Book Description

Assessing Business Excellence presents a strategic framework for business excellence and total quality management and shows how you can be actively involved in continuous improvement by systematically reviewing your business activities and results against holistic business excellence frameworks.

For all practitioners who seek to use total quality management to improve their organization's effectiveness, efficiency and responsiveness, this title is the essential route map to business excellence. From two leading expert authors comes a book where the most recognized quality award criteria are used to explore the concepts of business excellence and self-assessment.

This book:
* Introduces the major business excellence and total quality frameworks including The Malcolm Baldrige National Quality Award and the European Quality Award and ISO9000:2000
* Compares the frameworks and identifies their strengths and limitations
* Introduces the self-assessment process
* Explores the main approaches to self-assessment
* Illustrates the practical benefits of self-assessment through case examples

* Includes practical case examples
* Provides an explanation of the major excellence business models and frameworks from around the world * A regularly updated web site accompanies the text ... Read more

Reviews (1)

It is the right book for the right tool
The book helped me alot through my master thesis in self-assessment and also to practice the tool in my company. It helps every one who wants to know more about why organizations need the self-assessment tool, the various models available for assessment, and the different approaches for implementing self-assessment. The only negative is that it does not include case studies. Any way I did not expect that one book can contain every thing I want.... But the book supplies me with 90% of what I need to know about the subject. ... Read more

Book Description

Completely revised to align with ISO 9000:2000, this handbook remains the most comprehensive book available on this series of international standards.

ISO 9000 Quality Systems Handbook is an essential guide to enable organizations to understand and apply ISO 9001:2000 requirements and the principles that underpin this radical revision of the family of standards.

Unlike other books on the subject, each element, clause and requirement is analysed in detail with practical guidance provided for its implementation.

The handbook is written for those managing existing quality systems as well as those establishing a quality system for the first time. It is written in an easy-to-follow format and style suitable for students, practitioners, discerning managers, instructors and auditors. It offers a range of solutions that are acceptable in many industries.

Based on the final draft of ISO 9001:2000, it details the differences from the 1994 version and includes check lists, questionnaires, tips for implementers, process flow charts and a glossary of terms.

Comprehensive and practical guide
Covers over 250 requirements of the standard
Includes useful checklists, flow charts, related standards, bibliography ... Read more

Reviews (7)

ISO9001 deeply explained
If you consider ISO9001 more than a paper on the wall then you should read this book. The author tells you what to do rather than a detailed prescription of how to do it. But more important he explains the reason of each ISO9001 requirement. This helps anybody that works with this standard to think about what the rational behind and how does this fit in each business.

Everybody should understand first and implement after and that's the purpose of this book: to deeply understand the standard in order to create or transform your management system (and by this way the quality system) into a customer driven management system

ISO 9000 Quality Systems Handbook 4th Edition - David Hoyle
With the introduction of the ISO 9001:2000 standard, a number of publications offering ideas, advice and assistance to anyone who have been charged with implementing quality systems, have made their appearance on the bookshelves. The ISO 9000 Quality Systems Handbook 4th Edition, by David Hoyle is one of the best I have read on this subject. In this 4th edition, David analyzes each section, clause and requirement of the ISO 9001:2000 standard in detail.

David Hoyle has over 30 years experience in quality Management and has authored or co-authored more than five books on ISO 9000. He is also the director of Transition Support, a firm that provides training and consulting in business improvement.

The book is easy to understand and is suitable for students, managers, instructors as well as auditors. The novice ISO practitioner as well as the seasoned ISO 9000 enthusiast will find this book a valuable tool when implementing ISO 9000 quality management systems. For those making the transition from the 1994 version of the standard, this book helps to point out the changes from the 1994 to the 2000 standard.

The standard has changed considerably. In the 4th edition, the meaning of each of the requirements of the ISO 9001:2000 standard is explained in detail and some of the sometimes confusing ISO language is clarified. The author explains why each of the requirements is necessary. He shows how each requirement links to the eight quality management principles on which the ISO 9001:2000 standard was based. The book gives practical guidance on implementing each requirement. This is the strong point of the book.

After introducing some basic quality concepts, the book explains the role, the origins and application of the ISO 9000 family. The succeeding chapters, 4 through 8, correspond to each of the five sections of the standard. This makes it easy when looking for help in understanding and implementing a certain requirement of the standard.

The 4th edition has a summary, a questionnaire that provides food for thought for the reader, and a list of references at the end of each chapter. A glossary and a list of related websites are included in the appendix.

The 4th edition of ISO 9000 Quality Systems Handbook will find a permanent place on your desk. Auditors will find this book indispensable.

Third Edition ISO 9000 1994
This is David Hoyle third edition on ISO 9000:1994. This book gives you a good understanding of the requirements of the standard.

When I wrote my quality manual in line with ISO 9000:1994 I found the book Indispensable, as the standard required you to comply with the clauses of the standard, and most people (my self included) wrote their quality manual in line with those requirements. This was OK until the new requirement came out in September 1999. Now the standard has changed from the clause approach to the processes approach. This is saying there must be a link between processes i.e. if one processes does not fulfils its requirement, then you cannot proceed to the next stage of the process. The overall message is that you "must satisfy your customer requirements".

How do you go about changing the way you now write your quality manual, that is easily answered you read David Hoyle's 4th edition ISO 9000:2000 "Quality System Handbook " this is the one with the picture of the pearl on the front. The 3rd edition 1994 is the one of a hand passing a scrawl to an other hand.

If you are serious about quality and want to write or modify your quality system that complies with the new requirements, then it is imperative you obtain a copy of the 4th edition.

Gives you a complete understanding of the 2000 requirements
I was first introduced to David Hoyle back in 1994 with his first ISO 9000 Quality System Handbook, I found the book so well written that I had no problem understanding what was required to implement a Quality Management System that would give results. Yes, when the third edition came out in 1998, I obtained a copy, and I was not disappointed, the third edition explained the new requirement in a language I could understand.
Then in 1999 it all changed again with the new version of ISO 9000:2000. The 20 elements having been swept aside, to be replaced with 5 sections. We have moved from the procedure to the process approach to quality management.
In October 2000 David Hoyal released his fourth edition of ISO 9000 Quality System Handbook. The book details the 5 sections so well that you cannot but understand what is required of the new standard. Within each clause of each section there is a an explanation of what it means, why it is necessary and how it is implemented. Each section ends with a summary, Questionnaire and a food for thought page.
Anybody who is serious about implementing ISO 9000:2000 should have a copy at hand, I have only had mine since October and is already well thumped. A must, for all quality professionals.

Review by ISO 9000 audit specialist
Contrary to the views of another reviewer, this book is not out of date.

The ISO 9000 Quality Systems Handbook (Nov. 15, 2001) is an in-depth presentation of the requirements of the ISO 9001:2000 standard. I purchased five other books that offered an interpretation of the standard, and all were brief and incomplete by comparison.

"What on earth do they mean by that?" is the most common statement that people make when working with the ISO standard. This book presents each requirement in the standard and then tells, 1.) What it means, 2.) Why it is necessary, and 3.) How it is implemented. The explanation is complete and easily understood by anyone. A product like this is what is needed to understand what to do, and how to go about doing it when working with the ISO 9001:2000 standard. Companies transitioning to the new standard are assisted with a comparison of requirements to the prior standard.

This book was recommended to me by an ISO 9000 registrar auditor who stated that it is being used as part of the training for their own auditors. I am a writer of ISO 9001 auditing materials. To prepare my own product, I found it necessary to read what was available in the marketplace that explained the requirements of the ISO 9001:2000 standard. I believe that this is the most comprehensive and best product available. I highly suggest this book to anyone who will be working with the ISO 9001:2000 standard. ... Read more

Book Description

This book reconciles two divergent worlds for the beleaguered quality manager. The first is that of quality and managerial fads, promoted by quality professionals and the quality 'industry' - with its seminars, certification programs and the pressures of an ever increasing number of international standards, state and national legislation and powerful corporations.The second is a virtual antithesis to this world of mission statements, quality policies, procedures and statistical techniques, and is embodied in the international phenomenon that is the Dilbert (TM) cartoon strip.Across America and Europe millions of ordinary employees revel in the truths that are exposed concerning corporate absurdities and a blind reliance upon acronym-laden quick-fixes.

Here you will find the gap bridged between the vast literature of quality fads (including the recent tranche of international standards) and that more humorous portrayal of these worlds.The origins of today's quality ideology and industry is traced, followed by a description of how the quality profession popularizes, promotes and ultimately benefits from the fads that come and go.Finally it is shown that despite the propaganda of the profession, there is a separate reality to "quality" and that management principles in this field can only ever be a small limiting factor in corporate success.

Addresses a vital aspect of Supply-chain Management, one of todays hottest management topics
From a widely and internationally published quality author and professional
The "Emperors Clothes" for the Quality profession ... Read more

Book Description

Inspired by the overwhelming response to the "One Good Idea" feature articles in Quality Progress, ASQ's monthly magazine, the book 101 Good Ideas was born. This book consists of a collection of articles that appeared in Quality Progress between April 1988 and January 1998. Deemed the best of the best by editors Karen and Brad, these top 101 complete original one-page articles consist of real-world applications and common tools and approaches. 101 Good Ideas contains more implementation examples about quality improvement than several books put together. A valuable resource for long-time readers of Quality Progress or first-time visitors to the world of improving processes, the articles have been grouped by topic categories so you can find just what you're looking for with ease. ... Read more

Reviews (2)

Better Idea
A better idea is to get a different book (for example, the Improvement Guide).

Terrific collection of tips for quality professionals.
There are many (self-help) books for quality professionals, most of which are either rehashes of other more detailed books or simply exhortations to do this or do that.This book is a collection of the best columns of("It worked for me!") useful tips that have appeared in theregular "One Good Idea" column of "Quality Progress"between April 1988 and January 1998.The columns deal with processimprovement, training, data and statistics.I found 42 of the 101 (roughlytwo-page) articles to be of immediate benefit to me.That's less than$0.50 (US) per useful tip! ... Read more

Book Description

Quality-Centered Strategic Planning offers a nine-step process that places a core emphasis on quality. It describes how to incorporate quality principles - such as the Baldrige approach, customer focus, and empowerment - into the strategic plan and how to use familiar quality tools such as forcefield analysis, cause-and-effect diagrams and brainstorming to build the plan. Quality professionals and managers will also gain insights into the importance of their role in the strategic planning process.

This step-by-step guide covers all the elements of developing and implementing a strategic plan - listening to customer needs, creating an organizational vision and values, scanning the future, closing the gaps between current and desired future states, implementing and tracking the results of the plan, and overcoming obstacles to strategic planning. Plus, each section contains actual examples from industry, the volunteer sector, and/or government.

Special Feature: Because speed and flexibility are critical in today's business environment, Quality-Centered Strategic Planning will show you a method for "blitz-building" your plan. ... Read more

Book Description

Two leading experts reveal the key concepts and techniques behind Six Sigma Process Management

Six Sigma Process Management (SSPM) is a structured set of tools and techniques to help executives and teams continually address their customers' expectations. What Is Six Sigma Process Management? explains the SSPM methodology, helping business leaders determine which efforts will most positively impact on their customers, employees, and shareholders. SSPM provides a system that guides leaders on what to improve first and how to establish a portfolio of the best improvement efforts in their business.

The book also offers:

• Insights on process management, including identifying critical customer process metrics
• Guidelines to improve customer satisfaction by identifying customer-seen failures
• Ways to enhance overall business improvement strategy
• Insights on how future SSPM developments can address modern business challenges

Reviews (2)

You've got to read it.
Dry? Yes, but short and to the point. Author describes a process (series Of) which when followed allows the entire company to respond to the big initiaties needed to change the direction of the company. Relies on teams from the smallest operating groups who will invent the systems they will use. Wonderful process and well worthy of the effort.

Incredibly dry and dull subject
Don't read this book unless you are forced to do so. I started it many times but couldn't slog through it. Maybe some people like this sort of thing but I thought the book was worthless. ... Read more

Book Description

It's one of the best-kept secrets of the corporate world: for years, leading companies have been quietly using the Baldrige framework - not just to apply for this prestigious award - but to improve their bottom line results. Companies such as IBM, FedEx, and Xerox have been using Baldrige to conduct organizational assessment as a way of driving their improvement efforts. And pioneering organizations in other sectors - such as education, health care and government-are also using assessment to improve their 'bottom line': improved efficiency and better service to students, patients and citizens. ... Read more

Reviews (3)

A handy repository of Hutton's experience and wisdom
Written by a skilled business consultant David Hutton (who is also the President of his own company -- David Hutton Associates, Inc.), From Baldrige To The Bottom Line: A Road Map For Organizational Change And Improvement is a handy repository of Hutton's experience and wisdom concerning the assessment process, and just how to go about tailoring data-gathering techniques to suit the needs of any company or corporate project. A detailed and in-depth roadmap to discovering which areas need change or improvement and forging ahead to a smoother, more profitable future, From Baldrige To The Bottom Line is recommended for Business School reference libraries and corporate management reading lists.

From Baldrige to the Bottom Line
The Malcolm Baldrige National Quality Award Process has grown in 12 years to be one of the most positive and influential prgrams to come out of Washington D.C. The National Institute of Standards and Technology (NIST) uses a measure of performance of the publicly traded Baldrige Award winners that compares these companies' stock price appreciation with the S&P 500 Index. In the most recent year, the "Baldrige Fund" outperformed the S&P Index by a margin of almost 5 to 1. Most companies will never apply for a Baldrige Award. However, many companies have used a Baldrige-based assessment criteria to evaluate their business and to focus their improvement efforts. The author has written a very useful guide for managers to use in deploying a Baldrige-based assessment system. As a senior Baldrige examiner I know that most companies need guidance to gain maximum benefit from an internal assessment process. Mr. Hutton's book is a must read for any manager or consultant before undertaking Baldrige-based assessment. It will also be useful to managers seeking ideas to improve an existing approach. In Baldrige-based assessments, the "how" question is looking for systematic approaches to the management systems in an organization. In this book, the author describes a systematic approach to assessment and provides illustrations through case studies of a variety of companies and how they use the process to get better at getting better.

Road map for results
If leaders of any service business expect to achieve and sustain an outstanding level of service quality, they must sooner or later turn their attention to the organization itself as the means of achieving customer/ citizen focus..The culture, the vision and direction, the leadership, the alignment of resources and functions, and the motivation and commitment of the workers are all essential ingredients for service excellence. Therefore, if you hope to get things right on the outside, you first have to get things right on the inside. David Hutton takes us through the steps needed for an organization to undertake an organizational assessment His road map provides guidance and examples for users and acquirers of assessment instruments to develop a quality management system. There are at least 5 important elements that you need for conducting an assessment to drive organizational change: a genuine commitment by the leadership, an assessment model, an assessment method, competent assessors, and the prerequisite of reading David Hutton's book. ... Read more

Book Description

Do you remember the first time you drove a car?To prepare for this you probably read the drivers manual, watched movies, practiced in your driveway, and endlessly discussed the impending event with your friends. The result - you knew a lot about the theory of driving, you just didn't know how to translate that theory into practice. Quality Management poses a similar problem to many organizations.The time has come to put Quality Management theory to use. Since the early 1980s, you may have read books and journals, attended seminars and training sessions, or watched films and videos about Quality Management. Once again you must make the jump from theory to application. Quality Management Systems: A Practical Guide for Improvement makes it possible.This book presents a model of Quality Management that combines the theoretical base of Dr. W. Edwards Deming and the practical techniques of the Japanese into a useful application. The fork shaped model includes: oThe Handle - Management's Commitment to TransformationoThe Neck - Management's EducationoProng One - Daily ManagementoProng Two - Cross-Functional ManagementoProng Three - Policy ManagementQuality Management Systems: A Practical Guide for Improvement supplies an integrated approach that explains the theory and how to put it into practice using a step-by-step method. ... Read more

Book Description

Explains how the same quality improvement techniques used successfully in manufacturing can be adapted to design projects. Includes every aspect of how a technical service firm conducts its business. Describes how to solve sales, administration, budget control and other problems as well as ways to keep clients happy. Contains actual examples of TQPM in a variety of applications. Features numerous forms for self-analysis, evaluation and action. ... Read more

Book Description

This edition explores quality management processes in health care using specific analytical methods in addition to emphasizing general theory and practical applications. ... Read more

Book Description

Executives and managers seeking an alternative or complementary approach to TQM for systematic improvement of business results can realize impressive results with this book. The author, Bill Dettmer, explains the basics of the theory of constraints and how it can be applied to a variety of organizational systems for maximum performance. This book is for people who have little experience with Goldratt's Theory of Constraints (TOC). This book is intended for anyone who wants to understand how to apply the logical thinking processes invented by the million copy best-selling author E.M. Goldratt in his book The Goal without going into a lot of theory and details about Goldratt's concepts. This book explains how to identify and optimize the system constraints that inhibit your organization's overall performance, which is the key to becoming worldclass. ... Read more

Reviews (7)

Excelent book about the theory of constrains
Contains an step by step general methodology for analizing problems by identifing the chains of causes and effects. It can be applied to solve business problems and analize personal situations. It is a very practical thinking process that you can use in a diversified variety of situations. Really powerfull. The book is very well written with examples of the use of the different tools of analysis: the current reality tree, the future reality tree, the conflict resolution diagram, the negative branch, the prerequisite tree and the transition tree.

A World-Class Book
As someone who read the entire series of Goldratt's books and as someone who has been practicing TOC in project management for a few years, I rate this book '5 stars' only because six is not an option.

Step-by-step and in a didactic manner, Mr. Dettmer takes the reader into the world of TOC. If you read Goldratt's books and left with the test but without the 'know how' then this is the book for you.

Mr. Dettmer explains the basic building blocks and the terminology of the 'Thinking Process Toolkit' and he then, step by step, explains the 'how'.

How to build a Current Reality Tree - The tool for understanding the one core problem (few root causes) preventing your organization from achieving its goal.

How to discover and solve conflicts that cause your company to stagnate.

How to systematically verify that the solution you want to apply will actually lead to the desired effects, without causing other adverse ones.

How to systematically understand what conditions should be fulfilled in order to reach the company's goal, and how to build a 'winning plan' to achieve the goal.

I also read the first book of Mr. Dettmer on the subject (Goldratt's Theory Of Constraints) and I liked this one better.

At last, I think that every executive who wants to do something beneficial to his company should get this book.

Tip: Read Appendix D first and then go back to page one.

Your company could be world-Class.
"Breaking the Constraints to World-Class Performance" "Can this book really tell me how to do that, Man that would be great. Well yes I believe it does.

So what is stopping your company from getting better? Do you know? The body of knowledge called the Theory of Constraints says there is usually only one constraint stopping you from making progress toward your goal, maybe two. Well, if you want a way of finding out what it is, it is in this book. But more can be done than just finding it. This book will teach you how to eliminate or manage the constraint to your advantage.

This book explains in general and in specifics how to change. You must answer, what to change, what to change to, and How to cause the change. These are the beginning thoughts. But think of it if you knew the answers to these questions.

If you want to learn HOW to do Theory of Constraints, no matter what level of experience you may be, this book is a must have. It is one of the most valuable resources on TOC that exists. It shows you step by step how to do things and also why they work. It is easy to use; Mr. Dettmer has a remarkable talent for clarity

How long do you stay on top as a world-class performer if you are just sitting back enjoying it. Not very long these days. This book is about making dramatic improvements with simple solutions. But it is more correct to say it's about a continual improvement process. I recommend you read this book and give it strong consideration. You just may find a Gem for your company, a whole new culture of winning.

Great Book
The short and sweet is that I have read many books on TOC and this is at the TOP of the heap. It covers the whole range and makes for one stop shopping.

Best summary of TOC and Thinking Tools I've read
Bill Dettmer has written the best summary of Goldratt's Theory of Constraints and Thinking Tools that I've read. Dettmer's writing style is clear, easy to read, and loaded with examples. Physical bottlenecks are often easy to spot and fix, but policy and management practices are not. Dettmer's book primarily focuses on how to use the Goldratt's Thinking Tools to surface and eliminate the core problems behind almost any kind of constraint in the system, tangible or intangible. Teachers, consultants, and anyone interested in improving their systems and processes should read this book. ... Read more

Book Description

Don't reinvent the wheel when applying for your ISO 9001 registration or updating to the new 2000 standards. ISO 9001:2000 Document Development Compliance Manual: A Complete Guide and CD-ROM shows you how to develop and implement a documented quality management system based on ISO 9000 series standards. It supplies ready to use ISO 9001:2000 Template Quality Manuals and applicable Standard Operating Procedures with year 2000 revisions for documentation management in text and on CD ROM. You will understand how to: oBuild quality into your products and servicesoAchieve ISO 9001 certification with time, money, and resources optimization oSupply products that are totally fit for use oSatisfy user/customer expectations oEdge out the competitors oAchieve a defined level of quality oPrevent defects and provide value oYield profits from your invested resources ... Read more

Reviews (2)

A GOOD TRAINING TOOL
The ISO 9001:2000 Document Development Manual is a comprehensive document to transform the existing systems manuals and applicable procedures to new requirements without spending to much efforts.

Not worth it
This book is little more than a regurgitation of the ISO 9001:2000 standard as it applied to documents. The templates on CD and identical to those seen in the book, are not equipped with any e-form features and are minimal. ... Read more

Book Description

Toyota's spectacular performance in the competitive and mature auto industry has been attributed to many factors. This research suggests that although all these measures contributed to the outstanding performances of Toyota over the decades, the real driver of Toyota's decisions and actions is Toyota's purpose. ... Read more

Book Description

Japanese productivity and quality standards have fired the imagination of American managers, but until now there has been little explanation of how to do it -- how to apply Japanese methods at the actual operating level of U.S. manufacturing plants.

This book shows you how, exposing otherwise well-informed westernized readers to a new world of management ideas. Author Richard J. Schonberger demonstrates that the Japanese formula for success is based on a number of specific, interrelated techniques -- stunning in their simplicity -- and he shows how these techniques can be put to work in American industries today.

Here, in a clear, handbook format, are nine "lessons" for American manufacturers, introducing scores of techniques aimed at simplifying the overly-complex purchasing, inventory, assembly-fine, and quality-control processes of U.S. firms.

At the heart of Japanese manufacturing success are two overlapping strategies: "just-in-time" production and "total quality control." Some American manufacturers already know a little about these methods, but Richard Schonberger provides the most comprehensive description of these techniques available: how they developed, how they all fit together, why they are so potent, and how they "snowball" -- unleashing a powerful chain reaction of productivity and quality control improvements each time more simplification is introduced.

Japanese Manufacturing Techniques will change the way you think. Much of the received wisdom of American management -- "just-in-case" order quantities, statistical sampling for quality Control, and large inventory buffer stocks, for example -- is dismissed by the Japanese as muri, muda, mura: excess, waste, unevenness. In many cases, the Japanese technique is exactly the opposite of American practice ("just-in-time" ordering, quality control at the source, and elimination of buffer stocks altogether).

By emphasizing practical techniques, Schonberger shows how you can implement new methods right away -- without waiting for government policy or market conditions or worker behavior to change. The techniques themselves will improve your productivity and quality, provide strategic advantages in gaining market share, and transform worker behavior. And the author backs his nine lessons with concrete examples of how Japanese techniques are being applied in U.S. plants today.

Nearly 20 tables and figures illustrate the "lessons" given here, and a special appendix describes in full the Toyota-developed kanban inventory system, with the first explanation in English of single-card versus dual-card kanban.

This remarkable book carries you beyond theories and concepts. It's for practical managers who want results: better quality control and greater productivity. Implement these simple steps, and you can begin improving your division's performance now. ... Read more

Book Description

This affordable, simple-to-use study guide is the perfect tool for anyone preparing for the ARRT advanced certification exam in quality assurance. Discusses the quality control tests for the processing area; the radiographic suite; the fluoroscopic suite; the mammographic suite; and mobile raidographic and fluoroscopic equipment. Each test is tabbed for easy access, and contains exam specifications set by the ARRT, plus a variety of sample record keeping forms. ... Read more

Book Description

Practical and state-of-the-art in approach, this book provides fundamental—yet comprehensive-coverage of quality control concepts. Sufficient theory is presented to ensure that learners gain a sound understanding of the basic principles of quality control. KEY TOPICS Specific chapter topics covers principles and practices, tools and techniques, fundamentals of statistics, control charts for variables, additional SPC techniques for variables, fundamentals of probability, control charts for attributes, lot-by-lot acceptance sampling by attributes, acceptance sampling systems, reliability, and management and planning. The substantial use of probability and statistical techniques is reduced to simple mathematics or is developed in the form of tables and charts.For quality control engineers. ... Read more

Reviews (1)

Quality on Quality
This is a professional's book! It covers quality control at the level that you need -- whether a novice in the field or an experienced professional. It does an excellent job of interrelating all of the aspects of quality control, while letting you focus on the topic at hand; you never feel that you are "out of place" in the process. This book is so good that we are going to use it as the reference/source for our training programs that cover not only quality control but quality control's relationship with other aspects of operations management and program management. I have even incorporated it into an undergraduate course I teach on quality management and productivity. There's something in it for every technical professional in the workplace today. ... Read more

Book Description

This book tackles the subjects of total quality and business engineering from a ground-breaking dual perspective of both reengineering and quality management. This approach to the total quality concept, called "total engineering," aims to satisfy shareholders, employees, and customers simultaneously. In the past, total quality and reengineering were treated separately. This book is the first to unite the two subjects into one integrated management approach. Integrating Reengineering with Total Quality inclues: a description of the "Total Quality Triad"-three distinct groups affected by the implementation of total quality; and anlysis of the three aspects of TQM-technology, logic, and the human dimension-and how each has contributed to the evolution of TQM practices; an explanation of the interrelationship between total quality as an objective, and using business reengineering as a means to achieve it. ... Read more

Book Description

Six Sigma is a data-driven management system with near-perfect performance that is a statistical target of operating with no more that 3.4 defects per one million chances. Six sigma has both created avid interest and raised concerns among executives and its practioners.This is all very well for multinationals like Motorola or General Electric but how can it help small and medium-sized enterprises or the service industry?How do you ensure that solutions stick? Quality Beyond Six Sigma responds to this challenge and provides a practical implementation of the issues of Six Sigma, Lean Enterprise and Total Quality and aligns the 'hard' sigma message with the softer sustainable 'strategic issues'. The result is FIT SIGMA.

The authors utilize major and minor case studies to support principles and learnings of FIT SIGMA and include review examples and self-assessment that underpin the sustainable process.The three major case studies are contributed by General Electric, Dow Chemical and Seagate Technology.

Senior Executives and Managers of organizations of all types and sizes, Management Consultants and Students of all disciplines will find this book a stimulating guide to quality and operational excellence.

*Provides a practical approach of FIT SIGMA
*Supported by case studies and phased action plans
*Focuses on all functions, manufacturing or service, for any size of business ... Read more