Book Description

Provides practical tools and techniques to help people organize their daily lives more effectively while working toward their long-term goals and objectives. ... Read more

Book Description

Six Sigma is a system for improving the quality of organizational processes and products to a level of 3 defects per million--the "six sigma" level of quality. It was originally developed at Motorola in the 1980's and has become one of the most widely discussed and reported trends in business over the past two years, thanks largely to the phenomenal successes of the Six Sigma program at GE, where CEO Jack Welch credits it with millions of dollars in annual cost savings and product quality improvements. Due to the widespread coverage of the Six Sigma program by the business press over the last two years, there is strong demand for books and information on how Six Sigma works and how to implement it. The Six Sigma Handbook is designed for the manager or quality professional who is already familiar with Six Sigma and wants a guide to the basic quality tools and statistics that are the foundation for Six Sigma. In addition to providing a brief overview of the management and organization of Six Sigma, and the underlying philosophy, the book explains in detail the problem-solving techniques and statistical tools most often used in Six Sigma. ... Read more

Reviews (13)

A good second source for process improvement tools
Mr. Pyzdek treats the subject of organizational leadership, team make-up and team management extensively. He provides good suggestions for the groundwork of Management's role in Six Sigma. I found the section on training and education a good reminder chapter for infrequent trainers. The Principles section merely glossed over the essentials of Six Sigma philosophy. I found the Mikel Harry book much more helpful in this arena. And finally, I think the three chapters on Six Sigma Methods were arranged in a manner that makes it difficult for someone to know when to apply such tools. It does make a good second source to Breyfogle's excellent book on the Six Sigma tools.

Great New Book
"Most Six Sigma tools and techniques have been around for a long time. Since Pyzdek is a prolific author it's no surprise that his previous work covers many of them. It wouldn't make sense for Pyzdek to rewrite the material from scratch. However, this book is the only one that brings this material together into one place and unless you own several of his books already, you'll see a lot of material that you haven't seen before. In addition there are at least a couple of hundred pages of materials that are unique to this book. Personally, I think it's a great value."

Greg Ferguson
Columnist for Quality Digest Magazine

Not Just Another Statistics Tome
I have been doing Six Sigma projects for GE worldwide for over six years. I was very pleased to find a book that doesn't pontificate about the benefits of Six Sigma without telling the practitioner what to do on a Monday morning. The organization of the tools using the DMAIC framework is especially useful for the beginning BB who is trying to make sense of the weeks of training while they are executing their projects.

Some sections, such as the TVM and Risk and Reliability analysis, are missing from the usual BB training and are welcome additions for extending the traditional Six Sigma methodology to 'Lean' type projects.

Screen shots of Minitab and Excel make it a useful resource for refreshing techniques learned long ago.

The application of reliability analysis to call center abandonment rates is an interesting application of known techniques to a new area.

"The Six Sigma Handbook" is one of only a few reference books on Six Sigma that I have at my desk.

Reviewing for CSSBB? - use Breyfogle
If you are studying for the Six Sigma Black Belt certificate I recommend you use Breyfogle's book as your general reference. Breyfogle's book is more complete and structured in the exams format so its easier to study and reference during the exam.

Good luck.

Complete and Helpful
We have taken the time to extensively read and assess the best selling texts on the topic of Six Sigma. We find this text to be the most complete and helpful for those who desire to be certified as a six sigma professional and for those who are certified and need a complete manual to use as a reference. Our firm uses it for all three levels of Six Sigma Certification training. The value ad of this text is that it also includes valuable topics all managers need if they want to improve the performance of their divisions, departments or lines of supervision. Thumb through it and let your own curiosities be your judge. You will not be disappointed. ... Read more

Book Description

Perhaps no other person in the history of modern business has so profoundly affected the methods of quality improvement in industry than W. Edwards Deming. The subject of many books, articles, and television documentaries, Dr. Deming has become the world-recognized leader of the quality movement in industry.For the first time anywhere, the fascinating story of how Dr. Deming's legend grew is told from an unprecedented perspective in a new book, Deming: The Way We Knew Him. Each of the 14 chapters in this compelling volume focuses on and relates to one of Deming's notable 14 points, with each chapter written by a world renowned expert or pioneer in the quality movement.Chapters begin with a brief explanation of the Deming philosophy, followed by a personal account from those who knew and were close to Dr. Deming.This remarkable tribute summming up Deming's unusual deeds, character, and position in life is written in the words and perspectives of experts such as Myron Tribus, Homer Sarasohn, Howard Gitlow, Mary Walton, David and Carol Schwinn, Nancy Mann, and others.By building these personal testimonies around his philosophy and concepts, this book weaves a unique consistency and deeper understanding of Deming and his genius. New insights and a wealth of information about this celebrated man ensures that this work breakthroughs the standards of anything else written on Deming. Highly readable as a collection of essays rich with special, personal observances on the life, times, and innovative genius of Deming, this book has a universal appeal that guarantees its place as a valuable contribution to the literature on this great man. ... Read more

Reviews (1)

Soothing to the Soul
An inspirational book that is soothing to the soul.Dr. Deming, along with Juran and Crosby, were the trilogy of the Total Quality movement in the 1980s and 1990s.What has evolved has at its roots the 14 points, System of Profound Knowledge, and Seven Deadly Diseases--all of which are dealt with admirably in this wonderful concise book.It is a must for all followers of Deming and for those who want to learn more about quality improvement. ... Read more

Book Description

50 ideas and tips for managers and teams to implement a total quality work environment. ... Read more

Book Description

In November of 1998 Amartya Sen, winner of the 1998 Nobel Prize for Economics, delivered the 1998 Romanes Lecture before the University of Oxford. The subject was social identity and its role and implications. ... Read more

Book Description

Anyone beginning a benchmarking project will appreciate the quick and easy-to-understand explanation provided in this new book.

The first part of the book provides a guide to the language of benchmarking and answers some commonly asked questions including:

How does a practice relate to a metric?
What are best practices?
What is the difference between a benchmarking process and a benchmarking system?
What is the benchmarking code of conduct?

The second part of the book walks through the three phases of the benchmarking process-Analysis, Discovery, and Implementation-and provides charts and checklists on what questions should be answered at each phase, and what outputs should be produced. The book closes with a complete process map that outlines the entire site visit process.

The Basics of Benchmarking will help you:

Gain a fast and thorough overview of benchmarking concepts.
Put together a benchmarking team and quickly get everyone up-to-speed. Prepare a site visit plan. ... Read more

Reviews (1)

Hardly more than a set of lecture slides
Wenn I received this book, I was thoroughly disappointed. Although I could have known that this wasn't exactly an encyclopedia from the indicated size (do YOU ever check?), I wasn't prepared for the size of the print or the large amounts of white space on the pages.

Being fair, the contents of the booklet are interesting and correct, there's just so little of it. I've seen FAQ-pages of websites that had more content than this booklet (or should I say "brochure"?). On the whole, there seems to be little more here than a high-level mentioning of topics in the field than a true introduction into the topic for would-be doers. ... Read more

Reviews (1)

Incredibly useful for dealing with suppliers & supply chains
I found this book to be very valuable in my dealings with suppliers. It does a wonderful job of driving home the point that a company's performance is linked to (and often limited by) the performance of its suppliers. When looking at a supply chain, the suppliers are the first link and therefore their impact runs deep and wide as the chain continues. Although this book is a bit advanced to be very helpful to supply chain management (SCM) beginners, I strongly recommend it for anyone involved with SCM issues such as supplier certification, supplier reviews, etc. ... Read more

Book Description

Authoritative advice for taking balanced scorecard methodology to the next level

Balanced Scorecard in Real Time takes the balanced scorecard methodology to the next level by linking it to technology and technology strategy. It provides a prescriptive framework for aligning a company's information technology strategy with their scorecard for maximum ROI and productivity enhancement, as well as integrating technology strategy into this popular method.

Frank J. Bernhard (Davis, CA) is an author, technology economist, and managing principal of the supply chain and telecommunications practice within OMNI Consulting Group LLP, an economic advisory and assurance firm based in Davis, California. A pioneer in the field, he is the author of Beyond Collaboration: How Supply Chains Meet Demand Chains and contributes articles to such publications as Intelligent Enterprise, Red Herring, and the Wall Street Journal. ... Read more

Book Description

'TQM: Text with Cases' is clearly written in a logical manner and points are supported by real life case studies. Professor Oakland demonstrates how a Total Quality Management strategy can be applied in all business activities to achieve world-class performance.

This third edition features several major changes including new material on process modelling and management, quality management systems, people development, performance measurement, the Business Excellence Model, self-assessment, benchmarking, and the implementation of TQM.

Case studies reflecting the latest developments in the area from leading exponents of TQM and Business Excellence have been included. These focus on organizations which have fully integrated the TQ approach into their business operations and delivered real benefits.

Includes real life case studies to support points in the textIncludes new material on Six Sigma, the Excellence Model, and ISO 9000-2000Covers the latest developments in the area ... Read more

Reviews (1)

A Reference Book for TQM
I Teach Total Quality Management in Islamic Azad University of Iran. I use thise book for teaching. Thise book is a good reference for students. ... Read more

Book Description

A total approach to TQM that guarantees success. TQM is so multifaceted--and afects so many apsects of an organization--that embracing it piecemeal often leads to disaster. The answer? The complete, integrated approach quality expert John Hradesky lays out in Total Quality Management Handbook. You'll find the entire TQM process set forth in 10 interrelated tracks (foundation, implementation, cultural, rewards systems, team building, management skills, core techniques, customer focus, advanced techniques, and train the trainer) you can follow to create and sustain results over time. For each track you get: workshop materials for forging the employee knowledge, skills and behavior to support company goals; guidelines for building effective work teams; needs assessment techniques for uncovering deficiencies and tailoring training to match your needs, procducts, and culture; much more. ... Read more

Reviews (1)

A very handy reference for renovating a company.
Jack Hradesky's TQM Handbook is probably the most comprehensive compilation of process control methods available. While any company needs to pick and choose those processes which best suit its operation, you can rest assured that this text will offer those that you seek, and then some. Jack Hradesky has presented a "nuts & bolts" manual of creating and sustaining a more productive manufacturing environment, and it belongs on every manufacturing executive's bookshelf. ... Read more

Book Description

When a son with only a high school education realizes the small family business his father built for over 40 years may be forced into bankruptcy, he makes a crucial decision that wins national recognition and saves the future of the business for his employees and for the next generation. ... Read more

Reviews (3)

Want to go to the next level?
This book is really worth reading. I can learn a lot from it. It is about how Dale leads his company to success from nearly bankruptcy, which inspire me a lot. Dale's company is compelled to make a decision to adopt the Statistic Process Control program. If he refuses, his company will go bankrupt. After struggling for many times, he eventually adopts using SPC, making the performance of his company improved.

This book talks about "quality" not only in his work but also in his life. The environment changes constantly and we cannot avoid facing uncertainty. Very often, we are forced to make changes, like Dale. In the changing world, we should not stick to the past. We should be ready to try new ways of doing things.

Continuously improving ourselves is another insight that I learn. After fulfilling one goal, we should set another goal. Just like Dale, after he teaches his employees about SPC and meets the requirements for SPC certification, he then introduces TQM to the company to make it further successful.

There are no losers and winners, said by Dale. I strongly agree. After spending our efforts, if we cannot get any achievements or prizes, it does not mean that we are losers. The outcome is not the most important. The importance is the process, that is, your involvement.

Dale also says that there is no master and servants in the company. I think that if employers and employees are friends, the employees are much more willing to spend more efforts on their work voluntarily and they will work more happily, which in turn will increase the productivity.

To conclude, this book is useful to us. It brings out a very important message: to be successful, we should seize on every opportunity to improve ourselves. We should not stop at the existing level. Remember: "Take it to the next level!"

Please take this book to the next level.
If quality is the issue, this book seems to be missing it. Before I read this book, I knew that Crownover's company had won the Baldridge award, and I had read other articles on some of the programs they adapted to do so. I largely expected this book to explain how they adapted quality principles in a small company to win that award. What I received was a somewhat brief, shallow treatment of the history of the company and the current president, and personal insights that seem rather topical. As compared to other business books I have read, or even compared to other "Personal journey" stories I have read, this book comes up short in the "useful material" department.

Inspiration at its best!
The inspiring true story of how a company rose from the doldrums of near bankruptcy to a level worthy of the Malcolm Baldrige National Quality Award. This is extremely readable; don't expect a bunch of management mumbo-jumbo. This should be a textbook in every business school in the world. I had the privilege of attending the party celebrating this book's publication. Dale is a down-to-earth man of character who is enjoying richly-deserved personal and professional success. ... Read more

Book Description

There is no magic in the simple strategies and approaches that hi-paid Management, Leadership and Systems consultants use to improve business performance.They simply have something that you don't - an Operational Management Strategy!This book will teach you the "secrets" to creating positive change in your organization.

This simple guide is loaded with examples, templates, and "real world" applications that will teach you:

-The keys to reducing operating costs and increasing profit margins - even in a bad economy.
-How to avoid consultants who will raid your budget and leave your business in chaos.
-The TRUTH behind Six Sigma consultants and their methodology.
-How to ensure that the money you spend on your Business Enterprise REALLY pays off.
-How to overcome operational obstacles in your business that prevent growth and opportunity.
-How to increase your customer satisfaction.
-How to develop and combine: People, Processes, Systems, Data, Infrastructure Measurements and Knowledge Management to produce a Quality-Based organization moving full-throttle towards reaching its goals!

Robert has worked for some of the largest consulting firms in the country and has combined their strategies, methodologies, templates and management models into a simple, easy to understand guide to improving your business.

These are not concepts that only apply to large businesses.They apply equally as well to companies from 5 to 50,000 employees.

If you are looking for templates and examples of how to "analyze GAPS", develop Operational Processes and Systems Requirements, Measure Performance & Quality, or institute a Knowledge Management plan within your corporation, you will find it all here.

The "New Jersey Devil Consultant" is something you’ll want to avoid.They will raid your budget and leave your business no better off than you were before you hired them.Find out how to spot, and avoid them.These include "Six Sigma" consultants, those that use the "80/20" rule, and a myriad of others.

You may even find out that you don’t need a consultant and can do the work yourself.

What are you waiting for? ... Read more

Reviews (4)

Thorough, honest, and well executed...
If you are at the top and are having troubles, this book is for you. If you are on your way to the top, keep this by your bedside. Or, if you find yourself one of the lost... avoid the New Jersey Devil Consultant and purchase a copy for each of your staff.

Bob has a great talent for simplifying the complex, a hard-to-find talent amongst consultants. His proven record and examples are a rare find among business books. Take a look around the business topics here on Amazon.com and you'll find many books written by leaders who eventually stomped their companies and/or their employees into the ground. OR - you'll find books written in theory, but never delivered on in an actual business.

Bob's refreshing book shows his experience, knowledge of the complex balance of employee leadership, intellectual talent, knowledge management, systems, and process management. Being good at any ONE thing may get you to the top... but you need to know how to balance all to keep there. Bob understands this.

This book will save you time and expense. For once, a book with a Return on Investment!

Must Read for Anyone in Business
This book is a must read for anyone in business. Flores' approach to management and writing is straightforward and succinct. His explanations and examples are engaging and applicable across organizational departments. He is arming people with the knowledge they need to 'see through' so much of the unnecessary politics and inefficiencies in corporations. He accomplishes this through his story-telling as well as giving the reader tools to use to achieve efficiency and sanity.

Made MY Customer's happy!
I was looking for a book that would help me to serve my customers better in addition to saving money in my business.

This book is it!

This book should be called "How to please your customer and save money while doing it."

After reading the first three chapters, I decided to put the material to the test and begin some of the work suggested in the book. The results were nothing short of amazing. Using the pre-made templates, and what I learned on building an effective organization, I was quickly able to make small changes within my organization that had HUGE impacts.

Our customer satisfaction ratings went up by over 25% in a MONTH, and we've saved enough money to hire new people. Not bad for an economy that is suffering so badly, I'd say.

I also like Robert's writing style. It's easy to read, and it is assuring to know that there is a "real person" behind this work, whose faced similar business problems and found a way to overcome them.

I'll also mention that we considering hiring a Six Sigma consultant and narrowly averted the disaster that surely would have followed. Six Sigma sounds like a good way for improving a business UNTIL you read this book. Now that I understand what Six Sigma REALLY is, I won't even consider them in the future or other consultants that can't explain to me what it is that they are going to deliver for my business.

This is my kind of book. Easy to understand, practical to use, and results right away. I highly recommend it.

A GREAT Reference For Everyone in Business
With the large number of layoffs in corporations and government agencies in the past couple of years and the economic slow down, people have to work more efficiently, and effectively to maximize the resources that they still have. To use a tired and well-worn expression " to work smarter".

This book teaches you just how to do that. It showed me how to make the most of the assets within my company that I would never have even thought of, or even considered an "asset" per se, to help my work group to make up for the people that we've lost due to layoffs and "rightsizing."

I would never have guessed that some of these simple suggestions and techniques would have such a large impact on my business.

I also really enjoyed Robert's writing style . It's an easy read, and not like other similar books I've read that seem more like a Ph.D. thesis. His book is direct, to the point and I really like that examples and templates are included for all of the work.

This is "not your father's managment book". There are no punches pulled, and I LOVE the stories that he uses to explain his point (the story of Margaret and Mary alone, is worth the price of the book) FUNNY! I can't believe that this actually happened!!

One other thing that really drew me to the book was the part about the New Jersey Devil Consultant. My company has had many consultants in and out of here for over two years, and they never seem to do any good. Now I know why. I'll never look at another "six sigma" consultant or any other, the same way again. I now know how to spot a good consultant who will actually do some good, versus one that is only going to rip us off and will be sure to quiz them on HOW they do their work, not just how much they are going to cost us.

I HIGHLY recommend this book for ANYONE in business. I'm not even convinced that we NEED consultants anymore. Me and my team can do this work ourselves! ... Read more

Reviews (7)

Second Ed. even better!
This is one of the most highly regarded books on software quality. If you have never read the first edition it was one of the few books that covered software quality in depth, going well beyond metrics and models into strategies for achieving quality, and understanding the underlying principles and mechanics. That edition had a lot of life left in it, but this second edition is one of the most complete rewrites of any technical book I've read in recent memory, and if you own the first edition you may want to consider retiring it and investing in this edition.

While the first edition packed a lot of information in 344 pages, the 560 pages that comprise this edition reflect new chapters and expanded content in the chapters that remain. Here is a list of the new chapters:

- Chapter 10, In-Process Metrics for Software Testing
- Chapter 12, Metrics and Lessons Learned for Object-Oriented Projects (in lieu of the old Chapter 12 titled AS/400 Quality Management)
- Chapter 13, Availability Metrics
- Chapter 15, Conducting In-Process Quality Assessments
- Chapter 16, Conducting Software Project Assessments (the project assessment questionnaire example in the appendix is a valuable companion to this chapter)
- Chapter 17, Dos and Don'ts of Software Process Improvement (contributed by Patrick O'Toole)
- Chapter 18, Using Function Point Metrics to Measure Software Process Improvement (Contributed by Capers Jones)

Among the new chapters I most like are Availability Metrics (Chapter 13), because of the direct tie to production, and Dos and Don'ts of Software Process Improvement (Chapter 17) because of the practical and objective advice. This book will remain, in my opinion, one of the definitive texts on software quality and is one I highly recommend.

Review
Solid information which not covers the basic development lifecycle and it's components but also the bigger picture e.g. predictive analyses, reflective metrics, customer satisfaction measurement, etc. A good read, informative and it won't scare a novice. Recommended.

Quality Models
I bought this book because it covers Quality Models as well. That was very helpful for me to understand Quality Modeling.

Simply the best
This is the best software engingeering metrics book.
It is great for beginners or experts. It is also very
readable.

Excellent overview of software quality metrics
I use this to teach a class on metrics for Drexel University.The material is inherantly dry, but Kan covers it clearly and well. Agood balance is struck between product metrics (e.g. reliability) and broader metrics (customer satisfaction). ... Read more

Book Description

This "hands on" book provides practical information on how to cost effectively set up an ISO 9001: 2000 compliant Quality Management System.

The new ISO 9000:2000 family is an all-encompassing series of standards that lay down requirements for incorporating the management of quality into the design, manufacture and delivery of products, services and software.

To achieve its main objectives, ISO 9001:2000 requires the manufacturer, or supplier, to possess a fully auditable Quality Management System consisting of Quality Policies, Quality Processes, Quality Procedures and Work Instructions. It is this Quality Management System that will provide the auditable proof that the requirements of ISO 9001:2000 have been and are still being met.

ISO 9001:2000 In Brief explains the meaning of ISO 9000, its history, current status, requirements and changes being made to it.It also covers how ISO 9001 will affect businesses, and how they can easily and cost-effectively satisfy their customers' requirements for quality control and quality assurance.

An easy to understand and fully illustrated "in brief" guide, illustrating how to upgrade from the 1994 standard.

Quality management consultants, auditors and trainers will be awaiting the arrival of this book with anticipation. ... Read more

Reviews (1)

Just what I was looking for
After ordering and returning several other ISO 9000 books, I found this book to be just what I was looking for. I find it very understandable especially for a comparative newcomer to the formal procedures of Quality Control. Having been authorized to see what ISO 9000 can do for our software engineering company, this book has provided me with a lot of enthusiasm for achieving a formal QMS. ... Read more

Book Description

Business McGraw-Hill is proud to present a book of 365 penetrating insights from one of the world's premier business authors. Philip B. Crosby renowned quality guru, has reached millions of managers through his bestselling books and his renowned Quality College. His fans have long enjoyed the pithy ``Guidelines for Browsers'' featured as Afterwords in all his books. Now they can reflect on Crosby's words of wisdom, day by day, as they grapple with the demands of quality, management, and life in general. Leadership, customer service, communication, teamwork, and management philosophy, are all areas that Crosby has written much about in his long and illustrious career. It is perfect for any manager, team member, or anyone else interested in the world of work. ... Read more

Book Description

The results are in. The evidence has been analyzed. Research shows that the lack of enterprise-wide training is the biggest reason for ERP implementation failures. It is the single most important precursor to achieving success. Integrated Learning for ERP Success is the first resource to offer a specifically defined, comprehensive method for planning, delivering, and evaluating ERP training efforts. It even includes formulas for determining training return on investment. The Learning Requirements Planning (LRP) process presented involves a six-step enterprise-level instructional design model that when implemented correctly assures success.If you would rather have a root canal than oversee an ERP implementation, you are not alone. But like avoiding a root canal, avoiding ERP implementation only causes more pain. This book eases the implementation pain. It shows you how a formal plan for learning will increase the productivity of the ERP implementation team, shorten overall implementation time, and substantially decrease implementation costs. It also provides a discussion on how an ERP implementation can be used as a catalyst for lifelong organizational learning. Implementing an ERP system can cost three to ten times the actual software purchase price. You can't afford to waste money or time in the areas of ERP education. Integrated Learning for ERP Success shows you how to create learning-focused ERP implementations that provide substantial savings and the competitive advantage. ... Read more

Book Description

CUSTOMER-CENTERED SUPPLY CHAIN MANAGEMENT A Link-by-LinkGuide

In today's environment of globalism and blink-of-the-eyetechnological change, manufacturing companies must constantly askthemselves these tough questions:

-- Do we have the bestsuppliers at the lowest possible prices?-- Are we getting andsending materials as quickly as possible?-- Can the voices of ourcustomers be heard in our processes?-- Are customers satisfiedwith our products?

Transforming a company's 'supply chain' into anoptimally efficient, customer-satisfying process is one of the mostcrucial challenges of our day.This book provides a pragmatic,step-by-step guide to transforming a supply chain.In great detail, itprovides a complete 'bridge' to facilitate change:

creatingoutcome-driven tasks and processes*retooling the structure andbusiness strategy of the organization*setting up effectivepeople/responsibility charts* incorporating technology for maximumbenefit*creating performance-based rewards* measuring results FRED A. KUGLIN (Dallas, TX) is a Lead Client Partner at AT&T Solutions. An expert in start-up operations, logistics, and supply chainmanagement, he has worked internationally with companies that includeEDS, A.T. Kearney, and Frito-Lay. ... Read more

Reviews (6)

Applicable and Interesting
This book successfully combines applicable and valuable information on today's supply chain with an easy to read approach.His examples clearly outline an appropriate course of action and path to follow to improve upon a business' supply chain more toward the customer.

An excellent book for beginners and for those businesses with a little more experience in the field.

Disappointing
The book is theoritical and does not provide new practical ideas. It reads like an implementation methodology book more than a management book.

Very good book for beginers with sufficient references.
It's not a bad book for beginers in Supply chain management (SCM).This book introduces you to the basic fundamental with sufficient references. Not this book or any book in the world is comprehensive or plug-informulation.So, don't expect to buy one-but-get-million.Since this bookis only 200 pages, you can finish it in one night with sufficient knowledgeto do more research including some URLs for the web-surfers.

Great foundational material
Though the concept of Supply Chain is not new, it is a vague and elusive subject.So much of what has been published on the subject more resembles the typical functional areas of operations or traffic management.SupplyChain is so much more but is often mistaken for the former two.

Iparticularly appreciated this book because ofits elementary nature.Itmade it quite simple to rather quickly develop a comprehension and anappreciation for Supply Chain and, further,to be able to communicate thisunderstanding to others in my organization who are still scratching theirheads about this newly implemented function.

A practical start with one part missing.
This is a practical book which covers key issues such as managing change (without it killing you) and how to include quality in each stage. If you have a complex realignment of the business to deliver, this is goodvalue.

However, there is NO direction as to HOW to determine the needs ofthe customer in terms that will fit the value/supply chain factors.

Thedirection to do this is paramount in the book, but alas there is not muchon how to find and assess customer value determinants in ways that thesecan fit the supply chain drivers.

My PhD is on this need to retro fitcustomer value to a supply chain - I got a few good set up quotes but nodirection as to how to make it happen. ... Read more

Book Description

A fundamental introduction to continuous improvement, Success Through Quality provides a basic--but comprehensive--overview of quality improvement theory, methods, and tools. Short, easy-to-read chapters introduce quality to employees at all levels, and real-life scenarios help them relate quality ideas with their work and personal lives. ... Read more