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The Heart of Change is the follow-up to John Kotter's enormously popular book Leading Change, in which he outlines a framework for implementing change that sidesteps many of the pitfalls common to organizations looking to turn themselves around. The essence of Kotter's message is this: the reason so many change initiatives fail is that they rely too much on "data gathering, analysis, report writing, and presentations" instead of a more creative approach aimed at grabbing the "feelings that motivate useful action." In The Heart of Change, Kotter, with the help of Dan Cohen, a partner at Deloitte Consulting, shows how his eight-step approach has worked at over 100 organizations. In just about every case, change happened because the players were led to "see" and "feel" the change. In one example, a sales representative underscores a sense of urgency to change a manufacturing process by showing a videotaped interview with an unhappy customer; in another, a purchasing manager makes his point to senior management about corporate waste by displaying on the company's boardroom table the 424 different kinds of gloves that the company had procured through different vendors at vastly different prices. Well written and loaded with real-life examples and practical advice, The Heart of Change towers over other change-management titles. Managers and employees at organizations both big and small will find much to draw from. Highly recommended. --Harry C. Edwards ... Read more

Reviews (15)

Worth the time to read...then pass it on.
I will admit to being skeptical when I was first introduced to this book. I had not read the original book, "Leading Change" by John Kotter for the same reason that I was reluctant this time...books that focus on change mangement are generally too dry and formula driven. This book was also driven upon the 8-step process highlighted in the first book.

However, I was told that the book focused this time more on the behavior changes of people that are needed to make change successful...and from experience, I knew that getting employees to really want to make a change makes all the difference to a successful change effort.

The book uses stories to describe how to educate and motivate others to accept change through the 8-step process. If you just look at the eight steps, they appear dry and built on well-worn cliches. Increase Urgency, Build the Guiding Team, Get the Vision Right, Communicate for Buy-In, Empower Action, Create Short-Term Wins, Don't Let Up, and Make Change Stick. Certainly, anyone that has led change can figure this out.

However, I found the stories to be very practical in describing the concept of See, Feel, Change that is needed by all employees to really embrace the change emotionally and not just logically. They have to want to change their own behaviors, not just for the project, but forever. The story I could relate to the most was "The Boss Goes to Switzerland". I have seen this happen numerous times for others and myself.

This book has practical content that can be referred to over and over again...I will use this book each time a new change initiative gets underway. Recommended for all business leaders.

The Heart of Change
As the title indicates it's a "how to" book of real life stories of how people changed their organizations. This is not a quick fix-it remedy book. It has real take-away values and merits applicable not only for the corporate environment but for any organization where people are recognized as the key to success through change. Kotter introduces his book with the premise that people are more willing to change if shown a "truth that will influence their feelings" rather than be bombarded with analytical data that force them to change their thinking. He then introduces his 8-step process which will lead to successful large-scale change. To further validate his viewpoint Kotter includes examples of real stories of individuals(managers, tech people, presidents, etc) who succeeded in bringing about positive change to their companies of course sometimes after much frustration and repeating of certain steps. I strongly recommend this book for those who are "change agents." The book also lists an interactive site for additional tips to one's personal change effort. The book is dynamic and forceful and an excellent resource for those organizations/communities of practice with the vision for the future and a "heart for change."

Show, don't tell
If you've ever felt like you're not powerful enough to make needed changes in your organization, this book has a powerful message for you: Approach change in the right way and you'll make things happen.

Filled with real-life stories, this book offers lots of inspiration. Perhaps the strongest anecdote is the story of an executive presentation made by a mid-level manager and an intern about revamping a wasteful purchasing process. Instead of cranking out a fancy report, the manager and intern filled a box of 424 different pairs of gloves (with attached price tags ranging from $5-$17) that the company was buying. Then they dumped the box on the boardroom table, clearly making a point that this process needed to be fixed.

The moral: Communicate change by appealing to emotions. And often, emotions are stirred by showing people, not just telling them.

A solid read.

Good book, plus...
This is a good book. But, I also recommend "Strategic Organizational Change" by Beitler.

Change Management - an Oxymoron?
In this book Kotter explains how people change less because they are given analysis and facts about why change is needed and more because we show them a truth that influences their feelings. This concept is not adopted by all those writing on change management. Yet it is a concept that does fit with my experience. Unless the facts, figures, and general information presented by those wanting to effect change is compelling enough to generate the feelings that change is a requirement, then change will not happen. Kotter puts it this way: See, Feel, Change. So the information and analysis must be geared toward the "seeing," and the "feeling" in order to prompt people to change. If we do not actively pursue the task of driving necessary change, change management becomes an oxymoron - change forced upon us becomes chaos and we do not manage the change, it manages us.

One of the things I enjoyed most about reading this book was the clear and logical layout with the interesting web-page navigation graphics. Also the case studies from "real life" gave practical examples of what successful change might look like in our companies. His eight steps to successful change are: 1. Increase Urgency, 2. Build the Guiding Team, 3. Get the Vision Right, 4. Communicate for Buy-In, 5. Empower Action, 6. Create Short-Term wins, 7. Don't let up, 8. Make Change Stick.

All of this helps in building a practice of Shaping the Corporate Culture, which is, of course, near and dear to our hearts at dbkAssociates. Many of the insights in this book will be of practical use to us and to our clients. ... Read more

Reviews (5)

BULLIES - FAMILY / WORKPLACE / SCHOOL / NEIGHBORHOOD
Excellent compliments to this book are: Emotional Blackmail: When People in Your Life Use Fear, Obligation and Guilt to Manipulate You by Susan Forward and Donna Frazier; Why Is It Always About You?: The Seven Deadly Sins of Narcissism by Sandy Hotchkiss and James Masterson; The Angry Heart: Overcoming Borderline and Addictive Disorders by Joseph Santoro and Ronald Cohen; The Narcissistic Family: Diagnosis and Treatment by Stephanie Donaldson-Pressman and Robert Pressman; Understanding the Borderline Mother: Helping Her Children Transcend the Intense, Unpredictable and Volatile Relationship by Christine Ann Lawson; Living with the Passive-Aggressive Man by Scott Wetzler; Malignant Self Love: Narcissism Revisited by Sam Vaknin and Lidija Rangelovska (Editor); Children of the Self-Absorbed: A Grown-Up's Guide to Getting Over Narcissistic Parents by Nina Brown; Treating Attachment Disorders: From Theory to Therapy by Karl Heinz Brisch and Kenneth Kronenberg; Toxic Coworkers: How to Deal with Dysfunctional People on the Job by Alan Cavaiola and Neil Lavender; Bully in Sight: How to Predict, Resist, Challenge and Combat Workplace Bullies by Tim Field.

And if you want to pursue the subject even further, you may be interested in reading The Narcissistic / Borderline Couple: A Psychoanalytic Perspective On Marital Treatment; Parenting with Love and Logic: Teaching Children Responsibility by Jim Fay and Foster Cline.

A Good Read!
Finally, a book that honestly identifies and analyzes that prolific workplace species - the jerk. Organized by situation and topic, Jerks at Work presents the answers to at least 200 jerk-related questions from real-life readers that were originally published in author Ken Lloyd's syndicated On the Job column. The book is psychologically sound, excruciatingly direct, extremely funny and, above all, actually helpful. Lloyd does a splendid job of covering all the bases and every kind of jerk, from the boardroom to the mailroom. We [...] highly recommend this book to everyone, because every company has at least one jerk.

It works!
I heard about this book on Dr. Laura's radio program. I bought it on her recommendation. It is everything she said. Not only is it informative, but it is also a "fun read". I know that I can already use several points in dealing with some of the "jerks" in my office. I highly recommend this book.

A great working aid
This is perfect book for dealing with those not so great co-workers. I truly enjoyed the entire book. I recommend this book to all of my friends. I also enjoy reading Ken's column in the Daily News. Ken has done it again!

A fantastic guide to the working environment.
"Jerks at Work" by Ken Lloyd is a well-written book on the trials and tribulations of the working environment. Each of us knows a "jerk" at work, whether it be our boss or a co-worker. These people are never easy to deal with, yet Ken Lloyd's book gives suggestions and tactics to dealing with just such people. "Jerks at Work" is a fantistic guide to the working environment. ... Read more

Book Description

Unlike many other books in the field that simply compare managers working at home in their various cultures, International Dimensions of Organizational Behavior describes the approaches of successful managers in interacting with people from a wide range of cultures, including from Asia, Africa, Eastern and Western Europe, the Middle East, and people from both North and South America. ... Read more

Reviews (4)

Great Textbook About International Management
I have had the pleasure of using Adler's book for several years now. Simply put, it is far more enjoyable to read than the average textbook and is packed with useful information for those wanting to learn.

Adler does a superb job of addressing the various dimensions of culture. She explains culture quite clearly and makes many connections to management practice. But maybe what I like best is that Adler goes beyond explaining. Each chapter contains vignettes discussing different cultural experiences. The short descriptions are interesting and lively. I have also noticed that the quantity and quality of vignettes has improved in the fourth edition.

Overall, the scope of this book seems quite thorough. National culture, workplace behavior across cultures, communication differences across cultures, creating synergy, multicultural teamwork and negotiation, global leadership, and the expat experience are all discussed. My favorite chapters tend to be early in the book (culture, teamwork, and synergy). It appears that these areas represent the author's greatest strength. The research informing each chapter is thorough and quite up-to-date. Maybe the weakest chapter, in my view, is chapter three which deals with communication. I suspect that maybe the author steps a bit beyond her expertise and is not able to touch on the deeper issues of cross-cultural communication (as she touches on the deeper issues in teamwork or other chapters). The result is a good chapter and sound discussion that maybe lacks the richness found in other parts of the book. She sets the standard so high in other chapters and I was hoping for the same here.

I have used this text for several years in intercultural management courses for undergraduate business students. The students seem to enjoy the book and encourage me to keep using it. I guess that is the highest praise we can give any text--students like it.

Social- Business Psychologist, PHD student
It was the basic source for my MSc project. Very helpful and very modern in its writing.Nancy Adler reached her destination. Recommendable for cross-cultural social and business analysis

Extremely Useful
As a cross-cultural trainer based in the United States, I needed to find a pragmatic book that both students and sophisticated business people would find helpful. At the same time, it had to provide a lot of solid information in an easy-to-read format. Dr. Adler's book is it at ERUdyne! Actually, we have had to replace our copies many times as they keep disappearing after positive reviews from our clients!

My copy is dog-eared. I recommend it to anyone who needs to understand how culture impacts global business organizations today. It contains excellent questions for reflection, charts, summaries and references.

Dr. Adler's book makes a positive difference in one's perception and understanding of the real challenges facing global businesses. It also provides good case studies with a step-by-step guide for addressing global organizational behavior issues. I couldn't ask for more in one text.

A Good Reference for International Managers
For any of you interested in the multicultural aspects of business decisions, I would reccommend this book. It is easy to read, has lots of good information, and covers all the necessary heavy-hitters in the field of international cultural awareness. I was quite pleased with the way the author related various cultural teachings to short stories in order to grasp a mental picture. Not many books destined to be used in a classroom setting accomplish this very well. In today's business world, one would be committing suicide by not having at least a basic understanding in the differences between various cultures of the world, if not an in-depth understanding. ... Read more

Reviews (2)

Well-grounded OB course basics
"The organizational behavior reader" contains twenty chapters, each with two or three readings by recognized academic experts, usually adapted from the original source, e.g., Harvard Business Review. Chapters begin with the psychological contract (1), theories of managing people (2), individual and organizational learning (3), individual and organizational motivation (4), ethics and values (5), personal growth and work stress (6), and later topics include managing diversity (12), leadership (13), decision making (15), performance appraisal (18), and managing change (20). The pantheon of authors features experts such as Henry Mintzberg, Jay Conger, Denise Rousseau, Ed Lawler, Peter Senge, Cary Cooper, Deborah Tannen, Geert Hofstede, Hank Sims, Victor Vroom, Jeffrey Pfeffer, Ray Miles, and Rosabeth Moss Kanter. There are numerous charts, diagrams, graphs and models. Anecdotes and examples are plentiful. Self-assessments are rare. Few of the readings offer empirical data; the emphasis is on mental models, images, and concepts.

Professors of organizational behavior, looking for readings rather than integrated text, exercises, and cases, as well as a less expensive alternative to traditional college textbooks, will find this book appealing. These authors are, in general, engaging and highly readable. Chapters can be assigned in an order or avoided altogether to please the teacher's preferences. The breadth of topics, the currency of the treatments, and the expertise of the authors provide a solid foundation for the primary college OB course. Graduate students in need of less text structure and faculty in need of less ancillary materials will find the most benefit.

The book is rooted in social psychology and emphasizes perception, learning, thinking, images and personality, e.g., interpersonal communication, attribution, creativity. There is less on the 'behavior' side of organizational behavior. Several authors use the device of posing 'myths' to contrast with the author's learned, alternative state ('fact'), and sometimes the myths read more like 'conventional wisdom' or the author's own attempt to make his or her point more vivid by presenting a myth that exists only in the minds of a few people. For business school students, this reader is more about organizations and people than about business. Business faculty and courses adopting this book will likely want and need to provide a management context.

An Excellent Book!
An Excellent Book.. A Must For All The Managers In Any Organistaion. ... Read more

Book Description

A cocktail party.A terrorist cell.Ancient bacteria.An international conglomerate.

All are networks, and all are a part of a surprising scientific revolution. Albert-L&aacuteszl&oacute Barab&aacutesi, the nation's foremost expert in the new science of networks, takes us on an intellectual adventure to prove that social networks, corporations, and living organisms are more similar than previously thought. Grasping a full understanding of network science will someday allow us to design blue-chip businesses, stop the outbreak of deadly diseases, and influence the exchange of ideas and information. Just as James Gleick brought the discovery of chaos theory to the general public, Linked tells the story of the true science of the future. ... Read more

Reviews (60)

Dimensions and Implications of Global Interconnectedness
Frankly, I found this to be an unusually challenging book to read the first time and therefore re-read it before organizing my thoughts for this review. The Five Star rating correctly indicates my high regard for what Barabasi has accomplished as he attempts to help his reader to think in terms of networks in new and different (probably unfamiliar) ways. His book "is about how networks emerge, what they look like, and how they evolve." With meticulous care, he presents "a Web-based view of nature, society, and business, a new framework for understanding issues ranging from democracy on the Web to vulnerability of the Internet and the spread of deadly viruses." Along the way, Barabasi challenges the concept of "The Random Universe," asserting instead that everything is connected to everything else. He devotes most of his book to explaining the significance of that global interconnectedness to business, science, and everyday life.

As a non-scientist, I am unqualified to comment on much of the material which Barabasi shares. Perhaps he wrote this book for non-scientists such as I who nonetheless struggle to understand what Barabasi characterizes as the "mystery of life" which begins with the intricate web of interactions and thereby integrates the millions of molecules within each organism. "The enigma of the society starts with the convoluted structure of the social network....[For that reason] networks are the prerequisite for describing any complex system, indicating that complexity theory must inevitably stand on the shoulders of network theory. It is tempting to step in the footsteps of some of my predecessors and predict whether and when we will tame complexity." Given all that has been accomplished thus far with regard to disentangling the networks following the discovery of scale-free networks, Barabasi concludes, "Once we stumble across the right vision of complexity, it will take little to bring it to fruition. When [in italics] that will happen is one of the mysteries that keeps many of us going."

Those who share my high regard for this book are urged to check out Mark Buchanan's Nexus: Small Worlds and the Groundbreaking Science of Networks, Stanley Kaufman's At Home in the Universe: The Search for Laws of Self-Organization and Complexity as well as The Origins of Order: Self-Organization and Selection in Evolution, Steven Strogatz' Sync: The Emerging Science of Spontaneous Order, Duncan J. Watts' Six Degrees: the Science of a Connected Age, and Stephen Wolfram's A New Kind of Science.

I probably should add Ed Regis' The Info Mesa: Science, Business, and the New Alchemy on the Santa Fe Plateau. Regis devotes almost all of his attention to individuals and events who and which, over several decades, had a profound impact on essentially the same subjects as those discussed in the books previously recommended. Also, Regis examines in much greater detail than do the other authors how core concepts about networks and their complexity were introduced to the commercial marketplace by various entrepreneurs.

Great explanatory power!
Nowadays, everybody talks about networks. Yet, what networks really are and how they function, often remains rather vague in conversations. This book offers great insight into the evolution, the structure and the relevance of networks. The author, Albert Barabási, himself a creative and important contributor to network science, makes the rapid and fascinating advances made in this field comprehensible.

Our world is filled with complex networks, webs of highly connected nodes. Not all nodes are equal, however. In fact, in many real-world complex networks, there is a typical hierarchy of nodes (called a POWERLAW DISTRIBUTION). This means there are a few extremely well connected nodes (these are called HUBS), there are quite a few moderately connected nodes and there are large numbers of tiny nodes (having very few connections to other nodes). The Internet, for instance, has only several hubs - like amazon.com and Yahoo - and countless tiny nodes -like my own website :-(.

The structure of networks with a powerlaw distribution is called a SCALEFREE TOPOLOGY. Such a scale free topology is found in networks that 1) are GROWING (extra nodes and links emerge), and 2) are characterised by PREFERENTIAL ATTACHMENT (this means that some links are far more likely to get linked than others). Preferential attachment, is driven by two factors: 1) the number of links the node already has (this is in fact the first mover advantage: a nodes that has been there since the early development of the network gets the biggest chance to get connected), and 2) the node's fitness (for instance a new website offering a truely unique service has an excellent chance to get many links).

A fascinating characteristic of scale free networks is the following. The density of the interconnectivity paradoxically creates two properties at the same time: 1) ROBUSTNESS (removing nodes will not easily lead to the breakdown of the network, precisely because of the fact that all nodes are connected. Only simultaneous removal of the largest hubs will break down the network), and 2) VULNERABILITY TO ATTACK (because of the fact that all nodes are indirectely connected to each other failures, like viruses, can very easily spread through the whole network. This phenomenon is called 'cascading failures'.

Reading this book made me realise that the recently acquired knowledge about networks is revolutionizing many fields of science, like biology, medical science and economics. Also, the practical applications will be numerous, like protecting the internet, fighting terrorist networks, finding a cure for cancer (!), and developing new organizational forms.

A complex world in simple words
This is an excellent book. The author is extremely able to explain difficult concepts about complex systems in a simple and precise manner, using examples from a variety of domains. The richness of applications -- ranging from spread of epidemics to the internet-- is the first strength of the book and of the theory of scale free networks that appear to be a very promising and original tool to understand the web of interactions of complex systems. The second strength is the clarity of writing: a rarity in the scientific world. This book is an example of good writing with the objective of being understood and making science accessible.

A captivating read
I first heard the author speak on NPR. Not only was I enthralled with his intelligence and clarity of thought, I was captivated by the promise of a new perspective on the connectedness of all things, from the sizes of stars in a galaxy to the revolution in internet search engines to the biology of the cell. This book delivers on that promise with insight, wit and style.

Reduction to nodes and links
Albert Barabasi presents the lay reader with a stimulating description of the origins of network theory and recent applications. He describes random networks, small world and scalefree networks. In nonrandom networks the importance of hubs is emphasized. Small world networks are the ones with a well defined averge number of links, and in scalefree ones the density of links scales as a power law. For the many interesting examples discussed, I would like to have seen graphs showing scaling over at least three decades in order to be convinced of scaling. However, in practice, whether a network scales or not may not be so important. I liked best the discussions of terrorism, AIDS, and biology. If one could locate the hubs, then a small world network could be destroyed, but as the author points out there is no systematic method for locating the hubs. Also, destroyed hubs in a terror network might be replaced rather fast, whereas airline hubs could not be replaced so quickly. The book might be seen as indicating a starting point to try to develop a branch of mathematical sociology. For example, the maintainance of ethnic identity outside the Heimat is discussed in terms of networking. Now for a little criticism.

I did not find the discussion of ‚the rich get richer' very helpful because network theory at this stage deals only with static geometry, not with empirically-based dynamics. In fact, the dynamics of financial markets have been described empirically accurately without using any notion of networking. In the text the phrase „economic stability" is used but stability is a dynamic idea, and there is no known empirical evidence from the analysis of real markets for any kind of stability. The absence of dynamics on networks means that complexity is not described at all: there is nothing complex about the geometry of a static network! Suggesting that cell biology can be described by networking is empty so long as dynamics are not deduced from empirics. Nonempirical models of dynamics will probably not be of much use for making advances in understanding or treating cancer, e.g. Everything we know about cell biology and cancer was discovered via reductionism, by isolating cause and effect the way that a good auto mechanic does in order to repair a car.

Unfortunately, the author lets his enthusiasm get the best of him when he proclaims „laws of self-organization" and the need to go beyond reductionism. First, there are no known laws of „self-organization". The only known laws of nature are the laws of physics and consequences deduced from the laws, namely, chemistry and cell biology. Worse, every mathematical model that can be written down is a form of reductionism. Quantum theory reduces phenomena to (explains phenomena via) atoms and molecules. All of chemistry is about that. Cell biology attempts to reduce observed phenomena to DNA, proteins, and cells. Believers in self-organized criticality try to reduce the important features of nature to the equivalent of sandpiles. Network enthusiasts hope to reduce phenomena to nodes and links. In order to try to isolate cause and effect, there is no escape from reductionism of one form or another, holism being an empty illusion. So I did not at all like the assertion on pg. 200 that globalization (via deregulation and privatization) is inevitable, because there is no law that tells us that it is.

Summarizng: there is no complexity without dynamics, there are no known „laws of self-organization", and reductionism is the only hope for doing science. Anyone who disagrees with this is welcome to explain to me and others the alternative (jmccauley@uh.edu). ... Read more

Book Description

Do you have what it takes tosucceed in your career?

The secret of success is not what they taught you in school. What matters most is not IQ, not a business school degree, not even technical know-how or years of expertise. The single most important factor in job performance and advancement is emotional intelligence. Emotional intelligence is actually a set of skills that anyone can acquire, and in this practical guide, Daniel Goleman identifies them, explains their importance, and shows how they can be fostered.

For leaders, emotional intelligence is almost 90 percent of what sets stars apart from the mediocre.As Goleman documents, it's the essential ingredient for reaching and staying at the top in any field, even in high-tech careers.And organizations that learn to operate in emotionally intelligent ways are the companies that will remain vital and dynamic in the competitive marketplace of today--and the future.

Comprehensively researched, crisply written, and packed with fascinating case histories of triumphs, disasters, and dramatic turnarounds, Working with Emotional Intelligence may be the most important business book you'll ever read.


... Read more

Reviews (55)

Steps to enhance success Emotionally!
How we need to over ride our emotions sometimes! Daniel Goleman's book is indeed an insight to cultivate one's mind emotionally. Understanding and raising emotional intelligence is essential to your success and leadership potentials. Daniel selects examples and anecdotes from the Fortune 500 companies which shows the competency to deal with various factors at workplace. The training tools, conflict management, building bonds and motivation, encouragement and inspirations are really necessary not with the IQs only but with the 'Emotional Intelligence skills' which enhance leadership to excel. The author shows the way how to manage feelings, interact, communicate and tackle with the issues in organization. Initiative, self control, optimism are some key factors of personal competency which make the emotional control board of the mind geared up to treat right, care and understand. A must read for every business. Its never an arrogance, ego or pride but be in tune with 'Emotional Intelligence'- Thats the trick of the trades for every savvy Leader.

The emotional competence framework
The author suggests five competencies in which we can manage ourselves:

Self awareness (Emotional Awareness, self-accessment, self-confidence)

Self Regulation (Self-Control, Trustworthiness, adaptiblity, innovation)

Motivation (achievement driven, commitment, initiative, optimism)

Empathy (understanding others, developing others, service oriented, politically aware),

Social skills (influence, conflict management, leadership, catalyst, building bonds, collaboration and cooperation, and team).

The book's frame-work focuses on the five competencies: Self-Awareness, Self-Regulation, Motivation, Empathy, and Social skills.

I liked the personal stories illustrating the positive effects of soft skills. The storie sources came from friends, associates, and research cases.

I disliked the conclusions drawn from the stories suggesting confidence in cause and effect of EQ results.

I liked what Dr Goleman was advocating about the importance of people skills: social radar, arts of influence, and collaboration and teams.

I disliked lack of detail methodology to achieve the desired results. I felt there was too much contrast between IQ verse EQ. The book provides a strong case argument for an investment in Emotional Intelligent.

One shocking point the author makes early in the book, states that the top 1 percent of the Emotionally Intelligent in the IT field are 1200 percent more productive. I would have liked to read more cases studies about these observations and conclusions for his study. That statement alone sparked a ton of curiousity about EQ. I'm very interested in learning how effective IT managers are in accessing the emotional needs of their employees and customers and how to implement EQ to improve performance.

I disliked the lack of practical application. There was a disconnect between converting ideas of EQ into action. I felt the book focused too much on the principles of EQ, rather than the practical application of EQ. Basically he did not effectively answer the question, " How can I uses the EQ in my job to make a difference." I didn't get the opportunity to say "cool EQ works for me"

I read both and picked the Quickbook
This book was recommended to me as a resource for emotional intelligence in the workplace. I was looking for something to give to managers here at my company and I also puchased the recommended title on this page, The Emotional Intelligence Quickbook. Working is alright and I can see how it was a good resource when it came out in 1998, but The Emotional Intelligence Quickbook is more up to date and far more practical. It also worked well for us because it comes with a free emotional intelligence test online.

Packed With Knowledge!
Daniel Goleman followed up his bestselling classic Emotional Intelligence with this equally classic sequel that focuses on how emotional intelligence is applied in the workplace. Insightful and richly detailed, Goleman's work educates and inspires without ever sounding trite or sappy, like some annoying quick-fix scheme. If you are leadership bound and think success is all about strategy and technique, this will provide some very useful insights into what people really think about managing and being managed. The most intriguing sections focus on the application of emotional intelligence at work, but it would be pretty useful at home, too (if we could just get out of the office). If you think that you don't need to be more aware of the emotional undercurrents all around you, we warn that you need to read this most of all.

Success is based on how you apply emotional intelligence
This is a wonderful book, and is truly an insightful look at what helps us to be successful in leadership positions in the workplace. The old model of senior management was based on owning all the information and knowledge and being able to understand what everyone does in fine detail, and was often the "promoted-up-through-the-ranks" type of leader. But with modern business involving so much change, and constantly shifting market demands and organizational structures, what worked well yesterday will not move the organization or your career ahead tomorrow.

The author uses as a platform the work on Emotional Intelligence, which unlike typically defined intelligence, focuses on the ability to apply emotional and inspirational information in a variety of social settings and through a vast array of relationships. It is this ability he concludes that predicts success in today's workplace.

Among the areas of discussion are five competencies in which our ability is revealed. The first is "Self Awareness" which includes emotional awareness, self-assessment, and self-confidence. How many times have we worked for or with someone who could not control their emotions and lacked the self awareness to understand how their actions impacted those around them? The importance of balancing performance while exhibiting the values of the organization through a positive culture has never been more in need. Many who have the intelligence to do the work, lack the emotional intelligence to build the relationships and culture needed to get the work done through others. The book explores these pitfalls and discusses suggestions for change.

The other areas are similar: "Self Regulation" (self-control, trustworthiness, adaptability, innovation), "Motivation" (achievement driven, commitment, initiative, and optimism), "Empathy" (understanding others, developing others, service oriented, politically aware), and "Social Skills" (influence, conflict management, leadership, catalyst, building bonds, collaboration and cooperation, and teamwork).

All of the five competencies are presented well, with examples and suggestions for improvement. Some reviewers have noted the lack of "scientific" type of analysis, but I feel that misses the point. The first hurdle to overcome if one wants to be as successful as possible is a basic awareness of the importance of interpersonal skills, and building strong working relationships with others. The opportunity for a purely autocratic style to operate in today's business is rare and therefore the majority of those leading businesses will need to focus on how they apply their EQ, not just their IQ.

This book does an excellent job at presenting what EQ success looks like and why it is important. It is not a step by step manual for improving one's business success, as that would ironically be an IQ approach. The book instead is a great eye-opener of the importance of emotions, and how we read others and interact with them. Highly recommended, and a great starting point for improving your ability to lead others in today's business environment. ... Read more

Book Description

The Third Edition of this bestselling text reviews and analyzes the foremost leadership theories, giving special attention to how each theoretical approach can be applied in real-world organizations. For anyone seeking to explore how an understanding of leadership theory can inform and direct the way leadership is practiced, Leadership: Theory and Practice is an indispensable tool. Adopted as a textbook at over 250 colleges and universities, this bestselling volume is equally useful for private-sector leadership development training programs.

New to this Edition:

* A chapter titled "Skills Approach", which focuses on the essential competencies leaders need to achieve effective performance

* New research sources, innovative models, new case studies, new figures and tables, additional research-based applications, and expanded discussions of current issues in leadership research

* New and expanded discussions of transformational leadership, team leadership, the psychodynamic approach, women and leadership and leadership ethics

"Northouse's third edition of Leadership: Theory and Practice is one of the clearest presentations of the major theories and concepts of leadership available in print anywhere. It should be required reading for every leadership program."
-- Dr.Thomas E. Matthews, Director, Leadership Education, Development & Training, SUNY Geneseo

"The third edition of Leadership by Northouse provides students with a powerful introduction to the strengths and limits of the social science strand of research in leadership. It provides application for undergraduates while for graduate students, it provides the context needed to plunge into reading research and developing research questions. At the same time, the book raises significant questions about the link between leadership and ethics and values."
--Roger Smitter, Ph.D., Director, Leadership, Ethics and Values Program, North Central College

 "Peter Northouse has produced a leadership textbook that is accessible to students, but solidly grounded in theory and research. He avoids the ‘trap’ of making leadership appear too easy or trite, keeping his book serious and scholarly, but still interesting and enjoyable to read. I would feel confident that a student assigned Leadership: Theory and Practice is getting a sound introduction to the field."
--Ronald E. Riggio, Ph.D., Kravis Leadership Institute, Claremont McKenna College

"I have used Leadership: Theory and Practice for the past four years as the primary text for an undergraduate leadership course that I teach. The comprehensive nature of the chapters, critiques, exercises, self-assessment instruments, and case studies make it very user-friendly for students and faculty."
-- Lynn Hertrick Leavitt, Director, Center for Service and Leadership, George Mason University

"In his Third Edition, Northouse continues to update and enhance his leadership book.  As a textbook for college students, the author provides an outstanding bridge between the research developments and the practical uses for leadership theory. His case study examples are contemporary, intriguing, and enticing to students and teachers who seek enhancement to their study of leadership."
--Christine D. Townsend, Professor, Leadership Education, Texas A&M University

Reviews (7)

For practical use by any aspiring or practicing leader
Now in its third edition, Leadership Theory And Practice by Peter G. Northouse (Professor of Communication, Western Michigan University) examines the foremost leadership theories with particular attention as to how each approach can be directly applied to real-world situations and organizations. Exploring basic approaches (as well as theories such as the Contingency Theory, Path-Goal Theory, Leader-Member Exchange Theory), and then expanding beyond methodology to scrutinize such topics as leadership ethics and the barriers unique to women in (or who are seeking) leadership positions, Leadership Theory And Practice is very highly recommended -- whether for both academic study concerning leadership behavior and concrete, or for practical use by any aspiring or practicing leader in the business community today.

Very Thoughtful
I feel the text is easy to read. It hightlights the areas and explains them very well. It is understandable and does not skirt issues etc. I would recommend for a great text on leadership.

A thorough overview
Easy to read and well reserached college text.

Crtical Evaluation of LEADERSHIP
The author fails to recognize the relation of leaders to the structure of society (persons, families and bureaucracies) as well as all the general roles played within families (leader, manager, entrepreneur and apprentice). Leaders along with members of their families play all these roles with varying degrees of responsibility. While he does recognize that leaders exercise power, he goes on to highlite coercion which is only one and the least used of three tools of power and fails to identify the foundation of power.Finally his subtopics lack
logic and his case studies are exercises in management and not leadership. This introduction to leadership has a very limited scope without an apparent logic.

Much stronger on Theory than actual Practice.
Despite its subtitle, "Leadership: Theory & Practice" emphasizes the former much more than the latter. Scholars of leadership looking for theoretical exegeses & interpretive typologies may find what they're seeking in Northouse's analysis. Leadership practitioners (or high school educators, like me) may find less useful grist for their mills here. I appreciated many of the instruments Northouse cites here for assessing different aspects of leadership. But I found little spark here to distinguish "Leadership" from the quotidian genre of introductory college textbooks. ... Read more

Amazon.com

In this third installment in the popular Fish! series, the authors examine change as a necessary, ongoing process that should never stop--at least not if one wants to keep the workplace vital and fully alive. Using a fictitious sushi restaurant as an example, this fable examines the three principles that Lundin, Christensen, and Paul believe are necessary for continuing success: Find It ("it" being each employee's personal vision of the business), Live It, and Coach It. Readers of the authors' previous books--Fish! A Remarkable Way to Boost Morale and Improve Results and Fish! Tales--should find its familiarity comforting. For those new to the series, this standalone volume is easy to read and highly valuable. --David Bombeck ... Read more

Reviews (11)

A Good Read!
You're back in the fishing boat with the crew that brought you the successful Fish! and Fish! Tales. Offering another finny fable, Stephen C. Lundin, John Christensen and Harry Paul present a business parable based on creating and sustaining successful change. The book uses the same fictitious approach as the other two Fish!ing trips, but this time the story is set at a hospital's nursing station. The agent-of-change head nurse has departed and the new head nurse feels that the group is losing its vision. Then, she discovers that a local sushi restaurant is a model of excellence, and all goes swimmingly after that. Although the advice offered isn't particularly unique, some may find a certain charm in the story. Given that this is round three, the format may seem a little repetitive to those who have already Fish!ed. If you want to catch the core of the message on your first cast, look for the highlights on the occasional pages in whale-size type. We recommend the basic common sense of these messages, even if the storytelling is a little fishy.

A Good Read!
You're back in the fishing boat with the crew that brought you the successful Fish! and Fish! Tales. Offering another finny fable, Stephen C. Lundin, John Christensen and Harry Paul present a business parable based on creating and sustaining successful change. The book uses the same fictitious approach as the other two Fish!ing trips, but this time the story is set at a hospital's nursing station. The agent-of-change head nurse has departed and the new head nurse feels that the group is losing its vision. Then, she discovers that a local sushi restaurant is a model of excellence, and all goes swimmingly after that. Although the advice offered isn't particularly unique, some may find a certain charm in the story. Given that this is round three, the format may seem a little repetitive to those who have already Fish!ed. If you want to catch the core of the message on your first cast, look for the highlights on the occasional pages in whale-size type. We recommend the basic common sense of these messages, even if the storytelling is a little fishy.

Make your changes stick
I liked this book because it took the parable book concept to a more productive level by teaching readers how to make changes and ideas stick after the story ends. Fish Sticks is like a motivational speaker who gives you solid, practical tips that you remember even after the conference. Rat Race Relaxer: Your Potential & The Maze of Life by JoAnna Carey is another great book for companies to share with employees because it offers entertaining stories and goal oriented advice about improving your workplace and your life.

Don't Starve, Learn To Fish!
An excellent book for our changing work enviroment. Let's face it, the workplace isn't the same as it use to be. you better get on board or be left behind. This book will show you how.

Making change stick
How do you get a group of people to adopt new strategies of coping with change? This story provides food for thought. I recommend you read it along with Optimal Thinking: How to Be Your Best Self. When we use Optimal Thinking, we take the most constructive actions and achieve what is supremely important. ... Read more

Reviews (21)

A huge disappointment
I had high expectations for this book because James Surowiecki's New Yorker column is usually so good. But THE WISDOM OF CROWDS is one of the most disappointing books I've read in years. (Indeed, I feel somewhat ripped off by having purchased it and devoted several hours to reading it.)

The main problem with this book is that despite Surowiecki's often breathless tone, nothing he says is new. Every point he makes has been made many times before by many other writers.

For instance, the key theme of his book is that groups can solve certain "cognition problems" better than individuals. No kidding. Ever hear the phrase "Two heads are better than one?" The thesis is so self-evident and widely-known that it comes with its own cliché! Yet Surowiecki devotes more than one-third of the book essentially to arguing that two people can solve a crossword puzzle faster than one person. Amazing, no?

What's more, Surowiecki's central point about the power of "collective intelligence" has long been a staple of business education. If you've ever taken an organizational behavior class, you've done the exercise where groups of varying sizes are stuck on a desert island with a dozen supplies -- and then each group must devise a solution for escaping the island using those supplies. Inevitably, the larger the group, the better the solution -- because larger groups reflect the accumulated experience and expertise of more people. (In other words, five heads are even better than two.) Want another example of how threadbare this idea is? Google the phrase "none of us is as smart as all of us" - and you'll discover that Surowiecki's supposedly "counterintuitive" notion has been talked about in business circles since Bill Gates was in short pants.

If that weren't bad enough, the rest of the book -- particularly Suriowiecki's discussion of "coordination," his second "stunning" insight--- is essentially a retread of arguments that have been made elsewhere for more than a decade. James Gleick made many of these points in CHAOS. Kevin Kelly said everything that Surowiecki says ten years ago in OUT OF CONTROL. Steven Johnson said it again four years ago in EMERGENCE. Howard Rheingold said lots of it last year in SMART MOBS.

And Surowiecki's third argument -- that sometimes cooperation is preferable to competition -- is even older. Charles Darwin told us this in the 19th century! Indeed, there's an entire branch of evolutionary psychology devoted to studying cooperation. Just read Robert Wright's THE MORAL ANIMAL if you want a more thorough and engaging account of this point.

If this book were an undergraduate term paper that summarized the self-evident and reviewed what others had already had said, I'd give it a B. But for book that costs 20 bucks from a writer who's obviously got some talent, I'd have to give THE WISDOM OF CROWDS an Incomplete. Please try again, James. But next time, try a lot harder.

Excellent
I'm a big fan of James Surowiecki's "Financial Page" column in The New Yorker. He's consistently able to come up with unusual takes on seemingly familiar topics, and he has a great knack for making business stories compelling and entertaining as well as understandable. But because it's only a page long, I sometimes come away from the column wanting more, and I always wondered how Surowiecki would do if he was able to develop his ideas and arguments more fully. Luckily, "The Wisdom of Crowds" lives up to all my expectations. It's wonderfully readable, full of terrific stories, funny, and its basic argument -- that groups, under certain conditions, can make better decisions than even the smartest individuals -- is counterintuitive without being willfully contrarian.

The roots of the argument obviously stem from the way markets work -- buyers and sellers find each other and reach efficient outcomes without anyone being in charge, while the stock market (at least some of the time) does as good a job as possible of setting prices. But what I really like is the way Surowiecki extends this argument way beyond business and markets, showing how collective wisdom can be seen (and can potentially be used) in a host of other situations, including the racetrack, on the Internet, and on city streets. He also does a good job of drawing out the possible implications of this for everything from the U.S. intelligence community to the way companies are run.

This is definitely a big-idea book, but the author is cautious in laying out his evidence, and is careful to show that groups, even if they're potentially wise, are often stupid and dangerous. The chapter on small groups in particular, which focuses on NASA's mismanagement of the Columbia mission, is powerful stuff, and useful to anyone interested in how to run a meeting well (or badly, for that matter). The least satisfying part of the book is the chapter on democracy, where Surowiecki shies away from pushing his conclusion to its logical end. But on the whole, this is just a wonderful book, elegant and enlightening.

If you're interested in this book, it's also worth checking out Paul Seabright's "The Company of Strangers" and Robert Wright's "Nonzero."

Relevant and surprising
Although the subtitle to THE WISDOM OF CROWDS is an awkward mouthful, it is at least accurate: the book does an exceptional job of illuminating a remarkably wide range of material from politics, everyday life, and the business world. Surowiecki's not offering a grand unified theory of everything, but in the course of investigating how and when groups and crowds are and are not intelligent, he takes you on an exhilarating ride. You can't go more than a couple of pages without coming across some interesting factual tidbit or clever anecdote. Just a short list of stuff Surowiecki writes about includes: crowds on city sidewalks, Navy men trying to find a lost submarine, the Nielsen ratings, Google, scientists trying to find the SARS virus, the stock market, game-show audiences, fashion stores, and the C.I.A. Thankfully, though, he understands that just stringing together stories isn't enough. Instead, he fits his examples into a strong argument that holds the book together. You can get a lot out of this book just by dipping into individual chapters, but reading it from beginning to end is a powerful experience.

One of the things about the book that hasn't been much remarked on is the light it sheds on the flaws in the way the U.S. intelligence community -- and, I would argue, the Bush administration -- approaches the problem of forecasting the future and making good decisions. The book's main subject is the wisdom of crowds, but Surowiecki spends a lot of time on how groups go wrong, and his discussion of how groups make bad decisions seems to me completely relevant to our current problems. When Surowiecki delves into groupthink, into the pressure that's exerted on lower-level employees to conform, and the perils of too little diversity of opinion, he's making a broader point about what good decisions require. But in the process, he clarified for me just why the current administration did such a bad job of figuring out whether Iraq had weapons of mass destruction and of planning for the postwar period. I was surprised, but it turns out this book has a lot to say about the state we're in right now.

Refreshingly optimistic
It seems naive to mention it, but one of the things I liked best about Surowiecki's take on the intelligence of groups is how optimistic it is. Most of what we hear about crowds and democracy and the potential of average people offers a dismal picture. But I came away from this book in a hopeful mood, and infused with a sense of real possibility. Surowiecki is convincing on the idea that the intelligence of Google, or bettors at the race track, or the audience in "Who Wants to Be a Millionaire?" aren't peculiar anomalies, but are actually connected by the fact that they're tapping into collective wisdom. This makes me think that if we can figure out a way how to use group intelligence in a wider way -- inside companies, governments, whatever -- the decisions society as a whole makes can be improved.

Stylistically, the book is a delight. The sentences are crisp, and the stories are well-told. Occasionally, Surowiecki makes his ideas too involved and ends up in a digression. But I forgave this because it felt like the result of someone who thinks everything is interesting and wants the reader to feel the same. Wonderful stuff.

Engaging
Even after having read it, I'm still not sure what category I'd put THE WISDOM OF CROWDS in. It offers important insights into business, and helped me understand the way markets work. But it also has lots of fantastic and entertaining material about group psychology, and it's an interesting look at a host of questions about everyday life, ranging from the way crowds on a sidewalk move to traffic to the role of trust.

The book's real strength is its ability to take a complex question -- when are people in groups smart, and when are they foolish? -- and make it accessible and engaging, even to those of us without much background in the field. Surowiecki has a light touch with his ideas, and for me the book flew by (with the exception of a few pages about the NFL, which I had a hard time with). I feel as if I see the world now in a different way. ... Read more

Book Description

Organizational Behavior, 5th edition is a comprehensive and research based examination of modern organizational behavior. The authors present organizational behavior as a way to develop and extend a competitive advantage over the competition. The text has been fully updated and revised to include the latest thinking in organizational behavior research, include interesting and engaging cases and exercises, and a wide range of topics that are important to organizations today. ... Read more

Book Description

Book Description

The Appreciate Inquiry Handbook contains everything needed to launch any kind of AI initiative, from a one-hour introduction to AI to a complete two-day program. Cooperrider, Whitney, and Stavros provide background information on what AI is and how it works, and offer sample project plans, designs, agendas, course outlines, interview guidelines, participant worksheets, a complete slide presentation, a list of resources and more. From abstract principles underlying AI to actual tools used in different settings, from detailed descriptions of AI interventions to practical tips to Classic AI articles, the authors have amassed in one place, in workbook form, all of the introductory concepts, examples and aids necessary to engage yourself and others in Appreciative Inquiry.

Benefits

• Offers a wealth of practical materials—project plans, interview guides, topic samples, case clippings, worksheets, and overhead transparencies.

• As an aid to presentation, most of the above materials are included on the accompanying CD—which also includes PowerPoint presentation slides and Classic articles.

• Authoritative: written by a co-founder of the Appreciative Inquiry change methodology, and two of its leading practitioners. ... Read more

Reviews (9)

An Extraordinary Tool For Leaders
Appreciative Inquiry Handbook offers a rich, navigational guide for industries across the spectrum. Appreciative Inquiry Handbook reflects a new paradigm in American and global industry; a must-read for industry leaders!

Appreciative Intent
This handbook guides you in applying appreciative inquiry methods in a variety of settings. We have had good results conducting two facilitation assignments with "Appreciative Intent".

In our most recent assignment, our client was impressed with the quality and quantity of the information gathered. Additionally, members of the client's leadership were also impressed with the level of participation from some of the more "quiet" people in the organization. The one-on-one questionnaire technique levels the playing field for people with a more introverted personality. Also, if you like applying a "Theory of Constraints" approach to operations you will observe that using the interview/questionnaire approach creates a multi-channel process when brain storming. (i.e. more conversations can be carried on simultaneously, thereby creating a larger stream of information or ideas in less time)

The CD alone is worth the investment!

Provides AI Tools and Resources
The Appreciative Inquiry Handbook: The First in a Series of AI Workbooks for Leaders of Change is a "must have" guide for organizational development practitioners and facilitators. Whether you are a leading change at a Fortune 500 or creating transformation within a small community organization, this volume provides an excellent consolidation of AI tools. If new to the technique, this book is particularly helpful because the process is laid out in an easy to understand and easy to deliver format. The authors begin with a review and background of the process, and then introduce you to AI-step by step. The resource section is very generous, providing templates for course outlines, handouts, overheads, and exercises. For seasoned users, this book is a splendid reference tool you'll want on your practitioner shelf. Again, the resources provided can serve as a tool chest for stimulating new ideas. While the authors worked to clearly define and explain the process via cases and narrative, they also help the reader to understand why the process is more than typical organizational development techniques. The AI Handbook is clearly written and will help change agents on their journey to create, generate, and cultivate learning cultures within their organization.

a not yet discovered gift
For anyone interested in appreciative inquiry, this book has cases, worksheets and presentation materials that can be used right now. What a novel idea to give away the tools on the CD. Well organized and readable, I keep it handy at my desk.

Excellent resource.

Appreciative Inquiry Handbook
This book covers all the bases needed to understand appreciative inquiry and apply it in your own organization. The sample interview guides, worksheets and resources provided are very helpful and big time-savers. Appreciative Inquiry is a paradigm shift toward a mindset of helpful and constructive dialogue that seeks to get at the heart of issues and work towards creating an environment that is built on trust, hope, and collaboration. I highly recommend this approach as well as this book! ... Read more

Reviews (2)

An Experiential Approach describes this OB book well.
Osland, Kolb, and Rubin continue to make a fine book better. The buyer is well advised to think about the title before making a purchase. Organizational Behavior: an Experiential Approach makes clear that much of the text will be devoted to things like "Learning Style Inventories," "Thematic Apperception Tests," "Past Experience Inventories", "Active Listening Exercises," Case Studies, Role Plays, and the like. Many of these exercises may be easily completed and scored by the reader. Some, like the Thematic Apperception Test, are difficult for the reader to score accurately, but not impossible. Many of the exercises, such as active listening, require a partner, and some simulations require a larger group to complete the work.

The introductory text to the experiential exercises at the end of each chapter is well written and instructive. In a few words the authors make valuable points about perception, motivation, leadership, decision-making and problem solving, group work, and team development. They have in mind the professional manager who has on-the-job experience; a younger reader might find it difficult to relate to the tone and style of the book, which is aimed at a literate, educated, intelligent audience.

College professors, many of whom are a finicky lot, have adopted this book for their organizational behavior courses for over twenty years. That they continue to select this text is testimony to its enduring appeal and value.

For those readers who want a more conventional approach to the subject of organizational behavior, Stephen Robbins has written a variety of OB books that are comprehensive, readable, and even entertaining. Robbins covers more ground than Osland, but has less room for personal application of the material.

The reader who wants to learn from concrete experience, reflective observation, abstract conceptualization, and active experiementation will find Organizational Behavior: an Experiential Approach an excellent resource for further study and application.

An Excellent Book!
An Excellent Book.. A Must For All The Managers In Any Organistaion. ... Read more

Book Description

Understanding Organizational Behavior represents the solid scholarly foundations on which the science of organizational behavior was built, the realities of contemporary life in organizations, and the challenges that constantly present themselves.Our overarching theme of change is accompanied by four supporting subthemes: globalization, diversity, technology, and ethics.Each theme presents its own challenges and presents demands on individuals to learn, grow, and adjust.This text presents the opportunity to learn concepts, ideas, and theories that help enhance the management of human behavior at work. ... Read more

Reviews (2)

Games, and more games!
This book is nothing more than a collection of games. Practice must be based on theory. The authors' approach will not lead to lasting change.

It's a very helpful.
I think this book is very available for lecturers and practicioners. I would like to know about some additional materials such as VIDEO CASES, Accumen personal computer softwate, and Louts 1-2-3 templates. Please give me the above information. I want to puchase these materials. sincerely yours. ... Read more

Book Description

Managing for the Future is an innovative approach to teaching organizational behavior based on the course at the Massachusetts Institute of Technology. The text first presents the new organization, examining it through strategic, political, and cultural lenses. Then the role and impact of teams and central issues facing the organization itself are explored. The last section of the text focuses on skills--the goal being not only to present the new organization but also illustrate how students can become better actors within it.Each of the 14 modules provides many instructional options through cases, readings, exercises and projects. Managing for the Future's modular format allows for even greater flexibility, allowing instructors to select only the topics they need to suit their course needs.Managing for the Future's flexible design and its' experiential-based approach make the text and appealing choice for experienced learners. ... Read more

Book Description

Organizational Behavior, 10th edition presents classic and emerging organizational behavior trends and research, making the subject both accessible and meaningful for learners.To make the connection between theory and practice, the authors include timely examples, exercises, and high-interest cases.To help learners focus and understand the importance of organizational behavior, the authors introduce seven managerial competencies that are essential to being an effective leader or member of an organization. These competencies are introduced early and woven throughout in special features, exercises, and an interactive self-assessment tool. ... Read more

Reviews (2)

it is the best book on the market
I found it to be well organized, beginning with the individual, then bringing in the group process, and ending with the total organization aspect. Points are brought forth in a