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141. Out of the Crisis
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142. Maintenance Engineering Handbook
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143. Cost-Benefit Analysis: Concepts
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144. PMP Certification for Dummies
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145. Purification of Laboratory Chemicals
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146. Critical Chain Project Management,
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147. Five Hundred and Seven Mechanical
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148. Intermediate Robot Building
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149. The Kaizen Revolution
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150. Robot Building for Beginners
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151. Decision Support Systems and Megaputer
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155. Managing Quality: An Integrative
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156. Managing Engineering and Technology
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157. Handbook of Image Quality: Characterization
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158. Hazardous Materials Field Guide
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159. Project Planning,Scheduling &
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160. Validation of Pharmaceutical Processes:

141. Out of the Crisis
by W. Edwards Deming
list price: $30.00
our price: $30.00
(price subject to change: see help)
Asin: 0262541157
Catlog: Book (2000-08-11)
Publisher: The MIT Press
Sales Rank: 37477
Average Customer Review: 4.78 out of 5 stars
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Book Description

"Long-term commitment to new learning and new philosophy is required of any management that seeks transformation. The timid and the fainthearted, and the people that expect quick results, are doomed to disappointment."

According to W. Edwards Deming, American companies require nothing less than a transformation of management style and of governmental relations with industry. In Out of the Crisis, originally published in 1986, Deming offers a theory of management based on his famous 14 Points for Management. Management's failure to plan for the future, he claims, brings about loss of market, which brings about loss of jobs. Management must be judged not only by the quarterly dividend, but by innovative plans to stay in business, protect investment, ensure future dividends, and provide more jobs through improved product and service. In simple, direct language, he explains the principles of management transformation and how to apply them.

previously published by MIT-CAES ... Read more

Reviews (27)

5-0 out of 5 stars A great book about quality control
When I first saw this book a few years ago at a friend's house I never imagined that I would enjoy reading it. However, somehow my opinion changed recently while I was looking for a good book about manufacturing quality control. This book agrees with all that I believed to be true based on my limited manufacturing experience--the plant worker is very rarely to blame for quality problems, rather problems are usually the result of system issues.

I thoroughly enjoyed reading this book and couldn't put it down. It is a great overview of quality control methods and control charts. I also have Mary Walton's "The Deming Management Method", but I would strongly recommend to just read Deming's masterpiece.

5-0 out of 5 stars Deming, the Root Cause of Quality Improvement
Having "seen the light" as spoken by Deming, I highly recommend this book and Deming's "The New Economics" to anybody interested in not only quality and business, but anybody working. If you aren't in a position having the power to change your workplace, be prepared to bite your lip when conventional management is used.
When you look at Six Sigma you can see much of Dr. Demings work and thoughts being used, thus one persons short review that Dr. Deming is the real father of Six Sigma. Six Sigma brings more of the cost savings aspect to process improvement which appeals to conventional business.
While people can look at Japan and say they are down now and Dr. Deming is wrong, there are plenty of Japanese companies that follow Dr. Deming's teachings still that are clobbering the competition. Toyota, the 2nd largest auto manufacturer in the world now (yes, ahead of Ford by most accounts) uses his teachings.
Don't just read the words, understand what is being said and learn from Dr. Deming.

5-0 out of 5 stars Where Quality Begins
I first became aware of Dr. Deming through the Deming Management method. He affected so much change in Japan and was not known here in the USA. The chief reason for his lack of success here was probably that eliminating fear, one of his 14 points, has never really been a management method of American Management. Today people fear losing jobs, his method of quality was to lead to more jobs and more quality utilizing American pride in work. I do think his method had an impact, look at companies like Xerox, and others who continually improved, yet, our economy is so short sighted, we never seem to get past the view of everything this Quarter...we need to have a broader perspective. I find my coworkers in America to be very hard working people who have pride in what they do and accomplish. If only we would remember the red beads, we would get quality if we provide quality material. Demings last seminar was held in Pasadena, I wanted to go to that, yet I hesitated and well, had to learn from a friend second hand. This is a must buy for anyone who will manage people, engineers and corporations.

5-0 out of 5 stars Brilliant!
It's a shame Deming was only listened to after American Industry humiliated itself in the international markets. It's a bigger shame that they forget their mistakes after realizing them for a while.

Deming is unquestionably one of the most original and brilliant thinkers of last century. This book WILL cause you to change your thinking about your job.

You don't have to be a statistician to understand this book either, b/c the crux of it has to do with a philosophy, and a very intelligent one at that, much more than math.

I liked this book so much, that I purchased a rather expensive autorgraphed version on an auction site, becuase it's really a masterpiece.

5-0 out of 5 stars A quality classic
This is a classic in the world of quality assurance. It is fair to call Deming the father, godfather, grandfather and preacher of the quality movement. This book, written in 1986 after he achieved international fame for helping improve quality in Japan, captures the spirit and ideas that spawned a revolution.

The book captures many of the key points in Deming's philosophy:
1) Creating metrics based approaches to management, without falling into a quota system.
2) Differentiating between problems caused by the system and problems outside of the system.
3) Focusing on both doing things correctly, and identifying the right tasks to approach.
4) Introducing a Plan, Do, Check, Act cycle of continuous improvement.

If you look at this list, the book presents a blueprint for many of the so called management revolutions of the subsequent 15 years: Excellence, Re-engineering, Process Management, Systems Thinking. This book really is both a trend setter as well as highly important body of theory. The theory is relevant today, as many management problems today can be addressed by his 14 points of management. (Example: A reliance on inspection is bad - build quality into the process. This is highly relevant to software construction today.)

So are there any knocks?
1) You're left with many imperatives, but sometimes without positive prescriptions. For example: If you don't do annual performance reviews, what do you replace it with to determine who gets promoted?
2) The book can be dry and hard to follow. Sometimes it is written as notes pieced together.
3) Many of the companies that Deming held up as models have fallen on tougher times. It seems that today Quality alone is not enough.

Having said this, it should be required reading for any manager. The theory is good, and the book should spark your thinking. ... Read more


142. Maintenance Engineering Handbook
by Lindley R. Higgins, KeithMobley, R. Keith Mobley
list price: $150.00
our price: $123.00
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Asin: 0070288194
Catlog: Book (2001-10-31)
Publisher: McGraw-Hill Professional
Sales Rank: 129196
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Book Description

If your question's about maintenance, your answer's in here. No matter what the equipment procedure, technology or facility, the Fifth Edition of the Maintenance Engineering Handbook, edited by Lindley Higgins, will give you more practical information, cost-cutting techniques and just plain good ideas that you'll find anywhere else. Because ours is the only Handbook that covers every type of plant and factory, plus refineries, hospitals, schools and offices--and gives you the hard-won wisdom of 55 different expert contributors. Steamline your functions and improve efficiency with: effective systems to reduce breakdowns and downtime; a company-wide standardization program; new record-keeping systems that cut expenses; latest labor-saving computer applications; a 5-step program for simplifying repetitive operations; maintenance routines for all types of mechanical, electrical and service equipment; and much, much more. ... Read more


143. Cost-Benefit Analysis: Concepts and Practice (2nd Edition)
by Anthony E. Boardman, David H. Greenberg, Aidan R. Vining, David L. Weimer
list price: $130.00
our price: $130.00
(price subject to change: see help)
Asin: 0130871788
Catlog: Book (2000-10-26)
Publisher: Prentice Hall
Sales Rank: 433706
Average Customer Review: 4 out of 5 stars
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Reviews (2)

4-0 out of 5 stars Straightforward
The authors have put approached this topic in a step by step way. It explains important background topics as well. I bought this book for a class, so I really didn't have much choice in the matter. I expect that most buyers will do so for the same reason. To them, I say "don't worry about it," this won't hurt as much as you think." If you are considering this for pleasure reading, well, don't let me stop you.

4-0 out of 5 stars Complete, Comprehensive, but lengthy
Probably one of the few only books available that talks about CBA. Lacks in real life examples, otherwise a good read for grasping basic concepts and tools. ... Read more


144. PMP Certification for Dummies
by PeterNathan, Gerald EverettJones, Peter Nathan, Gerald Everett Jones
list price: $34.99
our price: $23.09
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Asin: 0764524518
Catlog: Book (2003-03-15)
Publisher: For Dummies
Sales Rank: 49620
Average Customer Review: 2.77 out of 5 stars
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Book Description

* The know-how people need to pass the Project Management Professional (PMP) exam, the world's most recognized professional project management credential
* Quick Assessment questions at the beginning and Prep Tests at the end of each chapter enhance the reader's understanding of the material
* Shows how to spot trick questions designed to challenge critical thinking skills
* Explains how to interpret questions and offers tips for budgeting valuable test-taking time
* CD-ROM contains practice exams,
* hundreds of sample questions, timed and untimed versions of the test, and the ability to save test results to measure progress
... Read more

Reviews (30)

5-0 out of 5 stars Best book in PMP Cert category
Just got this book for my study group. We have purchased every training book available. PMP Cert For Dummies is the best of the group! More complete, easier to follow. They really delivered on the "For Dummies" promise of being easy to follow. Yet, it's the most accurate and complete of all the cert books.

Besides being the best dollar value, it's got the best tips, tricks and hints on how to beat the exam. It also gives you better ideas of what the exam topics are all about, so you can concentrate your study time. I'm using the MS Project template on the included CD for my study schedule. The tear-out yellow cheat sheet card in the front of the book has all the formulas you'll need to pass the exam. A separate chapter explains the formulas simply for people like me who haven't done anything with math in years.

PMP Cert For Dummies has the strongest info on Quality and process charts. This is a real weakness on the part of the other books.

They provide the best explanations in answering exam questions and help identify various patterns to questions. The other books provide crummy explainations to exam questions. In many cases with the other books, you're stuck researching the answer in PMBOK Guide. In the For Dummies, they provide detailed explainations of all answers. It's a great timesaver!

Forget the other books. Buy this one!

2-0 out of 5 stars There are better books available for your time and money
The author tried to write this book with a "lighter side" style and with more "test taking" strategies than some of the more well established study guides. A good attempt, especially concidering how dry the material can be. But if you are stuggling with how to spend your time and money preparing, I suggest strongly the following:

1) PMP: Project Management Professional Study Guide
by Kim Heldman

2) PMP Exam Prep (4th Edition)
by Rita Mulcahy

After you've completed these two "must reads", you may want to add PMP Certificatoin for Dummies by Gerald Everett Jones as a third pass at the information. But I'm afraid that this publicaiton only fills that limited role.

Get to work on the "must reads" and good luck with the exam.

R.T.

5-0 out of 5 stars I passed with an 89% thanks to this book!
I have just passed the exam thanks to this book. I used this as well as the PMBOK Guide and other study material.

This simple review refreshed my knowledge on project management - along with my on the job real world experience - was all that I needed. I didn;t need an intro course to PM, but a refresher, a quick easy-to-read guide that would give me insights to passing the exam. It did the trick

5-0 out of 5 stars Great Book, Great website
PMP Certification For Dummies provided me a much more logical view of project management flow then PMI process view. It made the relationship of process I-Tools-O much more understandable and easy to memorize.

I must say that the PMP Cert For Dummies pattern recognition technique is very helpful. And you can master it simply. With regards to other titles, all of them provide a different perspective and the holistic view can be obtained only by reading more than one title. You cannot pass by reading any one book alone.

1-0 out of 5 stars Too many mistakes makes this book worthless
The book, and accompanying CD, is riddled with mistakes and typos to numerous to mention in detail. The quick assessments, prep test, and CD tests were particular atrocious. Some examples: decimal used were a comma should be placed, incorrect percentage calculations, images not matching to questions on CD (even after installing a patch), misspellings, words running together, words truncated on CD test.

I wish I had read Amazon reviews prior to purchasing. I literally threw the book and CD in the garbage. ... Read more


145. Purification of Laboratory Chemicals
by W. L. F. Armarego, Christina Li Lin Chai, Wilfred L. F. Armarego
list price: $89.99
our price: $89.99
(price subject to change: see help)
Asin: 0750675713
Catlog: Book (2003-03-20)
Publisher: Butterworth-Heinemann
Sales Rank: 126600
Average Customer Review: 4.33 out of 5 stars
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Book Description

Now in its fifth edition, the book has been updated to include more detailed descriptions of new or more commonly used techniques since the last edition as well as remove those that are no longer used, procedures which have been developed recently, ionization constants (pKa values) and also more detail about the trivial names of compounds.

In addition to having two general chapters on purification procedures, this book provides details of the physical properties and purification procedures, taken from literature, of a very extensive number of organic, inorganic and biochemical compounds which are commercially available. This is the only complete source that covers the purification of laboratory chemicals that are commercially available in this manner and format.

* Complete update of this valuable, well-known reference
* Provides purification procedures of commercially available chemicals and biochemicals
* Includes an extremely useful compilation of ionisation constants
... Read more

Reviews (3)

4-0 out of 5 stars An Absolute Essential for Chemists!
As a chemist, I am often in need of techniques for purification of various chemicals. Often time is a constraint and the "best" technique may be too time consuming, if one even knows what it is. This text offers several alternatives to the purificatin of most common compounds (especially solvents), including the best way to make the compound pure as well as other known techniques. One can then choose, based on the reaction one is doing whether one needs to use the best techniques or the fastest technique to get mostly pure material or somewhere inbetween. Unfortunately, often the text does not list the actual percent purity that each technique can yield (though it is often easy enough to guess which methodology will yield the best results.) An invaluable resource for any chemist, but especially for graduate students.

5-0 out of 5 stars Great for the "Synthetic" Chemist
This is an indispensible resource for any synthetic chemist, either organic or inorganic (not sure about the biochemical section). This book has concise, informative entries on the purification of a vast number of common solvents and reagents. I don't know how any chemist can survive without having this on his/her bookshelf!

4-0 out of 5 stars Great for the Organic Chemist
Like Carey & Sundberg, Jerry March, the Aldrich catalog, and the Merck Index, (etc.), this book should be a benchmate for the Organic Chemist. It is very good when one requires the purification of reagents, or the drying/purification of solvents. The protocols for purification are usually pretreatment followed by distillation or recrystallization, and can be carried out to give anywhere from moderately pure material, to giving the pure, pure substance.

Excellent for the research organic chemistry graduate student or the pharmaceutical industrial research chemist who likes to start with the purest materials, so as to leave only the investigative variables open to question.

However, in industry, although FedEx-ing new and pure reagents (and disposal of the old questionable ones!) is the easiest and encouraged method for research, it is often found that purification is totally appropriate--in these instances, Purification of Laboratory Chemicals (D.D. Perrin & W.L.F. Armarego) is highly recommended. ... Read more


146. Critical Chain Project Management, Second Edition
by Lawrence P. Leach
list price: $79.00
our price: $79.00
(price subject to change: see help)
Asin: 1580539033
Catlog: Book (2004-12-31)
Publisher: Artech House Publishers
Sales Rank: 441741
Average Customer Review: 4.71 out of 5 stars
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Book Description

The Artech House bestseller, Critical Chain Project Management, now builds on its success in a second edition packed with fresh, field-tested insights on how to plan, lead, and complete projects in "half the time, all the time." It provides you with expanded coverage on critical chain planning, multiple project selection and management, critical change project networks, OPM3, new Agile and Lean techniques related to critical chain project management (CCPM), and effective strategies for bringing about the organizational change required to succeed with this breakthrough method.

This cutting-edge work gives you full understanding of the CCPM techniques, tools, and theory you need to develop critical chain solutions and apply them to all types of projects. You get clear instructions on how to build single-project critical chain plans and how to stagger projects in a multiple-project environment. You also learn buffer management techniques for avoiding the pitfalls of committing too much or too little to any specific project, and for meeting project time and cost commitments every time. Moreover, the book integrates key features of PMBOK (Project Management Body of Knowledge) with critical chain to help you master key project management skills not covered in other critical chain books, such as scope control and risk management.

This easy-to-follow guide offers you the power to shorten project delivery time, eliminate cost and scheduling over-runs, manage project resources more efficiently, reduce stress on your project team, and finish projects that meet or exceed expectations. Over 100 illustrations help clarify this innovative method that has produced well-documented results in a growing variety of project environments. ... Read more

Reviews (7)

5-0 out of 5 stars Gran explicacion de la Cadena Critica
He leido Cadena Critica (Goldratt), Project Management in the Fast Line (Newbold)y Critical Chain Project Management (Leach). Este ultimo da la explicacion mas exacta de las aplicaciones que tiene la Cadena Critica a la Gerencia de Projectos. Leach define clara mente que CCPM va mejorar el projectos en su totalidad (system thinking), reduciendo costos, tiempos de entrega, incremeta la confianza del equipo de Gerencia del Proyecto en tomar desiciones y sobre todo reduce la variabilidad de este. Un par de puntos en los que les falto trabajar mas a Leach fue en la aplicacion de Cadena Critica en proyectos multiples y dar mas sustentacion a la estimacion de tareas 50/50.

4-0 out of 5 stars Know I have an idea what to do...
I read Goldratt's Critical Chain and was interested but had no idea what to do next other than pay him a bundle of money for a seminar.

Not the problem here. Now I understand what they are proposing and I can explore these ideas further without forking up more money... at least until I need some good training. Which has it's place... after you've decided to committ.

5-0 out of 5 stars Experience Project Manager agrees with the Author
Review of "Critical Chain, Project Management By Lawrence P. Leach"

Critical Chain by Lawrence P. Leach is a must read for anyone working on a project, managing a project or managing an organization that manages projects. Mr. Leach in the first three chapters provides a thoughtful well-researched description of the need for a better way to manage projects. He provides a well reasoned argument for the need to change the process contained in the Project Management Institute's (PMI), Project Management Book of KnowledgeTM (PMBOK). Mr. Leach does a masterful job of weaving Total Quality Management (TQM) and Theory of Constraints (TOC) into project management.

Mr. Leach then builds on this "learned" development and provides a very complete and knowledgeable primer for the process of planning and managing a project. The process he describes is complete and easy to understand.

If your organization is using project management tools and is still embracing Critical Path Method for scheduling and schedule control the information contained in this book should give you food for thought and the reason for swithching to Critical Chain.

5-0 out of 5 stars Fantastic coverage of PM/TOC integration
Books covers TOC integrated into Project management, with further integration of the TQM principles. Takes what was discussed in Goldratt's "Critical Chain" novel and puts it into a How-to format. Worth every penny!

5-0 out of 5 stars The Best Book on Critical Chain Yet !
If your organization finds itself mired in delays, budget overruns, and exhausted staff 'running around in circles,' critical chain project management (CCPM) deserves your serious consideration.

An excellent start on the road to dramatic improvements for managing your projects, this book by Mr. Leach includes his practical experiences and numerous tips for successful project management using the renowned Critical Chain approach created by Dr. Eli Goldratt. A key component of this work is the implementation plan, which will jump start your planning for the breakthrough solution to projects mired by bottlenecks and will set you on track for a process of ongoing improvement for your portfolio of projects.

This book does a superb job of walking you through the theory, the psychology, and the practical aspects of critical chain project management. Another key thread is how Larry integrates the PMI Body of Knowledge principles with CCPM - a real plus for those who need the 'whole picture.'

I highly recommend this work for those who are serious about making the dramatic improvements required to excel in the digital revolution - projects often are delivered 20% or more earlier using critical chain properly. Mr. Leach's book will get you started on the right track. ... Read more


147. Five Hundred and Seven Mechanical Movements: Embracing All Those Which Are Most Important in Dynamics, Hydraulics, Hydrostatics, Pseumatics, Steam en
by Henry T. Brown
list price: $13.95
our price: $13.95
(price subject to change: see help)
Asin: 1879335638
Catlog: Book (1995-04-01)
Publisher: Astragal Press
Sales Rank: 26304
Average Customer Review: 3.86 out of 5 stars
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Book Description

Over five hundred simple mechanical movements from America's first one hundred years of the Industrial Revolution. For those who share an interest in mechanical things, this book is addictive. Through the use of simplified, concise drawings, here are 507 of the small components which make up complex machinery in areas as diverse as C.R. Otis's safety stop for the elevator, Pickering's governor for a steam engine, Arnold's escapement for watches, compound parallel rules, piston rod guides, the grasshopper beam engine and a self recording level for surveyors. The list goes on and on in fascinating variety, with each movement explained and illustrated. ... Read more

Reviews (7)

1-0 out of 5 stars Don't waste your money
This book, actually just a collection of poor small line drawings and brief descriptions, is hardly worth anything.

Impressive title though...

5-0 out of 5 stars A relic of another age...
The full title of this book is _Five Hundred and Seven Mechanical Movements, Embracing All Those Which Are Most Important In Dynamics, Hydraulics, Hydrostatics, Pneumatics, Steam Engines, Mill and other Gearing, Presses, Horology, and Miscellaneous Machinery: and including Many Movements Never Before Published and Several Which Have only Recently Come into Use. At least that was the full title of the seventeenth edition of 1893; the book itself dates back to 1868.

This book is a joy to browse though. It is a little gold mine of ideas for the mechanical designer. Yet, anyone with mechanical aptitude should enjoy it. The many crisp line drawings are presented with a minimum of explanation and no dimensioning. You see, it was assumed back in those days that a person with natural mechanical aptitude could look at a diagram, or a machine, and figure it out. Not only that, but it was assumed that once you had the idea, then you could work out all the details for yourself without having to be told everything down to the last screw size. While there is a descriptive paragraph indexed to every drawing, most of the time you don't really need it.

This book comes from an age when engineers and designers had to have the talent and the knowledge to use the mechanical principles of levers, linkages, cams, gears, etc. to produce a given motion- and to link together many such elegant little mechanisms to get a bigger job done- reliably. This isn't done much anymore. Now most machines are huge, cobbled-up, Rube Goldberg devices of pneumatic or hydraulic cylinders, screw actuators, or servo motors- all interconnected by electronic controllers. The whole thing is controlled by software of even more dubious reliability.

Up to the "digital revolution", this book shows how it was always done- it's how I learned it. Of course, once upon a time, a mechanical designer actually had to understand machinery, and the basic principles of physics, and not just how to write code....

5-0 out of 5 stars Five Hundred and Seven Mechanical Movements
Excellent soruce of lots of mechanical ideas. Even though they are from the 1800's, this a wealth of info for engineers and tinkers like me. This helps to understand and lay out simple and complex levers, gearing, and control mechanisms that would be difficult to find anywhere else. A most valuable tool for any engineering/design/shop library!

2-0 out of 5 stars Interesting to read, well "look at", but poor...
This book is interesting, but IMHO, it has too many similar mechanical ideas/pictures and the picure quality is poor. I understand those picture/diagrams are very old, and the printing itself is not the problem, but still, they could resize the diagram little bigger.

5-0 out of 5 stars Exactly what you would expect and worth it!
Perfect for the basement tinkerer. This book may not be as comprehensive in its descriptions as "Ingenious Mechanisms for Designers and Inventors," but it is only 1/20th the price.
The illustrations are simple and easy to understand. Often they show the isolated mechanism or mechanical movement independent of any other components. This is great because sometimes all the extra gobbledygook of a technical schmatic can make understanding things a real chore.
If you're an engineer looking for mathmatical equations and formulas, this book is not going to help. The text is made up of very simple generalizations, such as, "changes rotational motion into reciprocating motion."
Great as brain excercise, great bathroom reader, and economically priced to boot! ... Read more


148. Intermediate Robot Building
by David Cook
list price: $34.99
our price: $23.09
(price subject to change: see help)
Asin: 1590593731
Catlog: Book (2004-04-01)
Publisher: Apress
Sales Rank: 40199
Average Customer Review: 4.83 out of 5 stars
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Book Description

"This book provides far more detail on the hardware aspects of robot building than any other I have seen to date and is worth picking up."

— R. Steven Rainwater, Reviewer, Robots.net (Read the whole review here.)

For readers of Robot Building for Beginners (Apress, 2002), welcome to the next level! Intermediate Robot Building offers the kind of real-world knowledge that only an experienced robot builder can offer&emdash;the kind of knowledge beginners usually have to learn through mistakes. In this book, you'll learn the value of a robot heartbeat and the purpose of the wavy lines in photocells. You'll find out what electronic part you should sand. You'll discover how a well-placed switch can help a robot avoid obstacles better than a pair of feelers. And you'll avoid mistakes that can cause a capacitor to explode.

Want a robot that can explore rooms, follow lines, or battle opponents in mini-sumo? This book presents step-by-step instructions and circuit and part descriptions so that you can build the robot featured in the book or apply the modules to your own robot designs.

Finally, you'll find the complete schematics for Roundabout, a room explorer that requires no programming and uses only off-the-shelf electronics. With Roundabout, you'll use many of the same techniques used by professional robotics engineers&emdash;and you'll experience many of the same challenges and joys they feel when a robot "comes to life."

... Read more

Reviews (6)

4-0 out of 5 stars A course in analog electronics
Very cool narrative aimed straight at the hardcore tinkerer. For the restless kid inside you, that really digged hands on experience, and who perhaps is left neglected by all this software/web browsing.

There are sections of the book that could have been written in the 1970s and 1980s. Like chapters 9 and 10, Driving Miss Motor and Driving Mister Motor. The descriptions of the discrete components and putting them together on a breadboard in something like an npn or pnp motor driver circuit seem so much from that period. Nothing wrong about this, I might add. Much of the progress in electronics has been at ever decreasing dimensions of logic circuitry. But at the macroscopic level, where you might have to supply enough power to move a robot, for instance, much of the lessons of then are still state of the art.

Cook provides here a grand tour of many tasks you might need to perform to make a nifty robot. Quite aside from whic, it also gives you a good exposure to analog electronics and electromechanical design.

5-0 out of 5 stars Amazing book
I just finished putting my two cents in for David Cook's first book. Both his books are so great that I wanted to review this one as well (I have never felt like I had to review a book before). I have really nothing to add to Nick Cherney's review of "Intermediate Robot Building (see below). He is right on the money. But I did want to give it my 5 stars. So here they are.

5-0 out of 5 stars This book is a Staple for any Robot Enthusiast's bookshelf
This book is a Staple for any Robot Enthusiast's bookshelf

David Cook does it again! His first book Robot Building for Beginners has become my bible for the fundamentals of building robots. When searching college websites, I've even seen classes created around it (if you don't believe me do a google search). Needless to say, I've had extremely high expectations and anticipations for his next work. Put it this way. I received his book at 10:30am this morning in the mail at work. I started reading it during lunch and then asked my boss for the rest of the day off so I could finish it. I AM STOKED!

This book takes you by the hand and gives you step-by-step- instructions as well as part and circuit descriptions to build modules for the robot "Roundabout." I always read a robot book first before I start building-I like to know what I'm in for. Most books will give some description and direction, but David Cook leaves nothing unanswered. I believe it's pointless to assemble some parts by following directions and have no clue the electronics/mechanics behind it. The whole point is to eventually have the knowledge to build your own. At this level, you will not find a better book. I'm speaking as an owner of 19 robot books. Most books didn't warrant the project for me. After a read (or at least about 3 reads in my case for complete retention), you will be able to explain your parts, how they work together, as well as the reasons behind the choices to include that particular part, as apposed to another, in the first place. I'm ordering my parts for the robot tomorrow, but after my first reading I can already explain about 60% of everything about this robot. Now if only I could remember that much in my night classes...

Well, that's my raving review of the book. Please see my review below for what you'll get when you buy the book. And since I didn't want to leave anything out...

5-0 out of 5 stars Back Cover // Table of Contents
Since there is no description what-so-ever about this book, let me copy the back cover and table of contents. This way I won't leave something out and run off on a tangent and run out of room for this review. I hope you appreciate my soon-to-be cramped fingers...

Back Cover:
"For readers of 'Robot Building for Beginners', welcome to the next level. Intermediate Robot Building offers the kind of real-world knowledge that only an experienced robot builder can offer-the kind of knowledge beginners usually have to learn through mistakes. In this book, you'll learn the value of a rovot heartbeat and the purpose of the wavy lines in photocells. You'll find out what electronic part you should sand. You'll discover how a well-placed switch can help a robot avoid obstacles better than a pair of feelers. And you'll avoid mistakes that can cause a capacitor to explode.
Want a robot that can explore rooms, follow lines, or battle opponents in mini-sumo? This book presents step-by-step instructions and circuit and part descriptions so that you can build the robot featured in this book or apply the modules to your own robot designs.
Finally, you'll find the complete schematics for Roundabout, a room explorer that requires no programming and uses only off-the-shelf electronics. With Roundabout, you'll use many of the same techniques used by professional robotics engineers-and you'll experience many of the same challenges and joys they feel when a robot 'comes to life.'
Experience the next level of challenges with Intermediate Robot Building."

Table of Contents:
Ch 1: Assembling a Modular Robot
*Building Modules
*Getting comfortable with machining
*Putting it all together
*Applying parts and techniques to other robots
Ch 2: Comparing Two Types of Homemade Motor Couples and Common Errors to Avoid
*Comparing two homeade coupler technologies
*Identifying desired results in coupler drill holes along with common errors + effects
*Getting ready to make a solid-rod coupler
Ch 3: Making a Fixture and Drilling Solid Rods for a Coupler
*Gathering Tools and Parts
*Preparing lengths of solid rod for the couplers
*Making a coupler fixture
*Getting the money shot
*Drilling the motor-shaft and Lego axle coupler holes
*Examining the coupler so far
Ch 4: Finishing the Solid-Rod Motor Coupler
*Installing the coupler setscrew
*Adding the Lego Axle
Ch 5: Building a Motor Inside a Wheel
*Encountering danger: bent shafts ahead
*Making a hub-adapter coupler
Ch 6: Understanding the Standards and Setup for Electronic Experiments
*Reading schematics
*Using solderless breadboards
*Understanding oscilloscope traces
*Riding the bandwagon of modern electronics
Ch 7: Creating a Linear Voltage-Regulated Power Supply
*Understanding Voltage Regulators
*Understanding Linear Voltage-Regulated Power Supplies
*Heading into Optimizations
Ch 8: Making Robot Power Supply Improvements
*Bulking up the input and output capacitors
*Adding voodoo capacitors
*Sprinkling with bypass/decoupling capacitors
*Preventing damage from short circuits or overcurrent
*Preventing damage from overvoltage in a regulated circuit
*Putting it all together for a robust robot power supply
Ch 9: Driving Miss Motor
*Why a motor driver
*Demonstrating the four modes of a motor
*Driving simply with a single transistor
*Putting the NPN and PNP motor drivers together
*The classic bipolar H-Bridge
*Interfacing with the high side
*Mastering motor control
Ch 10: Driving Mister Motor
*Driving motors with MOSFETs
*Driving motors with Chips
*Evaluating motor drivers
Ch 11: Creating an Infrared Modulated Obstacle, Opponent, and Wall Detector
*Detecting Modulated infrared with a popular module, or, another reason to hog the remote control
*Expanding the detection circuit to include an LED indicator
*Completing the reflector detector circuit
Ch 12: Fine-Tuning the Reflector Detector
*Tuning in 38 kHz
*Limitations of the reflector detector
*Getting ready for a practical robot application
Ch 13: Roundabout Robot!
*Examining Roundabout
*Roundabout's Circuitry
*Building Roundabout's Body
*Summarizing Roundabout
Ch 14: Test Driving Roundabout
*Preparing for the test drive
*Preparing the robot and correcting minor glitches
*Evaluating Roundabout's performance
*Getting Stuck
Ch 15: If I only Had a Brain
*Considering the Motorola KX8 Microcontroller as an example
*Comparing a microcontroller to a logic chip
*Programming a microcontroller
*Exploring common microcontroller features
*Choosing a microcontroller
*Graduating your robot
Ch 16: Building Roundabout's Daughterboard
*Converting to a two-story configuration
*Intercepting signals: meeting the new boss
*Expanding functionality
*Upgrading a robot
Ch 17: Adding the Floor Sensor Module
*Sensing brightness with photoresistors
*Sensing brightness with a photodiode IC
*Following a line
*Competing in Robot Sumo!!!
*Expanding Possibilities
Ch 18: Cooking Up Some Robot Stew
*Making Music
*Scaling Up
*Mounting Motors
*Roaming the Solar Terrain
*Standing in a Robot's Shoes for awhile

5-0 out of 5 stars Lots of pictures; lots of examples
I just got the book and it's as good as I hoped! The pictures are plentiful and crisp. There's a wide range of subjects covered (drilling, motor mounts, circuits, behavior experiments). This review would be longer, but as I said, I just got the book and I've got to get back to reading. ... Read more


149. The Kaizen Revolution
by Michael D. Regan, Michael D. Regan
list price: $24.95
our price: $21.21
(price subject to change: see help)
Asin: 0966354974
Catlog: Book (2000-03)
Publisher: Holden Pr
Sales Rank: 121243
Average Customer Review: 4 out of 5 stars
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Book Description

The remarkable new strategy to implement lean manufacturing and improve quality, cost, and delivery. Understand why traditional improvement strategies don't work, and why Kaizen Events are the ideal tool to achieve breakthrough results. How to grow your own internal Kaizen Event leaders even if you start with outside consultants. Review a checklist of preparatory steps you must take to lead your kaizen team to success. Understand the results your Kaizen Events should deliver, and how to set achievable breakthrough goals. How to chose team members for your Kaizen Events, and why asking for volunteers is not the best answer. How to teach your team to identify and eliminate non-value-added steps, and how doing so will improve your quality, productivity, and delivery. Learn what to do each day of the Kaizen Event, and how to stay on track. How to avoid a long list of lingering action items after your Kaizen Events. How to sustain the results attained during kaizen events over the long-term. Learn the similarities and differences among lean manufacturing, JIT, demand flow, and cellular manufacturing. Gain a solid understanding of pull scheduling, one-piece continuous flow, work cells, set-up reduction, preventive maintenance, kanban, 5S and standard work. Understand the limits of Kaizen Events and how to accelerate improvement after the first two years. How to use kaizen events to improve non-manufacturing areas like product development, receiving, MIS, and accounting. And more! ... Read more

Reviews (6)

3-0 out of 5 stars Supplemental reading
Great theory, but lacks applicability. Recommended reading for those contemplating using Kaizen in the workplace. Needs to be balanced out by reading a How-to-do-it book, such as the "Kaizen Event Implementation Manual", which does help you actually conduct a perfect Kaizen event.

3-0 out of 5 stars Beginning Primer
This book is a fast read and a good introduction to Lean and the Kaizen Event. It covers all of the basics and enough detail to present a sound and solid beginning to anyone looking to understand Lean and Kaizen. If you are looking for solid meat beyond the basics, you need to go elsewhere. The book points you to other sources through out the text.

4-0 out of 5 stars The Kaizen Revolution
Mr. Regan presents an easy read in novel form (ala "The Goal" by Elyahu Goldratt) giving the reader a sound introduction to the Toyota Production System (aka Lean Manufacturing). Anyone reading this book can gain a sound understanding of what steps to take, and why to take them, as you begin on the Lean journey. You'll close the back cover with an understanding of many "Lean Concepts" as well as a very sound introduction to the how and why's of preparing for and conducting a Kaizen event. The chapter summaries are very beneficial in helping you capture the nuggets of knowledge that you can easily overlook as you become engrossed in the story. Don't let this book be your only source of knowledge on TPS, but be sure to include it in your reading.

5-0 out of 5 stars Just What I Was Looking For
I have about 4 years experience using and implementing many of the lean ideas and techniques described in Mr. Regan's book. I recently started a new job where one of my missions was to implement "lean manufacturing" in the facility. I have often struggled to describe the "event" tool and have had to resort to telling folks "you'll understand it when you do it." Mr. Regan's book is another tool in my personal tool box to use to effectively outline the "event" process before I throw a group of folks into one. "The Kaizen Revolution"'s narrative style is easy to read and is therefore effective for any and all levels of the organization. This is a must read for organizations considering a move to lean or are just starting one.

4-0 out of 5 stars A good book to understand Kaizen.
This book helped me understand what Kaizen is, how to get prepared for Kaizen event, what happens during Kaizen event, and what are the benefits of applying Kaizen in a company. This book is written in form of a fictional story, and walks you through Kaizen. I am using this book in a Kaizen event that I am currently leading. ... Read more


150. Robot Building for Beginners
by David Cook
list price: $29.95
our price: $19.77
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Asin: 1893115445
Catlog: Book (2002-01-18)
Publisher: Apress
Sales Rank: 16142
Average Customer Review: 4.61 out of 5 stars
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Book Description

Learning robotics by yourself isn't easy, but it helps when the encouragement comes from an expert who's spent years in the field. Not only does Author David Cook assist you in understanding the component parts of robot development, but he also presents valuable techniques that prepare you to achieve new discoveries on your own.

Cook begins with the anatomy of a homemade robot and gives you the best advice on how to proceed successfully. General sources for tools and parts are provided in a consolidated list, and specific parts are recommended throughout the book. Also, basic safety precautions and essential measuring and numbering systems are promoted throughout.

Specific tools and parts covered include digital multimeters, motors, wheels, resistors, LEDs, photoresistors, transistors, chips, gears, nut drivers, batteries, and more. Robot Building for Beginners is an inspiring book that provides an essential base of practical knowledge for anyone getting started in amateur robotics.

... Read more

Reviews (23)

5-0 out of 5 stars Awesome book for begining "robotists"
I would give Mr. Cook's book 6 stars if I could. It blew me away. It provides excellent diagrams, pictures, and ideas, as well as manufacturers and part numbers for all of the neccessary components. It assumes no background whatsoever in electronics or robotics.

Electronics have always piqued my interest, though I have never really been able to get into them. Some of the books I have bought previously have been absurdly complicated, requiring backgrounds in fields such as linear calculus. I have a head for numbers, but being only a high school freshmen taking Geometry can be limiting.

Robot Building for Beginners really brings the art of constructing autonomous creations down to the basic, hands on level. It starts with the basics, down to what one's workspace should include, etc. You won't find any cryptic series of equations, graphs, or complex diagrams in this book. All of the electrical components are explained on a "what-they-do and how-to-use-them" basis.

For instance, I picked up another book, Teach Yourself Electricity and Electronics, and attempted to teach myself about simple things like how a circuit works, and what resistors do. The book immediatly overwhelmed me with so-and-so's laws, this rule of physics, this logarithmic equation, etc.

Mr. Cook's book , on the other hand, explained resistors simply, essentially saying that they were devices to limit the amount of current to a place in the circuit, because too much current simply fries your components. No fancy equations, no graphs, just simple - like it is.

It is for all of the above reasons that I highly recomend this book to anyone who's ever considered dabbeling in electronics (for robots or not).

5-0 out of 5 stars Great Book for the Beginning to Intermediate robot builder
I wish I would have had this book when I started out! The author has made a large complex subject very easy to digest with a variety of chapters on each possible subject.

As the title implies, this is a book intended for "Beginners". You won't find advanced path-finding algorithms nor will you find advanced distance sensor building. It's about _beginning_ robotics. But that doesn't keep some serious electronics theory from getting put into the book. There is plenty of in depth explanations of transistors, comparators, LEDs and other useful components for the robot builder. I learned several useful "rules of thumb" about choosing resistors that I didn't know before opening this book.

I particularly like the concept of this book being an instruction manual for building a robot. If you are a beginner, you can have a reasonably "intelligent" line following robot built by the end of the book that uses many of the mechanical, electrical and logical concepts introduced in each chapter.

Unlike several other books out there, the author isn't selling you a kit at the end of the book, which I liked. Mr. Cook also gives you the source for each part he uses and its respective part number. This is immensely helpful if you would like to build the robot in the book since you can easily obtain each part needed.

In sum, this book is a great value and a great text for the robotics community! Thank you David Cook!

5-0 out of 5 stars Robot Building for Beginners
Robot Building for Beginners - What a great beginners book!
When I ordered this book I wasn't too sure about what I was going to get but I did know that the author's web site www.robotroom.com is a robot builders paradise, so what the heck. What a great book!!!!! This book covers so much material based on early electronic theory, concepts, components, and breadboard configurations that you feel like you are sitting in an electronics class just soaking it all up! His text is broken into major sections covering electronic basics, equipment you will need to use, then he talks about the major components that will be used in the sandwich project "A line following robot". He lets you build each section of the robot in modules on an electric breadboard, which is great because you can see the circuit work, plus learn how the circuit functions, and make modifications to the circuit while not having to solder or unsolder components. He steps you through each section of the line following robot building each modules in order till you have the whole robot circuitry on the breadboard for testing. Later he shows you have to make the final robot product and put everything together soldered on a single circuit board. There is truly so much information here that the readers get way more than he pays for. It is easy to understand and humorous at the same time. He even covers calculations concerning voltage drops, load drops within the circuit, and power consumption. By the end of this book you will have completed the building of a real, authentic line following robot and have the knowledge to go onto bigger and better robot projects. After this book I recommend buying the Intermediate Robot builder book!! This is another great book from David Cook!

5-0 out of 5 stars The definitive beginner's book!
As a beginner and someone who has gone through several "beginner" robot building books, I cannot recommend this book enough. Not only does the book give step by step instructions on building a line-following robot, but it will also explain what each part does, why it was picked, where to get it, etc. This will be extremely useful later, when building your own robots. Other books will either assume you know something you don't, or give you step-by-step instructions without the rationale behind them. If you have to get only one book, then Robot Building for Beginners is the one (a cliche, but true nonetheless).

5-0 out of 5 stars He wrote a 2nd Book!!!
I've been sitting around here waiting to see my review show up that I just wrote (no luck yet) and went back to David Cook's website to look at his other robots again. MY WISH CAME TRUE--HE WROTE ANOTHER BOOK! For those of you returning to look at this book's reviews again, check out the web site: (...) I really am excited. To those of you who haven't made the sandwhich yet, you can check this project out on that site too. ... Read more


151. Decision Support Systems and Megaputer (2nd Edition)
by George M. Marakas
list price: $130.00
our price: $118.30
(price subject to change: see help)
Asin: 0131018795
Catlog: Book (2002-08-23)
Publisher: Prentice Hall
Sales Rank: 353996
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Book Description

Packed with essential information, this valuable volume helps future business management professionals learn to make and support managerial decisions, providing a thorough understanding of the support aspect of DSS. Written from a cognitive processes and decision-making perspective, it concentrates on issues that emphasize managerial applications and the implication of decision support technology on those issues.The volume examines data warehouses, intelligent software agents and DSS system development, as well as an introduction to decision support systems, decision in the organization, modeling decision processes, group decision support and groupware technologies, executive information systems, expert systems and artificial intelligence, knowledge engineering and acquisition, and data mining and data visualization.For Data Warehouse Administrators, CIO and Directors of Information Systems. ... Read more


152. Plastic Part Design for Injection Molding : An Introduction
by Robert A. Malloy
list price: $79.95
our price: $79.95
(price subject to change: see help)
Asin: 1569901295
Catlog: Book (1994-06-01)
Publisher: Hanser Gardner Publications
Sales Rank: 136306
Average Customer Review: 5 out of 5 stars
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Reviews (3)

5-0 out of 5 stars Excellent book.
This book is excellent. It is technical but easy to understand, has illustrations, comprehensive, and very informative. Highly recommended.

5-0 out of 5 stars Practical, Hands-on Manual for the Plastics Professional
This book reveals the basic background required by personnel in the plastics field in designing parts for injection molding. It has many examples and illustrations of real-life applications instead of endless derivations of equations. It is a very useful, well structured, easy to follow guide for assisting in your design and knowledge of polymer related products.

5-0 out of 5 stars Plastic product design was never made so clear and pellucid
Dr.Malloy's book reflects the common problems an engineer would face while designing a plastic part. His book takes all the possible design problems that one might not even expect. He deserves 10,0000000**********'s. ... Read more


153. Introduction to Human Factors Engineering (2nd Edition)
by Christopher D. Wickens, John Lee, Yili D. Liu, Sallie Gordon-Becker
list price: $115.00
our price: $106.95
(price subject to change: see help)
Asin: 0131837362
Catlog: Book (2003-11-20)
Publisher: Prentice Hall
Sales Rank: 145640
Average Customer Review: 4 out of 5 stars
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Book Description

This book describes the capabilities and limitations of the human operator—both physical and mental—and how these should be used to guide the design of systems with which people interact. General principles of human-system interaction and design are presented, and included are specific examples of successful and unsuccessful interactions. It links theories of human performance that underlie the principles with real-world experience, without a heavy engineering-oriented perspective.Topics include design and evaluation methods; different systems such as visual, auditory, tactile, vestibular, automated, and transportation; cognition, decision-making, and aesthetics; physiology; and stress, safety, accidents, and human error.An excellent reference for personnel and managers in the workplace. ... Read more

Reviews (3)

4-0 out of 5 stars Good introduction to Human Factors Engineering
Wickens et al. really fill the gap between system engineering and cognitive psychology. I have found quite a few of books of this kind.
The book contains good examples and references for workplace design, environmental conditions and several other applications that make it useful for a course textbook or professional's desk reference.
One word of caution (mea culpa as well): the authors did not address in this version the engineering tradition of poor, monotonous writing.

5-0 out of 5 stars Extraordinary!
Wickens is a true pioneer in the field of human factors who fills the gap between (system) engineering and cognitive psychology with great diligence and competence. This book, "An Introduction to Human Factors Engineering", is another excellent reference tool made for engineers to integrate psychologic research results in their creations; I read it in combination with Wickens' "Engineering Psychology and Human Performance", which concentrates rather on the psychological perspective of human factors than on practical design advices. Both books have considerable overlappings, and are similar to each other, even in the structure of the chapters; nevertheless, I highly recommend them both. I have not (yet) found better literature for this field.

3-0 out of 5 stars Valuable introduction and future resource to Human Factors,
Informative presentation of basic Human Factors principles from a psychology perspective. Touches on Cognition, Perception, and the Design Process. The last of which is extremely valuable for any UI design. Handy reference tool. ... Read more


154. Data Quality: The Accuracy Dimension
by Jack E. Olson
list price: $39.95
our price: $39.95
(price subject to change: see help)
Asin: 1558608915
Catlog: Book (2002-12-26)
Publisher: Morgan Kaufmann
Sales Rank: 100904
Average Customer Review: 5 out of 5 stars
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Book Description

Data Quality: The Accuracy Dimension is about assessing the quality of corporate data and improving its accuracy using the data profiling method. Corporate data is increasingly important as companies continue to find new ways to use it. Likewise, improving the accuracy of data in information systems is fast becoming a major goal as companies realize how much it affects their bottom line. Data profiling is a new technology that supports and enhances the accuracy of databases throughout major IT shops. Jack Olson explains data profiling and shows how it fits into the larger picture of data quality.

* Provides an accessible, enjoyable introduction to the subject of data accuracy, peppered with real-world anecdotes.

* Provides a framework for data profiling with a discussion of analytical tools appropriate for assessing data accuracy.

* Is written by one of the original developers of data profiling technology.

* Is a must-read for any data management staff, IT management staff, and CIOs of companies with data assets.
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Reviews (2)

5-0 out of 5 stars Best Data Quality Book (repost)
This book is the clearest, most practical book on data profiling and data quality that I have seen. Jack breaks down data quality issues into specific categories, and leaves you with a vision of what to do if you are building a data warehouse. His practical experience shows through very clearly and he talks to the IT developer (the reader) very effectively.

This book is on my very short list of essential reading for data warehouse professionals.

Ralph Kimball
Data Warehouse Author

5-0 out of 5 stars The Best Data Quality Book in the Marketplace
This book is the clearest, most practical book on data profiling and data quality that I have seen. Jack breaks down data quality issues into specific categories, and leaves you with a vision of what to do if you are building a data warehouse. His practical experience shows through very clearly and he talks to the IT developer (the reader) very effectively.

This book is on my very short list of essential reading for data warehouse professionals. ... Read more


155. Managing Quality: An Integrative Approach
by S. Thomas Foster
list price: $110.00
(price subject to change: see help)
Asin: 0138759642
Catlog: Book (2000-12-04)
Publisher: Pearson Education
Sales Rank: 534168
Average Customer Review: 3 out of 5 stars
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Book Description

This up-to-date book documents and communicates the last 20 years of research with regard to a theory of quality improvement relating to fields such as learning theory, organizational theory and behavioral theory. It is based on the contingency approach which assesses the current condition of the firm and identifies gaps in quality deployment as a basis for future improvements thereby basing improvement on contingent variables that are operative in the firm as it exists. The final chapter of the book provides a means for outstanding companies to asses themselves and determine where they need improvement.differing perspectives on quality, quality theory, global quality and international quality, strategic quality planning, the voice of the customer, the voice of the market, quality in product and process design, design of experiments, designing quality services, managing the supply chain, the tools of quality, managing teams and projects, statistically-based quality improvement, managing organizational learning, implementing and validating the quality system.quality managers, presidents or CEO's. ... Read more

Reviews (3)

3-0 out of 5 stars Learning how to manage quality
Tsang Choi Fung, Teresa from City University of Hong Kong, Department of Marketing

This book is used by our university as a textbook for the subject of ¡§Service Quality Management". I found that this book can give us much useful information of service quality. Since service quality is very important in service industry nowadays; there is a need to understand more about how to manage service quality in order to deliver good-quality service and gain customer loyalty.

The contents of this book are divided into four part: Part one is about ¡§Understanding quality concepts¡¨; part two is about ¡§Designing and assuring quality¡¨; part three is about ¡§Implementing quality¡¨; and part four is about ¡§Forever improving the quality system¡¨.

For part one, the author has described about the difference between product quality and service quality as well as the product and service quality dimensions. The main service quality dimensions are tangible, reliability, responsiveness, assurance and empathy. These five service quality dimensions are popularly used nowadays to measure service quality.

Moreover, the author also explained some popular service theories in the world. For example, W. Edwards Deming¡¦s ¡§14 points for management¡¨, ¡§The Juran Trilogy¡¨ advocated by Joseph M. Juran and ¡§The basic seven tools of quality¡¨ advocated by Kaoru Ishikawa, etc. All these theories can be as guidelines for improving service quality.

For part two, this book teaches us how to design and assure service quality. The service design is mainly from the voice of customers and from market. Since the service is mainly used by customers, customers¡¦ voice can help to design better service the match customers¡¦ needs. Moreover, the author has explained how to draw a quality function deployment (QFD) step by step in order to develop or improve service to match customers¡¦ needs and competitors¡¦paces.

In addition, this book introduced SERVQUAL instrument and gaps model that help to understand the gap between customer¡¦s perceived service and expected service, Moreover, SERVQUAL instrument and gaps model can help company to understand more about customers¡¦ requirements and needs, so that company can improve the service that match customers requirements and needs.

For part three, the author has introduced Ishikawa¡¦s basic tools of quality and the seven new tools for improvement. These set of tools can help manager to manage projects and improve service quality. In addition, different control charts such as X chart, R chart, p chart, np chart are introduced. All these charts can help to check whether the variation appeared in the production process is random variation or nonrandom variation, so that improvement can be made in order to correct the poor performance in nonrandom variation.

For part four, it is focus on managing learning for quality improvement as well as implementing and validating the quality system. It emphasizes that improvement should be continuous and should have regular review so that improvement are made on correct direction.

Actually, this book is very useful that give us useful information about service quality. I believe that continuously improving service quality is a must in this competitive market. Therefore, this book can help the reader to grasp how to measure, manage and improve service quality. I hope that all the readers can also enjoy reading this book and learning how to manage service quality for their business in order to meet customers¡¦ needs and gain customers loyalty.

5-0 out of 5 stars Response to Rhenium
Actually, the book has a very balanced view to quality and the United States. The only time that it is mentioned that a US product is better than a foreign product is in the case of Fender Stratocaster guitars. The US models are preferred. It is interesting to note that the book has been translated into Chinese.

1-0 out of 5 stars not that worth.......
General speaking, this book is well organised and written. However, I'd found the author doesn't face the actual problem on nowsday American Industry. Throughout the books, Great Americanism, or America is the best can always be found. ... Read more


156. Managing Engineering and Technology (3rd Edition)
by Dan Babcock, Lucy Morse
list price: $118.00
our price: $118.00
(price subject to change: see help)
Asin: 0130619787
Catlog: Book (2001-12-14)
Publisher: Prentice Hall
Sales Rank: 219939
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157. Handbook of Image Quality: Characterization and Prediction (Optical Engineering)
by Brian W. Keelan
list price: $195.00
our price: $195.00
(price subject to change: see help)
Asin: 0824707702
Catlog: Book (2002-03-01)
Publisher: Marcel Dekker
Sales Rank: 842543
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158. Hazardous Materials Field Guide
by Armando S. Bevelacqua, Richard H. Stilp
list price: $38.95
our price: $34.95
(price subject to change: see help)
Asin: 0766801551
Catlog: Book (1998-04-07)
Publisher: Thomson Delmar Learning
Sales Rank: 329680
Average Customer Review: 5 out of 5 stars
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Book Description

The critical information that emergency responders must have at their fingertips in the first minutes of an incident is here in a full color guide.Whether the incident involves hazardous materials, a clandestine laboratory, terrorism or a confined space operation, this user-friendly resource includes information that is consistent with the mission of all agencies.Flow charts verify critical procedure considerations that must be managed immediately, then set the stage for support response when an incident requires interagency cooperation.The guidebook's easy access format allows rapid identification of placards, labels, silhouettes, and common commodities that move on roadways and railways.Medical considerations are described throughout the text, identifying potential needs of an affected community.(Keywords:Hazmat) ... Read more

Reviews (1)

5-0 out of 5 stars A MUST FOR ALL RESPONDERS
This book was developed with the first responder in mind. It has the information that is needed within the first few minutes of an incident. Identification of not only haz-mat, referance to clan labs, confined space and terrorist incidents. ... Read more


159. Project Planning,Scheduling & Control, 3rd Edition
by James P. Lewis
list price: $50.00
our price: $31.50
(price subject to change: see help)
Asin: 0071360506
Catlog: Book (2000-12-19)
Publisher: McGraw-Hill
Sales Rank: 49792
Average Customer Review: 4.6 out of 5 stars
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Book Description

Unique among project management books, Project Planning, Scheduling & Control is renowned for its applications-oriented, non-theoretical understanding of the flexibility required in day-to-day management situations. New material in this long-awaited third edition includes easy-to-follow guidelines for managing multiple projects, effective risk management strategies, an innovative blueprint for developing a workable project methodology, and more. ... Read more

Reviews (10)

5-0 out of 5 stars Where was this book when I started Consulting?
If more project people read, practised and internalized the principles in this book, fewer projects would be out of control. I've been through the text completely, twice, and refer to the sample forms and checklists, often. Have recomended the text to client project leaders who are new to the concept. The Checklist for Managing Projects in the Appendix is a must have for the PM controlling the team. The first few chapters speak to the people side of project management. The middle section is devoted to the computations, PERT, and other statistical measures of project tracking. The final chapters ease back into the management styles needed, dealing with resistence, how to mold the team, and leaves the reader fairly optimistic that the project can be had on time and on budget.

5-0 out of 5 stars Every one in project management should read this book
Project Planning Scheduling And Control - Revised Edition James P Lewis McGraw-Hill ISBN-1-55738-869-5 If you are, or want to become a project manager or indeed do any work in connection with the management of projects then this book is essential reading matter. As the tittle implies this book is predominantly about the project planning, control and the techniques used to help achieve the management of successful projects. It does however also discuss, although in less detail, other management areas, including the management, motivation and control of people working on projects. The topic of this book is such a huge subject it is unrealistic to believe that it is possible that one book could cover, in depth, every conceivable area in relation to this subject. Indeed there are hundreds of books on the market that discuss single project management techniques in detail and as such this book does not attempt to make the reader an expert in every possible area of this subject. This book does however attempt to impart knowledge, to the reader, to a level that they are able to understand and apply the tool and methods discussed within. Because of this book can be a useful aid to both a new comer to the subject or a manager that has been working form many years. Neither type of reader will be left grappling for understanding or be left feeling that they are being treated far below their level. If a reader wishes to gain a deeper understanding of any of the topics discuss this book also contains many references and recommendations of books to read to do so. As well as explaining much of the current knowledge of this topic it aids the teaching of these ideas by making you think about the ideas that are being expressed with the aid of stories of real life situations and anecdotes By doing this James Lewis is able to display the advantages, pitfalls of these methods and the common misconceptions and misunderstandings that can make the application of these ideas a success or failure. I can only recommend that every one connected with project management reads this book and retains a copy on their desk for future reference guidance.

4-0 out of 5 stars Good project management book, weak on customer requirements
I haven't completely read the book yet, but it's been very helpful so far. The book is definitely a page turner and does not get too wrapped up on dry theory. The author rapidly fires through most all of the key topics for project management, often citing experts in the field that you can read to learn more.

The author points out that most projects fail because of poor definition. It's unfortunate his book doesn't fully describe how to prevent this, especially when it comes to really connecting to customers and understand what they need out of the project. This might be very obvious if your customers of the project work in your same firm. Of course you may also be the customer of the project. If you're not though, you're going to need more than this book to deliver the *right* product.

5-0 out of 5 stars Excellent for Project Managers
I am a student in the Project Management Program at Northwestern University, this book will give you the fundamental of Project Management, graphic and explanation are great.

5-0 out of 5 stars Excellent book for all PMs
This is an excellent book for all project managers. The concepts are presented with lots of examples which makes it easy to read. The chapter on EAV is great!!

Recommended for all new to PM and a reference book for all practicing PMs. It should serve as a handy reference book for all level of PM's. ... Read more


160. Validation of Pharmaceutical Processes: Sterile Products
by Frederick J. Carleton, James P. Agalloco
list price: $195.00
our price: $195.00
(price subject to change: see help)
Asin: 0824793846
Catlog: Book (1998-11-01)
Publisher: Marcel Dekker
Sales Rank: 638452
Average Customer Review: 2 out of 5 stars
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Reviews (1)

2-0 out of 5 stars Validation of medical devices?
I was looking for more information on medical devices than was provided and greater detail on the statistical methodology used to validate which was especially sketchy, especially at such a steep price. ... Read more


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