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$46.75 list($55.00)
1. The Loan Officer's Practical Guide
$23.10 $22.75 list($35.00)
2. The Fifth Discipline Fieldbook
$33.11 list($38.95)
3. Telling Ain't Training
$14.93 $4.25 list($21.95)
4. More Than a Pink Cadillac : Mary
$10.20 $8.90 list($15.00)
5. Don't Shoot the Dog! : The New
$15.36 $11.84 list($21.95)
6. The Big Book of Humorous Training
$13.60 $7.88 list($20.00)
7. Gung Ho! Turn On the People in
$45.00
8. Autonomous Maintenance in Seven
$16.47 $14.49 list($24.95)
9. How To Become a Power Agent in
$11.16 $4.73 list($15.95)
10. Coaching for Improved Work Performance,
$21.21 list($24.95)
11. What Every Manager Should Know
$35.60 $33.46 list($40.00)
12. e-Learning and the Science of
$13.96 $12.45 list($21.95)
13. The Big Book of Customer Service
$9.95 $6.30
14. The Manager's Pocket Guide to
$93.87 $80.55 list($149.00)
15. High Impact Tools and Activities
$45.00 $34.77
16. The Trainer's Handbook
$55.00 $42.22
17. Performance-Based Instruction,
$41.40 $34.77 list($45.00)
18. First Things Fast : A Handbook
$50.00 $38.39
19. 101 Ways to Make Training Active
$13.57 $12.00 list($19.95)
20. Thinkertoys (A Handbook of Business

1. The Loan Officer's Practical Guide to Residential Finance
by Thomas Morgan, Thomas A. Morgan
list price: $55.00
our price: $46.75
(price subject to change: see help)
Asin: 0971820503
Catlog: Book (2003-01-01)
Publisher: Quickstart Pubns
Sales Rank: 6314
Average Customer Review: 4.25 out of 5 stars
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Book Description

Published since 1992, and updated annually, this 148 page textbook was written as an answer to the "sink-or-swim" training methods of many mortgage firms. The format is designed to give the newly initiated loan officer/agent, lender, processor, or other initiate the practical information they need to do the loan officer's job.

The reader learns how to understand rate and point quotes, how to use a financial calculator, how to make basic computations customers require, how to understand loan programs and compare product features. The student progresses through understanding loan specifications - Conventional Conforming/Jumbo/FHA/VA and Sub-Prime program guidelines - to a practical understanding of ratios, income, assets and closing costs, debts and credit history. This is then placed in the context of the loan application - how to collect all the required documents and disclosures and supervise a loan from application to closing. Beyond the basics, students learn how to finance various property types; condos, PUDs, new construction and investment property. A detailed chapter on refinancing addresses the issues which most often confront the loan officer in a period of heavy refinancing - 10 reasons to refinance. Finally, understanding how loans are made in the secondary market and the basics of interest rate quoting and behavior are covered.

This product is being submitted for approval for use in continuing education in all states which have, or are adopting, a requirement. Many companies use this product as a handout to prospective new loan officers. Many loan officers give this product to their referral sources to help educate them to the requirements of the industry. ... Read more

Reviews (4)

5-0 out of 5 stars I use it as a textbook for my college class
I am writing this review in response to the concerns of one reviewer who didn't like the $55 price. This is the first review I have ever written on amazon.com, or anywhere else for that matter. I had a choice of many other books to use as a textbook for the class I teach at Montgomery College on mortgage loan origination, and I chose this one. At first, I, a stingy Yankee, was taken aback by the $55 price, and concerned for my students who have to deal with high textbook prices, but when I examined the book I was amazed at how much there was in it, information not available in such form anywhere else. There were a few other manuals and texts that I could have chosen for the class, including some that were hundreds of pages long, but they were full of fluff and consisted simply of compiled information. They were four pounds of hamburger; this book is 12 ounces of filet mignon. It is is focused, focused, focused on providing information mortgage loan originators actually need. It has helped my students start lucrative careers and has helped me teach a very popular course; I even use it when I teach private classes for some of the biggest mortgage lenders in the nation. I have been a mortgage loan originator since 1988 and I have never seen such a valuable book. I was amazed - even embarrassed - at how much I learned about the business, even after 15+ years originating loans. With information, its not the price, it's the value, and this book is incredibly valuable. There are four pages in the book that I require my students to copy and keep with them; these pages alone are worth hundreds of dollars, and contain on four pages information that is spread across hundreds of pages of industry publications. I encourage anyone considering the business, and even anyone in the business already, to buy this book. Feel free to call me at home at 301-563-6225 and I will be happy to discuss the book - that is how strongly I feel about it's value. Not one of my hundreds of students has ever been anything less than enthusiastic about the book. I even discuss the price of the book at the beginning of the first class, and tell the students that I thought, at first, that it was too high. Then, I encourage them to evaluate it over the course of the class, and tell me if they think it is overpriced. Not one of them has EVER told me so, nor has anyone in the mortgage business ever told me so. If it were up to me, this book would be required reading for every mortgage loan originator in the country. If mortgage loan originators read this book and absorbed the information in it, this would be a much easier business to be in for everyone involved. It has been approved by a number of states for the instruction of mortgage loan originators, as well as numerous community colleges. Sorry to ramble on like this and sound like a shill for the book, but as an originator and an instructor I wanted to address the cost issue. Some people know the price of everything and the value of nothing. Ignore the price here, and look at the value. Do that, and I believe you, too, will see what I am talking about.

5-0 out of 5 stars THE most comprehensive Loan officer training book in print!
Thomas Morgan's The Loan Officer's Practical Guide to Residential Finance is THE most comprehensive loan officer training book in print today. Chock full of every single aspect of the mortgage origination process, I truly recommend this book to every amateur as well as novice loan officer I know!

4-0 out of 5 stars Great information
I have been a senior executive in the mortgage business for over 25 years and I would recommend this book to anyone considering the business. I found this book to contain in a concise and organized manner all the information a new or seasoned Loan Officer would need to be successful in the mortgage origination business. I advise any manager to consider providing a copy to each of their originators.

3-0 out of 5 stars It is a goob book, but too expensive for what it is
This book is a very good tool for new loan officers. It is a good book, but you can find the same information in other books that are more reasonabaly priced. I would have given it a higher rating, if it was priced below [money]. It was just disappointing to receive such a thin book in the mail for [money]. ... Read more


2. The Fifth Discipline Fieldbook
by Peter M. Senge, Art Kleiner, Charlotte Roberts, Rick Ross, Bryan Smith
list price: $35.00
our price: $23.10
(price subject to change: see help)
Asin: 0385472560
Catlog: Book (1994-06-20)
Publisher: Currency
Sales Rank: 9345
Average Customer Review: 4.81 out of 5 stars
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Book Description

Introduction read by the author
4 cassettes: 0-553-52595-6
6 Hours

Peter Senge's national bestseller, The Fifth Discipline, revolutionized the practice of management by introducing the theory of learning organizations.Now Dr. Senge moves from the philosophical to the practical by answering the first question all lovers of the learning organization ask: What do they do on Monday morning?

The Fieldbook is an intensely pragmatic guide.It shows how to create an organization of learners where memories are brought to life, where collaboration is the lifeblood of every endeavor, and where the tough questions are fearlessly asked. The stories here show that companies, businesses, schools, agencies, and even communities can undo their "learning disabilities" and achieve superior performance.If ever a work gave meaning to the phrase hands-on, this is it.Senge and his four co-authors cover it all including:

        Reinventing relationships
        Being loyal to the truth
        Building a shared vision
        Organizations as communities
        Designing an organization's governing ideas

The Fieldbook is designedto have you creating a learning organization right from the very beginning!Listen to it anywhere: in meetings, planning sessions, during reflections, or anytime a conflict or challenge arises. Listen to The Fifth Discipline Fieldbook, take notes, and watch your own guide to mastering the disciplines of organizational learning evolve. ... Read more

Reviews (16)

5-0 out of 5 stars A second dose of Inspiration...
Senge's second serving of the Learning Organization is filled with practical tips and real-life examples from companies and organizations that have embraced the teachings of the Learning Organization successfully.

The Book is a collaboration of several writers who do a superb job of unraveling the web that is the learning organization. At times, it may seem to the reader that the book is a labyrinth of disjointed concepts and ideas. However, if you have read 'The Fifth Discipline' you will find no problems following the concepts introduced. In fact, you will even understand why the writers have chosen to introduce them in that fashion. If you have not read "The Fifth Discipline', do not despair, it will take a little longer to get 'the whole picture'.
The Book is divided into 8 main sections:

1) Getting Started addresses the basic concepts and ideas of the Learning Organization.
2) Systems Thinking (the fifth discipline) - Many people have argued that Senge should have delegated the fifth discipline until the end, however, without Systems Thinking, your vision is disjointed and incomplete.
3) Personal Mastery covers the area of individual development and learning. The chapters here are among the most valuable in the area of self-growth and self-improvement.
4) Mental Models - These are the pictures that you have in your head which represent reality.
5) Shared Vision - You've seen the whole picture, you've developed and you understand how you see the world. Now you need to find a common cause with the rest of the people in your organization, something that you all work for.
6) Team Learning - As you work with other people in teams or groups, you need to pass the stuff that you have learnt and the wisdom you've acquired to others. At this stage, the learning is no longer that of the individual, but the group.
7) Arenas of Practice - (Self explanatory)
8) Frontiers - Where do we go from here.

If you are interested in development, learning, growth, leadership, gaining a competitive edge whether at an organizational or personal level, then this book is for you. In fact, I'd venture to say that this is book is for everyone.

5-0 out of 5 stars The Fifth Discipline
This book is a collection of theoretical summaries, reports, analyses, and strategies all quite useful to anyone interested in generating some thinking and action around change. The team of five writers (Peter Senge, Richard Ross, Bryan Smith, Charlotte Roberts, and Art Kleiner) provide some original work, but also serve as editors to a vast quantity of material drawn from practitioners, theorists, and writers in the field of organizational improvement. According to Senge, "great teams are learning organizations - groups of people who, over time, enhance their capacity to create what they truly desire to create." (p.18) This book is really about creating and building great teams. The learning organization develops its ability to reflect on, discuss, question, and change its current and past practices. To do this, people and groups in the organization need to meaningfully pursue the study and practice of the five disciplines - personal mastery, mental models, shared vision, team learning, and systems thinking.

The learning organization - Senge's vision for the productive, competitive, and efficient institutions of the future - is in a continuous state of change. Four fundamental questions continuously serve to check and guide a group's learning and improvement (see page 49): (1) Do you continuously test your experiences? ("Are you willing to examine and challenge your sacred cows - not just during crises, but in good times?") (2) Are you producing knowledge? ("Knowledge, in this case, means the capacity for effective action.") (3) Is knowledge shared? ("Is it accessible to all of the organization's members?") (4) Is the learning relevant? ("Is this learning aimed at the organization's core purpose?") If these questions represent the organization's compass, the five disciplines are its map.

Each of the five disciplines is explained, and elaborated in its own lengthy section of the book. In the section on "Systems Thinking" (a set of practices and perspectives, which views all aspects of life as inter-related and playing a role in some larger system), the authors build on the idea of feedback loops (reinforcing and balancing) and introduce five systems archetypes. They are: "fixes that backfire", "limits to growth", "shifting the burden", "tragedy of the commons", and "accidental adversaries". In the section on "Personal Mastery", the authors argue that learning starts with each person. For organizations to learn and improve, people within the organization (perhaps starting with its core leadership) must learn to reflect on and become aware of their own core beliefs and visions. In "Mental Models", the authors argue that learning organizations need to explore the assumptions and attitudes, which guide their institutional directions, practices, and strategies. Articles on scenario planning, the ladder of inference, the left-hand column, and balancing inquiry and advocacy offer practical strategies to investigate our personal mental models as well as those of others in the organization. In "Shared Vision", the authors make the case for the stakeholders of an organization to continually adapt their vision ("an image of a desired future"), values ("how we get to travel to where we want to go"), purpose ("what the organization is here to do"), and goals ("milestones we expect to reach before too long"). The section offers many strategies and perspectives on how to move an organization toward continuous reflection. In "Team Learning", the authors rely mostly on the work of William Isaacs and others, and make a case for educating organization members in the processes and skills of dialogue and skillful discussion.

This book is enlightening and informative. It has already found a place on my shelf for essential reference books.

5-0 out of 5 stars A follow up to the legend
The Fieldbook attempts at making the esoteric concepts of the fifth discipline more down to earth and contains a treasure trove of strategies, tools, methods and explanations on how to make the learning organization into a reality.

Thus people who have read The fifth discipline will gain the most from this book. It's a must read for people who want to make their organizations transition into a 'learning organization'

3-0 out of 5 stars Less than I expected!
Purchased this item used as it was recommended by a work colleague. The book arrived in an paper envelope with damage to the spine and a wrinkle on the paperback cover. Damage could have been avoided if seller had placed this heavy book into a padded envelope. Price was only slightly less than new purchase price. Beware when purchasing used items from 'vendors' stating "excellent condition"!

5-0 out of 5 stars Absolute must for instructional designers
I do love this book. I constantly refer to it. I honestly can't imagine the world without Peter Senge's work. This book is very accessible. The format of the content is an excellent example of good instructional design. It is incredibly user-friendly. If you are involved in education, business, corporate training or anything remotely related and wonder how you can make a difference, read and use this book. ... Read more


3. Telling Ain't Training
by Harold D. Stolovitch, Erica J. Keeps
list price: $38.95
our price: $33.11
(price subject to change: see help)
Asin: 1562863282
Catlog: Book (2002-05)
Publisher: ASTD
Sales Rank: 30593
Average Customer Review: 4.88 out of 5 stars
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Book Description

This book provides an entertaining, and practical tour-de-force for every trainer and performance improvement professional. It tackles the three universal and persistent questions of the profession-how do learners learn, why do learners learn, and how do you make sure that learning sticks.

The authors of this interactive and provocative volume provide solid answers to these questions backed up by more than 70 years of combined real world experience and academic study. Training Ain't Telling deliberately avoids the one-way communications of "telling" trainers how to be more effective. Instead, it uses an interactive approach which models the basic message of the book-that is, humans learn best through active mental engagement. The authors expect the reader to "do" something, not just read! Despite its fun, and breezy tone, every concept in the book is solidly backed up by research. The ultimate goal of this book is to allow the reader an opportunity to break through learning barriers, to separate learning myth from research-based facts, and to dispel counter productive beliefs and practices that harm the instructional process. ... Read more

Reviews (8)

5-0 out of 5 stars Highly Recommended!
This excellent book by Harold D. Stolovitch and Erica J. Keeps - researchers and consultants in workplace learning and performance - emphasizes making training fun and interactive. While their basic learning principles will be familiar to those in the field, they enliven their book with examples, exercises and research. The authors distinguish among training, instruction and education. They note the differences among various types of knowledge. Then, they explain the major factors that motivate people to learn and show how to apply these principles in hands-on teaching situations. Charts, illustrations, quizzes, and short chapter summaries enrich the book. We believe that even professionals already familiar with the field will enjoy this refreshing and lively look at how to help people learn. And if you are hiring trainers, this is what they should know.

4-0 out of 5 stars A Good Read!
This excellent book by Harold D. Stolovitch and Erica J. Keeps - researchers and consultants in workplace learning and performance - emphasizes making training fun and interactive. While their basic learning principles will be familiar to those in the field, they enliven their book with examples, exercises and research. The authors distinguish among training, instruction and education. They note the differences among various types of knowledge. Then, they explain the major factors that motivate people to learn and show how to apply these principles in hands-on teaching situations. Charts, illustrations, quizzes, and short chapter summaries enrich the book. We believe that even professionals already familiar with the field will enjoy this refreshing and lively look at how to help people learn. And if you are hiring trainers, this is what they should know.

5-0 out of 5 stars A VERY VERY GREAT BOOK
It is rare to find a book written by an expert that isn't made for is fellows specialists. And most of the time, less specialized books misses the point by leaving behind huge chunks of knowledge.

We are here in front of two great authors and they know how to use synthesis. They have been able to put together the essence of their skills in words that makes it readable for every interested mind. The result is a complete book, with no missing part. It will become a reference to those who want to have the full picture. The newcomer and the addict will use it often.

M. Stolovitch and Mme Keeps use a "discussion" mode to cover theme like: adult learning, course creating techniques, training approaches and evaluation. They keep the interest of the reader with exercises, questions and tests. To read the book is to have a talk with them.

But the part that is to most satisfying is the one on training myth. At last a very good text on what works and why!! You should buy the book just for that chapter. I keep reading "Telling ain't training" just to feel that what I do is fine and that I am not alone fighting for a just cause.

5-0 out of 5 stars Telling Ain't Training
Harold and Erica have created an excellent job aid for people in the training business. I have used the Five step model to help "retrofit" existing training we had developed and it was just what we needed to focus our efforts. The other topics in the book provide thought starters and useful models. It is easy to find and read topics of interest in this brief and appealing format.

5-0 out of 5 stars Walking the Talk
Finally a book about training that uses training principles to deliver its message!

Stolovitch and Keeps little masterpiece "Telling Ain't Training", incorporates a variety of adult learning principles throughout the book like:

• telling the learner the benefit of the training,
• taking into account the different experiences of the learners,
• making sure the learner is actively involved and particpating in the learning, and
• leading the learner to action.

The reader/learner is led systematically to an realization of why transmitting (telling) information doesn't work as well as transforming (including practice and feedback) the learner. The reader/learner's active involvement is ensured through constant examples, analogies and activities that are fun and always to the point.

As someone who both develops and delivers training programs, I found this book to be highly informative (it discusses the current research in learning and development), extremely well focussed and ultimately very useful. I have already incorporated at least 5 of the book's wonderful little nuggets into my training and development activities.

I highly recommend this book ... Read more


4. More Than a Pink Cadillac : Mary Kay, Inc.'s Nine Leadership Keys to Success
by Jim Underwood
list price: $21.95
our price: $14.93
(price subject to change: see help)
Asin: 0071408398
Catlog: Book (2002-12-05)
Publisher: McGraw-Hill
Sales Rank: 25638
Average Customer Review: 4.62 out of 5 stars
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Book Description

Remarkable insight into the leadership culture of one of the world's largest cosmetics companies

It's no secret that Mary Kay Inc. -- home of the famous "Pink Cadillac" -- is one of the best run and most successful companies in the world, prompting Harvard professors and U.S. Government agencies to study what made the company a global phenomenon.But what many people may not realize is that Mary Kay is much more than a Pink Cadillac.While this widely recognized icon is a symbol of top performance, it stands for something greater - a way of doing business with a personal concern for people that has made Mary Kay a different kind of company.This book explains the methods and mindset that can bring the same kind of success to your organization.

More than a Pink Cadillac provides insights into a unique and extraordinarily successful business - one that grew out of, and is still founded upon, a simple set of powerful principles.It represents the first time the company has given an outside author -- Jim Underwood -- unlimited access to its employees and management.The principles he reveals in this book have already influenced the lives of hundreds of thousands of men and women around the world - and they can do the same for your organization.

... Read more

Reviews (8)

5-0 out of 5 stars Highly Recommended!
Mary Kay, Inc., is perhaps best known for two things: the cult of personality surrounding its founder, Mary Kay Ash, and the fact that it rewards successful salespeople with pink Cadillacs. In this illuminating book, management expert Jim Underwood delves into the guiding principles of Mary Kay, Inc.'s daily operations, which remain, 40 years later, true to Ash's founding vision. Countries or corporations founded by a charismatic leader often sag or sink when that leader inevitably steps down. Mary Kay's leadership was unique in that she built a solid foundation for the company so it could continue without her day-to-day guidance. This corporate biography represents the first time the privately owned company allowed an outsider complete access to its managers and employees, enabling Underwood to persuasively illustrate nine leadership rules with testimonies from members of the "Mary Kay family." We recommend this to anyone who aspires to leadership. Mary Kay may look fluffy, but it's all about the firm.

3-0 out of 5 stars "Nothing happens until somebody sells something."
The book was interesting enough to keep me listening all the way until the end. I listened to the 6 CD version of the book on the way to work.
Without being associated with Mary Kay, I had a hard time relating to the experience the author was trying to convey.
If I had some first hand experience with the product or the sales staff, my opinion of the book might be different.
It sounds like a fine company. Based on the individual stories in the book and the company sales statistics, the company merits high praise. It seems as if they offer a wonderful culture and opportunity to anyone who might be interested in selling. I must say after reading Jack Straight from the Gut first, I can not think of a greater contrast in management style than that of Mary Kay and Jack Welch at GE. Two successful companies - Two completely different management/leadership styles. I sounds like Mary Kay applied the Dale Carnegie method to her company and people.
The Nine Keys:
Create and Maintain a Common Bond
Create the Future: Think and Act Strategically
Make Me Feel Important
Motivate Others with Recognition and Celebration
Never Leave Your Values
Innovate or Evaporate
Foster Balance: God, Family, Career
Have a Higher Purpose
OK Never Does It: You've gotta been Great!

5-0 out of 5 stars Highly Recommended!
Mary Kay, Inc., is perhaps best known for two things: the cult of personality surrounding its founder, Mary Kay Ash, and the fact that it rewards successful salespeople with pink Cadillacs. In this illuminating book, management expert Jim Underwood delves into the guiding principles of Mary Kay, Inc.'s daily operations, which remain, 40 years later, true to Ash's founding vision. Countries or corporations founded by a charismatic leader often sag or sink when that leader inevitably steps down. Mary Kay's leadership was unique in that she built a solid foundation for the company so it could continue without her day-to-day guidance. This corporate biography represents the first time the privately owned company allowed an outsider complete access to its managers and employees, enabling Underwood to persuasively illustrate nine leadership rules with testimonies from members of the "Mary Kay family." We recommend this to anyone who aspires to leadership. Mary Kay may look fluffy, but it's all about the firm.

5-0 out of 5 stars Very inspirational...
This is not a self help type of books for MK consultants. It describes the type of leadership you will find at the MK headquarters and throughout the company. Many business owners and corporations could learn a thing or two from this book, as well as the lay person in search of living a better life and improve their interpersonal skills. I am a consultant and now I understand many things I've been learning from my directors. If you are in MK you MUST get the book. If you are a business owner, YOU MUST also get the book.

5-0 out of 5 stars A BOOK ANYONE CAN BENEFIT FROM!
I am a MK Consultant and this book is a great recruiting tool! A must-have for ANY MARY KAY Independent Beauty Consultant OR Director. Also, a perfect book for any employer or large corporation to read and apply the nine Leadership keys! ... Read more


5. Don't Shoot the Dog! : The New Art of Teaching and Training
by KAREN PRYOR
list price: $15.00
our price: $10.20
(price subject to change: see help)
Asin: 0553380397
Catlog: Book (1999-08-03)
Publisher: Bantam
Sales Rank: 2441
Average Customer Review: 4.38 out of 5 stars
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Reviews (56)

4-0 out of 5 stars Kudos for Karen Pryor's Honesty
"Don't Shoot the Dog" is the best comprehensive guide I know of that encourages the use of Positive Reinforcement. There is no question that PR goes a long way and should always be used as a first option (with both animals and people). Karen Pryor's honesty in this book is to be applauded. While she champions using PR as far as it works to produce the desired result, she realistically acknowledges that PR does not always work. As a dog trainer and author using a balanced approach, I find her candor and her desire to make the world a better place for dogs and people quite noble. If all we needed in our relationships with dogs and people was to find the right reward, this would be the only book we would need.

The structure of the book is easy to follow, and along with emphasizing PR, also gives excellent advice about the crucial element of timing in training. I also find this book useful as a tool to help people decide NOT to use muzzle restraining devices. If a dog training student of mine is thinking of using a muzzle restraining device on a dog, I have the student read Karen's comments about restraint as the bottom of page 101. Her clearly stated explanation hits the nail right on the head. Restraining has its place, but it isn't training.

Karen's comments about rewarding the wrong behavior also makes a lot of sense. Our leaders in government would benefit from her political applications of her principles.

5-0 out of 5 stars If you have a submissive dog, GET THIS BOOK, though...
it is about behavior modification and not dog training per se.
Don't Shoot the Dog! is the best fundamental description of behaviorism I have ever read. My husband and I have used its principles in training our extremely submissive and abused by a former owner Jack Russell terrier to develop some mental health. This is not a cookbook, it is a philosophy. Pryor does not endorse pure behaviorism; in her work with dolphins described in Lads Before the Wind, she writes extensively about her philosophy falling between that of Konrad Lorenz, the ethologist, and B.F. Skinner. There are hard wired behavior traits present in all species and using operant conditioning via a method like clicker training actually uses those traits to the trainer's advantage, never forgetting that there are some instincts that are so hard wired that they are impossible to overcome. This training is not necessarily an easy to do BECAUSE IT REQUIRES REAL INSIGHT, PATIENCE AND SENSITIVITY ON THE PART OF THE TRAINER! Our dog had been beaten for being a submissive urinator which -- gues what!! -- made her more of a submissive urinator. Three months of hard work following the philosophy of this book have helped immensely. This book has applications in all of our dealings with other sensient beings.

5-0 out of 5 stars Now: Someone that actually read the book
Believe me when I tell you that those that criticized this book never read it and integrated its principles. Instead, these are people that might have vast experience with different systems that give them good results. The techniques they use have become second nature to them. They conclude: my system is different, my system works, therefore every thing else is crap. One reviewer rambled about how it mainly applies to dolphins because they are confined to a tank. The kindest thing I can say about him is that he never read DON'T SHOOT THE DOG. If he did, I would have to insult his reading comprehension. Little of what he rants about is even in the book. Instead of ranting about hearsay on the somewhat different topic of clicker training, allow me to tell you about "Don't Shoot the Dog". This book teaches far reaching techniques with universal application. I have trained dogs, horses, and wild caught birds of prey (which were flown free daily not confined to pools or tanks). Though I understand alpha dog training, use negative reinforcement, and have employed many successful techniques, this is one of my all time top 10 books on any subject and it is a MUST READ even for those that will never own a pet. Karen Pryor was in fact a trainer at Sea World but contrary to the title this book is not about the specifics of animal training. It is instead a handbook on behavioral modification complete with an introduction written by B.F. Skinner, the father of behavioral psychology. While he was not a man without faults, he was a huge contributor to some profoundly simplified techniques for modifying behavior. While an easy read (one long afternoon) the power of this book lies in studying the principles and then training yourself to modify behavior. In an entraining and practical manner Karen explains a principle, explains its applications and LIMITATIONS and then gives a scenario that illustrates how to apply this principle with an animal, an adult, and a child. A lay person soon learns that most instinctive responses to unwanted behavior are non productive. We have many roles in life and it is a rare person in which some of these roles don't require us to influence behavior. While people are not animals, behavior modification is behavior modification and we all use it. Unfortunately, more often than not we make critical mistakes that result in the opposite result we want and expect. I read this book 10 years ago. As soon as I did I wished I had read it about 25 years sooner. It brought greater success to training at opposite ends of the animal kingdom. It worked on free flying wild birds of prey that are not social creatures and interpret any negative reinforcement as a death threat. These wild animals can easily leave the trainer and return to the wild to fend for themselves. They get this chance every day. In fact it is nothing but unnatural that they will return from being a tiny speck in the sky just from operant conditioning and positive reinforcement. More amazing, they can be properly trained to do this within 10 days of being trapped from the wild, so much for the hilarious comment about it won't work on things that can run loose like dogs. Speaking of dogs, I have used it on Setters and Springer's not to mention a very strong willed, male Jack Russell Terrier, with a well developed alpha dog mentality. Karen never implies that negative reinforcement is not a legitimate tool. She simply fine tunes its use, timing, and consistency to give you an even more powerful tool. The principles in this book have greatly enhanced what was decades of successful training. Finally, don't under estimate these principles when it comes to inter- personal relationships. If you do, you missed a great part of what makes this a must read.

5-0 out of 5 stars not just for the dogs
I've read quite a few dog behavior, training and intelligence books and always had this on the to read list because of its reputation of being the "bible" of dog training. But I didn't really want to read it because of the title, and hey, the cover isn't too imaginitive either. I know don't judge a book by a cover, but to be honest, reading has a sensual side too -- good clean lines, fits nice in the hands, smooth paper. You bookaholics know what I'm saying.

So, I finally got around to reading this and I can see why people say this book is life-changing. Pryor spent very little time talking about dogs specifically but showed many examples on how these methods could be used with people with disabilities, your own kids, spouse, cat etc.

I'm a trainer's assistant at a dog obedience school, and as I read this, it all looked familiar. It is basically the foundation philosophy of our school. It's a method of communication. A way to build a relationship and communicate what you want from your dog in a positive, punishment-free manner. Reading this book helped me clarify why we at the school do things as we do. And as I finished the book, I was thinking of one of the comments a woman made at a trainer's funeral. The gist was that she had learned from his gentle approach to the dogs, and this had spread to the way she approached people as well.

It's true. "Clicker training" as some people call this training philosophy will spill outside of your doggy life and into other areas... if you come to this as a dog trainer. As a dog trainer, your dog doesn't sit when you say sit. Instead of getting mad and saying sit sit sit! jerking on the collar or pushing on the butt, first you think "does my dog understand 'sit?'" Then you'd break it down into it's components -- sit is an action (head goes up, butt goes down) and responding to the command requires that 1. the dog knows the action 2. the dog knows the word is connected to the action. Then you'd find a way to get your dog past whatever is hanging him up. So, if this is your habitual style of response to other's "mistakes," you will start to develop patience, compassion and clear communication. And those skills will take you far in life.

And extra bonus -- besides learning training methods, you'll read alot of funny anecdotes about frisbee-playing elephants and bell-ringing hermit crabs too.

4-0 out of 5 stars great primer on operant conditioning
This book explains the philosophy behind operant conditioning, as well as giving basic tips on how to work WITH your dog (or other trainee--this method can be used on cats, people, fish...).

I'm grateful to the people who directed me toward positive training. Visit Karen Pryor's website or clickersolutions.com to learn more about clicker training and positive pet interactions. ... Read more


6. The Big Book of Humorous Training Games (Big Book of Business Games Series)
by DoniTamblyn, SharynWeiss
list price: $21.95
our price: $15.36
(price subject to change: see help)
Asin: 0071357807
Catlog: Book (2000-06-27)
Publisher: McGraw-Hill
Sales Rank: 11053
Average Customer Review: 4.8 out of 5 stars
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Book Description

To produce changes that last beyond the classroom, training games must engage restless audiences, keep them interested­­and make learning fun!

The Big Book of Humorous Training Games uses witty, engaging games to create memorable lessons in numerous basic training topics, including customer service, teambuilding, creative problem solving, time management, and more. Step-by-step instructions work with dozens of reproducible handouts and worksheets help trainers and speakers minimize preparation time­­and maximized training success.

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Reviews (5)

4-0 out of 5 stars Lots of ideas
I got this book with Brian Miller's Quick Teambuilding Activities (also from amazon.com). Both are good. This one has more activities, but not necessarily better ones. I like the way this one often has a "suggested funny intro" for introducing the activity because i usually stumble in setting it up. The only problem is that some of the activites are quite long (up to an hour)...that's where Millers book excels, all activities are 15 min or less. The activities here are organized into nice categories, too.

5-0 out of 5 stars Refreshing and Innovative
This is the best book on training games I have ever read. It gives new insight that I have found lacking in other authors. Sharyn Weiss is a genious in her trade. Thank you for making my job in executive and managerial training easier.

5-0 out of 5 stars The Big Book of Humorous Training Games
This book is a must for anyone who is involved with training or in giving presentations. I write and design training materials for a large corporation in which there is a constant need for training on many different levels. I have repeatedly used this book to make even the dryest of training materials fun, interesting and interative. The techniques work for all levels of employees from management down to Customer Service Reprensentatives. Now people walk away from training classes retaining far more information than before I found and began using this book. Participation and interest have greatly improved. I highly recommend this book-don't wait another minute longer to buy it!

5-0 out of 5 stars Fabulous
This book is a great reference for any trainer! Most of the Training Game books I have reviewed have a few games that really apply to your classroom needs. Not this one! There were very few of the games that I won't be using! So far, each one I have used has been received with enthusiasm by my students. I particularly enjoyed "Look Ma, No Hands" while training Delegation Skills.

5-0 out of 5 stars Humor Opened Doors and Minds
I recently purchased a copy of this book as I was preparing to facilitiate a workshop on respect in the workplace. I had used games in previous training sessions but was pleasantly surprised when I came across this book.

I referred specifically to Chapter 8, dealing with reducing workplace negativity. I found that the games triggered a powerful response from the participants as their concerns became very obvious in a non-threatening way. The real benefit was what happened at the debriefing. Our discussion of issues turned into in-depth problem-solving. One participant said that an issue that had been festering with her for over three years was effectively resolved because the matter was finally discussed openly.

Fifty games set out in a manner that is easy to follow, easy to understand, and clearly focused on the concern being addressed, each game in a group probes deeper into the issues without getting personal. The final game in each group leads workshop participants to make a commitment to change. The structure of the games also permitted enough flexibility to address a group's specific workplace behaviors thereby making the exercise very relevant to the group. Based on the responses from participants in my recent workshop, the point of the games came through clearly and effectively, and will result in real change in their workplace. Very powerful catalysts, your games are.

I must also say that I am thoroughly enjoying this book! As a human resource consultant and trainer, I am always looking for new ways of thinking about change. This book is stimulating my mind to find other ways to present ideas in a fun and creative manner. Doni and Sharyn really helped make my job as a facilitator easier by giving me such powerful tools. I am keeping my eyes open to purchase other books by Doni & Sharyn to add to my library. I can hardly wait for Doni's new book, LAUGH AND LEARN: 95 WAYS PEOPLE WHO TEACH CAN USE HUMOR TO BOOST THE BRAIN. ... Read more


7. Gung Ho! Turn On the People in Any Organization
by Ken Blanchard
list price: $20.00
our price: $13.60
(price subject to change: see help)
Asin: 068815428X
Catlog: Book (1997-10-08)
Publisher: William Morrow
Sales Rank: 3171
Average Customer Review: 4.54 out of 5 stars
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Book Description

Ken Blanchard and Sheldon Bowles, co-authors of the New York Times business bestseller Raving Fans, are back with Gung Ho! Here is an invaluable management tool that outlines foolproof ways to increase productivity by fostering excellent morale in the workplace. It is a must-read for everyone who wants to stay on top in today's ultra-competitive business world.

Raving Fans taught managers how to turn customers into full-fledged fans. Now, Gung Ho! brings the same magic to employees. Through the inspirational story of business leaders Peggy Sinclair and Andy Longclaw, Blanchard and Bowles reveal the secret of Gung Ho--a revolutionary technique to boost enthusiasm and performance and usher in astonishing results for any organization. The three principles of Gung Ho are:

  • The Spirit of the Squirrel
  • The Way of the Beaver
  • The Gift of the Goose

These three cornerstones of Gung Ho are surprisingly simple and yet amazingly powerful. Whether your organization consists of one or is listed in the Fortune 500, this book ensures Gung Ho employees committed to success.

Gung Ho! also includes a clear game plan with a step-by-step outline for instituting these groundbreaking ideas. Destined to become a classic, Gung Ho! is a rare and wonderful business book that is packed with invaluable information as well as a compelling, page-turning story.

Management legend Ken Blanchard and master entrepreneur Sheldon Bowles are back with Gung Ho!, revealing a surefire way to boost employee enthusiasm, productivity, and performance and usher in astonishing results for any organization.

Raving Fans brilliantly schooled managers on how to turn customers into raving fans. Gung Ho! now brings the same magic to employees. Here is the story of how two managers saved a failing company and turned in record profits with record productivity. The three core ideas of Gung Ho! are surprisingly simple: worthwhile work guided by goals and values; putting workers in control of their production; and cheering one another on. Their principles are so powerful that business leaders, reviewing the manuscript for Ken and Sheldon, have written to say, "Sorry. Ignored instructions. Have photocopied for everyone. I promise to buy books, but can't wait. We need now!" Like Raving Fans, Gung Ho! delivers. ... Read more

Reviews (80)

5-0 out of 5 stars Great Book and Here's Another!
Ken Blanchard and Sheldon Bowles have created another classic. In a highly effective parable, they provide a blueprint any leader can use to create organizational excitement in just about any type of organization. The most positive characteristics of this book, like all Blanchard books, are the underlying values and wholesome philosophies that drive the message home at each juncture along the way. Whether a person is leading a small work group, a department, a division, or an entire company, he or she will find many useful ideas in this easy-to-read book.

Another book, with a foreword by Ken Blanchard, that I have just finished is also destined to be a classic alongside GUNG HO! I highly recommend everyone - not just people in leadership positions - read WINNING WAYS: FOUR SECRETS FOR GETTING GREAT RESULTS BY WORKING WELL WITH PEOPLE, by Dick Lyles. Dr. Lyles is a protégé of Blanchard and Bowles and this book proves that he, also, has mastered the art of parable writing. This book contains tips that will help anyone be more powerful and charismatic in their dealings with other people.

5-0 out of 5 stars It will make you believe in yourself and your staff
I joined a new company almost two years ago. Many management people over me were required to read "Gung Ho". I asked to read it and found it thought-provoking, but the three concepts exciting. I've lived those three concepts for the past year and just recently was put in charge of a group seven staff-members. As I recalled the book and the basic concepts, I took it down and read it afresh. As I had practiced, I began teaching the three basic concepts without telling my staff what they are doing. Now my next step is to let them in on the secret. I know "people" are watching me and that's okay. My team is succeeding. With these three concepts in my daily plan of action, I know I will pass the test of a new supervisor as well as have helped create a great winning team. The staff themselves are the winners. The book explains in extremely simple but motivating language how to work together, take control of your actions, and praise one another when we "do good". The book "Gung Ho" is a great birthday or Christmas gift.

4-0 out of 5 stars You may be able to take something from it
Managers may not be able to enact all of the principles of Gung Ho, but they will be able to walk away with some valuable insight in the world of motivation and performance. If your not sure if you really want this book or not I would recommend that you go for it. There is truly nothing to lose and the reading is entertaining and informative. Every person will be able able to take something from this book and be able to apply it to their work environment.

4-0 out of 5 stars economics class
The book gung Ho by Ken Blanchard and Sheldon Bowles is a great book for managment. It is excellent in the way it simply defines a way to significantly improve your management skills by focusing in the 3 principles. the principles could be used in personal life as well as your profesional life. It is so great that it helps create organization and to use practice using techniques on a daily basis. I recommend this book to anyone who is interested in improving their work style. This book is also easy to read and understand.

4-0 out of 5 stars Simple But Useful
Gung Ho! is a book related to management. Although the concepts in the book are simple, it is important to everyone, especially those are in the management field. The three underlying principles are The Spirit of the Squirrel, The Way of the Beaver and The Gift of the Goose. They are parables of the importance of making employees understand their roles, the conflict between directing the tasks to employees and empowerment by management, and the importance of appreciation to employees respectively.

In my view of point, I think Gung Ho! is a revolutionary technique to boost enthusiasm and performance and usher in astonishing results for any organization. The principles are the tips to increase productivity by fostering excellent morale in the workplace. For example, employees will be loyal to the company if they gain job satisfaction from their worthwhile work. Positive reinforcements such as appreciation (i.e. say ¡§well done¡¨ when those have good performance) and empowerment can motivate employees to improve and have a better performance.

To conclude, Gung Ho! is easy to read but useful for everyone. The writers convey the important management strategies to the readers by using simple story and parables. I think it is a good time for the company, the management team and the employees to refresh and understand their roles so that they can have a good relationship which can benefit as a whole. ... Read more


8. Autonomous Maintenance in Seven Steps: Implementing Tpm on the Shop Floor (Tpm)
by Masaji Tajiri, Fumio Gotoh
list price: $45.00
our price: $45.00
(price subject to change: see help)
Asin: 1563272199
Catlog: Book (1999-06-01)
Publisher: Productivity Press Inc
Sales Rank: 84958
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9. How To Become a Power Agent in Real Estate : A Top Industry Trainer Explains How to Double Your Income in 12 Months
by DarrylDavis
list price: $24.95
our price: $16.47
(price subject to change: see help)
Asin: 0071385207
Catlog: Book (2002-10-10)
Publisher: McGraw-Hill
Sales Rank: 7736
Average Customer Review: 4.62 out of 5 stars
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Book Description

The realtor's essential guide to harnessing true earning power

How to Become a Power Agent in Real Estate gives real estate agents both the powerful sales techniques and the practical management tips they need to double their income by closing more transactions. Based on the outstanding success of Darryl Davis's seminar "The POWER Program," this motivational guide utilizes POWER Principles to help the new agent as well as the experienced top producer dramatically increase listings and sales.

The book is full of Davis's surefire methods for managing the sales process, including time management for agents, prospecting for listings, handling the seller's and buyer's concerns, maintaining a winning attitude, and generating more sales in less time. He also reveals how clever use of the Web can provide a competitive edge and how the top producers work smarter­­not harder. Offering field-proven tools and techniques, Davis shows agents how to progress at their own pace to their own personal Next Level and accelerate their entry into Top Agent status.

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Reviews (16)

5-0 out of 5 stars What you can get out of " POWER AGENT IN REAL ESTATE"
The book is great. It is the same material used in the 12 month Darryl Davis Program. The program itself helps those not as self motivated, but anyone who reads the book, does what it says and can hold themself accountable, will benefit greatly. For others if they even get a couple ideas and put them to use, they will increase their income.

5-0 out of 5 stars Excelent!!
This is a great book. I am about half way through at the time of this review. So far there have been many great tips on how to increase your real estate business. This book is great for a new agent or a power seller. I plan on using all of the techniques that are talked about in this book. Great book, definetly worth the price

5-0 out of 5 stars Great Real Estate Tips
This is a very good book. The author gives very good advice for novice to professional real estate agents. I learned some good tips and adopted some great techniques from this book. The techniques work the more you apply them.

2-0 out of 5 stars manipulation
This book is full of salesman scripts and manipulation. I was disappointed in the book. I dont think the days of just being honest are totally gone and I dont think you should have to have a script to answer your clients every questions, Why not just tell them the truth??? The book had a couple of good prospecting ideas and was somewhat motivating, but all in all it's a good book for a used car salesman.

5-0 out of 5 stars This Book Got Me Fired
After reading this book four times I applied the principles described in this book and got myself three marketable listings in eight days. My creative ideas for farming postcards are more attractive and far funnier than any sold in catalogs. I was emailing, talking in person, and telephoning prospects from seven in the morning until seven at night up to seven days a week.

My broker called me aside and said, "Marcia, I have to let you go, you are so aggressive you are scaring everyone in this office. I am afraid you are frightening customers."

I had only been in the business three months so I am now broke, selling plasma and cleaning a few houses. As a single mom, facing a destitute Christmas is hard, but I keep smiling. I will save up enough to start over again: do the same things Darryl taught me at another office, (only under my broker, fellow agents and the support staff's radar screen). If you are an new agent who knows how to hide your light under a bushel basket, buy this book!!! ... Read more


10. Coaching for Improved Work Performance, Revised Edition
by Ferdinand F. Fournies
list price: $15.95
our price: $11.16
(price subject to change: see help)
Asin: 0071352937
Catlog: Book (1999-11-15)
Publisher: McGraw-Hill
Sales Rank: 37300
Average Customer Review: 4.5 out of 5 stars
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Book Description

Managing employees in today’s rapidly evolving workplace can sometimes feel like negotiating a minefield. Such recent new trends as flextime, telecommting, 360-degree feedback, the flattening of hierarchies, and the increased use of temps and contract workers present tough new challenges for supervisors in every field. This timely, completely revised and updated edition of Ferdinand Fournies’s classic management coaching "bible" shows you proven ways to get workers to perform at the highest level while eliminating the self-destructive kinds of behaviors that have become increasingly prevalent in recent years.
In this book, you’ll be taught specific face-to-face interventions you can use to enhance performance in every kind of workplace situation--from sales to creative brainstorming. There are also interventions uniquely suited to resolving problems ranging from low productivity to absenteeism to conflicts between individuals. You’ll learn precisely what to say and do so that each person you supervise will want to give you his or her best work--even when that person was previously thought to be a "problem employee." Packed with brand-new case studies from Fournies’s latest research into the dynamics of the modern workplace, this classic guide takes all the guesswork out of becoming the kind of inspired, "hands-on" manager that every company today is looking for!
... Read more

Reviews (10)

5-0 out of 5 stars Coaching for improved work performance
If you are responsible for the day-to-day supervision or management of human resources in your company this book is a must. This book will help you deal with your employees performance and redirect their behavior in ways not taught in a traditional classroom setting. This book, from a legal and humane perspective, outlines the perfect way to manage a group of people, shedding the need to deal with attitudes or personalities and dealing with the behavior-based performance issues that result in measurable improvement. Your employees and your company will greatly appreciate the techniques outlined in this book, and it will keep you out of trouble at the same time. If you are in management of people, this is the most important book you can ever read. More important than any other single managerial aspect, redirecting people's behavior through coaching is your prime respponsibility. You get paid for what your people do, they are your scorecard. You do not have to be an expert in whatever aspect of the business you are engaged, you must get things done through others and help them be successful. Your people are your experts, and when they fail, you fail. This book should be required reading in every college management program, simply because this book encompasses the real nature of what managers will be getting paid to do for the remainder of their careers. Buy it. You won't be sorry.

5-0 out of 5 stars My success using Coaching.
As a consultant for small companies, I have found using Ferdinand F. Forunies' book,"Coaching for Improved Performance" an outstanding success. It has been very well accepted and an easy read for "Leads". The Coaching Analysis prepares them to then know when to use the Coaching discussion. New people to the supervision field come not knowing what to do. After reading the book and seeing the "Face to Face" video are ready to be trained in working with their employees for improved performance. I have not found any material that comes close to this material as a training vechical. I have used this material for over 15 years.

1-0 out of 5 stars Coaching for Improved Work Performance
No No No. I have read these reviews and read the book. It's very important to make this distinction clear. If you are a coaching professional or interested in becoming a personal or business coach DO NOT get this book. In this book "coaching" is just another word for "managing." If you are truly interested in learning how to work with someone on THEIR agenda (vs. imposing yours or the company's on to them) and if you are truly interested in helping people achieve progress in areas they want to develop then go to another book (i.e. Coaching: Evoking Excellence in Others by Flaherty). To Fournies defense, he wrote this book before the modern coaching movement (i.e. CoachU, ICF, etc) took hold. But, books tend to stay around and his definition of coaching pollutes the desired meaning of modern coaching professionals.

However, if you are a manager in a traditional hiearchy and you are looking for "tricks" and "techniques" then maybe this book is for you--but I can think of MANY better books for being an effective manager.

5-0 out of 5 stars A "Must Have" for new and seasoned managers alike!
There are so many challenges in being a manager in today's world and so little time to figure out how to deal with them all. This great little book provides a very pragmatic approach for improving work performance. Too many books provide general guidance that tends to fall apart during implementation. The methods in this book work and don't require months before you see the results. If you have performance problems with even one worker, you need this book!

4-0 out of 5 stars Ferd shows us how it is done on the line, every day
To me, this one is a classic. I have introduced the "Book of Ferd" to many of the younger managers in my department, with encouraging results. "Coaching" puts the problem of people management where it belongs, in the lap of the manager, but remarkably (and atypically) provides specific direction as to "what to do differently" in order to overcome the unproductive behaviors of either (or both) the manager or the subordinate. The author provides templates and practical examples on how to handle the actual interview situation (a.k.a. the "confrontation")-- one of the most useful aspects of the book. Some of these examples deal with especially surly and insubordinate employees, and the author shows in dialog form how they can be dealt with in real time-- something they don't cover in engineering school. The only criticism I would make is that some of the strategies described in the book are most directly applicable to managers who are dealing with production or sales people; situations where output can be readily measured. In the case of employees such as engineers or R&D personnel, where evaluating performance is not so simple, the author punts by saying that if you have a hard time finding an objective measure of job performance, it means that "you haven't found a way to measure it yet". Not too helpful. Having said this, however, from experience, many of the performance problems we encounter in technical management are not so different from those found on the production line. By applying the techniques described in the "Book of Ferd" any manager can feel much more confident and deal more effectively with problem--and high-performing--employees. ... Read more


11. What Every Manager Should Know About Training: An Insider's Guide to Getting Your Money's Worth From Training.
by Robert F. Mager
list price: $24.95
our price: $21.21
(price subject to change: see help)
Asin: 1879618192
Catlog: Book (1999-04)
Publisher: The Center for Effective Performance
Sales Rank: 124207
Average Customer Review: 4.5 out of 5 stars
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Book Description

If you use training services, especially if you have to pay for them out of your own budget, this book will help you:

- Determine why your employees' performance isn't meeting your expectations, and what to do about it
- Ensure that your employees possess the job-relevant skills they need
- Get training done in the least amount of time and at the least cost, whether training is obtained internally or from vendors
- Leverage training as a true competitive advantage ... Read more

Reviews (2)

4-0 out of 5 stars Good book. Typical Mager - easy to read, lots of good stuff
Valuable book, well worth the reading time. Good for Managers, Training Managers and developers.

5-0 out of 5 stars Get results, save money: apply this book.
In his typical clear, jargon-free style, Bob Mager explains what training is, and what it's not. "Training" won't fix a problem unless the problem stems from a lack of skill or knowledge.

Mager explains why you can't train your way out of badly designed jobs, or idiotic incentive systems, or a lack of resources. He also shows ways to deal with those barriers to accomplishment.

And that's the heart of the matter. In the world of training and development, we talk about performance improvement -- focusing first on the results you want to get, and then examining possible reasons why you're not getting those results. Mager's book demystifies that focus and that examination.

Skeptical? I've been in the training business for over 20 years. For people who want a quick, cogent, useful understanding of both training and performance improvement, there's no better place to start than with "What Every Manager Should Know." ... Read more


12. e-Learning and the Science of Instruction : Proven Guidelines for Consumers and Designers of Multimedia Learning
by Ruth ColvinClark, Richard E.Mayer
list price: $40.00
our price: $35.60
(price subject to change: see help)
Asin: 0787960519
Catlog: Book (2002-10-18)
Publisher: Pfeiffer
Sales Rank: 10098
Average Customer Review: 4.5 out of 5 stars
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Book Description

In e-Learning and the Science of Instruction authors Ruth Colvin Clark and Richard E. Mayer— internationally recognized experts in the field of e-learning— offer essential information and guidelines for selecting, designing, and developing e-learning courses that build knowledge and skills for workers learning in corporate, government, and academic settings. ... Read more

Reviews (8)

5-0 out of 5 stars A great deal of research in e-learning summarized
Over several million years, humans have learned from other humans, by speech, action and observation. It can be strongly argued that this is hard-wired into our genes, as the survival advantages of communication and learning from each other are obvious. In the last few decades, a new and fundamentally different form of learning has emerged. This form of learning requires only one human, the learner. Instruction is carried out via a computer, which has the advantage that it never grows frustrated or impatient with the student and will repeat the lesson an indefinite number of times.
However, the first attempts to replace the human instructor were not successful. Early programs that were little more than drill and practice were dull and students lost interest very quickly. The repetitive nature and lack of originality proved to be a near-fatal weakness. The first online courses were little more than correspondence courses, where the correspondence was electronic rather than via letters. As was the case with correspondence courses, a small percentage of the students did well, but most found them inadequate.
It turns out that the successful electronic delivery of learning material is very hard, much harder than the traditional method. It requires new forms of thought and a great deal of attention to detail such as colors and sounds. Electronic delivery also requires a level of sensory stimulation, such as a combination of visual and audio, which is consistent with traditional modes of learning.
Therefore, until computers reached the point where the instruction could be multimedia and user-driven, e-learning could never really be a viable alternative. Now, that has changed and this book contains a large amount of collected wisdom about how to construct and evaluate quality lessons. The authors summarize an enormous amount of research in the field, presenting it in an easy to understand manner. I created online courses for a college and instructional material for my corporate training classes before I read the book and I found their pointers to be right on the mark. They described many of the problems I encountered and their proposed solutions were generally similar to those I found through trial and error.
If you are considering either the development of online courses or are evaluating some for purchase, then you should read this book. The current power of computers can easily convince you that electronic education is much easier than it actually is, and this book will help you avoid making errors.

4-0 out of 5 stars excellent content, okay readability
Although I agree with the reader from Fredericton, New Brunswick, Canada that the book reads like a university textbook, I have found it very useful for designing and justifying my designs of online instruction. When someone wants you to change your design, you can respond by saying, "According to Clark and Mayer, people who learn from integrated text and graphics performed 68% better." Stats like that help to justify budgets!

5-0 out of 5 stars One of the very best
I have been developing and teaching online courses for several years and have an extensive library that I have collected over that time. I have found this book to be one of the four or five I return to on a regular basis.

As a person who serves as a reviewer for other faculty work, I lament that this book is not required reading. In addition to discussing how to correctly use technology it also spends significant time looking at how students learn and how we, as faculty, should adress students in an online environment.

2-0 out of 5 stars Too Boring and Academic
I found this book boring and not all that practical. It reads like a university textbook rather than a helpful resource for e-learning designers and developers. The example screens are often busy and it is often difficult to perceive the point that is being made. I live by the 80/20 rule, and wish that this book focused on the 20% of the content that will give 80% of the benefit.

5-0 out of 5 stars Finally!
THIS is the book I have been looking for! It seems that most of the other books on e-learning start with instructional design principles and cover basic HTML and multimedia aspects of moving a course to the web. This book covered researched principles on what on the web helps and hurts learning. Although I do recommend learning instructional design as a starting point for all your on-line classes, this book will be invaluable when it comes to deciding how to present the content. ... Read more


13. The Big Book of Customer Service Training Games
by PeggyCarlaw, Vasudha K. Deming
list price: $21.95
our price: $13.96
(price subject to change: see help)
Asin: 0070779740
Catlog: Book (1998-09-01)
Publisher: McGraw-Hill
Sales Rank: 10191
Average Customer Review: 5 out of 5 stars
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Book Description

Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games.Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such asrole-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more. ... Read more

Reviews (9)

5-0 out of 5 stars Excellent Reference
Looking for ways to spice up a Customer Service Training Workshop and still get the message across? This book can help. I was able to have my CSR's rolling in the aisles with some of these Training Games. Yet in debriefing, the message was passed across. Whether you are seeking to train the CSR's voice or Telephone Manners you'll find a Training Game to do it.

5-0 out of 5 stars A perfect help to train customer focus
This book contains many easy-to-deliver games that really help a trainer to keep customer service (and sales) reps focussed on those things that really matter in the various phases of customer contact. Me as a fact-oriented consultant have no problem using the exercises and they help me to initiate discussion without having to "feed" the theory to the participants first. My personal favourite is the Tennis Shoe Alien game which is real fun and gives a different view of things we consider so "easy" and "basic" that we do not pay much attention to them anymore.

5-0 out of 5 stars Must have for trainer!
This book is absolutely wonderful. It has so many fresh, fun ideas to add impact and value to a training session. I am going to get a lot of use out of it.

5-0 out of 5 stars Customer service is for everyone!
How can you inspire and rejuvenate your workforce? For supervisors who need to motivate their teams to provide excellent customer service, or for trainers in the workplace, this under-$20 book will be welcome.

As a career counselor, I deal with people who are burned out and depressed by their work situations. By feeding clients manageable exercises that they can take back to work, I can see creativity born of empowerment that can make a difference. Even if/when they decide to change jobs, accomplishment in customer service are those which the new employer will want to hear about.

Addressing the dynamics of employees dealing with both internal and external customers, there are many ten-minute exercises, appropriate for new employee orientation, warm-ups for staff meetings, or launches for all-day training times.

Carlaw and Deming have done a fine job of providing practical hints and easy-to-reproduce hand-outs without overloading the reader with theory.

5-0 out of 5 stars The big book of customer service training games
This book will add an element of fun and education about customer service to any meeting. The games that the book can be applied to any service industry no matter how big or small. As customer service is an emphasis in my organization, this book provided me with a tool to reinforce every aspect of customer service to the people who are directly providing it. The book is simple to follow and allows for quick and easy activities. The objectives are clear and the activities are fun. I have put together 13 quick games that will be done at staff meetings and can be used with all departments. The big book of customer service training games is not just for new employees but can be revitalizing to all employees (no matter how long they have worked for you!). ... Read more


14. The Manager's Pocket Guide to Effective Mentoring
by Norman H. Cohen
list price: $9.95
our price: $9.95
(price subject to change: see help)
Asin: 0874254698
Catlog: Book (1999-02)
Publisher: HRD Press
Sales Rank: 236892
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Book Description

This book is a practical reference to effective mentoring in a format that provides quick access to the important concepts and techniques of this unique, powerful, one-to-one learning model. The Manager's Pocket Guide to Mentoring is a convenient and comprehensive reference, offering valuable, pragmatic guidance that mentors can use in assisting mentees to:

Participate in constructive interpersonal dialogues during the mentoring experience
Map out attainable personal and professional goals
Analyze problems, formulate realistic solutions, and make constructive decisions
Plan workable strategies for promoting career, training, and educational development
Initiate positive actions to achieve stated objectives

This guide presents an expanded view of the behavioral expertise required of today's mentors who are faced with the challenge of establishing and sustaining mentoring relationships within more complex workplace, academic, and social environments.

Titles by Dr. Norman Cohen
The Complete Mentoring Program
The Mentoring Program
Becoming a Mentor: A Video-Based Workshop
Becoming a Mentor: A Video-Based Workshop - Additional Workbook
A Step-by-Step Guide to Starting An Effective Mentoring Program
Assessment of Organizational Readiness for Mentoring
Principles of Adult Mentoring Inventory - Assessment
Manager's Pocket Guide to Effective Mentoring
Mentor Critique Form
Mentee's Guide to Mentoring
Guide to Mentee Planning
Leader's Guide for the Principles of Adult Mentoring Inventory ... Read more


15. High Impact Tools and Activities for Strategic Planning: Creative Techniques for Facilitating Your Organization's Planning Process
by RodNapier, ClintSidle, PatrickSanaghan
list price: $149.00
our price: $93.87
(price subject to change: see help)
Asin: 0079137261
Catlog: Book (1997-12-01)
Publisher: McGraw-Hill
Sales Rank: 41454
Average Customer Review: 4.74 out of 5 stars
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Book Description

Not just another book on the theory of strategic planning, here are dozens of recipes for creative group activities to facilitate strategic planning in any organization. Designed for use by consultants, facilitators, and management team leaders, step-by-step instructions guide you through exercises for gaining employee and management participation, gathering feedback from management about the current state of the organization, creating an organized mission, vison and values statement, and planning so that the vision becomes reality. Ready-to-use reproducible materials and handouts are also included. ... Read more

Reviews (23)

4-0 out of 5 stars A fascinating way to plan,you have made it interesting
I really like this book. Although this is a long book, it is well worth the effort. There arelgreat ideas, that you can use in a variety of ways. My organization does a lot of planning, little of it is well done or interesting to our employees. This book gave us ways to involve our people and make it more meaningful. Most importantly, they take the mystique and complexity out of planning and show you how to get real results.

5-0 out of 5 stars Highly useful tools
This book is an excellent resource for those involved in planning. In addition to the background and conceptual information provided in the book, the authors have included a variety of activities that can be employed to address specific objectives. There are numerous exercises with "easy to understand" instructions on how to facilitate the activities. I've used several of them recently and received excellent feedback about the process. More importantly, the outcomes were great!

5-0 out of 5 stars Invaluable tools for Organizational Planning
I have had the opportunity to use the designs in this book over the past year. The designs or "strategic activities" are creative and guarnateed to advance the planning process for a wide range of organizations. The instructions have just the right amount of detail to adaquately prepare the facilitator. There is tremendous felxibility with each acitivity to accomodate longer or shorter amounts of time. The designs are
crip, imaginative, thoughtful, rooted in practice. Its a book I refer to again and again. Its been an invaluable tool to my work.

5-0 out of 5 stars Intelligent and Interesting
impressive, interesting and different ideas .I like the down to earth , inclusive quality of this book. Thing are explained well and frameworks are provided, so that you can conduct these activities with confidence.I highly recommend it.

5-0 out of 5 stars Planning First - Learning Always
If you have ever been involved in a strategic planning effort that fell short of expectations then this book is for you. In plain language the authors lay out a planning framework with supporting involvement practices to gain organizational buy-in. They provide explanations and case study examples to show the connections between "what needs to be done and how to do it." A chapter titled "The Toolbox" covers the rational and procedures for involvement mechanisms that include "Nominal Group Process to generate ideas, Affinity Diagrams & Mindmaping to organize complex issues and Collapsing Consensus & Las Vegas Voting to help in problem solving & decision-making." There are valuable discussions on organizing the planning effort and post-planning followup / accountability. This volume supports any organizational effort to set goals, improve quality or enhance effectiveness in resource management through collaborative processes. ... Read more


16. The Trainer's Handbook
by KarenLawson
list price: $45.00
our price: $45.00
(price subject to change: see help)
Asin: 0787939919
Catlog: Book (1998-05-22)
Publisher: Pfeiffer
Sales Rank: 341702
Average Customer Review: 4 out of 5 stars
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Book Description

The demand for training often exceeds the available resources. That's when organizations turn to their subject matter experts. These employees often have no training experience, but they have valuable information to share with their co-workers. The Train-the-Trainer workshop is the helping hand that no new trainer can do without.

The Facilitator's Guide gives you the tips, tools, checklists, and guidelines you need to conduct an effective, interactive train-the-trainer program.

You'll teach new trainers how to:

  • Conduct a needs assessment
  • Identify their training style
  • Design their instructional plan
  • Use active training techniques
  • Deliver their training
  • Evaluate their training . . . and much more! ... Read more

    Reviews (4)

    1-0 out of 5 stars Train the Trainer. Faciltator's Guide
    The book is a good one but, be careful !!! It has only 183 pages and is useless without the Trainer's Guide of the same author that is NOT included with this book and is NOT included in the price.

    5-0 out of 5 stars A Must Have for A Trainer's Book Shelf
    This is a must read for anyone involved in training from novice to sophisticate. It's a reader-friendly book chock full of information. Karen takes the reader from assessing needs through evaluating training. She covers classroom diversity, group management, difficult training situations, cost/benefit analysis and much, much more! You'll never be bored!

    5-0 out of 5 stars A must have!
    An indespensible book for novice to sophistocated trainers. Anyone can learn something from this book. Perfect for managers with little training knowledge. It takes you from needs assessment through handling difficult training situations. Walks you step-by-step in a user friendly fashion. A perfect book! A must have!

    5-0 out of 5 stars The Trainer's Handbook
    This is an excellent and very easy resource to use to teach and learn training. I use it in a senior level college course as a text. It covers the all of the critical topics required to learn how to train effectively. ... Read more


  • 17. Performance-Based Instruction, includes a Microsoft Word diskette : Linking Training to Business Results
    by DaleBrethower, KarolynSmalley
    list price: $55.00
    our price: $55.00
    (price subject to change: see help)
    Asin: 0787911194
    Catlog: Book (1998-03-13)
    Publisher: Pfeiffer
    Sales Rank: 109189
    Average Customer Review: 5 out of 5 stars
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    Book Description

    Do you need some performance magic NOW?

    You see the performance and productivity expectations. Now you need a little magic to make them happen. The magic is here! With this book as your guide, you'll pinpoint the goal, you'll find the gap between that goal and where you are now, and then you'll close the gap. Simple, quick, inexpensive, and effective--that's what Performance-Based Instruction is about! using these brilliant designs, you will clarify job expectations and foster pride and confidence in employees' work performance.

    When performance improvement is vitally needed?the concerned practitioner would do well to heed Smalley and Brethower's thoughtful advice.
    --Robert O. Brinkerhoff, professor of educational leadership, Western Michigan University

    This book gives you the tools you need to:

    • Conduct on-the-job training
    • Establish team training
    • Design job aids
    • Perform needs assessments
    • Evaluate training...and more!

    The User's Manual appAndix gives you specific pointers on using this book as a guide in an HRD department, as a text in an academic setting, or as a professional development tool for solo practitioners. The enclosed Microsoft Word® diskette gives you an electronic, customizable source of quick-implementation job aids. It's all here. Grab this book of spells, add a dash of attentive work, and create some performance magic today!

    ... Read more

    Reviews (1)

    5-0 out of 5 stars More than just another training book
    I found "Performance-Based Instruction: Linking Training to Business Results" to be an excellent manual and reference. It provides processes and tools for improving employee performance in a way that connects training to the company's short- and long-term goals. This impact orientation is increasingly important as many organizations realize that training is a substantial capital investment of not only instructors and materials but also of trainee's salary and lost opportunity cost. As a consequence, training and development professionals who can demonstrate how their work contributes to overall organizational performance will have the edge in today's highly competitive and crowded training and development sector.

    Performance-based instruction (or PBI for short) enables trainers to provide effective and efficient training that is linked to the learners' real job. Instead of working on generic exercises, trainees create tools and job aids that they can immediately use on their job. Instructional designers, trainers, and human performance consultants can apply PBI to on-the-job training, teamwork, feedback, job aids, personal development plans, and any other instructional context, including the conversion of traditional training to performance-based instruction. Evaluation is built into the design, it does not happen as an afterthought. This is important because continuous evaluation is needed for training professionals to stay on track throughout the design and implementation of complex or large training projects.

    Performance-based instruction typically occurs in short sessions over a period of time so that trainees can practice the new material on their job. When distributed practice is not possible, PBI principles help to develop short training sessions that connect the training event to on-the-job performance in meaningful and immediately applicable ways.

    This book contains exercises that help novices and experienced trainers to apply performance-based instruction from the get-go. A diskette with files of the highly useful tables and checklists allows readers to get a quick start. Overall, the book is an important resource for those performance professionals who want to improve performance where it really matters-on the job and not just the classroom. (For a detailed review see "Performance Improvement," 1999, Vol. 38 No. 9, pages 42-46.) ... Read more


    18. First Things Fast : A Handbook for Performance Analysis
    by AllisonRossett
    list price: $45.00
    our price: $41.40
    (price subject to change: see help)
    Asin: 0787944386
    Catlog: Book (1998-10-23)
    Publisher: Pfeiffer
    Sales Rank: 111502
    Average Customer Review: 4.5 out of 5 stars
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    Book Description

    This hands-on book tells you how to quickly determine performance needs before investing precious time and resources. When trainers, consultants, and problem-solvers need to figure out what's wrong with an organization--and they need a solution fast--they need this book. Needs assessment is about doing things right; performance analysis guarantees doing the right thing.

    Rossett offers extensive guidance on:

  • Accelerating a performance analysis
  • Overcoming organizational obstacles
  • Using technology in analysis
  • Presenting the results of an analysis . . . and much more!

    You'll get job aids, templates, and implementation examples that direct you through the basics of performance analysis. Carefully selected case studies further illustrate the text.

    Visit the First Things Fast online coaching and information system and get information about how to encourage analysis in the organization and what strategies are best for doing it. This online information and coaching tool, designed by award-winning author Allison Rossett, offers planning tips and tools to get things done . . . fast! ... Read more

    Reviews (4)

    3-0 out of 5 stars hands-on guide that is immediately useful
    Overall, this book is a straightforward examination of performance analysis that explains why p.a. is more practial than traditional "training." It's a godsend for people who have to implement a plan right away because of the abundance of checklists and templates. I have some minor criticisms though since I have read several books in a similar category. 1 -- the author does not write as professionally as others (Rothwell, for example, who wrote Beyond training and Development) and spends too much time touting her earlier books 2 -- often the information borders on the extremely obvious 3 -- the book is overpriced as many textbooks are. P.A. boils down to the fact that it's really a "casing the joint" type of strategy -- get a general idea of the situation before diving in. All this fancy terminology for such a basic idea... still, it can definitely save a company a lot of time and money to do this common sense approach before spending money on training.

    5-0 out of 5 stars Guess who's coming to dinner
    This book serves as the first course at a performance analysis dinner-it whets the appetite and entices the reader to look further and deeper. It provides the reader with tasty morsels of information without weighing the reader down in the heavier technicalities of performance analysis. First Things Fast is a quick and easy reference for the professional trainer and one that I will keep on hand for future use. It addresses the situation as it is-the way things are-and provides concrete examples and solutions for those involved with the process. Because of the quick and easy reading that characterizes the book, I would recommend this book to those who are seeking a basic understanding of performance analysis without wanting to invest a great deal of time. I would also recommend it to those who want a quick reference for use in their performance analysis work (the templates are an effective starting point for the line of questioning which needs to occur). First Things Fast has the potential to be an extremely useful tool for those individuals who are in the position to decide what needs to be done and why.

    5-0 out of 5 stars An illuminating, practical guide for performance consulting
    Rossett makes a very useful distinction in this book between performance analysis and training needs analysis. She recommends an action-oriented consulting approach that ensures the real problems and potential solutions are identified before selecting training as an intervention. Her approach is practical and recognizes the time and resource constraints that learning consultants, managers, and their companies operate within. I have ordered copies for all of my staff!

    5-0 out of 5 stars Great guide to quick human performance analysis
    This book is a great help for anyone who is asked to analyze a performance problem. It provides a series of checklists and job aids to help someone figure out what's going on and how to fix it. It considers lots of problems and teaches you how to decide if the employee needs instruction, motivation or a changed environment. I really enjoyed this very practical and easy to read handbook; it avoids all the theory and jargon and puts the emphasis on analyzing human performance problems in a quick, efficient manner. ... Read more


  • 19. 101 Ways to Make Training Active
    by Mel Silberman, Karen Lawson
    list price: $50.00
    our price: $50.00
    (price subject to change: see help)
    Asin: 0883904756
    Catlog: Book (1995-05-25)
    Publisher: Pfeiffer
    Sales Rank: 75722
    Average Customer Review: 5 out of 5 stars
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    Book Description

    Watch your training come alive with any of these 101 adaptable strategies!

    These proven, generic activities will enliven your sessions and deepen learning and retention--no matter what you're teaching.

    This active training field guide provides activities useful for:

  • Immediately involving participants
  • Promoting back-on-the-job application
  • Facilitating team learning
  • Reviewing program content
  • Developing skills . . . and more!

    You'll also get 160 training tips about: obtaining participant expectations * regaining control of the group * making lectures active * forming groups . . . and more! ... Read more

    Reviews (5)

    5-0 out of 5 stars Best Book In My Collection
    I have to agree whole-heartedly with others who have given top recommendations for this book. It was recommended to me while I was at a training seminar and has fast become the most used book on my shelf. It really has something for every occaision.

    One of the very best things about the book is that it is more than just a collection of trainer games (not that there is anything wrong with those books), but it has a million tips and ideas that can be added to any training. I think this is a must have for any trainer.

    5-0 out of 5 stars MEANINGFUL activities
    This is the best collection of meaningful activities I've come across. All the activities are designed to achieve a purpose and are right on target. The pages are designed so that you can easily follow and understand the activities that are grouped into application area or need.

    The book covers active training techniques for team building, stimulating discussion, on-the-spot assessments, stimulating discussions, prompting questions, and reviewing strategies. There are quite a few more, as well a section in the beginning with 'tips' for the trainer, like learning names, timesavers, role-playing, setting-up the training room, etc.

    You will hardly ever conduct a training that will not benefit from a quick peek into this book and the ideas and suggestions included.

    5-0 out of 5 stars A Master reference
    This book is a fantastic resource for all trainers and no training bookshelf should be without it. The activities are targeted, relevant to the subject matter and guranteed to produce the desired results. You will not find any 'wishy-washy' activities and games here nor will you catch yourself yawning as you turn the pages. It's quite the opposite in fact; this book is so well written and well presented, that you just might find yourself going through all the 101 activities! And while you're at it, why don't you check 'Active Training' by Mel Silberman as well - it's a gem of a book...

    Don't hesitate, this is one purchase you will never regret.

    5-0 out of 5 stars Full of practical ideas
    It is a practical book based on sound theoretical ideas. Useful for the busy trainer who wants to use new techniques almost immediately. A must book for every trainer.

    5-0 out of 5 stars An excellent resource for trainers and teachers
    I used this book while teaching college students, and I found it to be a wonderful source of ideas for in-class exercises. Some really successful exercises I used in class: "Hotseat," where groups of students attempt to answer questions and then choose another group of students to take their place. "Trial," where an issue or idea is put on trial, and groups of students act as the defense attorneys, prosecuting attorneys, and jury. The best thing about the ideas in this book is the adaptability--there are general enough that you can tailor the exercises and games to your field. In short, it's a great resource that I would recommend to anyone involved in teaching or training. ... Read more


  • 20. Thinkertoys (A Handbook of Business Creativity)
    by Michael Michalko
    list price: $19.95
    our price: $13.57
    (price subject to change: see help)
    Asin: 0898154081
    Catlog: Book (1991-11-01)
    Publisher: Ten Speed Press
    Sales Rank: 5656
    Average Customer Review: 4.69 out of 5 stars
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    Reviews (26)

    5-0 out of 5 stars A great resource!
    I picked up a copy of Thinkertoys over a year ago; since then, I've recommended it to many people. The exercises contained within the book are easy to follow, and often make believers out of those who consider themselves 'not the creative type.' I used the 'circle of opportunity' exercise when brainstorming with coworkers in my office...interestingly enough, the coworker who was most resistant to doing the exercise (she considers herself a very analytical, logical sort of thinker) came up with the best idea.

    As a marketing/public relations consultant, Thinkertoys sits on my bookshelf right next to my thesaurus. It is an invaluable, easy to understand and enlightening tool.

    5-0 out of 5 stars A one-of-a-kind brainstorming workshop. Fantastic.
    It's rare to find a truly practical book, full of exercises to stimulate creative thinking and problem solving. Having used this book to lead small groups in problem-solving, and brainstorm techniques, I can say with confidence the exercises are intriguing, fun and effective. A great book.

    1-0 out of 5 stars Worst plagiarization of creative techniques I've seen
    This author has managed to put together a pretty well written book of other people's ideas and make the reader think they are his own. There is nothing original here - it's the worst case of plagiarization I've ever seen!

    5-0 out of 5 stars Remarkable Book
    Since reading Thinkertoys my life has changed. Creative thinking has become a challenge to be welcomed rather than a tedious task to be avoided.

    At any time, I am able to access principles which produce successful cognative strategies. Making one's way through Mr. Michalko's varied topics and exercises affords a fascinating journey. Part of the fun lies in the author's judicious choice of illustrative examples. Expanding one's ability to think creatively is a talent anyone can acquire. Read this remarkable book.

    Note that the first letter of each of the above sentences combine to spell SCAMPER. This has become my favorite blueprint. It could be yours also.

    5-0 out of 5 stars This book is a gift of life
    This book is a treasure. I was depressed and defeated at work until I read this book. It seems that most people spend their time trying to figure out why things don't work and why things can't be done. Michalko turns that around with his creative-thinking techniques. Now, for the first time in a long time, I find it a joy to go to work and look for creative ways to get things done and make things work. ... Read more


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