Book Description

Completely updated to reflect the changes in the 2000 Body of Knowledge, The Certified Quality Manager Handbook, Second Edition is the most complete reference on quality management available. Written by a team of qualified experts with decades of experience, this book provides a thorough understanding of the principles, terms and concepts of quality management. The new second edition contains practical examples from many different industries and organizations, including manufacturing, health care, government, education and the service industries.

In addition to being a great reference on quality management, The Certified Quality Manager Handbook, Second Edition is the most comprehensive preparatory guide for the Certified Quality Manager's Exam. Containing a copy of the newly updated Body of Knowledge and an extensive glossary of terms, this book will help anyone effectively study for the CQMgr exam. The supplemental section contains sample test questions similar to those on the actual exam. ... Read more

Reviews (1)

Good Reference Book
The book comes with all the information that is needed to prepare for the Certification. However it does not provide with specific examples as to how to use all the information. I would say this is a book to keep in the book shelf because it contains a lot of information: from Organizational Leadership, Team Development, Process Management, Quality Management Tools, Supplier Management and all necessary information needed to be known by a Certified Quality Manager. Lots of theoretical knowledge is portrayed on this book. ... Read more

Book Description

Methods of improving business processes are developed on an ongoing basis, but few are successful. Common problems encountered include the failure of processes to meet expectations and the inability to sustain or replicate these business processes.Involvement of personnel at grassroots level, as well as at management level, is essential in implementing effective process improvement methods.

The authors present a step-by-step approach to the issue of effective process improvement, offering more than 200 tips and guidelines as well as addressing specific common problems and issues. The strategy presented is to take a broad and intuitive, but learned view of process improvement methods, and the tactics expounded are based on guidelines, common faults, and lessons learned. The authors disparage process improvement operations that depend on jargon and the support of just upper management, and promote grassroots involvement and self-sustaining measurement, making this an essential guide for all with involvement in process improvement.

*Presents a step-by-step approach to effective process improvement
*Offers more than 200 tips and guidelines
*Addresses specific problems and issues, outlining common faults and lessons learned ... Read more

Reviews (1)

very useful advice and tips for improving processes
Six Sigma is a very good methodology but expensive and difficult to apply in many cases. This book gives an approach that can be employed by organizations with limited resources. Some good features about the book-- practical tips from a wide variety of experiences, addressing process change after improvements have been made, and dealing with political, social and cultural factors that restrict and affect change. The authors clearly have had a wide range of different companies to draw upon. Many six sigma books offer only methods that apply to someone with a lot of resources--this book is much more realistic. The book has separate chapters dealing with management, business, and work issues as well. Easy to read. ... Read more

Book Description

Is Six Sigma the exclusive domain of manufacturing and service operations, or can excellence be mandated (and achieved) throughout an entire organization? This refreshing book reveals how to apply the legendary quality assurance program across all departments and processes, creating a permanent, company-wide Six Sigma culture.

Author Alan Larson, a Motorola veteran, has created a simple and practical Continuous Improvement model, and offers a strategy for managing the change to Six Sigma-driven operations and philosophy. Larson's approach is based on the seven key elements of Six Sigma:

* Focus on customer satisfaction* Use of data and systems* Setting improvement goals* Team approach* Employee involvement* Defining roles* Personal growth

Field-proven in organizations of all types, Larson's methodology can help any company make quality a real and viable strategic objective. ... Read more

Reviews (2)

Six Sigma in simple terms
Mr. Larson does an excellent job of simplifying much of what Six Sigma is about. His knowledge from working with Six Sigma shows and helps the reader understand the concepts involved. I have studied Six Sigma for some time so I don't know if this would be an easy read for everybody, but I found it to be so.

It worked for me!
I have to admit I ordered the book blindly--not quite sure what I was going to learn. Every one of my peers talked about Six-Sigma projects but no one had any concrete examples - all talk no action. I was pleasantly surprised at the common sense approach in the book and the examples Mr. Larson used were perfect for me. I was very impressed with his logical organization of this material. I wish he published a workbook. ... Read more

Book Description

Many business functions have been significantly improved through the use of a variety of quality techniques, but for the most part office and administrative functions have not kept pace. Most companies find it difficult to reduce costs in the office without noticeable sacrifices in performance. Some progressive companies are seeing improvements in their office environments through the use of Office Kaizen™, which emphasizes making continuous improvements over the long haul. Office Kaizen: Transforming Office Operations Into a Strategic Competitive Advantage presents a unified, consistent approach that enables businesses to establish a strategic competitive advantage by significantly improving the efficiency, quality and productivity of their office and administrative processes. ... Read more

Reviews (9)

Fills a serious Gap
After nearly 4 years experience as a 6 Sigma Black-belt leading projects centered on the commercial side of a Fortune-500 enterprise---sales, marketing, marketing services, customer service, HR, etc.-I was pleased to see the emphasis on implementation tactics at the level where most of the detailed work of an organization gets done. It fills the gap left by bigger programs.
It is not so much a "How to" book as it is a "WHY to" book of logic meant to motivate and provoke thought. It fills a gap where other, bigger name programs can fail to deal with the sustaining power of changing human behavior. But with Office Kaizen there appears to be a proven path forward.
Much of the 6 Sigma work I have seen in transactional projects often fails to meet expectations and truly improve outputs in ways that last longer than the 'official' measurement period. Such projects often encompass arenas of business activity in which no formal process map has ever existed, even less the mere idea that a process exists. Lacking a consensus understanding of work flow, it follows that NO standards for output exist; NO metrics are captured to qualify those standards; little consideration for the customer's expectations of quality is built into the process; and clearly NO discipline is needed where there is NO process structure. Not surprisingly, little sense of ownership is evident. It's a steep slope that only leads to status quo and mild, but constant chaos!
Modifying the human aspects of process change is often challenging for 6 Sigma methodologies that better fit finite manufacturing, logistical and similarly tangible processes. In my experience of completing 'soft' projects, 6 Sigma methods simply don't have as many tools for dealing with the level of granularity and immediate application at the individual behavior level as are found in Office Kaizen. The proposed methods directly treat the realities of getting work done at the molecular level. Regardless of all else done to improve business process, there is still a key implementation step remaining- changing the human behaviors embedded in work processes.
Visual displays (PVD's), Lean Daily Management Systems (LDMS), 20 Keys and the whole treatment of 'surface waste' are very instructive for the business leader seriously pursuing process improvement. That leader will greatly benefit by reading the logic, described by Mr. Lareau in "Office Kaizen", that clarifies the reality that the enabling key to all change in business process is leadership.
Sustainability only derives from leadership---leaders who understand that improvement really comes from the bottom up; and that procedure by procedure, paper by paper, person by person, load by load, part by part, and day by day improvements converge to yield sustainable gains. The LDMS assures that change endures. And leadership assures that LDMS and other LEAN office procedures endure. Their focus on reducing waste via correct structure, discipline and power of ownership, all fixed first at the granular level of an enterprise, will produce sustainable gains. And that is the detail most difficult to implement in other programs -- the human behavior at the core of business activity. Changes to machines, flow patterns, wire diagrams, office layouts, floor arrangements, schematics, etc. all can help; but changing the human processes is most difficult. From page 7: "Office Kaizen is an implementation path, management philosophy, leadership structure, and set of tools, all wrapped into one consistent package." That is a great recipe for sustainability.
I recommend the book highly, especially for application in business functions not traditionally viewed through 'process eyes'. While it seems to have plenty of strength to stand alone, PVD's, LDMS and the other adminstrative LEAN ideas could also be great companion pieces to the more general tools like 6 Sigma. At least that's the opinion of one who has practiced some of the popular methods and only now has read about Office Kaizen. I look forward to seeing it first-hand. It fills a serious gap.

Filled With Munda
In this book, as well as "Lean Leadership: From Chaos to Carrots to Commitment," William Lareau provides some of the rudimentary tools and theories of Lean practices. However, both books fall seriously short of providing the comprehensive, straight-forward lean techniques and philosophies that both management and their employees require to introduce, improve and sustain lean processes over the long-term. In short, I found that his books actually violate Lean principles in that they contain hundreds of pages of "Munda" (waste)!

Lareau correctly argues that for any business to successfully integrate a Lean program into its structure, it needs to develop and sustain overwhelming employee acceptance and involvement in the program. Unfortunately, Lareau's psychological foundations for his theories on human motivations are outdated. Much has been revealed in the field of psychology in the past 15-20 years with which Lareau clearly needs to acquaint himself.

Lareau makes repetitive attempts to motivate the reader to his way of thinking through tiresome war characterization analogies and often unfounded attacks to minimize or discredit past business improvement programs and their proponents in favor of his own.

He attempts to develop and reinforce the belief that Lean requires such levels of training and business restructuring, that the reader must conclude that to successfully implement and sustain Lean, they must invest heavily and for a lengthy duration, in an outside Lean consultant. His books are essentially marketing tools for his own consultant firm.

It's so obvious that everyone misses it!
Finally, a book written to address the "hidden wastes" inherent in all companies lead by people. Anyone who leads people and wonders how to keep them focused on "the goal" should read this book. You can start to put the concepts to work that day.

An excellent all-around cost-cutter
Office Kaizen: Transforming Office Operations Into A Strategic Competitive Advantage by William Lareau (co-owner of Implementation Services, a management consulting firm specializing in implementation) is a solid and imminently practical guide to streamlining and maximizing the efficiency of routine and exceptional office operations. Individual chapters adroitly address minimizing and eliminating wasteful redundancy, provide pointers to keep in mind when planning mentorship and training programs, and descriptively explain the SLIM-IT system for achieving positive change. An excellent all-around cost-cutter, in terms of both time and money, Office Kaizen is especially recommended for the novice office manager, and has a great deal of value to offer even the more experienced business administrator or supervisor.

Bullseye!
Dr. Lareau's book is clear, readable, strategically oriented and detailed enough to get anyone with common sense off and running. Lean management, including lean office management, requires a discipline that can only come from confidence that the approach is on target - right management structure, right information to the right people at the right time, right teamwork and tools and metrics, etc. Office Kaizen provides that confidence, showing how to get the fat off and keep it off. ... Read more

Book Description

Would you like to learn more about using Excel®? Are looking for an easier way to solve statistical quality control problems? Statistical Quality Control (SQC) experts Steven Zimmerman and Marjorie Icenogle have updated their guide that combines the power of each into this one integrated book and CD-Rom. While this introduction to SQC is for beginners to either quality or to the software product Excel, those with a more advanced knowledge of SQC and Excel will also find this book valuable to incorporate the two. ... Read more

Reviews (1)

Excellent way to learn Excel charting and SPC
This book does double duty by teaching the basics of Excel and basic statistics. It starts with the assumption that you know nothing about Excel, which can be skipped if you are familiar with the product, then starts tying things together with a chapter on fundamental statistics using Excel. From there the book devotes a foundation chapter on distributions, which is a nice refresher if you're a bit rusty, and next covers functions and data analysis tools that come with Excel 97 or higher that you're be using throughout the remainder of the book.

The remaining chapters thoroughly cover statistical process control charts (X-Bar, R, p, np, c and u), and process capability. You'll learn much about SPC from this part of the book, as well as some advanced Excel charting techniques. Also, the material with which you'll be working is provided on the accompanying disk, saving a lot of time by avoiding creating spreadsheets from scratch.

Pareto charts and Ishikawa (fishbone) diagrams are also covered, as well as advanced distributions such as binomial and hypergeometric, and excellent material and techniques for determining operating characteristics and power curves.

This is an excellent learning tool that has additional value from the accompanying spreadsheets that can be used on real projects with modification and expansion. I use the spreadsheets as a basic library of templates, which have proven to be real time savers. The book is clearly written and easy to follow, making it ideal for self-study. ... Read more

Book Description

Former editor-in-chief for the Project Management Institute (PMI®), Francis M. Webster Jr. refers to himself as "the Olde Curmudgeon." After reading his new book, it is difficult to see how this description applies. What Webster delivers in PM 101 According to the Olde Curmudgeon: An Introduction to the Basic Concepts of Project Management is insider information dispensed with a friendly arm-around-the-shoulders approach.

This is a book of veteran do’s and don’ts, generously shared with novice project managers. Webster’s passion is modern project management, those aspects of the field not given adequate attention in the past. You’ll learn the nine essential skills of modern project management, making this an essential book for your project management library.

Writing as the "Olde Curmudgeon," Webster lets new project managers in on the tricks of the trade. By following his advice, the most inexperienced novice should look good. In PM 101, Webster shares his well-reasoned, well-organized observations. This carefully written manual is full of ideas, distinctions, rules, and metaphors—even commandments.

PM 101 is essential for new project managers who need to come off the blocks on the right foot fast! ... Read more

Reviews (1)

Getting Started in Project Management
If you are new to the field of Project Management this book is very helpful.It draws upon the accepted practices of the PMBOK (Project Management Body of Knowledge) but is written more for those who don't want to learn directly from a text book style reading.The story follows a character named Sam and how he deals with his first exposure to project management.The flow of the book is very smooth as it takes you from basically describing what a project is, through the skill sets required to be a successful PM, and finally to the development of a Work Breakdown Structures and project planning techniques.This is a great quick read for anyone interested in project management as a profession, or who uses project management skills in their day to day jobs but don't have any guidelines. ... Read more

Book Description

The revised quality management systems ISO 9001:2000 was put in place in December 2000. There is huge international interest in the subject, particularly from companies already certified to ISO 9001, ISO 9002 and ISO 9004, needing to update their existing systems to ISO 9001:2000.

ISO 9001:2000 Audit Procedures fills a need for a guide which will assist auditors in completing internal, external and third party audits of existing ISO 9001:1994, ISO 9002:1994 and ISO 9003:1994 compliant Quality Management Systems, newly implemented ISO 9001:2000 Quality Management Systems and transitional QMSs.

Organizations must also be prepared to undergo an audit of their own quality procedures from potential customers and prove to them that their Quality Management System fully meets the recommendatins, requirements and specifications of ISO 9001:2000.ISO 9001:2000 Audit Procedures describes methods for completing management reviews and quality audits.

Includes essential information on what is provided in ISO 9001:2000.Provides stage audit check sheets.Provides a crosscheck between the requirements of ISO 9001:2000 and that of any QMS previously certified to ISO 9001:1994. ... Read more

Reviews (1)

Bargain of the year
This book must be the bargain of the year for any small business to use as a template for succesful auditing to the international standard.
In addition the sample documents are meticulously presented and are easy to follow. Consequently it enables both the layman and the experet to develop a comprehensive audit plan, checklists and audit reports.
The contents enable current ISO 9001:1994 sytem users to easily transfer to the new standard.
As a professional trainer I have fould the book to be an invaluable aid to support training programmes.
Any company purchasing the book will save thousands in consultancy fees... ... Read more

Book Description

no description ... Read more

Book Description

Total Quality Service rises to the business challenge of the 90s. It explains in the most concise terms possible the principles of TQS. The research stands-most unhappy customers do not complain. Instead, they never again buy from businesses that just once left them unsatisfied.What then is TQS? In the simplest terms, it is the true commitment to operationalizing the concept of customer focus, establishing service performance standards, measuring performance against benchmarks, recognizing and rewarding exemplary behavior, and maintaining enthusiasm for the customer at all times.Companies that do not provide quality service not only won't compete-they won't exist. Let Total Quality Service put you and your employees on the cutting edge of customer satisfaction. ... Read more

Book Description

The Pocket Guide to the Baldrige Award Criteria - 9th Edition
Mark Graham Brown

This handy pocket book is a quick reference guide to interpreting the criteria in the seven Baldrige categories. Whether a company is applying for the Malcolm Baldrige National Quality Award or not, this can help employees at all levels as they work toward improving quality. Includes answers to frequently asked questions and quick tips indicating what excellent companies do in each category. ... Read more

Book Description

From the time food enters a kitchen to the time it is served to a customer, a restau-rant or foodservice operation is responsible for purchasing, receiving, storing, pre-paring, handling, and serving food in a safe manner. By paying close attention to the proper procedures for food storage and preparation, a restaurateur can ensure that his/her customers are served food that will not make them sick. ... Read more

Reviews (4)

Don't buy this one if you are currently enrolled in a class!
This is the out of print edition and doesn't contain the 2001 updates that most schools will test you on.

great book and very helpful
This book helped me a tremendous amount getting through the national certifation exam. Every three years we have to up date our certifation in California. I also purchased the Study Guide for the National Servsafe Exam: Key Review Questions and Answers with Explanations ISBN 0971999678 which is also on amazon. This book covers all levels of food safety. I highly recommend it, especially if it's your first time taking the course or exam.

Very detailed and great pictures
I live in Washington State where it's required to be certified in sanitation before applying for a job. I bought this book and also bought the Study Guide for the National Servsafe Exam: Key Reviews Questions and Answers with Explanations (ISBN: 0971999678) and it helped me pass the course and the national certification test. This study guide covers all necessary information you need to know to work in a restaurant or any other type of food service job.

excellent book and very informative
This book helped me a lot in culinary school, but there were no answers to the questions given at the end of each chapter. I purchased the Study Guide for the National Servsafe Exam: Key Review and Answers with Explanations (ISBN: 0971999678) also on amazon.com, and was able to get through my course easily and passed the national certification test. This study guide will help many students pass their sanitation course with a high grade and also pass the certification test. ... Read more

Book Description

Benchmarking is your key to becoming the BEST OF THE BEST. Find answers to the questions: What is Benchmarking? How do I perform benchmarking? and What are the results of its successful application?

This ground breaking reference is for middle managers in industry (in marketing, manufacturing, administrative and support, finance, and personnel functions), not-for-profit organizations and government agencies, as well as quality improvement projects. Detailed examples show you how to relate benchmarking to your own circumstances. Reference guides help you get started. Case histories provide examples of actual benchmarking investigations from beginning to end. The author's personal tips will allow you, with minimum effort, to effectively launch your quest for the best. ... Read more

Reviews (1)

Excellent how-to book on benchmarking - worth every minute
Camp does a marvelous job of providing the reader with the why's and wherefore's of the benchmarking process. Very easy reading yet quite complete and informative on the methodology and the use of benchmarking analyses. ... Read more

Reviews (1)

Make No Mistake --This is a good book
Reccommended for those studying lean operations, the work is easy to read and extends the thinking on the issues, with great examples of poka-yoke devices that can be used almost anywhere. ... Read more

Reviews (1)

A book for the real world of problem solving !
This book is for the people that want to solve quality problems. For those of you that want to know the theory and never do anything with it but teach, would not want to read this book (no big words or long formulas). For the rest of us that are in the real world and need some structure to resolve quality problems (in the real world) GET THIS BOOK! It is a cookbook of how to USE these tools and when to use them. Best front line quality tool source I have ever seen (and I have 4 book shelves full of them). ... Read more

Book Description

Rooted in a statistics, this straightforward book presents real-world applications of quality control. Incorporating modern ideas, methods, and philosophies into total quality management, it focuses on the statistical process control and related subjects, such as achieving product and process quality through experimental design.With examples to demonstrate applications, this book presents foundations of modern quality control and improvements applicable to manufacturing and service industries. It also presents principles of acceptance sampling and reliability to provide a complete reference. The second edition of Fundamentals of Quality Control and Improvement has been revised to include a new chapter on quality management practices, tools, and standards, new material on the average run length and standardized control charts for variables, and an expanded discussion on process capability that includes the Taguchi capability index capability ratio. Profiles of Baldridge Award winners demonstrate best-business practices and performance achievements. It also integrates software applications throughout, including EXCEL, SAS, and MINITAB.A valuable reference book for any professional responsible for quality control management in a manufacturing or service business. ... Read more

Reviews (1)

A sound introductory text
This book could serve as the text for an introductory course in Quality Management and Control at the junior or senior level. If an engineering or business undergraduate can afford only one course in Quality, then this would be a suitable text for that course. The level of mathematics can be well managed by students not particularly good at analytical skills. ... Read more

Book Description

All too often, strategic planning neglects an essential firststep and final step-diagnosis of the organization's current state.What's required is a systematic review of the critical factors inorganizational learning and growth, factors that require monitoring,measurement, and management to ensure that your company competessuccessfully. This executive workbook provides a step-by-step methodfor diagnosing an organization's strategic health and measuring itsoverall competitiveness against world class standards. With checklists,charts, and detailed explanations, Corporate Diagnosis is a practicalinstruction manual. Detailed diagnostic questions in each area areprovided as guidelines for developing your own self-assessment survey. ... Read more

Book Description

Powerful and elegantly simple.

Achieve higher quality...lower costs...faster time to market

Companies worldwide have used the methods of quality expert Genichi Taguchi for the past 30 years with phenomenal product development cost savings and quality improvements. Robust Engineering, by this three-time Deming Prize winner, along with Subir Chowdhury and Shin Taguchi, is the first book to explain and illustrate his newest, most revolutionary methodology, Technology Development. It joins Design of Experiments and Robust Design as the framework on which your company can build a competitive edge. Case studies of real-world organizations Ford, ITT, 3M, Minolta, NASA, Nissan, Xerox and 9 others show you how the techniques of all three methodologies can be successfully applied. You'll hammer flexibility into your manufacturing organization to minimize product development costs, reduce product time-to-market, and fully satisfy customers needs.

Project Management is going to be huge in the next decade...--Fortune

Busy managers single-source guide to planning, organizing and controlling projects

At last there's a concise, compact (5Ó x 8Ó) hands-on guide that puts state-of-the-art management concepts and processes at your fingertips. Project Manager's Portable Handbook, by David I. Cleland and Lewis R. Ireland, is your step-by-step guide to the nuts-and-bolts details that spell project management success. YouÕre shown how to organize and manage everything from small to multiple projects...lead and coach project team members...and manage within a strategic context from project partnering to dealing with the board of directors and other stakeholders. You'll find out how to: Select and use PM software; Develop winning proposals; Handle legal considerations; Come out on top in contract ... Read more

Reviews (4)

shoud rename the title
I'm also surprised by 4 stars & other praises of this book (e.g., Fortune).

the book should be renamed "Case Studies of Taguchi Method" and the "authors" should be renamed as "editors"

it also does not telll you the method & its statistical basis, its strength & weakness compared with other methods, its assumptions and so forth. In addition, it lacks a biblography. Overall, we are just supposed to take a leap of faith. Overall, the book feel like "informercial"

A great advertisement, but short on implementation.
I am a little bemused by the previous reviews. Being a practicing engineer, I had hoped for an more rigorous introduction to applying robust engineering principles, coupled to real life engineering examples. What I got was essentially a book length advertisement aimed at people who don't need or want to know how to do it, merely order someone else to apply the techniques. If you are a manager considering implementing robust engineering practices and design of experiments, by all means, read the book and convince yourself and your boss it is the way to go. If you actually want to use the techniques, buy a different book.

Robust Engineering is the most powerful tool
Robust Engineering book is the world wide collections of best case studies of Robust Engineering. In Chapter 1 and 2 authors gave a basic explanation of Robust Engineering and implementation strategy which is very easy to understand for any reader. This is book is the absolute necessary for any leaders, managers or engineers who want to re-shape their organization and by reading this book they will understand the powerfulness of Robust Engineering.

Interesting
An interesting read. Well written and full of unique ideas. Can be used to accomplish major improvements in any organization. ... Read more

Book Description

What hygiene and dress requirements should be considered in food production? What quality standards must the air quality meet in a medical device assembly room? What does the location of heating duct have to do with processing safe food? What types of additives and radiation can be used to preserve food? Whatever you need to know about HACCP - Hazard Analysis and Critical Control Point (HACCP), from farm to table or factory to hospital is covered in this new guide from the ASQ Food, Drug and Cosmetic Division.

Focusing on the needs of auditors and those preparing for the CQA - HACCP exam, this handbook is the definitive resource for auditors in the food, drug and cosmetic industry. Carefully following the CQA-HACCP Body of Knowledge, the book is written by leading quality experts representing industry, academics and government agencies. It provides an overview of the history of HACCP as a product safety system and the preliminary steps to creating a HACCP team. The principles of HACCP as a quality system - such as conducting hazard analysis, establishing monitoring procedures, and the implementation and maintenance of the HACCP system - are included. This book extensively covers HACCP in the Food Processing industry and also includes a chapter related to medical devices. It's the perfect resource for those preparing to take the new CQA-HACCP exam or looking to implement HACCP in their organization.

Benefit From These Features:
· Preparation to take the new CQA-HACCP exam.
· The history and principals of HACCP explained in easy to understand language
· Special chapters dedicated to meat, poultry seafood, dairy, fruits and vegetables.
· Assembling the HACCP critical control points and procedures for monitoring, corrective action and verification.
· A look at HACCP and the Medical Device Industry ... Read more

Reviews (5)

Practical approach -- completely implementable!
Its not often a book comes along that not only is a pleasure to read but actually gives sound advice that can be understood and readily implemented 'straight from the page'! Tim O'Hanlon has provided such a text for those of us involved in ISO 9001:2000 audits. The practical approach that brings auditing into the realm of business reality makes this an immmensely useful read. Its on my compulsory reading list for clients who want to revamp their auditing process so as to realise the value-adding potential of audits. My advice -- buy it, read it then use the knowledge to improve your processes!

When they said this book would help; they weren't kidding!
I was given the job of planning the transition of our existing system to ISO 9001:2000 and someone said "Read Tim O'Hanlon's book". I did and I am so pleased. I got much more than I bargained for. When I saw the title I thought it was not what I needed but I was wrong..it was the only thing I needed. This guy really knows what he is going on about.

At last I get it!
For years I just did not get the point of auditors. I thought they were like police officers trying to find the culprits. This book makes it clear, their role is to add value and what's more, this book tells you how they should do it. Dr. O'Hanlon has opended the door for effective audits.

Dr O'Hanlon's book is ensightful and refreshing!
This book is a breath of fresh air in an area made stuffy by boring quality books that make no sense unless you already know your stuff and if you did you wouldn't buy the book in the first place!
Dr. O'Hanlon seems to realise this and explains everything using easy to understand terms and useful diagrams. I heartily recommend purchasing this book...it certainly provided me with an interesting perspective of the auditing system!

Quality Audits for Iso 9001:2000 : Making Compliance Value-A
This book offers a fresh approach for auditors. I like that O'Hanlon is saying 'hey make your audit worthwhile for your company. Don't be afraid of the auditor.'

Nice diagrams are included and book is easy to understand. ... Read more