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$15.61 list($22.95)
61. Secrets of the Millionaire Mind
$95.00 $72.86
62. The New CFO Financial Leadership
$15.61 $12.00 list($22.95)
63. The Five Temptations of a CEO:
$122.18 $49.99
64. Corporate Information Strategy
$107.95 $65.00
65. Management Information Systems,
$9.00 $6.66 list($12.00)
66. What is Lean Six Sigma
67. Advertising Secrets of the Written
$8.96 $6.22 list($9.95)
68. Perfect Phrases for Performance
$130.00 $49.91
69. Managing Today! (2nd Edition)
$16.47 $9.00 list($24.95)
70. The Heart of Change: Real-Life
$85.00 $78.96
71. Workflow Modeling: Tools for Process
$13.57 $13.15 list($19.95)
72. Getting Them to Give a Damn :
$54.37 $46.42 list($79.95)
73. Enterprise Risk Management: From
$18.45 $16.00 list($27.95)
74. Authentic Leadership: Rediscovering
$15.36 $8.00 list($21.95)
75. Bringing Out the Best in People
$12.71 $10.57 list($14.95)
76. Term Sheets & Valuations -
$9.85 $9.84 list($10.95)
77. Effective Phrases for Performance
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78. Primal Leadership: Realizing the
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79. Best Answers to the 201 Most Frequently
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80. Decision Modeling with Microsoft(R)

61. Secrets of the Millionaire Mind CD : Mastering the Inner Game of Wealth
by T. Harv Eker
list price: $22.95
our price: $15.61
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Asin: 0060776579
Catlog: Book (2005-03-01)
Publisher: HarperAudio
Sales Rank: 261927
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62. The New CFO Financial Leadership Manual
by Steven M.Bragg
list price: $95.00
our price: $95.00
(price subject to change: see help)
Asin: 0471210765
Catlog: Book (2003-09-12)
Publisher: Wiley
Sales Rank: 46107
Average Customer Review: 5 out of 5 stars
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Book Description

Praise for The New CFO Financial Leadership Manual

"Steve Bragg has done it again! This manual shows what a CFO needs to do to truly add value. It should be mandatory reading for all CFOs who want to play a strategic role in their organizations."
–Janice M. Roehl-Anderson, Partner
Deloitte Consulting

"This timely guide will help CFOs master the right thinking and management skills. An effective tool for navigating today’s corporate financial waters."
–Clint Davies, Principal
Berry, Dunn, McNeil & Parker

"An excellent reference book and good reading besides. This book is a how-to for new and experienced CFOs. It is one place for new CFOs to get information on how to start in their job as well as continuing reference on many issues–such as personnel, accounting and reporting, banking, credit, taxes, and so on."
–Gail W. Sevier, CPA
Member/Manager of Marrs, Sevier & Company LLC ... Read more

Reviews (1)

5-0 out of 5 stars Everything you need to know in finance - superb!
I found this book very complete and comprehensive as a reference source. It covers the strategic and operational perspectives of the finance function. This is one of the best "CFO" books, together with "CFO Architect" and "CFO Handbook". A little bit overpriced - I would have put it in the US$60 range. Reading this book is like taking an advanced course in preparing yourself for the CFO career. It is very didactic and straightforward. A recommendation for the author: in a future edition, you might consider expanding on the topics of international finance, value based management and corporate restructurings. ... Read more

63. The Five Temptations of a CEO: A Leadership Fable
by Patrick M.Lencioni
list price: $22.95
our price: $15.61
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Asin: 0787944335
Catlog: Book (1998-09-14)
Publisher: Jossey-Bass
Sales Rank: 4523
Average Customer Review: 4.41 out of 5 stars
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Reviews (39)

4-0 out of 5 stars Good first book, but not his best
Patrick Lencioni has a talent for cutting through the complexities of leadership and teamwork to highlight core principles then presenting them in easily digestible fictional form. In this book (in the UK going by the title of Five Temptations of a Manager) technology company CEO Andrew O'Brien has a mysterious encounter with an unlikely mentor on a deserted commuter train the night before the annual meeting of the board of directors. He's in trouble but doesn't understand why. The enigmatic Charlie leads him through an exploration of five "temptations" that often trip up ambitious executives: Choosing status over results; choosing popularity over accountability; choosing certainty over clarity; choosing harmony over productive conflict; choosing invulnerability over trust. Easily read in a single sitting, this book conveys the temptations effectively in fable form, followed by a summary and discussion by Lencioni. This may not be a comfortable book for some leaders to read. It doesn't let them off the hook for any of a company's problems. The message is timely as CEOs exit failing companies with massive severance packages. If you read only one of Lencioni's books, you will probably find his style further developed and even more effective in his second book, The Four Obsessions of an Extraordinary Executive, or his third, The Five Dysfunctions of a Team.

5-0 out of 5 stars Excellent management book for any type of leader
I was thrilled to pick up this management book that not only had excellent principles, but an intriguing and enthralling storyline that kept me interested all the way to the finish. Five Temptations of a CEO proves an easy read-but certainly not lessons easily tossed aside. These are principles I'll keep with me-regardless of what job or leadership position I may occupy.

The story begins with a struggling CEO, Andrew O'Brien, on the eve of a big, year-end board meeting. Strange occurrences lead Andrew to take the metro system home that evening-and it's on the train where he encounters Charlie, a custodial engineer with a wealth of advice.

Andrew learns from Charlie five temptations that every manager, CEO, teacher, parent or coach might face along their way to success. These are basic temptations that seem very simple-and really are simple. Charlie teaches him that its not in looking for solutions in technology, budget, financials and other usual suspects common to a CEO, but in the common, everyday wisdom that every leader must have.

And for those readers who don't appreciate a good story-or who are just used to the textbook style management books-the five temptations are listed in a summary and self-assessment section in the back. But I won't spoil the ending...

4-0 out of 5 stars widely applicable
This book was short, sweet, and to the point. Although it is focused on CEO as the prototype, this really points to anyone in a leadership and managrial role. The fable is illustrative, and the flow chart and short didactic at the end spells out the key message. It's worth pulling out and quickly reviewing once or twice a year to check back into your own personal growth and areas that still need improvement

4-0 out of 5 stars A great little FABLE!
I am amazed at some of the negative reviews about this great little book. I guess these negative people are not familiar with what a FABLE is? I think this book hits all of us executives right in the face with what we all struggle with. I think this is a must read (no, you will not feel like you have just read Atlas Shrugged after you are finished) for all execs, or people who aspire to lead organizations. I am excited to read the rest of the collection

1-0 out of 5 stars Why can't I give a 0 star ?
This is the crapiest anti-motivational book I ever got to read.
It is a story of Andrew who is a CEO and who meets with an old man one night in the train. The old man is a janitor and his father was a CEO (whatever)so the janitor, CEO's son (Gosh)starts
mentoring Andrew on how he should run his company.
If this janitor was smart enough to motivate a CEO how come he
ended up being a janitor in the first place?!?

I thought, to be a writer you have to be born as a writer but only now I realized that anyone can be a writer and Patrick
Lencioni is the worst one from the ones I've read.

Am I just being paranoid or is the today's literature following
today's music fate ?!? ... Read more

64. Corporate Information Strategy and Management:Text and Cases
by Lynda M Applegate, Robert D. Austin, F. WarrenMcFarlan, Lynda Applegate, Robert Austin, F. Warren McFarlan
list price: $122.18
our price: $122.18
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Asin: 0072456728
Catlog: Book (2002-10-11)
Publisher: McGraw-Hill/Irwin
Sales Rank: 47364
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Book Description

Corporate Information Strategy and Management: Text and Cases 6/e by Applegate, Austin and McFarlan is written for students and managers who desire an overview of contemporary information systems technology (IT) management.It explains the relevant issues of effective management of information services activities and highlights the areas of greatest potential application of the technology.No assumptions are made concerning the reader’s experience with IT, but it is assumed that the reader has some course work or work experience in administration or management.This text is comprised of an extensive collection of Harvard Business cases devoted to Information Technology. ... Read more

65. Management Information Systems, Fourth Edition
by Effy Oz
list price: $107.95
our price: $107.95
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Asin: 0619213221
Catlog: Book (2004-08-16)
Publisher: Course Technology
Sales Rank: 97773
Average Customer Review: 4.0 out of 5 stars
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Book Description

This text is a revision of our highest-level, most strategic, introduction to MIS text. What sets this book apart from others is its managerial focus and its unique case approach. In addition, the new, fourth edition has been revised for currency throughout and offers new end of chapter real world cases. ... Read more

Reviews (8)

3-0 out of 5 stars Decent introduction to MIS, but misses on some issues
I used this book in a graduate level course on MIS.It was a decent introduction to the subject, but I would really expect the book to be used more at an undergraduate level; as others have noted, it does not delve too deeply into any areas.

My biggest complaint about this book is that it simply misses the point on a couple of issues, both technical and business.Its discussion of internet technologies contains many of the "newbie" mistakes one would expect from someone just learning about HTML, HTTP, XML, and web programming, especially Java.It also has a section in one chapter that goes into marketing and in my opinion misinterprets some of the foundational concepts.

Two things I do like about the book are
1. It covers ethical issues within MIS, which is a developing topic and one that deserves attention.Every chapter has anectdotal stories highlighting ethical delimas.
2. Each of the 5 Parts of the book starts with a case introduction, and each chapter starts with an expansion or continuation of that case.The case exemplifies some of the issues that will be discussed on subsequent pages, and brings a level of reality to the subject that I enjoyed.

Not a bad book, but by the same token requires an instructor who really knows the subject well to separate the good parts from the bad for the students.

5-0 out of 5 stars The second edition is great!
The 2nd edition of this book (whose cover is NOT shown here) is great

3-0 out of 5 stars It's Pretty neat.
This book has a great cover, however I was thrown a little by the pages. and, oh yea it's a little outdated.


5-0 out of 5 stars The Best!
The best textbook for anyone who wants to learn about information technology and its business implementation. Very readable, informative, and entertaining.

5-0 out of 5 stars Great textbook. Clear. Well written.
Excellent textbook for anyone who wants to learn about contermorary information systems. Explains the Internet and e-commerce in clear, jargon-free language. ... Read more

66. What is Lean Six Sigma
by Michael L. George, David Rowlands, Bill Kastle
list price: $12.00
our price: $9.00
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Asin: 007142668X
Catlog: Book (2003-10-27)
Publisher: McGraw-Hill
Sales Rank: 5354
Average Customer Review: 5 out of 5 stars
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Book Description

A quick introduction on how to use Lean Six Sigma to improve your workplace, meet your goals, and better serve your customers.

Lean Six Sigma combines the two most important improvement trends of our time: making work better (using Six Sigma) and making work faster (using Lean principles).In this plain-English guide, you’ll discover how this remarkable quality improvement method can give you the tools to identify and eliminate waste and quality problems in your own work area.

Packed with diagrams, cartoons, and real-life examples, What is Lean Six Sigma? reveals the “four keys” of Lean Six Sigma and how they apply to your own job:

  • Delight your customers with speed and quality
  • Improve your processes
  • Work together for maximum gain
  • Base decisions on data and facts

You’ll see the big picture of what your company hopes to gain with Lean Six Sigma, how it may affect your work area, and what it can mean to you personally.

... Read more

Reviews (1)

5-0 out of 5 stars A Must Read!
The authors did a great job on the book. I read it on an airplane earlier this week and really enjoyed it. It is very well written - very understandable at a novice level and insightful at the "supposed expert" level. I think it is
a "must read" for everyone in an organization deploying Lean Six Sigma or anybody interested in improving the economic value of their business. ... Read more

67. Advertising Secrets of the Written Word: The Ultimate Resource on How to Write Powerful Advertising Copy from One of America's Top Copywriters and Mail Order Entrepreneurs
by Joseph Sugarman
list price: $39.95
our price: $39.95
(price subject to change: see help)
Asin: 1891686003
Catlog: Book (1998-06-01)
Publisher: Delstar Pub
Sales Rank: 20362
Average Customer Review: 4.86 out of 5 stars
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Reviews (36)

5-0 out of 5 stars Great book, great value, buy it today!
If you have even a little bit of interest in writing or editing or working in any kind of advertising, even if it is just a simple flyer for your business or nonprofit fund raiser this book will easily pay for itself.

I've read and reviewed a few books on writing, from Stephen King's nonfiction work on writing fiction to books on writing nonfiction. This work stands up there with the best of them, and I'd recommend this work to writers of all types. Joseph Sugarman explains the purpose of the headline. It's to get the second line read. The purpose of the second line, well, that's to get the third line read. If fiction writers followed this formula, they'd sell more books. I can't count how many books, both nonfiction and fiction, I put down after a short time because I just find no reason to go on.

But this book isn't about writing fiction or nonfiction, it's about writing great copy. The reason I bring up other types of writing is that they all have the same strengths or weaknesses' going for them that get them read or ignored.

A copy writer has a short time to get the reader to either send money or request more information or act in some way. The fiction writer has to grab the readers attention and I mean now. See my review for Noah Lukeman's "The First Five Pages", basically he's got the same advice for fiction writers, you better grab the readers attention, and you better be flawless, because you have about the first five pages to win or lose the game. Often less.

In copy writing you have the first five words. Often less. Same idea.

I highly recommend this work to writers of all types. If you're in advertising, even if just for your own small business, you'd be foolish to pass on this one.

5-0 out of 5 stars An Advertising Bible for the Ages
If you are writing ads for magazine and newspaper placement, this is a superb Bible. As I travel the world I see ads written based on Sugarman's philosophy and each time I return, I see the same ads running again and again. The sign of success. I've always found Joe Sugarman's work to be remarkably effective in helping our direct marketing programs. Sugarman has truly got decades of experience to back up his marketing directives. What I found most useful in this book were the many sample full page advertisements which are replete with crisp and powerful writing. At we utilize Sugarman's approach and continue to be profitable year after year. This book is a heck of a good read and should be read in conjunction with the marketing book in the same series.
Kevin Hogan
Author of The Psychology of Persuasion
Talk Your Way to the Top

5-0 out of 5 stars An Excellent Primer on Creating Effective Ad Copy!
This book can be described as WOW! As a copywriter I implemented many of Joseph Sugarman's strategies in this excellent manual. It's not just another advertising book - it's a book on persuading on paper. He gives some great examples from his own ads too. Though I have many of his ads in my swipe file - this resource explains the psychological points that went into creating those ads. He takes you by the hand and guides you to creating ads that really works - that is to get the reader to read and to take action.

This book is one of my top ten books on business - especially advertising.

5-0 out of 5 stars WOW - Perhaps the Best Book EVER Written on Copy!
I just finished reading "Advertising Secrets of the Written Word" for the second time! ...And now I'm about to go back and begin studying it with a highlighter.

After being completely disgusted with a few other books on copy writing, I was so pleased to find this jewel. In this day and age, with so many books being simply manufactured or compiled by people with no experience or real knowledge (you know, they send a hundred letters to people in an industry and then compile the responses into a book), this book is actually written by a true master who not only knows what he's taking about, and has truly lived it - but more importantly he know how to teach it.

Honestly, if you only buy ONE book on copy... make sure it's this one!

5-0 out of 5 stars If You Could Have Only One Book on Copywriting, This is it!
On a scale of 1 to 10, this book is a 20. Truly the ultimate course on copywriting. My library is filled with books on how to write advertising copy. My shelves brim with books by Gary Halbert, Jay Abraham, John Carlton, John Caples, Brian Keith Voiles, Michael Masterson, and many other outstanding, top-notch copywriters. Joe Sugarman's Advertising Secrets of the Written Word is my all-time favorite. The absolute best book on the subject, period. ... Read more

68. Perfect Phrases for Performance Reviews : Hundreds of Ready-to-Use Phrases That Describe Your Employees' Performance
by Douglas Max, Robert Bacal
list price: $9.95
our price: $8.96
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Asin: 007140838X
Catlog: Book (2002-11-11)
Publisher: McGraw-Hill
Sales Rank: 2532
Average Customer Review: 4.33 out of 5 stars
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Book Description

Hands-on help for quickly­­and persuasively­­writing company-mandated performance appraisals

Writing performance appraisals is one of the most difficult and time-consuming tasks managers face. Perfect Phrases for Performance Reviews simplifies the job, providing a comprehensive collection of phrases that managers can use to describe employee performance, provide directions for improvement, and more. For example:

  • "Sets priorities well"
  • "Misses important deadlines"
  • "Thorough, reliable, and accurate"

All managers and HR professionals will value the book for its:

  • Hundreds of ready-to-use phrases, organized by job skill and performance level
  • Tips for documenting performance issues and conducting face-to-face reviews
  • Easily adapted performance review templates covering five performance levels

With the wide-ranging assortment of descriptions available in this book, managers will be able to find the perfect terms to help them analyze and understand the work performance of each person they work with.

... Read more

Reviews (3)

3-0 out of 5 stars Perfect Phrases for Performance Reviews .... Not!
The background to giving appraisals is very good, as is the advice on how to conduct an interview. For this alone the book is worth purchasing. Included within this book are many pages of "perfect phrases". To state they are perfect is, I feel, a little misleading. Although I must mention that at the start of the book it is stated that these sentences should be altered to suit the individual. My gripe is that the sentences have not been rated very well. For example, on page 41 under Accuracy, Outstanding options provides you with "Mistakes don't slip through" as one of the choices. Should that not read, "Exceptionally accurate at all times". Many of the sentences are very weak and fail to use any "power words" to strengthen an employee's qualities.

My feelings are that the book has been thrown together from previous appraisals with little though to the content of the phrases. The "sentences" require regrading and stronger words added to give them more bite. Also other attributes need to be added to give the book a wider audience such as: Loyalty, Sense of Duty, Competence, Confidence but to name a few.

5-0 out of 5 stars Finding Fish
Finding Fish, by Antwone Fisher is an awsome autobiography of a foster child that became a very good father and served his country in the army
This story is about a boy, Antwone, who was put into the foster care system as a child. He stayed with the very abusive family for about 12 years. He didn't want to believe at the time that it was a bad place to live. But when he got older he finally realized that it wasn't agood place to be living and that the foster parents weren't letting him grow up. He was thrown out of the house at the age of 17 and was homeless in the coldest weather. If it weren't for his social worker believing in him and telling him that he could make it. He wouldn't have made it as far as he did. His message is that you have to have help to get anywere and have confidence in your self.
I liked the story. I say this because it shows how going through a tough life can get a good life in the end. I can relate to the foster care system and not wanting to move. I know what his life is like, especially when he denied some bad things but not all of them.

5-0 out of 5 stars Phrases and a lot more
Doing performance reviews--preparing for them, filling out the form, and understanding how to make them effectively improve an employee's performance--can be a challenging task. How do you make it a positive experience, for yourself and for the employee? It's not easy. How do you let the person know he or she is not living up to the organization's expectations? Again, not easy. This book can help in doing these things. The majority of book is given over to phrases you can use in over 70 different categories of performance. Each category has five levels of phrases, from outstanding to unacceptable. Even if some phrases don't fit exactly what you're looking for, you have a place to start and you can easily modify them to fit your purposes. I also like the first part of the book on how to plan, conduct, and write a performance review. The book also has two cool appendixes. One is titled "Ten Mistakes Managers Make When Conducting Performance Reviews," and the other is "Seven Mistakes Employees Make During Performance Reviews." For a retail price of [money], this book is a great tool for anyone having to do performance reviews. Highly recommended. ... Read more

69. Managing Today! (2nd Edition)
by Stephen P. Robbins
list price: $130.00
our price: $130.00
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Asin: 0130116726
Catlog: Book (1999-06-21)
Publisher: Prentice Hall
Sales Rank: 291159
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Book Description

This unique, re-engineered book defines and describes the new "paradigm" brought on by recent dramatic changes in the field of management. Managing Today! redefines the traditional"functional" approach employed by previous management books to more accurately reflect recent, fundamental changes in the economy and workplace—changes that have significantly reshaped today's managers' jobs.Robbins' balanced approach presents an effective integration of theory and application displayed within a clear, visual design specifically tailored for today's readers. Coverage includes changing issues in today's workplace (risk, privatization, multiple skills, and continual retraining); culture shock; time-management skills; cycle-time reduction and technology transfer; virtual teams; human behavior; leadership; trust building; change management; and more.For human resources professionals, business managers/team leaders, and anyone interested in Organizational Behavior and Business Management. ... Read more

70. The Heart of Change: Real-Life Stories of How People Change Their Organizations
by John P. Kotter, Dan S. Cohen
list price: $24.95
our price: $16.47
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Asin: 1578512549
Catlog: Book (2002-08-01)
Publisher: Harvard Business School Press
Sales Rank: 4696
Average Customer Review: 4.2 out of 5 stars
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The Heart of Change is the follow-up to John Kotter's enormously popular book Leading Change, in which he outlines a framework for implementing change that sidesteps many of the pitfalls common to organizations looking to turn themselves around. The essence of Kotter's message is this: the reason so many change initiatives fail is that they rely too much on "data gathering, analysis, report writing, and presentations" instead of a more creative approach aimed at grabbing the "feelings that motivate useful action." In The Heart of Change, Kotter, with the help of Dan Cohen, a partner at Deloitte Consulting, shows how his eight-step approach has worked at over 100 organizations. In just about every case, change happened because the players were led to "see" and "feel" the change. In one example, a sales representative underscores a sense of urgency to change a manufacturing process by showing a videotaped interview with an unhappy customer; in another, a purchasing manager makes his point to senior management about corporate waste by displaying on the company's boardroom table the 424 different kinds of gloves that the company had procured through different vendors at vastly different prices. Well written and loaded with real-life examples and practical advice, The Heart of Change towers over other change-management titles. Managers and employees at organizations both big and small will find much to draw from. Highly recommended. --Harry C. Edwards ... Read more

Reviews (15)

5-0 out of 5 stars Worth the time to read...then pass it on.
I will admit to being skeptical when I was first introduced to this book. I had not read the original book, "Leading Change" by John Kotter for the same reason that I was reluctant this time...books that focus on change mangement are generally too dry and formula driven. This book was also driven upon the 8-step process highlighted in the first book.

However, I was told that the book focused this time more on the behavior changes of people that are needed to make change successful...and from experience, I knew that getting employees to really want to make a change makes all the difference to a successful change effort.

The book uses stories to describe how to educate and motivate others to accept change through the 8-step process. If you just look at the eight steps, they appear dry and built on well-worn cliches. Increase Urgency, Build the Guiding Team, Get the Vision Right, Communicate for Buy-In, Empower Action, Create Short-Term Wins, Don't Let Up, and Make Change Stick. Certainly, anyone that has led change can figure this out.

However, I found the stories to be very practical in describing the concept of See, Feel, Change that is needed by all employees to really embrace the change emotionally and not just logically. They have to want to change their own behaviors, not just for the project, but forever. The story I could relate to the most was "The Boss Goes to Switzerland". I have seen this happen numerous times for others and myself.

This book has practical content that can be referred to over and over again...I will use this book each time a new change initiative gets underway. Recommended for all business leaders.

4-0 out of 5 stars The Heart of Change
As the title indicates it's a "how to" book of real life stories of how people changed their organizations. This is not a quick fix-it remedy book. It has real take-away values and merits applicable not only for the corporate environment but for any organization where people are recognized as the key to success through change. Kotter introduces his book with the premise that people are more willing to change if shown a "truth that will influence their feelings" rather than be bombarded with analytical data that force them to change their thinking. He then introduces his 8-step process which will lead to successful large-scale change. To further validate his viewpoint Kotter includes examples of real stories of individuals(managers, tech people, presidents, etc) who succeeded in bringing about positive change to their companies of course sometimes after much frustration and repeating of certain steps. I strongly recommend this book for those who are "change agents." The book also lists an interactive site for additional tips to one's personal change effort. The book is dynamic and forceful and an excellent resource for those organizations/communities of practice with the vision for the future and a "heart for change."

4-0 out of 5 stars Show, don't tell
If you've ever felt like you're not powerful enough to make needed changes in your organization, this book has a powerful message for you: Approach change in the right way and you'll make things happen.

Filled with real-life stories, this book offers lots of inspiration. Perhaps the strongest anecdote is the story of an executive presentation made by a mid-level manager and an intern about revamping a wasteful purchasing process. Instead of cranking out a fancy report, the manager and intern filled a box of 424 different pairs of gloves (with attached price tags ranging from $5-$17) that the company was buying. Then they dumped the box on the boardroom table, clearly making a point that this process needed to be fixed.

The moral: Communicate change by appealing to emotions. And often, emotions are stirred by showing people, not just telling them.

A solid read.

4-0 out of 5 stars Good book, plus...
This is a good book. But, I also recommend "Strategic Organizational Change" by Beitler.

4-0 out of 5 stars Change Management - an Oxymoron?
In this book Kotter explains how people change less because they are given analysis and facts about why change is needed and more because we show them a truth that influences their feelings. This concept is not adopted by all those writing on change management. Yet it is a concept that does fit with my experience. Unless the facts, figures, and general information presented by those wanting to effect change is compelling enough to generate the feelings that change is a requirement, then change will not happen. Kotter puts it this way: See, Feel, Change. So the information and analysis must be geared toward the "seeing," and the "feeling" in order to prompt people to change. If we do not actively pursue the task of driving necessary change, change management becomes an oxymoron - change forced upon us becomes chaos and we do not manage the change, it manages us.

One of the things I enjoyed most about reading this book was the clear and logical layout with the interesting web-page navigation graphics. Also the case studies from "real life" gave practical examples of what successful change might look like in our companies. His eight steps to successful change are: 1. Increase Urgency, 2. Build the Guiding Team, 3. Get the Vision Right, 4. Communicate for Buy-In, 5. Empower Action, 6. Create Short-Term wins, 7. Don't let up, 8. Make Change Stick.

All of this helps in building a practice of Shaping the Corporate Culture, which is, of course, near and dear to our hearts at dbkAssociates. Many of the insights in this book will be of practical use to us and to our clients. ... Read more

71. Workflow Modeling: Tools for Process Improvement and Application Development
by Alec Sharp, Patrick McDermott
list price: $85.00
our price: $85.00
(price subject to change: see help)
Asin: 1580530214
Catlog: Book (2001-02-15)
Publisher: Artech House Publishers
Sales Rank: 25990
Average Customer Review: 4 out of 5 stars
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Reviews (4)

5-0 out of 5 stars Not Limited to Swimlane Diagrams
To me, the chapters on data modeling and use case modeling are the most valuable because I now see them in the context of process modeling. I am wondering if W. H. Inmon's book on the operational data store would help complete this "big picture." Readers of this book benefit from the very extensive experiences of the authors. The authors have seen it all and warn readers which roads are dead ends. This book includes both theory and prescriptions as to how teams can design and document processes and contribute to the alignment of technology with the needs of the organization.

3-0 out of 5 stars Swimlane Diagramming For Analysts Doing Requirements
This book nicely sets forth a detailed methodology for doing swimlane diagramming for workflow business processing. This book is for analysts; the discussion is about the nature of business processes that have workflow as a key characteristic. It is not about the architecture of computer solutions for such processes. If you follow the methodology in this book and flesh out the diagrams with use cases (just briefly touched on here), you will have captured most of the requirements for a business workflow process.

The book is nicely bound and well written. The authors have been around a while and the vocabulary and approach fit nicely with older concepts like business process reengineering. The authors are not unaware of the latest developments and "UML" crops up here and there but not in the index. The diagramming is very simple compared to UML activity diagrams.

This is good reading for the domain experts on a team working on the requirements document and a nice primer for geeks who are forced for the first time to talk to the business side of an enterprise.

5-0 out of 5 stars Comprehensive, fresh and, yes, exciting
Rarely do I get excited about books on workflow modeling. I have a few good books on the subject, all of which provide solid approaches and most of which are well written. This book stands out because it goes beyond merely "solid" or "well written" by giving one of the most comprehensive approaches to workflow modeling I've had the pleasure of reading.

First, like most books on the topic, none of the components of the approach are new. What makes the approach refreshing is the way the authors take standard techniques and tie them together into a coherent process. Second, this book can be used as a workbook during a workflow modeling project, and is well suited to this because of the numerous checklists and diagrams that will prove invaluable every step of the way. Finally, this is the first book of its kind that incorporates use cases, making it invaluable to project teams that have standardized on UML (Unified Modeling Language)or wish to integrate an object-oriented approach into a workflow modeling project. If you're not familiar with use cases I strongly recommend Writing Effective Use Cases by Alistar Cockburn (the best book on the subject in my opinion); UML Distilled by Fowler and Scott is an excellent introduction to that subject if it's new to you.

The approach is straightforward: frame the process and define its scope, understand the existing process (if there is one), design the "to-be" process and develop use case scenarios. I wish to offer one caveat at this point: if you are reengineering a process that is seriously broken you might consider skipping the "as-is" process. Understanding the existing process is useful if your goal is incremental improvement. Reengineering efforts usually radically transform existing processes, making efforts to understand them both moot and wasted.

Some of the highlights of this book include the authors' clear definitions and way of decomposing complex systems into discrete steps and components. For example, they use a five tier view of processes that ensures you have a complete view of all issues and factors. The views are: (1) mission, strategy and goals (I personally extend goals further into Goal-Question-Metric), (2)business processes, (3) presentation, (4) application logic and (5) data. Note that the last three align nicely to a 3-tier client/server architecture. This observation clearly shows how coherent the authors' approach is and how it can foster alignment of technology to business requirements.

I also like how the authors clarify the key issues in process design by pointing out six enablers that you need to account for during the analysis and design phase: (1)workflow, (2) technology, (3) human resources, (4) motivations and measurements, (5) policies and rules and (6) environmental constraints (facilities, external process capabilities, etc.). There is one minor point of disagreement I have between their workflow modeling technique and the one I use. The authors use swimlane diagrams (also called Rummler-Brache diagrams), while I use deployment diagrams. The difference? Swimlane diagrams do not capture phases or cycles. I always place workflows into the context of Entry Criteria-Task-Validation-Exit Criteria (ETVX), which is nearly identical to the TQM Plan-Do-Check-Act (PDCA) cycle. I insist on ETVX because it allows me to spot missing validation points in an existing workflow, and ensures that I clearly define entry and exit criteria, as well as validation points in a "to-be" workflow. Of course I am stating personal preferences - following the authors' approach verbatim will definitely result in a workflow design that is not only "bulletproof", but will align information systems and business process almost perfectly.

This book is a gem. It's readable, full of ideas and, with the incorporation of use cases into the approach, completely up-to-date with respect to IS/IT methodologies. If you want a fresh, modern approach to workflow design this book is the only one that will provide it.

3-0 out of 5 stars The best book on applicacation development modeling to date.
If you've ever asked the question: Is there a great book that teaches an excellent methodology for analyzing real world workflow, and then designing the application that will implement that workflow into an application? I've found the book that answers that question.

Workflow Modeling is the book. It is the best book on the subject that I have read to date, and I've read dozens. It teaches you how to build visual models that illustrate the workflow process, and shows how to implement the model into an application. Superb! But it before it goes out of print. ... Read more

72. Getting Them to Give a Damn : How to Get Your Front Line to Care about Your Bottom Line
by Eric Chester
list price: $19.95
our price: $13.57
(price subject to change: see help)
Asin: 1419504584
Catlog: Book (2005-05-01)
Publisher: Dearborn Trade, a Kaplan Professional Company
Sales Rank: 6136
Average Customer Review: 5.0 out of 5 stars
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Reviews (1)

5-0 out of 5 stars Much-Needed Book, Right on Target
If you are a business owner employing people between the ages of 16 and 24, buy, read, absorb, and apply this book. If you are a manager or supervisor in any kind of company where you are responsible for employees between the ages of 16 and 24, buy, read, absorb, and apply this book. If you are the confused parent of one or more children between the ages of 16 and 24, buy, read, absorb, and apply this book. If you are an educator of students between the ages of 16 and 24, buy, read, absorb, and apply this book. Are we communicating here?

OK, your first reaction is the profanity in the book title. Live with it! You will find the word a few places in the text, but it's there to make a point. Yes, the writing is punchy, direct, and pushes the envelope of your thinking. However, so do the attitudes and behavior of your young people. We older folks (let's say that term refers to all us gray beards over 35) need to wake up and smell the differences between today's young workers and their counterparts in previous generations. They are different, and must be managed differently. Learn how and succeed. Ignore the lessons of this book and continue to pour profits down the drain by recruiting, training, recruiting, training, recruiting, training, ad nauseum.

Eric Chester is respected as the leading authority on this age group, assuming that anyone can be an expert on kidployees. As a consultant and author in the workforce field, I'm very comfortable telling you that the man is right-on in his writing as he is in his speaking. He'll grab you at the beginning of the book and hold your attention with anecdotes (some from his own life) and lessons learned. In page after page, Chester presents knowledge, insight, techniques, and advice that-if heeded-can substantially strengthen a manager's effectiveness.

In the first of five well-organized sections of the book, you'll gain valuable perspectives about the 16-24 year olds (Generation Why), noting how and why they're different...and how the difference can be a powerful asset for your company. Subsequent sections address how to attract, keep, and connect with this important employee group. The last section offers important insight into some employers who get it right...why and how. An index supplements the text, enabling you to go back to particular sections for refresher readings.

You will be amazed at how much the author has packed into this comfortably-sized book.
After you're finished with your first reading, you'll probably be inspired to buy copies for other managers in your organization. Wait. I take that back. That inspiration will come to you before you've finished with the book. It hit me somewhere about half through the pages.

Warning: if your competitor uses this book and you do not, you are in big trouble!
... Read more

73. Enterprise Risk Management: From Incentives to Controls
by JamesLam, James Lam
list price: $79.95
our price: $54.37
(price subject to change: see help)
Asin: 0471430005
Catlog: Book (2003-05-16)
Publisher: Wiley
Sales Rank: 48933
Average Customer Review: 5 out of 5 stars
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Book Description

Praise for Enterprise Risk Management

"In the aftermath of Enron, WorldCom, and Sarbanes-Oxley, every publicly traded company should be concerned about risk management. This book takes a pragmatic approach to risk management that can benefit any CEO or senior executive. Lam lays out clear strategies to address what is often a highly complex issue."
–William L. Walton, Chairman and CEO, Allied Capital Corporation

"James Lam provides one of the most practical, insightful books on risk management that I have read in the last thirty years. It clearly reflects experience and deep understanding of the art as well as the science in risk management practices. A must-read for all who wish to advance risk management practices in their businesses."
–Sandra Jansky, Executive Vice President, Chief Credit Officer, SunTrust Banks, Inc.
Chairperson, Risk Management Association

"In this book, James Lam has provided an effective overview of business risk. Enterprise Risk Management will be useful to professional risk managers and business executives seeking to understand the latest tools and organizational approaches."
–Robert Simons, Charles M. Williams Professor of Business Administration,
Unit Head–Accounting & Control, Harvard Business School

"The most comprehensive and engaging handbook on enterprise risk management, written by the pioneer of the Chief Risk Officer function. Filled with practical examples and lessons learned, this book is destined to become one of the most widely read primers on today’s top business initiative. James Lam is the authority on enterprise risk management, and I highly recommend this book to all board directors, senior executives, and risk managers."
–Cassandra R. Schultz, Vice President and Chief Risk Officer, KeySpan Corporation

"James Lam’s book Enterprise Risk Management: From Incentives to Controls provides an insightful road map to best practices in risk management. Based on a solid and successful career in risk management, James’s advice is both timely and relevant and should be required reading for all risk management professionals."
–Michael J. Litwin, Chief Credit and Risk Officer, Merrill Lynch Capital ... Read more

Reviews (4)

5-0 out of 5 stars The book for ALL CROs and CFOs
Thank you for writing this book. This book is must read for all CROs and CFOs. Looking forward to reading your coming Risk Management books.

5-0 out of 5 stars Critical but Easy to Read and Comprehend
Anyone whose career interests intersect with the risk management discipline will find this book extremely valuable in understanding the risk management discipline and viewpoint. Anyone who is considering a career in risk management will find this book a critical help for success. James Lam writes in an easy to read style and the ease with which one can grasp and understand the material might fool one into under estimating the rigor and logic James has built into his work. I recommend this book without reservation.

Edward P. Paules, Managing Director Risk Management
Investors Bank & Trust
Boston, MA 02116

5-0 out of 5 stars ERM Made Practical and Executable
James Lam, the founder of ERisk and the pioneer for the chief risk officer concept has penned the best and most comprehensive book yet on enterprise risk management and how this emerging business practice can add practical, measurable value to any business concerned about how risks affect performance and stakeholder value.

For the first time, a true ERM expert has articulated in user friendly terms, what ERM is and how it can be applied to many different business types in many industries. This book makes clear that there is no one way to design and ERM model and that customizing it to the needs of the business will be the one way to optimize the outcomes desired.

The book is well organized and starts with a section on setting the "context" for delving into risk management; outlining the framework of a comprehensive approach; showing real world applications in various industry contexts; and closing with some prognostications on the future of the practice.

I highly recommend this book to all business managers who want to take risk management and their careers to the next level.

5-0 out of 5 stars Enterprise Risk Management: From Incentives to Controls
Excellent resource on Enterprise Risk Management.

The author draws upon his 20 years' rich real world experience to drive the subject to home. It offers valuable insight, which is rare to find elsewhere. This book is not only up to date and comprehensive, but also particularly practical.

As a risk analyst with more than 6 years experience, I highly recommend this book to those who are in this field and to those who have interests in this field. ... Read more

74. Authentic Leadership: Rediscovering the Secrets to Creating Lasting Value
by BillGeorge
list price: $27.95
our price: $18.45
(price subject to change: see help)
Asin: 0787969133
Catlog: Book (2003-07-25)
Publisher: Jossey-Bass
Sales Rank: 8582
Average Customer Review: 4.71 out of 5 stars
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Book Description

In the wake of continuing corporate scandals there have been few, if any, CEOs that have stepped forward as models of "doing things right" -- except the former chairman and CEO of Medtronic, Bill George. George has become the unofficial spokesperson for responsible leadership -- in business, the media, and academia.

In Authentic Leadership Bill George makes the case that we do need new leaders, not just new laws, to bring us out of the current corporate crisis. He persuasively demonstrates that authentic leaders of mission-driven companies will create far greater shareholder value than financially oriented companies. During George's twelve-year leadership at Medtronic, the company's market capitalization soared from $1.1 billion to $460 billion, averaging 350er year.

George candidly recounts many of the toughest challenges he encountered -- from ethical dilemmas and battles with the FDA to his own development as a leader. He shows how to develop the five essential dimensions of authentic leaders— purpose, values, heart, relationships, and self-discipline. Authentic Leadership offers inspiring lessons to all who want to lead with heart and with compassion for those they serve.

Bill George helps readers answer vital questions such as: What should I do when my personal values conflict with company business values? How do I make trade-offs between the needs of my customers, my employees, and my company's shareholders? Do I really want to devote my talents to business? Authentic Leadership provides a tested guide for character-based leaders and all those who have a stake in the integrity and success of our corporations.

... Read more

Reviews (31)

5-0 out of 5 stars Bill George Challenges Conventional Wisdom
In this first book by Bill George, the reader is confronted with many ethical dilemmas that he has faced as a corporate leader and that challenges conventional (US) business thinking. Are we too fixed on quarterly earnings? Is shareholder value really the most critical measure to assess a leader's success? Is leadership style important? Can a leader be effective and still have a life outside work? By describing in detail how he struggled with these and many other dilemmas throughout his career and life, George gives his readers a refreshingly and couragously honest insight into his quest to become an authentic leader.

Bill George sends an evocative message, that should be read by all leaders. As a learning and aspiring leader, I hope that this will be the first in a long series of inspirational and thought-provoking works by him.

A minor critical observation is that Bill George at times spends longer than necessary on those points where he wants to mention a long list of people that have influenced him. Yet, one could argue that this attention for those around him is a true sign of authenticity.

4-0 out of 5 stars There is a better way to lead: Ethical Leadership
This book describes timeless leadership principles by a man who, as he writes, has spent his entire life learning and working to become a better leader.

Bill George has written an inspiring book for all who aspire to be good leaders. He states his case for authentic leadership: values centered and performance oriented, using a candid and open style. He writes about his many experiences in a leadership role: as CEO of Medtronic, and with Litton, and Honeywell - describing challenges leaders face and how they deal with them.

Personally, I like to read and understand more about leadership - what is being a good, effective leader. This book appeals to me because it seems to confirm what I feel is important about being a good business leader: "Good leaders are people of the highest integrity, true to their core values, with the courage to build enduring organizations to meet the needs of all their stakeholders, and who recognize the importance of their service to society" (Bill George, slightly re-written).

I recommend this book to all who wish to understand more about leadership, and what it is to be a good leader.

5-0 out of 5 stars A Compelling Invitation
The day after I read this brilliant book, I read an article in the Dallas Morning News (Tuesday, September 30, 2003) in which sportswriter Gerry Fraley discusses the Minnesota Twins whose payroll is $110-million less than that of the Yankees. (The Twins won 90 games this past season and had just defeated the Yankees in the first game of the American league playoffs.) As Fraley notes, the Twins are renowned for how they treat their people. One of them is Al Newman who is currently struggling with a life-threatening illness. Here's a brief excerpt from Fraley's article:

"When beloved third-base coach Al Newman was hospitalized in Chicago this month because of a brain hemorrhage, general manager Terry Ryan remained with him for the entire 11-day stay. While Newman was hospitalized, the Twins clinched the Central title at home. Manager Ron Gardenshire stopped the postgame celebration, brought out Newman's uniform top and reminded the crowd of what he had done for the club."

If I understand George's key points in Authentic Leadership, both Ryan and Gardenshire offer examples of it. Specifically, they demonstrate "the highest integrity, [are] committed to building enduring organizations...who have a deep sense of purpose and are true to their core values...who have the courage to build their companies to meet the needs of all stakeholders, and who recognize the importance of their service to society." George addresses what he views as a need for new leadership when in fact the need is to increase the number of authentic leaders, not only in business but in government, religion, and the military. We need more men and women who "genuinely desire to serve others through their leadership...are more interested in empowering the people they lead to make a difference than they are in power, money, or prestige for themselves. They are as guided by qualities of the heart, by passion and compassion, as they are by qualities of the mind."

George invites, indeed urges his reader to "rediscover the secrets of creating lasting value" in literally all areas of contemporary life. On page 6, he poses a series of questions and then in the 17 chapters and Epilogue which follow, he responds to each. However insightful those responses may be, and they are, I think the primary purpose of the questions is to guide and inform each reader's consideration of the various issues which those questions suggest. With all due respect to what George so generously shares from his own life and career, the nature and extent of the reader's own engagement in self-exploration will ultimately determine the value of this book.

The material is exceptionally well-organized. The quality of writing is first-rate, and especially effective because of the conversational tone of George's observations and suggestions. Although there are frequent references in this book to "companies," the questions posed and the issues associated with them are also directly relevant to all other organizations (regardless of size or nature) in which there is a compelling need for authentic leaders. Daily, it seems, there is evidence of such need in news accounts of corruption in all areas of our society. Corporate executives are indicted and convicted of fraud. Officers in the military are demoted, discharged or, in some instances, imprisoned as are clergy in various denominations. Although the reasons for their behavior vary, all of them betrayed the trust of those to whom they were accountable and for whom they were responsible.

Authentic leaders are first and foremost authentic human beings. For me, this is George's key point and because it seems so obvious, it may also seem simplistic. On the contrary, he has cut through all the rhetoric and urges his reader to examine her or his core values. For most of us, that is an immensely difficult, perhaps painful experience. In this context, I am reminded of the fact that in The Inferno, Dante reserved the last and worst ring in hell for those who, in a moral crisis, preserve their neutrality. Throughout all manner of organizations, there are women and men who are authentic leaders and should be commended. The reality is, their respective organizations need more of them. More to the point, all of us in our global community need more of them. In his unique and compelling book, George challenges us to join their number.

4-0 out of 5 stars Insightful!
Few companies got more marketing mileage out of their culture than Medtronic. Its former CEO, author Bill George, is proud of his company's squeaky clean corporate record. Despite all the clichés he may muster, despite his occasional preachiness, perhaps no CEO has written a more lucid or insightful series of reflections on the challenge of managing a corporation in twentieth century America. Read this book and you will learn some obvious lessons and some new ones: that leaders should be honest, that they will be tempted to cut corners in pursuit of short term profits but really ought to resist that temptation, that devotion to customers is at least as important as devotion to shareholders (provided you make your numbers every quarter) and that managers at Enron and WorldCom did the wrong thing, but we can learn a lesson from them. We acknowledge that Bill George may be as close as American executive ranks have come to producing a moral philosopher.

4-0 out of 5 stars There is a better way to lead: Ethical Leadership
This books describes timeless leadership princibles by a man who, as he descibes, has spent his entire life learning and working to become a better leader.

Bill George has written an inspiring book for all who aspire to be good leaders. He states his case for authentic leadership: values centered and performance oriented, using a candid and open style. He writes about his many experiences in a leadership role: as CEO of Medtronic, and with Litton, and Honeywell - describing challenges leaders face and how they deal with them.

Personally, I like to read and understand more leadership - what is being a good, effective leader. This book appeals to me because it seems to confirm what I feel is important about being a good business leader: "Good leaders are people of the highest integrity, true to their core values, with the courage to build enduring organizations to meet the needs of all their stakeholders, and who recogize the importance of their service to society" (Bill George).

I recommend this book to all who wish to understand more about leadership, and what it is to be a good leader. ... Read more

75. Bringing Out the Best in People
by Aubrey C. Daniels
list price: $21.95
our price: $15.36
(price subject to change: see help)
Asin: 0071351450
Catlog: Book (1999-12-21)
Publisher: McGraw-Hill
Sales Rank: 25155
Average Customer Review: 4.48 out of 5 stars
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Book Description

The classic bestseller on performance management is updated to reflect changes in today's working environment. When an employer needs to know how to gain maximum performance from employees, renowned behavioral psychologist--Aubrey Daniels is the man to consult. What has made Daniels the man with the answers? His ability to apply scientifically based behavioral stimuli to the workplace while making it fun at the same time.

Now Daniels updates his ground-breaking book with the latest and best motivational methods, perfected at such companies as Xerox, 3M, and Kodak. All-new material shows how to: create effective recognition and rewards systems in line with today's employees want; Stimulate innovations and creativity in new and exciting ways; overcome problems associated with poorly educated workers; motivate young employees from the minute they join the workforce. ... Read more

Reviews (21)

5-0 out of 5 stars Wow! It will change the way you manage your staff! Great!
One of the very best, if not the best, books on motivating a group of people that I have ever read. I've just started implementing some of the stratagies and I'm already seeing positive results. The book is easy to read and understand.

5-0 out of 5 stars Breakthrough in business literature
Business is characterized by a lot of common sense solutions. But in fact, the many books that are released articulate only the particular view and experiences of the author. A scientific based book about how to understand and change behavior in organizations was lacking. Aubrey Daniels has made the remarkable accomplishment of writing a book that is both strongly based in the science of behavior analysis, as easy to read and to use. This is one of the best books that has been written about business, also because it demonstrates that business is behavior.

Drs. M.M. Rietdijk, Nyenrode University, The Netherlands

5-0 out of 5 stars The most "a-ha" moments I've had in a long time
Wow - This book, if you are willing to listen, will help you become aware of what is going on around you. At least, it did for me. Every couple of pages, I found myself saying "oh .. oh yes.. of course!" If nothing else, this book made me realize that I'm not crazy nor am I alone; that my environment, particularly the standard salary compensation system, really is de-motivating. No wonder I and so many others often struggle with procrastination!

The concepts are explained very well and he does a very nice job drawing out the implications to specific examples that most readers will immediately relate to. This book was one of the most satisfying reads I've had in a long time.

5-0 out of 5 stars Read it today
I'm very happy I picked up this book. This book opened my eyes to how people work. With this book I now more prepared and I am more confident with how I now deal with people. I recommend this to anyone who is any leadership role, this book helps you understand people and how to get the best out of them. not just get something out of them, but getting best from what they have to offer. and as leaders, thats what we want from our people. get it today!

5-0 out of 5 stars Skinner Would be Proud
Dr. Daniels brings the subject of behavior analysis to a level where human resource managers can understand the concepts of performance management and actually apply his principles of scientific employee management. For anti-behaviorists (those who fear being controlled by the human tendency to adapt behavior in order to receive rewards and avoid punishment) this book is a nightmare. Daniels succinctly describes the behavior analysis process and how employers can use it to improve organizational effectiveness and efficiency by "pinpointing" job performance standards and incentive programs. A must read for any manager. His chapter on incentive plans was particularly insightful and illustrates the fallacies of most reward systems. ... Read more

76. Term Sheets & Valuations - A Line by Line Look at the Intricacies of Venture Capital Term Sheets & Valuations
by Alex Wilmerding, Aspatore Books Staff,
list price: $14.95
our price: $12.71
(price subject to change: see help)
Asin: 1587620685
Catlog: Book (2002-01-01)
Publisher: Aspatore Books
Sales Rank: 6542
Average Customer Review: 4.83 out of 5 stars
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Book Description

Term Sheets & Valuations is the first ever in-depth look at the nuts and buts of terms sheets and valuations. The book, written by leading venture capitalist Alexander Wilmerding of Boston Capital Ventures, covers topics such What is a Term Sheet, How to Examine a Term Sheet, A Section-by-Section View of a Term Sheet, Valuations, What Every Entrepreneur & Executive Needs to Know About Term Sheets, Valuation Parameters, and East Coast Versus West Coast Rules. In addition, the book includes an actual term sheet from a leading law firm with line by line descriptions of each clause, what can/should be negotiated, and the important points to pay attention to. A must have book for any executive, entrepreneur, or financial professional.

Praise for Term Sheets & Valuations:

"This primer should be required reading for every entrepreneur. It is short, authoritative and worth its weight in gold." - Murray Low, Executive Director, Columbia Business School, Eugene M. Lang Center for Entrepreneurship

"An invaluable resource for executives and financial professionals." - Graham D.S. Anderson, General Partner, EuclidSR Partners

"A valuable resource for entrepreneurs..." - Jeffrey Donohue, Esq. ... Read more

Reviews (12)

5-0 out of 5 stars Most Insightful Book Ever Written on Venture Capital
I would spend $1,000 for this book - simply put. Even though I am a VC, I was completely awe struck by the detailed information on raising capital, term sheets and valuations this book presented. Besides having great insight into raising venture capital, the highlight of the book is clearly an actual term sheet, put together by one of the leading law firms, with line by line descriptions of what the wording means and actual "legal wording" for "investor favorable," "entrepreneur favorable," and "neutral" terms. This is information you pay $20,000 for with your lawyers. This book is a must have for any entrepreneur, venture capitalist or financial executive.

5-0 out of 5 stars The Book Every Management Team, VC & Lawyer Should Have
This is by far the most widely used title by every venture capitalist. I would highly recommend this book to every vc, lawyer, and management team member (especially) of every company looking to obtain venture financing. You could not find better advice on negotation points, changes to wording or overall guidance on a term sheet than Wilmerding's advice in this book. Especially look at Chapter 3 where Wilmerding goes through line by line what every parapraph means on a term sheet. Also check out Wilmerding's other book, Deal Terms, or Raising VC From a Tier 1 Firm (which includes the entire text from Term Sheets & Valuations and Deal Terms).

5-0 out of 5 stars Advice from a seasoned financial professional....
After having this book referred to me by about 7 of my venture capital friends I decided to take a look. Well, I was very impressed as this is the first venture capital book I have seen to provide a true insider's perspective. This book literally tells you exactly the wording you need to use to make the section applicable to you - whether you are a:

Venture Capitalist




Look at the below section and the detail it provides (you should note the book itself goes on to explain what this entire section means and what each section specifically does):

(4) Conversion: [Investor Favorable, Middle of the Road and Company Favorable are the same.]

The holders of the Series [A] Preferred shall have the right to convert the Series [A] Preferred, at any time, into shares of Common Stock. The initial conversion rate shall be 1:1, subject to adjustment as provided below.

(5) Automatic Conversion:

Investor Favorable:

The Series [A] Preferred shall be automatically converted into Common Stock, at the then applicable conversion price, (i) in the event that the holders of at least two thirds of the outstanding Series [A] Preferred consent to such conversion or (ii) upon the closing of a firmly underwritten public offering of shares of Common Stock of the Company at a per share price not less than [3 times the Original Purchase Price] per share and for a total offering with net proceeds to the Company of not less than $40 million (a "Qualified IPO").

Middle of the Road:

The Series [A] Preferred shall be automatically converted into Common Stock, at the then applicable conversion price, (i) in the event that the holders of at least two thirds of the outstanding Series [A] Preferred consent to such conversion or (ii) upon the closing of a firmly underwritten public offering of shares of Common Stock of the Company at a per share price not less than [2 times the Original Purchase Price] per share and for a total offering with gross proceeds to the Company of not less than $25 million (a "Qualified IPO").

Company Favorable:

The Series [A] Preferred shall be automatically converted into Common Stock, at the then applicable conversion price, (i) in the event that the holders of at least a majority of the outstanding Series [A] Preferred consent to such conversion or (ii) upon the closing of a firmly underwritten public offering of shares of Common Stock of the Company at a per share price not less than two times the Original Purchase Price (as adjusted for stock splits and the like) and for a total offering of not less than $5 million, before deduction of underwriters commissions and expenses (a "Qualified IPO").

5-0 out of 5 stars The Industry Standard for Term Sheets in the VC Industry
As a VC, I can tell you this is THE book every VC, lawyer, investment banker and entrepreneur has on their desk regarding term sheets. It is a great overall reference and the line by line explanations are extremely important for anyone doing deals. I would also highly recommend Wilmerding's second book "Deal Terms" and "Executive Reports: Raising VC From a Tier 1 Firm" which includes this entire book, Deal Terms, Ways of the VC and a list of top VC Firms. I am also told this book specifically is available as a CD-Rom (sold separately), in a Word document, that you can use for your own dealings.

5-0 out of 5 stars This Book Saved Me
As an entrepreneur trying to secure venture financing, this book was a godsend. Not only did it help me better negotiate with my investors, but it made me seem like I really knew what was going on and had experience in the area. It also saved me thousands in legal fees since I was able to make suggestions on my own time (not lawyer time). My backers were quite impressed with this book themselves and all bought copies after I shared it with them when the deal closed. If you have any ties to venture capital at all, this book is worth it's weight in gold. ... Read more

77. Effective Phrases for Performance Appraisals: A Guide to Successful Evaluations
by James E. Neal
list price: $10.95
our price: $9.85
(price subject to change: see help)
Asin: 1882423100
Catlog: Book (2003-01-01)
Publisher: Neal Publications
Sales Rank: 2622
Average Customer Review: 4.86 out of 5 stars
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Reviews (21)

3-0 out of 5 stars Useful For New Managers
New to management? Have to give a performance review and you don't know how to approach it? This book will get you there.

"Effective Phrases for Performance Appraisals: A Guide to Successful Evaluations" by James E. Neal isn't the snappiest book you'll read, and it is not the best value.

It is alphabetically organized by main topic terms, from 'accuracy,' ' achievement' and 'administration' to 'versatility' 'vision' and 'writing ability.'

You'll find 25,000 phrases under 58 such topics. For 'accuracy' there are 24 phrases, like "expects perfection" and "meets precise standards."

The drawback is twofold: the layout wastes space, and the content is easily found in other, more substantive books. It could easily be reduced to a 50 pages booklet.

There are guidelines for appraisals spread across several short appendices.

Useful for the new supervisor, or as a refresher for an experienced middle manager...

Anthony Trendl

5-0 out of 5 stars Effective Phrases for Performance Appraisals
I purchased a previous edition of this pocket handbook some years ago and replaced it recently with this newer edition..

I get the impression that this thoughtful and well laid out guide was originally for use in the military and other government agencies. It is a very useful tool for allowing your own creative juices to work for you when writing up an appraisal.

The best method that I've found for this little guide is start in with an employee appraisal, then scan through the relevant pages when you feel you are at a sticking point and need some time in order to place the correct phrase that just doesn't seem to come to mind at the moment.

Rest assured that taking a break, scanning through this guide for a while, and then putting your work aside for a few hours will result in some very constructive ideas for you..

s/ Patricia Gibbons

5-0 out of 5 stars It's a very useful book
This is a fantastic book. The thoughtful yet articulate phrases enhance any performance appraisal. I would highly recommend it.

5-0 out of 5 stars Awesome! Reviews done quickly!
This is a terrific resource--I finished my performance reviews in half the time!

5-0 out of 5 stars Invaluable tool for writing
This is an invaluable tool for writing military perforance evaluation reports. The book's best use is as a memory jogger to pick out those phrases which I can then expand upon. Better yet, it keeps me writing in current tense, instead of past tense.

It saved about 5 hours while writing the last one. ... Read more

78. Primal Leadership: Realizing the Power of Emotional Intelligence
by Daniel Goleman, Annie McKee, Richard E. Boyatzis
list price: $26.95
our price: $17.79
(price subject to change: see help)
Asin: 157851486X
Catlog: Book (2002-03-15)
Publisher: Harvard Business School Press
Sales Rank: 2128
Average Customer Review: 4.25 out of 5 stars
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Business leaders who maintain that emotions are best kept out of the work environment do so at their organization's peril. Bestselling author Daniel Goleman's theories on emotional intelligence (EI) have radically altered common understanding of what "being smart" entails, and in Primal Leadership, he and his coauthors present the case for cultivating emotionally intelligent leaders. Since the actions of the leader apparently account for up to 70 percent of employees' perception of the climate of their organization, Goleman and his team emphasize the importance of developing what they term "resonant leadership." Focusing on the four domains of emotional intelligence--self-awareness, self-management, social awareness, and relationship management--they explore what contributes to and detracts from resonant leadership, and how the development of these four EI competencies spawns different leadership styles. The best leaders maintain a style repertoire, switching easily between "visionary," "coaching," "affiliative," and "democratic," and making rare use of less effective "pace-setting" and "commanding" styles. The authors' discussion of these methods is informed by research on the workplace climates engendered by the leadership styles of more than 3,870 executives. Indeed, the experiences of leaders in a wide range of work environments lend real-life examples to much of the advice Goleman et al. offer, from developing the motivation to change and creating an improvement plan based on learning rather than performance outcomes, to experimenting with new behaviors and nurturing supportive relationships that encourage change and growth. The book's final section takes the personal process of developing resonant leadership and applies it to the entire organizational culture. --S. Ketchum ... Read more

Reviews (52)

4-0 out of 5 stars Leading through Emotions, Intellect and Cognitive Skills
Daniel Goleman, Richard Boyatzis, and Annie McKee first correctly remind us about the importance of dealing with emotions in the workplace. To their credit, Goleman, Boyatzis, and McKee do not downplay the dramatic impact of both intellect and cognitive skills in building a company to last. Goleman, Boyatzis, and McKee then explore the four emotional intelligence dimensions and their associated competencies: Self-awareness, self-management, social awareness, and relationship management. Those capabilities are key to managing others successfully. After exploring each of these four concepts of emotionally intelligent leadership, Goleman, Boyatzis, and McKee apply them to the six types of leadership styles: Visionary, coaching, affiliative, democratic, pacesetting, and commanding. The authors convincingly demonstrate that emotionally intelligent leaders are flexible in their use of leadership styles because some styles are more appropriate than others in specific situations. Emotionally sub-optimal leaders who are willing to improve themselves can learn through self-directed learning and with the help of others how to fill the gaps that separate them from emotionally intelligent leaders. Goleman, Boyatzis, and McKee also explore how to build emotionally intelligent organizations. Ignoring how to deal with the realities of team norms and organizational culture often is a recipe for disaster as Goleman, Boyatzis, and McKee clearly show us. The result is indeed a toxic and rebellious environment that will have a negative impact on both customer and investor loyalty. Finally, Goleman, Boyatzis, and McKee examine the process for sustaining emotionally intelligent leadership over time. To summarize, "Primal Leadership" is a good read that brings an additional dimension of leadership to our attention.

5-0 out of 5 stars Emotionally Sound Bytes
The control board 'Emotion' requires balanced computerised system programming of Thoughts and Actions. How Powerful are emotions that override circumstances with ease! The author focus on four domains of emotional intelligence - self-awareness, self-management, social awareness, and relationship management. At a workplace, Management always stands at cross roads and is hard to understand but you got to slowly convince coz they too need to be Savvy in some areas too. In Primal Leadership, the author emphasis on 'smart leaderships' to cultivate emotionally intelligent savvy leaders.
The development of the four EI competencies initiate leadership qualities that call attention to vision for their organization restricting the commanding and authority style which hinders pace setting reach. The author Daniel Goleman discuss on the research done with Executives who render real life examples. The leaders do need to nurture good feelings and develop human relations in those people whom they lead. Though the concept remains the same like in 'Emotional Intelligence', Daniel Goleman implies to repeat the same rule. Most successful leaders are emotionally intelligent but yet remains problems to tackle with new ideas, diversed fields and more and over, Emotionally being stable to balance to lead the organization to par excellence. Communication is the key to success and that is also one factor that misleads many Leaders to stumble the blocks with the correlated managers and staff. Leaders get 'stalled' and hooked off emotionally knocking off the tolerance of the Executives who no longer stick to the rule of 'grudge & grumbles' - No way, flying them off to check out for better prospects elsewhere as we see these days. Daniel's book is an insight to be Emotionally sound and so if you haven't read his earlier book, sure this is the pick! Go ahead, adopt the Leadership styles!

5-0 out of 5 stars Highly recommended for leadership development
I have to admit, I enjoyed the first half of the book (devoted to personal leadership styles, competencies, and learning) more than the second half (which focuses on organizational development).

I've assigned this book and related exercises to a number of my executive coaching clients. Even if they only breeze through emotional intelligence domains and associated competencies (page 39) and the styles of leadership (summarized on page 55), we have plenty to work with. Clients come back amazed at how often they employ non-resonant styles (and begin to notice the consequences), at how transparent their moods are to others, etc.

One client, hugely successful in prior businesses, wondered aloud if he should "go back" to his former hard-driving (Pace-Setting) style, given his lackluster experience in his current tech start-up using a softer approach.

It helped him to distinguish between his former endeavors (where his teams were highly self-motivated, competent, and connected to one another) and his current endeavor (where there was less intrinsic trust and some questions about competencies on the team). Rather than the often dissonant Pace-Setting style, he realized the need to emphasize more resonant styles, especially some very specific Coaching style interventions to address competency issues. After working together, it wasn't just about "hard" or "soft" styles in business, but about appropriate styles for different situations.

If you're interested in "integral theory" then this is one of of the ones that counts. Here's a quick mapping of models that Primal Leadership explores and how they relate to the the domains of integral theory:

* Self-awareness and self-management map to the subjective world, my world, the world of "I." While "mood" is covered, I would have liked to see more of a distinction between mood (a person's ongoing "climate") and emotions (a person's current reactions or "weather").

* Social awareness and relationship management map to the intersubjective world; the world of business, culture, and relationships, where many rules are unwritten and must be sensed. Social competence is the world of "We."

* The "neuroanatomy of leadership," with its focus on how the brain works and learns, maps to the objective world, the world of physical phenomena and measurements, the world of "It."

Primal Leadership is an easy read, but it's also a great reference, with models that people "get." Highly recommended!

4-0 out of 5 stars We read this book for a class assignment - mixed reviews
We read Primal Leadership: Learning to Lead With Emotional Intelligence by Daniel Goleman, Richard Boyatzis, and Annie McKee. The authors are well educated and actively participate in the organizational field through consortiums, boards, and consulting. Each author has written numerous best selling books, articles, and programs to help leader become great leaders.

The book is broken into three parts: The Power Of Emotional Intelligence, Making Leaders, and Building Emotionally Intelligent Organizations. The main points of The Power of Emotional Intelligence are that leaders are not born, with opportunity and training leaders can be made, and leaders either create resonance or dissonance. Resonant leaders bring positive energy, create excitement and passion for an organizational goal or objective, inspire excellence, and promote collaboration. Dissonant leaders are out of touch with the feelings of others, create emotionally toxic environments, and dispirit by misleading or manipulating. The authors describe four traits that emotional intelligent leaders have in varying degrees: self awareness, self management, social awareness, and relationship management.

The main points of Making Leaders are that many leaders do not get appropriate feedback, training and seminars rarely provide lasting change, and self directed learning is the best way to change behavior. Self Directed Learning is a five step process that address who you want to be, who you are, developing an agenda, practicing, and feedback.

The main points of Building Emotionally Intelligent Organizations are that the most effective teams are those where the leader relinquishes complete control to the team and sustainable changes should be an ongoing process rather than a one time program.

Overall, we felt that the book was well presented. We, each had a different break-through with the book. For instance, one group member felt that the discussion about leaders being made instead of born was beyond prevailing mainstream thinking. Another group member had never heard of the CEO Disease, which describes how, as a leader ascends in power and influence, the quality of feedback diminishes and the leader becomes unable to correctly self assess their effectiveness. Others related to the differences between resonant and dissonant leaders and the realization that many of our leaders are untrained and have no organizational opportunities to grow as a leader.

Our action plan includes making sure that leaders have 360 degree feedback, access to mentors and coaches, establish weaknesses and goals to bridge the gaps between their strengths and weaknesses, and have opportunities both social and professional to practice.

In conclusion, we would recommend this book to some people but not to everyone. The book focused more on theory rather than practice. We would have preferred several different applications of the theories to case studies, and a more in depth discussion of the four main skills used by managers. Overall, the book was relatively easy to follow, but difficult to remain engaged in. There were some discussions about neuroanatomy that some of us found hard to understand and that tended to break the flow of the book. Primal Leadership had great leadership philosophies in it, but we found many of those philosophies were not knew. We agreed that there are other books on the market that are easier to read and provide more application.

5-0 out of 5 stars More connections of "Primal Leadership" and Neuroscience
This is a very interesting and substantial book and I recommend it highly. It illustrates one thing that'd probably be too trivial in the context of child development, yet is very surprising when applied in the context of leadership: a leader would probably be considered autistic if he/she leads by being just intellectually or analytically superior - the leader must connect affectively with troops to be effective, explicitly or implicitly. Having said that, I think the main points can be further elucidated if it spends a bit more time in incorporating more findings from neuroscience. In particular, I find its arguments for the main themes inadequate by just employing brain¡¯s cognitive and emotional functions. In fact, there are two other brain functions that are orthogonal to the fore-mentioned functions, but nonetheless play key roles in the leadership as well: the automatic and controlled function of the brain. Some of leadership behavior can probably be better explained by the following framework: cognitive and controlled, cognitive and automatic, emotional and controlled, and finally emotional and automatic. ... Read more

79. Best Answers to the 201 Most Frequently Asked Interview Questions
by Matthew J. DeLuca
list price: $12.95
our price: $9.71
(price subject to change: see help)
Asin: 007016357X
Catlog: Book (1996-09-01)
Publisher: McGraw-Hill
Sales Rank: 7515
Average Customer Review: 3.8 out of 5 stars
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Book Description

MORE answers to MORE questions than any other interviewing guide.Sell yourself with style and win the interview game!The most crucial part of your job search is knowing how to respond to the toughest interview questions ù because the best candidate doesn't necessarily get the job....the best interviewee does! In Best Answers to the 201 Most Frequently Asked Interview Questions, career expert Matthew J. DeLuca reveals the secret agenda behind every kind of question interviewers ask, and prepares you to answer them all. Never again be at loss for words when an interviewer hits you with an icebreaker...thought provoker...curve ball...stress tester...and even an illegal question that shouldnÆt be asked but needs an answer. ... Read more

Reviews (10)

4-0 out of 5 stars Pretty good information.
I bought this book prior to interviewing for my current job. The book contains some good information but to be honest I wasn't asked the questions contained in the book. Of course this isn't the books fault. However, the book did help me prepare myself mentally in the event the questions did come up and it helped me to learn how to collect my thoughts and answer confidently. Recommended if you have interview anxiety at all.

5-0 out of 5 stars Worth it's weight in gold
This book is a must for anyone who is either looking for a job now or possibly will be in the future, which is just about all of us nowadays. It is a no-nonsense reference guide to the kinds of questions to expect during the interview and what the both weak and strong responses are to them, as well as how to respond to inappropriate or illegal questions without totally killing your chances at getting the job.

I especially like the list of questions right at the start for use as a quick index when filling out employment questionnaires. Strong responses to such questions as what aspects of your current job do you like best, or least, are quickly found with a discussion of the reasoning behind the answers.

This book is concise and to the point, and well worth the price even if you don't expect to need it in the near future, if just for the self-confidence and self-examination opportunity it gives you.

I highly recommend it.

Joe Buchberger

2-0 out of 5 stars Well written, but...
An entire book of ONLY interview questions is just too much of a good thing, IMHO. There are several books which have a chapter on interview questions, and list only the ones which are you really likely to encounter, which I have found much more useful.

2-0 out of 5 stars If you can buy it cheap then it may be worth looking into.
The beginning chapters are just fluff & common sense. However, it will at least get you thinking about what you may incounter during an interview. I wouldn't rule this book out completley. The biggest problem I had with this book was that, unless you have tons of time to practice and study each question, it is simply impractical to expect to cover all the material. My advice would be to prepare more general areas for the interview. Focusing on particular questions is almost a waste of time.

1-0 out of 5 stars Poorly written
Maybe I'm just nit picky but although there are some informative tidbits, I feel this book is poorly written. There are other, better Job Interview books on the market. If you're going to plunk down some hard-earned money for this, you're making a mistake. Buy it used. That said, the follow up to this book, something like More Answers to 250 questions (or something like that) is a much better buy. ... Read more

80. Decision Modeling with Microsoft(R) Excel (6th Edition)
by Jeffrey H. Moore, Lawrence R. Weatherford, Larry R. Weatherford
list price: $129.00
our price: $129.00
(price subject to change: see help)
Asin: 013017789X
Catlog: Book (2001-01-15)
Publisher: Prentice Hall
Sales Rank: 68688
Average Customer Review: 3.38 out of 5 stars
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Reviews (8)

5-0 out of 5 stars Excellent book
This book is definitely very advanced and is very clearly written. The approach will:
- state (and explain) business problems
- explain the rational in choosing the computer tool (despite the title, the book is not entirely focused on Excel).
- walk you step by step through the modeling process

The CD contains some valuable tools for advances topics (monte carlo and discrete event simulation). Frontline Systems were alo kind enough to send free of charge an updated version of the premium solver for education (the version on CD is not compatible with Excel 2003).

I consider the book a great value and recommend it to anyone who is willing to invest the time to learn from it.

4-0 out of 5 stars Fasten your seatbelts...
I'll make two separate sets of comments - one for professors and one for students.

Students first... This will be a difficult course no matter which textbook you use. Having said that, I would say that the text is about average in terms of readability in comparison to other texts on the subject. There are plenty of realistic cases to illustrate basic decision/ management science concepts, as well as a very useful CD, with which I recommend that you become well-acquainted as the course moves forward. Not much has changed since the last edition, so you may be able to get by with a previous edition if the textbook (authored by Eppen). Be advised, however, that some of the chapter materials have been re-arranged, including the exercises at the end of each chapter.

For professors... You are probably already aware that this course can be challenging for the professor as well as the student, esp. with respect to how math-intensive you wish the course to be. I think Moore & Weatherford is an excellent text, but it is written as an advanced graduate text. I have been able to "tone it down" for undergraduates by accompanying it with a nice, soft, theory-oriented text on decision/ management science (featuring the teachings of Herbert Simon and some of the early decision science theorists). The text is accompanied with ample instructor resources including a very useful CD with solutions, decision science software. I would engage the students w/ the CD as early as possible. I have also found that the best exams for this course are take-home exams - give the students some moderately challenging decision models to formulate and solve, and focus your evaluation primarily on how well they are able to interpret the results and propose recommendations for decision makers, and secondarily on whether they were able to get the software to spit out the right answers.

2-0 out of 5 stars Confusing and Poorly Written
Had to buy this book for my class. On the surface it looked OK -- plenty to screenshots and examples, but the problems arise when you try to read the long paragraphs. Language could have been clearer.
Book assumes solid knowledge of Excel, which should be expected of students, but still, some things should not be taken for granted :)
Another classic problem -- chapter 4 refers to examples mentioned in chapter 2. I hate this kind of cross-referencing !

Don't buy it if you can live without it.


1-0 out of 5 stars Unnecessarily difficult to understand
This book is makes a difficult subject even more difficult. It assumes that you already know alot of the concepts in it. It kin of leaves you stumbling around in the dark. I hate this book and the person who wrote it with a passion. A good author should be able to explain concepts in clear organized language, I do not care how difficult.

2-0 out of 5 stars Not for the uninitiated
I had to buy this book for class. Even the professor stated that the book was heavy going and has to be reread over and over again to understand it. There are examples but they really don't go over them in enough detail. This book is really for someone who already has a good user knowledge of excel and somewhat familiar with solver. Many of my classmates have expressed dissatisfaction with the contents and how it was written. My main complaint is that there are not enough examples to illustrate the many new concepts found in this book. This is a difficult subject and the book doesn't make it easier. ... Read more

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