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$71.95 $62.25 list($76.95)
181. Guiding Children's Social Development,
$65.00 $49.65
182. Handbook of Adult and Continuing
$17.32 $17.31 list($27.50)
183. Law 101: Everything You Need to
$11.53 $11.13 list($16.95)
184. Writing a Convincing Business
$9.00 $4.99 list($12.00)
185. The Interview Rehearsal Book:
$32.93 $29.57 list($37.00)
186. Planning Programs for Adult Learners:
$17.13 $14.95 list($25.95)
187. Business as a Calling : Work and
$16.47 $15.95 list($24.95)
188. Defining Moments: When Managers
$13.97 $11.25 list($19.95)
189. Harvard Business Review on Knowledge
$16.96 $13.05 list($19.95)
190. Successful Catering: Managing

181. Guiding Children's Social Development, 4E
by Marjorie Kostelnik, Alice Whiren, Anne Soderman, Laura Stein, Kara Gregory
list price: $76.95
our price: $71.95
(price subject to change: see help)
Asin: 0766842924
Catlog: Book (2001-08-10)
Publisher: Thomson Delmar Learning
Sales Rank: 388042
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Book Description

Unmatched by other books on the market, this edition of Guiding Children's Social Development, provides a solid foundation of up-to-date theory and research that will strengthen the reader's understanding of how children, birth to twelve years of age, develop and learn within the social domain.It describes successful ways to translate information in practical settings within learning environments, and offers teaching techniques to increase practitioner effectiveness.With sound principles of theory and practice, the book creates a framework for interpreting children's behavior and for implementing appropriate strategies to enhance children's social competence. This direction will assist professionals and educators to work with children and families from all backgrounds and circumstances, and help them support and accomplish goals together. ... Read more


182. Handbook of Adult and Continuing Education (Jossey Bass Higher and Adult Education Series)
by Arthur L.Wilson, Elisabeth R.Hayes
list price: $65.00
our price: $65.00
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Asin: 0787949981
Catlog: Book (2000-10-01)
Publisher: Jossey-Bass
Sales Rank: 364064
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Book Description

Sponsored by the American Association of Adult & Continuing Education "This monumental work is a testimony to the science of adult education and the skills of Wilson and Hayes. It is a veritable feast for nourishing our understanding of the current field of adult education. The editors and their well-chosen colleagues consistently question how we know and upon what grounds we act. They invite us to consider not only how we can design effective adult education, but also why we practice in a particular socio-economic context."
--Jane Vella, author of Taking Learning to Task and Learning to Listen, Learning to Teach

"This new handbook captures the exciting intellectual and professional development of our field in the last decade. It is an indispensable resource for faculty, students, and professionals."
--Jack Mezirow, emeritus professor, Adult and Continuing Education, Teachers College, Columbia University

For nearly seventy years, the handbooks of adult and continuing education have been definitive references on the best practices, programs, and institutions in the field. In this new edition, over sixty leading authorities share their diverse perspectives in a single volume--exploring a wealth of topics, including: learning from experience, adult learning for self-development, race and culture in adult learning, technology and distance learning, learning in the workplace, adult education for community action and development, and much more. Much more than a catalogue of theory and historical facts, this handbook strongly reflects the values of adult educators and instructors who are dedicated to promoting social and educational opportunity for learners and to sustaining fair and ethical practices.

... Read more


183. Law 101: Everything You Need to Know About the American Legal System
by Jay M. Feinman
list price: $27.50
our price: $17.32
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Asin: 0195132653
Catlog: Book (2000-05-01)
Publisher: Oxford University Press
Sales Rank: 10505
Average Customer Review: 4.9 out of 5 stars
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Amazon.com

Thanks to TV cop shows, most Americans can probably recite the Miranda warnings, but do they know when the warnings do--and do not--apply? Tort reformers cite the $2.7 million in punitive damages a jury awarded a little old lady in Albuquerque when the cup of coffee she had set between her legs spilled and scalded her. These crusaders against "excessive" damage awards do not usually note that the trial judge reduced the award to $480,000, or that the coffee was 20 degrees hotter than competitors' coffee.

The law is all around. People continually invoke their rights, and every year millions of Americans are involved in formal legal proceedings. Yet most people are ignorant of even the basic concepts and organizing principles of U.S. law. Into the breach comes Jay Feinman's engrossing book Law 101: Everything You Need to Know About the American Legal System. Akin to a crash course in the first year of law school, Law 101 is a clearly written, eminently readable guide to the tenets of our legal system. It is structured around basic questions such as "If a contract is unfair, can a court refuse to enforce it?" and replete with clarifying examples--real and hypothetical. In explaining battery, Feinman writes: "If someone consents to a certain bodily invasion, he does not necessarily consent to any bodily invasion, however. When Mike Tyson and Evander Holyfield are in a boxing match, Holyfield has consented to Tyson punching him in the nose ... but he has not consented to Tyson biting off a piece of his ear." Much clearer.

Law 101 won't instruct you on how to write your will or get divorced, but it will educate you at a more systematic level. It is also a great read. --J.R. ... Read more

Reviews (10)

5-0 out of 5 stars Every American should read this book
I heard about this book on a web page about good books to read prior to law school. I just finished reading it yesterday, and I am very impressed. The author writes in such a way that any reader can acquire a basic understanding of our legal system. He explores the foundational areas of our body of laws, and he describes both sides of hotly debated issues such as abortion and the death penalty. Most of all, the author emphasizes that the law is not something that ordinary people cannot understand. It is not just for lawyers, judges, and politicians. Rather, the law is determined by the way we shape our society, and it starts from the ground up.

5-0 out of 5 stars A Great Intro to the Basics - and a fun read!
I highly recommend this book to anyone who wants to learn more about the basics of law but does not want to read through tedious, mind-numbing text. This book covers a lot of ground (basically all of the main doctrines of US law) and is entertaining at the same time due to the author's clear / concise narrative and numerous examples.

From the beginning, Feinman explains that "law is not in the law books" but that law "lives in conduct; it exists in the interactions of judges, lawyers and ordinary citizens". Law is how we interpret it to be at a given time - it is in and of the people. From this and other insights, Feinman has helped me gain a greater appreciation for the US legal system as well as making me a more legal savvy citizen. In this day and age this is important - at one time or another we will all have to consult a lawyer for something.

4-0 out of 5 stars Understand the law, but not how to write a will
Although I do not regret my decision, after deferring entry to law school for three years, to finally choose another vocation, I maintain a strong interest in legal philosophy and history, and comparative and international law. For me, Jay Feinman's book was an especially delightful find on the law section of a general bookstore. Few jurists, other than those like Alan Dershowitz and Richard Posner, seem to communicate clearly and effectively in non-specialist books which can satisfy curiosity outside of immediate needs such as writing wills or understanding consumer rights.

The claim of this book to provide "everything" you need to know about American law is undoubtedly exagerrated. This being said, Feinman provides a clear, thoughtful, and insightful coverage of the essentials of all that is covered in the first-year curriculum of a first-year U.S. law school program without the pain of wading through extensive case material - contracts, criminal law, torts, property, constitutional law, and legal procedure.

The strength of this book lies in its emphasis on the open nature of many legal issues -- where there are no straightforward answers. I especially enjoyed, in the section on constitutional law, the superb discussion of the scope of the justiciability doctrine which eshews intrusion of courts into the authority of other branches of government. But what exactly constitues a nonjusticiable political question which the courts should not decide?

An extract from the author's section on civil procedure underscores his invitation to the reader to avoid thinking about the law as cut and dried subject matter and process: "The lesson from all of this is that clear, rigid legal rules are often not what they appear to be. They either produce injustice as they are applied in varying fact situations, or they demand interpretations and exceptions - yet interpretations and exceptions cause complexity and uncertainty. Broad, flexible legal rules, on the other hand, give the courts great discretion, and discretion produces conflicting decisions and uncertain rules, which is another form of complexity and injustice."

The last one and a half pages are a tour de force in clarity and simplicity for those seeking to appreciate legal reasoning. It identifies a limited set of questions which can be applied to any layman's encounter with legal issues in newspapers or eleswhere, and give him some sense of what lawyers and judges have to do.

Readers show be aware that this book, while a good introduction to the frame of mind of a U.S. jurist, is not intended to be a comprehensive introduction to the U.S. legal system.

5-0 out of 5 stars A Pre-law student must
I was advised to read this book before I enter law school in the fall, and I'm glad I did. I knew little about torts, contracts, and all other aspects of introductory law before this book (I still know little, but know more than before). Feinman writes well and easy to understand. He explains the concepts and theories behind the law and fills almost every page with real life examples from previous cases. This is an excellent read even for those not going to law school. The laws and theories governing our everyday lives are contained in simple format here in this book. You can't afford not to read this book.

5-0 out of 5 stars Excellent intro to the law
I'm not an attorney, nor do I plan to attend law school. Nevertheless, this book is a sophisticated, but highly readable introduction to the law. Executives from all industries who need a legal primer should start here. ... Read more


184. Writing a Convincing Business Plan
by Art Dethomas, Lin Grensing-Pophal, Arthur R. Dethomas, Lin Grensing
list price: $16.95
our price: $11.53
(price subject to change: see help)
Asin: 0764113992
Catlog: Book (2001-01-01)
Publisher: Barron's Educational Series
Sales Rank: 9812
Average Customer Review: 4.86 out of 5 stars
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Book Description

Creating a financing proposal, describing the business's operations and goals, forecasting markets and sales, creating marketing and operating plans, obtaining financing from primary and secondary sources, and much more. This new edition also features a list of names and addresses of business and library resources, as well as web site addresses that are especially useful to small business owners. Titles in Barron's Business Library series are currently being revised and updated, and re-set in an attractive new paperback format. They are written especially for men and women starting a company or managing a small-to-medium-size business. Emphasis is on practical problem solving, and examples cited in these books are based on realistic business situations. ... Read more

Reviews (7)

5-0 out of 5 stars Excellent.
As a CPA/Attorney who has both written and reviewed a lot of business plans, I have seen both some very good ones and some awful ones. Too often the preparers of the bad ones confuse a business plan with an offering circular, hoping to convince an unknown investor or venture capitalist to provide financial backing for their ideas. The resulting "Business Plan" is an incomplete, poorly researched, turgid description of their idea, with lots of spreadsheets attached (detailed monthly financial projections for the next ten years).

What is overlooked is the fact that a good business plan serves as a road map for the operators of a business. The process of systematically analyzing your business and stating your plans simply in writing will force you to think through how you are going to deal with the various problems you are going to face.

Like another reviewer of this book, after reading the descriptions of various books on the subject, I purchased three of them. This one is far and away the best of the three and of all those I've read in the past. It systematically takes you through the planning process (industry analysis, marketing and sales, the operating plan, the organization plan, and the financial plan) and provides useful and intelligent checklists at each stage.

If you follow its guidance, you will end up with a useful plan for running your business. And if you decide to seek outside investors, you will be far more likely to raise money.

5-0 out of 5 stars Must Buy
Very good book, has sufficient details regarding all aspects of business planning, it also provides some leads to look up secondary sources of information that will be helpful to anyone attempting to write a business plan. "High tech start up" and "Entrepreneur America" are also good buys.

5-0 out of 5 stars Well Done!!!
I purchased three books from amazon.com and this was one of them. It is very well written. The writers are short, concise and to the point. This is a step-by-step guide in helping you write out your business plan. The other two books I purchased were thrown aside, but were of use when I needed to reference something else. Before you spend your money on other books, buy this one first and if you need additional help purchase another.

5-0 out of 5 stars Buy this one first
This book should be within arm's reach the entire time you begin to think about and write your business plan. It is well organized, tightly written, and most importantly, it prompts you to analyze and to answer the critical questions. I've read at least 10 other books on business plans, but this one gets to the heart of the matter better than the others. Many of the questions and topics covered would never have occurred to me if I hadn't read this book. Buy others, but get this one first.

5-0 out of 5 stars A concise,comprehensive,detailed roadmap to writing a plan!
The book provides extraordinary insight into writing a business plan! Every detail is laid out step by step, and includes addresses and phone numbers to organizations that provide crucial research that a person will need for any business research. Every aspect of the business plan is presented concisely and is well organized, leaving nothing for the reader to question. Not one question you may have will go unanswered! Unequivocally, the best book on writing a business proposal! (And I have purchased several books!) ... Read more


185. The Interview Rehearsal Book: 7 Steps to Job-Winning Interviews Using Acting Skills You Never Knew You Had
by Deb Gottesman, Buzz Mauro
list price: $12.00
our price: $9.00
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Asin: 0425166864
Catlog: Book (1999-03-01)
Publisher: Berkley Publishing Group
Sales Rank: 12598
Average Customer Review: 4.6 out of 5 stars
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Book Description

Actors specialize in the skills you need to excel at interviews: self-confidence, verbal communication and body language, and knowing how to project the desired image. Here, the directors of a consulting firm that applies acting techniques to success in the business world share a step-by-step training program to help you ace your own "audition." You'll learn trade secrets for conquering stage fright, how to research the "role" you're applying for, how to look the part, how to deal with job-hunting stress--and how to use simple exercises for effective verbal and physical communication.With each interview, the curtain rises on a new opportunity. With the seven steps in this book, you can get ready to take a bow! ... Read more

Reviews (10)

5-0 out of 5 stars It worked for me!
I was on the job market and just felt that I was doing something wrong. I'm a professional, a supervisor, and just couldn't figure out where I was stumbling. This book changed all of that. It opened my eyes, showed me hidden strengths, and got me the job offer I wanted -- for a higher salary than I had expected.

Many books tell you what to say during different situations. This book works because it helps you determine your unique strengths and how to best present them to potential employers. It's a quick read, too. I've recommended it to all my job hunting friends, from novice to experienced.

Don't even think twice. Get this book.

5-0 out of 5 stars A real help
I went to the book store and grabbed just about every job interview help book they had, took them to a chair, and quickly read through each of them. With the exception of this book, they were all the same. They either gave you suggestions on how to answer certain questions (Who wants to memorize answers from a book? You could never remember them all, and if you did, you would just be giving answers that other people being interviewed are likely to give also. You want to stand out in your interview, not seem like everyone else!) OR they gave you suggestions on how to act (Do you really need a book to tell you to dress nice, don't belch, sit up straight, and don't bring relatives along?). THIS BOOK does neither of these things! What it does do is help you to gain self-confidence and other skills that will help you present yourself in the best way possible in order to convince your potential employer that YOU are the person they want to hire! No tricks, just ways of showing an interviewer all of the wonderful things about yourself that are relevant to the interviewer's needs and desires, all within a 15-20 minute interview. They reason that if actors can "sell themselves" to a Broadway producer in a two-minute audition during a cattle call, you can certainly sell yourself during a much longer interview. There are also activities in this book that will help you remember good things about yourself that would be great things to say to an interviewer. How to show them that you are the right person for the job, not just tell them! How to make them realize that you are just the person they are looking for!

5-0 out of 5 stars Buy this book!
After reading dozens of books and getting nowhere, I tried this book and found real success. Not only did I use it to get the perfect job for myself, but I also used it to get a raise and a promotion a short while later. Don't let the small size of the book discourage you. Believe me, this book is packed with everything you'll need for success. Buy this book! You won't be sorry.

5-0 out of 5 stars Excellent book
This is a clear, useful guide with a lot of original points. Not a lot of silly emphasis on superficial aspects of interviewing. It's also easy to read and digest. Highly recommended.

2-0 out of 5 stars missing everything
another strong-titled, very popular book that has watered down content and is so devoid of meaty substance as to make one instantly consider utilizing the pages for rolling papers.

A lot of words on the cover - not enough inside! ... Read more


186. Planning Programs for Adult Learners: A Practical Guide for Educators, Trainers, and Staff Developers, 2nd Edition
by Rosemary S.Caffarella
list price: $37.00
our price: $32.93
(price subject to change: see help)
Asin: 0787952257
Catlog: Book (2001-11-16)
Publisher: Jossey-Bass
Sales Rank: 28764
Average Customer Review: 3.33 out of 5 stars
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Book Description

The ongoing education and training of adults has become a necessity in many professional areas. Yet the staff who set up and administer these programs often lack skills for the very task that is so critical to the success of their efforts--the planning of the programs themselves.

Drawing on the tremendous success of the first edition, Planning Programs for Adult Learners, Second Edition covers the development of adult education programs in clear, specific detail. This popular guide contains information on every area of program planning for adult learners, from understanding the purpose of educational programs to obtaining suitable facilities.

Thoroughly expanded and revised, the book contains a wealth of new material and examples, and features new information on incorporating technology into the development and practice of adult education programs. Educators and practitioners alike will find this guide to be an essential tool. ... Read more

Reviews (3)

4-0 out of 5 stars Helpful for all the details
If you are looking for a book to teach you how to teach, this ain't it. But if you are looking for something comprehensive that discusses all the many aspects one must consider to plan and execute a quality program, this is a gem. If you do much sponsoring of programs and events, you know it is the little things that can ruin your day: the air conditioner is not working, you did not adequately budget for the materials needed, you did not anticipate the needs of the participants, etc. This helps prevent geting blindsided. I refer to this frequently when preparing workshops and programs, and recommend it to others.

5-0 out of 5 stars A Must for Adult Education Coordinators
This book covers all the aspects of adult education program planning. Though, most of the information seems common sense, it is this straight-forward writing that makes this book such a fantastic reference. I continually refer back to the book when developing my adult ed programs to make sure I'm not missing anything. The information covered in each chapter is a great overview and provides insight to program development. I recommend for more specific information on a particular chapter to seek out other resources that go more in depth. Overall, it is a great guide to successful program planning.

1-0 out of 5 stars Has very limited value
This book is overloaded with flowcharts, exercises, and tables, but has limited useful content. One slim chapter on developing an instructional plan, most of the rest of the book is fluff about choosing meeting rooms, developing budgets, and similar material. ... Read more


187. Business as a Calling : Work and the Examined Life
by Michael Novak
list price: $25.95
our price: $17.13
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Asin: 0684827484
Catlog: Book (1996-06-11)
Publisher: Free Press
Sales Rank: 26211
Average Customer Review: 3.75 out of 5 stars
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Book Description

Why do we work so hard at our jobs, day after day? Why is a job well done important to us? We know there is more to a career than money and prestige, but what exactly do we mean by "fulfillment"? These are old but important questions. They belong with some newly discovered ones: Why are people in business more religious than the population as a whole? What do people of business know, and what do they do, that anchors their faith? In this ground-breaking and inspiring book, Michael Novak ties together these crucial questions by explaining the meaning of work as a vocation. Work should be more than just a job -- it should be a calling.

This book explains an important part of our lives in a new way, and readers will instantly recognize themselves in its pages. A larger proportion than ever before of the world's Christians, Jews, and other peoples of faith are spending their working lives in business. Business is a profession worthy of a person's highest ideals and aspirations, fraught with moral possibilities both of great good and of great evil. Novak takes on agonizing problems, such as downsizing, the tradeoffs that must sometimes be faced between profits and human rights, and the pitfalls of philanthropy. He also examines the daily questions of how an honest day's work contributes to the good of many people, both close at hand and far away. Our work connects us with one another. It also makes possible the universal advance out of poverty, and it is an essential prerequisite of democracy and the institutions of civil society.

This book is a spiritual feast, for everyone who wants to examine how to make a life through making a living. ... Read more

Reviews (4)

4-0 out of 5 stars Student of Life
The view going in is very different than the view coming out. Novak's idealism helped to encourage me in my own. I read this book as an undergraduate business student struggling to find the balance that I saw in between greed and good. I so enjoyed his language, examples, and message that I recommended it to my Business Ethics professor. Last I heard, he was planning on using it as one of the textbooks. I gave it a 4 star rating because although it was a good read, it could always be better. Let's leave some room for improvement.

3-0 out of 5 stars stimulating book yet many issues to be discussed further
After finishing this book, i got the impression that the author has touched something about the philosophical grounding on capitalism, however, the book is not deep enough in analysing these grounds. 1 the moral basw which the author inspected is of the christian ( or rather ) catholic culture, the reasons of the christian culture is the most suitable one to suit with the capitalism are not yet fully explained 2 its hidden presumption on pratising ideal capitalism is having a good government, good smaall societies to support the neighbours or citizens, good law system etc, but if i live in a place full of corruption, business law system not well developed, what should i do? he does not suggest any means 3 the model which he inspected is the usa, he also studied catholic, i would rather say, it is like, when someone got a hammer, all things can be solved by using it 4 i cannot agree more than that, doing business must have moral and courage if you have interest in discussing with me in this book or others, pls email me

4-0 out of 5 stars BRINGING IT ALL TOGETHER
This book was reccomended by a friend and I was fascinated by the title. The book is a quick read with many references to socio-economic theory and the Catholic way. The book was written by Mr. Novak, a distinguished author who grasps both the economic and theological apsects of modern day business activities. He does a good job of portraying work as a means to help the common good of all society.The idea that being productive as a person in business can benefit others in unseen ways is worthy. Even business can work in its' self interest while helping advance society. Business as a calling tied together many aspects of faith, work and finding meaning in a career. This book should be on the must read list of every young MBA or CEO.

4-0 out of 5 stars Business is a morally serious calling and Novak proves it.
Novak uses antidotial evidence to show how business can be and often is a virtous enterprise. However his feelings about free market capitalism and the business community are somewhat navie and idealistic. Antidotes are used to support the fact (often forgetten by social critics) that business leaders contribute a great deal to society. I believe this is a good book to read if you are taking a college course in Economic philosophy or business administration. ... Read more


188. Defining Moments: When Managers Must Choose Between Right and Right
by Joseph L., Jr Badaracco
list price: $24.95
our price: $16.47
(price subject to change: see help)
Asin: 0875848036
Catlog: Book (1997-09-01)
Publisher: Harvard Business School Press
Sales Rank: 69567
Average Customer Review: 4.89 out of 5 stars
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Book Description

How should you respond if you are offered an opportunity at worksolely because of your race or gender?

What should you do if asingle parent on your staff is falling behind in his or herwork?

How do you lead the launch of a product you know will beextremely controversial?

This is a book about work choices and lifechoices, and the critical points--or defining moments--at which the twobecome one. It examines the right-versus-right conflicts that everybusiness manager faces and presents an unorthodox yet practical way formanagers to think about and resolve them.

When making hardprofessional decisions, managers often use personal values as atouchstone.According to Badaracco, however, resolving such dilemmasis not as simple as the inspirational do the right thing school ofethics would have you believe. Defining Moments reveals an alternativeapproach that helps managers tackle the more complex and troublingquestion of what to do when doing the right thing requires doingsomething else wrong, or leaving another right thingundone.

Drawing on philosophy, literature, and three stories thatreveal the increasing complexity today's managers face as their careersadvance, Defining Moments provides tangible examples, actionable steps,and a flexible framework that managers at all levels can use to makethe choices that will shape not only their careers, but theircharacters.

Compelling, readable, and absent of ethical jargon,Defining Moments gets to the core of what makes being a manager sodifficult, as it explores what it means--and whether it's evenpossible--to be a successful manager and a thoughtful, responsiblehuman being. ... Read more

Reviews (9)

5-0 out of 5 stars Required Reading
Great choice for any manager or business administration student.

5-0 out of 5 stars Tackling the Dilemmas of Ethical Choices
A few weeks ago a customer of mine asked my assistance to help his organisation to write an ethical code. I knew he had been "working" on this topic for the last 2 years and that he had been applying some of the principles I teach in my emotional intelligence classes. Apparently, this hadn't been enough to solve his problem, but it was enough to come back to me to seek my advice. This was one of the books I bought to document myself on the issue.

This book was a good resource by providing me different points of views concerning the question, and by pointing out that it's not a simple matter of making a choice (for instance, one lead by intuition and emotions, as is recommended sometimes). The cases presented point to several kinds of dilemmas: the personal ones (choosing between what's right for you and for the organisation), the managerial ones (choosing between the organisation and the people that ore working for it) and the social ones (choosing between the organisation and the larger social system it's a part of). The book also points out different sources we have for basing our decisions on.

The problem remains that values and principles often point into different directions. Ethical choice techniques such as the "sleep-test", the "golden rule" and other sources of inspiration do not solve this.

Learning from that, it becomes clear why one should not expect to find the answers to your ethical problems in this book. Finding "the" answer is "impossible". In a "defining moment", you will have to examine which values you are committed to, these values will be put to test (will you go for their implications) and they will shape your future. I believe (with the author) that there are no easy answers to the *real* issues we are faced with. That's why this book shows in what way you have to search for your answer. Reading this book will at least allow you to ask the right questions and to look at various aspects in order to make a personal choice.

If I would have read this book earlier, my own book would certainly have included a reference to it.

What will I tell my customer? Well, writing the "code" won't be enough, in stead we should focus on teaching people how to make an ethical choice.

Patrick E.C. Merlevede, M.Sc is the main author of "7 Steps to Emotional Intelligence"

5-0 out of 5 stars Excellent Book on Ethics (for everyone)
While this book may seem catered towards business management issues (and the examples given in the text are), the ideas, values and approaches presented within the text are universal. I, myself, am not a "business person" or "manager" and found this book extremely enlightening and helpful, and can apply the values and examples to my own life and work.

The basic premise of the book revolves around (what Badaracco calls) the "defining moments" of an individual's life; these are instances in which a person is faced with a decision that has no clear "right vs. wrong" answer (which he calls a "right vs. right" question), yet the decision the individual makes will define who the person is in times that follow. He uses three different examples of real-life quandaries that managers have faced in the past (as well as their conclusions). Badaracco does not tell his audience how they should act in a given situation, but instead, gives the audience the introspective tools needed to make better decisions that support who they are as an individual.

Again, terrific book and well worth anyone's time who is interested in the ethical decision making process.

5-0 out of 5 stars 10 STARS IF I COULD!
I don't know how this book reach to my hands...thank God. Defining moments is one of the most inspiring and intelligent books I have ever read (...read it and you will see). Badaracco presents a very pragmatic and eclectical easy-to-do framework to decide between several choises that sometimes present to be strong dilemas. Badaracco advises us to learn who we are and who we want to become...he smartly affirms that what we decide in this moments will define our values and ourselves (that is why he call them "Defining Moments"). No more we will have to stay awake at night trying to solve these dilemmas and feel insecure about our decisions. You will also learn a great deal about extreme approaches to decision making....from the moralism of Aristoteles to pragmatism of Maquiavelo and Nietzsche in an easy reading.

5-0 out of 5 stars Best book on the subject.
As an attorney who teaches business ethics inside corporations, I've read many books on this subject. This is the best. It focuses on the way real world ethical dilemmas arise -- not in decisions between right and wrong, but between two options, both of which are "right." This is a short, practical, readable book that really makes you think. ... Read more


189. Harvard Business Review on Knowledge Management (Harvard Business Review Series)
by Peter F. Drucker, David Garvin, Leonard Dorothy, Straus Susan, John Seely Brown
list price: $19.95
our price: $13.97
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Asin: 0875848818
Catlog: Book (1998-09-01)
Publisher: Harvard Business School Press
Sales Rank: 37955
Average Customer Review: 4.1 out of 5 stars
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Book Description

The Harvard Business Review paperback series is designed to bring today's managers and professionals the fundamental information they need to stay competitive in a fast-moving world. Here are the landmark ideas that have established the Harvard Business Review as required reading for ambitious businesspeople in organizations around the globe. The eight articles in Harvard Business Review on Knowledge Management highlight the leading-edge thinking and practical applications that are defining the field of knowledge management. Includes Peter Drucker's prophetic "The Coming of the New Organization" and Ikujiro Nonaka's "Knowledge-Creating Company." ... Read more

Reviews (10)

4-0 out of 5 stars Knowledge Management, a layperson's perspective
Knowledge Management, published by Harvard Business School Press, is a compilation of articles excerpted from the Harvard Business Review covering a period from 1988-1997. The articles in general focus on the way organizations can acquire, use, and maintain knowledge in order to remain on the cutting edge of their fields. The underlying message of this book, expressed by Peter F. Drucker in "The Coming of the New Organization (page 1)," is that future organizations must take advantage of technology to collect and track data so that data can be translated into useful information.

The manner in which companies acquire knowledge from data can vary. Ikujiro Nonaka in his article "The Knowledge Creating Company (page 21)" provides a general approach. Nonaka suggests that creating new knowledge requires, in addition to the processing of objective information, tapping into the intuitions insights and hunches of individual employees and then making it available for use in the whole organization. Within this framework is an understanding of two types of knowledge: tacit and explicit. Both of these have to exist in an organization and exchange between and within each type is needed for creation of new knowledge. Another point in Nonaka's article is that the creation of new knowledge is not limited to one department or group but can occur at any level. It requires a system that encourages frequent dialogue and communication. Similar but more defined ideas are presented in David Garvin's "Building a Learning Organization (page 47)."

Garvin's approach focuses on the importance of having an organization that learns. Garvin defines a learning organization as one that is "skilled at creating, acquiring, and transferring knowledge, and at modifying its behavior to reflect new knowledge and insights (page 51)." He describes five activities/skills that are the foundation for learning organizations. These are systematic problem solving, experimentation, and review of past experiences, learning from others, and transferring knowledge.

"Teaching Smart People How to Learn (page 81)" by Chris Argyris, deals with the way individuals within an organization can block the acquisition of new knowledge because of the way they reason about their behavior. In order to foster learning behavior in all employees, an organization must encourage productive reasoning. One caution is that use of productive reasoning can be threatening and actually hampers the process of learning if not implemented throughout the whole organization.

Leonard and Straus in "Putting Your Company's Whole Brain to Work (page 109)," address another way in which knowledge can be acquired. They identify two broad categories: left brained and right brained individuals, with different approaches to the same concept based on cognitive differences. Within these categories, there is great potential for conflict, which can stifle the creative process. However these different perspectives are important for full development of a new concept. Innovative companies should keep a balance of these different personality types to avoid stagnation and to encourage development of new ideas. The management of the cognitive types in a way that is productive for the company occurs through the process of creative abrasion.

One can surmise from the articles in general that data and information are valuable if they can be used to maintain the knowledge base or provide the basis for acquiring new knowledge. The organization that creates new knowledge encourages the following in its employees: creativity, a commitment to the goals of the organization, self-discipline, self-motivation, and individual exploration and identification of behaviors that may be barriers to learning. Cognitive preferences should be recognized and used to the companies' advantage. Finally, companies can learn from the best practices of others and from their customers. After knowledge is acquired, it can be disseminated for use throughout the organization and maintained in different ways.

One key method to maintain knowledge repeated in several articles is the importance of an environment that fosters innovation. Quinn et al, in "Managing Professional Intellect: Making the Most of the Best (page 181)," describe this as creating a culture of self-motivated creativity within an organization. There are several ways to do this: recruitment of the best for that field, forcing intensive early development (exposing new employees early to complex problems they have to solve), increasing professional challenges and rigorous evaluations.

Another way to maintain and use knowledge is through pioneering research, described by Brown in "Research that reinvents the Corporation (page 153)." In this process companies can combine basic research practices, with its new and fresh solutions, and applied research to the company's most pressing problems. Dissemination of new knowledge can occur by letting the employees experience the new innovation and so own it. As mentioned in the article by Nonaka, creation of a model that represents the new information is a way for transfer to the rest of the organization. Also the knowledge from the professional intellect within an organization can be transferred into the organization's systems, databases and operating technologies and so made available to others within the organization. An example of this is Merryl Lynch, which uses a database of regularly updated information to link its 18,000 agents.

Yet another tool for disseminating information within an organization is the learning history, described by Kleiner and Roth in "How to Make Experience Your Company's Best Teacher (page 137)." This makes use of the ages old community practice of storytelling to pass on lessons and traditions. The learning history collects data from a previous experience with insight from different levels of employees involved and puts it together in the form of a story that can be used in discussion groups within the organization. In companies where this has been used, it builds trust, provides an opportunity for collective reflection, and can be an effective way to transfer knowledge from one part of the company to another. In addition, incentives in the form of a report in response to the new innovation and achievement awards encourages employees to learn and helps with the dissemination of information.

5-0 out of 5 stars Ideal Intro To A Very Intangible Topic
While other facets of managment consulting will ultimately yield to lower-cost technology tools, or consultants, KM shall reign as the ultimate value-added analysis. That was my hypothesis before buying this book, and it has only been proven true. The essays in the book range from esoteric to the executable, and include valuable case studies to punctuate the themes. Knowledge Management means so many things, that it can come to mean nothing. This book does an excellent job of providing some metes and bounds to the topic and to stimulate thinking around important organizational and operational issues.But don't get it and expect to be an "instant expert." This is an overview, albeit an excellent one.

5-0 out of 5 stars Knowledge Management with practical applications
Excelente libro que proporciona las bases suficientes sobre la administración del conocimiento, además de tener como respaldo el prestigio de una casa de estudios como es la Universidad de Harvard.

Lo recomiendo ampliamente.

3-0 out of 5 stars Need to know vs, Nice to know
Having recently moved into the KM area I thought this book would be a 'must read'....but as anither reviewer pointed out if you have been keeping in touch with KM from the beginning (or whatever , from '96) would not find anything earth-shattering (that's the tacit selling job of the HBR logo, right?) in the compilation.

We all have heard about Drucker's "knowledge workers" and Nonaka's "Creation of Knowledge" and Argyris and his "teaching smart people" and Dorothy Leonard's "whole organisation brain" theory ad nauseum ad infinitum!

Guess HBR should have added more value (or retros or something ) instead of just taking photcopies of their old articles and printing them together!

5-0 out of 5 stars A good introduction
The Harvard Business Review Series is a collection of reprints of some classic articles from the journal. There are some classic, thought provoking pieces in this book.

In light of the current Japanese recession, it is interesting to reread Nonaka's review of Japanese group methods for promoting creativity in the corporation. He argues that it is a western idea that knowledge is 'hard', or can be digested into records in a computer. He describes cycles of tacit to explicit knowledge that a learning group experiences. I enjoyed his characterization of the senior manager as a romantic pursuing ideals. In the next wave of eBusiness will the companies that thrive be able to leverage the tacit knowledge in the current operational model of the internet?

This is a good starting reference on this topic. ... Read more


190. Successful Catering: Managing the Catering Operation for Maximum Profit
by Soni Bode, Sony Bode
list price: $19.95
our price: $16.96
(price subject to change: see help)
Asin: 0910627223
Catlog: Book (2002-09-02)
Publisher: Atlantic Publishing Company (FL)
Sales Rank: 127258
Average Customer Review: 5 out of 5 stars
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Book Description

This new series of fifteen books - The Food Service Professional Guide TO Series from the editors of the Food Service Professional are the best and most comprehensive books for serious food service operators available today.

These step-by-step guides on a specific management subject range from finding a great site for your new restaurant to how to train your wait staff and literally everything in between. They are easy and fast -to-read, easy to understand and will take the mystery out of the subject. The information is "boiled down" to the essence. They are filled to the brim with up to date and pertinent information.

The books cover all the bases, providing clear explanations and helpful, specific information. All titles in the series include the phone numbers and web sites of all companies discussed. What you won’t find are wordy explanations, tales of how someone did it better, or a scholarly lecture on the "theory". Think of them as "Cliff Notes TM" on the subject matter.

Every paragraph in each of the books are comprehensive, well researched, engrossing, and just plain fun-to-read, yet are packed with interesting ideas. You’ll be using your highlighter a lot! The best part aside from the content is they are very moderately price. You can also purchase the whole 15 book series the isbn number is 0-910627-26-6. You are bound to get a great new idea to try on every page if not out of every paragraph. Do not be put off by the low price, these books really do deliver the critical information and eye opening ideas you need you to succeed without the fluff so commonly found in more expensive books on the subject. Highly recommended! ... Read more

Reviews (2)

5-0 out of 5 stars Practical "real world" examples for maximizing profits
One of the newest additions to the Atlantic Publishing Group's outstanding "The Food Service Professional" series, The Food Service Professional Guide To Successful Catering: Managing The Catering Operation For Maximum Profit. Here revealed are 365 "insider secrets" showcasing everything necessary to launch a successful catering business; practical "real world" examples for maximizing profits; and clear, accessible instructions on how to sell, market, and operate a catering operation profitably no matter what part of the country it is located in. If you are considering your own catering company as an entrepreneurial small business, then give a close and careful reading to Sony Bode's The Food Service Professional Guide To Successful Catering: Managing The Catering Operation For Maximum Profit!

5-0 out of 5 stars Great Book
Great Book! I Found These step-by-step guides easy-to-read, and easy to understand! The books are packed with information. They reminded me of "cliff Notes" from my college days.The information is comprehensive without the fluff you find in so many of the more expensive books out there on the subject. The books are also packed with resources such as phone numbers and the web sites of the companies they are discussing - there is no "theory" just great information. ... Read more


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