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$17.25 list($59.95)
1. Carrier Grade Voice Over IP
$14.99 list($24.95)
2. Understanding Telephone Electronics
$22.99 list($49.95)
3. CTI Solutions and Systems: How
4. Voice Over Data Networks Made

1. Carrier Grade Voice Over IP
by Daniel Collins
list price: $59.95
(price subject to change: see help)
Asin: 0071363262
Catlog: Book (2000-09-22)
Publisher: McGraw-Hill Companies
Sales Rank: 471409
Average Customer Review: 5 out of 5 stars
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Book Description

A must-have, practical primer on true "carrier class" VoIP--how to use cutting-edge signaling schemes, quality of service (QoS) techniques, and existing protocols to deliver Ma Bell-quality service. This is where telecom managers, engineers, and network managers can go for an easy-to-grasp explantion of TIPHON--the solution to problems with H.323 and IETF specs--to ensure relliability of signaling over IP. Delves into resource reservation schemes that can provide very high QoS. ... Read more

Reviews (6)

5-0 out of 5 stars Useful reference
I serious think that I should not write this review since I do not understand half of this book, but then again, I have read this and also Cisco Intergrated Voice Data and can in some way be a poor/insufficient abeit enthusastic tour guide. I have noticed other reviewers describing this book as great - but I do not think this book is comparable to monumental classic like Jeff Doyle or Kennedy Clarks books on Routing and Switching - where they display in-depth knowledge on the topic plus an ability to explain thing in the clearest possible way. I rate this book 5 stars for the sole reason that the author do appear to have an overwhelming knowledge of computer telephony - although I cannot quite judge whether they are technically accurate or error free - and has taken his valueable time off to write them down and share with us. While the author definitely has the kindest intention of making it "understanable" to even the not-so-technically-advance group of reader - as is evidenced in the way he start off this book by explaining why bother with IP telephony, and why TCP/IP is inherently unsuitable for IP telephony - I suspect that when it come to harder topics like H.323, SIP etc - there is simply no way or no time to find a more reader friendly way to present it. In the end it is a tough read - so tough that I will have to put it aside for a while as you need to be in the highest state or mental agility and strength to make hard yakka through the book. Nevertheless, this book is a useful reference - and for topics that this author decide not to include - check out Cisco's Integrated Voice and Data.

5-0 out of 5 stars Very much self contained
Great book on VoIP, still emerging technology. It did a great job in explaining concepts related to QoS such as RSVP, DiffServ and MPLS. Right from basics such as IP, UDP, TCP and various coding techniques you will find great explanation to each and every item. If you are interested in knowing about VoIP or you if u wanna work on VoIP this is the ONLY book you need. There is very detailed and neat explanation related to MGCP, MEGACO, SS7 and SIP too. The only thing that i felt lacking is testing of voice quality both subjective and objective and how they could be done. No doubt in giving 5 *s to it, great job!

5-0 out of 5 stars Excellent
Aimed specifically at designers of public telecommunications networks, this easy to read book provides practical and useful hands-on information. Where necessary, topics are covered in great detail. For example, 120 pages are dedicated to H.323. Softswitch architecture and programming are covered, and 55 pages are devoted to discussing Quality of Service issues.

We believe this book to be an essential read, and recommend it highly.

5-0 out of 5 stars GREAT READING
Collin's book provides a simple straight forward review of Voice over IP. If you need to understand SIP, H.323, Megaco, or Softswitches this book is a must.

5-0 out of 5 stars Great explanation of the latest VoIP technology
Daniel Collins has done a great job of explaining the latest VoIP technology. He uses a lot of call flow diagrams, which I find particularly useful in understanding how the various protocols work. In addition, his writing style is very clear, such that he makes it easy to understand what he is talking about. Not only does he address the most recent developments in the technology (eg. SIP, MGCP, MEGACO), he also does a good job of explaining how these technologies can fit with what is already in place (eg. H323 as well as traditional networks). In this regard, the chapter concerning SS7 is useful, although some focus on TALI as well as Sigtran would have been beneficial. - Overall, a good book that I would recommend to anyone who wants to understand VoIP. ... Read more

2. Understanding Telephone Electronics
by Stephen J. Bigelow
list price: $24.95
(price subject to change: see help)
Asin: 0750699442
Catlog: Book (1997-02-01)
Publisher: Butterworth-Heinemann
Sales Rank: 622874
Average Customer Review: 3.75 out of 5 stars
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Book Description

* Covers conventional telephone fundamentals and analog and modern digital communications techniques * Features sidebar notes and end of chapter quizzes Understanding Telephone Electronics is an overview of telephone networking which shows how it is connected with the real world and introduces its component parts. The book explains the basics of the non-electronic telephone set and vital telephone functions. It then explores signal processing, telephone line interfacing, tone and pulse generation, and ringers. These concepts and principles are accompanied by a thorough look at the world of digital communications. ... Read more

Reviews (4)

4-0 out of 5 stars A Good Book
The title is accurate. If you want to learn about telephone electronics, this is a great book. It's easy to read, comprehensive and well structured. No, it doesn't go into great detail about state of the art modems or attempt to teach the finepoints of wireless telephony, but it does cover basic fax, modem and telephone electronics very well.

1-0 out of 5 stars Better for historical value
I found this book to be completely outdated and useless. I had expected to find some state of the art data, or at least recent information. When it came to the best modems, 2400 baud was the best available but 14,400 baud might offer some potential.

It was my fault for buying this dog as I had assumed that it was updated as of 1997 - it was only copyrighted then.

5-0 out of 5 stars It was a good book
It coverd all telephone basic

5-0 out of 5 stars GREAT BOOK
From the beginig to the advanced level of the telephone as a machine and as a part of a net. Good to learn how a telephone is inside yesterday and today. ... Read more

3. CTI Solutions and Systems: How to Put Computer Telephony Integration to Work
by Michael Bayer
list price: $49.95
(price subject to change: see help)
Asin: 007006153X
Catlog: Book (1997-02-27)
Publisher: Mcgraw-Hill (Tx)
Sales Rank: 615981
Average Customer Review: 3 out of 5 stars
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Book Description

How can businesses sort out all the new products and services available from cable, telephone, and Internet providers-and begin profiting from them? This guide has the answers. It covers the essential standards and components of computer telephony integration (CTI), demystifying the jargon and supplying much-needed practical advice for organizations of all sizes. Written by the pioneer who authored the 2,500-page technical specifications for CTI, this book shows information systems professionals and general decision-makers how to use CTI to save time, reduce costs, and improve customer satisfaction. Detailed case studies demonstrate CTI solutions for call center automation, sales force automation, workflow automation, personal productivity, call screening, and much more. ... Read more

Reviews (1)

3-0 out of 5 stars Good basic overview of CTI concepts, particularly telephony
This book is a good introduction to CTI for someone who has little or no CTI experience but is well versed in computer technology and has a top level understanding of data networking (LAN & WAN). Readers who are contemplating evaluation and purchase of CTI Solutions for their business are well served by this text as preparation for talking to vendors but should guard against relying too heavily on the author's value judgements, which have more than a little bias in favor of one perspective on CTI implementation (a good perspective, but not the only one and not necessarily the best). For the technical reader who plans to develop CTI applications or solutions, this work is valubable mostly as background for those with very limited CTI exposure since there are limited references to standards, vendor documents, and other important reference literature, and those that exist are rapidly becoming dated (just one year after publication). This book would be a good prerequisite reading item for an undergraduate course on Computer Telephony Integration. It is recommended reading for engineers, marketing and sales associates who join our CTI solutions team with no prior CTI or Telephony experience. ... Read more

4. Voice Over Data Networks Made Simple
by Lawrence Harte
list price: $34.95
(price subject to change: see help)
Asin: 1893970027
Catlog: Book (2003-01)
Publisher: Apdg Publishing
Sales Rank: 2809151
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Book Description

Voice Over Data Networks Made Simple provides details of the latest telecommunications technologies and systems that allow voice and fax communication signals to be sent over data networks such as the Internet, frame relay, ATM, DSL and other types of data networks. Traditionally, separate networks have been used for voice and data networks.Voice networks required continuous real time communication at slow data transfer speeds while data networks required fast data transfer rates and high data integrity.Recent changes in data network technologies now allow for cost effective use of data networks for both voice and data services.Now, data network managers and telephone system managers must understand the basics about each system and what the available implementation options are to ensure reliable and cost effective operation.Voice over Data Networks: Made Simple explains how data network and telephone system requirements can be interconnected.If you are reviewing new telecommunication system options for your company or just want to know the basics and latest innovations on sending voice over data networks, Voice over Data Networks is the book for you.Some of the most important topics featured are:

What are the key issues of sending voice over data networks.

What data networks are good for sending voice and fax communication.

How to connect existing voice systems (e.g. PBx) to data networks.

What are the economic savings of sending voice and data on the same network.

What hardware and software is needed to interconnect voice systems to data networks.

What are the billing and customer care issues involved with multi-service networks.

How will the trends in data networks and voice systems effect implementation of voice on data networks.

How to manage and test the combined voice and data networks.

Descriptions of gateways that allow standard telephones to go through data networks such as the internet. ... Read more

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