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$45.00 $42.74
21. Value Stream Management
$123.75 $64.48
22. Factory Physics
$6.95
23. The Lean Manufacturing Pocket
$119.95 $5.00
24. Control Systems Engineering
$35.00 $33.84
25. Understanding Variation: The Key
$85.00 $78.96
26. Workflow Modeling: Tools for Process
$49.95 $42.50
27. Inventory Accuracy: People, Processes,
$130.31 $51.99
28. Unit Operations of Chemical Engineering
$92.33 $64.00 list($100.00)
29. The PDMA Handbook of New Product
$105.62 $33.80
30. Product Design and Development
$9.00 $6.66 list($12.00)
31. What is Lean Six Sigma
$115.00 $59.74
32. Systems Engineering and Analysis
$141.56 $64.20
33. Methods, Standards, & Work
$130.00 $33.93
34. Managing Information Technology
$75.56 $67.51 list($89.95)
35. Design for Six Sigma : A Roadmap
$80.00 $61.45
36. Project Management ToolBox : Tools
$140.00 $46.09
37. Operations Management and Student
$135.00 $123.15
38. Piping and Pipeline Engineering:
$99.00 $67.95
39. Operations Management Flexible
$137.81 $59.00
40. Quality Planning and Analysis:

21. Value Stream Management
by Don Tapping, Tom Shuker, Tom Luyster
list price: $45.00
our price: $45.00
(price subject to change: see help)
Asin: 1563272458
Catlog: Book (2002-06-01)
Publisher: Productivity Press Inc
Sales Rank: 64490
Average Customer Review: 5 out of 5 stars
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Reviews (7)

5-0 out of 5 stars An Excellent Tool for all!!
This book has helped in all areas of our business. We are incorporating it into all of our processes!! Wonderful training tool for any organization.

5-0 out of 5 stars Great tools for Leaning your facility
This book gave me great insight to re-initialized our lean efforts. We have been so busy and got caught up in the value stream mapping craze and kaizen events, but little impact. This book did a superb job in laying out the eight steps, with all the forms, templates necessary to ensure sustainable results. Great work by the authors!

5-0 out of 5 stars Great Selection of Lean Tools
There are a considerable number of very useful tools contained in this book that we used immediately. This book allowed us to put in a process of lean implementation, simple in nature, and very effective.

5-0 out of 5 stars Move Beyond Mapping...Value Stream Management
Great basic, easy to follow plan for implementing lean. Takes us far beyond just the mapping craze. Highly recommended for small and large organizations.

5-0 out of 5 stars The Lean Book for Lean
What I found most beneficial in this book were the ready to use forms/worksheets/templates that I used with my lean team immediately. As a supervisor, this gives the structure for implementing lean, just what is needed, when it is needed. Lean design and very, very practical! ... Read more


22. Factory Physics
by WallaceHopp, MarkSpearman
list price: $123.75
our price: $123.75
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Asin: 0256247951
Catlog: Book (2000-04-04)
Publisher: McGraw-Hill/Irwin
Sales Rank: 64084
Average Customer Review: 4.5 out of 5 stars
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Book Description

Comprehensive Introduction to Manufacturing Management text covering the behavior laws at work in factories. Examines operating policies and strategic objectives. Hopp presents the concepts of manufacturing processes and controls within a "physics" or "laws of nature" analogy--a novel approach.There is enough quantitative material for an engineer's course, as well as narrative that a management major can understand and apply. ... Read more

Reviews (8)

5-0 out of 5 stars Wonderful, in-depth book for Ops Engineers.
This was a required text for my Production and Mgmt course during my undergrad studies as an Industrial and Ops Engineer at the U of Michigan in 2000. Priot to taking the course, I had very little knowledge of how ops research/optiimization tied in with real world settings. Lucky for me, the course was taught by an wonderful, demanding professor who unfortunately had to leave and now is at the U of Cinnatti. Anyway, I was able to gain tremendous understanding of how statistics, queueing theories, game thoeries, and factory mgmt all got tied into one. It was this book that tied all the pieces together and push me forward toward my career path. I continue to use this book as reference and interesting reads in my continued involvement in the Supply Chain areas and optimization areas in the tech industry. This book WILL build a firm foundation for anyone who gives an effort and has an interest in the subject. What you do with the knowledge, is up to you in the future, since many of these concepts take time and experience to apply in the real world.

4-0 out of 5 stars One of 2 best books for both academia and practitioner
Hopp and Spearman wrote the classic issues, manufacturing system, in elegant format. The fundamental of manufacturing systems is deliberately compiled in a single textbook. If you like Askin and Standridge book (1994), you will love this book as well. One thing that forbids me to put 5 stars is this book doesn't have the "material flow/facilities design" issue, which I believe it is the foundation of manufacturing management too. I thought the facilities planning would be included in 2nd edition- but nope :( May be in 3rd edition... maybe... :(

5-0 out of 5 stars When science and manufacturing management finally meet !!!
This book is a reference in Manufacturing Management. All the basic and complex tools of manufacturing are explained and the historical context of their creation is introduced. More interesting is the global understanding of manufacturing issues and the explanations to go beyond the principles of "zero defect", "zero inventory", ... I learned a lot.

4-0 out of 5 stars Great reference book for the manufacturing professional
As a supply chain consultant, oftentimes the quality of my work is directly impacted by the reference aids in my own personal library. "Factory Physics" is such a reference aid that has my work has benefitted from several times.

The book covers all of the traditional manufacturing topics you would expect in sufficient detail: inventory control, JIT, production scheduling, capacity planning, shop floor control, etc. But given that you can buy any number of other suitable, standard P&IC textbooks on these topics, that's not where the value is.

The value in "Factory Physics" lies in the unique content which presents manufacturing management in a "scientific" context. For example, there are chapters on 'Basic Factory Dynamics,' 'Variability Basics,' and 'The Corrupting Influence on Variability.' These chapters demonstrate how manufacturing managers and engineers can move away from the rule-of-thumb, heuristics-based approach to operations planning and control (which is so often is either a guessing game or not based on empirical data) to a more formal, rule- and data-driven approach.

For example, I have been in many factories where management had only a SWAG approach to modeling equipment reliabilities, cycle times and throughput volumes, which drive queues and thus impact shop floor inventory. This book gives you the tools to properly understand these dynamics, if these are important issues to you.

The content in the book on the corrupting influence of variability is a welcome harkening back to the ideas of Edward Deming, who consistently preached about the damage that variation can do when introduced into stable production environments. In my opinion, this is another example of the unique and rare content offered by "Factory Physics."

Other value-adding content includes discussions sprinkled throughout the book on the fallacies and disadvantages of age-old planning and control methodologies, such as MRP or EOQ. In a world where 99% of textbooks believe their only duty to the reader is to simply present laundry lists of all the planning techniques known to humankind, these critical commentaries are a breath of fresh air.

I don't recommend this book lightly, or to individuals who are only loosely associated with operations planning and control positions. Rather, I highly, highly recommend it to serious, mature manufacturing professionals who are not timid of higher level mathematics, statistics and probability theory. If not, the reader would probably not be able to realize the true value of the book and it would go unused.

A former client of mine, who was nice guy but a novice when it came to manufacturing issues, asked me if he should buy "Factory Physics" for his own use. My response to him was this: "If you wanted to learn more about physics you probably wouldn't order reprints of papers by Einstein, Hawking, Bohr, etc. You would go and buy something like 'Physics for Dummies' and start there. I suggest you do the same for manufacturing content."

3-0 out of 5 stars It depends on what are you expecting to learn
This definetely is a good book, the language and the examples used are very illustrative and the content shows that the authors are very experienced and know what they are talking about. However, I believe that this book should not be used as an introduction to production planning and control, this is more something to read after some introduction to those techniques has been acquired, and you are seeking to sharpen your ability to use them. They offer good buy few, very few examples, and the questions and proposed exercises in the back do not have answers. Not good for an introductory class on the subject, a must for those who have already some knowledge about the subject. ... Read more


23. The Lean Manufacturing Pocket Handbook
by Kenneth Dailey
list price: $6.95
our price: $6.95
(price subject to change: see help)
Asin: 0974722103
Catlog: Book (2003-10)
Publisher: DW Publishing
Sales Rank: 7531
Average Customer Review: 5 out of 5 stars
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Reviews (2)

5-0 out of 5 stars Just What I was Looking For
Good balance of theory and application.
Uses straight-forward, common sense approach.

5-0 out of 5 stars Short and Sweet
The book is a great primer for the beginner.
Simple organization and straight to the point. ... Read more


24. Control Systems Engineering
by Norman S.Nise
list price: $119.95
our price: $119.95
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Asin: 0471445770
Catlog: Book (2003-08-22)
Publisher: Wiley
Sales Rank: 25166
Average Customer Review: 4.83 out of 5 stars
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Book Description

Emphasizing the practical application of control systems engineering, the new Fourth Edition shows how to analyze and design real-world feedback control systems. Readers learn how to create control systems that support today's advanced technology and apply the latest computer methods to the analysis and design of control systems.
* A methodology with clearly defined steps is presented for each type of design problem.
* Continuous design examples give a realistic view of each stage in the control systems design process.
* A complete tutorial on using MATLAB Version 5 in designing control systems prepares readers to use this important software tool.
... Read more

Reviews (6)

5-0 out of 5 stars very good book
I have the pleasure to be taking professor Nise's control systems engineering class at Cal Poly Pomona. I have to say that this is an excellent book for control systems. there is a lot of material that is covered by this book. the examples are well presented and they really help you when working on the problems at the end of each chapter. Another plus is the powerpoint slides and the matlab supplementary material included in the CD-ROM. there are nice tutorials on MATLAB and Simulink. this is a definite must have. Highly recommended

5-0 out of 5 stars Well presented and easy to understand
This book is excellent!!. It is well presented and easy to understand. It did not assume that the reader knows the basic and explains the essence that is needed to follow through the subject. Control System is a subject that I had problem grasping while doing my undergraduates because I was thrown with all the mathematical formulas and left to make sense out of them. In short I did not learn much from school. Control system was a dark side for me until I discovered this book. Now I understand more than before and I am read it like a story book. This book made me helped so much that I am compelled to write this review. I wish I had this book earlier. This is the kind of book that I have been searching for all this while

5-0 out of 5 stars The best book in the field.
This is the best book explaining Matlab in control engineering. With this book and "The Student Edition of Simulink" you can do any simulations in control engineering. A must.

5-0 out of 5 stars Best for Undergraduate level
As a contract engineer, I designed a brushless DC motor controller and my company needed a good reference for them to understand the control system. This was far better than all the books I read.
Most people deal with low order control systems and don't want the math to get in the way of understanding the concept. But control systems is a big topic and not typically well explained.
This book is first rate from begining to end; It derives clearly and consisely all math. Builds a good tool set of common place real world examples. And, explians concepts clearly with good illustration.
.

5-0 out of 5 stars Control Systems Made Easy
This is the best book I have read on Control systems and It is for anyone who has been confused by other undergraduate Control System books. It explains everything in great detail. Every topic has been "thoroughly" dealt with and has simple to follow examples.

It does not cover State Space design and Digital Controls extensively, (offcourse you need another volume to cover these topics). However whatever is covered on these two topics is very clear and would be a good bouncing board for someone who wants to pursue control systems in depth.

Probably Mr. Norman would try to write a book or two on State-Space design and digital control systems in the near future ... EXCELLENT JOB MR. NORMAN S. NISE... :) ... Read more


25. Understanding Variation: The Key to Managing Chaos (2nd Edition)
by Donald J. Wheeler
list price: $35.00
our price: $35.00
(price subject to change: see help)
Asin: 0945320531
Catlog: Book (1999-11)
Publisher: SPC Press, Inc.
Sales Rank: 36348
Average Customer Review: 5 out of 5 stars
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Reviews (10)

5-0 out of 5 stars The best beginning SPC book on the market
Dr. Wheeler has given a major contribution to the field of statistical process control in this work. With depth and breadth of material, Wheeler has created a simple yet powerful guide to a topic that at times can be quite intimidating to the statistically untrained. With his simple and illustrative presentation style, this book is easily accessible to all levels of practitioners - professional statisticians will enjoy and benefit from the book as well as novices in the field. While only taking two or three hours to read, it is a treasure-trove of information and we have successfully used it as a textbook in a basic seminar in statistical process control. I think this is an important and landmark piece of work, quite worthy to be mentioned in the same breath with works from legendary figures in the field such as Deming and Shewhart

5-0 out of 5 stars Great book for understanding SPC and process control
My manager at work recommended this book to me as I was about to begin an SPC project. This book was a lifesaver. Wheeler has made SPC easy to understand. As a beginner, I found the work invaluable and I still use it for reference material today

5-0 out of 5 stars Enlightening
I am a non-technical, non-mathematician, steeped in Deming-oriented Continuous Improvement, which I teach at university-level. This is simply the best (and easiest to read) book on the subject of 'control-chart' based SPC. It's in a class all by itself. It's an enlightening book about Life. It will change the way you look at and understand phenomenon. I wish Wheeler would write a series of such books, treating the rest of mathematics in as enlightening and cogent a fashion.

5-0 out of 5 stars Deming for Dummies
Wheeler serves up the best concise easily understood description I have ever seen for both statistical process control and the Deming management philosophy. No executive or manager responsible for imporving an organization can afford ignorance of the information in this compact volume. A leader blessed with competent statisticians may find that Wheeler's book suffices without other material covering the matter in greater depth. Leaders lacking support from statistically sophisticated staff may feel a need to stiffen their understanding with Deming's _Out of the Crisis_ and _The New Economics for Industry, Government, Education_. Even without a thorough understanding of continuous improvement philosophy, Wheeler's book, properly applied to your business, should easily offer an RoI well over 1,000,000%.

5-0 out of 5 stars It takes SIX years to realize the power of this book
I have read this book since 1996; but, I can just feel the power of Wheeler's thought and techniques when I attend a seminar for Safety Professionals in PAPUA today ( Jan 23, 2002 ). Yes, we have been thoroughly cultivating Wheeler's profound breakthrough amidst one of the densest rainforest. ... Read more


26. Workflow Modeling: Tools for Process Improvement and Application Development
by Alec Sharp, Patrick McDermott
list price: $85.00
our price: $85.00
(price subject to change: see help)
Asin: 1580530214
Catlog: Book (2001-02-15)
Publisher: Artech House Publishers
Sales Rank: 25990
Average Customer Review: 4 out of 5 stars
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Reviews (4)

5-0 out of 5 stars Not Limited to Swimlane Diagrams
To me, the chapters on data modeling and use case modeling are the most valuable because I now see them in the context of process modeling. I am wondering if W. H. Inmon's book on the operational data store would help complete this "big picture." Readers of this book benefit from the very extensive experiences of the authors. The authors have seen it all and warn readers which roads are dead ends. This book includes both theory and prescriptions as to how teams can design and document processes and contribute to the alignment of technology with the needs of the organization.

3-0 out of 5 stars Swimlane Diagramming For Analysts Doing Requirements
This book nicely sets forth a detailed methodology for doing swimlane diagramming for workflow business processing. This book is for analysts; the discussion is about the nature of business processes that have workflow as a key characteristic. It is not about the architecture of computer solutions for such processes. If you follow the methodology in this book and flesh out the diagrams with use cases (just briefly touched on here), you will have captured most of the requirements for a business workflow process.

The book is nicely bound and well written. The authors have been around a while and the vocabulary and approach fit nicely with older concepts like business process reengineering. The authors are not unaware of the latest developments and "UML" crops up here and there but not in the index. The diagramming is very simple compared to UML activity diagrams.

This is good reading for the domain experts on a team working on the requirements document and a nice primer for geeks who are forced for the first time to talk to the business side of an enterprise.

5-0 out of 5 stars Comprehensive, fresh and, yes, exciting
Rarely do I get excited about books on workflow modeling. I have a few good books on the subject, all of which provide solid approaches and most of which are well written. This book stands out because it goes beyond merely "solid" or "well written" by giving one of the most comprehensive approaches to workflow modeling I've had the pleasure of reading.

First, like most books on the topic, none of the components of the approach are new. What makes the approach refreshing is the way the authors take standard techniques and tie them together into a coherent process. Second, this book can be used as a workbook during a workflow modeling project, and is well suited to this because of the numerous checklists and diagrams that will prove invaluable every step of the way. Finally, this is the first book of its kind that incorporates use cases, making it invaluable to project teams that have standardized on UML (Unified Modeling Language)or wish to integrate an object-oriented approach into a workflow modeling project. If you're not familiar with use cases I strongly recommend Writing Effective Use Cases by Alistar Cockburn (the best book on the subject in my opinion); UML Distilled by Fowler and Scott is an excellent introduction to that subject if it's new to you.

The approach is straightforward: frame the process and define its scope, understand the existing process (if there is one), design the "to-be" process and develop use case scenarios. I wish to offer one caveat at this point: if you are reengineering a process that is seriously broken you might consider skipping the "as-is" process. Understanding the existing process is useful if your goal is incremental improvement. Reengineering efforts usually radically transform existing processes, making efforts to understand them both moot and wasted.

Some of the highlights of this book include the authors' clear definitions and way of decomposing complex systems into discrete steps and components. For example, they use a five tier view of processes that ensures you have a complete view of all issues and factors. The views are: (1) mission, strategy and goals (I personally extend goals further into Goal-Question-Metric), (2)business processes, (3) presentation, (4) application logic and (5) data. Note that the last three align nicely to a 3-tier client/server architecture. This observation clearly shows how coherent the authors' approach is and how it can foster alignment of technology to business requirements.

I also like how the authors clarify the key issues in process design by pointing out six enablers that you need to account for during the analysis and design phase: (1)workflow, (2) technology, (3) human resources, (4) motivations and measurements, (5) policies and rules and (6) environmental constraints (facilities, external process capabilities, etc.). There is one minor point of disagreement I have between their workflow modeling technique and the one I use. The authors use swimlane diagrams (also called Rummler-Brache diagrams), while I use deployment diagrams. The difference? Swimlane diagrams do not capture phases or cycles. I always place workflows into the context of Entry Criteria-Task-Validation-Exit Criteria (ETVX), which is nearly identical to the TQM Plan-Do-Check-Act (PDCA) cycle. I insist on ETVX because it allows me to spot missing validation points in an existing workflow, and ensures that I clearly define entry and exit criteria, as well as validation points in a "to-be" workflow. Of course I am stating personal preferences - following the authors' approach verbatim will definitely result in a workflow design that is not only "bulletproof", but will align information systems and business process almost perfectly.

This book is a gem. It's readable, full of ideas and, with the incorporation of use cases into the approach, completely up-to-date with respect to IS/IT methodologies. If you want a fresh, modern approach to workflow design this book is the only one that will provide it.

3-0 out of 5 stars The best book on applicacation development modeling to date.
If you've ever asked the question: Is there a great book that teaches an excellent methodology for analyzing real world workflow, and then designing the application that will implement that workflow into an application? I've found the book that answers that question.

Workflow Modeling is the book. It is the best book on the subject that I have read to date, and I've read dozens. It teaches you how to build visual models that illustrate the workflow process, and shows how to implement the model into an application. Superb! But it before it goes out of print. ... Read more


27. Inventory Accuracy: People, Processes, & Technology
by David J. Piasecki
list price: $49.95
our price: $49.95
(price subject to change: see help)
Asin: 0972763104
Catlog: Book (2003-03)
Publisher: Inventory Operations Consultant
Sales Rank: 26400
Average Customer Review: 5 out of 5 stars
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Book Description

Inventory accuracy starts with an understanding of the conditions under which errors occur and ends with error-resistant processes, intelligent use of technology, a well-trained and highly motivated workforce, and an ongoing process of continuous improvement. In between, there’s cycle counting, root cause analysis, process evaluation, user interface design, procedures, employee training, accountability, control methods, process checks, audits, exception reporting, transaction techniques, measurement, counting methods, bar codes, RF systems, speech-based technology, light systems, and software.

Inventory Accuracy: People, Processes, & Technology covers all of these topics and more in a comprehensive treatment of the subject of inventory accuracy in distribution, fulfillment, and manufacturing environments. In addition to documenting the standard tools and techniques used to achieve accuracy, the author provides insights as to why many of the standard solutions don’t provide the best results and offers alternative methods. The focus on practical solutions that take into account the sometimes-conflicting priorities that affect accuracy, results in an approach that not only looks good on paper, but more importantly, works in the real world. ... Read more

Reviews (2)

5-0 out of 5 stars Essential Warehouse Manager's Desk Reference
If you are responsible for the integrity of your company's inventory, then I strongly recommend that you read "Inventory Accuracy". Written in plain English, with an emphasis on the practical, this book contains a wealth of valuable tips and techniques for both the new and seasoned warehouse manager. While thoroughly addressing current technology, the book also emphasizes the importance of the human factor.

A good read and an invaluable tool...

5-0 out of 5 stars Excellent book on what is still important ... Inventory!
I greatly enjoyed the new book, especially the detailed sections on measuring accuracy, cycle counting, combining count logic selections in creation of a count, the "bin locator" versus the "warehouse management" systems, and count variances.

The practical information continues even into warehouse personnel issues - such as shrinkage and the wide variety of people personalities that are involved in shrinkage.

Many effective and practical tips are provided for the technical AND non-technical operations professional. If you are a warehouse manager or supervisor - then you should get a copy of this book. ... Read more


28. Unit Operations of Chemical Engineering
by WarrenMcCabe, JulianSmith, PeterHarriott
list price: $130.31
our price: $130.31
(price subject to change: see help)
Asin: 0070393664
Catlog: Book (2000-09-22)
Publisher: McGraw-Hill Science/Engineering/Math
Sales Rank: 252746
Average Customer Review: 3.78 out of 5 stars
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Book Description


* The most comprehensive of all current chemical engineering texts on unit operations; covers fluid mechanics, heat transfer, mass transfer, and solids handling
* Contains a balanced treatment of theory and engineering practice, with many practical illustrative examples included
* Includes a mass transfer section containing chapters on absorption and membrane operations--topics not often covered in unit operations textbooks
... Read more

Reviews (9)

5-0 out of 5 stars fluid mechanics ,transprtation of fluids
it is the best books i have ever read in my semester ofchemical engineering. the topic i like the most, is transportation offluids .this book is recommended by my professor. the matter of turbulent flow and laminar flow is just fantastic.

thank you!

1-0 out of 5 stars This book is inadequte
I feel that this book is inadequte for students and professionals alike. It does not explain well how systems act in real life situations, like most academia books

4-0 out of 5 stars Good for students yet too general for professionals
I work in the chemical operations sector. I will highly recommend this book for 3rd or 4rth year future chemical engineers. It contains viable information on many units that they will just have to know about. However, I will not recommend it for working operation engineers. It is too general for us, it doesn't problem shoot units such as pumps and compressors. I don't think that I have much use for this book, specially that I own the Perry's Handbook.

3-0 out of 5 stars This book is an annotated index to Perry's
Warning: This is not a textbook. Basically, they took out some of the stuff from Perry's and rewrote it more carefully and filled in some of the details. In general, this book is hard to read, missing important things, and burdened with unimportant things. It really does no justice to the quality and quantity of amazing insight inside the head of Peter Harriott (from whom I've taken classes). I can't deny that it makes an awesome reference book, but woe to any class that depends on this book.

5-0 out of 5 stars This is a ChemE Must
I went to cornell where Prof. Harriot teaches. This book is a must for reference. There are points where it is a little difficult but it is really a overall good book. ... Read more


29. The PDMA Handbook of New Product Development, Second Edition
list price: $100.00
our price: $92.33
(price subject to change: see help)
Asin: 0471485241
Catlog: Book (2004-10-01)
Publisher: Wiley
Sales Rank: 74621
Average Customer Review: 4.5 out of 5 stars
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Book Description

The completely revised and updated "bible"of new product development: The PDMA Handbook of New Product Development, Second Edition.

The PDMA Handbook of New Product Development, Second Edition provides a comprehensive, updated picture of what you as a manager need to know for effective new product development. The book's concise, map-like detail acts as a compass, offering practical information pertaining to every stage of the product development process -- from idea generation to launch to the end of the life cycle.

Whether you're a novice or an expert, this edition is ideal as it provides both fundamentals and reliable information on advanced and emerging concepts such as accelerated product development, new product development globalization and benchmarking, and Web-based concept development. ... Read more

Reviews (4)

5-0 out of 5 stars Product Marketing Professionals - BUY THIS BOOK!
The PDMA Handbook is one of those rare and valuable books that characterizes a "body of knowledge" for a professional discipline. It was produced by the preeminent industry organization for New Product Development (NPD) professionals, the PDMA .... This text describes current, best practices in NPD and includes contributions from knowledge leaders in academia, consulting, and industry practice. If you are a CEO, COO, CTO, Marketing Manager, Product Manager, Product Planner, Engineering Manager, Project Manager, Program Manager, or any other professional involved in new product development (especially for technically complex products like hardware and software) you really need this book.

Product Managers (should) perform the nitty, gritty, roll-your-sleeves-up: opportunity analysis, business case formulation, and requirements management for new products. Research shows that judicious performance of this critical pre-work is a key determinant in the ultimate market success of new products and is usually performed inadequately. Unfortunately, most professionals in such roles have had no formal training beyond an MBA (sometimes). The PDMA Handbook provides a comprehensive treatment of virtually all the subject areas new product development (business) managers need to understand to drive the success of their endeavors. Want to know the key success factors for new products, understand value proposition, differentiation, features vs. benefits, uniqueness, sustainable competitive advantage, the fuzzy front end, pipeline management, how to plan a new product launch, manage a product portfolio, and more? This is the book you need. The PDMA Handbook is the Gray's Anatomy of product management. Buy it and READ it at least twice.

4-0 out of 5 stars This book should have been read when it was published!
This book seem to be written by persons who really know what NPD (or NPI) really is. All those described mistakes possible to be done is made by me during last five years...this is a good book.

The area of NPD is large. Luckily people in PDMA have come to the right conclution: it is not possible for one person to handle the whole area throughly. Every chapter in this book is written by expert on his/her own area. Unfortunately the maximum size of one book restricts the possible space per one writer to include only the most vital parts into this book.

To whom I can recommend this book? --- To anyone who will to increase his/her own scope of NPD and especially to a person who already have gained some experience on this field and is able to compare his/her own experiece to this book.

5-0 out of 5 stars Wonderful!
I purchased the PDMA Handbook on the strength of a review and have been very glad I did so.After quoting a few passage to my staff they began to borrow it, and now the Handbook has made the rounds of the office.It isworn and dog-eared, and quoted from on a daily basis.

The message of"treating each other with respect and dignity" by author Holahanet al has really struck a chord around here.Many of us believe she mustbe staunch Christian, one who lives her faith on a daily basis.

The PDMAHandbook has provided guidance in mapping out strategies for new serviceswe hope to bring to market as well as the way our organization is managed. It has changed the way we do business and the way we percieve the world.

4-0 out of 5 stars Powerful New Author Appears in Useful Anthology
When reading a compilation of articles like the PDMA Handbook of New Product Development, it is much like tuning a radio looking for just the right station.Most stations are acceptable; a small number haveprogramming outside of anything to which I would listen.

But every oncein a while appears music as sweet and ethereal as Mozart's Magic Flute,where the opening bars lead to the simple floating thread of the soaringflute.The music combines with a cold, rainy day outside as the car glidessoundlessly on a road through wooded hills and life is perfect.

Thatmusic can almost be heard as the reader enters the chapter "FactorsAffecting Multifunctional Team Effectiveness" by (lead author) P.Holahan.Most of the chapters in the book are well written.The chapterby Holahan brings joy to the experience of reading.In addition, Holahanhas the gifts of insight and understanding combined with deep knowledge ofthe subject matter.It is a powerful combination and could easily lead toa new standard for learned business publications that will banish the usualdry prose forever. ... Read more


30. Product Design and Development
by KarlUlrich, StevenEppinger
list price: $105.62
our price: $105.62
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Asin: 0072471468
Catlog: Book (2003-07-30)
Publisher: McGraw-Hill/Irwin
Sales Rank: 70254
Average Customer Review: 4.5 out of 5 stars
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Book Description

Treating such contemporary design and development issues as identifying customer needs, design for manufacturing, prototyping, and industrial design, Product Design and Development, 3/e, by Ulrich and Eppinger presents in a clear and detailed way a set of product development techniques aimed at bringing together the marketing, design, and manufacturing functions of the enterprise. The integrative methods in the book facilitate problem solving and decision making among people with different disciplinary perspectives, reflecting the current industry trend to perform product design and development in cross-functional teams. ... Read more

Reviews (8)

4-0 out of 5 stars Great product development handbook!
This book provides a great hands-on approach to product development. Unlike other product development books that dwell too much on the philosophical aspects of product development, this book gives you practical advice on how to define meaningful product specifications to meet your customer needs and develop successful products. The book provides a very nice concept development process that I've found very useful.

This book is mainly focused on product development processes and does not provide much information on technology development. In addition, the book lacks depth in the strategic aspects of product development(such as market segmentation, strategic management of technology).

If you are looking for a very useful and powerful handbook for product development, this is the book you are looking for. However, if you are interested in the strategic aspects of product development, you may need other references.

5-0 out of 5 stars great for teaching at any level, great methods
I have used this book extensively to teach undergraduate industrial design students, and graduate marketing, and engineering students who take small product development courses. It's focused, down to earth, practical, and students find they can grasp design issues better than in a more theoretical-philosophical way. I use it myself to guide my design consulting work, has helped me understand other product development (not design) issues that are relevant to me, and I have read it over and over.. great handbook. Production/design of the book is also very nice. It's a pitty McGraw Hill doesn't want to translate it to spanish (so the author told me once).

4-0 out of 5 stars see blue
i am arash afrasiabi and i had red this book before i think it is really a good guide for specially industrial designers who want to start their job in this fild so and it can help you to manage your self and your project very well.

5-0 out of 5 stars Practical, no-nonsense guide to really doing it.
Product Design and Development is a very practical, tools-based book. It is written in a way that each chapter can be used on its own (e.g., identifying customer needs, generating product concepts). We require all of our new engineers and designers to read the book and ask them to adhere to the methods associated with several of our "stage/gate processes." This is not a high-level strategy book; it tells you how to do product design and development in the trenches. Excellent book and worth every penny.

5-0 out of 5 stars Applicable
This is a Product Development book that can explain technical side and process side accurately. This is a good reference for product development plan and activities. ... Read more


31. What is Lean Six Sigma
by Michael L. George, David Rowlands, Bill Kastle
list price: $12.00
our price: $9.00
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Asin: 007142668X
Catlog: Book (2003-10-27)
Publisher: McGraw-Hill
Sales Rank: 5354
Average Customer Review: 5 out of 5 stars
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Book Description

A quick introduction on how to use Lean Six Sigma to improve your workplace, meet your goals, and better serve your customers.

Lean Six Sigma combines the two most important improvement trends of our time: making work better (using Six Sigma) and making work faster (using Lean principles).In this plain-English guide, you’ll discover how this remarkable quality improvement method can give you the tools to identify and eliminate waste and quality problems in your own work area.

Packed with diagrams, cartoons, and real-life examples, What is Lean Six Sigma? reveals the “four keys” of Lean Six Sigma and how they apply to your own job:

  • Delight your customers with speed and quality
  • Improve your processes
  • Work together for maximum gain
  • Base decisions on data and facts

You’ll see the big picture of what your company hopes to gain with Lean Six Sigma, how it may affect your work area, and what it can mean to you personally.

... Read more

Reviews (1)

5-0 out of 5 stars A Must Read!
The authors did a great job on the book. I read it on an airplane earlier this week and really enjoyed it. It is very well written - very understandable at a novice level and insightful at the "supposed expert" level. I think it is
a "must read" for everyone in an organization deploying Lean Six Sigma or anybody interested in improving the economic value of their business. ... Read more


32. Systems Engineering and Analysis (3rd Edition)
by Benjamin S. Blanchard, Wolter J. Fabrycky
list price: $115.00
our price: $115.00
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Asin: 0131350471
Catlog: Book (1998-01-09)
Publisher: Prentice Hall
Sales Rank: 77803
Average Customer Review: 4.5 out of 5 stars
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Book Description

This practical introduction to Systems Engineering provides systems engineers and analysts with the concepts, methodologies, models and tools needed to understand and implement the systems approach.It views systems from a top-down, integrated, life-cycle perspective, evolving in coverage from the identification of a consumer need to design and development, production/construction, distribution, system utilization and support, retirement, and material recycling and/or disposal. ... Read more

Reviews (4)

4-0 out of 5 stars Great Introduction to Systems Engineering
I took a course in school that used this book and I really enjoyed the book and what it taught me about systems engineering. The authors do a great job of walking the student through the systems engineering process, and ginving a general overview of the steps. The later chapters expand upon this overview to give the detail needed to actually carry out the process. The last part of the book expands upon the "-ilities" of systems engineering which are the authors partiucalr areas of interest. I think anyone interested in systems engineering should get this book, its a great resource. A few things I didn't like was the constant referencing of graphs and figures from previous chapters, it really inhibits my learing when I have to keep flipping back and forth to follow a train of thought. There are also a few chunks of the book that are very, very hard to follow the logical train of thought and require meticulious attention to the detail, and often require rereading. I'm hoping the authors with put out an updated and expanded edition soon, that compensates for these shortfalls.

5-0 out of 5 stars excellent system engineering book!
I'm currently teaching graduate students and used this as a text book last semester. I suppose students have enjoyed this book very much. I appreciate the author and ...'s excellent work as well.

5-0 out of 5 stars One Of The Best Overall Introductions To Systems Engineering
One of the early original works to attempt to define Systems Engineering, it still represents one of the best overall introductions to the multiple faceted discipline of Systems Engineering and Analysis. It successfully covers the broad range of topics associated with this field. It is also a good introduction as it shows how Systems Engineering evolves over the various phases of system development from concept definition to final testing.

4-0 out of 5 stars A good coverage of program/project systems engineering
Blanchard and Fabrycky start with an excellent discussion of systems engineering (SE) history and proceed to cover program/project SE in a logical and orderly fashion. The material is well written, lacking the usual jargon and catch-words. The book could benefit from additional technical implementation details of effectiveness analysis, design concept development, and integration technique coverage. Among the alternates available, this is the preferred broad coverage of SE and well worth reading carefully. ... Read more


33. Methods, Standards, & Work Design
by BenjaminNiebel, AndrisFreivalds
list price: $141.56
our price: $141.56
(price subject to change: see help)
Asin: 0072468246
Catlog: Book (2002-07-19)
Publisher: McGraw-Hill Science/Engineering/Math
Sales Rank: 380242
Average Customer Review: 2.5 out of 5 stars
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Book Description

Faced with increasing global competition, every industry, business, and service organization is restructuring itself to operate more effectively. Cost-effectiveness and product reliability without excess capacity are the keys to successful activity in business, industry, and government, and these keys are the end results of methods engineering.

The 11th edition of Methods, Standards, and Work Design provides practical, up-to-date descriptions of engineering methods to measure, analyze, and design manual work. The text emphasizes both the manual components and the cognitive aspects of work, recognizing the gradual decline of the manufacturing sector and the growth of the service sector. The importance of ergonomics and work design as part of methods engineering is emphasized not only to increase productivity, but also to improve worker health and safety, and thus, company bottom-line costs. ... Read more

Reviews (2)

4-0 out of 5 stars 11th edition
I am one of the professors Dr. Seifert is talking about in his review. I continue to use this textbook in both graduate and undergraduate classes on job design. Every semester I search for a better alternative, but am unable to find it. I find this book to be helpful and a good reference that incorporates ergonomics, work design, and methods engineering. (I also use old versions of the lab book that contain very well-made forms.) This text contains the best discussion of time standards I have seen. The 11th edition contains a new chapter on cognitive work. This is a topic I have always discussed and am glad to see formal treatment of it in the new edition. As with any textbook, I do not use it as the sole source of information taught in the classroom and would not recommend it as a sole source. I use the topics in the text to launch discussions and research papers on systems theory, lean, cycle time, environmental, process improvement methodologies, ethics, and other issues for manufacturing and non-shopfloor applications. I find the book especially useful in the area of work design and time standards.

Students have found these skills useful in the workplace. Many of our students work in process improvement and lean implementations. They use these skills to reduce cycle time and balance the lines to meet the demands of customers. Good implementation of lean requires knowledge of how to balance a line to meet customer demand, identify constraints, reduce cycle time, eliminate waste, understanding and dealing with change, cost/benefit analysis, and a direct understanding the relationship between the customer demand and production rate. This text touches on or covers in detail these topics.

I find that the book appears to focus on machine and operator efficiency and utilization, has a primarily decompositional view of work, and concentrates mostly on shopfloor operations. Even with these drawbacks, the text gives the reader solid information on improving workplace design and reducing cycle time while improving worker safety and productivity. I use the discussion on machine and worker utilization to compare and contrast with other manufacturing philosophies, and to relate what the text is covering to more 'big picture' aspects. Other topics not included are a good discussion of maintenance operations and quality. I suggest using other sources to incorporate those topics. All in all, the book is not perfect. It is a very good reference book and text book.

1-0 out of 5 stars 1955 Concepts in 1999 Edition
This antiquated textbook is still used at colleges and universities throughout the United States. The first edition of this book was published in 1955 and, after nine more editions, appears largely unchanged in its mentality. Specifically, the textbook is written for a time when corporations had legions of industrial engineers who did nothing but detailed and tedious time and motion studies. Unfortunately, today's dynamic manufacturing environment renders many of the authors' techniques impractical or even financially hazardous. For example, it emphasizes the need to maximize machine utilization (even if the machine is not considered a bottleneck operation). Practices like these lead to excessive inventory and sub-optimization of the collective manufacturing process. In summary, I believe this textbook does a great disservice to those manufacturing firms that have achieved dramatic productivity gains through the application of lean manufacturing techniques. ... Read more


34. Managing Information Technology (4th Edition)
by E. Wainright E. Martin, Carol V Brown, Daniel W DeHayes, Jeffrey A Hoffer, William C Perkins, E. Wainright Martin
list price: $130.00
our price: $130.00
(price subject to change: see help)
Asin: 0130646369
Catlog: Book (2002-01-15)
Publisher: Prentice Hall
Sales Rank: 132085
Average Customer Review: 2.75 out of 5 stars
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Reviews (8)

5-0 out of 5 stars Good book
I think I have learned a lot from the book. Thanks.. It is a good book.

1-0 out of 5 stars You've got to be kidding me.
This is literally the worst textbook I've ever used in my entire academic career. This book is jam-packed with jargon ("utilize"), acronyms (e.g.,"ERP," a term that the book does a poor job defining), and slashes. By slashes I mean, do you know how IT consultants love to use two synonymous words when one would suffice? For example: "I love/like to go jogging/running to the store/market."

My MIS professor was a moron, however, so it's understandable that he would choose this book. IF YOU ARE A PROFESSOR WHO IS NOT A MORON, DO NOT MAKE YOUR STUDENTS SUFFER THROUGH THIS BOOK. Thanks.

1-0 out of 5 stars This book isn't good
Consider the following statement from page 256. Here's some "early lessons" from the "new economy":

Dot-com startups as well as clicks-and-mortar strategies can be viable for B2B for B2C ecommerce if the applications leverage Internet technologies AND a marketplace strength.

Aren't you glad you bought the book? You ALSO need a marketplace strength to be successful, not just the Internet stuff. Kinda makes you wonder, doesn't it?

5-0 out of 5 stars USEFUL REFERENCE TOOL
I am finding this book as an extremely useful reference tool for writing my senior thesis at Rutgers University (NJ) on the Internet and B2B transactions. I find it very easy to read and useful, and some of the case studies are very interesting and helpful. Some of the other buyers don't seem to think the book is worth its price but I STRONGLY DISAGREE WITH THEM. I believe the book is worth its price.

1-0 out of 5 stars Text is often Inacurate or Outright Incorrect
This text has a tendancy to give misleading information or entirely incorrect information. Even in the most basic concepts, the authors misuse terms or create terms used nowhere else in the IT industry. The authors relay their lack of understanding for basic computer concepts in this supposedly 2001 updated edition.

As an example for those who are literate in IT, the authors make statements such as "virtual memory is used only on larger computer systems". Got a 6 year old computer running MS Windows? You've got virtual memory.

If you wish to learn about IT, please find another book written by authors who understand the field, not business professors. ... Read more


35. Design for Six Sigma : A Roadmap for Product Development
by KaiYang, Basem S. EI-Haik
list price: $89.95
our price: $75.56
(price subject to change: see help)
Asin: 0071412085
Catlog: Book (2003-05-21)
Publisher: McGraw-Hill Professional
Sales Rank: 84416
Average Customer Review: 4.83 out of 5 stars
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Reviews (12)

5-0 out of 5 stars A excellent book for learning and practicing QE
'Design for Six Sigma: Roadmap to Excellent' is a great book for learning and practicing quality engineering principals in product development. This book mainly focuses on how to apply the most popular and the latest quality engineering techniques to a products design cycle.

Actually I used the coursepack version of this book in my quality engineering class in the last term. This book is very easy to understand and includes a lot of real world examples. After reviewing basic theories and going through these on-hand industrial case analyses, I could apply these powerful tools to solve my own project problems immediately. Since this book coves DOE, Taguchi Robust Design, Tolerance Design, RSM and many other subjects, I am using this book as my handbook.

This book is not only a great textbook for engineering students who are learning product design, but also an excellent reference book for engineers who work on product design at a daily base.

5-0 out of 5 stars Excellent Source for DFSS
I have read several books about DFSS before this book and find the concepts in most books are not clearly defined. Most DFSS books do not cover the newly promoted design theories such as TRIZ and Axiomatic Design, which are ASQ Six Sigma Black Belt Certification Body of Knowledge required.

Yang¡¯s book is the best resource I have found so far for engineers like me in understanding and implementing DFSS in new product development. I especially like the topics of TRIZ, Axiomatic Design, tolerance design and Taguchi parameter design presented in the book. Before this book, I had worked very hard to figure out these theories, but still not clear where are directions and benefits. This book uses very simply descriptions and examples or cases to make some ambiguous concepts very clear. Taking TRIZ chapter for example, the authors made a link between TRIZ theory and the function analysis concepts in Value Engineering and cleared some fuzzy concepts.

I highly recommend this book for all engineers who want to implement Six Sigma in the product development because it not only offers the a road map for ¡°do the right thing¡±, but also provides hand on techniques to help you ¡°do right things all the time¡± in product development. This book is a very valuable resource for Six Sigma Black Belts or Black Belt candidates because DFSS will play more and more important roles in Six Sigma practice.

5-0 out of 5 stars Worth the buy!
I have not found such a comprehensive book for design of six sigma. I started using this book for advanced experimental design and taguchi methods, but ended understanding the complete roadmap for design of six sigma. The systems approach allows an enthusiast reader to start anywhere, without having to spend time refering back to earlier chapters. The relatively newer trends as TRIZ and axiomatic design have also been nicely dealt with.
Overall, this is a very nice and easy read book, with excellent and well defined examples. A must for everyone who wants a quick refresher on the design principles of six sigma.

5-0 out of 5 stars A book serves all your needs
This is an outstanding DFSS book for production development. It contains integrated information and some of which you could hardly find anywhere else, thus with one book in hand, you have all the tools to get to your destination. This is also a easy to read book providing the reader with a solid understanding- Concepts are clearly defined, real world examples/ case studies are fully described and the chapters are well organized. It can serve as a textbook for students/beginners and also can serve as a handbook for experienced engineers.
The title says it all- this is a roadmap for you to find the way correctly and easily. I am reading the book right now, and the book is really beneficial to me.

3-0 out of 5 stars Full of information and errors
This is a book with a lot of information. Each chapter can be used as a starting point for a specific six sigma technique. However, this is the worst edited book I have ever read. You can hardly find one page without errors/typos. ... Read more


36. Project Management ToolBox : Tools and Techniques for the Practicing Project Manager
by Dragan Z.Milosevic
list price: $80.00
our price: $80.00
(price subject to change: see help)
Asin: 0471208221
Catlog: Book (2003-06-06)
Publisher: Wiley
Average Customer Review: 5 out of 5 stars
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Book Description

Provides a rare look at the situational framework used in building a project management toolbox.
* Includes real-world examples of toolboxes used in a variety of project situations.
* Bridges the gap between theoretical and applied project management.
... Read more

Reviews (2)

5-0 out of 5 stars "Project Management Toolbox" Helps Win Projects!
I don't share many of my consulting "know-how" secrets, but in this case I will, because I think the field of PM will benefit from the ideas presented in this book. After working 20 years in the consulting and project management field, I felt I was as knowledgeable as one could be about managing projects. Then one day, I came across Dragan's PM ToolBox. WOW! Every page is an eye opener. And this book really is a toolbox because its filled with detailed examples, report layouts, checklists, and figures which I have personally incorporated into my projects management and documentation. And those work examples have helped me win additional PM business many times over.

If you think this is just another "Here are the PM process steps" book, then click on by. But if you do, you will miss out on the chance to reach a higher level of excellence in the field of project management that will set you apart from the rest.

Thanks Dragan for a job well done!!

5-0 out of 5 stars Put This Book on Your Desk, Not on Your Bookshelf!
Prof. Milosevic's Project Management Toolbox is to the practitioner of Project Management what the Physicians' Desk Reference is to practitioners of medicine. As the name appropriately implies, this book contains just about every tool and technique one can imagine to be used to manage, and assess projects effectively. But not one or two tools for every phase of a project, but several -- or to quote a cliche -- "a tool for every occasion".

Sound project management techniques are clearly described, substantiated by research, and presented in an easy to understand format. But Milosevic goes even further -- he details how to use each tool, when to use each tool, and when the use of a particular tool may not be appropriate. He even goes so far to present comparisons (pros and cons) of comparable tools (complete with sample form templates that can be put to immediate use), so that the project manager reading the book can select the most appropriate tool or technique to use for his/her particular project and/or organizational environment.

The book is organized logically, and in such a way that after you read the first chapter (which explains the theory & structure of the book), it isn't really necessary to read the book sequentially to put the concepts to practical use.

Whether you're a seasoned project manager, or a manager without much practical experience managing projects, you'll find this book useful and informative. Not merely from an academic point of view, but from a practical one as well.

That's why I recommend that you don't put the book on your bookshelf. Put it on your desk and you'll use it constantly to resolve immediate project management issues, as well as serving as an indispensable project management desk reference. ... Read more


37. Operations Management and Student CD, Fourth Edition
by Roberta S. Russell, Bernard W. Taylor
list price: $140.00
our price: $140.00
(price subject to change: see help)
Asin: 0130782254
Catlog: Book (2002-07-18)
Publisher: Prentice Hall
Sales Rank: 111434
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Book Description

This well-written, comprehensive book strikes the perfect balance between both the managerial issues and quantitative techniques of operations. A major thrust of the revision includes increased emphasis on information technology and the effect of the Internet and e-business on operations management.A four-part organization covers the strategic importance of operations, designing the operating system, managing the supply chain, and ensuring quality.For project managers and other business personnel who need to manage and improve processes. ... Read more


38. Piping and Pipeline Engineering: Design, Construction, Maintenance, Integrity, and Repair (Mechanical Engineering (Marcell Dekker))
by G.A. Antaki, G. A. ANTAKI
list price: $135.00
our price: $135.00
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Asin: 0824709640
Catlog: Book (2003-05-01)
Publisher: Marcel Dekker
Sales Rank: 1045446
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Book Description

Offering the fundamental qualitative steps vital to any successful piping and pipeline activity, this book pairs real world practices with textbook theory to depict proper piping and pipeline construction, integrity, and maintenance—highlighting the quantitative details, calculations, and techniques essential to support competent decisions for plant piping systems and pipelines. ... Read more


39. Operations Management Flexible Version Package (7th Edition)
by Jay Heizer, Barry Render
list price: $99.00
our price: $99.00
(price subject to change: see help)
Asin: 0131058452
Catlog: Book (2003-12-29)
Publisher: Prentice Hall
Sales Rank: 184734
Average Customer Review: 5 out of 5 stars
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Book Description

Provides a state-of-the-art overview of operations management. Operations and productivity; project management; inventory management; design and quality managment of goods and services; e-commerce and operations management; human resources and job design; and more. Industrial Engineers and Production and Operations Managers.

... Read more

Reviews (2)

5-0 out of 5 stars Great Book!
Very good book. You learn and understand the basics of operations management very fast. Also very usefull book on advanced level.

5-0 out of 5 stars Professional, interesting and comprehensive!
As someone who has taught Operations Management since Spring semester, 1980 following fifteen years in operations management in the steel industry, I've had the opportunity to review a large number of textbooks in this area. Without exageration, this is the most comprehensive, "user friendly" text that I have found. The illustrations, practice problems, power point slides and text book web site are great. Student comments have been very positive.

I strongly urge my colleagues who teach Operations Management to give this book a very serious look. ... Read more


40. Quality Planning and Analysis: From Product Development through Use
by Frank M. Gryna
list price: $137.81
our price: $137.81
(price subject to change: see help)
Asin: 0070393680
Catlog: Book (2000-11-02)
Publisher: McGraw-Hill Science/Engineering/Math
Sales Rank: 80020
Average Customer Review: 4.5 out of 5 stars
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Book Description


* As one of the most trusted resources for learning about quality control principles and techniques, this readable and not-too technical treatment makes for a classic must-have
* Comprehensive coverage of all areas contributing to quality including understanding customer needs, product development, supplier relations, marketing, and more
* Includes the six sigma strategy for quality improvement
... Read more

Reviews (2)

5-0 out of 5 stars Practical Methods for Administering Quality Systems
20 years before anyone in the US heard of ISO 9000, Juran proposed the same ideas. He described comprehensive, documented quality management systems that were backed up by performance metrics and quality audits. Juran also pioneered quality circles and teams long before these ideas became cliche.

I find Juran immensely useful in my quality practice. This book remains one the standard works that I keep going back to. Juran's concepts are much more "applied" than "theoretical". Deming's works seem so distant, and esoteric. Juran has been there, done that. And, his methods work!

4-0 out of 5 stars Good all around Quality Engineering handbook.
This book presents most aspects of Quality Engineering in an easy to understand format. Includes many Quality Engineering examples. Highly informative, a must for the CQE exam. ... Read more


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