques. Reminds me of the Steve Martin joke where he tells you how to be a millionaire. "First, get a million dollars."

After reading Lean Thinking, I'm struck by the irony that while the authors recommend removing waste from the manner by which your products are delivered to the end customer, they don't take their own advice. The text could have been distilled from 384 pages down to five or six, since there's no real substantive instruction on how to implement lean principles. Then again, maybe I completely misinterpreted the intent of the authors as to their audience and it really was written for the business historian who enjoys reading about how Pratt & Whitney started in 1855. That must be it, because after I ponder the title, I realize that Lean Thinking is for just that, thinking. What I really wanted was a book entitled Lean Doing.

5-0 out of 5 stars A Roadmap for Efficient Value Creation
Would you like to double productivity, cut development time by 60%, reduce inventory by 65%, reduce throughput time by 95%, reduce capital investment while doubling sales? Pre-existing assets, technologies, practices, organizations and concepts often cause enormous waste, i.e. activity which does not create value. This exciting book is about a way to do more and more with less and less - to create value instead of waste.

Lean Principles
1. Accurately understand VALUE (needs and preferences) from the customer's perspective.

2. Perform VALUE STREAM analysis. This will reveal three types of actions: 1) those that create value, 2) those that do not create value but are unavoidable in the present situation and 3) those that don't create value and are immediately avoidable.

3. After eliminating avoidable waste activities, make the remaining activities continuously FLOW. This requires the elimination of departmentalized "high speed" batch-and-queue "efficiency". It requires quick changeovers, "right-sizing" and close coupling of operations without buffers. The authors state that the results are always a dramatic reduction of effort and improvement in throughput.

4. Because of the radical reduction achieved in throughput time, you now are capable of Just In Time operations. You can now let the customer PULL the product.

5. Finally search for PERFECTION. Perfection is, of course, impossible. But the effort compels progress.

"Just Do It"
The lean approach is to "just do it" with dedicated cross functional product teams which often include suppliers and customers.

The beauty of this system is that it won't work at all unless everything works properly all the time. Thus 100% performance becomes an absolute requirement.

The authors present a number of very interesting case studies in which dramatic results were obtained. They conclude with advice as to how to get started - including a list of available resources. This book is especially well-suited to operations managers, but will also benefit any executive in a company that relies upon operational excellence as a part of their strategy.

(Robert Bradford is CEO of Center for Simplified Strategic Planning and co-author of Simplified Strategic Planning)

5-0 out of 5 stars Russian edition of Lean thinking
This book was translated and published in Russia in January 2004. We find that it will be interesting and usefull for russian managers and companies. ... Read more


177. The Fifth Discipline Fieldbook
by Peter M. Senge, Art Kleiner, Charlotte Roberts, Rick Ross, Bryan Smith
list price: $35.00
our price: $23.10
(price subject to change: see help)
Asin: 0385472560
Catlog: Book (1994-06-20)
Publisher: Currency
Sales Rank: 9345
Average Customer Review: 4.81 out of 5 stars
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Book Description

Introduction read by the author
4 cassettes: 0-553-52595-6
6 Hours

Peter Senge's national bestseller, The Fifth Discipline, revolutionized the practice of management by introducing the theory of learning organizations.Now Dr. Senge moves from the philosophical to the practical by answering the first question all lovers of the learning organization ask: What do they do on Monday morning?

The Fieldbook is an intensely pragmatic guide.It shows how to create an organization of learners where memories are brought to life, where collaboration is the lifeblood of every endeavor, and where the tough questions are fearlessly asked. The stories here show that companies, businesses, schools, agencies, and even communities can undo their "learning disabilities" and achieve superior performance.If ever a work gave meaning to the phrase hands-on, this is it.Senge and his four co-authors cover it all including:

        Reinventing relationships
        Being loyal to the truth
        Building a shared vision
        Organizations as communities
        Designing an organization's governing ideas

The Fieldbook is designedto have you creating a learning organization right from the very beginning!Listen to it anywhere: in meetings, planning sessions, during reflections, or anytime a conflict or challenge arises. Listen to The Fifth Discipline Fieldbook, take notes, and watch your own guide to mastering the disciplines of organizational learning evolve. ... Read more

Reviews (16)

5-0 out of 5 stars A second dose of Inspiration...
Senge's second serving of the Learning Organization is filled with practical tips and real-life examples from companies and organizations that have embraced the teachings of the Learning Organization successfully.

The Book is a collaboration of several writers who do a superb job of unraveling the web that is the learning organization. At times, it may seem to the reader that the book is a labyrinth of disjointed concepts and ideas. However, if you have read 'The Fifth Discipline' you will find no problems following the concepts introduced. In fact, you will even understand why the writers have chosen to introduce them in that fashion. If you have not read "The Fifth Discipline', do not despair, it will take a little longer to get 'the whole picture'.
The Book is divided into 8 main sections:

1) Getting Started addresses the basic concepts and ideas of the Learning Organization.
2) Systems Thinking (the fifth discipline) - Many people have argued that Senge should have delegated the fifth discipline until the end, however, without Systems Thinking, your vision is disjointed and incomplete.
3) Personal Mastery covers the area of individual development and learning. The chapters here are among the most valuable in the area of self-growth and self-improvement.
4) Mental Models - These are the pictures that you have in your head which represent reality.
5) Shared Vision - You've seen the whole picture, you've developed and you understand how you see the world. Now you need to find a common cause with the rest of the people in your organization, something that you all work for.
6) Team Learning - As you work with other people in teams or groups, you need to pass the stuff that you have learnt and the wisdom you've acquired to others. At this stage, the learning is no longer that of the individual, but the group.
7) Arenas of Practice - (Self explanatory)
8) Frontiers - Where do we go from here.

If you are interested in development, learning, growth, leadership, gaining a competitive edge whether at an organizational or personal level, then this book is for you. In fact, I'd venture to say that this is book is for everyone.

5-0 out of 5 stars The Fifth Discipline
This book is a collection of theoretical summaries, reports, analyses, and strategies all quite useful to anyone interested in generating some thinking and action around change. The team of five writers (Peter Senge, Richard Ross, Bryan Smith, Charlotte Roberts, and Art Kleiner) provide some original work, but also serve as editors to a vast quantity of material drawn from practitioners, theorists, and writers in the field of organizational improvement. According to Senge, "great teams are learning organizations - groups of people who, over time, enhance their capacity to create what they truly desire to create." (p.18) This book is really about creating and building great teams. The learning organization develops its ability to reflect on, discuss, question, and change its current and past practices. To do this, people and groups in the organization need to meaningfully pursue the study and practice of the five disciplines - personal mastery, mental models, shared vision, team learning, and systems thinking.

The learning organization - Senge's vision for the productive, competitive, and efficient institutions of the future - is in a continuous state of change. Four fundamental questions continuously serve to check and guide a group's learning and improvement (see page 49): (1) Do you continuously test your experiences? ("Are you willing to examine and challenge your sacred cows - not just during crises, but in good times?") (2) Are you producing knowledge? ("Knowledge, in this case, means the capacity for effective action.") (3) Is knowledge shared? ("Is it accessible to all of the organization's members?") (4) Is the learning relevant? ("Is this learning aimed at the organization's core purpose?") If these questions represent the organization's compass, the five disciplines are its map.

Each of the five disciplines is explained, and elaborated in its own lengthy section of the book. In the section on "Systems Thinking" (a set of practices and perspectives, which views all aspects of life as inter-related and playing a role in some larger system), the authors build on the idea of feedback loops (reinforcing and balancing) and introduce five systems archetypes. They are: "fixes that backfire", "limits to growth", "shifting the burden", "tragedy of the commons", and "accidental adversaries". In the section on "Personal Mastery", the authors argue that learning starts with each person. For organizations to learn and improve, people within the organization (perhaps starting with its core leadership) must learn to reflect on and become aware of their own core beliefs and visions. In "Mental Models", the authors argue that learning organizations need to explore the assumptions and attitudes, which guide their institutional directions, practices, and strategies. Articles on scenario planning, the ladder of inference, the left-hand column, and balancing inquiry and advocacy offer practical strategies to investigate our personal mental models as well as those of others in the organization. In "Shared Vision", the authors make the case for the stakeholders of an organization to continually adapt their vision ("an image of a desired future"), values ("how we get to travel to where we want to go"), purpose ("what the organization is here to do"), and goals ("milestones we expect to reach before too long"). The section offers many strategies and perspectives on how to move an organization toward continuous reflection. In "Team Learning", the authors rely mostly on the work of William Isaacs and others, and make a case for educating organization members in the processes and skills of dialogue and skillful discussion.

This book is enlightening and informative. It has already found a place on my shelf for essential reference books.

5-0 out of 5 stars A follow up to the legend
The Fieldbook attempts at making the esoteric concepts of the fifth discipline more down to earth and contains a treasure trove of strategies, tools, methods and explanations on how to make the learning organization into a reality.

Thus people who have read The fifth discipline will gain the most from this book. It's a must read for people who want to make their organizations transition into a 'learning organization'

3-0 out of 5 stars Less than I expected!
Purchased this item used as it was recommended by a work colleague. The book arrived in an paper envelope with damage to the spine and a wrinkle on the paperback cover. Damage could have been avoided if seller had placed this heavy book into a padded envelope. Price was only slightly less than new purchase price. Beware when purchasing used items from 'vendors' stating "excellent condition"!

5-0 out of 5 stars Absolute must for instructional designers
I do love this book. I constantly refer to it. I honestly can't imagine the world without Peter Senge's work. This book is very accessible. The format of the content is an excellent example of good instructional design. It is incredibly user-friendly. If you are involved in education, business, corporate training or anything remotely related and wonder how you can make a difference, read and use this book. ... Read more


178. My Life as a Quant : Reflections on Physics and Finance
by EmanuelDerman
list price: $29.95
our price: $19.77
(price subject to change: see help)
Asin: 0471394203
Catlog: Book (2004-09-17)
Publisher: Wiley
Sales Rank: 1360
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Book Description

"Derman’s memoir of his transition from mathematical physicist to expert finance whiz at Goldman Sachs and Salomon Brothers reads like a novel, but tells a lot about brains applied to making money grow."
–Paul A. Samuelson, MIT, Nobel Laureate in Economic Sciences, 1970

"Not only a delightful memoir, but one full of information, both about people and their enterprise. I never thought that I would be interested in quantitative financial analysis, but reading this book has been a fascinating education."
–Jeremy Bernstein, author of Oppenheimer: Portrait of an Enigma

"This wonderful autobiography takes place in that special time when scientists discovered Wall Street and Wall Street discovered them.It is elegantly written by a gifted observer who was a pioneering member of the new profession of financial engineering, with an evident affection both for finance as a science and for the scientists who practice it.Derman’s portrait of how the academics brought their new financial science to the world of business and forever changed it and, especially, his descriptions of the late and extraordinary genius Fischer Black who became his mentor, reveal a surprising humanity where it might be least expected.Who should read this book?Anyone with a serious interest in finance and everyone who simply wants to enjoy a good read."
–Stephen Ross, Franco Modigliani Professor of Finance and Economics, Sloan School, MIT

" … a deep and elegant exploration by a thinker who moved from the hardest of all sciences (physics) to the softest of the soft (finance). Derman is a different class of thinker; unlike most financial economists, he bears no physics envy and focuses on exploring the real intuitions behind the mechanisms themselves. In addition to stories and portraits, the book documents, in vivid detail, the methods of knowledge transfer. I know of no other book that bridges the two cultures. Finally, I am happy to discover that Derman has a third career: he is a writer."
–Nassim Taleb, author of Fooled by Randomness

"The quintessential quarky quant, Emanuel Derman has it all.Physicist, mathematician, philosopher, and poet blend together to produce a narrative that all financial engineers will find worth reading."
–Mark Rubinstein, Paul Stephens Professor of Applied Investment Analysis, University of California, Berkeley ... Read more


179. The 8th Habit : From Effectiveness to Greatness
by Stephen R. Covey
list price: $26.00
our price: $15.60
(price subject to change: see help)
Asin: 0684846659
Catlog: Book (2004-11-09)
Publisher: Free Press
Sales Rank: 67
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Book Description

In the more than fifteen years since its publication, the classic The 7 Habits of Highly Effective People has become an international phenomenon with over fifteen million copies sold. Tens of millions of people in business, government, schools, and families, and, most important, as individuals have dramatically improved their lives and organizations by applying the principles of Stephen R. Covey's classic book.

The world, though, is a vastly changed place. The challenges and complexity we all face in our relationships, families, professional lives, and communities are of an entirely new order of magnitude.

Being effective as individuals and organizations is no longer merely an option -- survival in today's world requires it. But in order to thrive, innovate, excel, and lead in what Covey calls the new Knowledge Worker Age, we must build on and move beyond effectiveness. The call of this new era in human history is for greatness; it's for fulfillment, passionate execution, and significant contribution.

Accessing the higher levels of human genius and motivation in today's new reality requires a sea change in thinking: a new mind-set, a new skill-set, a new tool-set -- in short, a whole new habit. The crucial challenge of our world today is this: to find our voice and inspire others to find theirs. It is what Covey calls the 8th Habit.

So many people feel frustrated, discouraged, unappreciated, and undervalued -- with little or no sense of voice or unique contribution. The 8th Habit is the answer to the soul's yearning for greatness, the organization's imperative for significance and superior results, and humanity's search for its "voice." Profound, compelling, and stunningly timely, this groundbreaking new book of next-level thinking gives a clear way to finally tap the limitless value-creation promise of the Knowledge Worker Age. The 8th Habit shows how to solve such common dilemmas as:

  • People want peace of mind and good relationships, but also want to keep their lifestyle and habits.
  • Relationships are built on trust, but most people think more in terms of "me" -- my wants, my needs, my rights.
  • Management wants more for less; employees want more of "what's in it for me" for less time and effort.
  • Businesses are run by the economic rules of the marketplace; organizations are run by the cultural rules of the workplace.
  • Society operates by its dominant social values, but must live with the consequences of theinviolable operation of natural laws and principles.

Covey's new book will transform the way we think about ourselves and our purpose in life, about our organizations, and about humankind. Just as The 7 Habits of Highly Effective People helped us focus on effectiveness, The 8th Habit shows us the way to greatness. ... Read more


180. Electronic Commerce 2004: A Managerial Perspective, Third Edition
by Efraim Turban, David King, Jae K. Lee, Dennis Viehland
list price: $130.67
our price: $130.67
(price subject to change: see help)
Asin: 0130094935
Catlog: Book (2003-10-23)
Publisher: Prentice Hall
Sales Rank: 74690
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Book Description

Electronic Commerce 2004 describes the essentials of electronic commerce—how it is being conducted and managed as well as assessing its major opportunities, limitations, issues, and risks. It is a clear, simple, well-organized book, and provides all the basic definitions as well as logical support. Using extensive, vivid examples from large corporations, small businesses, government and not-for-profit agencies from all over the world, it makes the concepts presented come alive for readers.Beginning with a comprehensive introduction to E-commerce, the book explores internet marketing, B2B and C-commerce, E-marketplaces and internet consumerism, E-government, mobile commerce, auctions, security, electronic payment systems, and strategy and implementation to launch a successful E-commerce business.Written by experienced authors who are well-versed in real-world practices, this book will prove invaluable for managers and professional people in any functional area of business; as well as those in government, education, health services, and other areas that can benefit from a knowledge of e-commerce. ... Read more


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