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    $135.00 $80.00
    1. Operations Management and Student
    $80.00 $59.75
    2. Project Management: A Systems
    $126.87 $40.00
    3. Operations Management for Competitive
    $116.84 $57.80 list($127.00)
    4. Principles of Operations Management
    $16.50 list($25.00)
    5. Cradle to Cradle: Remaking the
    $87.00 $67.43 list($100.00)
    6. Implementing Six Sigma: Smarter
    $18.86 $17.95 list($26.95)
    7. Product Development for the Lean
    $130.00 $43.99
    8. Information Systems Management
    $19.79 $18.89 list($29.99)
    9. Microsoft Office Project 2003
    $135.95 $59.99
    10. Operations Management with POM
    $23.10 $21.95 list($35.00)
    11. The Balanced Scorecard: Translating
    $9.00 $5.84 list($12.00)
    12. What Is Six Sigma?
    $66.75 $48.58 list($75.00)
    13. Quality Improvement Through Planned
    $118.00 $55.00
    14. Manufacturing Engineering and
    $16.47 $16.44 list($24.95)
    15. The Goal
    $135.00 $69.40
    16. Operations Management and Student
    $103.50 $88.24
    17. National Electrical Code 2002
    $118.95 $107.91
    18. Design and Analysis of Experiments
    $33.00 $28.15 list($50.00)
    19. Effective Project Management:
    $199.95 $197.07
    20. Energy Efficiency Manual: for

    1. Operations Management and Student CD-ROM, Seventh Edition
    by Jay Heizer, Barry Render
    list price: $135.00
    our price: $135.00
    (price subject to change: see help)
    Asin: 0131406388
    Catlog: Book (2003-02-21)
    Publisher: Prentice Hall
    Sales Rank: 44505
    Average Customer Review: 4 out of 5 stars
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    Reviews (1)

    4-0 out of 5 stars A well-done text w/ plenty of support
    I'll make two separate sets of comments - one for professors and one for students.

    Students first... There is a well-done website that accompanies the book, which includes outlines, sample tests & quizzes, and related study materials. The text is about average in terms of readability in comparison to other texts on the subject, and there are plenty of real-world examples to illustrate OM concepts (OM texts, as a general rule, don't read well). You may be able to get by with a previous edition if the textbook contents are your priority, but be advised, however, that the seventh edition contains some new and revised material, a few chapters have been re-arranged, and there are some different end-of-chapter exercises and cases.

    For professors... You are probably already aware that OM can be challenging for the professor as well as the student, esp. with respect to where to aim the course - to the managers and generalists, or to the technicians & quantitatively-oriented. Heizer and Render have enough material to support either approach. The text is accompanied with ample instructor resources, including a CD and a website with slideshows, notes, outlines, and various other pedagogical tools. The testbank is easy to use, but should be supplemented with some quantitative short problems (if a quantitative approach is important to you).
    Heizer and Render have also done a fair job of keeping the material up-to-date, which has resulted, after seven editions, in a pretty decent product. For me, the instructor resources and the comprehensiveness of the content (adequate support for either a managerial or quantitative approach) make Heizer and Render a good choice by comparison to other OM texts. ... Read more


    2. Project Management: A Systems Approach to Planning, Scheduling, and Controlling
    by HaroldKerzner
    list price: $80.00
    our price: $80.00
    (price subject to change: see help)
    Asin: 0471225770
    Catlog: Book (2003-01-31)
    Publisher: Wiley
    Sales Rank: 19640
    Average Customer Review: 3.32 out of 5 stars
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    Book Description

    * Completely revised and streamlined for course use including expanded problems and exercises.
    * Content has been refocused on the critical aspects of project management.
    * Supplemented by instructors packages for both academic use and corporate trainers, includes online PowerPoint(r) presentations, student workbook, instructor's manual, and a new book of case studies.
    ... Read more

    Reviews (28)

    5-0 out of 5 stars The Best Made Even Better!
    I have relied on this book for years as the single source for the critical project management information I've needed. The only way the author could have improved it is by streamlining some of the content. I bought my copy of the 8th edition - and he has done just that! This book has been completely revised and streamlined! It is still the best source of information for the PMI Certification Exam. I rely on it almost daily as an off-the-shelf reference while I'm on the job! If you have skipped buying Kerzner's book in the past because you've seen it all - now's the time to upgrade your library.

    5-0 out of 5 stars The Source for Project Management Questions
    If you have questions on any aspect of Project Management, this is the book to consult. From organizational behavior and structure to planning, scheduling and controlling processes vital to the successful practice of project management. Most of the vital issues are discussed in a thorough, thoughtful way.

    If the book has a weakness, it is in the area of Integration - in my mind, the most difficult section of the PMP exam. The book is not only written as an undergraduate and graduate students, but also functional and senior managers. Its structure reveals the author's apparent belief that the practice of project management is more behavioral than quantitative.

    His first five chapters lay the foundation for an understanding of project management principles. Chapters 6 through 8 deal with support functions of conflict and time management; chapters 9 and 10 deal with management support. Quantitative approaches to planning, time, cost and performance are developed in Chapters 11 to 15. Chapter 16 deals discusses trade-offs. The balance of the book deals with advanced topic and future trends.

    If your budget limits you to the purchase of one project management, this is the one to own.

    1-0 out of 5 stars This book is not a how to.
    I had to use this book for a project management class. I can safely say that everyone taking the course dislikes this book. I could see this being used as a reference later on after one has a good foundation built in project management but as for someone looking to break in to the subject, without someone who is experienced in PMP standing over you explaining the confusing charts and graphs, this book would bore someone to the point that the rewards of project management aren't worth the torture of having to read this book.

    2-0 out of 5 stars Not engaging, too repetitive, and ineffectual bulleted lists
    I am a 2nd-year MBA student taking a course in Project Management, and this is the required text for the course. The professor insists that this is the preferred text for PM courses at other universities, but everyone in the class (the professor included) is thoroughly unimpressed by this book.

    The first half of the book focuses largely on soft skills, and is mainly a rehash of the topics covered in a basic organizational behavior class, or even a psychology or sociology class. The material covered is very dry and very repetitive, and is almost entirely solid text, with few diagrams to illustrate the points of the discussion. The author also makes excessive use of verbose bulleted lists. Normally, I appreciate bulleted lists as an easy to read, concise way of conveying information, but this author often composes each bullet point as its own paragraph. Such an approach defeats the purpose of using bullets in the first place.

    The second half of the text does improve somewhat over the first half. It begins an explanation of the more tangible aspects of project management, including the creation of work breakdown structures, scheduling projects, making budget projections, and applying techniques to keep a project on track. However, the style of writing is still quite thick, and makes for a slow read.

    As of now, I have limited exposure to project management, and I have read no other books to which I can compare this one. However, I would be surprised if there isn't a better book on the market. Kerzner's book will eventually give you the information you're seeking, but you'll have to work hard to get there, and you'll need to wade through a lot of excess to get to the real meat of the topic.

    5-0 out of 5 stars Comprehensive. One stop for Project Management knowledge.
    Several people I have talked to seem to have mixed feelings about this book. Most never get past the first few pages in the book and many are afraid not to have this book prominently displayed on their desks. The latter is to avoid someone mistaking them for a junior project manager.

    The best way to review this monumental book on project management is to list the most common arguments for and against the book.

    The book presents comprehensive knowledge of project management that you can substitute only by purchasing several books on the subject by other authors. Dr. Harold Kerzner is also one of the most respected experts on Project Management. Dr. Kerzner now has several companion books to supplement this main text book. One area that the book was considered lacking in the past was with regards to case studies. You can now buy his latest book that is dedicated to covering just case studies. The writing style is extremely easy to read and follow. Once you read his explanation on any topic, you will find that it is hard to disagree with him because his explanations are very compelling.

    The reasons many people have disliked the book - the book is too boring to read, it is too long a book, it is a compilation of bullet lists, there are not enough case studies (or problems/exercises), etc. I can't say anything about the first complaint because it is actually true but if you are in the middle of a project and have a burning question, I can promise you that is isn't so boring to pull up the relevant section in the book and find a reasonable explanation to your question. The book is very long because it is an exhaustive treatment of the Project Management field. There is no reason to read it in one sitting. Regarding being a compilation of bullet lists, it does seem that way. But when you have been in project management for a while and have an appreciation for the difficulty of the field, the lists don't get in the way. The author has enough explanations surrounding the bullet lists that I never found them annoying. To address the complaints regarding case studies, problems/exercises, there is now a book dedicated to case studies and I believe there have always been workbooks that he authored which contained more problems/exercises.

    A good approach to follow regarding the usage of this book is to buy it early on in your career but stop after reading just the first few chapters. As you are gaining experience and have been exposed to a majority of the project management field, it is time to refer to this book more often. I have followed the book through several editions over the years and looked up various topics as questions popped up in my mind while going through a project. I am yet to finish the whole book (this is my 7th year reading the various editions of his book) after all these years but I didn't expect to. It is a great reference book and I have been using it as one.

    There are better books to read on project management if you looking for a quick overview. 'The Little Black Book of Project Management' by Michael Thomsett comes to mind along with 'Project Management - Planning and Control' by Rory Burke. If you are looking for help with the PMP preparation, I highly recommend 'PMP Exam Prep' by Rita Mulcahy. Read my review on her book for more detailed information on taking the exam.

    IIL offers several Project Management classes that are taught by excellent instructors if you like what you read in this book and are looking for more of the same. A copy is given out as part of the class materials (for some of their classes). I hope you benefit from reading this book as much as I did and thanks for your patience. This is indeed a difficult book to review. ... Read more


    3. Operations Management for Competitive Advantage with Student-CD
    by Richard B Chase, F. RobertJacobs, Nicholas J Aquilano, Richard Chase, F. Robert Jacobs, Nicholas Aquilano
    list price: $126.87
    our price: $126.87
    (price subject to change: see help)
    Asin: 0072845074
    Catlog: Book (2003-05-06)
    Publisher: McGraw-Hill/Irwin
    Sales Rank: 5395
    Average Customer Review: 2.67 out of 5 stars
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    Book Description

    Chase, Jacobs and Aquilano: Operations Management for Competitive Advantage, 10/e (CJA) provides a current and thorough introduction to the concepts, processes, and methods of managing and controlling operations in manufacturing or service settings. The text provides comprehensive coverage, from high-tech manufacturing to high touch services with a balanced treatment.CJA also thoroughly integrates and discusses current issues such as globalization; supply chain strategy, E-business, and ERP.The concepts are illustrated by using abundant real world examples, articles, illustrations, problems and cases. Technology is integral to the success of this course, as such, CJA also provide students and instructors with an innovative array of leading edge technology learning and teaching tools. ... Read more

    Reviews (3)

    3-0 out of 5 stars Reassessing My Earlier Thoughts
    I have previously reviewed this book, but have recently read it again, and am reassessing my opinions on it. While I still hold most of my earlier opinions, I have a couple of other insights after the second reading.

    First, the PowerPoint slides on the included CD are very useful, and are generally well done, but they do contain a number of errors, which should have definitely been caught.

    Second, the book gets more mathematically oriented as it goes on, and by the time the reader gets to about Chapter 9, the book makes so many assumptions about mathematical background (that may not be safely assumed, even in Business schools) that the example problems and, more importantly, explanations given, are very difficult to grasp: the chapter on forecasting is the peak of indecipherability. Some problems will just say something like 'using calculus...' and then show what happened as a result (this is especially true in the PowerPoint slides, by the way). What I am saying is that people who have recently had advanced calculus and statistics won't have a problem, but anyone who has been away from higher math for a couple of years will struggle.

    Third, many of the case studies, while very well written and illuminating, are clearly taken from company specific corporate public relations fodder. In other words, they frequently read like propaganda. Don't get me wrong, I very much like the case studies, they just seem a bit stilted, though frequently they are the strongest part of a chapter.

    Fourth, the book is absolutely strewn with buzzwords. I understand the needs to use specific terms to define specific concepts, and these authors are far from being alone in this misdeed, but sometimes speaking clear English actually helps a student understand the information. I absolutely draw the line when the authors call 'eyeballing' a line on a graph "Ocular Heuristic Approximation" (OHA). (Just a tip for the authors before they write the next edition.)

    Finally, the book is filled with color and expensive printing tricks throughout, like color type, inset boxes, lots of color graphs and charts (some of which are redundant), and the like. My point here is that this stuff, while generally nice to look at is not value added, and dramatically raises the price of the book (mine was $135.00) with no increase in value to the students. For Mr. Chase and the rest of the authors: read your own book. Understand what the consumer (in this case students) want and need, and write that book. Don't fill a book with tons of color and fancy typographical tricks and drive the price through the roof. There are many other Operations Management books available for half the price and I recommended a couple of specific titles in my course critique. The book may look nice, but it isn't worth this price.

    In summation, I now give this book three stars. It is very comprehensive, and there is a lot of good information between it's covers. If you can grasp the advanced math, put up with the buzzwords, and deal with paying $135 for a single book, this really isn't too bad.

    4-0 out of 5 stars Very Comprehensive Book and CD
    This is an excellent text for a graduate or advanced undergraduate course on operations management. The book is very comprehensive, and in the tenth edition the authors have emphasized recent innovations in e-commerce and the internet. The text is well written, with less obfuscation than most books of this genre. The organization is quite good, with numerous graphs, charts and photos to illustrate the thrust of the subject matter.

    I particularly like the concept of putting key words in blue type in the margins to easily locate the discussions of a particular subject. The other thing that I really like about this book is the excellent applicable case studies cited as examples in the text. This really helped with comprehension on the material. The CD has some expanded Excel spreadsheets, PowerPoint presentations for the various chapters, and miscellaneous other items of interest. In all candor, I have really not used the CD much, but it is a nice resource to have.

    Detractors for the book include the degree of statistical background and comprehension that students are presumed to have when they begin using the book, the price of the book (which is driven way up by the lavish full color printing process), and the lack of clarity of some of the illustrations, particularly of the multi-spoke 'activity map' variety.

    This is a good book, and I would recommend it, especially to a student with a strong mathematical background.

    1-0 out of 5 stars poor service
    I was very displeased with bookbestdeal. I had ordered and paid for a hardback version of the book and I received a paperback version. I went to class and also discovered that our school had listed the wrong version of the book and that I would really nead the ninth edition. I contacted bookbestdeal immediately and they basically stated that it wasn't their problem and that they would not accept a return. Now I am forced to sell the book myself in order to recoupe the money I have lost. Very unprofessional. I will never purchase from them again! ... Read more


    4. Principles of Operations Management and Student CD-ROM, Fifth Edition
    by Jay Heizer, Barry Render
    list price: $127.00
    our price: $116.84
    (price subject to change: see help)
    Asin: 0131406396
    Catlog: Book (2003-02-19)
    Publisher: Prentice Hall
    Sales Rank: 47451
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    5. Cradle to Cradle: Remaking the Way We Make Things
    by William McDonough, Michael Braungart
    list price: $25.00
    our price: $16.50
    (price subject to change: see help)
    Asin: 0865475873
    Catlog: Book (2002-04-22)
    Publisher: North Point Press
    Sales Rank: 1161
    Average Customer Review: 3.96 out of 5 stars
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    Reviews (27)

    5-0 out of 5 stars The proof is in your hands
    Proof that our technologically advanced, high-consumption industrial system can make environmentally sound and sustainable products. We can manufacture a whole range of goods that are ecologically efficient in that they reduce waste and yet are less expensive to make than traditionally manufactured items. Pick up CRADLE TO CRADLE and the proof is right there in your hands. "This book is not a tree" the authors tell us. Its slightly heavier than your average paperback, the pages are whiter and they're also waterproof (I took the authors word on that one and am happy to say I was able to read on). The pages are made from plastic resins and fillers and in keeping with the message of "eliminating waste", the book is 100% recyclable.

    McDonough and Braungart's vision of "Remaking the Way We Make Things" goes way beyond books. Why not buildings that produce more energy than they consume? Or "green" roofs that give off oxygen while cooling the occupants? How about factories that produce drinkable effluent? or products that when their useful life is over can be used as nutrients for soil? What sounds like science fiction is convincingly shown to be quite feasible by the authors. They offer numerous examples to prove it.

    "We see a world of abundance, not limits" they say. As an architect (McDonough) and chemist (Braungart) they don't have any special qualifications for this re-thinking and re-doing. What they simply have done is re-imagine the whole manufacturing process beginning with the design elements. Sometimes it's simply a matter of asking the right questions and looking at things differently. They are not talking about smaller-scale industry or limiting themselves to the "four R's" of traditional environmentalism - reuse, recycle, reduce, and regulate. With their intelligent designs, "bigger and better" is possible "in a way that replenishes, restores, and nourishes the rest of the world."

    McDonough and Braungart cover topics such as the history of the industrial revolution, new business strategies that emphasize eco-efficiency, the relationship between man, nature, and science, and the importance of design and planning. Hopeful, well written, thoroughly researched, and packed with practical examples, this refreshing book offers an alternative to our current industrial system that "takes, makes and wastes". We have the talent, technology, and with the enthusiasm of these authors, we have the capability to achieve economic and ecological sustainability.

    4-0 out of 5 stars People and their stuff CAN co-exist
    At 1-1/4 lbs, "Cradle to Cradle" is more than twice as heavy as a same-size paperback edition of John Steinbeck's "The Winter of Our Discontent" and the fact is more than incidental.

    "Remaking the Way We Make Things", the book's subtitle, is the social agenda of its authors, architect Bill McDonough and chemist Michael Braungart. They take issue with the three R's of environmentalism, "reduce, reuse and recycle." The process by which plastic bottles are recycled into carpet, for example, also produces considerable waste and the carpet itself "is still on its way to a landfill; it's just stopping off in your house en route."

    The authors advocate designing products so that after their useful lives, either the product components provide biological nutrients for new products or circulate in a closed industrial loop.

    The Yanomamo of Brazil whose banana soup dish may contain the ashes of their dearly departed was one source of inspiration for Braungart and McDonough was moved by the simple, natural and effective technology of the Bedouin whose goat hair tents ventilate hot air up and out and, when it rains, swell with absorbed moisture and provide protection.

    The authors are walking the talk with the physical design of this new book. It is made of a waterproof polymer developed by Melcher Media so it can be read in the bath or at the beach, provided you have sufficient wrist strength to hoist it to viewing level. And the book can be "upcycled", made into a high quality polymer, at least theoretically. Until such time, place this book on the shelf above your hot tub next to Aqua Erotica, a collection of stories dealing with water and sex, another book of "Durabook" construction.

    Undoubtedly, an electronic edition of the book would be most eco-effective. Also, a digital version would be searchable and might compensate for lack of an index. Despite its flaws as a model, it offers a vision of the future in which people and their stuff can co-exist.

    5-0 out of 5 stars Highly Recommended!
    This is an extraordinary and unlikely book. It is not printed on paper, but on a waterproof polymer with the heft of good paper and more strength, a substance that reflects the right amount of light, yet holds the ink fast. It seems like an impossible fantasy, but so does much of what the authors propose about design and ecology. They speak with the calm certainty of the ecstatic visionary. Could buildings generate oxygen like trees? Could running shoes release nutrients into the earth? It seems like science fiction. Yet, here is this book, on this paper. The authors make a strong case for change, and just when you're about to say, "if only," they cite a corporation that is implementing their ideas. However, it's hard to believe their concepts would work on a large scale, in the face of powerful economic disincentives. We believe authors do aim some of their criticism at obsolete marketing and manufacturing philosophies, but the overall critique is well worth reading.

    4-0 out of 5 stars Interesting ideas
    This book is a sometimes interesting, often meandering treatise on design. The authors, and American architect and a German chemist, have a very sincere desire to realign the world of design of objects and buildings so that they contribute to the betterment of the environment rather than destroy it. The title of the book "Cradle to Cradle" encapsulates their goal of designing objects that when they are no longer needed, naturally become useful inputs for the production of other objects rather than getting sent to the grave (or buried in a landfill). For example, they would like to see the creation of food packaging that could be thrown on the ground when the contents are consumed and would become fertilizer rather than non-biodegradable litter. (By this measure, the women concessionaires selling steamed rice treats in Indonesian trains are masters of design. The rice is both steamed and packaged in banana leafs, which are simply thrown out the train windows once the rice is consumed. But this practice also creates enormous problems- -since Indonesians have been accustomed to using such environmentally beneficial packaging for generations, they assume that "modern" packaging can be discarded in the same manner, much to the detriment of the Indonesian countryside. If you are living in a world of mixed packaging, some of which can be thrown out the window, and some of which must be discarded by other means, it's hard to keep straight which stuff goes where. That's a vital cultural issue that the authors don't explore here.)

    McDounough and Braungart list the goals for their design program. They challenge inventors and industry leaders to design factories that "produce more energy than they consume, and purify their own waste water," and products that "can be tossed on the ground to decompose" or become "high-quality raw materials for new products" rather than simply "down-cycled". At the outset, these goals can sound a bit far-fetched. After, all, a factory that produces more energy than it consumes would seem to violate the Second Law of Thermodynamics. But what the authors really mean here is not that the factory would miraculously produce something from nothing, but that the design of the factory would include such things as solar collectors on the roof and devices to capture heat that could then send energy back out to the power grid, perhaps even in excess of electrical energy coming in. They illustrate their lofty dreams with concrete designs that they have helped develop and implement, such as a cosmetics plant in Germany whose wastewater is actually cleaner than the water coming in to the plant, thanks to the new chemical formulations they recommended. What's more, they point out that such design efforts can be even be good for business, since in this particular example, the company was able to cut costs on hazardous materials handling and storage enough to more than offset slightly increased production costs with the new formulas. Such design efforts are fabulous examples of the potential benefits of thinking "out of the box".

    The book contains quite a few additional examples of brilliant design ideas that can save resources as well as money. The book is also filled with surprising tidbits that haven't become general knowledge yet, like the potential hazards of wearing fabric made of recycled plastic bottles, and the fact that PET bottles were found to leach antimony when used as soap containers. The authors point out that the decision to use either recycled paper or virgin paper is not as clear cut as it seems- -while the production of virgin paper necessitates the cutting down of trees, recycling paper requires enormous amounts of bleaching, which produces PCBs. To demonstrate an alternative, the book itself is printed on a paper-free composite of plastics, which could be easily recycled into more book-grade plastics. The informative details and design goals of the book are quite interesting. However, the text often meanders around and through topics that are at best tangential or described better in other volumes. At times, some details or issues are also rehashed repetitively. In these places, it would have been better to focus on explicating McDonough and Braungart's own design program more fully. They've got some neat ideas that are well worth exploring, and it would have been great to be able to read even more about them and less about the general problems of environmental destruction that are described better in other books.

    4-0 out of 5 stars Every student of design should read this book
    I am a graduate student in a school of architecture that talks alot about doing 'sustainable design' and the 'green' architecture that has become a fad of late. This book makes the designer think not about efficiently designing buildings, but efficiently designing MATERIALS to eliminate the dangers that are inherent to the chemistry of almost every modern building product. It was an eye-opening read for me and has changed the way i think about 'sustainable design' and what the true goal of 'green' architecture should be. ... Read more


    6. Implementing Six Sigma: Smarter Solutions Using Statistical Methods, Second Edition
    by Forrest W. Breyfogle III
    list price: $100.00
    our price: $87.00
    (price subject to change: see help)
    Asin: 0471265721
    Catlog: Book (2003-03-24)
    Publisher: Wiley
    Sales Rank: 20231
    Average Customer Review: 4.42 out of 5 stars
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    Book Description

    * Includes new and expanded coverage of Six Sigma infrastructure building and benchmarking.
    * Provides plans, checklists, metrics, and pitfalls.
    ... Read more

    Reviews (45)

    5-0 out of 5 stars A clear roadmap to successful Six Sigma implementation
    Forrest Breyfogle's new text, "Implementing Six Sigma", provides clear and well-defined examples, case studies and guidelines for the justification, design and "smarter" implementation of Six Sigma methodologies in any organization. The practical examples of "Smarter Solutions Using Statistical Methods" show how organizations can enhance the bottom-line benefits of Six Sigma implementation through the innovative application of proven concepts. Breyfogle's real world experience in assisting clients like IBM, Motorola and Dell is evident on every page.

    The unique value of the book is in it's multi-tiered approach to each of these issues. Concepts are introduced, discussed and documented in several levels of detail, each suitable to a different reader, from the non-technical senior executive, through the implementing functional manager, to the working quality engineer.

    An excellent glossary and extensive reference tables make this book a valuable addition to any professional reference library. Pragmatic "how to" guidelines make it an easy to follow roadmap for successful Six Sigma implementation.

    5-0 out of 5 stars A "Must Have" for Six Sigma and QE Practitioners
    The first edition of Implementing Six Sigma was the best book available for Six Sigma practitioners and quality engineers. The second edition increases the lead over other contenders.

    First of all, Six Sigma is defined as a system that improves business performance through cost reduction and revenue growth by improving all business processes and increasing customer satisfaction. It is not just a quality improvement system.

    Second, all of the statistical tools are described, explained and illustrated with real world examples. And in addition:
    • The Seven Management Tools to analyze "idea data"
    • Lean tools to reduce waste as defined by Taichi Ohno
    • Theory of Constraints to identify and break bottlenecks
    • Project Management and Change Management
    • Team effectiveness
    • Creativity
    are all integrated into "Smarter Six Sigma Solutions" to provide a holistic approach to business improvement.

    In other words, if you want to make real improvements in real life business situations, this is the book to show you how to do it. Also, if you want to pass the ASQ Six Sigma Black Belt certification exam, there is no better text.

    4-0 out of 5 stars A Very Comprehensive Source
    I bought this book directly from the author out of the trunk of his car, so I can tell you that you definitely get a better price from amazon.com. Anyway, this is without a doubt, the most comprehensive book on the subject. Breyfogle has gone to a lot of trouble to make sure that he has covered all aspects of Six Sigma in sufficient detail that the reader will be able to apply these methodologies successfully from the start. One of the key ingredients he spends a lot of time on is the idea of focusing and aligning efforts with corporate or organizational goals and metrics. These he refers to as the "satellite level"*. There are lower operational levels (30,000 foot and below) that need to be aligned with the satellite level in order that six sigma projects are driven for most effectiveness to the organization.

    Forrest Breyfogle has been a quality leader in our community (Austin, Texas) for a number of years. I knew him since his days at IBM in the early '90s. That doesn't mean that I can't give an unbiased view of this book, however. Note I'm not giving it 5 stars as some have done. I am trying to give it a fair assessment, however. I've seen many technical books of this nature written in a more conversational way that are a little easier to read with better vocabulary, grammar, and organization. But if you want a book that covers it all, there is nothing out there I know of that can beat this one.

    This book claims to focus on both product and service quality. However, as with many books that claim to cover the service sector, it is a little weak in that area. There are some books that cover services better than this one, I think, and so if that is your specialty, you may want to use one of those books to supplement the treatment of six sigma in this book. I like "Ultimate Six Sigma" by Keki Bhote. That book uses the concept of NOAC (Next Operation As Customer) to drive interdepartmental process improvement. Bhote is a big fan of Dorian Shainin, the consummate engineer of quality tools, and he is now arrogantly calling some of the Shainin tools "Shainin/Bhote" tools. But I've seen a lot of books that look like advertising brochures for consultants. His and Breyfogle's book both have that fault. But I have to like them simply because they are comprehensive, authoritative, and useful. I think the advertising brochure syndrome is really the fault of publishers that let authors get away with it. I would think a respected technical publisher like Wiley would not accept that kind of tone in any of its books. But like "Coke C2" and low carb bread, we are swamped with advertising from every direction and it only gets worse.

    Another good book you might want to consider is "Lean Six Sigma for Service" by Michael L. George. This book specializes in only the service sector and is therefore, a very good book for that kind of work with some excellent case studies.

    *Service Mark of Smarter Solutions

    2-0 out of 5 stars Hastily Assembled and Poorly Organized
    When my wife brought this home from her Six Sigma Green Belt training, I eagerly opened it and spent a couple hours reviewing it's "treasures". I was disappointed.

    As a provider of Six Sigma Training and a certifed Black Belt myself, I had expected better from one of the most recognized names in the field. Breyfogle and his team have assembled several meaningful aspects of the Six Sigma art. However, any sense of flow or logical progression were interrupted by commercials for his company's "unique" approach. His team's frequent use of poorly defined vocabulary added to the confusion. Most disturbing, however, was the characterization of the value of the "wisdom of the organization", which could mislead potential implementers of the method to minimize the critical need for empirical data collection and analysis. They seem to promote the the more typical, "Ask Larry, he knows".

    Typos, confusing sentence structure, and poor publishing practices lead me to wonder if Dr. B reads his own defect reduction philosophies. The Voice of the Customer in this instance says: el Stinko.

    If you buy this book, you will find use in it. It's a good collection of techniques and ideas, and many of the examples are helpful. However, I would suggest looking for something cheaper and more professionally executed. The price may lead you to believe that this is the consumate work of the field. If it is, I guess that's good news for you and me. Without much effort, we could write and publish a better Six Sigma book than this shallow collection of Clip Art, rambling prose, and poorly referenced diagrams.

    5-0 out of 5 stars Better than Ever
    The second edition of Implementing Six Sigma, by Forrest Breyfogle, substantially updates and enriches the original work. In it's current form it may very well be the most comprehensive source of information about the practical application of statistical techniques in Six Sigma work.

    Like the previous edition, it is a highly informative book that illustrates how to tightly integrate balanced scorecard metrics with improvement techniques, to include Lean, Six Sigma, and theory of constraints (TOC) tools. Breyfogle's expanded step-by-step project execution roadmap illustrates when Lean/Six Sigma tools can be used to significant effect throughout the define-measure-analyze-improve-control (DMAIC) improvement cycle in a variety of settings.

    Other reviewers in the field have found the new book to be of significant value as well.
    Writing in the February 2004 ASQ "Six Sigma Forum Magazine", Roger Hoerl, Manager of the Applied Statistics Laboratory at GE's Global Research Center categorized the work as "an excellent text for a technically oriented course for Black Belts or Master Black Belts...the most complete compilation of Six Sigma tools on the market."

    In the same publication, William Parr, Department of Statistics at the University of Tennessee in Knoxville, stated "This is the best overall reference, providing encyclopedic coverage of statistical and statistically related topics that are of use in Six Sigma work.

    With this well-deserved professional recognition, Breyfogle firmly positions himself as a world-class authority in the application of successful techniques to the implementation of Six Sigma - and his latest work as the "how to" guide to success. ... Read more


    7. Product Development for the Lean Enterprise: Why Toyota's System Is Four Times More Productive and How You Can Implement It
    by Michael N. Kennedy
    list price: $26.95
    our price: $18.86
    (price subject to change: see help)
    Asin: 1892538091
    Catlog: Book (2003-04-01)
    Publisher: Oaklea Press
    Sales Rank: 15287
    Average Customer Review: 5 out of 5 stars
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    Book Description

    If you're in new product development, or simply work in management and depend on new products for your livelihood, this is definitely the must-read of the decade. You're going to love the increased productivity and the freedom to be creative of this new product development system.

    Where do you suppose it originated? Toyota, wouldn't you know. Iffamiliar with what's going on in industry today, you're already aware that the Toyota Production System is the envy of Western manufacturing. Companies like Dell Computers and Pella Windows are using it to sock it to their competition. But did you know that Toyota's new product development system is just as important to the ongoing success of Toyota? Consider this. Toyota's new product engineers are 400 percent more productive than those employed by most companies. Talk about productivity. It's enough to make top management want to dance a jig. This book explains that system and how it can be implemented.

    Hold on. Before you click the order button, or surf to another site, let us make you aware of one more very important thing. The Toyota new product development system this book explains has very little if anything to do with the Toyota Production System. The former is how Toyota develops new products. The latter is how Toyota manufactures them. Both systems deliver extremely high productivity, both free people to do their best, but beyond that, there really aren't many similarities. You need to read this book to find out why. Believe us when we say, no company that depends on an ongoing flow of new and improved products can afford to ignore the revelations it contains or the potential advantages in terms of productivity and creativity that can accrue from following the method outlined in Product Development for the Lean Enterprise. ... Read more

    Reviews (2)

    5-0 out of 5 stars Thought Provoking Mental Nourishment
    Michael Kennedy's book, Product Development for the Lean Enterprise, gives an experienced insight into the dilemma faced by some of North America's largest organizations, those who have embraced management science in all of its complexity to win national awards, only to find they are unable to compete successfully at the customer level. Using an engaging fictional narrative, Kennedy provides a fresh insight into product development; this book will challenge your beliefs and understanding and likely intrigue you sufficiently to investigate how aspects of the process can be made applicable in your enterprise. It is a treasure trove of information on, not just its principal topic, Toyota's unique product development process, but details on establishing and operating "a process renewal team" and "large group interventions for organizational change".

    In Michael Kennedy's very readable book, one is introduced to Toyota's design concepts, unconventional to the majority of us in corporate North America. Imagine your product development process stipulating:
    • explore not one, but multiple design solutions at the same time;
    • delay the design's narrowing process to as late as possible in the process;
    • demand the building and testing of multiple design models and prototypes for performance conformity;
    • have the development, retention and reuse of engineering knowledge and skills a top priority for the company;
    • eliminate the use of complex integrated task based program and plans by delegating each program designer to prepare his/her own time-lines to meet fixed review dates and performance levels; and
    • have functional engineering managers focus on teaching and mentoring engineering talent, not administration.

    In addition to product development, Kennedy's book gives the reader an overview of change management issues from strategy, to personal and political conflict, to presentation and implementation tactics. The book stimulates thought; it proposes possibilities; it gives a glimpse into the future of an enlightened company's product development process. It is beyond a wake-up-call; it is mental nourishment to everyone whose enterprise relies on engineered products.

    5-0 out of 5 stars Entertaining and Compelling, a unique perspective on Toyota
    Michael Kennedy has created a most entertaining and informative book which explores an, heretofore, unexplored aspect of why Toyota, and companies like Toyota, excel at bringing new products to market with 4 times the efficiency of their North American competitors. The book is written in a fictionalized style, ala "The Goal", and conveys the philosophies and paradigms that Toyota embraces which set them apart, in time-to-market and profits, even in this post-bubble economy. Kennedy draws from his life experiences, both as an organizational developer of concurrent engineering processes at a Fortune 100 company, and from his involvement with a National Center for Manufacturing Sciences (NCMS) collaboration which studied and documented this subject. His volume chronicles how IRT Industries, struggles with their product development processes, their discovery of how Toyota uses knowledge-based paradigms, and how IRT grudgingly realizes that major paradigms shifts, not process changes nor process compliance is required to be a world class product development company. And, maybe best of all, he provides a detailed plan and methodology by which enlightened companies can implement what they learn from this volume. ... Read more


    8. Information Systems Management in Practice, Sixth Edition
    by Barbara C. McNurlin, Ralph H. Sprague
    list price: $130.00
    our price: $130.00
    (price subject to change: see help)
    Asin: 0131011391
    Catlog: Book (2003-07-16)
    Publisher: Prentice Hall
    Sales Rank: 26896
    Average Customer Review: 2.75 out of 5 stars
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    Book Description

    This book deals with the management of information technology (IT) as it is being practiced in organizations today. Its emphasis is on the current material that information systems executives find important, and organizes it around a framework that provides guidance.In this sixth edition, the key themes are the Internet economy, the global marketplace, e-enablement, knowledge management and knowledge sharing. It continues to merge theory with practice through case examples of real companies' use of IT.For information technology managers and executives. ... Read more

    Reviews (12)

    5-0 out of 5 stars Ideal for learning about IS management
    I bought this book for my MSc in Analysis, Design and Management of Information Systems and I consider that it was extremely helpful. The chapter about the perspectives of IS and the role of the CIO are very interesting. In the chapter about Information Systems Planning, they included lots of concepts related to strategy, linking IS Planning with six different approaches/techniques: Stages of Growth, Critical Success Factors, Competitive Forces Model, Value Chain Analysis, Internet Value Matrix and Linkage Analysis Planning. The chapters about managing systems development are really instructive also. I strongly recommend the book for those IT practitioners whom are seeking a managerial position. It is very useful to managers and strategists as well.

    5-0 out of 5 stars From a network administrator's perspective
    I read this book as part of my first course in a Ph.D.-MIS program. I thought it was a great overview and history of MIS, and provided insight into alternative IS management styles and strategies. The case studies were relevent, current, well written and interesting. I recommend this book for all network and systems administrators. It gives insight into what thought processes should be occurring at the CIO and IS manager levels.

    1-0 out of 5 stars Great paperweight, good consolidation of other people's work
    This book provides various sources of information but no analysis by the book's authors. It is a patch work of case studies, excerpts, and paraphrasing of other texts to which I hope the original authors are getting paid royalties for.

    Some of the diagrams are simplistic, others are useless. More than half of them are from other sources.

    The book seems to formulate points of interest (e.g. traditional, evolving, and present-day IT roles) without providing analysis of why and how this affects future trends in IS management.

    I had to write a review after reading nebulous fluff like, "Being a manufacturer, LifeScan has instituted quality processes." (which successful company doesn't) or "Way back in 1964,..." (not just back, but WAY back). When you do read something of slight interest it is almost always followed by something like, "so says Mr. so-and-so, in this-paper-that-he-wrote." (e.g. pp. 126-127 whenever "Rayport and Sviokla" is mentioned - 4 times in about 1 page of text and in every paragraph - the authors are paraphrasing a point Rayport and Sviokla made)

    I'm truly amazed this book is this bad after five revisions. The authors seem to have the right information, but they really need to provide their own insights and analysis. And also have my high school english teacher review it to cut the fluff out.

    3-0 out of 5 stars College book
    I had to buy the book for one of my class (information resource management) but as an MIS major I though we would get a little more into the 'management' part, and I was disappointed with the book as it doesn't go much indepth of the matter.

    It's a good theory book, let's say!!

    4-0 out of 5 stars a great book, but way over-priced
    I used this book for a graduate course during the summer semester. Overall, I enjoyed the broad-based approach adopted by the authors. The numerous case studies were extremely useful also, as they adequately illustrated what the authors were trying to say.
    My only beef with the book is its price. I don't think it's fair to charge so much for the book. But for the cut-throat price, this book deserves five stars. ... Read more


    9. Microsoft Office Project 2003 Step by Step
    by Carl Chatfield, Timothy Johnson, PMP Carl Chatfield, MCP Timothy Johnson
    list price: $29.99
    our price: $19.79
    (price subject to change: see help)
    Asin: 0735619557
    Catlog: Book (2003-09-24)
    Publisher: Microsoft Press
    Sales Rank: 2732
    Average Customer Review: 5 out of 5 stars
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    Book Description

    This practical, hands-on tutorial expertly builds your skills with Microsoft Office Project 2003—one step at a time! With STEP BY STEP, you work at your own pace through easy-to-follow lessons and practice exercises to learn exactly the tools and techniques you need. Discover how to develop a project plan with tasks, resources, and assignments; create reports; manage multiple projects and dependencies; and track progress and costs while making real-time adjustments. Plus you’ll learn about improvements in team collaboration using SharePoint™ Team Services, Project Web Access, Project Server, and more. The book also makes a great on-the-job desk reference. The companion CD includes a 60-day trial version of the Prjoect Standard 2003 software, as well as demos of Project Standard and Enterprise Project Management.The CD also gives you practice files you can use as you learn, and the Microsoft Office System Reference pack, which contains templates and clip art, and eBook ofStep by Step, and four other eBooks:the Microsoft Office System Quick Reference; the Insider's Guide to Microsoft Office OneNote 2003; the Microsoft Computer Dictionary, Fifth Edition; and Introducing the Tablet PC.Designed for beginner and intermediate level users, STEP BY STEP puts you in charge of developing the skills you need, exactly when you need them! ... Read more

    Reviews (1)

    5-0 out of 5 stars Best one on the shelves
    I want to make comment on this book because this is the best one for Project 2003. I read some books about MS Project 2003 but all look like I can read the same things from Help File or Online Help. In this book you will get the example step by step to help you understand the basic behind. You can do the same thing with more understanding (more and more....) when compare to the thick one.
    This is not only good for the professional but also good for the amateur. The price is right, do not confuse with the thickness of the book when compare with other book. ... Read more


    10. Operations Management with POM Software CD-ROM
    by Norman Gaither, Gregory Frazier
    list price: $135.95
    our price: $135.95
    (price subject to change: see help)
    Asin: 0324066856
    Catlog: Book (2001-07-09)
    Publisher: South-Western College Pub
    Sales Rank: 15943
    Average Customer Review: 1 out of 5 stars
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    Book Description

    This comprehensive text will introduce students to the many operations topics and issues faced by leading service and manufacturing organizations.An emphasis is placed on new developments in the field of operations management and new information resources available, such as the Internet, while retaining a strong focus on the fundamental concepts of operations management.The goal of this text is to help students gain an understanding of what operations management involves, how it relates to other functional areas in an organization, the types of problems that are faced by operations managers, and common decision-making approaches. ... Read more

    Reviews (2)

    1-0 out of 5 stars Rip off
    All textbooks over $50 are a rip off, WRITE A LETTER TO YOUR STATE SENATOR TELLING THEM YOU WON'T STAND FOR THESE OUTRAGEOUS PRICES ON TEXTBOOKS FOR SCHOOL. MOST STUDENTS CAN'T AFFORD TO PAY THESE RIDICULOUS PRICES!!! WE CAN BEAT THE ENDLESS NEW EDITION CYCLES THAT PUBLISHERS RIP US OFF WITH IF WE MAKE IT KNOWN!! WE CAN'T AND WON'T STAND FOR THIS!

    1-0 out of 5 stars PERSONAL COMMENT
    This book is a guide for all people involved in manufacturing processes. ... Read more


    11. The Balanced Scorecard: Translating Strategy into Action
    by Robert S. Kaplan, David P. Norton
    list price: $35.00
    our price: $23.10
    (price subject to change: see help)
    Asin: 0875846513
    Catlog: Book (1996-09-01)
    Publisher: Harvard Business School Press
    Sales Rank: 4039
    Average Customer Review: 3.92 out of 5 stars
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    Book Description

    Here is the book--by the recognized architects of the Balanced Scorecard--that shows how managers can use this revolutionary tool to mobilize their people to fulfill the company's mission.More than just a measurement system, the Balanced Scorecard is a management system that can channel the energies, abilities, and specific knowledge held by people throughout the organization toward achieving long-term strategic goals.

    Kaplan and Norton demonstrate how senior executives in industries such as banking, oil, insurance, and retailing are using the Balanced Scorecard both to guide current performance and to target future performance.They show how to use measures in four categories-financial performance, customer knowledge, internal business processes, and learning and growth-to align individual, organizational, and cross-departmental initiatives and to identify entirely new processes for meeting customer and shareholder objectives.

    The authors also reveal how to use the Balanced Scorecard as a robust learning system for testing, gaining feedback on, and updating the organization's strategy.Finally, they walk through the steps that managers in any company can use to build their own Balanced Scorecard.

    The Balanced Scorecard provides the management system for companies to invest in the long term-in customers, in employees, in new product development, and in systems-rather than managing the bottom line to pump up short-term earnings.It will change the way you measure and manage your business.

    ... Read more

    Reviews (38)

    5-0 out of 5 stars Overcome Poor Communications and Bureaucracy for New Actions
    The Balanced Scorecard looks at the important issues of alignment, coordination, and effective implementation. Most business thinkers like to start with the big picture, and end there. As a result, most ideas for going in a new direction are quickly diluted by misunderstanding, falling back on old habits, and lethargy. Since Peter Drucker first popularized the idea of business strategy, there have been vastly more strategies conceived than there have been strategies successfully implemented as a result. Much attention has been paid to devising better strategies in the last four decades, and little to implementing strategies. The big pay-off is in the implementation, and The Balanced Scorecard is one of handful of books that provide important and valuable guidance to explain what needs to be done to successfully execute strategy. You must have more measures, and different measures than the accounting system provides. You also need to link measures and compensation to the key tasks that each person must perform. This book is simply the Rosetta Stone of communicating and managing strategy. The Balanced Scorecard is the beginning of the practical period of maturity in the field of business strategy. Read this book today to enjoy much more prosperity! I also recommend that you read The Fifth Discipline, The Fifth Discipline Handbook, and The Dance of Change to understand more about the context in which you are trying to make positive change. These four books are excellent companions for each other.

    5-0 out of 5 stars Book that spawned a core business approach
    This book is a seminal work that has significantly affected the way businesses frame and execute strategy.

    In a nutshell, the authors show you how to view your business strategy, drivers and key indicators in four dimensions - financial, external (customer satisfaction), internal (processes) and learning/growth. They then show you how to link these to your strategies and develop and execute plan for transforming them into action and results.

    The good and the bad. First, the good - before Kaplan and Norton published this book there was no standardized method for framing and measuring what's important. This book rectifies that. Also, the ideas first introduced have been embraced and extended to the point that a book search of similar titles returns over 2600 hits, and a google search using 'balanced scorecard' as a keyword returns ten time that many. This is a clear indication of how influential this book is and remains eight years after publication. But those are simple statistics. What's important about this book is many of the other resources that have sprang from it assume that you are familiar with the concepts and approach in this book.

    The bad - the writing style, as noted by others is ponderous. That does not diminish the concepts and approach. It is also showing its age, but only because of the body of work that this book has inspired, which has greatly extended and refined the basic ideas. You will still need to read this book to get the most out of the body of work that is based upon it. Also note that even Kaplan and Norton, the authors, have extended this work into strategy maps and a 'strategy-focused organization' paradigm.

    Overall this book has - and will continue to - influence thinking. The ideas set forth are still evolving and have been embraced by some of the largest (and smallest) companies on the planet. If you are new to this material I recommend visiting Balanced Scorecard Institute (ASIN B00006CKQ2) for introductory information, and Balanced Scorecard Online (ASIN B00006DBZ5) for more detailed material.

    5-0 out of 5 stars Be a Top Performer
    If you want to rise to the top in your business and career you need to have a great system for managing results. The management cycle involves defining objectives, assigning responsibilities, developing performance standards, evaluating results, and developing improvements where necessary.

    There may be many layers or hierarchies of organizational objectives, such as Corporate, Branch, Department, Team, and Individual. A good management system will capture all of the organizational objectives, and all will be linked to the overall business strategy. One helpful tool for capturing organizational objectives is the Balanced Scorecard. This system
    uses measures in four major categories:

    1. FINANCIAL PERFORMANCE

    2. CUSTOMER SATISFACTION

    3. INTERNAL BUSINESS PROCESSES

    4. LEARNING AND GROWTH REQUIREMENTS

    The actual measures selected are highly dependent upon the type of business and should be carefully developed to ensure proper
    results are obtained. The goal is to select measures that best relate to the overall company strategy. As such, each scorecard will be unique. I have used a Balanced Scorecard and highly recommend them to help organize the complex assemblage of organizational objectives into a unitary whole. This fantastic book tells you everything you need to know. Highly recommended!

    3-0 out of 5 stars Once a 5 star essential, but now slightly outdated
    Kaplan and Norton are the visionaries behind the Balanced Scorecard (BSc), and this is their first book on the subject. BSc as Kaplan and Norton conceived of it was focused on measurement, specifically measuring variables that had some linkage to corporate financial results so that the direction of the organization could be determined prior to the occurrence of a bad quarter or two. THE MEASURES OF ANY MANAGEMENT CONCEPT ARE ITS ADOPTION AND ITS STAYING POWER, AND KAPLAN AND NORTON'S BSc IS AN OVERWHELMING SUCCESS.

    BUT companies that enacted BSc's started to tie them to corporate strategies, making them strategic management tools and not just measurement tools. One of the advancements was to tie define measures that measured the success of strategic intent as defined by specific objectives and goals. Another was to create cause and effect maps of the objectives, called "strategy maps."

    Measurement is, of course, still an important part of the BSc, but the process of determining what to measure begins higher up the strategic ladder. KAPLAN AND NORTON THEMSELVES CHRONICLE THE GROWTH OF BSc INTO A STRATEGIC MANAGEMENT TOOL IN THEIR SUBSEQUENT WORK.

    So, this book is a bit outdated, though it is still a useful introduction. However, I recommend that you try:
    * Strategy Maps: Converting Intangible Assets into Tangible Outcomes by Kaplan and Norton

    * The Strategy-Focused Organization: How Balanced Scorecard Companies Thrive in the New Business Environment, also by Kaplan and Norton

    * Balanced Scorecard Step-by-Step: Maximizing Performance and Maintaining Results by Paul R. Niven

    And a good introductory article to the idea of strategy mapping is "Using the Balanced Scorecard as a Strategic Management System", a Harvard Business Review article by Kaplan and Norton that is also available on Amazon.

    2-0 out of 5 stars OK
    The book is somewhat helpful, but given the current conditions, it is no longer applicable. I would rather go for the new book Six Sigma Business Scorecard, which is a surprisingly good modification and has a new revolutionary theme to it. ... Read more


    12. What Is Six Sigma?
    by Peter S. Pande, LawrenceHolpp, Pete Pande, Larry Holpp
    list price: $12.00
    our price: $9.00
    (price subject to change: see help)
    Asin: 0071381856
    Catlog: Book (2001-10-26)
    Publisher: McGraw-Hill
    Sales Rank: 5635
    Average Customer Review: 4.36 out of 5 stars
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    Reviews (11)

    4-0 out of 5 stars Worth the time
    This book is an excellenct introduction for those who just need to 'catch up' with eveyone else talking Six Sigma. It is an easy-read, well-written synopsis of Six Sigma and Six Sigma implementation. It is not an indepth look at statisitcs, SPC or implementation--there are plenty of books out there for that, several by the same author, but it is a very helpful book that I will keep in my library and have already worn the cover by lending it to colleagues.

    3-0 out of 5 stars Six Sigma Overview
    If you are looking for a book to take you from no knowledge of Six Sigma to a very elementary level of knowledge, this could be useful. I found myself feeling like I was reading a company brochure for Six Sigma that was too long. The book falls into a middle ground of not having enough information to be useful in implementing Six Sigma yet might have too much for the average person.
    I originally thought this would be a great book to give to people that congratulate me on being a Six Sigma Black Belt, that they once took Karate but never got that far, to understand Six Sigma. After thinking about the level of knowledge of many people regarding basic statistics I think as simple as this book is it may be over the general person's comfort level. I'm afraid it might cause people to shut down from feeling overwhelmed. If they have basic statistical skills, they should have no problem understanding this though.
    Maybe the book is perfect for people being asked to participate in Six Sigma initiatives or working with a company that is implementing Six Sigma. I would be uncomfortable giving this to somebody with no Six Sigma knowledge and not being available to discuss it with them, hold their hand through it. If you have a real interest in Six Sigma, pick up one of the "heavier" books, including The Six Sigma Way by the same author. You can skim through it and get this same information. If you want more information it will be there, no need to buy another book.

    4-0 out of 5 stars Interesting, But Apparently Not Sufficiently Persuasive
    This book circulated at my company while decisions were being made as to what management consultant vehicle to pursue. I thought it was quite interesting, and was ready to seek the training, become a black belt and so forth -- but our firm decided to go with Three Rho, because it's twice as efficient for half the price. Such is life. Rho Rho Rho.

    5-0 out of 5 stars All The 6 Sigma Basics and Just the Basics
    Of the Six Sigma books I've read, this is the one I'd recommend most highly. It will give you the basic "tools" of Six Sigma in a compact, useable form. I feel that this would be an excellent text for corporate training on Six Sigma, certainly for an introductory course.

    A quick read of the reviews on Amazon will give you a feel for why people are skeptical of 6 Sigma: the feel-good tone of most writing on 6 Sigma and the insistence that it "is not a flavor-of-the-month management trend" make many of us suspect that 6 Sigma is not much more than hollow jargon and acronyms.

    Lets accept that these criticisms are valid and further that many "practitioners" are just self-aggrandizing or worse. But that still leaves us with the essential difficulties of positive change in any organization: you need to overcome assumptions that your organization's subculture may not even realize it has. What a corporation does by accepting Six Sigma is that it empowers people to gather data to challenge what "everybody knows". Most importantly, it sets a very high quality standard, which reinforces the sanctioning of data-driven change.

    The authors of "What is Six Sigma" put it very well early on: "proactive management means making habits out of what are, too often, neglected business practices: defining ambitious goals and reviewing them frequently, setting clear priorities, focusing on problem prevention rather than firefighting, and questioning why we do things instead of blindly defending them."

    I feel that the greatest flaw in Six Sigma is that many practitioners and even the books permit the basics to be lost in the shuffle. If one listens to people talk about Six Sigma, its easy to forget that a critical part of Six Sigma is that the data comes first, not the solution. I often hear co-workers say "we need to finish this project to improve our six sigmas" or "if we could get rid of this server we'll all get our green belts".

    The term Six Sigma is derived from statistics and many books gloss over the statistics and move right on to basic project management techniques or how to overcome objections to Six Sigma. This book gives a clear and brief explanation of how to calculate standard deviations and includes a handy table to help with determine "sigma levels". Every Six Sigma book should respond to the challenge raised by this book and also include this information in the first 10 pages.

    Finally, I recommend this book because it is concise and to-the-point. I feel that the fluff and/or Machiavellian advice in many of the other books just feed into people's healthy skepticism and distract people from the beauty of Six Sigma: the challenge to strive for near-perfect quality and the sanction to use statistics to cut through the inertia in our work lives.

    I would also recommend Michael Lewis' "Moneyball" (ISBN 0393057658) as a companion book. Lewis (author of "Liar's Poker") uses Wall Street trading as an analogy to explain why the Oakland As baseball team is one of the successful teams with much less money than most. But I also see an analogy relevant to the topic of Six Sigma. "Moneyball" shows how one can achieve superior results by testing what everyone thinks they know with fact gathering and rigorous analyses. Moneyball and "What is Six Sigma" may prove to be an inspiring combination.

    5-0 out of 5 stars Perfect Company Primer
    This short but insightful guide is the perfect reading assignment prior to a Six Sigma implementation. The book provides a brief overview of what Six Sigma is, who does what and how the most successful companies have implemented Six Sigma using the DMAIC process (Define, Measure, Analyze, Input, and Control)
    If you are thinking of implementing Six Sigma. Keep this little book on your desk or in your back pocket for immediate reference. We use a copy at my office to gain an organizational understanding of Six Sigma. In the future we will implement Six Sigma, using some of the basic principles outlined here. ... Read more


    13. Quality Improvement Through Planned Experimentation
    by RonaldMoen, Thomas W Nolan, Lloyd P Provost
    list price: $75.00
    our price: $66.75
    (price subject to change: see help)
    Asin: 0079137814
    Catlog: Book (1998-09-08)
    Publisher: McGraw-Hill Professional
    Sales Rank: 362963
    Average Customer Review: 4 out of 5 stars
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    Book Description

    The methodology engineers need to plan and conduct experiments to quantify cause-and-effect mechanisms in complex systems

    Updated to include the latest in experiment design, this breakthrough resource offers a comprehensive framework for the sequential building of knowledge -- a model for improvement -- that is key to making improvements. Step by step, you discover the tools and properties of sound experiments, the methods of planned experiments, and their application to the design of new and improved products and services.

    Case studies of experiments in action, and forms and checklists facilitate the adoption of the methods into your daily work. The Second Edition includes new and expanded coverage of how to:


    * Test changes to products, processes, and systems
    *Evaluate the measurement process
    * Extend planned experiments to large systems
    *Apply experiments to new product design ... Read more

    Reviews (1)

    4-0 out of 5 stars A serious book for quality practitioners
    This is a book about quality improvement via proven techniques of statistical experiment design. It is full of illustrative examples, with mathematical details kept to a minimum. It is an excellent source of reference for industry personnel interested in improving the performance of products and processes beyond the deployment of the usual technical (engineering) approaches. ... Read more


    14. Manufacturing Engineering and Technology (4th Edition)
    by Serope Kalpakjian, Steven R. Schmid
    list price: $118.00
    our price: $118.00
    (price subject to change: see help)
    Asin: 0201361310
    Catlog: Book (2000-06-15)
    Publisher: Prentice Hall
    Sales Rank: 88853
    Average Customer Review: 4.75 out of 5 stars
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    Reviews (4)

    4-0 out of 5 stars A must for the student of manufacturing
    I like this book and think it should be in the hands of every manufacturing engineer. Most of the classical manufacturing subjects for example materials technology is treated, but also modern subjects like computer integrated manufacturning systems and automation. As far as I can see it is updated with the latest research and engineering practice.

    5-0 out of 5 stars Classic Manufacturing Technology Working Book [1989 ed]
    This is one of 2 books that captures the essence of a manufacturing management (or industrial engineering) engineering undergraduate degree- the other being an operations management text from Ray Wild, Nigel Slack, or Laurie Mullins. To help get an idea of what being a manufacturing engineer involves, prospective students should envision a dose of intense team & individual industry-based change projects, and striving globally competitive companies to add "seasoning" to these books. The broad 'technology' contents are useful for industry veterans, consultants, and undergraduate students alike, as well as being a good starting point for researchers.

    Over 1000 pages of richly detailed and illustrated yet concise contents span:

    * materials properties- metals, behaviour & testing, properties, alloys, production of steels, non-ferrous production, plastics, ceramics, and composites.

    * metal casting processes and equipment- fundamentals, processes, and design & economics.

    *forming and shaping processes and equipment- rolling, forging, extrusion and drawing, sheet-metal forming, powder metallurgy, forming & shaping plastic & composites, forming & shaping ceramics & glass.

    * material removal processes and machines- cutting, tolls & fluids, round-shape processes, various-shape processes, machine tools and economics, abrasive processes & operations, and non-traditional processes.

    * joining processes and equipment- oxyfuel & arc & resistance welding, solid-state welding, metallurgy, brazing/soldering & mechanical joining processes.

    * surface technology- characteristics & measurement, tribology, surface treatment, fabrication of microelectronics,

    * common aspects of manufacturing- metrology, testing and quality assurance, human factors and safety.

    * manufacturing in a competitive environment- automation, integrated systems, competition and economics.

    The strengths include the vast amount of detail, illustrations, references and exercises to embed learning; broadness yet correctness of content; and many examples of industrial application and usefulness for industry. An updated version, with further additions on latest technologies, process control, and systems analysis/simulation & change management, would address the only weakness of the text (the section on competitive environment manufacturing). Thoroughly recommended as a reference and how-to book in manufacturing (suspect latest version even better!)

    [Refers to first edition 1989 ISBN 0201128497]

    5-0 out of 5 stars an excelent engineering refrence
    this book contains all the information ever needed by a mechanical production engineer. it is a usful addition to all libararies.

    5-0 out of 5 stars An excellent introduction to the various man. processes
    I used this book in a manufacturing engineering course at SUNY Stonybrook. Since graduating I now work as a process engineer, and I have found the book's content to be highly relevant to the field and I still use it as a reference guide to this day. ... Read more


    15. The Goal
    by Eliyahu M. Goldratt, Jeff Cox
    list price: $24.95
    our price: $16.47
    (price subject to change: see help)
    Asin: 0884271781
    Catlog: Book (2004-07-01)
    Publisher: North River Press
    Sales Rank: 2474
    Average Customer Review: 4.4 out of 5 stars
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    Book Description

    Over 2 million copies sold!Used by thousands of companies and hundreds of business schools!Required reading for anyone interested in the Theory of Constraints.This book, which introduces the Theory of Constraints, is changing how America does business.The Goal is a gripping, fast-paced business novel about overcoming the barriers to making money.You will learn the fundamentals of identifying and solving the problems created by constraints.From the moment you finish the book you will be able to start successfully addressing chronic productivity and quality problems. ... Read more

    Reviews (189)

    5-0 out of 5 stars Informative and Entertaining
    Told in first person in the form of an entertaining novel, Goldratt's "The Goal" is a popular book that explores ideas valuable to managing numerous business situations. We are placed into the life of plant manager Alex Rogo as he faces an immediate production crisis and the threat of plant closure. During a business trip, he has a chance encounter with manufacturing guru Jonah.

    Rogo's dialogue with this teacher as he wrestles with his own plant and it's manufacturing problems serves up a rich body of material that requires no background in manufacturing or assembly line processes. It remains interesting even as inventory management, assembly throughput, and bottleneck analyses take place in his quest to keep his plant in business. The use of a hiking trip to discuss fluctuations and dependencies as a scout troop progresses through the woods is superb, making "Herbie" a recognized name among many manufacturers. The book also provides a valuable illustration of the importance and impact of "choosing what to measure," that is, which numbers (production data) one should track to determine the effectiveness of an operation.

    Reading "The Goal" is well worth the time for anyone managing a business. Its principles are far-reaching and applicable in a wide variety of situations. Given its popularity, you can pretty much bet that your competitors have read it.

    4-0 out of 5 stars The Goal: Book of Plenty or Plenty of Book?
    The main objective of the text is to present Goldratt's theory of constraints. The story is meant to present what would otherwise be a boring and dry text in an easy to read, interesting format. As stated in "Here today, wrong tomorrow" by Daniel Butler, many of these types of books are not even opened, much less read. Goldratt actually adds a compelling story, making the book much more palatable, and also better showcasing the natural flow of the theory of constraints. The story is also inspirational, as it details a man who saves his factory and his marriage at once, as well as the moment when he took a six-pack on the hill to overlook his town trying to sort his thoughts. Those real details make Alex much easier to identify with, and make the book a much more interesting read. The inter-office politics and the scout trip are also two really good areas of the book just for the entertainment value. The late night escapades with co-workers are also mildly fun to read, but I especially liked the way that Goldratt hinted at Alex developing feelings for a co-worker before getting back with his wife. A plot twist like that is far more than I expected from the book by simply looking it. I would recommend this book to any students interested in learning about the fundamentals of the theory of constraints or managerial accounting in general. The fluidity of the book (I read it in about 2 days, a shockingly fast rate of page turns for an assigned book) and the general principles behind the book make it a good choice for an introduction to accounting, or at least far better than a textbook. I would also recommend this book to a manager just because knowledge is power. The theories prescribed in this book may or may not work for an individual corporation, but it is at least worth a read because the said manager's company could really benefit from implementing such a system. If the company would not benefit from it, the manager still read a pretty good book.

    2-0 out of 5 stars I stopped ready after 33 pgs. & found reviews and summaries
    The concept is good. But the marriage details that surround it were TOO MUCH. The points could have been given in overview format and much more concisely stated.

    I got tired of this fast, because I don't have time to read it all. I read about 2 books a weeks, but not when I have to sit through a bunch of boring details.

    Intead, I like the setup of "Mastering the Rockefeller Habits." The first chapter was designed for executives who won't spend the time reading the whole thing, but instead want an overview to quickly grasp the point of the book. These busy readers are then instructed to find the chapters that they are interested in and read up as needed. I recommend reading the whole book, "Mastering the Rockefeller Habits" but I like the option to read or just review!

    Unfortunately, I didn't have this option with "The Goal."

    4-0 out of 5 stars Easy read, but tends to drag at end
    Straight forward & easy to follow reading. The Theory Of Constraints portion was a bit dumbed down and a the romance thread was a little tiresome, but all in all it was a decent read. The last 50 pages are a complete bore...just kept dragging along so I suggest you close the book once you think the hero has saved the town - you won't miss a thing.

    5-0 out of 5 stars The Best Introduction to Operation Management
    "Common sense is not so common." -- Voltaire

    The beauty of this work is that it is able to distill complex but dry operational management issues and transform them into easy to follow conceptual framework that is both enlightening and entertaining. The solutions to the problems are stated in plain language that appear almost like common sense, but "common sense is not so common."

    This book is a must-read for operation consultants, VCs, and restructuring artists. ... Read more


    16. Operations Management and Student CD Package (7th Edition)
    by Lee J. Krajewski, Larry P. Ritzman
    list price: $135.00
    our price: $135.00
    (price subject to change: see help)
    Asin: 0131073877
    Catlog: Book (2004-02-24)
    Publisher: Prentice Hall
    Sales Rank: 32898
    US | Canada | United Kingdom | Germany | France | Japan

    Book Description

    This book blends the latest in strategic OM issues with proven analytic techniques.While maintaining its perspective on the big picture and the strategic importance of operations, this edition shifts its overall approach to a process orientation—both service and manufacturing.Industrial Engineers and Production and Operations Managers. ... Read more


    17. National Electrical Code 2002 Handbook
    by NFPA
    list price: $103.50
    our price: $103.50
    (price subject to change: see help)
    Asin: 087765462X
    Catlog: Book (2001-12-28)
    Publisher: Thomson Delmar Learning
    Sales Rank: 24827
    Average Customer Review: 5 out of 5 stars
    US | Canada | United Kingdom | Germany | France | Japan

    Book Description

    Produced by the NFPA, the popular National Electrical Code® (NEC®) 2002 Handbook contains the complete text of the 2002 edition of the NEC® supplemented by helpful facts and figures, full-color illustrations, real-world examples and expert commentary.An essential reference for students and professionals, this Handbook is the equivalent of an annotated edition of the 2002 NEC® that offers insights into new and more difficult articles in order to guide users to success in interpreting and applying current Code requirements to all types of electrical installations. A valuable information resource for anyone involved in electrical design, installation and inspection, the NEC® 2002 Handbook is updated every three years and provides 100% of the information needed to "meet Code" and avoid costly errors. Delmar is pleased to make this one-of-a-kind reference - containing the most widely accepted and most frequently used criteria for electrical installations in the U.S. - available directly from us for our customers who work in and around the electrical trades. It may be used independently and makes an excellent companion to books in Delmar's best-selling electrical wiring series. ... Read more

    Reviews (2)

    5-0 out of 5 stars Makes me feel smarter!
    I am desk jockey who does electrical design work. I have little in-the-field electrical experience. I use the NEC codes frequently to make sure what I design is code-compliant. I have a copy of the standard 1999 NEC book and found many parts of it difficult to interpret. This new "handbook" version has answered all of the questions and uncertainties I had about the code. It has an illustration and explanation for just about every question I could think of. Even when I don't need a certain thing, I have found myself leafing through the book just to learn more.

    I would recommend this to anyone, but especially engineer types or those who are inexperienced. I feel much more confident about my job and I don't have to ask electricans those questions that make you feel stupid anymore. Even master electricians will appreciate the explanations of code changes from the 1999 version. Overall, I can't recommend this book more, well worth the $50 or so more than the standard NEC book.

    5-0 out of 5 stars Amazing.
    If you hang around with fellow homeowners, there's a lot of water cooler conversation about various things, including the electrical code. This book just nails everything you ever wondered about, everything you haven't yet wondered about, and a few thousand things that you'll never need to know. Want to install a subpanel? Want to figure what gauge of cable to use to supply it? Want to know how to calculate the in^3 fill of a box? How deep to bury an underground cable? How to use raceways? That information totals about 1/4 of 1% of the contents of this book. ... Read more


    18. Design and Analysis of Experiments
    by Douglas C.Montgomery
    list price: $118.95
    our price: $118.95
    (price subject to change: see help)
    Asin: 047148735X
    Catlog: Book (2004-12-10)
    Publisher: John Wiley & Sons
    Sales Rank: 21164
    Average Customer Review: 4.5 out of 5 stars
    US | Canada | United Kingdom | Germany | France | Japan

    Book Description

    Now in its 6th edition, this bestselling professional reference has helped over 100,000 engineers and scientists with the success of their experiments.

    Douglas Montgomery arms readers with the most effective approach for learning how to design, conduct, and analyze experiments that optimize performance in products and processes. He shows how to use statistically designed experiments to obtain information for characterization and optimization of systems, improve manufacturing processes, and design and develop new processes and products. You will also learn how to evaluate material alternatives in product design, improve the field performance, reliability, and manufacturing aspects of products, and conduct experiments effectively and efficiently.

    Discover how to improve the quality and efficiency of working systems with this highly-acclaimed book. This 6th Edition:

    • Places a strong focus on the use of the computer, providing output from two software products: Minitab and DesignExpert.
    • Presents timely, new examples as well as expanded coverage on adding runs to a fractional factorial to de-alias effects.
    • Includes detailed discussions on how computers are currently used in the analysis and design of experiments.
    • Offers new material on a number of important topics, including follow-up experimentation and split-plot design.
    • Focuses even more sharply on factorial and fractional factorial design.
    ... Read more

    Reviews (12)

    5-0 out of 5 stars The three most thought-after of the core "Future X System"
    The three most thought-after amigos of the core "Future X System"
    1. Multi-Objective Programming and Goal Programming
    2. Design and Analysis of Experiments, 5th Edition
    3. SixSigmaServer.com (our full innovation)
    Making use of:
    QMS, ISO, SixSigmaServer.com
    Linear Programming
    Mathematics
    Multiple criteria decision making
    Multiple criteria decision making
    Operations Research
    Programming (Mathematics)
    Science/Mathematics

    In brief, most real-life problems involve making decisions to optimally achieve a number of criteria while satisfying some hard or soft constraints. Tackling several methods for solving such problems are presented by the leading experts in the area.
    So we have to examine a number of very interesting theoretical modeling, analyzing and solution of real-life problems. However, Six Sigma add-on addresses the problem domain or in another word addresses the defect/errors together with their conversion to yield/success in the overall module. Many modules are lacking addressing the "problem domain' before and after the fact. This is the reason global car companies still suffer from recall in millions. Also we convert the whole into J2EE server thereby migrate from excel limitation, though we import and export it. We open to B2B relationships respecting this craft and its community.

    Alan Darwish
    312 388 5500
    info@sixsigmaserver.com
    SR Real Time Future X Systems Architect

    5-0 out of 5 stars EXCELLENT BOOK
    This is the best book for beginners to DOE, students and for future reference.

    Chapters 12 and 13 are useful for people interested on Gauge R&R studies (variance components models) and for those that have to understand and apply ISO/IEC 5725 standards at the laboratory.

    A lot of references are listed at the end of the book.

    4-0 out of 5 stars Very Practical and Useful book
    This is one of the Best Works in DOE I have come across apart from the book Statistics for Experimenters by Box, Hunter and Hunter

    1-0 out of 5 stars This is a terrible book.Zero practical value.
    This book is awful.I had it for a DOE course.The professor and the text were useless.There were lots of useless derivations.It was difficult to quickly look up equations or main points.The author just blathered on and one.USELESS!

    I learned more from using google.com.

    5-0 out of 5 stars Great DOE book
    Having taken two experimental design classes with Dr. Montgomery himself, hands down this book is excellent, as is the author himself. A lot of the material that we used in our advanced level experimental design class comes from the extra material that is available for free of off the books supplemental website, and there is a great wealth of more advanced material in there that is worth printing off, and there is a lot of supplemental material. So if you feel solid on what is in the textbook, tackle the supplemental material to further delve into DOE topics. The book uses numerous examples using SAS, Minitab and Design-Expert and lots of enjoyable practice problems, so following along using any of the packages is pretty easy. ... Read more


    19. Effective Project Management: Traditional, Adaptive, Extreme, Third Edition
    by Robert K. Wysocki, Rudd McGary
    list price: $50.00
    our price: $33.00
    (price subject to change: see help)
    Asin: 0471432210
    Catlog: Book (2003-07-25)
    Publisher: Wiley
    Sales Rank: 9063
    Average Customer Review: 4.88 out of 5 stars
    US | Canada | United Kingdom | Germany | France | Japan

    Book Description

    * An updated edition of the bestselling book on managing IT projects
    * New topics introduced in this edition include Adaptive and eXtreme management methods, team selection and management, and risk analysis
    * Immerses readers in a simulated real-world situation where they must perform as seasoned project managers to move example projects through their lifecycles
    * Walks readers through a series of projects that they are most likely to encounter on the job
    * Authors adhere to the Project Management Institute's (PMI) curriculum outline
    * The fully-interactive CD-ROM has been updated for MS Project 2002
    ... Read more

    Reviews (8)

    5-0 out of 5 stars Practical book
    I find this book very practical. Project Management is a field where there are many concepts with dependencies on one another. The authors have managed to explain these concepts in a flow that is smooth and easy to understand, and yet with not too many words, i.e. clear and concise words. It surely gives a good foundation to someone who is learning Project Management.

    5-0 out of 5 stars Excellent, yet succinct
    An excellent book on management of IT projects. The author discusses three different kinds of project management: Traditional, Adaptive and Extreme. The book is worth the purchase price for just the discussion on the Traditional project management method. The material about "Adaptive" and "Extreme" variations are icing on the cake.

    What I like about this book is that the author effectively acknowledges the shortcomings of traditional project management and does not harp on its dogma. The material on adaptive project management offers a way out for those projects where the method of implementation is so unknown that traditional full-court project management practices will only hurt and not help. Much of the information on adaptive and extreme project management is similar to the "extreme programming" methodology, but specifically targeted towards a project manager.

    I think this book is an excellent purchase. It is well written and succinct (unlike the 1000 pages of bullet-points from a competing author). Other reasons to purchase the book are its reasonable price and the fact that you get a trial version of Microsoft Project 2002 with it.

    I wish the author had gone into greater depth about earned value. I have found earned value difficult to do without good support from the project management tool (calculating BCWS for example is tedious to do by hand); every time I tried to do earned value for a real project using MP98 or MP2000 the tool has crashed on me.

    In summary I believe that this is an excellent book, and should be read by every project manager.

    5-0 out of 5 stars The third edition is excellent
    There is a complete PM education in this fairly compact book. The third edition touches upon non-traditional project management. In other words, project management in real life as opposed to what is in most every textbook.

    To me the value of the third edition lies in Robert Wysocki's recognition of projects where either the goal is clear but the methods aren't, or where even the goal is unclear. These types of projects seem to predominate in IT. This book is worth purchasing for the insight that the authors bring into the non-traditional non-textbook real-life projects.

    The prose is clearly written and reads very tightly. Contrast this to the random collection of thoughts in Kerzner's book. This book is written for the practitioner, though someone taking a college course in project management would also benefit.

    Excellent book, at an excellent price. You can't go wrong.

    4-0 out of 5 stars Good introductory book
    I purchased this book because I was looking for material to prepare the PMP certification exam. The book is easy to read and the concepts and key terms are clean and well explained. However, from my point of view, is too shallow to be fully "effective". I've been managing software projects for the last 6 years and, after reading the book, I felt that it didn't cover all my expectations, for example, treatment of Critical Chain Project Management is little more than a quote of its existence.

    Anyway, if you are looking for an introductory book on PM I think is a pretty good book, but remember, to gain more in depth knowledge on particular subject matters you'll have to look at the references.

    5-0 out of 5 stars One of best works for overviewing project management
    I find this book superior to Harold Kerzner's respectable text on project management with the definitions, examples, and overall layout of the book being clearer and more easily understandable. The principle obstacle to engineering management (and project management in general) is the precarious "balancing act" managers have to maintain proper technical quality within a reasonable budget and timeline. This book is succinct in presenting this and comes with an informative CD-ROM for further studies. It is a highly recommended addition to any manager's library. ... Read more


    20. Energy Efficiency Manual: for everyone who uses energy, pays for utilities, designs and builds, is interested in energy conservation and the environment
    by Donald R. Wulfinghoff
    list price: $199.95
    our price: $199.95
    (price subject to change: see help)
    Asin: 0965792676
    Catlog: Book (2000-03)
    Publisher: Energy Institute Press
    Sales Rank: 127769
    Average Customer Review: 4.89 out of 5 stars
    US | Canada | United Kingdom | Germany | France | Japan

    Book Description

    This is the primary reference, how-to guide, and sourcebook for energy conservation.It lets you improve efficiency and save money in all types of buildings and plants, ranging from individual houses to commercial buildings to large institutions and industrial plants.It is organized around 400 logically grouped energy conservation actions, presented in language that everyone understands.

    It's for everyone who uses energy, pays for utilities, manages property, operates energy systems, designs, builds, and values conservation and the environment.It's loaded with features that help you quickly find the right information for each application. "Ratings" and "Selection Scorecards" identify your best conservation opportunities."Traps & Tricks" ensure success."Economics" estimate savings and costs.It has been acclaimed by professional and non-technical users.Publishers Weekly says it "answers just about any question [from] homeowner, plant manager, energy policy guru ... as practically useful as it is informative."830 photographs and drawings illustrate the methods.Hundreds of examples give you a feel for real applications.A complete index makes it easy to find every topic and term. ... Read more

    Reviews (9)

    5-0 out of 5 stars Superlative! A must have!
    Superlative!  The ENERGY EFFICIENCY MANUAL by Donald Wulfinghoff is a "must have" for professionals, libraries, facility managers, policy makers, homeowners, and anyone else who is serious about saving energy and cashing in on lower energy bills. It is the ultimate energy saving resource for businesses, industry, and government. PLUS, it will save money and reduce pollution, satisfying corporate bottom lines, policy makers, and environmentalists all at the same time. This book is unique. Highly informative, illustration-rich, and user-friendly, it is treasure trove of everything you need to know about energy efficiency from A to Z. Don't bother looking elsewhere -- the ENERGY EFFICIENCY MANUAL simply has it all. This book will pay for itself almost as fast as you can spot a hot air leak or install an energy-efficient light bulb!

    -- Amy Vickers

    5-0 out of 5 stars A secret weapon for the energy auditor
    As an energy auditor I'd almost call the Energy Efficiency Manual a secret weapon, except it has so many good ideas that I can't help but show it to many of the customers and prospective customers I meet. The diagrams are very useful, as is the self contained but well cross-referenced way in which each improvement measure has been written. For example, talking to the maintenance manager of a hospital, we looked at the diagrams of hot/cold deck multi-zone systems while discussing the pros and cons of upgrading a constant volume air conditioning system to a variable volume system. It is by far the most useful book on energy management that I have ever read (well, in the case of the Energy Efficiency Manual, that I have partially read - its an enormously large book!), and the ratings of each of the measures are particularly useful, along with the practical, no-nonsense approach. The book is extremely well cross referenced and Wulfinghoff has covered an enormous body of knowledge in writing the book. As someone fairly new to the field I'm grateful that he went to the effort of documenting and making available his knowledge and 30 odd years experience in the Energy Efficiency Manual.

    5-0 out of 5 stars Everything you always wanted to know, in plain English
    I nodded my head in agreement while reading Wulfinghoff's philosophy about energy savings in commercial and light industrial facilities. He distills 20+ years of experience in this field with practical, no-nonsense how-tos to gain energy and dollar savings in a wide variety of facilities and end-uses: lighting, water use, steam systems, space heating, water heating, air conditioning, scheduling, pumps, energy management controls: its all here in a well-written, well-illustrated book.

    Perhaps best of all, the author goes beyond theoretical considerations of high-tech efficiency products, with precautions of what works and what might fall short. He also reminds facility managers to be mindful of the human factors that can foil our best efforts. He offers suggestions on how to plan and manage efficiency upgrades complete with information for building operators and occupants, so that the savings persist.

    Highly recommended for anyone managing energy use in facilities, ranging from individual buildings to college campuses to government facilities. [I am a local government energy manager myself.]

    5-0 out of 5 stars Provides practical advice for avoiding pitfalls
    Donald Wulfinghoff's Energy Efficiency Manual is a massive, 1,536-page reference work that is organized to guide the reader quickly to the right information for their particular energy project, problem, or inquiry. The first part of this "user friend" manual has 400 logically grouped activities for improving energy efficiency. each activity begins with Ratings and a Selection Scorecard to help the reader judge the merits and difficulties of that particular activity. "Economics" sidebars estimates the savings, cost, and payback period. The "Traps & Tricks" sidebars provides practical advice for avoiding pitfalls plaguing energy conservation efforts. Energy Efficiency Manual will earn back its cover price over and over again and is an essential, core reference for personal, professional, and community library energy conservation and energy efficiency reference book collections.

    5-0 out of 5 stars Efficiency in technical publications.
    I have been in the Architect/Engineering business for over 20 years. There were several cases in the past where this book would have been of great value. The Energy Efficiency Manual is now my standard resource in saving money and energy for my clients. Mr. Wulfinghoff has invested over 20 years in compiling this manual and this is reflected in the quality of the content. I am particularly impressed with the format, which is extremely accessible to anyone. The book gets right to the point in a highly straightforward manner. I would recommend that authors of other technical books take note and attempt the same. It would certainly make my life easier. In other words I honestly feel that I got my money's worth this time and recommend it to anyone who wants to save energy. ... Read more


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