Book Description

"This crystal-clear book offers to any who will listen invaluable, detailed guidance on how and why to move toward a true culture of excellence in hospital care. It isn't easy, but, as their results show, it's a journey well worth taking."
—Donald M. Berwick, MD
President and CEO, Institute for Healthcare Improvement

"Al Stubblefield and his team at Baptist Health Care have achieved the triple crown of performance: the Malcolm Baldrige National Quality Award and the tops in patient and employee satisfaction. This book tells you how they did it and how you and your organization can do it, too. You will find it to be a practical and compelling guide to building a successful organization. Leadership and culture matter and this book tells you how to achieve greatness in both. It is a must for anyone and any organization that wants to achieve performance excellence."
—Curt Nonamaque
President and CEO, VHA

"Congratulations on crafting an excellent message. I've long been a big believer in the power of authentic leadership to create a healthy company culture. This is an uplifting book about managing a company wisely toward a state of sustainable wellness. I hope the book is a great success. It's a message the world needs to hear."
—Geoffrey Colvin
Fortune, Editor at Large

"Baptist Health Care is a national leader in developing programs to energize the workforce through positively interacting with patients and their families. The end result is improved care and clinical results. I know the program well since their team has been sharing their experiences with many of our facilities. Most importantly, IT WORKS!! Thanks for sharing."
—Denny Shelton
Chairman and CEO, Triad Hospitals

"In my work, I visit, study, and consult with many of the world's best-run companies. Yet Baptist Health Care is truly in a class all to themselves. If you want to reach the very top of your industry, read this book, apply its principles, and learn how to hardwire your company for long-term success."
—Jim Harris, PhD
Chairman and President, The Jim Harris Group, Inc.
Coauthor of Finding and Keeping Great Employees, a Fortune "best business book" ... Read more

Book Description

How can you design effective social programs? How can you ensure that those programs address the needs of those they serve? Designing and Managing Programs offers the answers and provides instructions for designing, implementing, managing, and assessing social programs. The authors first tackle the problem of identifying the need for specific social programs. Next, they discuss program design, goal-setting, budget development and management, administration, and program evaluation.In this second edition of Designing and Managing Programs, the authors have strengthened the usability and the timeliness of the book and incorporated changes to the technical sections on goals and objectives, program design, management information systems, and budgeting. This volume also includes new material on evaluation of quality and performance measurement and a new appendix that illustrates a format for reporting performance measures. ... Read more

Book Description

A Mandarin speaking woman is rushed to the hospital emergency room with a high fever and chest pains--yet refuses to let the doctor examine her. What does the hospital staff do? As patient populations grow more and more diverse, this and thousands of similar situations confront health care providers each day as they attempt to provide care to our country's newest residents.

Honoring Patient Preferences is an indispensable manual written for health care professionals who care for patients from diverse religious and cultural backgrounds. Sponsored by Children's Hospital in Boston--the hospital voted number one in pediatrics nine years in a row by U.S. News and World Report--this essential guide contains detailed, practical information for working with dozens of religious and cultural groups. This unique resource is designed to help providers best meet the needs of their ethnically diverse patients while also satisfying stringent new regulatory standards for culturally sensitive care.

While drawing on many case studies from the Children's Hospital patient population, the authors help clinicians and other professionals expand their knowledge of the customs and rules for care of the sick, attitudes and beliefs about illness and death, and religious observances in the hospital setting. They provide insight into the basic beliefs, traditions, and practices that influence how people from a wide variety of cultures and religions respond to the U.S. health care environment. Honoring Patient Preferences provides health care professionals indispensable suggestions for meeting Joint Commission on Accreditation standards and includes a CD-ROM containing the entire text of the book. Key-word searchable, this resource can be posted on any computer network, giving easy access to this essential information to those who need it most.

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Reviews (1)

Why so expensive?
The information was written with one medical center in one geographic area as the focus. Thus they focused on the ethnic groups which are served by that medical center rather than the United States at large. Many common US ethnic groups are missing, e.g. Philippines, Korea, Italy, to name three large immigrant populations in our area. The CD makes it easier to make copies while at a computer than to run to a copy machine, but otherwise it's purpose is unclear. Features available in Adobe Acrobat (the CD is a PDF of the manuscript) that could enhance the use of the document are ignored. It is quite simply a pdf copy of the book, without any links or other features easy to use in Acrobat. Since the book references many websites, it would have been easy to make these into links, giving a purpose of the CD. This was a good start on the issues healthcare faces in a diverse environment like the US, but disappointing in it's incomplete content and incomplete use of PDF document format capabilities - perhaps the publishers forced it into print too soon... ... Read more

Book Description

Written by Lawton R. Burns and a panel of expert contributors, from the prestigious Wharton School, The Health Care Value Chain analyzes the key developments and future trends in the United States' health care supply chain. Based on a groundbreaking research initiative underwritten by the industry/university consortium— the Center for Health Management Research— this important book offers an in-depth examination of how the health care supply chain helps create value and competitive advantage.
The Health Care Value Chain offers a thorough examination of the trading relationships among the manufacturers of health care products, the distributors, the group purchasing organizations, and the hospital customers and end users of those products. And the authors show how health care professionals and manufacturers can work together to form beneficial strategic alliances.

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Reviews (1)

Limited Readership, Unlimited Ideas.
This is an ace book that will unfortunately only appeal to those wanting to bring all areas of professional health care into a commercial but patient focused new paradigm.

My firm has created a business operating system (all the non clinical stuff) for dentists in Australia - we do everything from the tools to assist them to credibly advise of pharmacy level home care products, to FactSheets on complex services for better and higher levels of compliance to treatment plans, and to achieve all those economies of scale that small businesses can never secure.

It is a well structured book and presents a (psudeo Porter)value based way of looking at health care in a readable and logical way.

If you want to make a branch of healthcare work and you have the energy to think your way through the issues (and to overcome the existing Luddites), this book will assist you greatly. ... Read more

Book Description

The new edition of this respected resource enables readers to analyze policy issues, enhance their political knowledge and skills, and prepare for leadership roles in policy-making and public health. Over 100 well-known nurses explore policy and politics, strategies for policy development and political action, and the application of these strategies in the four spheres of workplace, government, organizations and community. ... Read more

Book Description

This well-contributed, research-based text contains detailed information on health policy and politics as they relate to the field of nursing and, more specifically, to the advanced practice nurse. Covers the whole process of making public policy, including agenda setting, government response, program response, implementation, and evaluation. Teaches nurses in advance practice how to deliver quality health care by appropriate providers in a cost-effective manner. This book can be used to initiate conversations about issues of policy and nurses’ opportunities and responsibilities throughout the process.

Health Policy and Politics: A Nurse’s Guide:

Helps nurses to understand the whole policy process, including how a bill becomes a law
Includes new "Agenda Setting" research
Discusses the impact of the nursing shortage on regulations and licensure
Information about the relationship between economics and policy
Discusses issues affecting Advanced Practice Nurses and why APN’s should care about politics and policy
An Instructor’s Manual is available, which is ideal for planning a class or addressing an audience ... Read more

Book Description

This text uses a systems approach that clinicians may incorporate into their practice./The included CD contains customizable forms, with checklistprogress note forms for the 20 most common primary care diagnoses and checklists of 20 pirmary care tasks for HEDIS measurements. ... Read more

Reviews (1)

Essential Reference for Practice
Buppert's new book is truly exceptional.She weaves together the changing worlds of health care, business, law, research, and academia in a very practical way.She has created an irreplaceable resource for any and allof you nurse practitioners, physicians, and physician's assistants whodesire to strengthen your primary care practice, or to develop a practicefrom scratch.

Buppert, an active attorney and primary care nursepractitioner, states in the preface that her book explains: · How to getpaid the maximum appropriate reimbursement while complying with new federalcoding and billing guidelines · How to negotiate managed care contracts ·How to shine on managed care quality audits · How to monitor and improvemedical outcomes at the practice level · How to avoid malpractice · How tosave time while accomplishing all of the above.

Her book lives up to itspromise by compiling many essential guidelines and references in onelocation. It includes both the private managed care HEDIS measures,benchmarks, and national track record and the public U.S. Bureau of PublicHealth's "Put Prevention Into Practice" health guides.Itprovides sample forms for following patients with chronic diseases; systemsand measures to track patient satisfaction and functional status; andsystems to aid compliance with Medicare and other payer's billing codes. In addition, it gives proactive legal advice on self-monitoring ofdocumentation in order to avoid both malpractice and billing fraudliability.And, beyond this valuable information, is a chapter full ofpractical advice on setting up contracts with managed care organizations.

For those of us with an academic bent, additional references on qualityassessment and improvement ("performance measurement") will addto the solid foundation this book provides.Clinicians attentive tomeasuring outcomes of care will be well-served by the clear instructionsand easy-to-use templates in the book.

Buppert, in her legal practice,has for many years promoted fair contracts between primary care providersand managed care organizations.Her advice in this book is based onreal-life experience and negotiation on behalf of nurse practitioners,physicians, and physician's assistants.You would pay more for one hour ofan attorney's time than you will for this exceedingly helpfulbook!

Melinda Jenkins, PhD, RN,CS;Director, Family Nurse PractitionerProgram;School of Nursing,University of Pennsylvania;Philadelphia, PA 19104-6096 mjenkins@nursing.upenn.edu ... Read more

Book Description

Book Description

This classic text for health care students as well as health care managers and leaders is now available in its fourth edition, providing further guidance and focus on strategic thinking, strategy formulation, implementation, and control. The fourth edition reflects the importance of leadership in contemporary health care organizations. In addition, the authors have further developed their "map and compass" theme to foster strategic thinking.

New to the fourth edition: Each chapter has been fully updated and revised. Situational analysis and implementation are explicitly tied together through the value chain framework. It includes 22 case studies, of which 10 are brand-new. The text also retains the important features that have made previous editions of the book such a success. Each chapter contains: a generous number of examples and exhibits summaries and conclusions key terms and concepts questions for class discussion additional readings appendices that assist readers by presenting ways to analyze health care cases and make oral presentations.The text is supported by PowerPoint Slides and a Teacher's Manual. ... Read more

Reviews (4)

Excellent Book
I was fortunate enough to be a student of Linda Swaynes @ UNC Charlotte. We were the first class to use this book. Not only was Ms. Swayne excellent at what she taught but the book was a tool that explained the theories in nice detail. I continue to use the book as a resource. I am currently a hospital CEO.

Great balance of theory and practice
I used this text for a class in health care management. I was impressed by the readability of the text, the incredible amount of information it contained, and the great balance of theory with practical approaches. Many books about management are a bit short in the area of practical tools. This one gives you tools to work with. I used the outline of this book to do a strategic analysis of an organization with which I work. The only significant weakness of the book is the uneven quality of the case studies. These were contributed by outside authors. Some of these are terrific, others are not well written and not so helpful. Hope this gets corrected in the new edition.

A Must for the Novice Planner
This comprehensive and yet easily understood text provides the fundamentals of strategic management as it applies to most any health care organization. The authors' experience comes to life in a variety of real examples and cases throughout the text. My background and interest in strategic planning led me to thoroughly examine the step-by-step processes, and I was amazed at both the simplicity and applicability of each. Definetly a text that I will recommend to anyone entering the healthcare industry or strategic planning arenas. Not only was I benefited by the purchase of this text, but had the opportunity to meet these outstanding authors in person during graduate study/research.

exactly what I did expect
I have the book for two days and I like to read in it as I loved to read Tom Clancy's first stories, diificult to put down, indeed the first management book that I prefered to my used lectures in the evening . the content is what I needed in the field of stratégic management. it explains the fundamentals and give examples out of real live. there are some practical details which I see as very usefull for direct applications. I do not regret this this acquisition, the autors seem to have great experience, I found a lot of practical sens and no useless theoretical stuff. better, you can find your way in minutes through such a "big" book ad I found a lot of US.management ideas of interest in Europe. I do recommend this and I am looking for more by the same autor. ... Read more

Book Description

This learning system introduces users to The Medical Manager®, the best-selling commercial computerized medical office management software in the health care industry. The purpose of The Medical Manager® Student Edition, Version 10 is to familiarize learners with computerized medical account management and to help them develop the confidence and skills necessary to become successful in the medical office. ... Read more

Reviews (1)

Not Worth It!
I am a public administration student in a top ranked gradute program. This book was one course's required textbook and only because the editior, Anthony Kovner, was the instructor. While few students enjoyed the course, no one felt that this book is worth purchase. The only people that I would recommend this book to are foreign graduate students who have no working knowledge whatsoever about the US healthcare system. Otherwise, there are numerous books on the market that are cheaper and much more informative and intellectual. ... Read more

Book Description

This third edition of the classic "how-to" guide incorporates recent changes in policies and procedures of the NIH, with particular emphasis on the role of the Internet in the research proposal process. Completely revised and updated, it reveals the secrets of success used by seasoned investigators, and directs the reader through the maze of NIH bureaucracies. In addition to providing a detailed overview of the entire review process, the book also includes hundreds of tips on how to enhance proposals, excerpts from real proposals, and extensive Internet references. This book is essential to all scientists involved in the grant writing process.

Key Features:
* Considers the reviewer's perspective
* Detailed presentation of the review process
* All sections of the R01 proposal are reviewed
* Hundreds of tips to enhance proposals
* Includes the many recent changes in NIH policies
* Includes many excerpts from real proposals
* Provides extensive Internet references

Benefits:
* Increased competitiveness
* Better priority scores
* Less chance of triage
* Increased award rates
* Uses the system to advantage
* Reveals strategies used by the "old pros" ... Read more

Book Description

Hands-On Social Marketing provides a comprehensive guide to the social marketing process for professionals who wish to influence health or social behaviors using effective techniques of this emerging field. Written in a friendly, engaging style, this book leads the reader throughout the steps involved in developing, implementing, and evaluating a social marketing program. Hands-On Social Marketing also includes comprehensive worksheets and practical sidebars providing expert advice. This "how-to" book is both instructional and functional, with an emphasis on low-cost methods and do-it-yourself guidelines.After explaining the basic concepts of social marketing, Hands-On Social Marketing devotes a section to each of the five steps in the author's model of the social marketing process: Planning  Message and materials development  Pretesting  Implementation  Evaluation and feedbackThe main message of this book is that you yourself can do social marketing!About the Author Nedra Kline Weinreich is President of Weinreich Communications, a social marketing firm based in the San Francisco Bay Area.She has worked in the fields of social marketing and health communciations for many years for clients such as the U.S. Public Health Service Family Planning Grantees, Virginia Department of Health, U.S. Department of Energy, National Institute of Mental Health, and National Center of Child Abuse and Neglect Clearinghouse.She earned her master's degree in health and social behavior from the Harvard School of Public Health and is a certified health education specialist.In addition to conducting training and providing consultation on developing social marketing programs, she has written several articles on social marketing.She publishes a website, the Social Marketing Place, at, http://www.social-marketing.com. ... Read more

Reviews (1)

Terrific resource for nonprofits
I have used this resource with clients who have few resources and little experience in social marketing. It is a well written guidebook that explains the steps in developing social marketing strategies and provides well constructed worksheets. The book is extremely enlightening for organizations who are doing this for the first time or who cannot afford high-priced consultants. As a writer without much social marketing background, it helped me help my clients. It might be worth noting that the reference is designed for U.S. use and cites resources only available here, but I still found the basic approach helpful for an overseas client. ... Read more

Book Description

This book will help you to systematically develop thoughtfully implement, and rigorously evaluate health programs across a varitey of health disciplines. ... Read more

Book Description

FISCAL ADMINISTRATION is based on two principles: that students must clearly understand the details of where the money for public budgets comes from; and that, to learn public finance and budgeting, students must "run the numbers." John Mikesell--an authority on the revenue side of public finance--focuses on his area of specialty, giving students detailed instruction that will equip them to deal with the complex issues and calculations they will encounter in the field. In most chapters, Mikesell includes questions and exercises that require calculations to get specific answers, as well as "Cases for Discussion" and "Sidebars" that supplement the regular text with more in-depth treatment of key topics. This edition also includes the most recent federal budget information, as well as the latest federal government fiscal data. ... Read more

Reviews (5)

Regarding Fiscal Administration
I am currently using this book for a graduate-level public budgeting course for a ranked MPA program. Mikesell's textbook is a poorly written, discursive and convoluted in scope. There are several basic grammatical errors in this textbook, and this is coming from someone whose first language is not English. The end-of-chapter computational problems are difficult to complete because nowhere in the chapters does the author explain how to do the problems.

There is also too much information crammed into each paragraph; I'm lucky if I can read three pages in a row in one sitting. The author does not write well; he uses too many block quotes and lists (e.g, (1), (2), (3)...). Therefore, this book does not read well, and the information he tries to provide does not register in the mind.

Most of my classmates have the same complaints as the ones I listed above. This book agitating for many to read, even for someone with a fairly solid economic background. Therefore, I'd strongly recommend not to use this book if at all possible.

But to balance out this criticism with some good points, the first chapter is relatively easy to read and useful.

Incorrect statement from former reviewer
A previous reviewer incorrectly identified my father's (J. Mikesell) undergrad alma mater as Illinois. In fact John Mikesell earned his BA from Wabash College.

Just setting the facts straight.

Leaves something to be desired...
I use this book in a public budgeting graduate class. For people with limited knowledge of public budgeting or fiscal administration in general, this book leaves much to be desired. A certain base knowledge is required and one must be able to decode the private language of budget scholars to understand the writings. Examples are frequently presented with no clear connection to the text. This book is regarded as one of the best, but I would not recommend it for anyone without prior knowledge of the subject or to someone looking for a quick and easy explanation of budgeting.

Mikesell's Travels discloses the Author's expertise
"A bibliographical review" John L. Mikesell is professor of public and environmental affairs at Indiana University and director of professional graduate programs for the School of Public and Environmental Affairs. He is editor-in-chief of Public Budgeting and Finance, the journal cooperatively published by the American Association for Budget and Program Anaylsis and the Assocciation for Budgeting and Financial Management, and his column on sales taxation is a regular feature of State Tax Barents Group/KPMG Peat Marwick fisical reform project with the government of Ukraine, and as Moscow-based director for assistance in intergovernmental fisccal relations with the USAID Georgia State University Consortium Russian fisical reform project. He has worked on fisical studieis for several states not including Ohio.Consultant to World Bank; Visiting Scholar to U.S. Congressional Budget Office; and a myriad of top drawer public budgeting journals. He headed the National Tax Assocation-Tax Institute of America, 89-92. BA from Illinois, MA and PHD from Illinois, where he specializes in public finance and taxation. He's a proud member of Phi Beta Kappa.

Detailed and Organized.
As an ousider to the political science field, this book laid the proper path to an easy understanding of fiscal management in the public sector. The subject was presented in an organized way, wtih sidebars filling in the practical aspect of such book-learning process. Readers, inside and outside the field, will benefit from reading this book. ... Read more

Book Description

Statistical ideas have been integral to the development of epidemiology and continue to provide the tools needed to interpret epidemiological studies. Although epidemiologists do not need a highly mathematical background in statistical theory to conduct and interpret such studies, they do need more than an encyclopedia of "recipes."Statistics for Epidemiology achieves just the right balance between the two approaches, building an intuitive understanding of the methods most important to practitioners and the skills to use them effectively. It develops the techniques for analyzing simple risk factors and disease data, with step-by-step extensions that include the use of binary regression. It covers the logistic regression model in detail and contrasts it with the Cox model for time-to-incidence data. The author uses a few simple case studies to guide readers from elementary analyses to more complex regression modeling. Following these examples through several chapters makes it easy to compare the interpretations that emerge from varying approaches.Written by one of the top biostatisticians in the field, Statistics for Epidemiology stands apart in its focus on interpretation and in the depth of understanding it provides. It lays the groundwork that all public health professionals, epidemiologists, and biostatisticians need to successfully design, conduct, and analyze epidemiological studies. ... Read more

Reviews (1)

Outstanding
I had a chance to read this book cover to cover. All I can say is "absolutely outstanding", short of calling it a historical masterpiece in the field. Very rarely do I encounter an epidemiology or biostatistic textbook that reads so well. It is optimally reader friendly; the author appears to have such a talent in explaining some most sophisticated epidemiological and statistical concepts in such a simplified language. Yet he does not sacrifice the inclusion of some very advanced epidemiological and statistical concepts. New concepts such as causal graphs and instrumental variables are also included and explained beautifully. I strongly recommend this book to all early to intermediate graduate students majoring in Epidemiology. Established epidemiologists may wish to read this book to refresh and update their knowledge. I hope the author writes more textbooks with the same style. ... Read more

Book Description

Biomedical and social science research involving the use of human subjects presents society with a wide range of ethical questions. At the heart of the current system for protecting human research subjects is the Institutional Review Board (IRB).This book is designed as an instructional manual that gives the IRB members and administrators the information they need to run an efficient and effective system of protecting human research subjects, in compliance with federal research regulations. ... Read more

Book Description

This fourth edition of the book, which has become a standard in the field, covers the enterprise-wide continuum of care and associated risk and has been thoroughly revised and updated to reflect the current changes in the health care environment. Risk Management Handbook for Health Care Organizations offers current information, regulatory and legal updates, and assessment tools that will prove invaluable to both new and seasoned risk managers. The Handbook takes a practical, user-friendly approach and contains information on the myriad new and emerging risks in the industry. The book includes important new insights on timely topics such as patient safety, error reduction, risk financing, and bioterrorism preparedness and response.
This new edition also presents the concept of Enterprise Risk Management (ERM), which encourages the evaluation of all risk exposures confronting an organization. ERM supports a comprehensive and integrated risk management program strategy to help ensure the efficient delivery of the safe and trusted health care that patients expect.
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Book Description

Includes all 7,000+ official CPT 2005 codes and full descriptions with all official notes, exactly as published by the AMA, and is loaded with extra features designed to improve the accuracy of your CPT procedure coding.

Comprehensive CPT Coding Instructions — includes our complete CPT coding tutorial packed with general instructions and coding and billing tips.

Full-color Anatomical Illustrations — includes our unique, full-color, full page anatomical illustrations with CPT code section cross-references.

Unique CPT Color-Coding System — features the same color-coding system as our ICD-9-CM and HCPCS coding books to clearly identify CPT codes subject to special coding rules, coverage limitations, and payment restrictions. This unique color-coding system will help you code procedures faster and more accurately, while decreasing your audit liability and potentially increasing your revenues.

Compact Size and Larger Print — because we know how little space most of you have for your coding references, we down-sized our book to save you precious work space. The compact size allows us to use a single column format and larger, easier-to-read print.

Thumb-indexing and Lay-flat Binding — thumb-indexed to help you locate CPT codes faster, and specially bound so the book stays open exactly where you want it to.

CPT® is a registered trademark of the American Medical Association (AMA). ... Read more