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1. An Introduction to Management
$13.96 $11.92 list($19.95)
2. The Sales Bible: The Ultimate
$112.00 $42.99
3. Leadership in Organizations (5th
$6.26 $2.70 list($6.95)
4. Robert's Rules of Order Newly
$26.95 $17.77
5. The Enthusiastic Employee : How
$99.00 $68.00
6. Developing Management Skills (6th
$91.95 $51.25
7. Management : Meeting and Exceeding
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8. The Mentor's Guide: Facilitating
$15.36 $11.84 list($21.95)
9. The Big Book of Humorous Training
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10. Presenting to Win: The Art of
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11. How I Raised Myself from Failure
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12. PowerSpeak: Engage, Inspire, and
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13. Experiential Learning: Experience
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14. Death by Meeting : A Leadership
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15. Hardball for Women : Rev. Ed.
$60.00 $56.14
16. Level Three Leadership (2nd Edition)
$73.53 $29.00
17. CPS Examination Review for Office
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18. Process Consultation Revisited
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19. 201 Icebreakers Pb
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20. Administrative Assistant's and

1. An Introduction to Management Science : Quantitative Approaches to Decision Making (with CD-ROM and InfoTrac) (Introduction to Management Science)
by David R. Anderson, Dennis J. Sweeney, Thomas A. Williams
list price: $138.95
our price: $138.95
(price subject to change: see help)
Asin: 0324202318
Catlog: Book (2004-03-12)
Publisher: South-Western College Pub
Sales Rank: 19785
Average Customer Review: 5.0 out of 5 stars
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Book Description

ASW's Introduction to Management Science: A Quantitative Approach to Decision Making provides thorough, application-oriented coverage in a very readable writing style. This is the leading text on the market. Simply put, it's a classic!The problem-scenario approach introduces quantitative procedures through situations that include both problem formulation and technique application.The extensive linear programming coverage includes problem formulation, computer solution, and practical application. The text covers transportation, assignment, and the integer programming extension of linear programming, as well as advanced topics like waiting line models, simulation, and decision analysis. A large selection of problems includes self-test problems with complete solutions and case problems.Excel spreadsheet appendices are included as well. ... Read more

Reviews (1)

5-0 out of 5 stars katz
Trust Me. This is the only book that you'll need to get started started in this area. The authors have done an excellent job in producing such a work, that takes care to explain all the details of management science.

I used this text for my professional exams (CIMA) and the it was great. All the chapters in this book are cleanly written to take that I doesn't leave anything unexplained. However, the following chapters are the ones that I like the most in this book:

1. Introduction to LP
2. LP: Sensitivity Analysis: Amazing work here.
3. LP Applications: formulation of problems in this chapter may be bit difficult at first, but keep reading and you'll learn and appreciate the work that the authors have put in.
4. LP - Simplex Method: My favorite chapter. Is highly readable. This one chapter alone is worth the book.
5. LP - Simplex Sensitivity.
6. Integer LP
7. Project Scheduling - Great, well written chapter, another favorite of mine.
8. Decision Analysis - Good but the problems are repetative.
9. Markov Process - An introduction only, but the application of markov process to accounts receivable anlaysis is very useful for anyone wondering about the applications of markov processes.

Overall a great book that is worth its price. ... Read more


2. The Sales Bible: The Ultimate Sales Resource, Revised Edition
by JeffreyGitomer
list price: $19.95
our price: $13.96
(price subject to change: see help)
Asin: 0471456292
Catlog: Book (2003-08-08)
Publisher: Wiley
Sales Rank: 2502
Average Customer Review: 4.32 out of 5 stars
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Book Description

"Every once in a while ONE book defines a category."
—Jack Covert, 800-CEO-READ

One of "The Ten Books Every Sales Person Should Own and Read"
–The Dale Carnegie Sales Advantage Program–

Jeffrey Gitomer’s bestselling guide to the art of the sale has helped hundreds of thousands of people get ahead in the sales game. The Sales Bible offers the proven methods and techniques that lead to bigger sales and more loyal customers. Full of practical, hands-on information, it offers everything salespeople need to know to improve their results immediately.

What do REAL salespeople think about The Sales Bible?

"The Sales Bible has directed my sales successes from Sales Manager, to Sales Director, to Area Sales Director, to my current position of Vice President of Sales. Thank you, Jeffrey, for leading me up ‘ the corporate ladder.’ "
–Bryan D. Moore, vp of Sales & Marketing, Targeted Golf Solutions

"I have read many different books about selling, but Jeffrey’s book is the only one I keep on my night stand. I can look at it every night–reading only a few sentences as a refresher or whole chapters to enhance my skills."
–James A. Wilton, Account Manager, AETEA Information Technology

"I’d be a better Catholic if only the Holy Bible was this easy of a read."
–Lance Cassidy, Sales Director, MAMSI Health Plans

"The Sales Bible is a book of truth within the sales world. I only hope my competitors don’t see the light."
–Jeff Williams, Vice President of Sales, Unishippers Cincinnati/Dayton

"Wait! The material in this book is only priceless if you choose to apply it. Don’t even think of opening this book . . . until you’re ready to become a success."
–Mike Tischer, New Business Development, Tailored Solutions, Inc.

"This book should be shaped like a key. After reading it I unlocked my toughest market."
–Joseph Andrade, Personal Financial Analyst, Primerica Financial Services ... Read more

Reviews (41)

3-0 out of 5 stars Packed with tips, in a quite unorganized fashion
Being in search of basic sales knowledge, I figured the Sales Bible would do the trick.
This book IS packed with lots of techniques, "standard" lines and useful tricks. But the delivery is quite confusing. This book has little to no structure (completely lacks a sales process for example). Some tips are repeated from one chapter to another. It feels like an aggregate of unrelated publications. The style is enjoyable to really funny, when it is not for the abusive usage of bold, italic and oversized fonts which only add to the confusion.
However, it still deserves 3 stars for being a good reference on specific stages in the sale process. Gitomer knows his stuff and it does show in the content. You might want to check the Accidental Sales Person for a more structured approach.

5-0 out of 5 stars This book is the ultimate sales training boot camp in print.
I've read them all. And as a sales trainer and speaker myself, I can say that this is the ultimate book for sales people in any industry no matter what skill level you are currently at. Plus it is very easy to read and understand. If all salespeople were to read this book, there would be no reason for sales trainers like me. If you want to do yourself and your career a huge favor, buy this book and read it. Then use the information in it to soar. I recommend it to the people I've had the opportunity to train.

5-0 out of 5 stars Good stuff
as a memory development trainer and speaker myself, I can say that this is very good book for people interested in selling their knowledge. The most important is - that this book is easy to read and follow...
If you dream about success- this is book for you. Just follow all instructions.
Author knows what he is talking about.
Also I would suggest to look for some Robert B. Cialdini books to read them at the same time.
This is book for people who are seriously thinking about their career in selling. This is not important what you sell. If you know 'how to sell' you can sell everything!

1-0 out of 5 stars This book sucks "DON'T BUY IT"
This book sucks. I have not read many books on sales but I still say this book sucks. I can write this 300 page of crap in this review.
Step one make a to do list
Step two do what is on the to do list
Three be honest
Four be persistent
I would like to know who gave this piece a good review. I wasted $12 bucks on it. Buy a different book this one is worthless.
And another question; who would publish such a big pile of crap?

5-0 out of 5 stars Want it sooner that later? Read the Book!!!
I got this book on my Birthday and I have to say happy birthday to me. This is the definitive sales text. Others might have their favorite books about different genres of selling but when its time to put a text book on the desk of a new class of salesman, this better be the book! It will shorten the learning curve and soften the hard road and focus you on the criteria and techniques, used by Mr. Gitomer, to become one of the best there is and to help you elevate your game. It's a must read for anyone who sells and wants success! God Bless you all! ... Read more


3. Leadership in Organizations (5th Edition)
by Gary A. Yukl
list price: $112.00
our price: $112.00
(price subject to change: see help)
Asin: 0130323128
Catlog: Book (2001-06-07)
Publisher: Prentice Hall
Sales Rank: 41772
Average Customer Review: 4.6 out of 5 stars
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Book Description

The most comprehensive survey of major theories and research on leadership and managerial effectiveness in organizations with practical suggestions for improving skills.Balancing theory and research with applications, the book addresses controversies and differing viewpoints about leadership effectiveness with a focus on the question of what makes a person an effective leader. Covering charismatic and transformational leadership as well as influence processes, it asks readers to identify effective and ineffective behavior by managers and to suggest ways to handle the situation. The fourth edition of Leadership in Organizations has been revised to reflect the progress that has been made in understanding leadership since the first edition. It provides more guidelines and recommendations for improving effectiveness without prescribing how a manager must behave. And, it covers "hot" topics, such as charismatic and transformational leadership, influence processes, leading teams, and leading change.An essential reference on management and leadership for every professional manager. ... Read more

Reviews (5)

5-0 out of 5 stars Good Amazoner!
Didn't respond to email but did send the book and I'm very happy with the book! I would definitely recommend! Thank you!

4-0 out of 5 stars weLEAD Book Review ...
Yukl uses his expertise and credibility to write an outstanding book focusing on managerial leadership rather than social or parliamentary leadership. He attempts to include information on both the theory and practice of leadership in modern organizations. This valuable text also includes many recommendations and guidelines for improving the effectiveness of managers and leaders. The book includes a number of cases in an attempt to help the reader understand real world organizational problems and applications. This is a book that is primarily written and mostly reads like a college text book and is indeed used by a number of universities in their managerial or leadership programs. However, it is easy to read and does an excellent job of including the most informative and relative literature, studies and theories available today. Highly recommended for anyone interested in the study of organizational leadership, leading teams, leading change or studying follower-based approaches toward leadership.

5-0 out of 5 stars Marc! Au Contrare!
Not worth curling up to a fire with? ...

For me, after a year or more I still read some portion or another of this book nearly every week for the rich survey of ideas and theories it provides, often finding something that fits what I'm concerned about, and then springboarding into buying another book or digging out original research articles and papers to dig deeper.

If you want to be widely informed about the full continuum of theory and research in leadership and organizations, this book will become a familiar resource, and a top choice for curling up to a fire one evening when alone and just paging through and finding something new or old you just have to read and think about some more.

Okay, perhaps Marc is more of a fun guy than me, but everything about leadership, and this book is full and pressed down overflowing with the material, interests me deeply.

4-0 out of 5 stars The text book behind the popular works!
Yukl's text on leadership brings together the vast amount of research that's been done on the subject. His volume is and readable--although not the type of book you'd want to curl up by the fire with.

I really appreciate that Yukl always finds something good about to say about any theory he's critiquing!

5-0 out of 5 stars Leadership Defined
Gary Yukl hits dead center of the leadership target. His work begins with the issue of defining leadership and tackling the difference between management and leadership. Laced throughout with extensive reference and research material the book clearly moves from definition of leadership through different levels of leadership to top strategic leadership practices. His lessons and practices are both valuable and usable.

Readers will be treated to detailed, relevant discussions of the each leadership issue discussed within the book. Within each issue, Mr. Yukl, glides through the basis of the theories and then details realities of how to achieve the results suggested by those theories. Within several topics, he provides cases studies and questions about those case studies for the reader's consideration. The result is a practical, working manual about leadership.

Between the discussions of the leadership issues and the practices there is something here for all readers. More importantly, there is plenty or information within the covers of this book that truly matters. Anyone with a leadership role of any type should read this book. ... Read more


4. Robert's Rules of Order Newly Revised in Brief
by Robert M., III Henry, William J. Evans, Daniel H. Honemann, Thomas J. Balch, Henry M. Robert
list price: $6.95
our price: $6.26
(price subject to change: see help)
Asin: 0306813548
Catlog: Book (2004-04-01)
Publisher: Da Capo Press
Sales Rank: 4543
Average Customer Review: 5 out of 5 stars
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Book Description

A concise and user-friendly guide to the essentials for conducting a meeting by the official Robert's Rules of Order authorship committee.

In a club, a condo association, or a board of overseers, how is business carried over from one meeting to the next? How is a meeting best kept on track? Who keeps the order and who decides what the agenda will be in the first place?

The answers to these concerns of assembly can be found in the rulebook of orderly meetings: Robert's Rules of Order Newly Revised 10th Edition. But weighing in at over 700 pages, at least 80 percent of its content will be needed less than 20 percent of the time. Those not well versed in parliamentary procedure can find themselves lost while trying to get guidance on the everyday basics.

The solution? Robert's Rules of Order Newly Revised Concise. Written by the officially sanctioned Robert's Rules of Order authorship team, this short and user-friendly "cheat-sheet" of a guide briefs readers on the rules most often needed at meetings--from debates and amendments to votes and nominations. With sample dialogues, helpful references to the "big" book throughout, and handy tips for elected or appointed officials, Robert's Rules of Order Newly Revised in Brief is the essential abbreviated meeting rulebook. ... Read more

Reviews (1)

5-0 out of 5 stars User-friendly meeting guide
This has to be the most user-friendly book I've seen, starting with the inside of the front cover. It says, "If you only have 30 minutes" then read certain chapters.

Somehow these experts figured out what the rest of us would need to know and how we would be looking for it. Maybe they had a panel of non-experts to critique.

There are chapters detailing what the words are that you use to make something happen and how to use those words. Best of all, everywhere you look there are copious examples.

In the back are succinct tables of those same words and there is also a chapter on how to find the completely complete information on the topic in the big "Robert's" book

Most of the book is concerned with what you need to know as a member of the group. There are separate chapters for an officer of the group, which contain the things that most of us don't need to know.

This is not a book you'd save for a winter evening curled up in front of the fireplace. It's to tell you all sorts of things you'd really rather not have to know, but that you really need to know. I've already decided that mine is mine alone. Nobody is going to borrow it because it would never come back to me. ... Read more


5. The Enthusiastic Employee : How Companies Profit by Giving Workers What They Want
by David Sirota, Louis A. Mischkind, Michael Irwin Meltzer
list price: $26.95
our price: $26.95
(price subject to change: see help)
Asin: 0131423304
Catlog: Book (2005-01-20)
Publisher: Wharton School Publishing
Sales Rank: 4803
Average Customer Review: 5.0 out of 5 stars
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Download Description

"Enthusiastic employees outproduce and outperform. They step up to do the impossible. They rally each other in tough times. Most people are enthusiastic when they're hired: hopeful, ready to work hard, eager to contribute. What happens to dampen their enthusiasm? Management, that's what.

The Enthusiastic Employee draws on 30 years of research and experience to show you exactly what managers do wrong¿and what they should do instead.

Drawing on detailed case studies and employee attitude surveys in hundreds of companies, the authors offer research-proven solutions¿not fads, nostrums, or phony shortcuts. Along the way, you'll identify the dollars-and-cents business case for high employee morale, learn exactly what employee morale means, and discover the specific management practices that offer the greatest positive performance impact.

The definitive guide to encouraging, sustaining, and profiting from employee enthusiasm!

  • Techniques shown to increase employee performance 30-40%¿and increase stock performance, too!
  • Proven solutions, real data, not fads! Based on research with 2,500,000+ employees in 237 companies
  • Fairness, achievement, camaraderie: delivering the three core elements of a healthy workplace
  • Stop your organization's managers from demotivating your employees
  • Build a real partnership culture for the long term
" ... Read more

Reviews (14)

4-0 out of 5 stars Important read for management...
I think that many businesses and bosses could be so much further ahead if they read The Enthusiastic Employee by David Sirota, Louis A. Mischkind, and Michael Irwin Meltzer (Wharton School Publishing).

Chapter List:
Part 1 - Worker Motivation, Morale, and Performance: What Workers Want - The Big Picture; Employee Enthusiasm and Business Success
Part 2 - Enthusiastic Workforces, Motivated by Fair Treatment: Job Security; Compensation; Respect
Part 3 - Enthusiastic Workforces, Motivated by Achievement: Organization Purpose and Principles; Job Enablement; Job Challenge; Feedback, Recognition, and Reward
Part 4 - Enthusiastic Workforces, Motivated by Camaraderie: Teamwork
Part 5 - Bringing It All Together: The Total Organization Culture - and How to Change It: The Partnership Organization; Translating Partnership Theory into Partnership Practice
Part 6 - Appendices: Survey Administration and Population Composition; Reliability and Validity of the Data; Job Satisfaction: Demographic, Occupational, and Regional Breaks; Comparisons with Other Norms; The Readiness Questionnaire; Endnotes; Index

The authors have done a number of surveys of employees to get a idea of how 1) employees feel about their current jobs, and 2) what they'd like to see from their companies and management.These findings are presented to the reader (which *should* be in management) to help them understand how their staff really thinks and works.The conclusion is that companies can profit handsomely by understanding what their employees want and making sure they get it.And it's not always just money.It can be a sense of teamwork, a vested interest in making sure the company is successful, or even just the challenge of being given a difficult job along with the authority to do what's necessary to pull it off.While not every employee is the same or is motivated by the same ideals or benefits, a company that follows the findings in this book and implement changes will find turnover plunging and job satisfaction going up to unknown levels.

Definitely worth reading if you run a company or have staff that report to you...

5-0 out of 5 stars ONE OF THE BEST BOOKS ON MANAGING PEOPLE!
Based on 30 years of research, the authors demonstrate a clear relationship between financial performance and employee morale. Data reveals threedimensions of morale, each having subfactors: 1) equity (job security, compensation, respect), 2) achievement (organization purpose and principles, job enablement, job challenge, and feedback, recognition and reward, and 3) camaraderie (teamwork). Chapters are devoted to each of these subjects and provide illustrative examples. Furthermore, the authors have developed a People Performance Model consisting of: leadership; management practices; employee morale; individual performance, customer satisfaction; customer behavior; and business performance; the model provides an excellent framework for gaining insight into crucial connections. Appendices include a self-assement questionnaire for managers and key statistical findings. Speaking not only as a reviewer, but a management consultant (HRconsultant.com), this book is a gem. It is exceptionally informative and insightful; one of the best books on the subject of successfully managing people.

5-0 out of 5 stars This one shouldn't be missed
From time to time, as a book reviewer, I come across a book that could easily slide under the radar-but should not. This is one of those books.

The book's subtitle is "How Companies Profit by Giving Workers What They Want." For savvy leaders, this is a no-brainer. However, as a Certified Management Consultant with 25 years of practice under my belt, I can tell you that an uncomfortably large proportion of managers don't get it. And those who may suspect that they can do more to build their productive relationships with employees often question whether these ideas are just a lot of fluff and woo-woo.

This book presents 30 years of research with the results of surveys given to over 4 million employees. This is a huge contribution to the field, particularly when the book contains a significant amount of material in the appendix about research methodology.

The real meat of the book will be found in the sections on how enthusiastic workers are motivated by fair treatment (job security, compensation, respect), achievement (purpose and principles, job enablement, job challenge, feedback/recognition/reward), and camaraderie (teamwork). Even as you cruise through the table of contents, your mind will shout "duh!" But as you read the pages, you'll find a meld of academia and real-world that presents a serious handbook into how to gain greater commitment and results. This is a deep business book, not conversational light reading.

The final section of the text explores organizational culture and what the authors-consultants and professors-call the partnership organization. Naturally, consultants-internal and external-will gain quite a bit from this book. Corporate leaders-and particularly those charged with organizational change and positive cultural reinforcement-will find the book a treasure. Even a relatively quick read (a scanning for insights and ideas) will stimulate thinking for busy executives.

This is a book that will be scanned, re-read, and referenced by people dedicated to taking our workplaces back to the foundations that made them strong in days past...when people really cared about their jobs-when they were genuinely enthusiastic employees.

5-0 out of 5 stars Roadmap for Success
The Enthusiastic Employee... holds a compelling message: listen to your employees. When they tell organizations what they want, they are providing a roadmap for success. The discussions on equity, achievement and camaraderie make too much sense to be ignored. This book is difficult to put down.Rather than a dry business tome that puts one to sleep, it wakes you up and forces you to examine your own behavior as well as the behavior of the organization's leadership.We are presented with an approach to building a "partnership culture" that has universal application.


5-0 out of 5 stars Enthusiastic Performance and Production
If you are in management or HR or have employees of any sort, including by independent contract, get this book and follow its advice. It is worth its weight in gold, but fortunately you don't have to pay that much for it.

This is the bible of common sense management of human motivation and performance. It is also the bible of scientific study of common sense management of human motivation and performance. It contains the relevant results of 30 years worth of meticulously researched materials produced by members of Sirota Consulting where the authors are senior staff. (David Sirota is the founder.)

The book contains very little that anyone familiar with the literature in the field will find new. In fact, most reputable management consultants have told their clients most of the same things for many, many years: (1) Ask your employees what the want. They will tell you the truth and it will be reasonable. (2) Employees want to be treated fairly, including in compensation -- and fair means fair, not extrordinary. (3) Employees want the opportunity to perform well and achieve something meaningful (really!) (4) Employees want to work with others who share their basic values and with whom they can comfortably interact and cooperate -- there is an important social element in the workplace.

Sirota and his co-authors build on those basic concepts. They tell you about those concepts in full, rich detail. You will understand that what they are saying is valid and why it is valid. They tell you the specific practical applications of the information and insights they give you. You know exactly what to do in your job to put their information to work. They show you how applying their methods motivates, improves performance, makes management easier, even fun and makes your company more profitable.

They show you how to make your employees raving fans of your company. ... Read more


6. Developing Management Skills (6th Edition)
by David A Whetten, Kim S. Cameron
list price: $99.00
our price: $99.00
(price subject to change: see help)
Asin: 0131441426
Catlog: Book (2004-04-16)
Publisher: Prentice Hall
Sales Rank: 73407
Average Customer Review: 4.56 out of 5 stars
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Reviews (9)

5-0 out of 5 stars Extremely Useful and Practical Guide to Effective Management
This book has been widely adopted and is now in its sixth edition because it has proven to be a valuable and effective text for people who want to think about what skills go into being an effective manager, how to develop them, and what are the practical means of application. The book is divided into four parts:

Part 1 - Personal Skills
Part 2 - Interpersonal Skills
Part 3 - Group Skills
Part 4 - Specific Communication Skills

Part 1 starts with developing self-awareness, then discusses managing personal stress, and concludes with approaches to solving problems analytically and creatively.

Part 2 starts with coaching, counseling, and supportive communication, then discusses gaining power and influence, motivating others, and concludes with managing conflict.

Part 3 starts with empowering and delegating, then building effective teams and teamwork, and concludes with leading positive change.

Part 4 is a series of helpful supplements and appendices on making oral and written presentations, conducting interviews, and an extremely useful section on conducting meetings based upon material by John Tropman from the University of Michigan. I had Prof. Tropman for my required class on Organizational Behavior and it was a highlight in my program. He covered some of this material in that class and it makes wonderful sense. He often says that you can use this material to cover as little as you do now, but in half the time.

What I particularly like is that each chapter opens with one or more assessments to help the student / reader think in a personal way about his or her thoughts, beliefs, and skills focusing on the key issues that will be discussed in the chapter. The approach of the book is always practical and the language uplifting and positive. I think this book shows the way to being a positive manager who can be successful in any situation without having to resort to negative human interactions to get things done. It really is a healthy approach to management.

Also, with this new edition, Prentice-Hall and the authors are offering an ONLINE version of the 30 plus assessments so that students (and general readers) can instantly receive automated feedback without having to use pencil and paper and then figure out how to score each assessment. It is all done for you. And for professors, they will be able to drill down on their class data by student or the overall class. It really is a step forward.

There are also name, subject, and combined indexes.

5-0 out of 5 stars Most Comprehensive Book On Management Skills Available
While some may find this book simplistic it is quite interesting to note that many of the skills discussed by Cameron and Whetten go unused in failing organizations (I say failing because successful organizations use the techniques found in this book). Having spent 5 years as a blue collar worker and 15 years as a white collar worker I cannot emphasize enough the applicable teachings in this book.

The authors provide "how to's" for many managerial situations that one might find themselves in and outline specific processes to use that are time tested. There is obviously a lot of thought given to both the subordinate and the supervisor as all examples are thought through with mutual respect.

I own over 200 management books and if there were a fire (God forbid) where I could take only one book with me, this one would be it.

1-0 out of 5 stars unhappy
this book i felt was more practical in what i can do rather than why management skills and styles are needed which i felt was going t give me that answer

5-0 out of 5 stars A classic, with much to apply for anyone who wants to grow
This is a spectacular book. I was first introduced to it in a managerial skills class in graduate school. It is a very well-written text, and is full of practical knowledge that anyone can apply. You don't have to be a manager to appreciate what this book can help you do. Anyone can benefit from the book's teachings.

Each chapter (most of them, at least) begins with one or more self-quizzes to determine your abilities or knowledge of each subject. The chapter then helps you to improve your deficiencies. If you repeat the quizzes after you've studied and applied the material, you'll see improvements, as well as additional areas in which to work.

To use this book to the greatest benefit, you should develop solid plans to:

1. Assess your needs (through quizzes)
2. Learn the material (reading the chapters, or the sections in which are lacking)
3. Apply the material (in your life, at work, etc.)
4. Reflect on what happened, what worked, what didn't, etc.
5. Re-assess your abilities (with the quizzes)

As for the topics this covers, it includes nearly every situation you could run into at work. However, a lot of the material is applicable to life in general.

This book is a must read if you want to grow. Before you rush out and buy cheaper, less complete books, add this one to your library. That way you'll have a much better framework from which to purchase other books (if you even need them!).

5-0 out of 5 stars Useful book, with a lot of practical exercices
Here's one of the best management book available. Not only it will give you practical management techniques, but this book is also full of good exercices. I will definitely but the next edition as soon as it will become available. If you are a manager or want to become one, do not hesitate to invest your money in this book. It might look expensive, but when you consider all the techniques shown in this book, it is cheaper than a ...no-more-than-average management book. ... Read more


7. Management : Meeting and Exceeding Customer Expectations
by Warren R. Plunkett, Raymond F. Attner, Gemmy S. Allen
list price: $91.95
our price: $91.95
(price subject to change: see help)
Asin: 0324259131
Catlog: Book (2004-03-10)
Publisher: South-Western College Pub
Sales Rank: 256896
Average Customer Review: 5 out of 5 stars
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Book Description

The eighth edition of Management: Meeting and Exceeding Customer Expectations is a comprehensive survey of the principles and practices of management as they are currently being applied in the United States and around the world. The content and features are structured to reinforce two continuing themes that are woven into the chapters narratives: (1) the never-ending effort by managers and organizations to meet or exceed customers needs and (2) the need organizations and their people have to be guided by effective leadership. ... Read more

Reviews (1)

5-0 out of 5 stars detailed and useful
This book was a requirement for a class. It was easy to understand and apply. It comes with key terms in the margins for easy review and description. The chapters begin with a learning objective and concludes with a summary of each objective. Each chapter is filled with detailed information and highlights corporations and how they have applied each concept. I would recommend it for anyone constructing an organization or for those wishing to change management styles. It also, has a CD Rom that is incredible. ... Read more


8. The Mentor's Guide: Facilitating Effective Learning Relationships
by Lois J.Zachary, Lois J. Zachary
list price: $30.00
our price: $12.00
(price subject to change: see help)
Asin: 0787947423
Catlog: Book (2000-01-15)
Publisher: Jossey-Bass
Sales Rank: 67593
Average Customer Review: 4.86 out of 5 stars
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Book Description

Thoughtful and rich with advice, The Mentor's Guide explores the critical process of mentoring and presents practical tools for facilitating the experience from beginning to end. Now managers, teachers, and leaders from any career, professional, or educational setting can successfully navigate the learning journey by using the hands-on worksheets and exercises in this unique resource.

Readers will learn how to:

  • Assess their readiness to become a mentor
  • Establish the relationship
  • Set appropriate goals
  • Monitor progress and achievement
  • Avoid common pitfalls
  • Bring the relationship to a natural conclusion

"The greatest gift one can give, other than love, is to help another learn! Every leader who cares about nurturing talent and facilitating excellence will find this book a joy to read and a jewel to share."
--Chip R. Bell, author of Managers as Mentors ... Read more

Reviews (7)

4-0 out of 5 stars Great Resource
Mentoring is so important in the world today. Having a mentor, as this book details, helps people reach the next level in their careers. Mentoring is truly invaluable. A tough thing though is finding a mentor. Where does one look? Well now there is a place to both find a mentor and also be a mentor to share your knowledge. The site is Advance Mentoring, www.Advancementoring.com

You can search to find a mentor in any industry, or to be a mentor, or even both. Now the job of finding a mentor has gotten much easier. The site offers over a tremendous number of members from over 40 countries, so you are sure to find a mentor or a mentee. Good luck. http://www.advancementoring.com

5-0 out of 5 stars The Mentor's Guide
This book provides mentors the tools they need in order to develop and maintain a mentoring relationship. In order to develop a successful mentoring relationship, it is important that the mentor have a good foundation in the purpose of the mentor/mentee relationship and then how know how to develop the relationship. The Mentor's Guide, by Lois J. Zachary, gives mentors this foundation and provides them with support in developing the mentor/mentee relationship.

Lois goes on to provide mentors with the information they need in order to be successful. Learning, according to Lois, is the primary goal of the mentoring relationship. In order for learning to occur, the relationship must be learner centered. The book provides guidelines on creating a learner-centered environment.

The book provides information as well as worksheets that help mentors develop their mentoring skills. Worksheets on developing goals and priorities, confidentiality, boundaries, planning, cross-cultural mentoring, assessing the quality of interactions, skill assessment, as well as strategies to develop successful reflections are a few of the worksheets provided by the book.

This is an excellent book that provides mentors will the tools they need in order to be successful.

5-0 out of 5 stars The Mentor's Guide: Facilitating
This book provides mentors the tools they need in order to develop and maintain a mentoring relationship. In order to develop a successful mentoring relationship, it is important that the mentor have a good foundation in the purpose of the mentor/mentee relationship and then how know how to develop the relationship. The Mentor's Guide, by Lois J. Zachary, gives mentors this foundation and provides them with support in developing the mentor/mentee relationship.

Learning, according to Lois, is the primary goal of the mentoring relationship. In order for learning to occur, the relationship must be learner centered. The book provides guidelines on creating a learner-centered environment.

The book provides information as well as worksheets that help mentors develop their mentoring skills. Worksheets on developing goals and priorities, confidentiality, boundaries, planning, cross-cultural mentoring, assessing the quality of interactions, skill assessment, as well as strategies to develop successful reflections are a few of the worksheets provided by the book.

This is an excellent book that provides mentors will the tools they need in order to be successful.

5-0 out of 5 stars The Mentor's Guide - Feb. 20, 2003
This book provides the best definition of a mentor that I have come across thus far with the statement "...and at there best they inspire us to reach beyond ourselves; they show us how to make a positive difference in a wider world". It is an easy to read reference tool filled with applicable information about how to prepare for and what to watch for during your journey as a mentor. The author does an excellent job of inspiring a can do attitude by giving the reader the ability to use this book as a workbook to be able to work through real life experiences. This book is a must have for anyone desiring to be in a mentoring relationship.

5-0 out of 5 stars A must read for mentoring!
I just finished my thesis on mentoring child care center directors. The Mentor's Guide was the best resource. My thesis quotes many authors but there was non better than Lois Zachary. Her book is the easiest to read and she puts into words what I was thinking. I can't say enough about the wealth of information, ideas, quotes and straight comments that I found useful in this book. If you are embarking on a mentoring relationship this book is a must read. Thank you Lois. ... Read more


9. The Big Book of Humorous Training Games (Big Book of Business Games Series)
by DoniTamblyn, SharynWeiss
list price: $21.95
our price: $15.36
(price subject to change: see help)
Asin: 0071357807
Catlog: Book (2000-06-27)
Publisher: McGraw-Hill
Sales Rank: 11053
Average Customer Review: 4.8 out of 5 stars
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Book Description

To produce changes that last beyond the classroom, training games must engage restless audiences, keep them interested­­and make learning fun!

The Big Book of Humorous Training Games uses witty, engaging games to create memorable lessons in numerous basic training topics, including customer service, teambuilding, creative problem solving, time management, and more. Step-by-step instructions work with dozens of reproducible handouts and worksheets help trainers and speakers minimize preparation time­­and maximized training success.

... Read more

Reviews (5)

4-0 out of 5 stars Lots of ideas
I got this book with Brian Miller's Quick Teambuilding Activities (also from amazon.com). Both are good. This one has more activities, but not necessarily better ones. I like the way this one often has a "suggested funny intro" for introducing the activity because i usually stumble in setting it up. The only problem is that some of the activites are quite long (up to an hour)...that's where Millers book excels, all activities are 15 min or less. The activities here are organized into nice categories, too.

5-0 out of 5 stars Refreshing and Innovative
This is the best book on training games I have ever read. It gives new insight that I have found lacking in other authors. Sharyn Weiss is a genious in her trade. Thank you for making my job in executive and managerial training easier.

5-0 out of 5 stars The Big Book of Humorous Training Games
This book is a must for anyone who is involved with training or in giving presentations. I write and design training materials for a large corporation in which there is a constant need for training on many different levels. I have repeatedly used this book to make even the dryest of training materials fun, interesting and interative. The techniques work for all levels of employees from management down to Customer Service Reprensentatives. Now people walk away from training classes retaining far more information than before I found and began using this book. Participation and interest have greatly improved. I highly recommend this book-don't wait another minute longer to buy it!

5-0 out of 5 stars Fabulous
This book is a great reference for any trainer! Most of the Training Game books I have reviewed have a few games that really apply to your classroom needs. Not this one! There were very few of the games that I won't be using! So far, each one I have used has been received with enthusiasm by my students. I particularly enjoyed "Look Ma, No Hands" while training Delegation Skills.

5-0 out of 5 stars Humor Opened Doors and Minds
I recently purchased a copy of this book as I was preparing to facilitiate a workshop on respect in the workplace. I had used games in previous training sessions but was pleasantly surprised when I came across this book.

I referred specifically to Chapter 8, dealing with reducing workplace negativity. I found that the games triggered a powerful response from the participants as their concerns became very obvious in a non-threatening way. The real benefit was what happened at the debriefing. Our discussion of issues turned into in-depth problem-solving. One participant said that an issue that had been festering with her for over three years was effectively resolved because the matter was finally discussed openly.

Fifty games set out in a manner that is easy to follow, easy to understand, and clearly focused on the concern being addressed, each game in a group probes deeper into the issues without getting personal. The final game in each group leads workshop participants to make a commitment to change. The structure of the games also permitted enough flexibility to address a group's specific workplace behaviors thereby making the exercise very relevant to the group. Based on the responses from participants in my recent workshop, the point of the games came through clearly and effectively, and will result in real change in their workplace. Very powerful catalysts, your games are.

I must also say that I am thoroughly enjoying this book! As a human resource consultant and trainer, I am always looking for new ways of thinking about change. This book is stimulating my mind to find other ways to present ideas in a fun and creative manner. Doni and Sharyn really helped make my job as a facilitator easier by giving me such powerful tools. I am keeping my eyes open to purchase other books by Doni & Sharyn to add to my library. I can hardly wait for Doni's new book, LAUGH AND LEARN: 95 WAYS PEOPLE WHO TEACH CAN USE HUMOR TO BOOST THE BRAIN. ... Read more


10. Presenting to Win: The Art of Telling Your Story
by Jerry Weissman
list price: $24.95
our price: $16.97
(price subject to change: see help)
Asin: 0130464139
Catlog: Book (2003-03-03)
Publisher: Financial Times Prentice Hall
Sales Rank: 38654
Average Customer Review: 4.77 out of 5 stars
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Download Description

In Presenting to Win: Persuading Your Audience Every Time, the world's #1 presentation consultant shows how to connect with even the toughest, most high-level audiences--and move them to action. Jerry Weissman shows presenters of all kinds how to dump tho ... Read more

Reviews (13)

5-0 out of 5 stars It's really presenting to win
You may be a skilled presentator, but your so called "support material" may be working against you. I give presentations almost every day since I work as a consultant and the audience response is better since I started following the book's advise. The book's writting is easy to understand and can be read very fast. The advice the author gives is easy to follow and it translates into achievements in real life. This book should be required reading for everybody in college, I'm giving it to the personnel under me as required reading. It's a great book. It has some typos and as verything it could be improved, but it's a great book.

4-0 out of 5 stars The real story in presenting
I teach courses in business writing, including lessons on presentations. When students ask for good books to continue learning, this is the book I recommend for presentations. I also suggest that it will help them with all of their communications at work. The ideas in the book are simple yet powerful. For example, the most important communications we do at work is convincing others, and a powerful way to do that is to tell them a story. It is fundamental human nature that storytelling awakens, relaxes, and engages those who are listening.

Unfortunately, the editing and packaging of the book are not as well done as is the presentation of the main ideas. The author has had one audience for years: entrepreneurs who are trying to convince bankers to back their IPOs. The publisher tried to take his ideas and make them applicable and accessible to all business people everywhere. They did not quite succeed, for a variety of reasons.

The text uses vocabulary and figures of speech that exclude those who are not older, male, American, entrepreneurs in Silicon Valley. It uses basic words (graphics, verbal) in ways I found confusing. It has errors in grammar and punctuation, as well as inconsistent ways of presenting material. The book includes an unnecessary color insert. The end of the book received much less editorial attention than did the beginning of the book. As I read the first parts of the book, I was usually smiling and saying, "Ah hah!" As I read the latter parts of the book I found myself occasionally frowning and asking, "Huh?" And the whole book is replete with intrusive "sideboxes" that repeat parts of the text. I find this distracting and insulting. I know publishers love them, but I think their reasons for using them have more to do with "doing what everyone else is doing" than with proven efficacy for the intended audience. Overall I would say it's an adequate first draft of an excellent book.

The usefulness of the ideas in this book almost justifies giving it a rating of 5 stars. The price is good, too. But an adjustment is necessary due to the audience bias, lackluster editing, and obtuse publishing. Despite all this, it is a very useful book on real-world business communication.

5-0 out of 5 stars Real information you can use!
I purchased this book after the executives of my company raved about Jerry Weissman's work in helping them prepare for our IPO. Unlike many other books on this topic, I found it to be very useful because it provided a framework that was simple yet creative. The real-world examples he uses are great and they make it a more interesting read for those of us who enjoy learning more about the techniques used by successful people. Jerry is starting to conduct public seminars in the Bay Area but if you can't make it to a seminar, the book is a great alternative.

5-0 out of 5 stars Packed with Knowledge!
The lessons in this excellent book should be studied and applied by everyone who has to give presentations. In terms of audience connection and persuasive technique, Abe Lincoln must have known everything here (except, perhaps, the details of PowerPoint). And that's good, because you don't need anything new or fancy to give a great presentation, you just need a message and clear instructions on how to deliver it - so, here they are. The book is cleanly written with pop-out boxes, sample graphics and corporate examples. Anyone who ignores its powerful basic rules will fail at presenting. Failure means boring the audience and leaving them unconvinced and unwilling to hear more. This is your cure for those blues. The book's flaw is the author's tedious self-promotion, but he's a former TV guy, so what the heck do you expect? The bottom line, we attest, is that what he says, you need to know.

3-0 out of 5 stars It seems having no typos isn't one of the deadly sins
Its a good book, but full of typos. Excessive typos creates will a subconscious skepticism of the credibility of the author while reading. It's ironic that a book on effective presentation contains so many typos, I would say more than I can will remember from any book at from a major publisher.

(The typos above were intended.) ... Read more


11. How I Raised Myself from Failure to Success in Selling
by Frank Bettger
list price: $12.00
our price: $9.00
(price subject to change: see help)
Asin: 067179437X
Catlog: Book (1992-04-09)
Publisher: Fireside
Sales Rank: 5489
Average Customer Review: 5 out of 5 stars
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Book Description

A business classic, How I Raised Myself from Failure to Success in Selling is for anyone whose job it is to sell. Whether you are selling houses or mutual funds, advertisements or ideas -- or anything else -- this book is for you.

When Frank Bettger was twenty-nine he was a failed insurance salesman. By the time he was forty he owned a country estate and could have retired. What are the selling secrets that turned Bettger's life around from defeat to unparalleled success and fame as one of the highest paid salesmen in America?

The answer is inside How I Raised Myself from Failure to Success in Selling. Bettger reveals his personal experiences and explains the foolproof principles that he developed and perfected. He shares instructive anecdotes and step-by-step guidelines on how to develop the style, spirit, and presence of a winning salesperson. No matter what you sell, you will be more efficient and profitable -- and more valuable to your company -- when you apply Bettger's keen insights on:


• The power of enthusiasm

• How to conquer fear

• The key word for turning a skeptical client into an enthusiastic buyer

• The quickest way to win confidence

• Seven golden rules for closing a sale ... Read more

Reviews (38)

5-0 out of 5 stars timeless
When a book receives hearty endorsements from Dale Carnegie and Norman Vincent Peale, it is hard to question its merit. What amazes me about this book is how gracefully it has aged. Even though this book was published in 1947, it is based on timeless principles that are just as effective today as the day they were written.

The language that Frank Bettger uses has travelled the years quite nicely; many books from this era contain long-lost expressions and dated language that make them less relatable -- not so here. Only the dollar figures used in the real life examples give the age of the book away. Bettger's friendly, conversational style makes this an easy read.

This book works because it is principle-based and backed up with real life illustrations covering both the "what to do" and "what not to do" ends of the spectrum. Truly a classic, the applications in this book go beyond sales to have a positive effect on all aspects of your life.

Larry Hehn, Author of Get the Prize: Nine Keys for a Life of Victory

5-0 out of 5 stars A must read for all sales people
If you are in sales or want to be, you must read Frank Bettger's
"How I raised myself from Failure to Success in Selling" literally from someone who failed terribly initially.

Bettger's story is one of inspiration and determination. Some of his keen insights include: The power of enthusiasm, how to conquer fear, the one key word that will turn a skeptical prospect into a happy and satisfied client, the quickest way to win confidence, how to deliver a winning sales talk and 7 golden rules for closing a sale.

Interesting is that one of Bettger's biggest supporters for writing this book was Dale Carnegie.

This is another one of those golden classics that some of us have hidden away only to appreciate it's value after rereading it many years later.

Great book. I highly recommend it.

5-0 out of 5 stars Success from Success
Book review

Frank Bettger describes profoundly experiences to succeed in selling.

Bettger's book, How I raised myself from failure to success in selling, is deserving of a

five-star rating, because he explains and shows the real facts in salesmanship, the

impediments and the success in the same time. Bettger relates his own experiences as a

salesman; his intentions are that every new salesperson should take his book as an advice and

should follow all the rules he gives. The author relates about enthusiasm in job,

confidentiality, how to remember and to not forget costumers, and how to be organized.

Furthermore, Bettger increases a hope for those who believe that salesmanship is their

vocation and gives them more interest to continue this career.

Frank Bettger was a baseball player at his 20's; one day he had a big accident at one of

his arm and from that moment he ended his career as a baseball player. After that he decided

to do something different, so he started to sell life insurance. This job did not make him happy

until one day he heard a poem which made him to continue this career. One of the things was

that he started to put more enthusiasm in his work and to see things differently. He's routine

at work was to call people and to convince them to buy life insurance. Unfortunately this was

not enough; to make people to believe him he started to talk with more enthusiasm, to put

more questions, and to be organized. These changes raised his income, but more than

that he started to sell life insurance more than he did before. He believes that working with

enthusiasm is one of the biggest steps in a sale career. "Force yourself to act enthusiastic, and

you'll become enthusiastic!" (15)

After a while when his experience grew Bettger discovered and learned, in the

same time, that to be confident is what most of the people like. Asking questions made him to

believe that the interviews are more productive and consistent. The author found that asking

a question "is the only way to get people to think!" (62) Some of the questions that he used, in

one of the biggest contracts of his life, where what ambitions, hopes and objectives from that

interview the costumer is expecting. All these questions made his business to be

prospering and to grow as he wanted. The author knew that people like to make business, but

they also like that some questions to remain without answers. In his book Bettger gives six

things that salesmen should learned to approach the question method. The most important is

"Enables you to help the other fellow recognize what he wants. Then you can help him decide

how to get it." (62)

Equally important from Bettger's experience is to remember names and faces in many

cases. The best way to memorize these is to remember three words: impression, repetition,

and association. He is convinced that if a salesperson memorize these things will be much

easy to remember names and faces avoiding the salesman to talk too much. Impression is to

get a clear interest in someone's name and if is hard to be memorized do not be afraid to ask

the person again. Repetition is when having a conversation with somebody that person's name

is repeated at short intervals to make sure the brain is going to catch it. Association is when a

face is associated with a picture or with the person's business. Sincerity and honesty make

a businessman to be believed and to increase his reputation. "If you want to be welcome

everywhere, give every living soul you meet a smile, from down deep inside." (128)

Again Bettger shows that costumers are the main point to make a sale; sometimes just

using the business card can make the business to prosper. If a salesman is remember and is

calling a costumer after a wile is a good way to make that man to do not forget the new

business that he made. Many costumers like to share their happiness and success in business

with other friends or neighbors; they will not forget, and they will tell to the other people

about their new friend and about what he did for them. "New costumers are the best source of

new business...new costumers." (164)

Similarly important is to be self-organized; making appointments and keeping them in

a note book makes a salesman to be more organized and to have everything in the right place.

The time is very important in this business, not only for the salesman but especially for the

costumers. Many businesspeople are too busy to accept a strange visitor without to have an

appointment and without to know what it his business about. Bettger's suggestion is to make

appointments with a week before, to make sure a confirmation will be received in the

meantime. The author said that the following rule is good to memorize "First, sell the

appointment, second, sell your product." (144)

Otherwise Bettger became a good salesman after he had reading The

Autobiography of Benjamin Franklin. This book was his inspiration to act with enthusiasm,

to be confident, to remember names and faces, to be self-organized, and to not forget his

costumers. All those people who not have success in their work should read Bettger's book;

he relates everything they need, not only how to succeed but more than that how to not be

afraid to fail when a sail does not work. To be a salesman is not easy it just needs enthusiasm

and power to succeed in this business. Bettger said "take one thing at a time, and give a

week's strict attention to that one thing; leaving all the others to their ordinary chance." (191)

5-0 out of 5 stars A timeless classic!
Frank's book is a timeless classic. I heard a lot of good things about this book in a mastermind group meeting in NYC with Mike Litman.

The book lived up to it recommendations.

There are many ideas in this book that anyone in any field can relate to. Even if you are not a salesman, there are many ideas in this book that are about "how to achieve success."

If you are interested in achieving success I highly recommend you reading this book and applying the principles within. Wishing you best of luck and much success,
Your devoted life coach,

Zev Saftlas, Author of Motivation That Works: How to Get Motivated and Stay Motivated

5-0 out of 5 stars The Best Book Ever Written on Sales
Rather than simply giving you information, Bettger tells you his story and how he learned what he learned. He tells you what he did and how it worked. This book comes from an era before slick and hype. Bettger is straightforward, honest, and sincerely trying to help the reader, and if you're a salesman, I think this book should be part of your core library. Bettger doesn't worry about superficial techniques for closing the sale. As any really successful salesman knows, you have to be honest and sincere to be great at selling, and that's where this book comes from. You'll get deep principles rather than manipulative tricks. The principles in Bettger's book work, not just in selling, but in life. I regularly read pages daily to inspire and refresh. Bettger's book should be in every salesman's library.

Other Recommendations: "How to Win Friends and Influence People" by Dale Carnegie, "Power of Positive Thinking" by Norman Vincent Peale, "Lateral Thinking" by Edward DeBono and "Breakthrough Advertising" by Eugene Schwartz. ... Read more


12. PowerSpeak: Engage, Inspire, and Stimulate Your Audience
by Dorothy Leeds
list price: $15.99
our price: $10.87
(price subject to change: see help)
Asin: 1564146847
Catlog: Book (2003-06-01)
Publisher: Career Press
Sales Rank: 449197
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Book Description

PowerSpeak shows you how to engage, stimulate, and maintain an audience's attention. This book focuses on the elements of speaking effectively from a design and a delivery perspective. Dorothy Leeds, rated by Dun's Business Month as one of the top motivational speakers in the country, isolates these essential elements to assure that any speaker can gain and keep the audience's attention. She focuses on the trouble spots of any presentation and the six major faults speakers make.This book also includes tips and strategies for the following: o Breaking the fear barrier. o Ten steps that guarantee a complete presentation. o How to avoid weak, passive language and make humor your ally. o Voice and speech exercises. o How to handle the Q & A portion of a presentation. o How to develop your own style and project positive body language. o How to incorporate (or not incorporate) new technology into presentations. ... Read more


13. Experiential Learning: Experience as the Source of Learning and Development
by David A. Kolb
list price: $121.99
our price: $103.69
(price subject to change: see help)
Asin: 0132952610
Catlog: Book (1983-10-01)
Publisher: Financial Times Prentice Hall
Sales Rank: 239522
Average Customer Review: 4.5 out of 5 stars
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Reviews (2)

5-0 out of 5 stars An indispensible and seminal text!!
Kolb's "Experiential Learning" is a masterpiece. In it, he deftly synthesizes the strands of learning theory and psychological research that inform his 4 stage learning cycle. All committed "experiential educators" should consult this book in order more deeply to understand the deep and rich conceptual foundation(s) of our potent pedagogical practice. In his "Foreword" to the volume, Leadership guru Warren Bennis positively hyperventilates in applauding Kolb's achievement in this work. And for good reason! From thence comes Kolb's elegant & powerful "Learning Styles Inventory" (or LSI), among other things. Even if you're a cynic or skeptic re: the merit of experiential education, you would do well to peruse this tour-de-force in order better to appreciate what you may be missing.

4-0 out of 5 stars Please pass the molasses
When one encounters the word " dialectic" while reading academic texts it should be as a clear signal as a fire to forest ranger that trouble is on the horizon. This statement may be a bit of an exaggeration but it would definitely be accurate to say that Kolb's Experiential Learning is no easy read. Of course, this does not diminish the value of the book, in spite of difficult passages. Ironically, this is the essence of the concept of "dialectic". Liberal doses of psychology are ladled throughout the book as the masters (Piaget, Jung, et. al) are consistently consulted to back up theory. Although not professing to have knowledge about psychology, it is clear that their work is essential to establish the interrelationship between cognition and experiential learning. Theory of learning and the opposing learning styles of apprehension and comprehension are explored. This book is clearly the cure for a stubborn case of insomnia. I can't say that the book is without merit, however, because it held some great information that will be useful now and in future applications when I have the chance to practice my current endeavors. Some passages even caused a sense of anticipation for the succeeding ones because there was a considerable amount of interesting information that I had not yet pondered. I would compare this book to putting molasses on pancakes on a winter day. It is thick and doesn't go down easily but great once you warm up to it ... Read more


14. Death by Meeting : A Leadership Fable...About Solving the Most Painful Problem in Business
by Patrick M.Lencioni
list price: $22.95
our price: $16.06
(price subject to change: see help)
Asin: 0787968056
Catlog: Book (2004-02-20)
Publisher: Jossey-Bass
Sales Rank: 1593
Average Customer Review: 4.2 out of 5 stars
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Book Description

Casey McDaniel had never been so nervous in his life. 

 In just ten minutes, The Meeting, as it would forever be known, would begin.  Casey had every reason to believe that his performance over the next two hours would determine the fate of his career, his financial future, and the company he had built from scratch.

 “How could my life have unraveled so quickly?” he wondered.

 In his latest page-turning work of business fiction, best-selling author Patrick Lencioni provides readers with another powerful and thought-provoking book, this one centered around a cure for the most painful yet underestimated problem of modern business: bad meetings.  And what he suggests is both simple and revolutionary.

 Casey McDaniel, the founder and CEO of Yip Software, is in the midst of a problem he created, but one he doesn’t know how to solve.  And he doesn’t know where or who to turn to for advice.  His staff can’t help him; they’re as dumbfounded as he is by their tortuous meetings. 

Then an unlikely advisor, Will Peterson, enters Casey’s world.  When he proposes an unconventional, even radical, approach to solving the meeting problem, Casey is just desperate enough to listen. 

 As in his other books, Lencioni provides a framework for his groundbreaking model, and makes it applicable to the real world.  Death by Meeting is nothing short of a blueprint for leaders who want to eliminate waste and frustration among their teams, and create environments of engagement and passion.  ... Read more

Reviews (25)

4-0 out of 5 stars Good anecdotal advice, but targeted at upper management
Both the format and the content of this book made it highly enjoyable. Normally, even reading about meetings is enough to put me to sleep, but this book has a great running story about introducing change to the meetings of an executive team. By the end of the book, the author has some excellent specific tips on the types of meetings to call, how often to call them, and what to expect to get from them. As he points out, the impact meeting effectiveness has on team morale can't be overstated.

The only thing I might ding the book on is that it's really about the meetings that high-level folks have, and the practical advice is somewhat less applicable to minion-type people. For instance, while the different types of meetings make sense, the frequencies don't -- I would argue that his "quarterly off-site reviews" are better translated as "end of milestone reviews" the "monthly strategic"s are completely transformed because people at a lower level usually only own a few issues at a given time, so it makes more sense for all of those meetings to be ad-hoc and around closing a single topic rather than being regular and on the most important bubbled-up topics of the day.

Still, a very valuable book and well worth an afternoon's read, even by low-level developer types like myself.

5-0 out of 5 stars One of the 5 Most Valuable Business Books I've Ever Read
We spend incredible amounts of time in meetings and so few are remotely productive. As the CEO, you know that your team has to have meetings, but you search for opportunities to cancel one and let your team focus on other things that you know will be a lot more productive. Until Now...

This book turned my whole view of meetings upside down and gave me a simple, clear plan for managing meetings going forward. We just implemented the changes and everyone on my team loves the new way we do meetings. My entire team now swears by this meeting format and approach.

Pat's plan is so simple and makes so much common sense, you start to wonder why no one was running their meetings this way before. I'm going to give this book to my best business contacts, because I know that this will be one of the best gifts that they have ever received.

3-0 out of 5 stars Compelling title, interesting parable, weak close
The title is provocative and will probably sell books. The parable of a software game firm in Monterey struggling with ineffective meetings makes for a reasonably readable, well-scripted (except for "our data is inconclusive." p. 184) and intriguing story. "Death" has the air of "Disclosure" without the sex, as Yip Software allows itself to be taken over (cashing in -- a decision that probably warrants more attention than do the other matters in the book) and then scrutinized by a bigger firm. There is a late twist in the seemingly diabolic machinations of the larger firm and the catalyst to the correction in team decision making is imbued with a needless obsessive-compulsive, Tourette-like malady that allows him to have a psychological excuse -- when he is off his meds - to speak up at the meetings.

The parable reads well enough and early on reminded me of John Cleese's marvelous training film, "Meetings, bloody meetings." The original video was so good when it was made almost thirty years ago that Video Arts updated it -- with almost the exact same script and several of the same actors-- ten years ago. "Death" is more current. But Cleese in both versions got it right, better, and funnier than Lencioni. He viewed team meetings as akin to a court proceeding or a trial. The analogy worked.

Effective meetings need critical thinking, not groupthink. The Senate report on the CIA is only the most recent example of no one taking a critical stance as partial information and unreliable data accumulate. But conflict does not seem to be the appropriate remedy for premature or inappropriate consensus. Lencioni is right: Real consensus is difficult if not impossible. But constructive critical thinking is better than conflict (or obsessives off their meds) to make a meeting effective and "interesting". Getting people to feel passionate about their work and their firm is important yet passion does not come from interesting meetings, picnics or stock vesting plans. The passion needs to come from somewhere else.

Cleese's film emphasizes the need to prepare and inform in a way that Lencioni apparently rejects for weekly "tactical" meetings: No agenda, says Lencioni. Lencioni uses an imaginative Holloywood metaphor to illustrate different types of meetings -- there are sitcoms, movies and miniseries parallels for meetings -- but this doesn't really work out for me in the end. The parable comes to an abrupt end and then Lencioni moves to a more formal, structured teaching style and my interest that had been waning disappeared.

I prefer "Death by chocolate" myself.

5-0 out of 5 stars Enjoyable and Inspiring
I found this book very inspiring. The fable style really makes reading enjoyable. Simple example in daily life.

4-0 out of 5 stars A Good Read!
Continuing the current hot trend of couching business counsel in fables, author Patrick Lencioni takes on the ogre of the deadly dull meeting and through story and advice, wrestles it to the ground. The book is in large part about boring meetings and the author manages to reproduce their tone exactly. The protagonists are the boss, Casey, and an employee named Will who eventually loses his temper in the face of one more stifling, useless meeting. The author plants lessons about meetings throughout the story, revealed by the characters' experiences. However, after the fable comes an undiluted section of advice: about 40 pages of straightforward, expository prose about how to have more effective, engaging meetings. If you want useful workday advice and prefer to save fairytales - even those with built-in lessons - for bedtime, start there. We welcome this solid guidance on how to make meetings work better. ... Read more


15. Hardball for Women : Rev. Ed.
by PatHeim, Susan K. Golant
list price: $15.00
our price: $10.20
(price subject to change: see help)
Asin: 0452286417
Catlog: Book (2005-01-25)
Publisher: Plume
Sales Rank: 29741
Average Customer Review: 4.5 out of 5 stars
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Book Description

In Hardball for Women, Pat Heim shows women how to break patterns of behavior thathave put them at a disadvantage in the business world of men.Whether the arena is a law firm,a medical group, a corporation, or any other work environment, Hardball for Womendecodes the male business culture and gives readers strategies on how to use its rules to getahead—and stay ahead. Readers will learn to:

• Be assertive without being obnoxious
• Display confidence
• Engage in smart self-promotion
• Lead both men and women—and recognize the differences between them
• Use "power talk" language to your advantage
... Read more

Reviews (18)

4-0 out of 5 stars Learn to play hardball--woman style
This review is a collaborative writing project completed by a ENGL/227 class at DeVry University in beautiful Colorado Springs, Colorado.

This book teaches you how to be a team player as well as a leader. Playing hardball doesn't mean being ruthless or heartless. Highlights include using nonverbal cues to your advantage, using "power talk" to come across as confident, and making the most out of criticism. The only thing we would change is the book's cover design.It is very outdated. All in all we would recommend this book to all professionals, men and women. :)


4-0 out of 5 stars Good guidance for Women
Working in a male-dominated company in a male-dominated field (sales) I had noticed some of the behaviors mentioned in this book. However, "Hardball" gave me insight into WHY I saw these behaviors and how to deal with them. The book is getting a little dated (the power suit/skirt is out, the power suit with slacks is the choice of women executives these days) but still very good information. You must keep in mind that not ALL men think this way - as with all generalizations you have to keep flexible and adapt to the situation. A must read for any woman who is mystified by the behaviors she sees around her and wants to move up in the corporate world.

5-0 out of 5 stars Absolutely excellent
As a woman who's worked in a "man's field" for 20+ years, I really thought I knew how to play hardball. Boy was I wrong. This book by Pat Heim and Susan Golant really showed me where I was making sometimes fatal errors and how to fix them fast. The result has been more respect at work from my male peers and enough confidence to ask for -- and receive -- a substantial raise. This is a must-have book. I just wish that I had found it many years ago.

5-0 out of 5 stars I Needed This Book Years Ago
Excellent!!One of my MBA instructors recommended this book to me.Pat Heim made me aware that I hedged, tagged, and smiled way too much.I no longer do those things.Great book!!I highly recommend it for everyone!!

5-0 out of 5 stars One of the better self help books out there
I am not a big fan of self-help books, but bought this at a friends recommendation and found it very helpful despite my lack of enthusiasm typically for "pop psychology/sociology". I have often found myself confused as to why I was doing what I thought I was supposed to do in order to be successful: working hard, being what I thought was a good "team player" and serving my organization, and yet I kept finding myself being attacked, hurt, and even demoted.This book explains the "rules" and gives insight into how to play the game that exists in todays American workplace.I'll know that women have really made headway in the workplace when there are self help books out there teaching men how to "play the game" in a woman's cultural world too, but till then, women in the workplace need books like this. ... Read more


16. Level Three Leadership (2nd Edition)
by James G. Clawson
list price: $60.00
our price: $60.00
(price subject to change: see help)
Asin: 0130329436
Catlog: Book (2002-05-01)
Publisher: Prentice Hall
Sales Rank: 123705
Average Customer Review: 5 out of 5 stars
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Reviews (1)

5-0 out of 5 stars Author's Comment
This book summarizes current, practical knowledge about what it means to be an effective leader. Leadership implies three major thrusts: strategic thinking (leadership for what?), relationship building (leading whom?) and designing an action context (organizational design issues) all discussed in the text. Further, the book asserts that leaders who target Level Three (core values, assumptions, beliefs, and expectations or VABEs) can be more effective and powerful than those who, traditionally, target Level One (focus on behavior) and Level Two (conscious thinking). The book also introduces the notion of INFOCRACIES, or organizations that are increasingly being redesigned by the information systems within them and presents a framework for thinking about developing deeper influence. As the author, clearly I'm biased, AND I've found that this approach has worked very well with many clients and executive education programs. The book was intended as a dense summary for executive education audiences in short, week long seminars. If you have suggestions, I'm eager to hear. ... Read more


17. CPS Examination Review for Office Systems and Administration (4th Edition)
by Betty L. Schroeder, Diane Routhier Graf
list price: $73.53
our price: $73.53
(price subject to change: see help)
Asin: 0130843245
Catlog: Book (2000-05-19)
Publisher: Prentice Hall
Sales Rank: 305849
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18. Process Consultation Revisited : Building the Helping Relationship (Addison-Wesley Series on Organization Development)
by Edgar H. Schein
list price: $41.00
our price: $41.00
(price subject to change: see help)
Asin: 020134596X
Catlog: Book (1998-08-12)
Publisher: Prentice Hall
Sales Rank: 77151
Average Customer Review: 5 out of 5 stars
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Book Description

The latest edition to the Ed Schein's well-loved set of process consultation books, this new volume builds on the content of the two that precede it and explores the critical area of the helping relationship.Process Consultation Revisited focuses on the interaction between consultant and client, explaining how to achieve the healthy helping relationship so essential to effective consultation.Whether the advisor is an OD consultant, therapist, social worker, manager, parent or friend, the dynamics between advisor and advisee can be difficult to understand and manage.Drawing on over 40 years of experience as a consultant, Schein creates a general theory and methodology of helping that will enable a diverse group of readers to navigate the helping process successfully. ... Read more

Reviews (1)

5-0 out of 5 stars A "Must Read" for Managers & Consultants!
This is the best book on "helping" I have ever read. I use it constantly in my work as an organizational change consultant.

I highly recommend Edgar Schein's work to every manager and consultant I meet. Schein's work is amazingly insightful.

Buy this one today!

Dr. Michael Beitler
Author of "Strategic Organizational Change" ... Read more


19. 201 Icebreakers Pb
by EdieWest
list price: $39.95
our price: $26.37
(price subject to change: see help)
Asin: 0070696004
Catlog: Book (1996-10-01)
Publisher: McGraw-Hill
Sales Rank: 18061
Average Customer Review: 4 out of 5 stars
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Book Description

Designed specifically for trainers, speakers, and group facilitators, this 400-page cookbook of playful group mixers helps to "break the ice" among participants at the beginning of any meeting, or to recharge participants on the brink of boredom. Complete with guidelines, these simple activities-like games, energizers, brain-teasers, and quizzes-require little or no preparation time, and most can be completed in less than 5 minutes. Also included are props and hand-outs that can be photocopied for the entire group to enjoy. ... Read more

Reviews (3)

5-0 out of 5 stars Great for Residence Life staff
There are few books on icebreakers/teambuilders that I've found to be useful with college students ( I work in Student Affairs). This book, however, offered many activities that were useful not only for just 'breaking the ice' but also for applying them to the many educational workshops we do in this field. There was also a very helpful section called "Icebreakers for the Non-Icebreaker types" that was both interesting and practical. Because I work with such a diverse range of students, I struggle to find icebreakers that are not geared solely to the extroverted-types. This collection gives a number of activities that are beneficial to teambuilding while respecting the different learning/interaction styles we see in our students. Out of the 201 offered in the book, I have found at least 180 of them that I will use as integral parts of the next staff training. This book also offers activities for groups ranging from 8 participants (good for small staffs) to 400 participants (good for all-hall activities)!

3-0 out of 5 stars Disappointing
It was disappointing to find so few ideas for a group of 100 business people who don't know each other. Most of the activities are far too personal for such a group, involving sharing personal information or touching. In addition, many of the activities have no "closure": they simply end, leaving us to wonder, what was the purpose of THAT? Many of the activities would be fine for very informal gatherings where being silly (marching in a parade, charades, making a human octopus) and getting personal are appropriate. But business people--even my lighthearted group--expect some degree of professionalism and purpose associated with such activities.

4-0 out of 5 stars Group Warm-up Exercise Testing/Assessment Instruments
Can any one help me locate a Testing or Assessment instrument that I can use to validate the usefulness of Ice-breakers or Group Warm-up Exercises? I am a Ph.D. student at Walden Un. presenting a research paper on the usefulness of Ice-breakers through Experiential Learning. I would be most greatful for any help I can get. Derrick W. Copper ... Read more


20. Administrative Assistant's and Secretary's Handbook (Administrative Assistant's and Secretary's Handbook)
by James Stroman, Kevin Wilson, Jennifer Wauson, K. Wilson
list price: $34.95
our price: $23.77
(price subject to change: see help)
Asin: 0814407846
Catlog: Book (2003-09-01)
Publisher: American Management Association
Sales Rank: 25502
Average Customer Review: 4.5 out of 5 stars
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Book Description

Being a professional administrative assistant requires an astonishing and varied range of skills involving interpersonal communication,written presentations, and organizational ability. Between coordinating meetings, making travel arrangements, and running the phone lines, administrative professionals are involved in nearly every aspect of the office.

Written in a down-to-earth style, Administrative Assistant's and Secretary's Handbook provides readers with information on subjects includingrecord keeping, telephone usage, office machines, mail, business letters, and computer software skills. Now in its second edition, the book has beencompletely revised with over 10 new chapters covering topics such as Internet security, netiquette, office ergonomics, and mobile and wireless devices, aswell as an enhanced grammar and language section.

Comprehensive and completely up-to-date, this is the book every administrative professional should own. ... Read more

Reviews (6)

5-0 out of 5 stars Not to be missed by any serious professional
This second edition of Administrative Assistant's And Secretary's Handbook has been completely revised with 10 new chapters to cover netiquette, Internet security ,office ergonomics and other modern-day concerns of secretaries and office personnel. From Internet travel planning and PDAs to computer applications common to office procedures, Administrative Assistant's And Secretary's Handbook provides an important reference not to be missed by any serious professional.

3-0 out of 5 stars Okay
This is a book written in 1995 and yet there is a whole chapter on DOS and other outdated technology. No office still uses DOS! With the ever changing technology in today's world, the author would have been so much better off skipping that whole chapter. Letter formats and telephone etiquette will still apply ten years from now, but when talking of computers; today's newest is tomorrow's obsolete. So get this book for general office information but not to become computer savvy or to learn of the software businesses are now using.

5-0 out of 5 stars This has been such a help
I just started a job as a secretary and my boss was no help in ttraining. I was lost. A friend recommended this book and it has been a lifesaver!! It has all the details and hints. After a couple of weeks, I looked like a pro.

If you are a boss, buy this book and make it part of your training. If you are a secretary like me, buy it and hide it in the drawer and next time you're stumped, I bet you find the answer here.

5-0 out of 5 stars Good for Small Business
We run a small business and this book turned out to be a great resource for making us look like a big business. The best sections include standard letter addressing, punctuation, and title addressing.

5-0 out of 5 stars Recommended for small and medium size offices
This book is a good reference for any office assistant who wants a guide on such things as mail, telephone, addressing letters, grammar, punctuation, spelling, and computer usage. It's a useful guide for improving your skills and making yourself and your business look professional. ... Read more


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